# Page 7 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 151-175 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Bobby W. Life insurance agent Insurance Used the software for: Less than 6 months ### "Outstanding call system!" September 4, 2024 5.0 Excellent! Such an incredible design and easy to use Pros How simple it is to use. I love the fact I can confidently wait for calls with no problems! Cons Having to pause the system to access old call details. Review Source JJ Johanna J. Licensed Health Agent Insurance Used the software for: Less than 6 months ### "Excellent Support Team" September 5, 2024 5.0 Overall even if I have any kind of issues their customer support team is always there to help. Pros It’s easy to schedule my callbacks and allow me to be on time with my clients. Cons Sometimes there’s a few connection issues. Review Source JH James H. Enrollment specialist Marketing and Advertising Used the software for: Less than 6 months ### "It works well" September 5, 2024 5.0 It's a very good and pleasant experience. Pros Works like it should. It keeps calls organized. Cons The calls can be back to back at times. Review Source KW Kaiden W. Insurance Agent Insurance Used the software for: Less than 6 months ### "Simple Process" September 4, 2024 5.0 Dialedin provides a simple way to take and manage calls. Pros Super simple sign in process. Easy dispositions. Cons Sometimes dialedin will kick you out randomly, but this is rare. Review Source LJ Lisa J. Insurance agent Insurance Used the software for: Less than 6 months ### "Lisa J review " September 5, 2024 4.0 I use it everyday so it is easy to learn and navigate. Pros Being able to see the incoming calls and where the call is coming from. Cons The calls sometimes are slow to come in. Review Source TG Teri G. Sales Insurance Used the software for: Less than 6 months ### "Do Business with Dialedin" September 4, 2024 5.0 Great support!! Very helpful and kind. Patient!! Pros Ease of business Company uses this and very easy to work with Cons Restarts when close out sometimes Issues with certain calls Review Source BW Brandon W. President Telecommunications Used the software for: 2+ years ### "Two+ years as a new business." January 16, 2024 5.0 Pros How simple and easy it is to learn as someone with no previous knowledge or training. Our company is new, and our barrier to entry was made drastically easier by using DialedIn. I can't stress this enough.. I was a Chef for over a decade, and in under a year DialedIn has allowed me to become an expert on their software. If that doesn't speak volumes to how dedicated this team is than I don't know what will. Cons Mistakes happen where ever you go. The amount of mistakes I've had under DialedIn's supervision is again drastically lower than my experience with Five9 or Convso. Reason for choosing DialedIn CCaaS Ease of use, customer support and availability of the DialedIn team. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[Five9](https://www.capterra.com/p/132405/Five9/) We have flirted with other dialing software over our 2+ years and every single time without fail we are reminded quickly that DialedIn exceeds all our needs. The customer support is second to none. When I have issues I would wait hours sometimes for Convos, or Five9. With DialedIn, I simply call and they answer, if I can't call I message them on Slack and get a instant reply. Review Source Aman K. Researcher Chemicals Used the software for: 6-12 months ### "ChaseData is a cloud-based contact center platform that offers a range of features to manage and str" February 17, 2023 4.0 ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business. Pros According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements. Cons ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences. Review Source JW Jason W. President Insurance Used the software for: 1-2 years ### "A capable, premium dialing system with a serious downfall in requiring windows updates to function " January 8, 2022 4.0 While we experienced some challenges with receiving answers from their tech team unless we escalated, the experience was a mostly good one. Ultimately, we returned to another premium competitor based on the overall cost approaching our previous dialing system and the challenges with updates to their software/incompatibility with as many systems as a "Chrome-based" dialer. Pros The screen sharing software that's built in made it easier for myself and my managers to aid agents in closing business. Cons As mentioned, the .net and firmware updates, which averaged a couple times per week made for challenges with consistent productivity with agents, especially those working remote or not the most tech-friendly. Alternatives considered [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing DialedIn CCaaS Overall value proposition and competency/reputation of the dialer. Review Source EV Eric V. Owner/Founder Marketing and Advertising Used the software for: 1-2 years ### "If you do outbound and inbound this is the best dialer on the market." January 26, 2022 5.0 CHASE has the best dialer and service organization on the market. Historically, they have been terrible marketers which is why you are just now hearing about them. Pros A powerful reliable weapon for outbound that is so easy to use, there are no devs required. The ownership and management team have been around for over 25 years, are honest passionate guys committed to their clients success. Cons The client app was a bit heavy when I first tested the product. It has been lightened and made more forgiving of weaker web connection points 2x in the last year. Review Source CC Craig C. Managing Member Hospitality Used the software for: 2+ years ### "DialedIn is a game changer! " January 27, 2024 5.0 Our overall experience has been amazing! I have tried all the big dialer companies; Ive already have been through the heartache and lost money trying others who promise this and that. DialedIn is the best in the industry! Pros DialedIn has all the new bells and whistles that help with contact rates and stays up to date on the regulatory environment. Its very easy to train call center reps and provides key kpis on factors that help our company meet customer expectations and profitability. Cons The only thing was my original account rep was kind of slow on getting back to me. However, they reassigned account reps and she is amazing. Her name is \[sensitive content hidden\] btw.... the best! Reason for choosing DialedIn CCaaS Functionality, easy of use, better performance Review Source KB Kenneth B. Director of Systems Engineering Marketing and Advertising Used the software for: 1-2 years ### "ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost." July 10, 2017 5.0 This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times. Pros I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially. Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution. Cons I have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network. Review Source Response from ChaseData July 11, 2017 Thank you Kenneth for your review. GL Gary L. CTO Insurance Used the software for: 6-12 months ### "Really solid choice for Dialers" February 11, 2022 5.0 Dialer solutions are one of the most important pieces of your stack and we've tried quite a few of the options. Chase is the most well-rounded, feature-rich and cost-effective solution we've used. Plan on staying here for a long time! Pros Includes every bit of functionality we've needed for the past year, and support is really good. Price is also very competitive. Cons It's Windows only. We have a blend of Mac / PC users and had to lean on Parallels for the Mac users in this case, which works really well but is an additional cost. Alternatives considered [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing DialedIn CCaaS Most well-rounded option, great support team. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Five9 wanted to charge an arm and a leg for caller ID rotation. In this day and age, it's a necessary piece of functionality for any outbound dialing. Chase had this functionality and much more for less money and offers better support. Review Source VR Verified Reviewer Operations Manager Executive Office Used the software for: 6-12 months ### "Excellent customer service" January 17, 2024 5.0 It was great I talked with \[sensitive content hidden\] and they are great agents. Pros The customer service is great. People are friendly and they are able to help Cons Issues with SMS and login. I was having issues logging in and sending out SMS Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing DialedIn CCaaS user friendly, its fresh and its easy to use. Review Source RS Rob S. Operations / C.T.O Insurance Used the software for: 2+ years ### "Chase is the most powerful dialer on the market , " August 16, 2021 5.0 Simply the best around and will continue to grow my Business with Chase Pros Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to work remotely and even easier in office. data management is easier than most . Chase tech support is the best around very knowledgeable and helpful to tailor your needs. if your thinking about using Five 9 or VICI think again - you could be losing money and burning data. Campaigns are easy to setup and manage. We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!! TY CHASE for your help !!! Cons Be nice if they had an IOS for Apple or Mac, Reason for choosing DialedIn CCaaS Better techs and support to build a company from scratch Review Source Ceara E. TM Manager Telecommunications Used the software for: Less than 6 months ### "Easy to use" November 22, 2023 3.0 Pros The ability to customize the dialer to tailer our companies needs. Cons How easy it is to loose connection to it any time in internet has lose of connection. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Our access account was to full and we could not use it anymore. Also we couldn't force everyone to dial every number. Review Source AS Anthony S. Owner Retail Used the software for: 2+ years ### "Love This!" May 25, 2023 5.0 The customer service team is top notch. They will always go above and beyond with my requests and are always happy to answer any questions I may have! Pros Easy to useEasy of updates Customer Service Cons None. I just want more training so I can feel more confident. Review Source Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Chase Data CCaaS Review" March 4, 2023 5.0 Pros Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost. Cons The customer service. Sometimes the phone kept ringing. Review Source CS Courtney S. IT Support Insurance Used the software for: 2+ years ### "Stand alone power dialer" September 3, 2021 4.0 We have seen great contact rates. ChaseData is working hard to deal with and comply with STIR/SHAKEN regulations and requirements. Pros Chase controls the system from top to bottom. There are no browser compatibility issues. Cons Setup takes a lot of time. The system is complex and not the most intuitive. Review Source ON Oscar N. Owner Construction Used the software for: Less than 6 months ### "Amazing! Best in the industry! A must have for Improvement! " August 26, 2022 5.0 Is been amazing! Outstanding! Pros I like everthing about it, Connnection rate , conversions have turned higer, easy to manage and very effective for the use of our agents , it has mazimised their efficiency and we still implementing some of the cool futures you can get, not 100 % used by us yet , we are to add individual likes to our agents , text massaging , voice over , toll free number and some things we will add and we will mazimize our potential! Cons At this point i have no things that I do not like! For us has been a great improvement from the system we used before to this one! All iss great! Reason for choosing DialedIn CCaaS I chose it becuase I have already had experiance with it a number of years ago , and it was amazing while I was working for another firm in my industry , so when I decided to pick a product , it was no doubt I would chose chace Data Review Source Chelsea C. Director of Business Development and Inside Sales Facilities Services Used the software for: 2+ years ### "ChaseData Call Center Review" November 20, 2018 5.0 Pros ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic! Cons I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how. Review Source Response from ChaseData November 26, 2018 Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData. RL Reed L. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)" July 6, 2017 5.0 Cloud Based Call Center Software that is extremely reliable with robust features and reporting. Pros Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours. We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests. Cons Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues. Review Source Response from ChaseData July 7, 2017 Thank you Reed. We appreciate your business and the wonderful review. BS Brock S. COO Telecommunications Used the software for: Less than 6 months ### "Better than Five9 or Spitfire!" November 1, 2016 5.0 I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to. Pros I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing! Cons The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire). Review Source SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Cumple con calidad precio" July 18, 2023 5.0 Pros Este aplicativo aparte de ser economico brinda muchas herramientas de calidad. Cons puede sufrir errores de desconeccion pero es muy raro que suceda. Review Source BH Brian H. Technical Project Manager Information Technology and Services Used the software for: 2+ years ### "Long Time Customer" November 27, 2018 5.0 The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database. Pros Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service. Cons The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services. Review Source Response from ChaseData November 30, 2018 Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper. Talk to a Capterra advisor for free and get results within 15 minutes.