# Page 8 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 176-200 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Anthony T. Operations Mananger Health, Wellness and Fitness Used the software for: 2+ years ### "I highly recommend Chase" December 20, 2022 5.0 I use it every day. It really helps with training my agents. Pros It allows me the ability to monitor all my agents in real time. From screen sharing to monitoring. I love the fact that I'm able to use Coach mode to speak with my agents mid call without the client hearing. Making sure I don't disrupt the call. Cons Occasionally when using external speakers you have to log out and back in. Review Source DD Dustin D. MGR Insurance Used the software for: Less than 6 months ### "unified Life Group Review" November 29, 2022 5.0 Overall, its been great, from my first call into ChaseData to inquire about its services, to their customer support team, everything is just in a class of its own. Pros The thing that I love the most is the communication aspect with this company. They acutally take your call, listen to your problem/situation and then they take care of it, in the most user friendly way.Coming from VICI Dial, this is a real company, in a league of their own! Cons Honestly, cant even really think of anything. These guys are the real pros, especially \[SENSITIVE CONTENT\], his professionalism on every call doesn't go unnoticed. He's the GOAT. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Es muy funcional y profecional." July 20, 2023 4.0 Pros Es sobresaliente su capacidad de integracion a otros sitemas operativos. Cons No tengo queja alguna de este aplicativo. Review Source KF Kristopher F. Director of Lead Generation Insurance Used the software for: 1-2 years ### "Chase Data" March 6, 2023 5.0 Positive, willingness to work together toward solutions Pros Ability to customize different features within the platform Cons Lack of knowledge going into launch when first starting Review Source SS Scott S. CEO Hospitality Used the software for: 2+ years ### "Chase is the Best" August 23, 2022 5.0 Great Pros Everything is great with Chase, Customer service and tech support if needed Cons Price, lol Wish it was less expensive! but you do get what you pay for Review Source LU Luis U. General Manager Telecommunications Used the software for: 6-12 months ### "Excellent Call Center Software" January 24, 2017 5.0 I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry. I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others. We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida. We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons. Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features. Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion. I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..! Review Source Response from ChaseData January 24, 2017 Luis, We believe that being attentive to our clients¿ needs is what makes our product and our support world-class. Thank you for leaving such an amazing review and we look forward to working with you for years to come. AG Anthony G. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent dialer system and customer service is incredible!" February 7, 2023 5.0 I am fairly new to using an auto dialer and simplicity of this one is what I like best. Also we have been growing over the last couple of months and ChaseData makes that easy to do. We now have people working remotely which is a nice feature. Pros Love how easy it is to setup and grow with this system. Cons My only ask from the company is to make it more compatible with Apple products. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing DialedIn CCaaS Pricing and customer service. Review Source rS robert S. CEO Insurance Used the software for: 2+ years ### "We switched to Chase Data many years ago and it was the best decision" September 21, 2021 5.0 Great Team to work with! Pros Agent friendly, Affordable price, Great support team! Cons i liked everything! Solid! Great solution for business! Review Source TS Tripp S. Director of Marketing Insurance Used the software for: 1-2 years ### "Chase Data for Call Centers" December 12, 2022 5.0 Pros Ease of use, DID management, Functionality Cons Customer service has limited hours and the system can take a little bit longer to load in certain areas Review Source SO Sofi O. . Financial Services Used the software for: 6-12 months ### "Function + Customization" November 6, 2018 5.0 When you feel like you've bitten off more than you can chew, it helps to have a solid contact in Support who can help. Among others, the support team is knowledgeable, helpful, and easy to understand. Thanks everyone! Pros If you're smart and want software to be smart too, try this dialer. The features are extensive and can help one achieve a more specific and effective workflow than others I've tried. Support can show you how to build a lot of different rules and actions, so if you can visualize a flow it's probably achievable in the dialer. The Zapier integration means you can link it to pretty much any other tool and make it an automated part of your overall process. Cons There are surprise failures that catch us off guard sometimes. You should not try to replace a traditional telephone setup with this service unless you have someone available full-time to troubleshoot and help you get things working again when there's a hiccup. Also, be familiar with your goal. There are a lot of ways to integrate other tools, so try mapping out your process before you launch, that way your initial setup will result in a system that does what you want and won't need as much time to become effective. Review Source Ryan O. Director of DefenderCare Used the software for: Less than 6 months ### "From the initial phone call I knew I was making the right choice moving to ChaseData. " November 2, 2017 5.0 Made my call center much more efficeient Pros Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen. Cons One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue. Review Source Response from ChaseData November 3, 2017 Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything. MB Mike B. Branch Manager Used the software for: 2+ years ### "Great service and awesome people to work with. Would highly recommend to anyone looking for service!" January 26, 2018 4.0 Pros I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!! Cons Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day. Review Source Response from ChaseData January 29, 2018 Mike, Thank you for your review. We always appreciate getting feedback from our clients. WD Wayne D. Dir Call Centers Market Research Used the software for: Less than 6 months ### "Dir Call Centers" November 16, 2019 5.0 Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff. Pros Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong. Cons It is very powerful and there are a number of ways to implement a solution. Take time to think your deployment through. Reason for choosing DialedIn CCaaS reasonable price, strong analytics, flexible deployment options and strong support Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) We reached the limit of our vendors ability to adapt the solution to our growing business complexity. And the technical support was non existant Review Source Response from ChaseData November 18, 2019 Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us. SB Steve B. Sr. Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "I have been using the Chase Data dialer system for almost two years." June 22, 2017 5.0 Tech support and functionality Pros The customer support is AWESOME...NEVER have to wait for support. The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one. Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep. Cons Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand. Back office could be less cumbersome. Review Source Response from ChaseData June 22, 2017 Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted. Thank you for being a loyal ChaseData customer. TM Troy M. Owner Telecommunications Used the software for: 2+ years ### "The Best" February 15, 2022 5.0 They have beaten every dialer I've ever worked on with customer service and helping set it up. If something breaks or I don't know how to do something they fix it ASAP. Pros It's super easy to use for both agents and admins. The customer service and the team is just awesome. Cons It's an app and not a web dialer, which requires a lot of RAM. Reason for choosing DialedIn CCaaS The customer service and friendliness. Plus used it in the past as an agent. Review Source DK Dimitrios K. President Insurance Used the software for: 2+ years ### "Easy to use. Easy set up. Very customizable for our needs. " June 25, 2017 5.0 Increased ROI. Increased contacts and sales. Reports. Call monitoring. Pros I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help. Cons There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it. Review Source Response from ChaseData June 26, 2017 Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon. JL Jerrimie L. Call agent Internet Used the software for: 1-2 years ### "Chase is bad" April 18, 2022 1.0 Pros Nothing please if your reading this. Do Not Use Chase Cons I wish my company would use a different soft phone. Chase is making me lose money Review Source LS Ludnel S. Deputy Director Non-Profit Organization Management Used the software for: 1-2 years ### "Handles large volumes of inbound calls and outbound calls with no downtime." September 29, 2017 5.0 Much more efficient phonebank fundraising. Pros Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits. Cons There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved. Review Source Response from ChaseData October 5, 2017 Thank you Ludnel for your review. arnold K. Développeur logiciel Wholesale Used the software for: Less than 6 months ### " Une solution performante et facile à utiliser" August 29, 2023 5.0 Pros Nous sommes très satisfaits de ce logiciel qui nous offre un excellent rapport qualité-prix. Il nous permet de réaliser toutes les opérations nécessaires pour faire prospérer notre entreprise. Cons Parfois on a des petits soucis comme une coupure de connexion ou un bouton qui ne marche pas comme il faut Review Source MW Michael W. G.M. Consumer Services Used the software for: 2+ years ### "excellent product & service" August 11, 2021 5.0 Pros there service Dept., Jordon, are a TEN! I would recommend them to anyone Cons there is nothing bad to say about the product or service! Review Source CF Chris F. Marketing Coordinator Oil & Energy Used the software for: 1-2 years ### "Customer service is excellent" November 16, 2018 5.0 Customer service is phenomenal!!! Any time I have an issue two of the customer reps are always there to help me resolve any issue I am having. They always have a great attitude and are very courteous. I speak with one of them at least twice a week and she is amazing. I would highly recommend this system to anyone in this industry based solely on how well they treat their customers. Pros My favorite part of this system is the customer service. Cons The only thing I don't like is that I can't see how many calls each agent has on the live dashboard. Review Source Response from ChaseData November 20, 2018 Chris, thank you for your review. We appreciate you take the time to give us your feedback. Our team prides themselves on having stellar service, all around! From every touch point at ChaseData, we want you to feel like you are our utmost important thing to us. Thank you again for taking the time to share this and being a loyal customer. KO Kenneth O. Director Used the software for: 1-2 years ### " Chase has been the answer to our phone success in achieving a 90% average on our answered calls! " March 1, 2018 5.0 Consistency Pros The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with. The level of service we receive is amazing! Our Account Manager is always happy to assist. We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers. Cons The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it. Review Source Response from ChaseData March 5, 2018 Kenneth, thank you for your review. DD Daniel D. Vice President of Operations Telecommunications Used the software for: 1-2 years ### "Excellent Dialer" November 1, 2018 5.0 Pros User friendly Dedicated and helpful support team Fantastic features Affordable compared to big name competitors The team at Chase Data is always trying to improve the features and quality of the system Cons Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business. Review Source Response from ChaseData November 16, 2018 Daniel, thank you for taking the time to leave us this review. We appreciate your feedback on your ChaseData experience. We look forward to working with you for years to come. ME Matthew E. Owner Construction Used the software for: 2+ years ### "Great Value, Great System" April 18, 2016 5.0 Pros Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company. Chase Data is easy to use and doesn't require a lot of attention. I've been using Chase for quite a few years I would guess since 2008. Last year I briefly tried one of their popular competitors one that many people have heard of and it was a horrible experience. They were constantly bugging me and their system didn't run nearly as well. I couldn't wait to get back running on Chase Data. Cons A few years ago we had problems with calls breaking up, but they have since fixed the problem. Although it has improved greatly over the last 3 or 4 years communication seems a little labored from time to time when we have questions or need tech. support. Review Source BH Brian H. IT Director Government Administration Used the software for: 2+ years ### "We have been a Chase Data Call Center Customer since 2002 " January 12, 2016 5.0 Pros We have been using Chase Data Corp's Predictive Dialer since 2002 (13 Years). We had their Premise Based system at several locations ranging from 5-Users to 125-Users. The users loved the product because of the intuitive Interfaces and Quick Dialer Administrator and Agent training. We have been using the Cloud based systems for 5-years and it has been absolutely fantastic. We have gone months without having to contact the Technical Support Department and it is usually a functionality question. The product is very easy to integrate into your existing systems. Cons We don't have to call much but sometimes we have to go through several levels to get a Senior Tech. But the important thing is that they always answer the phone and always get back to you in a efficient manner Review Source Talk to a Capterra advisor for free and get results within 15 minutes.