# Page 9 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 201-225 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Scott G. Consultant Financial Services Used the software for: 1-2 years ### "Great dialer and great support for good price" February 8, 2016 4.5 Pros It seems to do a great job of weeding out answering machines without excessive delay in transferring calls to agents. It also does a great job of keeping agents busy, shortening wait times between calls, without sending the drop rate through the roof. Other solutions I've tried seemed to force a choice between unacceptably high drop rates or bored agents waiting for calls. The support is also friendly and usually prompt. With any high tech or complex product good live support is essential. ChaseData has delivered for me. Cons I'd really like to have the ability to query and update our lists with free form SQL queries. Many complex searches and updates are not possible or timely. I find the easiest way is to export the list, make my changes in another program, and then re-import. I wish that wasn't necessary. For the price and performance in more critical areas though I'm not complaining. Review Source TM Thomas M. Director, Data Operations Marketing and Advertising Used the software for: Less than 6 months ### "Best of Breed Call Center Software" December 13, 2019 5.0 countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly Pros intuitive interface and user experience; robust analytics and dashboards; excellent sales and operational support; platform functions both quickly and smoothly with no issues or downtime; comprehensively designed to support any use case Cons if anything, the requirement for Mac users to install Windows via a virtualization tool. this is however very minor (and simple) in the context of all the advantages Reason for choosing DialedIn CCaaS we considered this tool the best available solution when evaluating: pricing; support; features; comprehensive design and database; reporting; generally fitting our business needs in full Review Source Response from ChaseData December 19, 2019 Thomas, thank you for your review. We appreciate your feedback. VR Verified Reviewer Sales Representative Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Love this software. My sales team increased sales by 50% in a matter of 2 months!" December 21, 2017 5.0 The best benefit a sales team can get is more money and opportunity. That's what this product offers. It makes us more money. Absolutely worth the money spent. Pros The outbound predictive dialing, When working in a call center, the amount of calls separates your advantage from your colleagues. With predictive dialing, my team gets to make more calls. Review Source Response from ChaseData December 22, 2017 Thank you for your outstanding review. We are always here to help should you need anything. AF Arvin F. Electronic Virtual Assistant Telecommunications Used the software for: 1-2 years ### "Great dialer & essential for call centers" December 4, 2018 4.0 Overall, ChaseData Call Center works perfectly and we couldn't be happier with the results we got thanks to it. Pros User interface is simple and efficient. Awesome aftermarket support team. We can customize the platform to however we need it to be. Cons It is highly recommend to check first with internet provider whether they can handle the high bandwidth ChaseData Call Center uses. Self help options for other features could be great. This will make all users familiar with each tools. Review Source LAM Lynnsey Anner M. Recruitment Call Center Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Support for a new customer." March 26, 2019 5.0 The call center functionality is new for our business and ChaseData has made the transition very smooth for us. Anytime I have questions or require support ChaseData is able to set up a meeting to walk me through or their Chatline has assisted me. All my interactions have been very positive. This software will assist me in tracking performance and managing my customer's contact in a more efficient manner. Pros The system is very easy to use. Any questions I have had have been handled professional and efficiently . My account rep, as well as the online chat support, have been extremely helpful and attentive. I have utilized these support methods numerous times. Cons I am still learning the system but I have not found any cons at this time. Review Source Response from ChaseData April 1, 2019 Thank you for your review! We appreciate your feedback. JH Josh H. Director Used the software for: 2+ years ### "All positive " February 20, 2018 5.0 Pros Billing department is always spot on and always reachable with questions Easy to work with people Cons All positive at this point the team has grown and all seems to be working correctly. Review Source Response from ChaseData February 21, 2018 Thank you Joshua for your review! AG Arlen G. Dialer/Data Management Technician Used the software for: ### "Exceeded my expectations" June 30, 2015 5.0 I have been working with Dialers for 15 years and I have experience with several different systems. I had used Chase briefly in my previous employment and when my new company decided to look for a new solution I recommended we give Chase a try. After a test run we decided to make the change and have been using Chase for a little over a month. We are very pleased with all aspects of the system. It is very user friendly with a a shallow learning curve. The data management app is full featured and easily manipulated. Recordings are very accessible and the DNC management is easy to use with virtually no instruction needed. The reporting feature is well rounded and supplies detailed reports that can be exported in different formats. The help files need a little work and the scripting doesn't give us as many options as we would like, but Dan Cleary and his guys are responsive to all of our questions and issues. I look forward to a long and productive relationship with Chase. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder BC Brian C. CISO-CTO Used the software for: ### "If you use a different dialer in your operations, I recommend switching to ChaseData!" February 16, 2015 5.0 In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably! Problems switching to Chase Dialer Fixed: \* Imports and Exports from the Database are a Snap. \* Managing Campaigns, seriously easy. \* Sales Support Before, During Testing and Once Live EXCEEDS EXPECTATIONS. \* Agents were up and running within hours with limited training because it is so intuitive. \* Productivity as a Result? WOW! It is easy to "Think" you are saving money with a cheaper solution, until you use this and see what you didn't get from the others, because your previous dialer simply can't compare. Real Time Reports you don't have to check your inbox for, live, on the monitor with the capability to monitor, coach, barge into any call from anywhere you can access the web. Reports that don't need to be produced by aggregating data from multiple sources. Log in, select what you want and click, full history and stats to within seconds of real time. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder KL Kathy L. Office Manager Used the software for: ### "User friendly, numerous informative reports to choose from, friendly customer service" April 29, 2015 4.0 About 7 or 8 years ago when my company made the transition from manual dialing to a predictive dialer for our market research reps, we had tried several companies previous to ChaseData. ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software. Through some testing and several upgrades over the years, I can say that ChaseData was the right choice. Whenever we needed changes made to the software to benefit the company's production, ChaseData always complied. Despite a few "hiccups" with these changes, any issues were resolved in a timely manner. When new reps came on board with my company, ChaseData takes numerous calls helping them downloading the software and also checking for any issues they may have on their own pc's to prevent the software from working up to it's potential My company has continued to grow over the years and ChaseData software has helped in making that possible. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder JJ Jenna J. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Zuni Telesales Review" February 8, 2016 5.0 Pros ChaseData allows us manage our lead base with simplicity and manipulate our data how and when we want real time without importing and exporting the list every time. I like that we can not only monitor our agents phone calls but look at there screen through desktop sharing, that makes managing agents a lot easier. I also like that I can get a live person on the phone when I need to and send in a support ticket and get it handled immediately, I run a call center and right now is important in this business. For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers! Cons There is no ability to have Voice Mails or Reports automatically emailed. Review Source TS Todd S. President Insurance Used the software for: 2+ years ### "Customer service is outstanding . Owner is a genius. Great company ." March 3, 2017 5.0 Any time I need help they are there. The functionality and simplicity is fantastic. Best system ever. Priced right . Pros Ease and comfort . Huns along. Cons Can't think of any. Review Source Response from ChaseData March 29, 2017 Thank you Todd! We think you are pretty awesome too. CK Chad K. Director of Sales Telecommunications Used the software for: 2+ years ### "Outbound Sales" March 3, 2016 5.0 Pros Really enjoyed the ease of using the program as a representative, in regards to making client notes, dispositions, and ease of finding information. We employ a good amount of people aged 40 and up and they were adapt to using a computer. As for an administrator, loading leads was easy, and finding and pulling reports was a breeze. Cons Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing. Review Source AW Adam W. Director Used the software for: ### "Chasing the Competition Away!!" December 1, 2015 5.0 We were searching for a predictive dialer solution to replace our in-house ViciDial set up. Having worked with legacy systems in the past such as Noble Sysytems, and Spitfire, I knew what I was looking for in a dialer. I was a little leary of using a SaaS cloub based solution, and placing the controls over the dialling algorithims in the hands of someone else..but I must say that I have been pleasantly surprised ath not only the ease of use and set-up, but the reliability as well. Chase does deliver on the 99.99 % uptime promise, we have had only one day where there was a hardware failure in the data center, that affected our dialer, but the guys at Chase were upfront about it, worked around the clock to get us back up, and provided a generous credit for the inconvenience. Embracing technology, whether new or legacy is not without risk, any whomever you choose for your dialling needs will at somepoint or another have an issue. Hence the standard 99.99% uptime . For my call center which consists of 16 agents, working 2 shifts of 6 hrs each, we couldn't be happier with Chase Data in every aspect of my dealings with Chase, even down to the billing department. I HIGHY recommend CHASE DATA as an outbound or blended solution, you wont be disappointed. Review Source MB Mike B. Loan Officer Financial Services Used the software for: 6-12 months ### "Amazing Software" May 11, 2020 5.0 Amazing Pros Ease of use. Tech support is easy to access and are very knowledgeable. Cons Nothing. Everything about this dialer system I love Reason for choosing DialedIn CCaaS Cost & Ease of use Review Source Response from ChaseData May 15, 2020 Mike, thank you for your review of our call center software. If you need anything, don't hesitate to contact us. RV Rafael V. President Telecommunications Used the software for: 2+ years ### "Great Customer service " November 12, 2019 5.0 Working with \[SENSITIVE CONTENT HIDDEN\] he always makes my experience easy and enjoyable. Pros Quality of sound is awesome and very friendly to use. Cons Everything is above and better then any other Dialer company Review Source RZ Robert Z. President, CMO Used the software for: ### "Hands down the best dialer program we have ever used" June 5, 2015 5.0 After using, testing and talking to other predictive dialing systems we found Chase Data, we were skeptical at first as we have tried so many other systems to support our call center(s) and the one were using was constantly dropping calls, to much lag time after words were said before the other party heard them and never ending static we decided to change. After explaining our situation, Dan and G were extremely helpful and had us set up and dialing again in no time with none of the problems were experienced with the other vendors. I have been running call centers for over 25 years and it is refreshing to find a vendor like Chase Data that cares as much about our success as we do. Bravo Zulu (Military term for Job Well Done) to the team over there, we look forward to seeing what the future has in store with what we consider one of our most trusted vendors. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder WG Walter G. Office Manager Used the software for: 2+ years ### "Chase Data software has helped by increasing call center productivity" August 29, 2016 5.0 Pros What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in. Cons I can honestly say I have nothing negative to say about the product or vendor. Review Source RZ Robert Z. President, CMO Used the software for: 6-12 months ### "Chase Data Superior System and Excellent Service" February 20, 2016 4.5 Pros I have tried most of the Call Center Services over the past 20 years, the Chase Data System has all the features and benefits of the huge high cost systems and it is all web based. Any time there is a problem I get fast assistance, as most know that is rare with this type of vendor. The system is very easy to use and has a better contact ratio than most VOIP based systems. We look forward to the new moving to their new platform as we hear it has even more useful features to make our job even easier. Cons Not as many training videos as we might like, but not to much we do not like about the vendor or the product, it is one vendor that requires very little attention as the service is spot on, refreshing to say the least. Review Source ML Matt L. Sales Mgr Law Enforcement Used the software for: 1-2 years ### "Callcenter review" February 7, 2019 5.0 Pros The software is modern, customer service is fantastic! Cons Software updated without proper notification. Review Source Response from ChaseData February 25, 2019 Thank you Matt for your review! We appreciate your input and feedback always. NR Nichelle R. Administrative Assistant Used the software for: ### "Top Notch Service and Support Team!! " November 12, 2013 5.0 We have used many different auto dialer systems and Chase Data has them ALL beat! Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side! One representative we work with 99% of the time goes above and beyond to tend to our needs, there's no smoke and mirrors or any flaming hoops to jump through. They are always on top of it and do what they can to get any and all issues resolved promptly - in most cases within minutes! We have recommended Chase Data to many different establishments and will continue to do so! Chase Data has the best team any business could ask to work along side with! Keep up the amazing work guys - we appreciate you!! Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder MM Michael M. Insurance Broker Insurance Used the software for: Less than 6 months ### "Doesn't work with a MAC" October 31, 2018 3.0 Pros Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform. Cons Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC. Review Source CM Carlos M. IT Manager Hospital & Health Care Used the software for: 6-12 months ### "Very good positive experience... support is awesome!!!" December 17, 2018 5.0 Pros Software comes with a lot of great features for Admin and Agent side. Very useful tools make easy the work using this Dialer App. Best part, you can integrate links into it. making easier the access for the Agent. Cons Overall, no negative complaints about it. Review Source Response from ChaseData January 7, 2019 Thank you Carlos for your review. We appreciate this. SM Sara M. Owner Telecommunications Used the software for: 6-12 months ### "Great software for a reasonable price" July 13, 2018 4.0 Pros It’s a pretty well rounded and easy to use dialer. Support gets back to you fast. You pay a flat monthly rate for unlimited calling plus voicemail included. Cons I closed and reopened my business with only two people and I could no longer get an account because they don’t allow less than two. Review Source HO HENRY O. CEO/PRESIDENT Hospitality Used the software for: Less than 6 months ### "GREAT PRODUCT!!!" October 22, 2016 5.0 I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST....... Pros \-GREAT CUSTOMER SERVICE AND TECH SUPPORT -PRODUCT CONTAINS MANY TOOLS TO BE EFFICIENT Review Source AS Andrew S. Founder Used the software for: ### "ChaseData continues to deliver" February 16, 2015 5.0 I've used ChaseData for well over 15 years and have watched it grow exponentially. From software to a web based dialing platform I've seen it all and they are still moving right along. Quite a few other companies have come and gone since then and Chase has either out lived or out paced them all. To be fair I have taken one star away from customer service only due to the realities of being around for so long you are bound to run into a few situations that are out of your control dealing with CSR. However, the current team of tech reps are spot on and available when you need them. The only thing I would ask them to do is to make the product I-pad friendly.. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder Talk to a Capterra advisor for free and get results within 15 minutes.