--- title: "DialedIn CCaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DialedIn CCaaS Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/29589/CallCenterNOW/" page_type: "product" language: "en" --- # DialedIn CCaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DialedIn CCaaS ## What is DialedIn CCaaS? DialedIn's call center software transforms every interaction. It automates outbound and inbound calling, boosts productivity, and drives revenue for call centers and sales teams. With fast, easy deployment, you’re up and running in hours. Key features include: • Advanced, compliant dialing modes (manual, preview, progressive, predictive) to maximize contact rates. • Skills-based ACD that intelligently re-routes calls based on defined parameters. • Seamless integration with top CRMs, apps, and scripting tools. • Real-time reporting and analytics with customizable dashboards. • Omnichannel communication via phone, chat, social media, email, and click-to-call. • Robust DID management with clean caller ID to help address scam issues. • Customizable call scripting with "if/then" branches for follow-ups like appointment cards. • US-based tech support. ## What is DialedIn CCaaS used for? [Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 330 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 1% Pros & cons Intuitive and accessible navigation Comprehensive feature set Occasional technical disruptions Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Predictive Dialer / 2026 - Auto Dialer / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... - Auto Dialer / 2026 - Business Phone Systems / 2026 - Call Center / 2026 - Call Recording / 2026 - Cloud PBX / 2026 - Contact Center / 2026 - Inside Sales / 2026 - Predictive Dialer / 2026 - Telemarketing / 2026 - Telephony / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2025 - Cloud PBX / 2025 - Contact Center / 2025 - Telephony / 2025 - VoIP / 2025 ## DialedIn CCaaS alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/29589/CallCenterNOW/alternatives/) ## FAQs about DialedIn CCaaS Overview ### What problems does DialedIn CCaaS solve? DialedIn CCaaS solves slow outreach, scattered lead follow-up, weak campaign control, and poor visibility into agent performance by combining predictive dialing, call routing, recordings, scripts, dispositions, and real-time reporting in one platform. Sales teams, call center managers, customer service operations, and remote agents benefit most from faster connections and easier daily execution. Answer based on 246 reviews Overview ### Which roles and teams benefit most from DialedIn CCaaS? DialedIn CCaaS is most used by sales teams, insurance agents, call center managers, and business leaders who need high-volume outbound calling and performance visibility. Agents and customer service staff use it to handle conversations efficiently, while operations and executives rely on reporting, routing, and campaign oversight to improve productivity and revenue. Answer based on 312 reviews Overview ### What company size and industries is DialedIn CCaaS built for? DialedIn CCaaS is built primarily for small businesses, which make up 84% of reviewers, especially insurance at 24%. It supports minimum 5-seat inbound, outbound, or blended call centers across industries, with additional reviewer concentration in telecommunications at 17%, marketing and advertising at 10%, midsize businesses at 12%, and enterprises at 4%. Answer based on 325 reviews Features and Usability ### What are the key features of DialedIn CCaaS? DialedIn CCaaS includes core contact center features like predictive, power, preview, and manual dialers, plus inbound call routing, IVR, and call recording. Differentiators include real-time analytics dashboards, agent monitoring with screen sharing, multi-list campaign management, customizable caller ID, and lead management for blended call center operations. Answer based on 147 reviews Pricing ### How much does it cost and what fees or limitations are included? DialedIn CCaaS starts at $25/user/month for Enterprise Plus, with Enterprise at 39, Professional at 59, and Small Business at 79. All tiers include the same features, with flexible monthly or discounted annual plans, while most plans add pay-as-you-go minutes. Reviewers call pricing reasonable and competitive, though some small teams find it expensive. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does DialedIn CCaaS integrate with? DialedIn CCaaS integrates with CRM and automation platforms including Salesforce Sales Cloud, Zoho CRM, SugarCRM, Oracle CRM On Demand, Zapier, HubSpot Sales Hub, HubSpot Service Hub, and HubSpot Marketing Hub. The available integrations center on customer relationship management, support, marketing, and workflow automation. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on DialedIn CCaaS? DialedIn CCaaS is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say frontline agents and first-time users often learn it in minutes or a few days, while admins and teams using deeper features may need more time, support, and follow-up training. Answer based on 30 reviews Getting Started and Support ### What customer support options does DialedIn CCaaS offer, and how do users rate the experience? DialedIn CCaaS offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, available, and helpful, with live chat and phone assistance resolving issues quickly. Some reviewers mention occasional trouble reaching support, limited hours, and repeated glitches, but overall sentiment remains positive. Answer based on 128 reviews Dialer call ### How well does DialedIn CCaaS handle outbound and inbound calling? DialedIn CCaaS makes high-volume calling easy with auto dialing, manual dialing, and simple call handling for busy contact center teams. Many agents find the dialer fast, clear, and easy to learn, though some report lag, frozen screens, transfer confusion, audio issues, or dropped calls when internet connections weaken. Answer based on 147 reviews ## Who uses DialedIn CCaaS? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible navigation 96% positive reviews out of 48 Most reviewers indicate the user interface is highly intuitive, easy to navigate, and beginner-friendly. Occasional technical disruptions 49% negative reviews out of 53 Some reviewers indicate bugs and issues cause unexpected glitches, disconnects, and require inconvenient restarts. Tiffani C. Activations, 10,001+ employees. "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." Comprehensive feature set 95% positive reviews out of 22 Most reviewers describe the features as extensive, reliable, and effective for streamlining call center operations. Jazzmine S. Senior lead analyst, 11 - 50 employees. "I love the features and the security of the app the app made sure my customers personal information was secure" Responsive technical assistance 95% positive reviews out of 21 Most reviewers report tech support is knowledgeable, accessible, and resolves issues promptly when needed. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers say these are the call center features buyers care about most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) DialedIn CCaaS supports all three top-priority features: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality, maintain visibility into conversations, and manage call center workflows more effectively. Call Center Management 4.8 (98) 71.43% of 98 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (25) 28.00% of 25 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (44) 59.09% of 44 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.9 (84) 66.67% of 84 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.5 (54) 68.52% of 54 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Auto-Dialer 4.9 (98) 83.67% of 98 reviewers that rated this feature as important or highly important System that automatically dials calls DialedIn CCaaS 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - FCC Compliance: Federal Communications Commission (FCC) compliance - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Contact Centers: Designed for contact centers. - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (284) 4.7 Based on 284 reviews ## Pricing Value for money 4.7 (256) [View pricing plan details](https://www.capterra.com/p/29589/CallCenterNOW/pricing/) Enterprise Plus $25.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. Enterprise $39.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Professional $59.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Small Business $69.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Value for money 4.7 (256) 4.7 Based on 256 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (321) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (321) 4.8 Based on 321 reviews ## User reviews Overall rating 4.8 Based on 330 reviews Filter by rating 5(278) 4(44) 3(5) 2(2) 1(1) Mentioned topic Sorted by most recent KG Kendall G. Customer Service Transfer Agent Insurance ### "Effective platform for high-volume customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 3, 2026 Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. Pros I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls Cons When I first began using DialedIn it took a little extra training, and time to find & customize dashboards for senior agents. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DR David R. Sales manager Automotive ### "Best Dialer out there " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 100% would recommend it to anybody out there that has dialer it works and does really great stuff and best system I used so far Pros Clean UI, fast setup, reliable call routing, and clear analytics that boost team performance. 5 stars all the time Cons Nothing really it has everything you need in a dialer and works really well and the customer service is amazing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Dylan T. Telephone Service Representative Research ### "DialedIn CCaaS Five Stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 My experience with DialedIn was with my remote call center job and I feel like it made my productivity even better. Pros The thing I loved most about DialedIn CCaaS was that it is extremely simple to use and great for agent management. Cons I do not have anything I really disliked about DialedIn while using it for my remote work. It is fast and works well on my laptop computer. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KH Kiondra H. Telephone Representative Telecommunications ### "Reliable CCaaS platform that boosts team productivity." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 My overall experience with DialedIn CCaaS has been a solid asset for our customer service operations. It provides a robust, dependable foundation for managing high volumes of interactions while keeping our agents organized. While there are a few areas for administrative refinement, the platform's reliability and ease of use for daily agents make it a worthwhile tool for improving team productivity. Pros I like that DialedIn is very flexible and scalable. It adapts well to our team’s changing needs while maintaining high call quality and dependable uptime. Cons I have had a very positive experience. As a minor area for operational enhancement, updating the time-clock system to resolve occasional latency issues would help streamline accurate time-tracking. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Seville J. Survey interviewer Telecommunications ### "Love working with Dailedin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 28, 2026 I really love using the CCaas Dailedin. Very easy to use. Easy to understand. And great for beginners. Pros That it is very good quality and very easy to use. My calls come through very smooth with no issues during work Cons The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues. Sometimes will delay calls Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Eileen D. Call rep Telecommunications ### "Good company to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 10, 2026 Happy with it! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot Pros Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy Cons Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Shanyce R. Call center representative Financial Services ### "Easy to learn and navigate " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 19, 2026 My overall experience was “ok”. The system made it easy to get the job done. Also, it was easy to navigate. Pros Easy to access and use. Easy to go through calls and make call backs. Easy to navigate. Customer support is always there. Cons Cold calling clients whose data was not up to date. This essentially makes the consumer doubtful and the caller with no confidence. The system may have crashed a time or two. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RO Ramses O. Sales Associate Marketing and Advertising ### "Satisfied User " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 19, 2026 Seamless process. Clear phone calls and messages. I’ve used many dialers in the past. This is the easiest and best one. Pros It’s efficient and fast. I love how easy it is to monitor incoming calls while making outbound calls. Cons Sometimes we have issues with connectivity. The system will log me out multiple times. However, this is rare. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Tatijana D. Opener Wholesale ### "Former employer" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 May 14, 2026 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JN Jennifer N. Telemarketer Telecommunications ### "Solid System With Room To Improve " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. Pros The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. Cons Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS > The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. > Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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