# Dialpad Ai Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialpad Ai Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/300449/Dialpad-Contact-Center --- # Dialpad Ai Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Dialpad Ai Contact Center ## What is Dialpad Ai Contact Center? Dialpad Ai Contact Center is the world's most advanced Ai-powered omnichannel contact center, allowing you to respond to customer messages and take support calls from one, beautiful workspace. When you're on a call, built-in Ai takes notes, transcribes the conversation, and surfaces helpful information so you can resolve customer requests faster. ## What is Dialpad Ai Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $80 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dialpad Ai Contact Center alternatives [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Dialpad Ai Contact Center Overview ### What company size and specific industries is Dialpad Ai Contact Center built for? Dialpad Ai Contact Center is designed for businesses of any size that need sales or support calling and meeting tools, including teams handling one-to-one or group conversations. It fits general business use rather than a specific industry, making it suitable for organizations that need smart calling inside and outside the company. Features and Usability ### What are the key features of Dialpad Ai Contact Center? Dialpad Ai Contact Center offers call center management, automatic call distribution, automated routing, and call routing for handling inbound and outbound traffic. It also includes call recording, call transcription, sentiment analysis, dashboards, workforce management, chatbot, and multi-channel communication across voice and messaging. Pricing ### How much does it cost and what fees or limitations are included? Dialpad Ai Contact Center starts at $80 per user per month for the Essentials plan, which includes inbound voice, video conferencing, digital channels, IVR, ACD, call recording, call monitoring, and basic AI support. The Advanced plan costs $115 per user per month and adds digital support, Live Assist, and a digital virtual assistant. Getting Started and Support ### What training and onboarding options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives written reference material for self-paced learning and future review. Getting Started and Support ### What customer support options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available for support topics, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Dialpad Ai Contact Center 18 features Software program that continuously adjusts its behavior based on observed data Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Voice conversion to text AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Assembly of graphs and charts for visualizing and tracking statistics/metrics Caters to sales teams Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Define, track, and/or automate sales activities and sales processes Plan availability and assign specific time slots for tasks and resources Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing Essentials $80.00 Per User,Per Month It includes: - Inbound Voice - Automatic Call Distribution (ACD) - Interactive voice response (IVR) - Call Recording - Call monitoring - Basic AI Support Advanced $115.00 Per User,Per Month It includes: - Interactive voice response (IVR) - Inbound Voice - Automatic Call Distribution (ACD) - Call Recording - Call monitoring - Basic AI Support - Digital Support - Live Assist - Digital Virtual Assistant Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.