--- title: "Dialpad Ai Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialpad Ai Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/300449/Dialpad-Contact-Center/" page_type: "product" language: "en" --- # Dialpad Ai Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Dialpad Ai Contact Center ## What is Dialpad Ai Contact Center? A modern call center runs on intelligence, not just call queues. Dialpad's AI call center unifies voice, digital, and human agents into one AI-native platform, where Agentic AI reasons through customer issues in real time and resolves up to 80% of them autonomously, rather than simply routing calls to the next available agent. Every interaction feeds a compounding intelligence layer already built on 775M+ AI recaps and counting, sharpening resolution paths, coaching, and forecasting over time. It's all governed by Dialpad's Guardian layer for secure, enterprise-grade operations, and validated through Dialpad's Proving Ground so organizations can confirm real ROI before scaling, turning a traditional cost center into a source of connected customer intelligence. ## What is Dialpad Ai Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $80 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dialpad Ai Contact Center Overview Updated August 2026 AI summary Dialpad Ai Contact Center is a cloud-based solution for businesses of all sizes seeking to manage inbound and outbound interactions across voice and digital channels. It covers call center, contact center, and conversational AI needs, offering features such as automatic call distribution, call recording, AI-driven transcription, sentiment analysis, chatbots, and multi-channel communication through a web-based deployment. ## Dialpad Ai Contact Center alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## FAQs about Dialpad Ai Contact Center Overview ### What company size and specific industries is Dialpad Ai Contact Center built for? Dialpad Ai Contact Center is designed for businesses of all sizes that need sales or support calling and meeting tools, including teams handling both one-to-one and group conversations. Its audience is broad rather than tied to a single industry, making it suitable for companies that make smart calls inside and outside the business. Features and Usability ### What are the key features of Dialpad Ai Contact Center? Dialpad Ai Contact Center offers AI/Machine Learning and Natural Language Processing for call transcription and sentiment analysis, plus Automated Routing, Automatic Call Distribution, and Call Routing for handling interactions. It also includes Multi-Channel Communication, Chatbot, Call Recording, Computer Telephony Integration, dashboards, monitoring, scheduling, and Workforce Management. Pricing ### How much does it cost and what fees or limitations are included? Dialpad Ai Contact Center starts at $80 per user/month for the Essentials plan, which includes IVR, ACD, call recording, call monitoring, and basic AI support. The Advanced plan costs $115 per user/month and adds Digital Support, Live Assist, and a Digital Virtual Assistant. No free version or trial is listed. Getting Started and Support ### What training and onboarding options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center offers in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions provide guided remote setup, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User experience with support is not described in the catalog data, so no claims about response time, helpfulness, or common frustrations can be made from the provided information. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers highlight these as the features buyers care about most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Dialpad Ai Contact Center supports **Call Center Management**, giving teams a central way to handle call workflows and oversee daily operations. However, it does not include **Call Logging** or **Call Monitoring**. Instead, it offers other highly rated features, including **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), which help businesses keep records of customer interactions and route calls to the right agents more efficiently, allowing teams to improve service consistency and response handling. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Dialpad Ai Contact Center 18 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transcription: Voice conversion to text - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/300449/Dialpad-Contact-Center/pricing/) Essentials $80.00 Per User,Per Month It includes: - Inbound Voice - Automatic Call Distribution (ACD) - Interactive voice response (IVR) - Call Recording - Call monitoring - Basic AI Support Advanced $115.00 Per User,Per Month It includes: - Interactive voice response (IVR) - Inbound Voice - Automatic Call Distribution (ACD) - Call Recording - Call monitoring - Basic AI Support - Digital Support - Live Assist - Digital Virtual Assistant Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.