# Dialpad Ai Contact Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dialpad Ai Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/300449/Dialpad-Contact-Center/pricing

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# 

 Dialpad Ai Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 31, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Dialpad Ai Contact Center

## What is Dialpad Ai Contact Center?

Dialpad Ai Contact Center is the world's most advanced Ai-powered omnichannel contact center, allowing you to respond to customer messages and take support calls from one, beautiful workspace. When you're on a call, built-in Ai takes notes, transcribes the conversation, and surfaces helpful information so you can resolve customer requests faster.

## What is Dialpad Ai Contact Center used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$80

Per User, Per Month

Free trial  
not available

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## Dialpad Ai Contact Center alternatives

Highest Rated

[5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews)

Starting price

Contact vendor for pricing

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Dialpad Ai Contact Center 18 features

Software program that continuously adjusts its behavior based on observed data

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Voice conversion to text

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Caters to sales teams

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

Define, track, and/or automate sales activities and sales processes

Plan availability and assign specific time slots for tasks and resources

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

A set of processes to optimize the productivity of its employees

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## Pricing

Essentials

$80.00

Per User,Per Month

It includes:

-   Inbound Voice
-   Automatic Call Distribution (ACD)
-   Interactive voice response (IVR)
-   Call Recording
-   Call monitoring
-   Basic AI Support

Advanced

$115.00

Per User,Per Month

It includes:

-   Interactive voice response (IVR)
-   Inbound Voice
-   Automatic Call Distribution (ACD)
-   Call Recording
-   Call monitoring
-   Basic AI Support
-   Digital Support
-   Live Assist
-   Digital Virtual Assistant

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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