Who Uses This Software?

Aimed at any enterprise with indirect spend that needs approval workflows, PO's, RFI's, RFP's, vendor catalogs, auditing, budget alerts, transaction transparency with legacy system integration.


Average Ratings

45 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    Cost per user reduces as you increase users.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Eyvo
  • www.e-procurement.com/
  • Founded 2009
  • United States

About eBuyerAssist

Your complete purchase order workflow tool - all hosted in the Cloud. From point of requisition to placement of your order to the vendor eBA has many features only found in more expensive solutions from online approvals, public RFPs, sealed vendor bidding, a receiving module, invoice matching, full legacy accounts integration, asset management, inventory management, vendor portals the list goes on. All in an easy to use simple interface See why we have the highest reviews, contact us now.


eBuyerAssist Features

  • Asset Management
  • Auction Management
  • Bid Management
  • Budget Management
  • Catalog Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Receiving
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Catalog Management
  • Compliance Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management

eBuyerAssist Reviews Recently Reviewed!

This software is very user friendly. It was easy to install and implement. It's a huge asset!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.

Cons: I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.

Overall: Convenient, simple, and easy.

Vendor Response

by Eyvo on August 13, 2017

Thank you for your review - all your comments have been noted. We wanted to let you know that we do integrate with all financial systems and we would be happy to discuss this with you further plus we would be happy to address/resolve the other points you mentioned. Please do send us an email to kick this process off. Thanks again ! Eyvo Support.

I have had nothing but a positive experience.

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This system is very user friendly, quick and easy to follow. I like that I can send Orders to multiple approvers at one time.

Cons: I would prefer that it doesn't time you out. The cost is a bit high, but I guess you get what you pay for.

Overall: record keeping and tracking of all RFQs, Orders and Support Contracts.

Easy to use, eliminated a lot of disjointed spreadsheets, made procurement process smoother

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: -Automatically generated approval emails make my life so much easier.
-Being able to organize supplier contracts by end date

Cons: -I wish there was a way we could pay less for certain users that are only cost center approvers.
-I wish there was a way to hide Closed & Cancelled orders

Modular and fits our needs

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What we liked was that we only had to purchase the parts of the solution we needed and we didn't have to buy the parts we didn't. That allowed us to hit our budget which was quite low.

Cons: The system starts to get complex when you add the additional modules and also starts to affect a lot of different departments in different way - this can be a good thing if you are a large company but not so good if you are a much smaller firm - but the system certainly does what we needed

Very fast system and seems to have all the required features of a larger ERP system

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We were looking at all the other systems here - none of them had the features vs price ratio better than the eBuyerAssist system. We spent 6 months surveying systems before we decided on this one - and we are very happy - would highly recommend.

Quick deployment promise and it lived up to it

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: fast to deploy feature rich 100% reliable (so far)

Cons: No Spanish language version

Overall: We needed to deploy the entire system in a week from start to finish and we did it with 2 days to spare - its been running fine ever since Lots of features we needed - love the integrated approvals process and supplier compliance features

Reliable and strong product

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reliable, simple and cost effective

Overall: We have been running it for 2 years and we were happy to write a review per the Mikrofax's teams request. We have had no issues or problems - the system hasn't missed a beat since it was installed and has made our process's far more efficient. We have slowly expanded its use over time and we would recommend it.

Best functionality for the price

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Price performance ratio - simple to learn and operate - easy to integrate

Overall: Rolling out across our entire hotel brand worldwide after an exhausting research effort - so happy we found Mikrofax and the eBA system. Functionally rich system, best price performance ratios that we found and also it can be customized to out specs and will integrate into all our 3rd party apps.

Highly functional solution easy to use, meets our needs and has AWESOME support

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had the system for a year now and we just renewed our annual licence. We have been very happy with both the product and the performance of Mikrofax sales and support. They have always been there with answers in literally minutes for any question we might have. The system is highly functional and has increased our productivity rate and reduced errors in our process's' - We would highly recommend it.

Easy to use and very capable solution

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mikrofax's system has been a valuable and very scalable e-procurement governance tool as we have grown our company. Their web-based system provides an easy to use and very capable solution with a lot of functionality at an attractive price.

Perfect procurement system for us

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a small system that could possible expand out through the business. We found the Mikrofax eBA system to be easy to use and expandable with many features some of which we don't use but we liked the future proofness

Users and managers are very happy

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: T went to market to source a new purchasing system and sat through a lot of demos and the Mikrofax system stood as being the one with the most features for the money - so I recommended that and the users seem very happy wth it - it's proven to be 100% reliable and the team at Mikrofax are competent and highly responsive.

Highly efficient system

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: easy deployment - painless training - we wet live within 10 days and have since upgraded it to include 2 additonal modules and another 100 users - we really love it

Best procurement system we found

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great experience all round - highly recommended

Cons: None

Overall: This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease.

High functionality and very flexible

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lots of features with very flexible approval rules
The system is constantly being updated which is great
Mikrofax support are first class in their knowledge and responses

Cons: None

Overall: We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice,

Reliable, easy to use and very flexible to change

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.

Pros: Feature rich Ease of use Speed of deployment Easy to change Strong workflow Very strong customer service

Cons: They constantly release new features which is challenging to keep up with for our staff

Recommendations to other buyers: We looked at this and SAP and Oracle financials plus Bellwether and Rubber Stamp - the last two were not at all right - very simple and no expansion and little in the way of features - the first 2 were too expensive

Great system to grow your purchasing dept with and instill strong buying controls

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.

Pros: Well designed and powerful with good analytics and budget controls Easy to use with minimal training Deployed in 7 days ! Kept it sales promises - no bait and switch Integrates well with other systems due to the Open ODBC platform Their customer support is very fast - responding literally in minutes

Cons: Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice Reporting tools are powerful but needed a little getting used to Can be expensive if you want any custom work done but thats fairly typical

Comprehensive product, feature rich works well and was simple to deploy

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Value for Money

Comments: We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.

Pros: Great order approvals process - via email suits us perfectly Good design, easy to understand Simple to train on Technical Support staff are excellent Cost per user was fair Have run incident free for over 12 months so far

Cons: On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered Setting up new users needed some additional detailed training to ensure all the access rights were correct There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation

Really good product - thoughfully designed with very few issues

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What attracted us to this system was the ease of integration - it seems to be able to integrate with any other 3rd party system which was a real bonus for our requirements. It also has a very sophisticated approvals system which is very flexible and managed to accommodate our very archaic management structure where everybody has to sign everything. We really liked the vendor portal for the RFQs and our suppliers like it as well. Lastly the implementation support from Mikrofax was 5 star - we have deployed may SaaS systems and this was the easiest by far.

Seems quite easy to use and does the job

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This system was installed a few months ago - its manages our orders effectively and is easy to use - its has some very useful reports and we don't rely on excel spreadsheet anymore which is great. The training is important - that got us going very fast but even without that i think we would have picked it up quick enough. It has some very powerful features like multi-level approvals across different legal entities and in different currencies.

Logical system - easy to use

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After the training we found it very easy to use - fit perfectly with our workflow and we didn't have to change anything. We really liked the fact that they could open their back end database for us to run our own reports and integrate it into our finance system. We currently only have the basic req-to-check modules but we are now looking at asset management and the full invoice approvals suite. We would recommend both this system and Mikrofax as a company.

Great product with easy integration of Quickbooks

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed something that would integrate to Quick Books - and within 5 minutes of being activated we had successfully synch'd our suppliers, nominal ledger codes etc - we were up and running so much faster due to that. We tried 2 other companies that are listed on this capterra site and none of them could do what the Mikrofax people did. We were very impressed and the system itself is easy to use - we took the training which helped and I would recommend that to familiarize yourself with the different modules - what we really loved is whenever we had a question on how to do something they came back to us within 30 mins with the solution.

Easy to use and highly effective

Sep 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product has only been in use for a few weeks but we hit the ground running and have already issued hundreds of orders. Our account clerk is so happy now - its saves him many man hours dealing with different spreadsheets as now everything is in one place. The supplier portal option is the main reason we got the system but we have seen so many spin off benefits we were not expecting - on boarding of new vendors is now fully automated. The team at Mikrofax were very hands-on and responded to all of our early questions in literally minutes - I have never seen such a high level of customer service before. Great product, great company.

Effective solution for managing our buying

Sep 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly capable system with great flexibility and a very competitive sales strategy - we deployed it and have been very happy - our efficiency has shot up. Its the Swiss Army knife of purchasing - You can't go wrong with this product.

Efficient and simple to use

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We got this to gather raw requisition data from our engineers the field - it used to be done by emails and our purchasing lady was overwhelmed with inbound information. Now its all done for her by the requestors themselves who also much prefer this method. Order are all auto-approved by the head of department so its really seamless and has improved our efficiency and throughput - very happy and yes I would recommend it.

Highly functional product well supported for Enterprise level requirements

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our team liked the depth of the eBuyersAssist package - we only really wanted to do requests and orders approvals and have budget control - but we found many other features we could use like the asset management and the invoice matching ability. We have rolled the system out to an initial 50 users but we have another 350 that could use it. So far we are very happy and its already made a tangible difference to our operations. We have had two suppliers contact us asking about it as they say the new format PO's they were getting with the automated acknowledgment URLS - they wanted to use it for their own operations and also wanted to recommend it to their other clients - it really has been a great experience - Its a bit like a mini-SAP but a lot easier to use.

Outstanding Product and Service

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was tasked with reviewing 5 different eProcurement products - what impressed me about this product was their sales team was very knowledgeable about every aspect from usage to integration to deployment ; They responded to our numerous pre-sales questions within minutes allowing the project to move at a fast pace. We finally selected them for their innovation, and continuous development process - we have had the system for 4 months and have already seen new and interesting functionality provided to us at no extra cost like a full invoice approvals suite. Our staff like it find it much easier to use than our previous system - plus their 24/7/365 user support is not a myth - they answer the phone at 3am ! Cant beat that.

Highly flexible - Great design - Easy to use - Active development and support team

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very impressed with this system - I have used many in the past including some of the big ones like SAP and Oracle and I have never had such a smooth deployment out to our user base. 150 users went live on this product in one week - we now have our engineers sending in their requests to the buying team who are checking the approvals seamlessly, budget holders see at a glance how much they have to spend and even the suppliers love the interaction they can have with us now. It really made a seismic shift in the way we approach our workflow and paper shuffling. But what really sold us on this system was the dynamic development - the team at Mikrofax are constantly pushing forward with new ideas and these filter into the system at a constant rate - we love the new invoice Approvals module that just went live at no extra cost to us. Would happily recommend.

Comprehensive excellent modular product

Aug 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We found Mikrofax via Capterra and we also looked at some of the other solutions featured here but none had the feature depth we were looking for ; we did not want to be forced to get a new in 2 years - We were really impressed with the pre-sales process and demos ; Our CEO made the final decision and our eventual deployment was smooth and fast - we had our first orders out of the system on the first date of going live - 6 months in we have had no problems and have expanded the system by purchasing additional users and modules ; The system is robust, reliable and fast - we couldn't be happier.

Lots of functionality -but required minimal training

Jul 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are an overseas engineering firm that needed a quick solution for a big project we had just won. Mikrofax reacted very fast to our needs and delivered everything they promised. I don't normally write reviews but they asked us what we thought of their work and I was happy to assist as they did a good job. We had several demos involving different departments - they all went without a hitch - all questions were answered well. Our account manager was efficient sometimes answering our emails within a few mins of us asking questions. Training was well organized and easy to follow. The thing that set them apart was their willingness to adapt the system to our needs - they convinced us they had a solid change control process in place to manage it. So far we are 5 months in and everything is working well - I understand that one of our suppliers was so impressed with our new ordering efficiency that they have been in contact with Mikrofax for their own business. If I had to fault them at all it would be that on first inspection their prices are a little higher than average and that did make us think twice - but I can tell you that they did listen to our budgetary and assisted us with the total cost to bring it within our budget (although they might not like us saying that here) and you definitely get what you pay for in this marketplace.

Very happy - Up and running within hours

Jul 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We found Mikrofax on Capterra and contacted them and a few others providers. Mikrofax were the most responsive and delivered everything they promised. We are a small team but growing very fast so flexibility was high on our list of requirements and we can see how adaptable the eBA system is. The system went live within one day of being deployed as we had a big procurement and sourcing project we were waiting to work on; Mikrofax were on hand to guide us in the first few days and that contributed greatly to the success. W took 5 modules so ended up with its quite a big system but it was logically laid out and everything was easy to find.

A simple but comprehensive and effective tool

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a solid but expandable purchasing software system for a law firm client. We reviewed most of the systems on Capterra but ended up with the Mikrofax system as it had the best combination of features for the price, was simple to learn and had a very efficient interface plus their pre-sales support (and it turns out their post sales support) were been above and beyond what you would expect leading to a very efficient deployment - and very happy clients.

Good system - patient staff

Apr 13, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are not the most technical savvy people and we found the eBA people to be very patient with us as we got to grips with the system - in the end we have had a good experience with them - the system does what its supposed to do and has certainly provided the paperwork and admin support needed to track purchases. System proved to be very reliable.

Simple to use, setup - is also flexible and powerful in the back end

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So simple to setup - we were operational within 2hrs of it being activated - linked to Quickbooks - it automatically sync'd our vendors and chart of accounts and we started raising orders. The vendor portal is one of the best features - really engages the suppliers into the buying process. We are now going to be rolling out the RFQ module to our users. The team at Mikrofax are very easy to work with.

Buyer's delight

Jan 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: eBuyerAssist as the name suggests truly assists buyers to manage and control their procurement process. The system provides a simple yet powerful process that controls the procurement activities through the requisitioning, enquiry and ordering stages. Being web enabled and equipped with the ability of email notifications, the workflow and approval process is very smooth and quick.

We rate this system as one of the best procurement software in the market and recommend it for the superb value, functionality, excellent service levels and our satisfaction.

Wouldn't hesitate in recommending this solution to any other organisation.

Dec 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before we had the Mikrofax System, procurement was done at a local level using spread sheets and paper sign off forms with no central view of purchasing requests across our IT department, which accounted for 95% of our organization 3rd party spend.

We were keen to find cost a effective and easy to use solution which would enable us to have a consolidated view of procurement activity against which we could make strategic decisions on procurement and sourcing whilst cutting out the unnecessary paper work.

After solicitation of a number of procurement system vendors we selected Mikrofax eBuyerAssist as the most economically advantageous system which met our needs.

We have been very impressed with system and the support from Mikrofax both from a implementation point of view and going support. I wouldn't hesitate in recommending this solution to any other organization.

Great product and great customer service

Oct 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the years we found Mikrofax to be fair, prompt and always offer great customer service.

A decentralised procurement business user 'self-serve' application at Unum Ltd

Oct 03, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Product modular approach provides great flexibility to us at affordable cost. We have tried to contain customisations due to complexities of small changes causing knock-on issues elsewhere. Our business users (internal customers) number 300+ and they populate Purchase order templates easily & successfully with little error given they are not Procurement people; we do not use Requistion stage on tool.
Internal customer feedback extremely positive on ease of use & content / structure, which is managed by our small strategic Procurement team.
We have applied 'punchout' facility with 1st Tier computer manufacturer as supplier......very effective & used in case study.
Customer support from Mikrofax has been 1st Class with a quick turnaround of any issues.
Pros: Good simple system that does a clean job, user experience is good, great customer service, easy to implement & Mikrofax support to implement was effective, overall attractive total cost of ownership.
Cons: Not many......mainly ability to alter orders part way through once part-received stage passed. Ability to apply financial adjustments to invoice matching / posting stage against orders.....credits particularly. Reporting tool could be updated to be less demanding on manual manipulation.
Overall, we would certainly recommend the eBuyerAssist tool for overall performance & functionality at a very attractive total cost of ownership.

Mikrofax's Online Procurement

Sep 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Mikrofax¿s OnLine procurement solution for 2 years and we have been delighted with its function and fit for our business. We were up and running within 10 days from the install date and we found Mikrofax personnel to be knowledgeable and helpful. We raise all our orders through the system and the system hasn¿t missed a beat ¿ furthermore their customer service is virtually instant and is outstanding. I would have no hesitation in recommending their product or service.

Excellent product and price/performance

Sep 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were asked to give our review of our use of the Mikrofax eProcurement product. Before opting for this solution, we did an extensive market survey and contacted several of their competitors. Our analysis team found Mikrofax to be the most competitive in terms of price vs functionality. Since we have been using the product over the past 18 months - we have absolute metrics that show the cost of our order raising has been reduced by about 40% in terms of time saved and the timely management information provided to the accounts department has been invaluable - plus our vendors seem to love it as well as they can interact with us via the vendor portal. Our buyers love the punchout facility.

Very easy to deploy

Sep 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was responsible for sourcing and overseeing the deployment of this solution at Dresser Kellogg Energy - the Mikrofax team were very supportive with both the required functional changes and training and were instrumental in making the project a total success. Overall we are very impressed and happy with the system - we managed to get it implemented with minimal changes and it has been 100% reliable since installation.

eBuyerAssist Procurement Software

Sep 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our firm has been working with Mikrofax and their eProcurement software since 2004. In January 2013, we upgraded to eBuyerAssist, which the Purchasing Department has been extremely pleased with. The transfer of our data from the old system to the new was a challenge, but the Mikrofax team worked dilligently to ensure the transition went smoothly. The current solution is easy to navigate and utilize, while robust enough to provide all required functionality, such as creating requests, orders, RFQ's, matching invoices, receiving goods, and reporting. The Mikrofax support team has always quick to respond and correct any issues, which have been minimal, and are are always open to suggestions that could enhance their product. Overall, the solution has been an asset to the Purchasing Department in managing our day to day responsibilities, and we are hoping to eventually expand it's use to many of our global offices.

Mikrofax procurement

Sep 22, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Product is highly scalable and intuitively easy to use with limited induction training required for any new user.
After sales back up and support is provided with minimal fuss and bother with almost zero downtime or lost productivity.
After nearly 16 years of use, time speaks louder than words on Mikrofax, its people and its product.

Unum's review of Mikrofax

Sep 18, 2014
4/5
Overall

Comments: Mikrofax meets all of our PO and MI needs whilst still retaining it's user friendliness.

Mikrofax strength is it's customer support. Despite being provided from the States, all our queries get resolved more or less straight away, with the utmost transparency, be it small questions or more complex questions regarding system moficiations.

Apr 04, 2016
5/5
Overall
5 / 5
Customer Support
4 / 5
Value for Money