# Page 2 | eBuyerAssist Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eBuyerAssist Platform the right RFP solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/30088/eBuyerAssist/reviews --- eBuyerAssist Platform 4.9 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eBuyerAssist Platform ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Buyer Farming Used the software for: 1-2 years ### "Well thought out design with strong features and been very reliable" March 21, 2019 5.0 Pros Presents the spend information in a very easy to understand manner - all the reports are clear the graphics are clean and the screens are not cluttered. Many of the other systems we looked at were way too overdesigned and far too busy on the screens and it was harder to train on and understand what was going on. We tested three sets of software we liked the Eyvo system the best and we have deployed many users across three different offices over two countries. We use multiple currencies and multiple legal entities with several different approval levels in the system took it all in its stride. It seemed to be the most flexible of the bunch that we looked at. Cons Overall we are very happy with the solution and can't think of too much to say negative about it if anything. We look forward to using the system in the future and seeing what else Eyvo have in their product pipeline. Review Source VR Verified Reviewer Purchasing manager Publishing Used the software for: 1-2 years ### "Top shelf customer service very helpful in pre-sales and onboarding process great system & service" April 15, 2019 5.0 We had two divisions in our organisation each doing slightly different things but the end goal is the same so we decided to amalgamate these two separate processes into one by using a good tool that could bend for each division but yet still have one system. Pros I was responsible for reviewing for these solutions for our business admittedly none of them are perfect but the one we felt was the most flexible and we could use straight out of the box with the Eyvo system So in the end our management decided to go for it. We have not been disappointed product works as advertised descriptions on the website are accurate more than that the product is very flexible and managed to fit around our business needs. Cons None that we can identify - all users seem to be happy with the speed and reliability of the product management is happy with the reporting tools and graphics. Review Source Response from Eyvo April 26, 2019 Thank you ! SL Sasha L. Buyer Machinery Used the software for: 6-12 months ### "Well-designed easy-to-use" March 10, 2020 5.0 Before we got this system in place will be using a combination of spreadsheets and Post-it notes and random bits of paper we also had a big problem with Maverick purchasing where unapproved POs were made with no oversight and no control. The Eyvo system has solved all that and given us a lot of added benefits that we did not perceive at the time. Pros As a user I appreciate the straightforward nature of the workflow and the design of the screens is not confusing. I have used many large procurement solutions in the past from Oracle to SAP and they all seem to be designed for people much smarter than me I have had no issues learning the system or managing our processes in it it's proven to be reliable highly functional and gives our company exactly what we needed. Cons I cannot currently think of anything really wrong with the system the only thing I would mention is that it did take us quite a long time to deploy but that really wasn't the fault of the process or the programme it was more due to our own internal staffing issues and trying to find enough time to sit down and start using the system but once we were rolling we were all on board and very happy. Review Source LJ Laura J. Purchasing Specialist Printing Used the software for: 1-2 years ### "Product has been in use for 18 months - no issues so far" June 10, 2019 5.0 We have had a positive experience with the package and the team at Eyvo Pros We like the oversight that we can have over our requestors - and particularly we like being able to measure our turnaround time from request origination to to final purchase order placement and delivery items this allows us to get some accurate metrics on our performance of the Department which helps justify our existence to the CFO Cons Its not available in Spanish - Which we found to be a bit of a problem as we do operate in Spanish-speaking countries But I understand the system can be translated into foreign languages we just have not done yet Review Source Response from Eyvo June 13, 2019 Thank you ! We appreciate the feedback. KM Katarina M. Head of Finance and Controlling Hospitality Used the software for: 2+ years ### "Great software" October 22, 2020 5.0 Eyvo software is very user friendly and simple to learn and use. Pros The Eyvo software helped us to shorten the time from receiving the offer to the offer being approved. With Eyvo software offers are visible to adequate person almost immediately so there is no more waiting or calling to get the approval. Since our firm has three or sometimes even four approval levels – before Eyvo we used to spend a lot of time just getting approvals. Cons Not really any large cons. It is really easy to use. Review Source Paula T. Procurement Director Media Production Used the software for: 6-12 months ### "High functionality and very flexible" August 18, 2016 5.0 We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice, Pros Lots of features with very flexible approval rules The system is constantly being updated which is great Mikrofax support are first class in their knowledge and responses Cons None Review Source CE Clive E. Director of Procurement Legal Services Used the software for: 2+ years ### "Director of Procurement" June 18, 2020 5.0 Really happy. Pros eBuyerAssist is a great product and great value. It has robust and complex eprocurement functionality at a fraction of the cost of the big 3 or 4 leading providers. I have worked with the system for years and the support is good and the functionality improves regularly. Cons Reporting is a bit manual but other than that compared to other systems I have worked with or demoed it does a reasonable job. Review Source David T. Director Group Procurement Hospitality Used the software for: 6-12 months ### "Best procurement system we found" August 18, 2016 5.0 This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease. Pros Great experience all round - highly recommended Cons None Review Source CS Carmela S. Marketing Coordinator Hospitality Used the software for: 2+ years ### "Sales and Marketing Budget Analysis Tool" October 19, 2020 5.0 eBuyerAssist is user friendly and straightforward. There will always be room for improvement, but overall I am satisfied with the experience so far. Pros eBuyerAssist is efficient in tracking history of purchases which is crucial to maintaining budget and account balance. Cons I would like to suggest for eBuyerAssist to integrate currency converter based on real time exchange rates. Review Source VR Verified Reviewer Manager Knitwear Buying Apparel & Fashion Used the software for: 1-2 years ### "Very happy with the system " March 14, 2019 5.0 We wanted to build an integrated purchasing system into the rest of our systems and we found the system easy to use and to train other people on. Pros Its very powerful and it seems to have a lot of featured that we didn't think of when we first started looking at this type of software. Great reports and easy to use screens. Cons Nothing at the moment. Except we found the embedded SQLServer ODBC integration hard to use - but that's mainly due to out poor internal IT experience than Eyvo. Review Source BB Brad B. Purchasing Lead II Civil Engineering Used the software for: 1-2 years ### "Capable enterprise grade system at a competitive cost" July 20, 2019 5.0 We have managed to monitor our costs more closely and get regular savings analysis from the system. Our finance people really like it and have become more efficient not chasing bits of paper anymore Pros We like the fact that they are improving the system with constant new features. They appear to be very aware of what the competition is doing and are ensuring the platform has all the latest features. Cons We would like to host the system ourselves and that now appears to be an option we can pursue. Review Source ZP Zoe P. Buyer Media Production Used the software for: 1-2 years ### "Very happy - good product and very good client support" August 16, 2019 5.0 Very happy with our experience so far Pros We had some challenges getting it going but it wasnt the systems fault - it was us - our senior management could not decide on some basic practice points which delayed us a bit but once we got going we were v happy with it. Great reports - easy to integrate - simple to import and export - easy to use. Cons Nothing yet - whenever we have a suggestion for an improvement they get it implemented. Review Source VR Verified Reviewer Buying manager Machinery Used the software for: 6-12 months ### "Reliable and easy to use - the users like it and managers love the reports" March 18, 2019 5.0 We had a good experience and are still having a good one. Pros It has the wow factor when you first start to use it you realize you should have had it years ago. It really made us realize how behind the times we were. We love the fact all our users see the same information and the requestors can see whats in stock before ordering replacements. Cons we wanted to export reports in XML format but that wasn't possible - we realize its a bit of an unusual request so its not really the systems fault - they Eyvo team, are working on that aspect now. Review Source MD Melissa D. Procurement Specialist Computer Networking Used the software for: 2+ years ### "I have had nothing but a positive experience." August 3, 2017 4.0 record keeping and tracking of all RFQs, Orders and Support Contracts. Pros This system is very user friendly, quick and easy to follow. I like that I can send Orders to multiple approvers at one time. Cons I would prefer that it doesn't time you out. The cost is a bit high, but I guess you get what you pay for. Review Source KF Krista F. Sales Coordinator Hospitality Used the software for: 2+ years ### "Review" October 18, 2020 5.0 Good Pros Ease of use. The software is user-friendly. Cons It is a bit hard to find cost centers at first Review Source DK David K. Snr Manager Finance Operations & Procurement Used the software for: ### "A decentralised procurement business user 'self-serve' application at Unum Ltd" October 3, 2014 4.0 Product modular approach provides great flexibility to us at affordable cost. We have tried to contain customisations due to complexities of small changes causing knock-on issues elsewhere. Our business users (internal customers) number 300+ and they populate Purchase order templates easily & successfully with little error given they are not Procurement people; we do not use Requistion stage on tool. Internal customer feedback extremely positive on ease of use & content / structure, which is managed by our small strategic Procurement team. We have applied 'punchout' facility with 1st Tier computer manufacturer as supplier......very effective & used in case study. Customer support from Mikrofax has been 1st Class with a quick turnaround of any issues. Pros: Good simple system that does a clean job, user experience is good, great customer service, easy to implement & Mikrofax support to implement was effective, overall attractive total cost of ownership. Cons: Not many......mainly ability to alter orders part way through once part-received stage passed. Ability to apply financial adjustments to invoice matching / posting stage against orders.....credits particularly. Reporting tool could be updated to be less demanding on manual manipulation. Overall, we would certainly recommend the eBuyerAssist tool for overall performance & functionality at a very attractive total cost of ownership. Review Source Alan S. Procurement Mgr Used the software for: ### "Comprehensive excellent modular product" August 3, 2015 5.0 We found Mikrofax via Capterra and we also looked at some of the other solutions featured here but none had the feature depth we were looking for ; we did not want to be forced to get a new in 2 years - We were really impressed with the pre-sales process and demos ; Our CEO made the final decision and our eventual deployment was smooth and fast - we had our first orders out of the system on the first date of going live - 6 months in we have had no problems and have expanded the system by purchasing additional users and modules ; The system is robust, reliable and fast - we couldn't be happier. Review Source JH Jessica H. Procurement Specialist Used the software for: 1-2 years ### "Easy to use, eliminated a lot of disjointed spreadsheets, made procurement process smoother" August 3, 2017 5.0 Pros \-Automatically generated approval emails make my life so much easier. -Being able to organize supplier contracts by end date Cons \-I wish there was a way we could pay less for certain users that are only cost center approvers. -I wish there was a way to hide Closed & Cancelled orders Review Source Ilyse W. Founder and CEO Food & Beverages Used the software for: 1-2 years ### "null" April 4, 2016 5.0 Review Source HD Harun D. IT Manager Hospitality Used the software for: 6-12 months ### "Ebuyer" October 18, 2020 5.0 Pros The provided solution is user friendly and fast. Cons Ebuyer is kind of costly from my point of view Review Source Response from Eyvo October 21, 2020 Thank you for the great review ! JD John D. Purchasing Manager Used the software for: ### "eBuyerAssist Procurement Software" September 26, 2014 4.0 Our firm has been working with Mikrofax and their eProcurement software since 2004. In January 2013, we upgraded to eBuyerAssist, which the Purchasing Department has been extremely pleased with. The transfer of our data from the old system to the new was a challenge, but the Mikrofax team worked dilligently to ensure the transition went smoothly. The current solution is easy to navigate and utilize, while robust enough to provide all required functionality, such as creating requests, orders, RFQ's, matching invoices, receiving goods, and reporting. The Mikrofax support team has always quick to respond and correct any issues, which have been minimal, and are are always open to suggestions that could enhance their product. Overall, the solution has been an asset to the Purchasing Department in managing our day to day responsibilities, and we are hoping to eventually expand it's use to many of our global offices. Review Source CD Chris D. IT & Contracts Manager Used the software for: ### "Wouldn't hesitate in recommending this solution to any other organisation." December 11, 2014 5.0 Before we had the Mikrofax System, procurement was done at a local level using spread sheets and paper sign off forms with no central view of purchasing requests across our IT department, which accounted for 95% of our organization 3rd party spend. We were keen to find cost a effective and easy to use solution which would enable us to have a consolidated view of procurement activity against which we could make strategic decisions on procurement and sourcing whilst cutting out the unnecessary paper work. After solicitation of a number of procurement system vendors we selected Mikrofax eBuyerAssist as the most economically advantageous system which met our needs. We have been very impressed with system and the support from Mikrofax both from a implementation point of view and going support. I wouldn't hesitate in recommending this solution to any other organization. Review Source JM Jasna M. Spa & Wellness Manager Hospitality Used the software for: 2+ years ### "Very helpful purchasing tool" October 22, 2020 5.0 Great application, very user friendly, saves time for the overall purchasing process and helps us in managing costs spending so that we are always in compliance with our allotted budget. Pros The software is so easy to use and ensures time saving for the total order process. Cons I found no features to dislike, the platform is very helpful and easy to use. Review Source Response from Eyvo October 23, 2020 Thanks for the review ! SL Sophie L. Admin Used the software for: Less than 6 months ### "Modular and fits our needs" June 1, 2017 5.0 Pros What we liked was that we only had to purchase the parts of the solution we needed and we didn't have to buy the parts we didn't. That allowed us to hit our budget which was quite low. Cons The system starts to get complex when you add the additional modules and also starts to affect a lot of different departments in different way - this can be a good thing if you are a large company but not so good if you are a much smaller firm - but the system certainly does what we needed Review Source JD Jan D. Lead Procurement Manager Used the software for: ### "Highly functional product well supported for Enterprise level requirements" August 27, 2015 5.0 Our team liked the depth of the eBuyersAssist package - we only really wanted to do requests and orders approvals and have budget control - but we found many other features we could use like the asset management and the invoice matching ability. We have rolled the system out to an initial 50 users but we have another 350 that could use it. So far we are very happy and its already made a tangible difference to our operations. We have had two suppliers contact us asking about it as they say the new format PO's they were getting with the automated acknowledgment URLS - they wanted to use it for their own operations and also wanted to recommend it to their other clients - it really has been a great experience - Its a bit like a mini-SAP but a lot easier to use. 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