# Page 3 | eBuyerAssist Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eBuyerAssist Platform the right RFP solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/30088/eBuyerAssist/reviews --- eBuyerAssist Platform 4.9 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of eBuyerAssist Platform ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Derek P. Consultant CFO Used the software for: ### "Excellent product and price/performance" September 28, 2014 5.0 We were asked to give our review of our use of the Mikrofax eProcurement product. Before opting for this solution, we did an extensive market survey and contacted several of their competitors. Our analysis team found Mikrofax to be the most competitive in terms of price vs functionality. Since we have been using the product over the past 18 months - we have absolute metrics that show the cost of our order raising has been reduced by about 40% in terms of time saved and the timely management information provided to the accounts department has been invaluable - plus our vendors seem to love it as well as they can interact with us via the vendor portal. Our buyers love the punchout facility. Review Source TA Tony A. Buyer Apparel & Fashion Used the software for: 6-12 months ### "Great for approvals and quick requisitions" March 26, 2019 5.0 Pros I mainly use ot for raising requests, doing approvals and monitoring staff expenses - seem solid Cons Seems easy to use and I have had no issues with it Review Source CD Craig D. DIrector Used the software for: ### "Great product with easy integration of Quickbooks" September 22, 2015 5.0 We needed something that would integrate to Quick Books - and within 5 minutes of being activated we had successfully synch'd our suppliers, nominal ledger codes etc - we were up and running so much faster due to that. We tried 2 other companies that are listed on this capterra site and none of them could do what the Mikrofax people did. We were very impressed and the system itself is easy to use - we took the training which helped and I would recommend that to familiarize yourself with the different modules - what we really loved is whenever we had a question on how to do something they came back to us within 30 mins with the solution. Review Source SC Steve C. Finance director Used the software for: ### "Easy to use and highly effective" September 19, 2015 5.0 This product has only been in use for a few weeks but we hit the ground running and have already issued hundreds of orders. Our account clerk is so happy now - its saves him many man hours dealing with different spreadsheets as now everything is in one place. The supplier portal option is the main reason we got the system but we have seen so many spin off benefits we were not expecting - on boarding of new vendors is now fully automated. The team at Mikrofax were very hands-on and responded to all of our early questions in literally minutes - I have never seen such a high level of customer service before. Great product, great company. Review Source SS Subramanian S. Asst. Manager - Supply Chain Used the software for: ### "Buyer's delight" January 29, 2015 4.0 eBuyerAssist as the name suggests truly assists buyers to manage and control their procurement process. The system provides a simple yet powerful process that controls the procurement activities through the requisitioning, enquiry and ordering stages. Being web enabled and equipped with the ability of email notifications, the workflow and approval process is very smooth and quick. We rate this system as one of the best procurement software in the market and recommend it for the superb value, functionality, excellent service levels and our satisfaction. Review Source MW Mogens W. CEO Used the software for: ### "Mikrofax's Online Procurement" September 28, 2014 5.0 We have been using Mikrofax's OnLine procurement solution for 2 years and we have been delighted with its function and fit for our business. We were up and running within 10 days from the install date and we found Mikrofax personnel to be knowledgeable and helpful. We raise all our orders through the system and the system hasn't missed a beat ' furthermore their customer service is virtually instant and is outstanding. I would have no hesitation in recommending their product or service. Review Source ZL Zin L. Used the software for: ### "Logical system - easy to use" September 24, 2015 5.0 After the training we found it very easy to use - fit perfectly with our workflow and we didn't have to change anything. We really liked the fact that they could open their back end database for us to run our own reports and integrate it into our finance system. We currently only have the basic req-to-check modules but we are now looking at asset management and the full invoice approvals suite. We would recommend both this system and Mikrofax as a company. Review Source SK Steve K. Buyer Used the software for: ### "Seems quite easy to use and does the job" September 28, 2015 5.0 This system was installed a few months ago - its manages our orders effectively and is easy to use - its has some very useful reports and we don't rely on excel spreadsheet anymore which is great. The training is important - that got us going very fast but even without that i think we would have picked it up quick enough. It has some very powerful features like multi-level approvals across different legal entities and in different currencies. Review Source MS Max S. Director Used the software for: ### "Efficient and simple to use " August 28, 2015 5.0 We got this to gather raw requisition data from our engineers the field - it used to be done by emails and our purchasing lady was overwhelmed with inbound information. Now its all done for her by the requestors themselves who also much prefer this method. Order are all auto-approved by the head of department so its really seamless and has improved our efficiency and throughput - very happy and yes I would recommend it. Review Source TW Tracy W. Used the software for: ### "Highly functional solution easy to use, meets our needs and has AWESOME support" February 6, 2017 5.0 We have had the system for a year now and we just renewed our annual licence. We have been very happy with both the product and the performance of Mikrofax sales and support. They have always been there with answers in literally minutes for any question we might have. The system is highly functional and has increased our productivity rate and reduced errors in our process's' - We would highly recommend it. Review Source AD Alex D. Used the software for: ### "Best functionality for the price" February 24, 2017 5.0 Rolling out across our entire hotel brand worldwide after an exhausting research effort - so happy we found Mikrofax and the eBA system. Functionally rich system, best price performance ratios that we found and also it can be customized to out specs and will integrate into all our 3rd party apps. Pros Price performance ratio - simple to learn and operate - easy to integrate Review Source DE Diane E. Used the software for: ### "Reliable and strong product" February 24, 2017 5.0 We have been running it for 2 years and we were happy to write a review per the Mikrofax's teams request. We have had no issues or problems - the system hasn't missed a beat since it was installed and has made our process's far more efficient. We have slowly expanded its use over time and we would recommend it. Pros Reliable, simple and cost effective Review Source ED Esther D. Senior Procurement Consultant Used the software for: ### "Unum's review of Mikrofax" September 18, 2014 4.0 Mikrofax meets all of our PO and MI needs whilst still retaining it's user friendliness. Mikrofax strength is it's customer support. Despite being provided from the States, all our queries get resolved more or less straight away, with the utmost transparency, be it small questions or more complex questions regarding system moficiations. Review Source MW Michael W. Finance Manager Used the software for: ### "Mikrofax procurement " September 22, 2014 4.0 Product is highly scalable and intuitively easy to use with limited induction training required for any new user. After sales back up and support is provided with minimal fuss and bother with almost zero downtime or lost productivity. After nearly 16 years of use, time speaks louder than words on Mikrofax, its people and its product. Review Source PK Paul K. Used the software for: ### "Users and managers are very happy" September 26, 2016 5.0 T went to market to source a new purchasing system and sat through a lot of demos and the Mikrofax system stood as being the one with the most features for the money - so I recommended that and the users seem very happy wth it - it's proven to be 100% reliable and the team at Mikrofax are competent and highly responsive. Review Source PM Peter M. Used the software for: ### "Very fast system and seems to have all the required features of a larger ERP system" February 27, 2017 5.0 We were looking at all the other systems here - none of them had the features vs price ratio better than the eBuyerAssist system. We spent 6 months surveying systems before we decided on this one - and we are very happy - would highly recommend. Review Source PM Peter M. Used the software for: ### "Functions well - no problems- amazing support" February 25, 2017 5.0 Their customer service is the best I have ever experienced - the sales process was seemless - they gave us a 30 day paid trial and we went straight to live running. Our CEO loves it and so does our CFO. It made me look like a rockstar Review Source TW Tammy W. Used the software for: ### "Perfect procurement system for us" September 27, 2016 5.0 We were looking for a small system that could possible expand out through the business. We found the Mikrofax eBA system to be easy to use and expandable with many features some of which we don't use but we liked the future proofness Review Source KG Karen G. Used the software for: ### "Highly efficient system" September 26, 2016 5.0 easy deployment - painless training - we wet live within 10 days and have since upgraded it to include 2 additonal modules and another 100 users - we really love it Review Source SC Sarah C. Senior Vice President Used the software for: ### "Great product and great customer service" October 3, 2014 5.0 Over the years we found Mikrofax to be fair, prompt and always offer great customer service. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.