SERVTRAC

4.5 / 5 10 reviews

Who Uses This Software?

SERVTRAC is suited for companies who sell and service equipment and have a mobile workforce that requires real-time access to schedules, equipment history, inventory, customer SLAs and pricing.


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AMTECH Computer Services
  • www.amtechcs.com
  • Founded 1989
  • United States

About SERVTRAC

SERVTRAC manages field service processes for commercial equipment manufacturers, distributors and independent service contractors, including call center administration, technician scheduling and dispatch, order processing, inventory control, warranty/contract management andback-office systems integration. SERVTRAC will help improve response times, service parts availability, mean-time between failure ratios, and first call completion ratios.


SERVTRAC Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

SERVTRAC Reviews

SERVTRAC is designed for our business

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold.

Cons: N/A

Overall: We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years.

Recommendations to other buyers: When looking for mobile software for your equipment sales and service business, make sure to deal with a provider that has been in the service software business for a significant amount of time. Software providers come and go, but AMTECH has stayed the distance and keeps pace with technology to better serve their customers.

Servtrac Review - Bach Bros. Hobart

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Concise and accurate. Keeps our inventories correct.

Cons: Several areas where "operator error" can rear its ugly head if the user is not well trained...wish there was a more "error proof" way of preventing the technician from going over the customers set NTE dollar amount.

Overall: Servtrac has been a tremendous tool for Bach Bros is helping us streamline our Dispatch and technician workload. The value to us in shortening the lag time between job completion and invoicing alone has made this a worthwhile investment for us.

Servtrac review-FW

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Improved invoice time. Techs are not calling in near as much. Parts ordering improved and inventory better controlled.

Overall: After making the decision to go with Servtrac I was surprised how quickly and smoothly we transitioned to the product. Service dispatch and the techs proceeded with very few "hiccups". Biggest impact is how much quicker our invoicing is going out to the customers which helps cash flow. The techs have so much more service history at their finger tips without having to call into the office and getting someone else involved. I've had comments from several customers recognizing that we are investing in technology to help improve service.

Recommendations to other buyers: It's a very important part of our business. Would highly recommend this product.

Integration of ServTrac Software thru Mobile Devices

Jul 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team.

Cons: Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system.

Overall: ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing.

Recommendations to other buyers: I cannot imagine running my business without ServTrac Mobile. With ServTrac Mobile, we are able to spend more quality time on the phone with customers rather than with technicians. We no longer have to deal with non legible paper service tickets. Accurate parts and labor pricing is a direct benefit. Inventory management and control systems have helped us to achieve greater first call completion levels. In the very competitive environment in which we operate, ServTrac Mobile is not an option but rather a necessity as an aid in fueling the growth and success of our business.

Grand Island Hobart

Jul 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a complete package with great support.

Cons: It spoils you until you are in a location with spotty wireless access. As always, we want it to do a few more things yet.

Overall: Going mobile with this software makes every aspect of service easier and more efficient. From scheduling, dispatching, enormous information availability of customer, equipment, and service history, along with parts availability, has reduced calls from technicians. Processing accuracy is greatly improved due to elimination of hand written paperwork along with faster invoicing time from completion. It is very versatile for a variety of applications. It is an exception to the norm now to use paper tickets.

Recommendations to other buyers: It is a significant investment but it's a tool I would not want to be without. There are many soft benefits that help offset the return on investment concerns. Reduction of incomplete calls, improved first call completions, significant reduction in paper handling, and better customer satisfaction. It does force a technician to follow correct procedures and change some disciplines for the better. It is designed to be user friendly even for those who are not good with computers. It is worth the time, effort, and investment. I also highly recommend the touch screen hardware version.

Mobile Service Application

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of training and ability to work offline

Cons: The software does what it is supposed to do so it is hard to fault anything there. Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.

Overall: After reviewing other mobile service platforms we decided on Servtrac. The fact that the hardware integrated well and was built for field conditions all led to our purchase.

Recommendations to other buyers: Used the train the trainer method for service roll out which allowed us to get all technicians proficient in a shorter period of time.

SERVTRAC Mobile Solution

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features.

Cons: Once everyone was trained on the software, it has been performing exactly how I hoped it would.

Overall: We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores.

Recommendations to other buyers: The training piece can be overwhelming, especially if your staff is not familiar/comfortable with technology. It took us approximately 6 weeks of training (2 sessions a week) to make sure when we went live, everyone understood the new process.

Tablet Implementation

Jun 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software keeps the technicians and the office personal linked much more efficiently. The service history is a must for our company in order to stay on top of our customers needs.

Cons: Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers. Our solution to this was to allocate more time and internal support to techs that struggled with the new technology.

Overall: Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.

Recommendations to other buyers: Users should be patient and follow each step.

Huge Improvement to Operation

Jun 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Greatly improved turn around time on invoicing,Ease of use, technician access to equipment service history, increased productivity, great support team, reduced phone calls from techs.

Cons: Doesn't integrate with my current GPS system

Overall: I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians. I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.... as well as savings. Overall I feel it is helping us to be a better company and to provide better service to the customer.

Recommendations to other buyers: Recommend SERVTRAC for streamlining operation.

Service Management Software Improves Business Efficiency and Service Delivery.

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field.

Cons: No unsatisfactory issues to report.

Overall: SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent.

Recommendations to other buyers: Fully deploy the complete SERVTRAC software package. All the modules are fully integrated. Implementing limited parts of the package diminishes the benefits of the total solution.