AdvanTec Information Systems

E-Track



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • AdvanTec Information Systems
  • www.advantecis.com
  • Founded 1998
  • United States

About E-Track

Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization.


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E-Track Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

E-Track Reviews

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