AdvanTec Information Systems

E-Track



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • AdvanTec Information Systems
  • www.advantecis.com
  • Founded 1998
  • United States

About E-Track

Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization.


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E-Track Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

E-Track Reviews


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