The Medi Group

eSilentPARTNER


3.5 / 5
3 reviews

Who Uses This Software?

Full service advertising agencies, digital agencies, in-house agencies, Public Relations firms, and consulting firms.


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • The Medi Group
  • www.esilentpartner.com/
  • Founded 1988
  • United States

About eSilentPARTNER

esilentpartner is professional services automation software for advertising agencies, in-house teams and other project-driven firms. The system optimizes financial performance and success by seamlessly uniting projects, people and finances into ONE easy-to-use application across the enterprise.


28958

eSilentPARTNER Features

  • Campaign Management
  • Collaboration
  • Document Management
  • File Sharing
  • Project Management
  • Task Management
  • Time Tracking
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

eSilentPARTNER Reviews Recently Reviewed!


Capterra loader

eSilentPartner for Agencies

Aug 22, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We graduated to an enterprise software so we could tie in all of our time tracking, HR, and project management together into one system. This does that.

Cons: Although this ties everything together, the UI/UX is not good, it is bulky, you have to go through a bunch of screens just to get to one place. No mobile app, there has to be a better solution, but We're a year into the adoption and although it isn't great I think people generally know how to work around it now.

Overall: So-So. Probably could be betterm but I don't use it as heavily as others in the agency.

Vendor Response

by The Medi Group on August 23, 2018

Thanks for reviewing us again Louis. Our account manager and developer are actually at your facility today so please grab them and suggest your improvement ideas. We definitely have the mobile app on our priority list and UI/UX improvement are coming in 4.0. Plus, more CRM for new business improvements as well. Thanks for being a loyal user and we look forward to continuing our relationship with Altitude.

Capterra loader

Really robust tool but not a great user experience

Jan 10, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It holds a lot of data and allows our team to track time, projects, costs, and personal very well and enables us to forecast into the future what will be needed and where efficiencies may lie.

Cons: The user experience and interface are poor. There is no mobile app and the mobile version of the software is less than ideal.

Overall: Able to use a much more data-driven production schedule, planner, time tracker, and resource planner.

Vendor Response

by The Medi Group on January 11, 2018

Thank you for the review Louis. We value your feedback. This year, we are focusing on refining the user experience across devices and hope to engage Altitude Marketing in the process. As always, you can submit enhancement ideas through our customer support portal or email your account director.

After almost 10 years with this product..........

Sep 26, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's focused! I am not slugging through a bunch of 'features' that have no relevance to my industry. They understand the 'service' sector and what we struggle with

Cons: Really, I have no complaints. I have used this product for almost 10 years and I have witnessed its evolution. Quite impressive!

Recommendations to other buyers: Many times I see people struggle with forcing a software product to do things their way. Let go, let the software guide you.