# e·silentpartner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is e·silentpartner the right Advertising Agency solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/30549/eSilentPARTNER/reviews --- e·silentpartner 4.4 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of e·silentpartner Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews PR Patrizia R Finance ManagerPharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “easy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software.“ February 7, 2022 TD Tammy D VP, FinanceMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “I've received complaints from internal resources that they don't like the interface and they find the project management tool lacking.eSP has some quirks but the support team is quick to look into it and provide solutions.“ October 23, 2023 LQ Luis Q Finance DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Ease of day to day operations due to a trustworthy technical support.“ October 23, 2023 AH Alex H Director, Client Operations Marketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “It looked outdated and was a little clunky.“ May 11, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gwen S. Chief Operating Officer & Partner Marketing and Advertising Used the software for: 1-2 years ### "Good but not quite good enough for us" May 6, 2021 4.0 People were great. Loved the product (back end). Report writing was tricky but their team was always there to help. This may have been updated recently Pros The software was excellent. Did everything we need it to from a task management, collaboration and traffic planning (and a ton more that we didnt use for billing and budgeting). Cons Our team felt the UI was dated. We switched off for that reason but that was 2 years ago, so we would definetly take a look again. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/) Reason for choosing e·silentpartner We actually selected Mavenlink and hated it so we made the switch (and lost some money) to eSilent Partner Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We needed integrated time tracking and more robust task management and resource planning / traffic. Review Source SL Sean L. Controller Marketing and Advertising Used the software for: 1-2 years ### "Sean's eSP review" October 23, 2023 4.0 I enjoy using eSP a lot, and I would certainly keep using it for our business.There are several fixes I would recommend (see "Cons" section), but this is because I believe that eSP could be even-more user friendly. Pros eSilentPartner is overall a great platform to use, and I use it daily with my team.It is especially useful for the industry in which Moveo operates (advertising). eSP has many great features, and overall, it is an extremely thorough and helpful tool. Cons Regarding this, I only have a few notes:1 - Abbreviated menu item names:--> There are some menu items that are abbreviated, or which have unclear names (i.e., Setup --> Cat / Group; Jobs --> Group --> Approve Draft Inv's; AP --> Computer Checks, etc.)--> This aspect of eSP can make using the platform confusing-- especially for some of our contractors, who do not have English as their first language.--> This aspect also makes the platform feel like an unfinished product. Having a more-standardized way of naming eSP's menu items (i.e., no abbreviations, and/or clearer descriptions) would help the platform feel more cohesive.2 - Difficult learning curve:--> eSP has an inviting, user-friendly interface, but the full functionality of the platform is sometimes unclear. eSP has many useful functions, but there is a rather steep learning curve for this platform.--> This is somewhat related to my note #1: I do believe that standardizing the naming conventions of all menu items would help make the learning curve less steep.3 - Inaccessible financial statements for previous years:--> We are unable to access financial statements from years prior to "last year".--> For example, if I want to generate Moveo's profit & loss statement, I am only able to select: 1 - "last year", 2 - "this year", and 3 - "next year". Please expand this functionality. We need to access financial statements for all years, regardless of time period. This is my biggest need. Review Source MN Mike N. CMO Marketing and Advertising Used the software for: 2+ years ### "Does not keep the promise" August 25, 2021 1.0 A lot of promises. Terrible onboarding/training. That's about it. Pros Initially we were sold on the idea that this was going to be the one software that did everything well, accounting and timekeeping, project management and team comms. Spoiler alert, it does not. Cons After being made a lot of promised about things the software could do or would do on near-term future releases we realized this software is a dud. The accounting integration was so painful that honestly the only reason we still have ESP is because I don't think we could put our accounting team through another migration. So we basically se it for timesheets and billing and we have replaced all other functionality with far superior tools like Microsoft Teams for team collaboration and Asana for project management. Reason for choosing e·silentpartner Poor judgement. Review Source AK Angel K. CFO Marketing and Advertising Used the software for: 2+ years ### "Powerful and easy to use" October 23, 2023 5.0 I love this software! Easy to use, fantastic customer service, not a lot of updates. That may sound silly but if you have ever used a software that update every month or even more frequently it's a pain. You start to feel like all you do is update, update, update which caused lots of down time and frustration. Pros It's all in one place. Production/creative jobs - from estimate and advanced billings to step by step production assignments that can auto adjust when a client messes with a deadline and deliverables to final billings, Media advertising Jobs - from planning and invoicing, thru push of a button placement buying, to reconciliation (with or without third party integration), all with tools that automatically recalculate when placements or timing changes. Use the full breath of the software to have one click insight on any job at any moment. Even financial wellness of individual jobs, clients or campaigns. On the financial side it's extremely easy to implement and use, it integrates with banks and credit card payments seamlessly, delivers clear and concise financial statements, has tons of standard report at a click of a button - can download to excel if you want - has an easy to read dashboard that provides up to the minute financial data in one place for comprehensive look at the companies financial standing. Cons I would like an easy way to look at past years beyond 1. Love that I can see and compare this year with last but would like to expand on that so I can get the last 5 years just as easy as last year. Review Source RW Rosanne W. Associate Director, Projects & Traffic Marketing and Advertising Used the software for: 6-12 months ### "Rosanne Woodley c/o Healthwise Creative" October 23, 2023 5.0 \[sensitive content hidden\] & the team that I've met - ARE AMAZING! Pros Estimating, PO's, Job Charges, Tracking hours to date, Schedules! Cons I understand that Clients want different things & you are meeting their requests. This is amazing customer service.Therefore, there are too many ways to do the same thing. This is confusing to new adoptees. Review Source BR Bryan R. Finance Director Public Relations and Communications Used the software for: 2+ years ### "sp 2023" October 20, 2023 5.0 its worked well. easy to adapt to Pros the ease of preparing reports used for financial statements and tax returns are produced from these #s Cons not much to complain about for my job... maybe have 3 or 4 years of data vs two or three Review Source EE Ellen E. Agency Manager Marketing and Advertising Used the software for: 2+ years ### "Long standing partnership" February 7, 2022 4.0 Customer support has always been superb! They are always quick to offer insight and guidance, as well as taking recommendations into consideration for future enhancements/updates. We neglected to fully embrace the project management module back in 2005 when we partnered with Silent Partner, nor when department management changed, and as a result incorporated Wrike project management as a three year commitment right before Silent Partner rolled out their new and improved project management modules. However, having been with the company for 17 years we have watched it develop into a comprehensive marketing/project management system. Pros We have used the software for so long that it is comfortable yet constantly improving. Cons The original integration date was rushed by our team and had to be postponed so that we could be fully ready to use Silent Partner. If we were starting over I would highly recommend training sessions with Silent Partner support, or intensive training to an administrator that could in turn train staff to utilize Silent Partner to its full capacity. Reason for choosing e·silentpartner The former accountant made the selection. Review Source TD Tammy D. VP, Finance Marketing and Advertising Used the software for: 2+ years ### "eSilentPartner" October 23, 2023 4.0 My overall experience with eSP has been positive. Pros The ability to write SQL reports in order to get the information that is required to provide insightful analysis.The customer service/support is outstanding! Cons I've received complaints from internal resources that they don't like the interface and they find the project management tool lacking.eSP has some quirks but the support team is quick to look into it and provide solutions.Training manuals are not fluid. Review Source PC Paul C. President Marketing and Advertising Used the software for: 2+ years ### "Reliable software perfect for our agency" February 7, 2022 4.0 eSilentPARTNER has been an effective tool for us. It is head and shoulders above our previous agency accounting/management software. Pros We have been using eSilentPARTNER for over 12 years. It's clear that the developers understand the nuances of our business and have incorporated that into the platform. The support team is responsive, professional and fully versed in the application. We use eSilentPARTNER primarily for accounting and project management purposes and we have never been unhappy with the software. Cons Although the software is intuitive and easy to use, there is some inconsistency in functionality between the different modules. This however has not been problematic. Reason for choosing e·silentpartner Better fit for our needs Review Source PQ Patrice Q. CFO Design Used the software for: 2+ years ### "eSilent Partner: a friend to manage the business" February 7, 2022 5.0 sSilent Partner has been great so far to help us managing the business, developping an ad hoc cash report preventing us wasting a lot of time reconciling data. Pros eSilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly. Cons I would like more features to keep integrating within the same software: more flexible expense report and project management Reason for choosing e·silentpartner I didn't consider changing as the service answers mostly of our current needs. Review Source RR Ricardo R. Jefe de TI Publishing Used the software for: 2+ years ### "15años con eSilent Partner" October 19, 2023 5.0 En mas de 15 años de uso del sistema nos hemos contrato con un partner que mas alla que un sistema es un companñero para resolver todos los problemas Pros la integración y el servicio al cliente, ademas de la facilidad de realizar las tareas Cons un app amigable para las areas creativas (que no gustan nada complicado) Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) por la integración Review Source LC Laurine C. Operations Administrator Marketing and Advertising Used the software for: 2+ years ### "eSilentPartner and Magnum" February 8, 2022 5.0 We have been using eSP for over 11 years. Our company has grown 5x since then in business ; eSP has given us Job reports, A/R, A/P, G/L close, plus the knowledge of technical help. They are constantly releasing new versions to improve with the times. Pros The Accrued Media report- this report allows me to know what media vendor invoices I am missing Cons Media - the ability to import excel media plans; and even though I understand I wish there was a media vendor report I can run by media client. Review Source FS Frank S. Finance Director Marketing and Advertising Used the software for: 2+ years ### "Review" October 19, 2023 4.0 Pros The service and the ability to modify the system at times to meet current needs. Cons the timeline feature if it could be more user friendly. Reason for choosing e·silentpartner used it in the past Review Source EH Ed H. CFO Accounting Used the software for: 2+ years ### "Silent Partner 20 years later" February 9, 2022 5.0 After roughly 20 years of using Silent Partner, I can honestly say I'm very happy with how easy it is to use. Closing the month/year is reasonably painless and the support team is very helpful and quick to help with any problems. Pros Very easy to do everything from writing checks to printing reports. Enough options on all aspects of Silent Partner to fit all types of companies and their needs Cons sometimes the updates will force you to do things you are used to in a different way. that being said, once you get used to the updates, you see they are usually for the better. Reason for choosing e·silentpartner I didn't select Silent Partner. It was being used at the agency when I was hired. Review Source PR Patrizia R. Finance Manager Pharmaceuticals Used the software for: 2+ years ### "great service with \[SENSITIVE CONTENT\]. So efficient!!!" February 7, 2022 5.0 great experience so far Pros easy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software. Cons we like contacting directly our contacts ie. \[SENSITIVE CONTENT\] versus going through eforum. Review Source PB Patty B. Senior Accountant Marketing and Advertising Used the software for: 2+ years ### "eSilentPartner review" October 23, 2023 5.0 Pros Software is easy to use and it is layout nicely. Cons Some of the reporting features could be enhanced. Review Source TC Tom C. controller Marketing and Advertising Used the software for: 2+ years ### "eSilentPARTNER Review" February 7, 2022 4.0 Good experience so far! \[SENSITIVE CONTENT\] is great. Pros I think that the job jacket is pretty good. I like being able to upload documents/view invoices and job charges all in one spot. Cons I'd like to be able to view more than just "last year" "this year" and "next year" Review Source LR Lynette R. Accountant Media Production Used the software for: 2+ years ### "eSilentPartner Recommendation" February 8, 2022 5.0 With regards to our Production the software allows for an easier transition to a Digital approach with storage as well. Pros The ease with which each function can be carried out Cons There isn't anything about the software I do not like. If I cannot access what is needed \[SENSITIVE CONTENT\] and the team from SP is more than willing to accommodate us and assist with solutions. Review Source BS Beth S. Associate Media Coordinator Marketing and Advertising Used the software for: 2+ years ### "Ease of ESP" February 7, 2022 5.0 I primarily work with the billing and invoicing, which is very easy for me since I have been using ESP for quite a few years now. Pros It is easy to use and understand when you get used to using it. Cons Only cons are when I make an error by mistake. Review Source JC Jennifer C. Business Manager Marketing and Advertising Used the software for: 2+ years ### "Long Time eSilentPartner User" February 7, 2022 5.0 Good. Pros Overall the software is very user friendly, and the team has always been able to accommodate most special requests/ updates that we have asked for. Cons I wish there were more in depth options for standard reporting. Review Source LQ Luis Q. Finance Director Marketing and Advertising Used the software for: 1-2 years ### "eSP experience in a nutshell" October 23, 2023 5.0 Excellent support to address questions. The response time is fantastic. Not even a day. System easy to learn as user of financial information, intuitive and with an structure easy to work with. Pros Managing CampaignsTime TrackingBasic Financial reports Cons Lack of user customized reports for finance and a solid tool for managing accounts receivablesText based reports rather than graphsLack of dynamic graphs Review Source VC Valecia C. Accounting Assistant Marketing and Advertising Used the software for: 2+ years ### "Silent Partner" February 8, 2022 4.0 As of yet, my experience has been a good one, whenever I need help, I do ticket in the forum and \[SENSITIVE CONTENT\] is always quick to answer me. She is amazing to work with! Pros I like the capabilities it has to support our agency Cons There is a lot that I don't know as far as what Silent Partner has to offer Review Source AH Alex H. Director, Client Operations Marketing and Advertising Used the software for: 1-2 years ### "Robust feature set" May 11, 2021 4.0 Pros There’s a lot you can do in eSilentPartner in terms of resource planning and reporting. Certainly helps manage a team and their assignments. Cons It looked outdated and was a little clunky. It had a lot of capabilities but the team didn’t like it because of how old it looked. Review Source DF Drew F. VP, Creative and Web Marketing and Advertising Used the software for: 2+ years ### "Does so many things, few of them executed perfectly" May 11, 2021 3.0 It was fine. It did the job for when we used it, but it didn't tick enough of the boxes to be truly great. Pros The feature set is terrific. The ability to assign and manage tasks and the project setup is wonderful. Cons The UX is not good, and there lacks any kind of true mobile solution. Review Source WT Wanda T. Billing Payroll Associate Accounting Used the software for: 2+ years ### "Would recommend Silent Partner" February 7, 2022 5.0 Its been okay Pros Easy to navigate, havent really had an issues. Cons Again, everything about silent partner has been easy. Review Source Similar Products Featured