CXT Software

X Dispatch


4.5 / 5
13 reviews

Who Uses This Software?

We are dedicated to providing courier, messenger, express carrier, distribution and logistics companies with the tools necessary to compete and grow in an ever-evolving marketplace.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $359.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CXT Software
  • www.cxtsoftware.com
  • Founded 1999
  • United States

About X Dispatch

Built from the ground up by courier industry veterans, CXT Software's X Dispatch suite combines the latest technology with three decades of experience in the expedited delivery industry to bring you the most comprehensive, user-friendly, and powerful software solution for your business needs.


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X Dispatch Features

  • Barcode Support
  • Billing & Invoicing
  • Compensation Management
  • Customer Database
  • Dispatch Management
  • Job Assignment Management
  • Label Printing
  • Order Entry
  • Routing
  • Scheduling

X Dispatch Reviews Recently Reviewed!


Overall a great software and value for Logistics / Final Mile Delivery companies.

Mar 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Final Mile Delivery company customers all seems to do things differently and our business revolves around providing that flexible and varying service. X Dispatch from CXT Software provides that flexibility. There are often multiple ways to do one task and each is there for a specific reason. The con to that is some may perceive the flexibility as a negative if their business model is simple, but most will eventually learn as they grow that the flexibility is not just a positive, but actually a requirement to operate effectively and efficiently.

Cons: I wish that X Dispatch had better dashboard features to let me see and create live feeds of information that are vital to my operation. We need to be able to see exceptions that happen in real time and have a way to track and react to them, without having to look for them. I can do that manually now through a reporting feature, but I would like a better way to have that information automated for me and my customer service as a result of that exception tracked in the system. I also would like to see the handling of photos that are drivers take, the internal review process of those photos and the ultimate sending of those approved photos to our customers to be handled in a more graceful fashion. Right now it is all manual.

Overall: Overall, the software has in depth features that allow us the flexibility to handle most of our customers' needs. The mobile application is simple for the drivers to use and gives us countless features to help us get real time information to and from our drivers. I would definitely recommend the software to others.

I love XDispatch!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The #1 reason I have been with XDispatch for 20+ years is that they listen to the users and make the updates we request. Our industry is constantly changing, if our software can't adapt, we are out of business. XDispatch leads the way with integrations, allowing customers to use an API to inject orders into our system, and receive status updates back. With XDispatch we can export our sales directly to QuickBooks accounting software. The suite includes the Nextstop app that our couriers use. Nextstop allows us to communicate orders and receive status updates using 2-way data rather than relying on voice. This allows for greater efficiency in our dispatching. I request a LOT of custom queries and reports which they are happy to help me with. these are generally made available to all customers. This helps keep the software relevant as the community of XDispatch users is constantly thinking up the tools we need to succeed, which are then shared with all.

Cons: Changes I has requested get buried in the release notes for the updates, so sometimes I do not know that changes I requested have been implemented until I stumble upon them. But that seems to be less of a problem lately, the engineering team has been better at letting me know when my requests are being rolled out, and even checking to see if it is working as expected.

I am sad that CXT no longer has an annual user's conference. This was my favorite industry event of the year. Getting together with the engineers at the bar and explaining how we use the software on a daily basis, often reveals that we are using features in unexpected ways which results in the software development path being altered to adapt to the users unexpected behavior. I really miss this.

Overall: It works. No problems. I was nervous switching to the hosted solution, but it is more reliable than when I hosted on my own onsite server. The cost seems fair for what you get, a complete solution for your delivery company. XDispatch is constantly evolving, it will never be obsolete, making it an excellent investment. It is far more robust than I can explain here. I am totally satisfied, just ask any of the salesmen from other solutions that I continue to rebuff.

After 2 years with CXT

Mar 21, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CXT is very robust with many features that support our current business and with the ability to expand with our business as we grow.

Since it is cloud based, our dispatch and admin users can access it from any of our locations, we don't have to maintain servers and IT staff to support the infrastructure and we don't have to worry about updates.

CXT allows us to set up different regions for dispatch without one region being involved with the other. Less distraction this way.

CXT University is a great help in learning the software and the ability to have open conference discussions a couple of times a week to help understand the nuances of CXT.

Cons: CXT doesn't interface seamlessly with our accounting software especially since we moved to a cloud based version of QuickBooks.

Our warehousing needs are simple but CXT doesn't support that portion of the business.

I don't like that I can't call and talk to tech support when I have a problem. If I have an issue I would like to have immediate help instead of a ticket process where I may have to wait hours for a response.

Overall: CXT has allowed us to audit our customers deliveries, review customer invoicing and driver compensation better than we used to. It has allowed us to increase our overall awareness of the business. Also as a side benefit, when potential customers ask which software we use, they seem to like hearing we are using CXT. I believe they feel more comfortable that they will be dealing with a technologically advanced business which will support them well.

Cxt x-dispatch & x-route

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It has been flexible and has steadily evolved over the years to keep up with the increasing demands of our operation. This is especially true with the next stop product which has helped us and our couriers be more efficient.

Cons: On certain things the tech side seems not to see what the real day to day people are doing in the field. On occasion the logic of how things are done in actual practice take a moment to catch up. I feel this would be primarily in x-route there are a few fundamental changes i would like to see happen. Route optimization and how x-route inter acts with Next Stop. But even with that being said the software has developed exponentially over the years. And as one of the first x-route customers I can tell you that for sure.

Overall: Over all experience over the years have been very good, cxt has always worked to solve any issues we may have had. In the decade plus cxt has continually grown and improved which has made it possible for us to do the same.

CXT - Jack of many trades...

Mar 22, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: One of the best things about CXT is that once the system is configured properly, i can rest easy knowing that everything will be handled properly without much involvement from operations or IT. The UI is not kluge, and once you know how to get around the system, its pretty easy to understand.

Cons: The system is not easy to get a grasp on out of the box. The knowledge base available is written for someone who has experience in the system, does not explain how each feature corresponds with others, and generally leaves one with more questions than they started with.

CXT seems to do a lot of things, but nothing exceptionally well. We are often guided toward custom features, or custom work in order to accomplish certain customer requests. In many cases, it seems the CXT support staff leans on us as a customer to design the custom work, where it would be nice if they were able to pull from their industry knowledge, and knowledge of the system to suggest options to us.

In many support calls, it takes several back and forths to explain our customizations, or how our system is set up before we can move foward with any troubleshooting. I'm not generally impressed with the knowledge of the support staff on some of the tougher questions that are presented.

Overall: Overall, CXT is very functional. It does what we need, it just doesn't always handle things in the most logical or straight forward way. CXT is a great system for on demand orders, but seems to need a lot of work when it comes to routed work, and even some on demand/routed hybrid models. I'm not about to throw CXT to the wolves, but I wouldn't jump in front of a bullet for it either.

CXT Software - XDispatch Review

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Condensed order tracking on 1 screen for multiple locations.

Ability to close orders without opening the complete order.

Easy order entry.

Data pulls directly from XDispatch

Billing and Commissions set in the system, no need for an external source.

Cons: The only real con with this system is the time they do upgrades and updates. It's usually on a Sunday, but during a busy time on Sunday that creates issues.

Overall: CXT has enabled our business to streamline processes and made it easier to have fewer hands with greater output.

This product is powerful and easy to use.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The suite of apps are comprehensive and powerful. The online ordering is sleek and quick. Nextstop Mobile helps us efficiently track and route our drivers. Our dispatchers say it is intuitive and saves time.

Cons: I started using CXT software 15 years ago when they were a new company and there were bumps along the way. There were limitations to the dispatch software then that has long since been corrected. Sometimes when new features come out they can be buggy but are fixed soon after.

CXT - X Dispatch Software

Apr 03, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using CXT for over 5 years and have been very impressed with the organization. CXT is a leader in the industry and are constantly looking for ways to improve the technology in a market place that is in rapid change!

Cons: We would like to see the technology grow to a point where most of our work is dispatched automatously and our Team can spend more of their time with exceptions.

Long Time User

Mar 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendly

Reporting

Flexible Rate Chart capability

Interface into QuickBooks for collections management

Cons: Can be a challenge to set-up order types and rate charts for customized accounts

Customer facing capabilities - not us as a customer, but facing to our customers

X Dispatch

Mar 27, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software runs our entire business, cloud service allows us to operate anywhere.

Cons: Training - Utilize all the training available to you, the software does so much but you need to know what it can do for your business.

cxt

Mar 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software works well and allows us to take calls, bill and dispatch.

Cons: It takes a little while to train people to use it. Although part of that may be my people not the program

CXT hosted

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and set up and the fact that I can access it from anywhere.

Cons: There is no accounting system within CXT so we have to export to Quick book.

NLS Review of CXT

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Once set-up was completed the system works well .

Cons: It takes awhile to set-up and use the multiple features

Overall: The experience has improved over time and we have slowly moved almost everything over