# CXT Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CXT Software the right Courier solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/30808/X-Dispatch/reviews --- CXT Software 4.6 (45) [View alternatives](https://www.capterra.com/p/30808/X-Dispatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CXT Software Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Naman A Co-founderConsumer Goods, 11 - 50 employeesUsed the software for: I used a free trial. “The fact that it has all the last-mile, route, and on-demand courier software integrated into a single platform makes things a lot easier for the users.“ September 26, 2023 PK Piyush K Business AnalystLogistics and Supply Chain, 10,001+ employeesUsed the software for: 1-2 years. “Also, it does not provide advance security feature which might lead to the unauthorized personnel to fetch important information about consignee and shippers.“ January 26, 2024 Ashish R DeveloperInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Route optimization and real-time tracking features makes it very efficient solution which enhances customer service.“ November 7, 2023 MG Mandira G Software EngineerE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “The subscription plan is highly expensive and not very affordable, although the free plan offers the majority of the functions.“ September 25, 2023 MS Mubah S Sr. Content WriterMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial. “This application helps to improve your courier tracking and other courier services this is a very upgraded thing and very easy to use and the support team is very good.“ December 5, 2023 CS Chirag S Devops EngineerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “cost is high for the extra features and sometimes real-time gets stuck in the middle of the process.“ November 13, 2023 Gonzalo S Head of Product InnovationInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “CXT Software distinguishes itself with its advanced route optimization capabilities.“ June 30, 2023 Tim C COOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The costs to customize are often substantial. While they do have a large array of existing integrations with customers, and have the APIs to connect, the integration process is still costly at times and is slow to get set up.“ March 29, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim C. COO Logistics and Supply Chain Used the software for: 2+ years ### "CXT Software- great choice for Final mile carriers, Expedited Carriers, On Demand Couriers, and more" March 29, 2023 4.0 Overall, I do recommend CXT Software and have had a great experience using the software over the past years. Pros The best part about CXT Software is the depth of features. There is almost always a way to get the result you want out of the software, and often multiple ways. This is important because it always seems that each of our customers need things customized to them. CXT Software allows us to do that. Cons The logistics industry is constantly changing and while CXT Software has constant releases with upgrades and features, there are always things that we need or want. The costs to customize are often substantial. While they do have a large array of existing integrations with customers, and have the APIs to connect, the integration process is still costly at times and is slow to get set up. Alternatives considered [Datatrac Web](https://www.capterra.com/p/79287/Datatrac-Web/) Reason for choosing CXT Software It was simply the best available at the time. Review Source Gonzalo S. Head of Product Innovation Insurance Used the software for: 6-12 months ### "CXT Software: Streamlining Delivery Operations with Precision" June 30, 2023 4.0 For many organizations in the delivery industry, using CXT Software has been a game changer. The route optimization capabilities of the program have significantly improved delivery efficiency, resulting in cost savings and increased customer satisfaction. The functionality of real-time tracking and notifications has also been beneficial in giving transparency and keeping clients informed throughout the delivery process. Pros CXT Software distinguishes itself with its advanced route optimization capabilities. The software employs advanced algorithms to compute the most effective routes, accounting for traffic, delivery windows, and truck capacity. This function assists organizations in saving time, lowering gasoline expenses, and increasing overall delivery efficiency. The program provides real-time tracking and notifications, allowing businesses to check the progress of their deliveries and keep their consumers updated. Companies can give precise predicted arrival times and proactively handle any potential delays with live delivery status updates, increasing customer satisfaction. Cons CXT Software's user interface has room for development because it might be more intuitive and user-friendly. Simplifying navigation and improving visual design would improve the overall user experience and help new users get up to speed quickly. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/) Reason for choosing CXT Software CXT Software was chosen because of its one-of-a-kind combination of route planning and real-time tracking features. These features have assisted organizations in streamlining their delivery processes, cutting expenses, and providing excellent customer service. The software's comprehensive capabilities and user-friendly interface were additional essential factors in choosing it. Switched from [RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/) The need for a more comprehensive and effective delivery management system drove the decision to transition to CXT Software. The prior software lacked advanced route planning and real-time tracking capabilities, leading to inefficiencies and customer discontent. CXT Software provided the features and functionality required to handle these issues while improving delivery operations. Review Source MH Matt H. Business Systems Analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "CXT - Jack of many trades..." March 22, 2019 3.0 Overall, CXT is very functional. It does what we need, it just doesn't always handle things in the most logical or straight forward way. CXT is a great system for on demand orders, but seems to need a lot of work when it comes to routed work, and even some on demand/routed hybrid models. I'm not about to throw CXT to the wolves, but I wouldn't jump in front of a bullet for it either. Pros One of the best things about CXT is that once the system is configured properly, i can rest easy knowing that everything will be handled properly without much involvement from operations or IT. The UI is not kluge, and once you know how to get around the system, its pretty easy to understand. Cons The system is not easy to get a grasp on out of the box. The knowledge base available is written for someone who has experience in the system, does not explain how each feature corresponds with others, and generally leaves one with more questions than they started with. CXT seems to do a lot of things, but nothing exceptionally well. We are often guided toward custom features, or custom work in order to accomplish certain customer requests. In many cases, it seems the CXT support staff leans on us as a customer to design the custom work, where it would be nice if they were able to pull from their industry knowledge, and knowledge of the system to suggest options to us. In many support calls, it takes several back and forths to explain our customizations, or how our system is set up before we can move foward with any troubleshooting. I'm not generally impressed with the knowledge of the support staff on some of the tougher questions that are presented. Review Source CM Chris M. General Manager Translation and Localization Used the software for: 6-12 months ### "CXT is AWESOME" June 2, 2021 5.0 Pros I absolutely love the big brother tracker on the drivers apps. It is a total game changer. There have a couple of times that when I zoom in on the map I can tell me driver that they are the wrong counter inside of the airport . Being able to give my customers real time GPS location has made dispatching and follow up calls so painless it is not even funny. The billing and the pay charts are terrific once you get them set up in the beginning, it makes everyday tasks so much easier with not having to rate each individual ticket or figure the drivers pay on each order if like me the pay changes with the customer, once you set up the charts it is automatic. The RAPIDSHIP is awesome totally easy to use even a school kid could do it. I would totally recommend this software to anyone looking for next level dispatching. There is a lot of work to do in the beginning to get everything set up and running smoothly but the implementation team that I had ( \[SENSITIVE CONTENT HIDDEN\] and everyone else were truly great to work with and answered any and all questions no matter how trivial in a very timely fashion. If the didn't know the answer they had no problem saying I don't know but I can find out. And the ACTUALLY doing what they said and finding the answer and in a timely fashion. It was truly an easy experience and with out them I would still be floundering around in the stone age with my previous software. Cons The videos in the university are a bit boring to watch. Switched from [OnTime 360](https://www.capterra.com/p/97252/OnTime-360/) The added things that cxt cold do for the price Review Source Response from CXT Software June 4, 2021 Thank you so much for your review, we're thrilled that you're having a great experience with our products and services. Aaryan A. Senior Financial Analyst Financial Services Used the software for: 6-12 months ### "An upgrade to our courier service" September 23, 2023 5.0 While working in a financial services company, couries and parcels are something which we need to send to people on daily basis and after switching to this software, all our burden regarding couriers and logistics have been resolved and we are happy with this tool now as it is taking care of everything for us. Pros Its been interesting working with CXT Software for our courier related services and everything has been great so far ranging from tracking of packages to last mile delivery to proof of delivery. It comes with many excellent features that has made our courier related work much more easier. Performance metrics, multi level printing of invoices,cross docking , transportation management and many more such amazing features it comes with which makes our work much easier. Cons It would be a nice feature of this tool if we could highlight certain things on the invoices such as customer name, address and few more things. But rest everything is perfect about this software. Switched from [Onfleet](https://www.capterra.com/p/142633/Onfleet/) The main reason for our switching is the price point of view and the 2nd main reason is that CXT Software provies much better services as compared to Onfleet in low price with increased security of our couriers as it provides a compensation management plan which helps us in maintaining the courier insurence. Review Source VR Verified Reviewer Logistics Consultant Logistics and Supply Chain Used the software for: 1-2 years ### "Pricey but capable " March 29, 2023 4.0 To put it simply the software is robust, sometimes overly so, capable yes but if you just want software that gets your team on the same page or want to transition from pen and paper logistics this isn't the one for you. Pros I loved the mobile app and the web based application Cons The cloud client can be very unstable and there are 100's of little button paths to remember. I also found the dispatching to be cumbersome and very unforgiving. Whenever there was a clerical error with an order it would sometimes take over 5 mins to correct the mistake. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/) Reason for choosing CXT Software We were impressed with the dispatching and invoicing capabilities as well as the ability to link to our customers via API and EDI Review Source Andrew B. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "I love XDispatch!" March 27, 2019 5.0 It works. No problems. I was nervous switching to the hosted solution, but it is more reliable than when I hosted on my own onsite server. The cost seems fair for what you get, a complete solution for your delivery company. XDispatch is constantly evolving, it will never be obsolete, making it an excellent investment. It is far more robust than I can explain here. I am totally satisfied, just ask any of the salesmen from other solutions that I continue to rebuff. Pros The #1 reason I have been with XDispatch for 20+ years is that they listen to the users and make the updates we request. Our industry is constantly changing, if our software can't adapt, we are out of business. XDispatch leads the way with integrations, allowing customers to use an API to inject orders into our system, and receive status updates back. With XDispatch we can export our sales directly to QuickBooks accounting software. The suite includes the Nextstop app that our couriers use. Nextstop allows us to communicate orders and receive status updates using 2-way data rather than relying on voice. This allows for greater efficiency in our dispatching. I request a LOT of custom queries and reports which they are happy to help me with. these are generally made available to all customers. This helps keep the software relevant as the community of XDispatch users is constantly thinking up the tools we need to succeed, which are then shared with all. Cons Changes I has requested get buried in the release notes for the updates, so sometimes I do not know that changes I requested have been implemented until I stumble upon them. But that seems to be less of a problem lately, the engineering team has been better at letting me know when my requests are being rolled out, and even checking to see if it is working as expected. I am sad that CXT no longer has an annual user's conference. This was my favorite industry event of the year. Getting together with the engineers at the bar and explaining how we use the software on a daily basis, often reveals that we are using features in unexpected ways which results in the software development path being altered to adapt to the users unexpected behavior. I really miss this. Review Source Response from CXT Software February 15, 2021 Thank you for your wonderful feedback Andrew. We certainly enjoyed the past conferences and hopefully, we'll still meet up face-to-face at the industry shows. VR Verified Reviewer Group Leader Pharmaceuticals Used the software for: 1-2 years ### "One stop solution for delivery operation" October 4, 2023 5.0 Awesome...very good software. Help to get work done timely Pros This is game changer application for many organization with respect to dilevery management. Cons Need simplified design to help new users. Review Source Carlos N. CMO Import and Export Used the software for: 1-2 years ### "One of the best logistics solutions on the market" September 25, 2023 5.0 For companies operating in the logistics sector, using CXT software can help business growth. Route optimization features can improve delivery efficiency, resulting in cost savings and increased customer satisfaction. Pros The product has several features, so there is almost always a way to obtain the desired result. Furthermore, I can increase delivery efficiency, helping my company grow. Cons Because the software is quite complex, the implementation time is a little long, but no problem because the implementation team is fantastic! Review Source Ashish R. Developer Information Technology and Services Used the software for: 1-2 years ### "From Routes to Real-Time Tracking." November 7, 2023 5.0 My overall experience with CXT software is really good. Pros It improves efficiency because it is designed to streamline and optimize last-mile delivery operations which reduce delivery time with lower operation cost. Route optimization and real-time tracking features makes it very efficient solution which enhances customer service. Cons I do not see much cons while using CXT software. my only area of concern is the integration of CXT software with the other software. Review Source RG Raghav G. Customer Support Lead Computer Software Used the software for: 6-12 months ### "Good software for tracking couriers" February 13, 2024 5.0 Pros We need to send our couriers daily in our industry and CXT helps us to manage the delivery process effortlessly We can use GPS tracking and can give notification features to the customer if required We are satisfied with this tool as it has improved customer satisfaction Cons The User Interface can be more user friendly Review Source JC Jeffrey C. Co-Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Long Time User" March 21, 2019 4.0 Pros User Friendly Reporting Flexible Rate Chart capability Interface into QuickBooks for collections management Cons Can be a challenge to set-up order types and rate charts for customized accounts Customer facing capabilities - not us as a customer, but facing to our customers Review Source VR Verified Reviewer Social & Content Lead Retail Used the software for: Less than 6 months ### " Comprehensive Solution for logistics and transportation management." October 10, 2023 4.0 Pros Real-time tracking, customization options, and responsive customer support enhance its appeal, ensuring businesses can efficiently handle various aspects of their operations within a single platform. Cons I would have liked more deeper data analytics and insights to further optimize operations. Review Source NB Nick B. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Highly efficient software " March 10, 2021 5.0 I’m happy that I chose CXT Software for my dispatching needs. They are a very organized company that knows and appreciated their customers. They take the time to make sure you understand how things work and are not in a rush to push you through to just get you up and running. They make sure you are comfortable with the system and understand before going live. Pros I really like the efficiency and ease of the software. The software is very intuitive to set up and use. The ability to grow with my company is reassuring as our needs grow. Cons Having used the software for four months I have not come across anything that I dislike. I hope that CXT a come out with an actual mobile dispatch app that has more functionality and allows me to add clients on the fly. Review Source Response from CXT Software March 19, 2021 Thank you very much Nick, we love your feedback. MS Mubah S. Sr. Content Writer Marketing and Advertising Used the software for: I used a free trial ### "Best for tracking " December 5, 2023 5.0 Pros This application helps to improve your courier tracking and other courier services this is a very upgraded thing and very easy to use and the support team is very good. Cons Not find any issues in this application Review Source PK Piyush K. Business Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "Experience Next-Generation Tracking and Dispatching Process with CXT Software" January 26, 2024 4.0 My experience with CXT Software is fabulous and I'm working on this product on a daily basis to track dispatching, TAT adherence and delivery percentage by applying multiple filter option offered by this product. Also, the great thing is that all these activity can easily be done through mobile phone without any dependency on system. Pros It provides a complete comprehensive suite to cover dispatching and tracking process of shipments within your organization. It is well suited product for organization dealing with large volume of shipments daily. Its inbuilt notification feature also notifies users regarding any TAT breaching so that extra focus should be given to them. It also offers a mobile application of this product which allow easy tracking of this shipments easily through mobile phone. Cons Its ownership cost accessing and maintaining the complete dashboard might not be affordable by small scale industries dealing with less than 1 million shipments per day. Also, it does not provide advance security feature which might lead to the unauthorized personnel to fetch important information about consignee and shippers. This restricts users to work on highly confidential data. Review Source BD Bill D. VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "After 2 years with CXT" March 21, 2019 5.0 CXT has allowed us to audit our customers deliveries, review customer invoicing and driver compensation better than we used to. It has allowed us to increase our overall awareness of the business. Also as a side benefit, when potential customers ask which software we use, they seem to like hearing we are using CXT. I believe they feel more comfortable that they will be dealing with a technologically advanced business which will support them well. Pros CXT is very robust with many features that support our current business and with the ability to expand with our business as we grow. Since it is cloud based, our dispatch and admin users can access it from any of our locations, we don't have to maintain servers and IT staff to support the infrastructure and we don't have to worry about updates. CXT allows us to set up different regions for dispatch without one region being involved with the other. Less distraction this way. CXT University is a great help in learning the software and the ability to have open conference discussions a couple of times a week to help understand the nuances of CXT. Cons CXT doesn't interface seamlessly with our accounting software especially since we moved to a cloud based version of QuickBooks. Our warehousing needs are simple but CXT doesn't support that portion of the business. I don't like that I can't call and talk to tech support when I have a problem. If I have an issue I would like to have immediate help instead of a ticket process where I may have to wait hours for a response. Review Source VR Verified Reviewer Digital Marketing Manager Automotive Used the software for: 6-12 months ### "My Experience with CXT Software " September 25, 2023 5.0 My experience with CXT Software has been great, It has wide range of tools which helps to track your shipments smoothly . It is good for all size of business, this can be little expensive for small size of businesses. And It is good to be aware of downsides of using any software. Pros CXT Software is a best delivery logistics platform for all size business. It has wide range of features like Real time tracking , delivery management, advance route optimization. It is a budget friendly software to use. Cons CXT Software is a great platform to use but some areas like customer support and User Interfaceneeds to be improved, these can be some downside of using CXT Software. Review Source VR Verified Reviewer Zonal Sales Manager Education Management Used the software for: 6-12 months ### """Ultimate Review of CXT Software""" May 27, 2023 5.0 Pros The standout feature of CXT Software is its extensive range of features. It offers multiple options to achieve the desired outcomes, which is crucial because each of our customers often requires customized solutions. Cons Customization costs can be significant when working with CXT Software. Review Source pS priyanka S. DATA ANALYST Furniture Used the software for: 6-12 months ### "best courier software" June 28, 2023 5.0 we have wonderful experience with all the services that is provided by this CXt software for our compant to manage the courier services and logistic team Pros best parts is we can manage all the logistic tracking and orders for delivery at one place Cons all features are perfect and no flaws in the software Review Source ST Steve T. V.P. Administration Transportation/Trucking/Railroad Used the software for: 2+ years ### "Cxt x-dispatch & x-route" March 19, 2019 5.0 Over all experience over the years have been very good, cxt has always worked to solve any issues we may have had. In the decade plus cxt has continually grown and improved which has made it possible for us to do the same. Pros It has been flexible and has steadily evolved over the years to keep up with the increasing demands of our operation. This is especially true with the next stop product which has helped us and our couriers be more efficient. Cons On certain things the tech side seems not to see what the real day to day people are doing in the field. On occasion the logic of how things are done in actual practice take a moment to catch up. I feel this would be primarily in x-route there are a few fundamental changes i would like to see happen. Route optimization and how x-route inter acts with Next Stop. But even with that being said the software has developed exponentially over the years. And as one of the first x-route customers I can tell you that for sure. Review Source VR Verified Reviewer Software Engineer E-Learning Used the software for: 1-2 years ### "Review on CXT Software" September 25, 2023 4.0 Pros The program offers real-time notifications and tracking, enabling businesses to monitor the status of their delivery and notify their customers. Customers would be more satisfied if businesses provide accurate estimated arrival times and aggressively address any potential delays with live delivery status updates. Both the web-based application and the mobile app were fantastic. CXT is a pioneer in the field and is always searching for ways to advance technology in a business that is changing quickly! Cons Despite having a user-friendly user interface, there is still room for development as navigation can occasionally be challenging. The subscription plan is highly expensive and not very affordable, although the free plan offers the majority of the functions. Review Source JC Jamaal C. Operations Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "CXT Software - XDispatch Review" March 19, 2019 5.0 CXT has enabled our business to streamline processes and made it easier to have fewer hands with greater output. Pros Condensed order tracking on 1 screen for multiple locations. Ability to close orders without opening the complete order. Easy order entry. Data pulls directly from XDispatch Billing and Commissions set in the system, no need for an external source. Cons The only real con with this system is the time they do upgrades and updates. It's usually on a Sunday, but during a busy time on Sunday that creates issues. Review Source SB Sara B. Dispatch Supervisor Medical Devices Used the software for: Less than 6 months ### "CXT Software Review " April 13, 2021 5.0 Pros I love that we can attach pictures to orders. This really helps the coordinators, drivers, reps see what has been delivered exactly and where it is in the hospital. The dispatch board is easier to use and manage. Like the GPS tracking feature and X tracking. The fact that it auto sends the reports at the end of the day is great. And the option to auto dispatch over the weekend to our on call driver is extremely helpful. All in all it's much better than the previous. Cons There isn't much that I don't like about the software. There were some issues with the GPS tracking of the drivers not updating their current locations so we didn't know where they were at. It doesn't do it as much anymore but from time to time it will. We have had some issues with the software the last two weeks where it was down, and when orders were being put in the date and time were being entered as future orders so they weren't showing up on the current dispatch screen. Both times we called support, they were in a meeting so we couldn't talk to anyone right away. Review Source Response from CXT Software April 16, 2021 Thank you so much for your review Sara, we're always striving to be better and your input helps tremendously. LE Levi E. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent Software" December 5, 2021 5.0 CXT has solved a huge time management issue for me. Pros This product has tons of features and is highly customizable, so it can adapt to many businesses in my field. I have saved so much time every day and can manage my time so much better now. Cons The only thing that was difficult to allot time for is implementation. The CXT team is fantastic, but since the software is so complex, it took awhile to get used to. And I still learn something new now and then! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.