# NextGen Office Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NextGen Office Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR --- # NextGen Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Office ## What is NextGen Office? NextGen Office is a cloud-based electronic health record (EHR) and practice management software tailored for small healthcare practices. It integrates intuitive EHR workflows, a practice management system, revenue cycle management, and a patient portal to enhance operations and patient care. The EHR module offers specialty-specific content and workflows, reducing documentation time. The practice management system streamlines scheduling, billing, and reporting, allowing providers to focus on quality care. Its cloud-based design removes the need for on-site IT, enabling secure access from any device. The patient portal facilitates appointment scheduling, prescription refills, and payments. Ambient Assist, an AI tool, generates SOAP notes from conversations, saving providers time. NextGen Office's comprehensive features make it an ideal solution for practices aiming to improve workflows and patient care. ## What is NextGen Office used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Overall rating Based on 1,282 user reviews Reviews sentiment Positive 79% Neutral 13% Negative 8% Pros & cons Streamlined workflow experience Intuitive and approachable design Persistent technical problems Frequent slowdowns and delays Starting price $300 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 - e-Prescribing / 2025 - Electronic Medical Records / 2025 - Medical Billing / 2025 - Medical Practice Management / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 - Revenue Cycle Management / 2025 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NextGen Office alternatives Highest Rated [4.8 (514)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,368)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/alternatives/) ## FAQs about NextGen Office Overview ### What problems does NextGen Office solve? NextGen Office solves paper-heavy, disconnected practice workflows by combining scheduling, charting, billing, claims, and patient records in one system. It reduces duplicate data entry, speeds check-in and eligibility verification, improves coding accuracy, and streamlines specialty-specific documentation. Small to midsize medical practices, front-desk staff, billers, physicians, and multispecialty clinics benefit most. Answer based on 653 reviews Overview ### Which roles and teams benefit most from NextGen Office? NextGen Office is most used by medical practice managers, physicians, billing teams, and healthcare administrators who need to streamline daily operations. IT leaders use it to manage system performance and integrations, while owners and executives rely on it for practice oversight, financial visibility, scheduling, documentation, and revenue cycle workflows. Answer based on 908 reviews Overview ### What company size and industries is NextGen Office built for? NextGen Office is built primarily for small healthcare organizations, with 68% of reviewers from small businesses and 52% in medical practice. It serves healthcare providers, medical billing companies, specialty and ambulatory practices, and telehealth providers, with additional use in hospital and health care at 20% and health, wellness and fitness at 9%. Answer based on 1282 reviews Features and Usability ### What are the key features of NextGen Office? NextGen Office includes core EHR and practice management features such as patient records management, appointment scheduling, billing and claims management, and customizable clinical notes and templates. Differentiating features include specialty-specific templates, patient portal access, reporting dashboards, insurance eligibility verification, and lab integration for multi-location practices. Answer based on 365 reviews Integrations ### Which third-party tools and platforms does NextGen Office integrate with? NextGen Office integrates with Doctible, Solutionreach, Clearwave, and InstaMed. Reviewer-confirmed connections focus on patient communication and intake, including appointment reminders, alerts, text messaging, insurance information capture, and eligibility checks, while catalog data also shows payment-related integration through InstaMed. Answer based on 106 reviews Getting Started and Support ### How easy is it to onboard and train a team on NextGen Office? NextGen Office is generally quick to learn for front-office staff, billers, and new hires, who often pick up daily workflows after brief training. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins, template builders, and more complex practices usually need more time, especially for setup, customization, and advanced workflows. Answer based on 121 reviews Getting Started and Support ### What customer support options does NextGen Office offer, and how do users rate the experience? NextGen Office offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and quick to resolve issues, especially by phone, but some report long holds, uneven follow-up, and inconsistent answers for technical or complex problems. Answer based on 293 reviews Security ### How does NextGen Office handle data security and access control? NextGen Office uses privacy features, secure cloud access, HIPAA-compliant storage and transmission, confidential referral sharing, trackable messaging, and user-level security controls. Reviewers also note security-related friction, including separate logins for modules, frequent password resets, weak account recovery, permission setup challenges, and concerns about unencrypted databases or local-server deployments. Answer based on 29 reviews Patient information ### How well does NextGen Office manage patient information? NextGen Office keeps patient information accessible across scheduling, charting, billing, and multi-location workflows. Many medical practices like the shared record view, chart alerts, document scanning, portal messaging, and specialty customization, while some clinics find first-visit documentation slow, messaging limited without add-ons, and integrations or fax workflows harder than expected. Answer based on 260 reviews ## Who uses NextGen Office? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 120 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 120 reviews Health & Medical 41% Health & Medical 41% Administrative 28% Finance & Accounting 6% Customer Services & Support 6% Others 20% Top industries Based on 120 reviews Hospital & Health Care 37% Medical Practice 27% Health, Wellness and Fitness 22% Information Technology and Services 8% Other 6% ## Pros and Cons Streamlined workflow experience 90% positive reviews out of 286 Most reviewers find the software easy to operate, with clear layouts and accessible features supporting efficient work. Persistent technical problems 78% negative reviews out of 115 Most reviewers describe recurring bugs, unresolved glitches, and slow support responses as ongoing challenges with the software. Jordan D Owner, 2 - 10 employees. "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. " Intuitive and approachable design 94% positive reviews out of 77 Most reviewers describe the user interface as straightforward, making navigation and daily tasks simple to learn. Frequent slowdowns and delays 76% negative reviews out of 109 Most reviewers report performance and speed issues, including lag, freezing, and slow response times during use. Nicholas M Physician, 51 - 200 employees. "The desktop is unbelievably slow and offers no advantage over any of its competitors." Customizable for diverse practices 85% positive reviews out of 75 Most reviewers indicate the system adapts well to various specialties, supporting unique workflows and customization needs. Excessive clicking required 70% negative reviews out of 57 Most reviewers feel the system demands too many clicks for routine tasks, making workflows unnecessarily time-consuming. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.6 (65) 72.31% of 65 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.0 (45) 64.44% of 45 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.8 (43) 67.44% of 43 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 3.7 (37) 62.16% of 37 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Appointment Scheduling 4.3 (35) 51.43% of 35 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Billing & Invoicing 4.2 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers NextGen Office 170 features Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Use AI to convert voice into text automatically Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Process of tracking new and submitted claims and the status of submitted claims Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Process of investigating, analyzing, and resolving denied insurance claims Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems A paperless claim form that is electronically shared Electronically collect payments for goods or services Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Reminders sent via email Create and securely store digital patient records Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Plan, manage, and track the financial activities of an individual or organization Intended to be used by cardiologists Software specialized for dermatologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Designed for pain management practices & departments Designed specifically for physical therapy practices Intended to be used by podiatrists Designed for urgent care/emergency facilities. Intended to be used by urologists. Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children To scribe and interpret the written words received from online or offline inputs Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Manage the intricacies of ICD-10 cataloging and ensure clinic compliance Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Manage updates to member's immunization records and track individual allergies Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Submit and track requests for laboratory tests Laboratory test results Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Records of patients' medical history A library of medical terms, abbreviations, definitions, and meanings Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Online forms for managing client intake Allows medical providers and/or customers to request previously filled prescriptions online Track and organize online shifts Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Manage the pre-registration process Customizable notes that help healthcare professionals document and track patient progress Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Train your system to interpret and transcribe voice messages Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Provide integration with third-party telehealth applications Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Create treatment plans that document interventions and outcomes to track patient progress Pre-formatted documents and forms for Urgent Care processes. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Track and measure patient's vitals Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (1,263) 3.9 Based on 1,263 reviews ## Pricing Value for money 3.7 (765) Basic $300.00 Value for money 3.7 (765) 3.7 Based on 765 reviews ## Integrations [ Doctible](https://www.capterra.com/p/187669/Doctible/)[ InstaMed](https://www.capterra.com/p/210147/InstaMed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1,194) 4.0 Based on 1,194 reviews ## User reviews Overall rating 4.0 Based on 1,282 reviews Filter by rating 5(437) 4(534) 3(194) 2(49) 1(68) Mentioned topic Sorted by most recent CG Chez G. Billing and Credentialing Manager Mental Health Care ### "NextGen Office/ Health Fusion users for over 10 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2026 Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. Switched from [AltaPoint](https://www.capterra.com/p/224271/AltaPoint/) This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nicole B. Counseling with Care Office Manager Hospital & Health Care ### "NextGen Office Review for an integrated care model" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 4, 2026 Been using it for 7 years with current employer. I have no other experience with any other EMR programs. Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA annalisa a. medical biller and coder lead Facilities Services ### "medical billed and coder lead" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Nextgen provides all the tools necessary to providers,front desk staff,medical biller and medical assistants.I highly recommend it especially for billing services as it is the best billing software i have worked on so far. Pros Nextgen EHR is easy to understand and is offer easy access to it under claim charge entry, which allows me fast and proper coding.The billing aspect is wonderful.Very easy to post insurance payments and patients payment.Real time eligibility is a necessary tool that nextgen offers and both i and the staff at front desk use daily.Creating new charts or modifying charts is simple and fast also. Cons I do not have any complaints in regards to this medical software.So far i have had a great experience with it and i have been using it for 5 years on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristin H. owner Medical Practice ### "Next Gen Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 15, 2026 Pros Nextgen works well in having all of the features you need in an EHR/EMR system. It is nice to be able to easily see the note when sending a claim. Cons Next gen makes posting payments really challenging. They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Admin Accounting ### "Efficient and User-Friendly Office Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 My experience with NextGen Office has been positive. It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility. While a few features could be faster and integrations smoother, it’s a reliable and efficient tool that boosts productivity. Pros NextGen Office is intuitive and efficient, making document management, collaboration, and workflow seamless. The cloud access is very convenient. Cons Sometimes the interface can feel a bit cluttered, and certain features take time to load. Integration with some third-party apps could be smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MU Muhammad U. Manager Health, Wellness and Fitness ### "Review of NextGen Office" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 27, 2026 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steve B. Owner doctor Alternative Medicine ### "I would never use this software again. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 18, 2026 Horrible experience. I would never use their software again. It has expensive, outdated, not user friendly. I paid a fee to get out of the contract early, and received very tense unprofessional conversations with the staff. Pros The software was highly customizable to fit with my practice. We had a responsive customer service experience. Cons The value for money was poor. It was much more expensive than we were originally lead to believe. The software had a horrible easy to use. When I logged on before the official training I could not figure out how to write a sample SOAP note. Other software I have used with intuitive, but not this one. The medical practice management was awful. It took an incredibly long time to document on a new patient on their first visit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Medical Practice ### "Next gen review " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 25, 2026 My overall experience it was great when it came to a corporation status, meaning larger practices combine. Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena one was more effective to practice physicians. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM David M. Owner Health, Wellness and Fitness ### "Updated Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 25, 2025 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help Cons Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thank you for sharing your experience. We’re glad to hear that you initially found our team responsive and eager to help, and that overall, you had a positive experience with Nextgen Healthcare. That said, we take your comments about follow-up and having to reach out multiple times very seriously. Consistency in support is just as important as promptness, and we are actively working to strengthen our internal processes to ensure inquiries are addressed the first time thoroughly. We truly appreciate your feedback—it helps us identify where we can improve and deliver a more reliable experience moving forward. Thank you from the Nextgen Healthcare Team TR Tracy R. Office Manager Hospital & Health Care ### "Nextgen Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 18, 2025 Overall we have had a positive experience. We would appreciate more communication from customer support once a problem is resolved. Pros We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software. Messages and tasks are easy to use. Cons I do not like that only one user can be in the soap note at one time. It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion. Switched from [IMS](https://www.capterra.com/p/12549/MICA-MED/) We were having issues with IMS being reliable for daily use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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