--- title: "NextGen Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextGen Office Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more." source_url: "https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # NextGen Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Office ## What is NextGen Office? NextGen Office is a cloud-based electronic health record (EHR) and practice management software tailored for small healthcare practices. It integrates intuitive EHR workflows, a practice management system, revenue cycle management, and a patient portal to enhance operations and patient care. The EHR module offers specialty-specific content and workflows, reducing documentation time. The practice management system streamlines scheduling, billing, and reporting, allowing providers to focus on quality care. Its cloud-based design removes the need for on-site IT, enabling secure access from any device. The patient portal facilitates appointment scheduling, prescription refills, and payments. Ambient Assist, an AI tool, generates SOAP notes from conversations, saving providers time. NextGen Office's comprehensive features make it an ideal solution for practices aiming to improve workflows and patient care. ## What is NextGen Office used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Overall rating Based on 1,286 user reviews Reviews sentiment Positive 79% Neutral 13% Negative 8% Pros & cons Streamlined workflow and flexibility Intuitive and accessible interface Frequent unresolved technical problems Slow performance and downtime Starting price $300 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 - e-Prescribing / 2025 - Electronic Medical Records / 2025 - Medical Billing / 2025 - Medical Practice Management / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 - Revenue Cycle Management / 2025 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NextGen Office?[Manage this product listing](https://www.g2.com/products/nextgen-office/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NextGen Office 4.0 (1,286) VS. [### GoClaim](https://www.capterra.com/p/10013848/GoClaim/) [4.6 (45)](https://www.capterra.com/p/10013848/GoClaim/reviews/) Starting Price $300 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (1,286) Ease Of Use 4.6 (45) Value For Money 3.7 (769) Value For Money 4.5 (33) Customer Service 4.0 (1,198) Customer Service 4.9 (45) ## NextGen Office alternatives [NovaPACS](https://www.capterra.com/p/214864/NovaPACS/) [4.3 (53)](https://www.capterra.com/p/214864/NovaPACS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/214864/NovaPACS/) Highest Rated [Perci](https://www.capterra.com/p/10032647/Perci/) [5.0 (2)](https://www.capterra.com/p/10032647/Perci/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10032647/Perci/) [The FTW Transcriber](https://www.capterra.com/p/102854/The-FTW-Transcriber/) [4.7 (94)](https://www.capterra.com/p/102854/The-FTW-Transcriber/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102854/The-FTW-Transcriber/) [Doximity](https://www.capterra.com/p/205027/Doximity/) [4.1 (14)](https://www.capterra.com/p/205027/Doximity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205027/Doximity/) ## FAQs about NextGen Office Overview ### What problems does NextGen Office solve? NextGen Office solves disconnected clinical and administrative workflows by centralizing patient records, appointment scheduling, registration, insurance eligibility, claims, payment posting, and patient communications in one system. Customizable templates reduce repetitive documentation and support specialty-specific encounters, while shared records improve coordination across locations. Front-desk teams, clinicians, billers, and multispecialty practices benefit most. Answer based on 631 reviews Overview ### Which roles and teams benefit most from NextGen Office? NextGen Office is most used by medical practice administrators, office managers, and billing teams managing scheduling, patient records, claims, and payment workflows. Physicians and doctors use it to document visits and review clinical information, while IT leaders and practice executives oversee system access, operations, reporting, and financial performance. Answer based on 910 reviews Overview ### What company size and industries is NextGen Office built for? NextGen Office is designed for healthcare providers, medical billing companies, specialty and ambulatory practices, and telehealth providers, with small businesses representing 68% of reviewers. It is most common in Medical Practice organizations (52%), followed by Hospital & Health Care (20%) and Health, Wellness and Fitness (9%). Answer based on 1284 reviews Features and Usability ### What are the key features of NextGen Office? NextGen Office includes appointment scheduling, charting for patient encounters and billing claims, and patient records management for multi-clinician practices. Billing and invoicing provide readable statements, while e-prescribing supports sending prescriptions. It also includes digital intake forms, patient communications, and a patient portal. NextGen Office is HIPAA Compliant. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does NextGen Office integrate with? NextGen Office integrates with Doctible and InstaMed. These connections support patient communication and payment-related workflows, allowing practices to work with the third-party platforms alongside their NextGen Office system. Answer based on 105 reviews Getting Started and Support ### How easy is it to onboard and train a team on NextGen Office? NextGen Office offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-office staff, entry-level employees, and many providers learn daily workflows quickly, often with minimal guidance. Administrators and teams configuring templates, reports, or complex workflows typically need more time, structured training, and hands-on support. Answer based on 121 reviews Getting Started and Support ### What customer support options does NextGen Office offer, and how do users rate the experience? NextGen Office offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, courteous, and responsive, with timely ticket resolution and useful guidance. However, some report long phone waits, delayed replies, inconsistent answers, and limited follow-up on unresolved or known issues. Answer based on 295 reviews Security ### How does NextGen Office handle data security and access control? NextGen Office uses privacy features, per-user security controls, and confidential electronic sharing of referrals and records. Reviewers describe HIPAA-compliant secure storage and transmission, with access available through secure connections. However, some reviewers report unencrypted databases or connections, weak security-question authentication, and account-access workflows that can obscure which staff member viewed patient information. Answer based on 29 reviews Patient information ### How well does NextGen Office manage patient information? NextGen Office centralizes patient records, scheduling, alerts, and portal access for coordinated care across locations. Primary care and multi-office teams value searchable charts, demographics, insurance details, and shared documentation. Some practices find first-visit charting slow and want more native texting, document collection, and open integration options. Answer based on 264 reviews ## Who uses NextGen Office? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined workflow and flexibility 90% positive reviews out of 287 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and adaptable workflows. Frequent unresolved technical problems 78% negative reviews out of 116 Most reviewers report bugs and issues, citing slow fixes, recurring glitches, and unhelpful technical support responses. Anonymous User Owner, 2 - 10 employees. "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. " Intuitive and accessible interface 94% positive reviews out of 78 Most reviewers find the user interface straightforward, making navigation and learning easy for all experience levels. Slow performance and downtime 76% negative reviews out of 109 Most users comment on performance and speed problems, mentioning lag, freezing, and occasional system outages disrupting work. Nicholas M. Physician, 51 - 200 employees. "The desktop is unbelievably slow and offers no advantage over any of its competitors." Customizable for diverse practices 85% positive reviews out of 75 Some reviewers appreciate practice specialty support, noting customization options for various medical fields and clinic sizes. Excessive clicking required 70% negative reviews out of 57 Most reviewers indicate click-related frustrations, noting that too many steps and clicks slow down daily tasks. ## Features AI summary Based on 1,214 Medical Scheduling reviews Capterra data shows that buyers of medical scheduling software rank the following features as their top priorities: - **HIPAA Compliant** (**74%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Scheduling** (**57%**) NextGen Office supports all three features that reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **Appointment Scheduling**. Together, these capabilities help businesses protect patient information, maintain accurate clinical records, and manage provider calendars efficiently, allowing teams to deliver organized care and keep daily operations running smoothly. Workflow Management 4.0 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Patient Portal 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. Surveys & Feedback 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Claims Data Automation - Healthcare Claims Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically populates data in claim submission fields Patient Communications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allow communication between the company and patients via messages, SMS, emails, phone, and more Patient Data Security - Healthcare Claims Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ensures that patient data remains secure and confidential and that only pertinent information is shared NextGen Office 26 features ### All Features - Ancillary Care Provider Access: Allows medical professionals from other health systems access patient health information - Claims Data Automation - Healthcare Claims Management: Automatically populates data in claim submission fields - Claims Process Workflow - Healthcare Claims Management: Provides or facilitates a structured process to support the entire claims lifecycle - Claims Resubmission - Healthcare Claims Management: Promptly re-submits denied claims once providers update missing or lacking information - Claims Scrubbing - Healthcare Claims Management: Digitizes, tracks, and vets submitted health insurance claims to check for errors - Clearinghouse Integration - Healthcare Claims Management: Provides integration or facilitates relationships with clearinghouse(s) - Clinical Documentation: Simplifies charting and patient documentation tasks - Digital Intake Forms: Provides digitized intake forms both for patient and physician use - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Submissions - Healthcare Claims Management: Supports electronically uploading and sending of healthcare insurance claims - Engagement Measuring: Tracks and measures current and improved levels of patient engagement - ePHI Storage: Electronically, securely stores patient records - Integration with Wearables: Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits. - Interoperability: The ability of two or more systems to exchange information or data. - IPC Systems Integration: Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. - Meaningful Use Reporting: Generates reports that provides insight into the clinical and financial health of a practice, as well as ensures that a practice adheres to Meaningful Use initiatives - Multiple Medical Provider Access: Allows medical professionals from any department to access and update patient health information - Online Presence Management: Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Data Security - Healthcare Claims Management: Ensures that patient data remains secure and confidential and that only pertinent information is shared - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Satisfaction Management: Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. - Patient Workflow Management: Tracks and monitors the movement of patients through the health care practice or system - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Two-Way Communication: Send, receive, and respond to messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (1,267) 3.9 Based on 1,267 reviews ## Pricing Value for money 3.7 (769) Basic $300.00 Value for money 3.7 (769) 3.7 Based on 769 reviews ## Integrations [ Doctible](https://www.capterra.com/p/187669/Doctible/)[ InstaMed](https://www.capterra.com/p/210147/InstaMed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1198) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1,198) 4.0 Based on 1,198 reviews ## User reviews Overall rating 4.0 Based on 1,286 reviews Filter by rating 5(441) 4(534) 3(194) 2(49) 1(68) Mentioned topic Sorted by most recent KG Katie G. Support tech Computer Software ### "We love NextGen Office!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2026 Overall a great experience. Minimal technical difficulties compared to server based EHRs, very user friendly and easy to learn. Most practices we work with love the system, just have suggestions on how little things in their every day workflow could be improved. Pros The ease of use on both the PM and EHR Side, the simplified look is not overwhelming, billing is easy to do and the reporting is great! The support team is also great to work with, they are always very helpful. Cons Biggest complaint from our NGO customers is there is limited customization and limited integrations. Some practices would like to customize encounters a certain way and also lab order customization. They would like more integrations as far as patient reminders, patient communications. Switched from [CGM eMDs](https://www.capterra.com/p/32283/e-MDs-Chart/) NextGen was a Better system for our customers to use, MIPS capability played a big part as well as the previous EMRs are server-based and cloud-based has a huge advantage. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Alexandra R. MA Hospital & Health Care ### "Nextgen office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2026 My overall experience with using NextGen Office has been really good. I got the hang of using it super fast Pros NexGen office is a straightforward, easy-to-use EMR system. It's very easy to navigate and manage patients. Cons The cons of NextGen Office are that it does not have a feature to import vaccines from immtrac directly into the patients chart and you have to input them manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Lisette N. Owner Health, Wellness and Fitness ### "Great partner with Nexthen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Overall my experience with Nextgen has been very positive. Support has been great. My sales rep is fantastic. Pros I like the ease of use, very user friendly. Practice Management is fantastic and efficient. Billing and Insurance simple processing. Cons I think the cost of integrations is a bit on the higher end for many offices who want to use only the PM system with there own EHR. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Latasha F. Medical Office Manager Hospital & Health Care ### "Medical Office Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 NextGen Healthcare EHR is excellent for allowing staff to schedule and manage patient appointments. Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. Pros Our organization uses NextGen Healthcare EHR for our primary care clinics. Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims. The system helps address several key business and operational needs within our clinics, including: \* Billing and coding primary care claims \* Managing patient appointments and scheduling \* Maintaining electronic medical records and chart documentation \* Ordering medications and managing prescriptions \* Improving workflow efficiency and patient care coordination Overall, the platform supports the day-to-day clinical and administrative operations of our primary care services. Cons One issue we have experienced with the system is that appointments cannot always be fully deleted when necessary and instead must be marked as canceled. This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Chez G. Billing and Credentialing Manager Mental Health Care ### "NextGen Office/ Health Fusion users for over 10 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2026 Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. Switched from [AltaPoint](https://www.capterra.com/p/224271/AltaPoint/) This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nicole B. Counseling with Care Office Manager Hospital & Health Care ### "NextGen Office Review for an integrated care model" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 4, 2026 Been using it for 7 years with current employer. I have no other experience with any other EMR programs. Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA annalisa A. medical biller and coder lead Facilities Services ### "medical billed and coder lead" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Nextgen provides all the tools necessary to providers,front desk staff,medical biller and medical assistants.I highly recommend it especially for billing services as it is the best billing software i have worked on so far. Pros Nextgen EHR is easy to understand and is offer easy access to it under claim charge entry, which allows me fast and proper coding.The billing aspect is wonderful.Very easy to post insurance payments and patients payment.Real time eligibility is a necessary tool that nextgen offers and both i and the staff at front desk use daily.Creating new charts or modifying charts is simple and fast also. Cons I do not have any complaints in regards to this medical software.So far i have had a great experience with it and i have been using it for 5 years on a daily basis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kristin H. owner Medical Practice ### "Next Gen Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 15, 2026 Pros Nextgen works well in having all of the features you need in an EHR/EMR system. It is nice to be able to easily see the note when sending a claim. Cons Next gen makes posting payments really challenging. They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Admin Accounting ### "Efficient and User-Friendly Office Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 My experience with NextGen Office has been positive. It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility. While a few features could be faster and integrations smoother, it’s a reliable and efficient tool that boosts productivity. Pros NextGen Office is intuitive and efficient, making document management, collaboration, and workflow seamless. The cloud access is very convenient. Cons Sometimes the interface can feel a bit cluttered, and certain features take time to load. Integration with some third-party apps could be smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MU Muhammad U. Manager Health, Wellness and Fitness ### "Review of NextGen Office" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 27, 2026 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GoClaim vs NextGen Office](https://www.capterra.com/compare/31268-10013848/NextGen-Ambulatory-EHR-vs-GoClaim)