--- title: "NextGen Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextGen Office Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more." source_url: "https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/" page_type: "product" language: "en" --- # NextGen Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Office ## What is NextGen Office? NextGen Office is a cloud-based electronic health record (EHR) and practice management software tailored for small healthcare practices. It integrates intuitive EHR workflows, a practice management system, revenue cycle management, and a patient portal to enhance operations and patient care. The EHR module offers specialty-specific content and workflows, reducing documentation time. The practice management system streamlines scheduling, billing, and reporting, allowing providers to focus on quality care. Its cloud-based design removes the need for on-site IT, enabling secure access from any device. The patient portal facilitates appointment scheduling, prescription refills, and payments. Ambient Assist, an AI tool, generates SOAP notes from conversations, saving providers time. NextGen Office's comprehensive features make it an ideal solution for practices aiming to improve workflows and patient care. ## What is NextGen Office used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Overall rating Based on 1,284 user reviews Reviews sentiment Positive 79% Neutral 13% Negative 8% Pros & cons Streamlined workflow and flexibility Intuitive and accessible interface Frequent unresolved technical problems Slow performance and downtime Starting price $300 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 - e-Prescribing / 2025 - Electronic Medical Records / 2025 - Medical Billing / 2025 - Medical Practice Management / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 - Revenue Cycle Management / 2025 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.0 +− Features3.9 Value for Money3.7 Ease of Use3.9 Customer Service4.0 Rating Breakdown 4.0 Features3.9 Value for Money3.7 Ease of Use3.9 Customer Service4.0 ## NextGen Office Reviewers Verdict Updated August 2026 AI summary - NextGen Office is well suited to small and midsize medical practices seeking integrated charting, billing, and scheduling tools. - Users most consistently value its intuitive chart management, accessible billing and claims features, and approachable interface. - It supports daily operations by helping teams document patient encounters, process claims, and manage appointments in one place. - Buyers report negative points such as higher pricing, payment posting challenges, technical slowdowns, and some workflow inefficiencies for staff. - It fits practices prioritizing unified EHR and billing but may be less ideal for those sensitive to cost or needing highly specialized workflows. ## NextGen Office alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (371)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,382)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/alternatives/) ## FAQs about NextGen Office Overview ### What problems does NextGen Office solve? NextGen Office solves fragmented practice workflows by combining scheduling, charting, billing, eligibility checks, e-prescribing, and claims tracking in one system. It reduces duplicate data entry, paper-based documentation, coding errors, and reimbursement delays. Small to midsize medical practices, front-desk teams, billers, physicians, and multispecialty clinics benefit most. Answer based on 623 reviews Overview ### Which roles and teams benefit most from NextGen Office? NextGen Office is most used by medical practice leaders, physicians, administrative staff, billing teams, and IT managers. Practice managers and owners rely on it to oversee operations, clinicians use it for charting and patient workflows, billing staff manage claims and payments, and IT teams support system performance, access, and implementation. Answer based on 910 reviews Overview ### What company size and industries is NextGen Office built for? NextGen Office is built primarily for small healthcare organizations, with 68% of reviewers from small businesses and 52% from medical practices. It also serves hospital and health care organizations at 20%, plus health, wellness and fitness providers at 9%, alongside midsize businesses at 21% and enterprises at 11%. Answer based on 1284 reviews Features and Usability ### What are the key features of NextGen Office? NextGen Office includes core EHR and practice management features like patient records, appointment scheduling, billing and claims management, and reporting dashboards. Differentiating capabilities include customizable templates and forms, a patient portal for messaging and refills, insurance eligibility verification, and lab integrations that support specialty-specific clinical workflows. Answer based on 366 reviews Integrations ### Which third-party tools and platforms does NextGen Office integrate with? NextGen Office integrates with Clearwave, Doctible, and Solutionreach for patient communication, appointment reminders, insurance intake, and eligibility checks. Official catalog data also lists InstaMed, expanding payment-related connectivity. These integrations cover common front-office workflows such as reminders, alerts, patient data sharing, and billing support. Answer based on 107 reviews Getting Started and Support ### How easy is it to onboard and train a team on NextGen Office? NextGen Office offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers describe onboarding as manageable for front-desk staff, billers, and clinicians who often learn basic workflows quickly. Admins, template builders, and complex practices usually need more time, especially when training is mostly self-service or configuration-heavy. Answer based on 121 reviews Getting Started and Support ### What customer support options does NextGen Office offer, and how do users rate the experience? NextGen Office offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, patient, and quick to resolve issues, especially by phone. Some report long hold times, inconsistent follow-up, and variable quality for technical or more complex problems. Answer based on 295 reviews Security ### How does NextGen Office handle data security and access control? NextGen Office uses privacy features, user security controls by role, secure cloud access, and HIPAA-compliant storage and transmission of patient data. It also supports confidential referral sharing and separate logins for modules. Some reviewers, however, report weak permissions setup, repeated password issues, and concerns about encryption and auditability. Answer based on 29 reviews Patient information ### How well does NextGen Office manage patient information? NextGen Office keeps patient records, appointments, billing details, and chart notes together for daily clinical and front-desk work. Many medical practices like the shared access across locations, chart alerts, and portal tools, while some teams find documentation slow, messaging limited without add-ons, and certain integrations harder than expected. Answer based on 264 reviews ## Who uses NextGen Office? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined workflow and flexibility 90% positive reviews out of 287 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and adaptable workflows. Frequent unresolved technical problems 78% negative reviews out of 116 Most reviewers report bugs and issues, citing slow fixes, recurring glitches, and unhelpful technical support responses. Anonymous User Owner, 2 - 10 employees. "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. " Intuitive and accessible interface 94% positive reviews out of 78 Most reviewers find the user interface straightforward, making navigation and learning easy for all experience levels. Slow performance and downtime 76% negative reviews out of 109 Most users comment on performance and speed problems, mentioning lag, freezing, and occasional system outages disrupting work. Nicholas M. Physician, 51 - 200 employees. "The desktop is unbelievably slow and offers no advantage over any of its competitors." Customizable for diverse practices 85% positive reviews out of 75 Some reviewers appreciate practice specialty support, noting customization options for various medical fields and clinic sizes. Excessive clicking required 70% negative reviews out of 57 Most reviewers indicate click-related frustrations, noting that too many steps and clicks slow down daily tasks. ## Features AI summary Based on 1,204 Medical Scheduling reviews Capterra reviewers point to the following as the top priorities when choosing medical scheduling software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Scheduling** (**57%**) NextGen Office supports all three features reviewers rank highest: **HIPAA Compliant**, **Charting**, and **Appointment Scheduling**. Together, these capabilities help practices protect patient information, maintain accurate clinical records, and manage bookings efficiently, allowing teams to deliver organized care and keep daily operations running smoothly. HIPAA Compliant 4.6 (66) 72.73% of 66 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.8 (43) 67.44% of 43 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Management 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.0 (45) 64.44% of 45 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Billing & Invoicing 4.2 (35) 65.71% of 35 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Claims Management 3.7 (37) 62.16% of 37 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies NextGen Office 170 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Cardiologists: Intended to be used by cardiologists - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Urgent Care Templates: Pre-formatted documents and forms for Urgent Care processes. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Vitals Tracking: Track and measure patient's vitals - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (1,265) 3.9 Based on 1,265 reviews ## Pricing Value for money 3.7 (767) Basic $300.00 Value for money 3.7 (767) 3.7 Based on 767 reviews ## Integrations [ Doctible](https://www.capterra.com/p/187669/Doctible/)[ InstaMed](https://www.capterra.com/p/210147/InstaMed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1196) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1,196) 4.0 Based on 1,196 reviews ## User reviews Overall rating 4.0 Based on 1,284 reviews Filter by rating 5(439) 4(534) 3(194) 2(49) 1(68) Mentioned topic Sorted by most recent LN Lisette N. Owner Health, Wellness and Fitness ### "Great partner with Nexthen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Overall my experience with Nextgen has been very positive. Support has been great. My sales rep is fantastic. Pros I like the ease of use, very user friendly. Practice Management is fantastic and efficient. Billing and Insurance simple processing. Cons I think the cost of integrations is a bit on the higher end for many offices who want to use only the PM system with there own EHR. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Latasha F. Medical Office Manager Hospital & Health Care ### "Medical Office Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 NextGen Healthcare EHR is excellent for allowing staff to schedule and manage patient appointments. Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. Pros Our organization uses NextGen Healthcare EHR for our primary care clinics. Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims. The system helps address several key business and operational needs within our clinics, including: \* Billing and coding primary care claims \* Managing patient appointments and scheduling \* Maintaining electronic medical records and chart documentation \* Ordering medications and managing prescriptions \* Improving workflow efficiency and patient care coordination Overall, the platform supports the day-to-day clinical and administrative operations of our primary care services. Cons One issue we have experienced with the system is that appointments cannot always be fully deleted when necessary and instead must be marked as canceled. This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Chez G. Billing and Credentialing Manager Mental Health Care ### "NextGen Office/ Health Fusion users for over 10 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2026 Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. Switched from [AltaPoint](https://www.capterra.com/p/224271/AltaPoint/) This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nicole B. Counseling with Care Office Manager Hospital & Health Care ### "NextGen Office Review for an integrated care model" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 4, 2026 Been using it for 7 years with current employer. I have no other experience with any other EMR programs. Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA annalisa A. medical biller and coder lead Facilities Services ### "medical billed and coder lead" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Nextgen provides all the tools necessary to providers,front desk staff,medical biller and medical assistants.I highly recommend it especially for billing services as it is the best billing software i have worked on so far. Pros Nextgen EHR is easy to understand and is offer easy access to it under claim charge entry, which allows me fast and proper coding.The billing aspect is wonderful.Very easy to post insurance payments and patients payment.Real time eligibility is a necessary tool that nextgen offers and both i and the staff at front desk use daily.Creating new charts or modifying charts is simple and fast also. Cons I do not have any complaints in regards to this medical software.So far i have had a great experience with it and i have been using it for 5 years on a daily basis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kristin H. owner Medical Practice ### "Next Gen Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 15, 2026 Pros Nextgen works well in having all of the features you need in an EHR/EMR system. It is nice to be able to easily see the note when sending a claim. Cons Next gen makes posting payments really challenging. They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Admin Accounting ### "Efficient and User-Friendly Office Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 My experience with NextGen Office has been positive. It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility. While a few features could be faster and integrations smoother, it’s a reliable and efficient tool that boosts productivity. Pros NextGen Office is intuitive and efficient, making document management, collaboration, and workflow seamless. The cloud access is very convenient. Cons Sometimes the interface can feel a bit cluttered, and certain features take time to load. Integration with some third-party apps could be smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MU Muhammad U. Manager Health, Wellness and Fitness ### "Review of NextGen Office" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 27, 2026 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steve B. Owner doctor Alternative Medicine ### "I would never use this software again. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 18, 2026 Horrible experience. I would never use their software again. It has expensive, outdated, not user friendly. I paid a fee to get out of the contract early, and received very tense unprofessional conversations with the staff. Pros The software was highly customizable to fit with my practice. We had a responsive customer service experience. Cons The value for money was poor. It was much more expensive than we were originally lead to believe. The software had a horrible easy to use. When I logged on before the official training I could not figure out how to write a sample SOAP note. Other software I have used with intuitive, but not this one. The medical practice management was awful. It took an incredibly long time to document on a new patient on their first visit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Medical Practice ### "Next gen review " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 25, 2026 My overall experience it was great when it came to a corporation status, meaning larger practices combine. Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena one was more effective to practice physicians. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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