# NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NextGen Office the right Medical Scheduling solution for you? Explore 1284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1284) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of NextGen Office Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews Streamlined workflow experience 90% positive reviews out of 286 Most reviewers find the software easy to operate, with clear layouts and accessible features supporting efficient work. Persistent technical problems 78% negative reviews out of 115 Most reviewers describe recurring bugs, unresolved glitches, and slow support responses as ongoing challenges with the software. Anonymous User Owner, 2 - 10 employees. "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. " Intuitive and approachable design 94% positive reviews out of 77 Most reviewers describe the user interface as straightforward, making navigation and daily tasks simple to learn. Frequent slowdowns and delays 76% negative reviews out of 109 Most reviewers report performance and speed issues, including lag, freezing, and slow response times during use. Nicholas M. Physician, 51 - 200 employees. "The desktop is unbelievably slow and offers no advantage over any of its competitors." Customizable for diverse practices 85% positive reviews out of 75 Most reviewers indicate the system adapts well to various specialties, supporting unique workflows and customization needs. Excessive clicking required 70% negative reviews out of 57 Most reviewers feel the system demands too many clicks for routine tasks, making workflows unnecessarily time-consuming. ## Showing most helpful reviews Showing 1-25 of 1284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristina D. Data Entry Insurance Used the software for: Less than 6 months ### "Good software " July 23, 2024 4.0 Pros It’s easy to navigate and pretty simple to learn. Cons I liked most everything about the software so far. Review Source LM Lloyd M. President Information Technology and Services Used the software for: 2+ years ### "Very Happy with NextGen Office!" August 4, 2025 5.0 We've been with for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. Pros EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. Cons has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. Alternatives considered [CGM APRIMA](https://www.capterra.com/p/191955/Aprima-Medical-Software/) Reason for choosing NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize Review Source sW sally W. Owner Medical Practice Used the software for: 2+ years ### "No Customer Service" July 17, 2025 1.0 Long ago good product but now poor. Right now, I have waited over 24 hours and 5 phone calls just to have a password reset. Pros I have had NextGen, formerly HealthFusion, for almost 13 years. The platform is easy to use and the product used to be good. Cons Zero customer service. Over the last few years, the customer service is non existent, as the price continues to soar. Everything from enrollments with the clearinghouse to deciphering claim denials is self service. Expect to have to spend way more time creating cases, waiting several days for someone to respond, and frustration on things that should be easy. Also, lots of confusion about who to contact with the clearinghouse Waystar exists....both sides will pass the buck. Also, their MIPS/MACRA measuring factors are limited...so good luck! Review Source Response from NextGen Healthcare August 1, 2025 Thank you for being a long-time user of NextGen Office and for taking the time to share your experience. We truly appreciate your loyalty over the past 13 years and regret that your recent interactions have not met your expectations. We understand how frustrating it can be to face delays in support, especially with time-sensitive needs like password resets and claims processing. Your concerns about service quality, communication between systems, and MIPS/MACRA reporting are important, and we are actively working on improving these areas. We’d like the opportunity to assist you directly and help resolve the outstanding issues. Thank you again for your feedback VR Verified Reviewer Admin Accounting Used the software for: 1-2 years ### "Efficient and User-Friendly Office Management" April 8, 2026 5.0 My experience with has been positive. It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility. While a few features could be faster and integrations smoother, it’s a reliable and efficient tool that boosts productivity. Pros is intuitive and efficient, making document management, collaboration, and workflow seamless. The cloud access is very convenient. Cons Sometimes the interface can feel a bit cluttered, and certain features take time to load. Integration with some third-party apps could be smoother. Review Source MU Muhammad U. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of NextGen Office" March 27, 2026 4.0 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review Source KD Kari D. User Medical Practice Used the software for: Less than 6 months ### "Horrible- do not use" July 1, 2025 1.0 Pros Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program. Cons Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!! Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software. Review Source BB Beth B. Owner operator Hospital & Health Care Used the software for: 6-12 months ### "Don’t do it" May 12, 2025 2.0 Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. Alternatives considered [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Reason for choosing NextGen Office My business partner chose it because she used it in the past Review Source Response from NextGen Healthcare May 14, 2025 Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team Kristin H. owner Medical Practice Used the software for: 1-2 years ### "Next Gen Software" April 15, 2026 3.0 Pros Nextgen works well in having all of the features you need in an EHR/EMR system. It is nice to be able to easily see the note when sending a claim. Cons Next gen makes posting payments really challenging. They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. Review Source kA kim A. administrator Medical Practice Used the software for: 2+ years ### "room for growth" July 29, 2025 5.0 1)I am happy with the EDI department with a timely resolution 2) I am happy with my account manager Pros account rep's always try to help with problems that occur in a timely matter. Account manager always keeps me advise Cons 1)billing department 2) oversees calls 3) this is annoying I have to come up with 100 characters to answer these questions Review Source HB Hope B. Director of Operations Medical Practice Used the software for: 2+ years ### "NGO Review" August 4, 2025 4.0 I'm still relatively new to the Admin side of NGO, but as a clinical and clerical staff member, it's good. Pros I like the user experience, the customer support, and our account rep's knowledge and helpfulness. She is truly what makes this product worth our time. Cons The cost of the product(s) feels excessive. The Patient Portal is terribly unfriendly to the patients and staff alike. Needs serious improvement. Review Source CR Constanze R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Look elsewhere for any support. " March 5, 2025 2.0 Poor customer service. Poor onboarding. Self service. Pros Prescribing. Was smooth in the beginning. Cons Terrible support. Poor onboarding. Rep couldn’t answer most of my questions. A month later when I had more questions the rep said we had used up all of our hours. No app to use on the go. Now the rep has been unavailable for a month as we try to shut it down. Switched from [NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/) Other sunsetted and then we had to switch. Review Source CJ Crystal J. Claims Service Specialist Insurance Used the software for: 1-2 years ### "NextGen.. Creating ease in your workday" October 7, 2024 5.0 Next Gen does amazing with automatically pulling up my claims from our customers entering their information into the automated system prior to connecting with me. This makes my job so much easier and builds some type of rapport with my customer by doing so. Pros The ease and ability of automatically connecting with Avaya, and pulling up my claims for work. Cons The frequency it goes impaired, and the times it won’t automatically pull up claims. Review Source BB Brad B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good choice in EMR" October 2, 2024 3.0 Pros It's a solid EMR. The billing functions are plenty. Cons Competitors perhaps provide more alternatives with better features Review Source BH Balazs H. Designer Design Used the software for: I used a free trial ### "Absolute great!" November 15, 2024 5.0 Pros Easy to use and very useful app. Innovative Cons I don't have negative experiences about this app Review Source MF Margaret F. Financial Services Used the software for: ### "Professional billing service review of this software" July 29, 2014 2.5 Pros What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding. Cons There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 2+ years ### "Incompetence with revenue cycle team and poorly built EMR" January 27, 2024 3.0 Poor. Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. Very poor communication. Pros Its relatively cheap, however you get what you pay for... Cons Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. Multiple teams handle your account but none of these teams communicate with each other causing recurrent mistakes and constant oversight by the user Review Source Response from NextGen Healthcare February 9, 2024 We hear your frustration. Thank you for taking the time to bring this to our attention. The experience you describe falls far short of the high standards we set for ourselves. If you are open to a live conversation, I would welcome learning additional details. Please email me at coedwards@nextgen.com with some time options that work for you, and we’ll set up a call. Thank you so much. Sincerely, Colleen Edwards JL Jon L. surgeon/owner Medical Practice Used the software for: 2+ years ### "Shady ethical practices" March 2, 2020 1.0 In order to get my auto bill pay to stop I had to change my credit card number. NextGen would not stop extracting monthly payment from autopay that I had established years before. This company made a great deal of money from me for the years and the parting thanks was an exit gouge for all the money they could get. I spent many hours in discussion and in correspondence with the company to resolve this issue. Each person with whom I spot expressed understanding but said they didn't have authority to made the decision of turning off the automatic billing, even though I wasn't using the product. They acknowledged that I did notify the company but I notified the "wrong" department. Pros It was accessible in the cloud. I was able to free text fairly easily. Cons I had to nag my regional representative to get a response. He acted like he just didn't have time to help with issues. I needed to archive my records because I was retiring. My rep and the technical backup team from NextGen did not speak with a different department (billing). The billing department felt that I should given earlier notification in order not to fulfill a yearly billing cycle. It became apparent to me that the various departments don't communicate with each other. The billing department could have honored my telephonic and email communications that I had with two of their other departments and simply closed my account in a month or two. They chose to stiff me for a complete year of billing. Reason for choosing NextGen Office Stay away from NextGen. They are a shady company. Given that their right hand doesn't know what their left hand is going, the customer is left to make up for their failure to internally communicate. Exiting the company into retirement was a goat rope to say the least. Review Source MD Monica D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Very user friendly" June 13, 2023 5.0 I think NextGen is more user friendly than patient friendly so depending on your needs, it may not be the best system for you. The overall system is extremely clean and easy to navigate. There is a lot of customization and features that you can add in and take out as needed. Pros NextGen is by far one of the easiest EHR providers to use. It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities. Cons While I love the clipboard to easily drag and drop appointments, I wish the system showed the original appointment in the patient chart and that it was moved. It happens sometimes but not usually and it would be helpful to note that the appointment was moved. The patient portal and documents definitely need work as they don't always work to their complete functionality. Review Source SP Sarojben P. Caregiver Health, Wellness and Fitness Used the software for: 1-2 years ### "Next Gen Office Review" July 24, 2024 5.0 Pros is a useful platform to manage patient information with various templates / customizable options. Cons When there are new software updates, it is a challenge because previously customized features disappear and have to be done again. Medical staff and providers also have to be retrained to get familiar with the new features / options. Review Source SJ Saeed J. President Medical Practice Used the software for: Less than 6 months ### "Dermatology Office Using MediTouch's HealthFusion for nearly 1 year" December 5, 2016 4.0 In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product. Pros Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based Cons Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better Review Source AW Anna W. CFO Hospital & Health Care Used the software for: 2+ years ### "Good for now, No view for the future" December 6, 2022 4.0 We enjoyed all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in. Pros The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well. Cons The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging. Review Source VR Verified Reviewer Director of Coding and Billing Services Hospital & Health Care Used the software for: 2+ years ### "If not for the reports, all would be 5 stars" December 4, 2018 4.0 Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin. Pros Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you. Cons The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system. Review Source AV Ansh V. Digital marketing Executive Information Technology and Services Used the software for: 1-2 years ### "NextGen Office: A Cloud-Based Productivity Suite" December 20, 2022 4.0 Pros is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals. Cons One potential con of is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs. Review Source JN Jennifer N. Business Administration Coordinator Used the software for: 2+ years ### "NextGen has been easy to learn and has grown with the changes that occur in the medical field." November 7, 2017 5.0 We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal. Pros The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty! Cons The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed. Review Source SG Steven G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Not so good" August 30, 2021 2.0 Not good, mistake to have changed to this program. There are much better programs that have far better functionality. Weak customer service for dealing with the frequent server issues. Pros Mostly easy for scheduling and billing processing. Cons Cloud based software that suffers downed servers on a near weekly basis, customer support never does anything but post a notification and then its down for extended amounts of time making it very difficult to complete our medical practice tasks and billing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.