# Page 11 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is NextGen Office the right Patient Engagement solution for you? Explore 1278 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews

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NextGen Office

4 (1278)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of NextGen Office

## Showing most helpful reviews

Showing 251-275 of 1278 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Delivery Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Running on old Software"

October 23, 2018

3.0

Pros

Gets the appointments scheduled, and the medical information generated.

Cons

Nextgen is a great tool for dental, but medical services do not make sense on here. It does not give a good end user experience.

Review Source

HP

Hayden P.  
Asst Mgr  
  
Used the software for: 2+ years

### "Our NG techs are usually very helpful and responsive. "

November 6, 2017

5.0

Pros

The flexibility for different types of workflows. Frequency of updates also has shown a lot of improvement over time.

Cons

Some common sense features are missing and take awhile to come around. Care Guidelines fell short at release and even 2.0 will be missing some key features.

Review Source

RC

Robert C.  
Director of Operations  
  
Used the software for: 2+ years

### "Great customization with lacking customer support"

November 7, 2017

4.0

Pros

The ability to adjust and customize the product to meet your workflows. The frequency of updates allows for less training needs.

Cons

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Review Source

RB

Rachael B.  
Coder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "NextGen is easy to use"

July 25, 2019

5.0

It has been very good. The encounters are easy to find and sort and the charge posting is pretty straightforward. There is not a lot of training time with this system.

Pros

I like that you can search by patient or encounter. We use the billing system and it is very functional.

Cons

There is no list of the last few accessed patients. You have to search the patient over again if you need to get back into the chart. Other systems we use offer this feature and it is nice.

Review Source

EL

Elizabeth L.  
Billing Supervisor  
Medical Practice  
Used the software for: 2+ years

### "Great customer support, program can be improved greatly."

February 9, 2018

3.0

I think the NextGen customer support is very helpful and knowledgeable. I think there also should be more on hands training from the support team on how to use certain areas of this system.

Pros

It is user friendly. It is not difficult to get in and understand what to do. It is a robust product with great possibilities.

Cons

It takes too many clicks of the mouse to get anything done. the EPM side and the EHR side do not communicate internally as they should. It is very glitch and locks up & slows down to often.

Review Source

EM

Eric M.  
QI Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Gets the job done "

December 6, 2016

4.0

NextGen Helps us meet our needs for collecting information and meeting PCMH requirements. I wish that they would do something really innovative with their software on the Ambulatory side. Also wish Ambulatory info could easily be collected with ipad ( intake ) . Customer service website is 100% than it use to be. Also wish that Patient portal had an app in the market.

Pros

really like in the smart notes from Reason for visit.

Cons

They charge for everything. We pay so much a month for Nextgen and yet they charge us for simple canned reports for PCMH.

Review Source

DF

Diana F.  
  
  
Used the software for:

### ""

October 29, 2012

5.0

Having done medical billing for over 20 years I was not looking forward to having to change software yet again - third time in a little over a year - just trying to get a good EMR set up that actually worked. We switched to MediTouch in July using both the EMR and PM side however I use mostly the PM side myself as the coder and biller. I was so impressed with the initial setup. My biggest concern was Medicare claims because that is such a huge part of our practice. Not one Medicare gliche or denial on the initial batch of claims and none since. I have never had any transition go this smoothly. I have had to call support a few times since the onset as you do with any software. I have found them most helpful and almost always solved the problem while I was on the phone with them. A couple of times they had to research and call me back which they always do and also send you an email of the call and resolution of the issue. I love entering the claims and knowing they will be sent out shortly without any additional steps by me. And if one is rejected I get an email telling me that. They are fantastic people to work with and they really understand the medical practice and insurance business. The only issue I have had so far is the fact the pt's statements did not reflect when they have a credit that is not applied. So I called support and pointed out to them that I was going to have to go thru all my statements before they go out to make sure the balances are correct. Their programers are working on this. I look for resolution on this issue soon! I have to say of all the EMR systems I have worked with, MediTouch is at the top. None were as user friendly as MediTouch.

Review Source

DT

Dan T.  
IT Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "NextGen has grown in functionality and reliability over our years of use. "

November 8, 2017

4.0

We have access to a large datastore of information that will help to provide quality assessments and care.

Pros

How customizable it is for specialties. The training is very robust and covers all of the areas of activities that the users need to navigate,

Cons

It can be resource intense and does require some attention to the details of best practices. However, the customer support is very proficient at diagnosing issues and assisting with best practices to improve and optimize performance.

Review Source

KF

Kayla F.  
Business Integration Coordinator  
  
Used the software for: 2+ years

### "easy to learn however time consuming to complete a note based on provider/practice needs"

November 7, 2017

4.0

Pros

The software is easy to train new staff, however adding templates onto one screen can become hard to maintain. Not all information is easily available for all to view. Once the system is trained to employees it becomes user friendly. I like how it is displayed for users to see it all.

Cons

The template itself isnt the easiest to view. You have to search on the templates to find exactly what you need unless you know what you are searching for and well trained

Review Source

LAO

Leigh Ann O.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Overall I am satisfied, but some of the workflows need improving."

November 7, 2017

4.0

Easy and quick access to answer questions from patients and insurance companies. The education print outs are easy to configure and provide. The EHR charges sent to a holding tank works best for our large practice.

Pros

The ability to carry the same chart from PM to EHR. The new portal icons are great. The system generated alerts are helpful.

Cons

The phone number displayed on the home page is always the top number entered in the PM demographics. Workflows for exclusions are not consistent and some are tedious.

Review Source

RJ

Rashida J.  
Manager, Insight Applications  
  
Used the software for: 2+ years

### "Decent PM system but Room for Improvments"

November 7, 2017

4.0

Pros

I like the ease of use the product, customization of user preferences from color coding and some of the reporting filters

Cons

I think the product wasn't tested with actual super users/clinical personnel. I say that because often times our users complain of too many clicks, not good workflows, not the ability to customize workflows, etc. However, they work well with what they are given considering the application isn't ASC focused. Support is hit or miss.

Review Source

AG

Anthony G.  
BI Manager  
  
Used the software for: 2+ years

### "Great database structure"

July 24, 2018

4.0

Pros

Speaking as a BI professional. NextGen has the best structure for their underlying database. It is easy and intuitive to learn and use.

Cons

As with all EHRs, out of the box reporting is terrible. You need your own developers to really get at the BI side of things.

Review Source

SE

SHANIKA E.  
dental business office manager  
  
Used the software for: 2+ years

### "I like the system it seems hard at first for dental users then you learn it quickly and becomes easy"

November 7, 2017

5.0

Pros

I like the workflow and categories you can setup in the appt book. It is nice that you can set different providers to different colors on the appt book. I like that you can print the patient label to give on next visit card.

Cons

if using on book need a way to identify a different location. the system is not really setup well for dental treatment plans. it makes treatment plans take alittle longer or you have to spend a lot of time setting up contracts.

Review Source

HC

Hernando C.  
  
  
Used the software for:

### ""

August 7, 2013

5.0

Despite working since almost the mid 1990s, I was one of those paper and pen holdouts until this last month, when we started using MediTouch. We decided on this software after reviewing several other EMR's. Some were not well suited for my particular needs; others had very mixed reviews, which prompted me to worry about their product support and the speed with which we would see solutions to possible future billing problems. Yet other packages were so expensive, that I just could not afford to use them. To add to the formula, I also desired to use iPads due to their extended battery life and relatively cheap price. MediTouch seemed to strike a balance between what I want and what I can afford, and we've been very satisfied so far throughout the implementation process. Their customer support and training people are very good at what they do. MediTouch is very complex, but surprisingly simple at the point of care. I have the patients fill out the developmental screening Q's in the waiting room using one of the iPads, that way, the ROS and the PE are a quick few taps away from completion when they walk in to see me. The Preventative and Anticipatory Guidance recommendations are a few taps more. There is very little loss of eye contact during the visit, something I wanted to avoid with using an EHR. I wanted to have minimal interference in what was going on between me and my patient. MediTouch can deliver this.

Review Source

VR

Verified Reviewer  
Resident Physician  
Hospital & Health Care  
Used the software for: 1-2 years

### "NextGen Healthcare"

December 3, 2019

5.0

Overall, my experience with NextGen has been positive, and the impact it has made on my EMR and practice development tools has been essential.

Pros

This firm allowed for the development and associated management of my electronic medical records needs, as well as being integral in the development of many practice management strategies.

Cons

Sometimes it can be a bit complex, and could be simplified a bit for lower level users and product inquiries.

Review Source

JE

John E.  
CFO  
Medical Practice  
Used the software for: 2+ years

### "Too many clicks and customer support is so bad I can't put it in one sentence."

August 31, 2018

1.0

Customer Service is a joke and they are very unethical in their billing practices and procedures. No way would I ever recommend this company/product.

Pros

Nothing. This system is so convoluted it takes twice to three times longer for new staff to learn over other systems we've used.

Cons

Everything. Once they get your credit card info, beware. If you try to leave these folks they will bill you for stuff just cause they can I guess. If you leave cancel the card they have immediately.

Review Source

JD

Jessica D.  
Applications Manager  
  
Used the software for: 2+ years

### "The ability to customize is great. It does make the workflow a bit piecemeal. "

November 7, 2017

3.0

Pros

We can customize any template to meet our providers' needs. This allows us to create workflows that support the providers natural documentation workflow. It also allows us to report on just about anything we need.

Cons

The additional costs of new products to maintain regulatory compliance. Purchasing new interfaces, applications, etc. are cumbersome. And because some of the applications were acquisitions, it makes the product feel a bit choppy.

Review Source

KO

Kathryn O.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "They all third party vendors to turn off your platform"

July 7, 2019

1.0

HORRIBLE.... AWFUL...THE WORST.

Pros

My main complaint is not with the software, but with Business Operations. They have 3rd party vendors who do not disclose that they will own your license not you, and then on a whim turn off the platform, but you can "buy" it back from them. Calls to NextGen only resulted in being told pay the price (Ransom) and we cannot help you. YES THEY ALLOWED OUR PATIENT PLATFORM TO BE TURNED OFF....WITHOUT REGARD FOR PATIENT WELFARE AND HIPAA.

Cons

Sales in California does not display a level of concern for your practice or your patient data.

Review Source

AP

Austen P.  
Director of human resources  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product as a whole"

November 6, 2017

5.0

We get the functionality required for our practice through customized templates. It would be nice to have more neurosurgery templates and functionality out of the box.

Pros

I like that it offers customization which our practice likes. It lets us add functionality to the program that it does not have out of the box.

Cons

The software seems extremely expensive. With multiple fees per year in maintenance, ect, the cost can sometimes be overwhelming for a small to medium sized practice.

Review Source

JM

Jaime M.  
  
  
Used the software for:

### ""

July 24, 2012

4.0

I am a medical biller/collector for a private office in Los Angeles. We offer a number of services mainly focusing on joint therapy and rehabilitation. Our office was looking for software that would fit all of our needs. From front office check in, to doctor’s notes, to billing and check out as well as follow up appointments. We were excited about going paperless and this software seemed to be the perfect fit. Prior to switching over to MediTouch PM we used a number of excel spreadsheets to track billing and collections. We just recently switched over to the new program about a month ago. I have been able to attend various webinar sessions and I must say they are extremely helpful. Being able to get an overview of the program and then ask specific questions at the end was great. I really do appreciate the resources they offer. I am still getting used to the program and still learning my way around but for the most part, the program has been pretty simple to use. If I ever get stuck, I can always go to the training site, type in what I need help with and a number of resources are located for me. They are also only a phone call away! I've had to call the company regarding specific enrollment questions and they have always been able to help me, or at least point in the right direction. We have benefited tremendously just in the past month. It makes it so convenient to have everything you need in one place. I am able to create a claim, submit the claim, track the claim, receive EOB's and post payments easily. It is also a great tool for collection. Its easy to see which claims have been paid or rejected and why. Overall I love MediTouch PM!

Review Source

JG

Jose G.  
Health Information System Manager  
Medical Practice  
Used the software for: 2+ years

### "The 5.9/8.4 version templates are more user friendly. The spell check is popular with our providers "

November 7, 2017

4.0

the benefits that we got was the Medical records are available and legible in all our locations. We could implement a standard practice.

Pros

The customer support is awesome, they respond rapidly and are very knowledgeable. They always make sure that you do not have any more questions or issues currently open that they can assist you with.

Cons

The thing I like least is that some of the fixes are usually available until next update or they are an enhancement for future release.

Review Source

RW

Robin W.  
CEO  
  
Used the software for: 2+ years

### "The system is very easy to maneuver, it is quick and it is efficient and effective."

November 7, 2017

5.0

Pros

The utilization of the program, the icons and the ease of it. Technology I can sometimes be challenged with this and this program is very useable for the high tech person as well as the less tech person.

Cons

It can be slow depending upon what you are downloading but this could be due to the size of the file. The location of the sessions would be excellent if that could be added as that would be another added feature in the future.

Review Source

VR

Verified Reviewer  
EHR Application Specialist/ EPIC analyst  
Information Technology and Services  
Used the software for: 2+ years

### "NextGen EHR review"

August 22, 2018

4.0

My overall experience has been good. With a little more work I believe they can be a huge contender against the bigger EHR Systems out there.

Pros

Tracking MIPS progress. Also the eRx functionality.

Cons

Difficulty with Integration with things such as referral systems, labs, inventory.

Review Source

aB

ahmed B.  
founder  
Graphic Design  
Used the software for: 1-2 years

### "gestion"

July 21, 2023

5.0

me facilite le travail

Pros

facilité d'utilisation et simple pour les administrations

Cons

je trouve pas d'inconvénients au contraire

Review Source

MQ

Mary Q.  
director of rev cycle  
Medical Practice  
Used the software for: 1-2 years

### "Always entering tickets and waiting"

November 7, 2017

2.0

I love the reports. they are very robust and helpful!

Pros

many places to enter data within next gen. I like the ability that templates can be created and used. I like the drug reconciliation. On the PM side, I like the reporting and flexibility. I like the tasking and would like to implement this more. I feel that we have not set up our file maint. as well as we should have been and it would be helpful to review and cont to update.

Cons

due to the many places, the workflow doesn't always work, so to help your product, should offer more training and best practice to help client resolve

Review Source

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