# Page 15 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 15 - Reviews of NextGen Office ## Showing most helpful reviews Showing 351-375 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Ashlee S. Clinical Manager Used the software for: 2+ years ### "Nextgen has a lot of upgrades, customization's and reports." November 8, 2017 4.0 Pros What I like most about this software is the HQM Portal and the ability to see the missed opportunities. Patient Portal and Patient Engagement is effective. The ability to run reports is easy and very customizable. Cons The thing I like least about this software is when upgrading you potentially lose all customization's. Performance at time is slow . Review Source CB Christine B. Dir of health information systems Mental Health Care Used the software for: 2+ years ### "EPM functionalities works great. EHR functionalities needs improve to be more user-friendly" November 6, 2017 3.0 Pros We like the capability to customization templates and also be able to get to the database to run reports Cons not user-friendly at certain templates. When having a functionality available, sometimes it did not carry forward till the end. Such as when providers can view certain data, it would be nice to be able to allow them to pull into their notes. Review Source mB mendy B. billing specialist Used the software for: 2+ years ### "a great software to have in place" November 8, 2017 4.0 Pros the ease of being able to navigate and use this software makes it great to train new employees and have other people pick up the use of the program very quickly Cons I don't really have any negatives at this time before it was trying to get a support person the phone but that was corrected and now its a breeze because we have our own support person Review Source LM Laura M. EHR Training Specialist Information Technology and Services Used the software for: 2+ years ### "Great customer support" November 7, 2017 4.0 Switching from the paperworld to electronic has made everything easier since there is no need for so much paperworld floating around or getting lost. Pros From the software I enjoy that it has improved drastically from 5.6 SP1 when we first joined NextGen Cons The least I like about the software is the amount of clicking that needs to be done across the panels in order to meet the coding. Review Source OA Olukunle A. Director Hospital & Health Care Used the software for: 2+ years ### "Great Software" October 13, 2016 4.0 Meditouch is a great software that gives you an entire suite of products at a reasonable price. I mainly use the billing software which has its own integrated clearinghouse. This helps increase acceptance rates with insurance companies and offers immediate feed back on submitted claims. It is a great software and would recommend any practice to check out the free demo. Pros Ease of setup and cost. Cons Not able to do hospital billing. Review Source TW Toni W. Used the software for: ### "" February 3, 2012 4.0 I am the office manager of a small, single physician, pediatric office. When we were getting ready to open our office in the summer of 2011, we decided to have a demo of the HealthFusion product. It seemed to be a perfect match. We purchased the PM and EHR products and begin training on the system immediately. By the time we saw our first patient in August, we were ready to go. The PM system made those first weeks of opening a new practice easy. Since we have used the product from day one, we did not have the transition to worry about. The ease of use of the product has allowed us to reduce the hours of support staff, saving the practice money. The billing side of the PM is very user friendly and allows the billing dept to quickly process claims and handle rejections and appeals. Being a pediatric office, we have discovered that we needed some "special" things out of the program. We have contacted customer support and always received wonderful customer service. They take our suggestions and ideas seriously and implement them when they can. A good example was the way the weight was displayed on the encounter. The program would round the weight down to the nearest whole number. As an adult, the extra 14 oz does not have an impact on the meds prescribed. On an infant, 5 pounds is much different than 5 pounds 14oz and does have a huge impact on the course of treatment. When Customer service was contacted about this, they immediately made the change in the software and we were able to see accurate weight the next day. Review Source RH Richard H. IT Manager Used the software for: 2+ years ### "Nextgen can get very confusing when first walking in to it. But can work for you when understood." November 6, 2017 3.0 Pros The software is great, but you have to know it to let it work for you. The software has a good customer service with the community success when issues arises.. Cons It may get convoluted in areas such as the diagnosis codes and problems module. The issue can come from work flow, but issues with known issues I feel like is not address accordingly. Review Source JA Jennie A. Clinic Coordinator/Information Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Good base platform. Needs customizations for specialty clinics." November 6, 2017 4.0 Ability to customize the areas that are not fully functional in my offices workflow in order to improve timeliness. Pros Ability to customize templates to the needs of the office by adding requested information for the providers. Cons Does not seem to be created by people who actually use the software. Updates seem to be addressing a lot of previous data needs that were missing. Review Source NS Naomi S. Director Used the software for: 2+ years ### "NextGen EHR allows our physician to document clinical data, quality metrics at the point of care ." November 7, 2017 4.0 Pros The new inbox workflow in NextGen allows you to see patient information without having to open the clinical record. You can see the appointments, medications, problem list, alerts and diagnosis on the patients Cons In some of the templates, there are numerous clicks that are required to meet the quality metrics for reporting requirements. Review Source RA Rachel A. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" November 6, 2017 4.0 Learning more about billing software Pros I work Mostly with the billing department. The claim process is very user friendly. Knowledge exchange is easy to look for user guides when we are not sure on how to do something. Cons Upgrades are hard when we are very customized. Pain Managment is not a specialty that is thought about when building this product Review Source cV cristina V. practice administrator Medical Practice Used the software for: 2+ years ### "its been great to have due to not needing to find charts all over the places" November 7, 2017 4.0 workflow improved - Pros few templates - streamlined- customer support is fast to respond back when we open a ticket EPM software is simple to also use Cons having to recreate all the templates after upgrades and having to pay so much for a nextgen expert to come out to help us out and at times they are not knowledgeable with everything we need. Review Source KB Kimberlin B. HIT - Informatics Specialist II Information Technology and Services Used the software for: 2+ years ### "Great product!" November 7, 2017 3.0 Reporting capability. Pros Easy to use and configurations all of which are customizable. It's great to be able to report on fields and have the capability to make the changes to the system if needed. Cons For some it can seem as though the clicking on radio buttons, picklists etc can be time consuming. It's easier for users who are technically savvy. Review Source JM JARED M. BUSINESS ANALYST Information Technology and Services Used the software for: 2+ years ### "Plenty of options. Customization is better in theory than in practice." November 7, 2017 4.0 Customization for a unique business model. Pros I like the ability to create templates and customize to the request of the end user. This also comes with a lot of work to maintain, but is necessary for our business. Cons There are many tools and addons that are delivered by third party applications rather than being integrated directly into the software. Review Source DS Daniel S. physician Medical Practice Used the software for: 2+ years ### "Steer clear of this software. " February 23, 2018 1.0 Pros Web based. Can use with iPad, Windows, etc. iPad friendly. Prescriptions easy to send electronically. Cons Hard to look up diagnoses. Medical/surgical history hard to add. Problem lists cumbersome. Makes scheduling and billing harder not easier. Labs cumbersome to reconcile. Hard to view labs and documents. Many, many other shortcomings. Review Source LP Lahila P. Project Manager Hospital & Health Care Used the software for: 2+ years ### "Expert PM and EHR user starting with 5.8/7.9" November 6, 2017 4.0 Pros The end usability has improved tremendously! Our Providers are stating that their are less clicks with their documentation. The attention to detail for FQHC's and CHCs has also greatly improved. Cons There is always more than one way to document within NextGen. Thus complicating best practice workflows and creating lazy documenting habits. Review Source VR Verified Reviewer Data Analyst Government Administration Used the software for: 6-12 months ### "NextGen? More like LastGen" July 28, 2018 2.0 Pros Not much to like about NextGen Population Health. I've been assigned to work with this application on a couple of projects in 2017 and oh my god was it giving me a headache. Not many positive aspects I can list to be honest. Cons Honestly, where do I begin? Let's start with something basic. Just searching up medical history would return many results that have nothing to do with what you search for? Tons of little bugs and mistakes that need fixing. Review Source YB Yolounda B. Clinical Informatics Manager Used the software for: 2+ years ### "NextGen is the most user-friendly EHR I have supported. I'm currently supporting two EHRs" November 7, 2017 5.0 Pros user friendly, the user interface. the constant improvements that they are committed to making. their innovation and staying up with the industries guidelines. Their expertise with CHC/FQHC Cons reporting. currently, we have to use a 3rd party application to get the proper reporting. we are a fqhc and report to a lot of entities. Review Source BF Bambi F. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I enjoy the Nextgen product and it is easy to use." November 7, 2017 5.0 Pros Easy to use and the ease of training others in my clinic make it a joy to use and would recommend to other clinics. The font is an good font to use and the ease of moving around the system is great. The upgrades are great and I enjoy working with my sales team. this product is easy to teach my staff and doctors. I would also like to let other clients know that for the price and all the one on one care you get from the sales staff is great. My doctors enjoy using this product and the ease helps clinic flow great. Cons Customer service can lag sometimes. The upgrades are always occurring so you have to stay on your product to make sure you are on the most current system. Review Source CF Christina F. Director of Clinical Informatics Health, Wellness and Fitness Used the software for: 2+ years ### "Continuous change" November 7, 2017 4.0 We have received national quality awards Pros I like the fact that it is multi faceted. There are many different specialties that can work on this software. There is decent reporting for tracking as well Cons It is so multi faceted. lol. I think it makes it hard for them to make all specialties great with the ever changing reporting requirements. Review Source RL Rachel L. Revenue Cycle Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Confusing and needlessly complex, doesn't seem to be in touch with how med practices actually work" November 8, 2017 3.0 help managing the business and provides financial reports Pros Automated features like real time server, claim edits, back ground business processor. Interface between electronic chart and billing is also helpful. Cons reporting is too restrictive, limited fields available make reports less useful and it would be great to be able to report by exclusion Review Source LM Liana M. Senior Manager Used the software for: 2+ years ### "Experience with Nextgen EHR and PM" November 7, 2017 4.0 Pros It is great for startups when the business has a lot of options and ability to interface with outside vendors to customize for your practice. Cons User friendliness Programming capabilities like multi-select / intellisense search Too many options Scripts dependency on Nextgen Customer service, like back-end cleanups for example Review Source TB Tammy B. Surgery scheduler Used the software for: 2+ years ### "I USE THIS EVERYDAY AND IS VERY USER FRIENDY. VERY BENEFICIAL TO OUR SYSTEM ADN DRS . " November 7, 2017 1.0 Pros THE SCHEDULING MODULE IS VERY EASY TO USE AND BENEFICIAL TO OUR PRACTISE. VERY EASY TO USE AND TEACH OUR OTHER SCHEDULERS. Easy for our dr's to utilize and send surgeries to us Cons not enough education re: how to use would love to be able to use it more and train our staff for better usuage for tasking module especially easy Review Source KI Katrina I. Operations Management Hospital & Health Care Used the software for: 2+ years ### "I've worked within the Meditouch PM product and I find it to be intuitive and easy to navigate" November 7, 2017 4.0 The entire system is intuitive and easy to navigate within Pros I especially appreciate the ease of reporting and being able to run/customize a large variety of reports Cons I wish their payment plan module was more robust and would allow for auto pay. I also would like to see increased functionality and advanced features with their claims work list. Review Source AG Amy G. VP of RCM Used the software for: 2+ years ### "Good base product that will allow you to start using EHR workflows immediately." November 8, 2017 4.0 Pros Most features are on one screen and ease of use for staff. Ability to task between EHR and EPM for follow up tasks. Ability for real time charge capture. Cons We have had to customize quite a few templates for our specialty to meet our physician needs from a workflow perspective. Limited EHR reports but abundant EPM reports. Review Source bW brad W. Physician's Assistant Medical Practice Used the software for: 2+ years ### "AVOID THIS INEFFICIENT, BUGGY EHR LIKE THE PLAGUE!" July 17, 2016 1.0 Pros There is not much to love here. See below. This is literally the worst EHR on the market. A better name would "1990's-Gen". NextGen definitely is a misnomer. Cons \-Inefficient. Requires multiple clicks (4-5) more than competing software to complete the same tasks. -Glitchy. Often an RN will take a message and task to me, and the message will simply disappear. I had a patient run out of anti-seizures meds because of this. -Slow. Often freezes/lags in the middle of a chart, requiring you to wait for a minute or two. This is with a dedicated fiber optic connection and quad-core computers. -EXTREMELY POOR CUSTOMER SUPPORT. Once the product is sold, no one gives a shit about you anymore. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.