# Page 2 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of NextGen Office ## Showing most helpful reviews Showing 26-50 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OE Omid E. President Health, Wellness and Fitness Used the software for: 2+ years ### "Solid EHR/PM with Potential if Enhanced" July 25, 2025 4.0 NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. Pros NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. Cons NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[CGM APRIMA](https://www.capterra.com/p/191955/Aprima-Medical-Software/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing NextGen Office The price and familiarity of the platform helped. I have templates already built, so that was easy to move over. Review Source LM Lloyd M. President Information Technology and Services Used the software for: 2+ years ### "Very Happy with NextGen Office!" August 4, 2025 5.0 We've been with for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. Pros EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. Cons has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. Alternatives considered [CGM APRIMA](https://www.capterra.com/p/191955/Aprima-Medical-Software/) Reason for choosing NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize Review Source VR Verified Reviewer Admin Accounting Used the software for: 1-2 years ### "Efficient and User-Friendly Office Management" April 8, 2026 5.0 My experience with has been positive. It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility. While a few features could be faster and integrations smoother, it’s a reliable and efficient tool that boosts productivity. Pros is intuitive and efficient, making document management, collaboration, and workflow seamless. The cloud access is very convenient. Cons Sometimes the interface can feel a bit cluttered, and certain features take time to load. Integration with some third-party apps could be smoother. Review Source KD Kari D. User Medical Practice Used the software for: Less than 6 months ### "Horrible- do not use" July 1, 2025 1.0 Pros Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program. Cons Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!! Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software. Review Source BB Beth B. Owner operator Hospital & Health Care Used the software for: 6-12 months ### "Don’t do it" May 12, 2025 2.0 Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. Alternatives considered [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Reason for choosing NextGen Office My business partner chose it because she used it in the past Review Source Response from NextGen Healthcare May 14, 2025 Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team DT Diana T. Clinical Office Manager Medical Practice Used the software for: 2+ years ### "Next gen review " January 25, 2026 3.0 My overall experience it was great when it came to a corporation status, meaning larger practices combine. Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena one was more effective to practice physicians. Review Source MU Muhammad U. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of NextGen Office" March 27, 2026 4.0 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review Source Kristin H. owner Medical Practice Used the software for: 1-2 years ### "Next Gen Software" April 15, 2026 3.0 Pros Nextgen works well in having all of the features you need in an EHR/EMR system. It is nice to be able to easily see the note when sending a claim. Cons Next gen makes posting payments really challenging. They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. Review Source TR Tracy R. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Nextgen Review" September 18, 2025 3.0 Overall we have had a positive experience. We would appreciate more communication from customer support once a problem is resolved. Pros We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software. Messages and tasks are easy to use. Cons I do not like that only one user can be in the soap note at one time. It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion. Switched from [IMS](https://www.capterra.com/p/12549/MICA-MED/) We were having issues with IMS being reliable for daily use. Review Source SO Sameer O. Physician and Owner Medical Practice Used the software for: 1-2 years ### "STAY AWAY !!" February 21, 2025 1.0 Very Poor. They provide you with all the features with extremely limited training. Then when you ask for more training, they charge you by the hour o top of the expensive monthly payment !! It toome 2 months to contact someone just to update my credit card. Sure enough, starting Feb 2025 , they will start charing surcharge on the credit card payment as well . Pros Extensive Features. However it's like someone throwing you in an airplane cockpit and having you figure out how to fly the plane on your own. What good is that ?> Cons Very High Price + Extremely Poor Customer Service Alternatives considered [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Reason for choosing NextGen Office That's the one I am going to switch to as soon as I can get rid of NextGen Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) I should never have done that. Now I am locked in a contract with no easy escape. Review Source CR Constanze R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Look elsewhere for any support. " March 5, 2025 2.0 Poor customer service. Poor onboarding. Self service. Pros Prescribing. Was smooth in the beginning. Cons Terrible support. Poor onboarding. Rep couldn’t answer most of my questions. A month later when I had more questions the rep said we had used up all of our hours. No app to use on the go. Now the rep has been unavailable for a month as we try to shut it down. Switched from [NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/) Other sunsetted and then we had to switch. Review Source MB Michael B. dermtologist Hospital & Health Care Used the software for: 2+ years ### "NextGen not best for Derm" March 3, 2025 3.0 Used for several yrs and ultimately changed to MMA for EMR. Still use Nextgen for PM. Pros Clinical and practice management EMR together and seamless integration. Cons Poor fit for dermatology. Not streamlined and efficient. Many clicks and scrolls to get through it. Review Source CJ Crystal J. Claims Service Specialist Insurance Used the software for: 1-2 years ### "NextGen.. Creating ease in your workday" October 7, 2024 5.0 Next Gen does amazing with automatically pulling up my claims from our customers entering their information into the automated system prior to connecting with me. This makes my job so much easier and builds some type of rapport with my customer by doing so. Pros The ease and ability of automatically connecting with Avaya, and pulling up my claims for work. Cons The frequency it goes impaired, and the times it won’t automatically pull up claims. Review Source VR Verified Reviewer Adm Support Chemicals Used the software for: I used a free trial ### "HR DEV REF" November 11, 2024 4.0 Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively. Pros Comprehensive EHR and practice management features. Cons Initial setup can be time-consuming and complex. Review Source Heather T. Administrative Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "NexGen insights " September 1, 2024 4.0 Nexgen had many uses I used on a daily basis such as charting, e-scribing medications, ordering office supplies, as well as a patient portal where patients could access, they're records and medication list. Pros Patients can review their personal health records, including medications and lab test results and the billing integration helped my billing needs Cons learning to customize can be pretty complex and time consuming. It's really not the best for a small practice. Review Source BB Brad B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good choice in EMR" October 2, 2024 3.0 Pros It's a solid EMR. The billing functions are plenty. Cons Competitors perhaps provide more alternatives with better features Review Source GM Gina M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great app " September 16, 2024 5.0 Pros Perfect for small businesses looking for platform Cons Just the usage of it in the start using it Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Updated Review" December 25, 2025 3.0 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help Cons Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times Review Source Response from NextGen Healthcare March 6, 2026 Thank you for sharing your experience. We’re glad to hear that you initially found our team responsive and eager to help, and that overall, you had a positive experience with Nextgen Healthcare. That said, we take your comments about follow-up and having to reach out multiple times very seriously. Consistency in support is just as important as promptness, and we are actively working to strengthen our internal processes to ensure inquiries are addressed the first time thoroughly. We truly appreciate your feedback—it helps us identify where we can improve and deliver a more reliable experience moving forward. Thank you from the Nextgen Healthcare Team BH Balazs H. Designer Design Used the software for: I used a free trial ### "Absolute great!" November 15, 2024 5.0 Pros Easy to use and very useful app. Innovative Cons I don't have negative experiences about this app Review Source MK Michelle K. IT Program and Project Manager Medical Practice Used the software for: 2+ years ### "IT Program/Project Manager" August 21, 2018 5.0 In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds. Pros 1\. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff! 2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more! 3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product! 4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration. 5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows. Cons Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members. In addition, the graphical user interface was so new to staff, this caused delays in the encounters. (To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!) Review Source TS Tracy S. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Disappointed" March 19, 2023 3.0 Overall I'm disappointed and it seems overpriced. I like the custom forms, knowledge database, and templates. I am comfortable with technology and know with a little work the software could be better but I don't think anyone cares. Tech support is slow and you must log into a web site to post issues so you need to log back in to find a response. If it weren't so difficult to change, I would but don't want to go through it again. Pros Support/Training Access. Almost anything you might have questions about is available in the knowledge database. The interactive training videos are very helpful.Custom Forms. Adding custom forms is easy.Visit Templates. It allows one to save common visit notes. Cons Inaccurate error messages. For example, if a patient's address is not entered and you try to send a prescription, it gives an error message about the sig. It took forever for me to realize why this happened. Reported but support did not correct or seem to care.Tech support. To request a new feature/additional service, you must contact the sales rep. I wanted 4 months for a response to adding a second lab.Radiology orders. To order tests I must go into the admin area and add the test with the CPT code the first time. The tests aren't built in during setup so ordering a test you haven't ordered before is time consuming. The longer you use it the better it is but these should be built into the system.New patient. When adding a new patient, if they have a family member already registered with the same insurance, it forces you to use the existing profile and this doesn't always work so you are forced to start over. Claims. The process is time consuming. Inconsistent fields. For example, the date field on one form allows one to type in the date and automatically advances to the next field but on other forms one needs to tab from month to date, on anther a form pops up and you must click the month, day and year. Reason for choosing NextGen Office The sales person was not as aggressive and I'd used NextGen Enterprise before. The other options were very expensive. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) I wanted the ability to chart more quickly and hoped for something like NextGen Enterprise but this is not even close. Review Source SH Simone H. Doctor Medical Practice Used the software for: 2+ years ### "I must be missing something...." July 26, 2015 1.0 Pros It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly. Cons Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note \[great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)\] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter.... Review Source LK Lauren K. Referral Coordinator Medical Practice Used the software for: 2+ years ### "A medical records system you can trust!" October 12, 2022 5.0 My overall experience has been very positive. It was an easy system to learn, with reliable customer service and support. Pros Nextgen is an ideal platform when operating across multiple office locations or affiliate offices under one corporation. Medical records are viewable in one platform without having to log in and out for each location. Patients are easily searchable with alerts to prevent accidental adding of duplicate charts. You can add a feature to check insurance eligibility on both medical record and practice management side. And encounters instantly populate on both sides, making transferring from front desk to clinic seemless. It is easy to set up alerts for patients, whilst maintaining privacy features to protect their data. There is the ability to add a database of referring providers, which makes it easy to send referrals and records confidentially without having to print, scan or fax documents. You can also utilities a tasking feature to send trackable messages or assignments across locations or departments. Cons There are so many features it can feel a little overwhelming at first. It is highly recommended to take advantage of any training offered on this platform on order to best take advantage of everything it has to offer. Review Source DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Next Gen Office from a Person who is not techie" February 2, 2023 5.0 The system provides a centralised and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organisation.Benefits Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care. The integration of appointment scheduling, billing, and other features help reduce administrative tasks and increase overall efficiency within the healthcare organisation. The billing and invoicing features of NextGen Office help improve financial management by automating the process of submitting insurance claims and generating invoices. NextGen Office is designed to meet HIPAA regulations, ensuring the secure storage and transmission of patient information. The system is highly customisable and can be adapted to meet the specific needs of each healthcare organisation. Pros There are several benefits to using , including its user-friendly interface, robust functionality, and strong customer support. The system is well-suited for small and mid-sized healthcare organizations and can be customized to meet the specific needs of each organization. It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care. Cons Some users have reported that can be slow or unreliable at times, and that certain features may require additional technical support. Some users have also reported that the software may not have all the features and functionality required by larger healthcare organizations. Additionally, the cost of implementing NextGen Office and maintaining it over time can be a significant investment for some organizations. Review Source MR Michael R. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Next Gen is a usable yet imperfect" May 1, 2024 3.0 I have used Next gen for 7 years overall and find it very usable, but at times inefficient for completing evaluations and exercise logs for PT patients. Pros Integration between practice manager (scheduling) and EMR (records) software. ability to carry forward and safe smart phrases to speed up note writing Cons Exercise log completion is tedious and takes too long relative to other sections of notes. Some sections of evaluations are not intuitive as where to find things. Review Source Response from NextGen Healthcare May 10, 2024 We want to take this opportunity to thank you for being a loyal customer for the past seven years! We are here to address any of your frustrations. Thank you for taking the time to bring this to our attention. Your feedback is critical to us, and we are here to help with any concerns you have. I welcome learning additional details if you are open to a live conversation. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.