# Page 3 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of NextGen Office ## Showing most helpful reviews Showing 51-75 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Cheryl C. Medical Practice Used the software for: ### "Great potential, but needs some improvement!" September 19, 2014 3.5 Pros They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule. Cons You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible! Review Source DB Dalton B. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Limited Customization & Difficult Corporate Team" July 24, 2020 1.0 I would not recommend working with this company/software. There are numerous options in the market at comparable price points that offer superior products. Pros Provides standard EMR and Practice Management functionality. If all you're looking for is a simple EMR to track your patient encounters, this software is a decent option. Cons 1\. Extremely difficult to transfer from other EMRs to this system. Beware that there will be a lot of manpower needed in order to get you up and running unless you're willing to pay expensive migration rates. 2. Account management and customer support teams are unorganized and inefficient. Often you have difficulty finding somebody who can answer your questions. 3. The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date. You could be left with significant fees for unused licenses if your company has any turnover. Their team offered no flexibility with fees during the COVID-19 pandemic. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing NextGen Office The cost of NextGen was less that the others. We did not factor in the additional features that come with ECW or Epic. Either would have been a vastly better pick for our company due to the desire to customtize the account to best fit the needs of both our patients and providers. Switched from [Power2Practice](https://www.capterra.com/p/147887/Power2Practice/) We outgrew P2P mostly due to our desire to bill insurance. The NextGen sales team showed the robust features of the software. Unfortunately, they did not display the difficulties that come withe using this product. Review Source VR Verified Reviewer Insurance Verification Specialist Medical Practice Used the software for: 6-12 months ### "NextGen Review" March 29, 2024 3.0 Pros The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in. Cons I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there. Review Source JL June L. LPN/nextgen admin Health, Wellness and Fitness Used the software for: 2+ years ### "9 Years with NextGen" September 1, 2021 4.0 NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others! Pros We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together. Cons Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph. Review Source DF Deidre F. Used the software for: ### "" February 29, 2012 5.0 We are a single physician clinic in rural Texas. My physician is also my husband, and he is a board certified Family Practice osteopathic physician practicing in the same clinic for almost 30 years now. Our clinic is busy, and my staff is small. Employees are cross-trained in medical assisting and clerical duties and often cover each other depending on patient needs and/or staff absences. Having MediTouch PM software has given me a peace of mind, regarding patient care business needs, that I never had with prior computer programs. The system gets the insurance information correct and the insurance forms completed so much better than anything I've used in the past 15 years or more. I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system. As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system. I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete. We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed. Review Source DN Diana N. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Worst RCM and Customer Service" July 21, 2023 1.0 Horrible experience. Pros Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company. Cons Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract. Review Source sS santiago S. analista IT Information Technology and Services Used the software for: 2+ years ### "Facil de utilizar" August 30, 2023 5.0 Pros En comparación con otro software que he usado hasta ahora, las funciones que me gustan son descargar registros médicos, enviar reclamos, publicar pagos y rechazos desde la pestaña EHR. El producto es realmente fácil de usar, solo toma unos días comprender la interfaz, no es nada confuso, es un buen producto para el espacio de facturación médica. Utilizo el software a diario para diversos trabajos relacionados con reclamos, ya que hago llamadas AR y nuestro trabajo es procesar reclamos rechazados. Realmente nos ayuda en nuestro trabajo diario. Cons Hasta ahora no he encontrado inconvenientes mientras trabajaba. Review Source AB Angela B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Nexgen Office" February 3, 2025 4.0 The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy Pros Nextgen is very user friendly. The flow between patient charts and medications are easy. Cons There are not very many specialty areas in the system. Review Source VR Verified Reviewer Lower and Middle School Music Teacher Education Management Used the software for: 1-2 years ### "Be prepared to train your employees forever!" November 10, 2018 4.0 Pros I like that there are two distinctive sides to this software: Practice Management and the EHR. This makes everything difficult though when learning it for the first time. It really breaks up what would be a fairly daunting task of switching to this system. I love that patients are able to register their information before their first visit-- this makes entering in new patients so much easier and faster. Cons You can only do some things through Practice Management and many others through the EHR. When admitting new patients I have to toggle between the two and often have to have several browser tabs open while entering in patient data. It took seemingly forever to figure out what kind of profile employees should be on-- should we all be administrators or not? We found that some permissions were not granted if everyone was not made to be an administrator and vital abilities were lost to some employees. After learning this system for about a year we are still figuring out ways to work with this system a little better. It is not intuitive and it is difficult to learn. There has to be a better system out there when switching to Electronic Medical Records. Review Source SJ Saeed J. President Medical Practice Used the software for: Less than 6 months ### "Dermatology Office Using MediTouch's HealthFusion for nearly 1 year" December 5, 2016 4.0 In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product. Pros Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based Cons Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better Review Source KZ Kevin Z. DPM Hospital & Health Care Used the software for: 2+ years ### "Don't waste your hardwork or time trying to use or implement." April 23, 2020 1.0 Beyond terrible. Do not waste your time Pros None. Beyond bad. The other programs are much better even with some frustation. This is easily the worst. Cons 1\. Nextgen customer service for implentation is an absolute joke. I had spoken to so many different employees and none seem to know what they are doing. Common answer to questions and you are placed on hold while they ask someone else or transferred to the next employee. 2. Difficult to set up. Eclinicals, practice fusion, and athena got it right. Next gen is so wrong. If you are going to make it difficult to set up, maybe have employees trained how to use your program. 3. After about 3 years of using the program and trying to put up with the short comings, I had switched EMR programs. Boy, did I forget how much better my life is with out Nextgen. I can leave work with records completed. Other programs are just so much more efficient. 4. Just when you think you are out of the Nextgen trap. They will hold you records hostage. I was served a subpeona to request for a medical record, patient sueing an employer. I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court. Please save your sanity and choose a different program. Review Source Omar A. IT Manager Hospital & Health Care Used the software for: 6-12 months ### "A Perfect NextGen Solution for Small Independent Practices" May 20, 2023 5.0 It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity. Pros What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support. Cons It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department. Review Source AW Anna W. CFO Hospital & Health Care Used the software for: 2+ years ### "Good for now, No view for the future" December 6, 2022 4.0 We enjoyed all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in. Pros The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well. Cons The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging. Review Source Tina C. Office Manager Medical Practice Used the software for: 1-2 years ### "Pros and Cons" January 26, 2021 3.0 The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training. Pros I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc. Cons There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Customer service was awful and couldn't do what they said it could., Review Source DH Dawn H. RN/Ehr coordinator Used the software for: 2+ years ### "We have been on Nextgen since 2009. We are a pain specialty. We had MAPS templates for paincare we " November 7, 2017 4.0 Pros The customizations that are possible. WE are a specialty so it is important to capture the data, that is not always PCP. We have needs for rx report to be integrated which is coming in the new upgrade. We need to interface labs so doctors have quick and easy access to results. We have a responsibility to the community to keep them safe from people misusing or selling their medications. The templates and documents are easy to customize. The Nextgen support is helpful. We are excited to hear what the future hold for paincare, through their VAR Itelagen. The integration between EHR and EPM is coming along. Interfacing with labs, HIE. The reporting is made easy captured in the back ground for MIPS. They provide access to websites to become experts in there system. The help desk is not afraid to say if they don't know something and direct you to someone that does. The hosting is made easy. We are told it will be a 30-45 day transition very excited. The application has come a long way in looks it has been designed to be easy to access, it has shortcuts that only need to be hovered over to see data a quick glance. The Patient education was a nice add. It is user friendly and attaches to the encounter as a record it was done. The clinical reconciliation is a great add and makes things easy. Cons I wish the upgrades were easier. oTHERWISE i AM VERY HAPPY WITH THE SYSTEM. Review Source VR Verified Reviewer Director of Coding and Billing Services Hospital & Health Care Used the software for: 2+ years ### "If not for the reports, all would be 5 stars" December 4, 2018 4.0 Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin. Pros Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you. Cons The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system. Review Source Isaiah N. CEO Information Technology and Services Used the software for: 2+ years ### "One of the best EHR Vendors around" August 6, 2020 5.0 I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it. Pros I like the immediate transition of the company since the new \[SENSITIVE CONTENT HIDDEN\] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer. Cons I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) Reason for choosing NextGen Office The full product offerings was a perfect for our model of healthcare. Review Source SJ Susan J. Pharmacy Operations Manager Pharmaceuticals Used the software for: 2+ years ### "Highly Used in a large company " July 21, 2023 5.0 Many years of use , it has evolved with the times . Pros Ease of use , toggle ability, teaching is easy with this feature. Cons Nothing to say at this time , hope I do t ever have to change that. Review Source AV Ansh V. Digital marketing Executive Information Technology and Services Used the software for: 1-2 years ### "NextGen Office: A Cloud-Based Productivity Suite" December 20, 2022 4.0 Pros is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals. Cons One potential con of is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs. Review Source eG erin G. pTIENT RESOLUTION EXPERT Hospital & Health Care Used the software for: 1-2 years ### "Next gen is a wonderful tool for the office and for customer service personnel to use. " April 1, 2024 5.0 Pros The real time updating is amazing a patient can call right away with questions and we can get the answers. Cons I really do not have a negative. I enjo9y this product. Review Source JN Jennifer N. Business Administration Coordinator Used the software for: 2+ years ### "NextGen has been easy to learn and has grown with the changes that occur in the medical field." November 7, 2017 5.0 We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal. Pros The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty! Cons The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed. Review Source SW Shirley W. Financial Services Used the software for: Less than 6 months ### "Not what we were hoping for" January 25, 2017 2.0 We have about eight months into this software and are still struggling with very basic issues such as claims not making it to the carrier and reports not functioning to our (or our clients') level of expectation. I cannot report on many fields in the system and despite being told in the beginning that their reporting tool was being enhanced and we could report on individual fields, and spend additional money to export data so we could create our own reports. Clients are increasingly frustrated with inability to get eligibility checks on many of their common carriers and to get anything much beyond just confirmation of coverage (not outline of actual benefits, etc.) Collections module is clunky and we have not found it to be effective. On the upside, claims entry is fairly simple, and auto posting is a breeze, as is data entry of patient information. Pros Autoposting is fantastic. We find it does it correctly close to 100% of the time. When the system cannot effectively autopost, it "flags" the RA so that you can address it individually. When we initially converted, we found that importing patient demographics was refreshingly simple and something we could do on our own without additional costs. Patient demographics are easy to enter and maintain. Cons Reporting is completely ineffective. Canned reports don't balance against each other, and it's hard to quantify values. Not much assistance from Customer Service, although they do try to be helpful. EDI process has been nothing short of challenging. From enrollment issues in the beginning to claims submission and follow-up issues, we are finding as we work AR several months later we're still having issues with some of our claims from early on which can't seem to arrive at the payer, despite acceptance confirmation from Healthfusion/ENS. It's costing us hours of time on the phone and lost productivity. We also cannot actually see the acceptance reports and are told we can't have access to those because they're in larger batches, which again creates additional phone calls and work on our part. Review Source SG Steven G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Not so good" August 30, 2021 2.0 Not good, mistake to have changed to this program. There are much better programs that have far better functionality. Weak customer service for dealing with the frequent server issues. Pros Mostly easy for scheduling and billing processing. Cons Cloud based software that suffers downed servers on a near weekly basis, customer support never does anything but post a notification and then its down for extended amounts of time making it very difficult to complete our medical practice tasks and billing. Review Source PI Phillip I. Used the software for: ### "" May 14, 2013 5.0 I've always been intrigued with the idea of automating as much as possible in the doctor's office. In addition, I am very compulsive about the quality of clinical note that I write. Over the years this has created circumstances where I would get behind on my documentation simply because I didn't have the time to write a quality note until the weekend. I have spent a very large amount of time off work on completing these charts. I saw MediTouch at a Texas Osteopathic Medical Association meeting and was fascinated with the scope of it's abilities in practice management and medical documentation and the relative simplicity of its use. The reasonableness of the cost was also attractive to me, particularly after going home and calculating the amount of money I spent on printing, mailing, and licensing fees for my checklist medical record system which I was using at the time. I was amazed to find that it saved me $1500.00 a month by a conservative estimation; not to mention improving the accuracy of my insurance filing, and the turnaround time of my payments. The responsiveness of the people at HealthFusion is also quite good. If there is an issue, there are multiple ways to get in touch - including after-hours emergency contact ability, which I have actually used once on a Sunday night. My problem on that occasion was resolved almost immediately. Implementation was a major learning curve as we did it on the fly (as we had been encouraged to do), and while this was extremely trying, it did speed the implementation process along quite well. The fact that the training program is on the Internet and easily accessed is quite good; although, as a constructive criticism, the training program actually could benefit the user if it were streamlined and changed from the format of hour-long lectures. I love walking into the treatment room with an iPad under my arm and not having to leaf through six-inch thick charts to find last year's laboratory work or an x-ray that I need to compare to this year's. I really love ePrescribing in the patient room to any pharmacy in the country, and knowing a call back will not occur because the pharmacist can't read the prescription. The first year we started using the system, I was on a Mediterranean cruise and refilled some prescriptions using my iPad from a lounge in the ship because I could. As for my documentation compulsion, I dictate personalization nuances into the available visit templates in MediTouch using Dragon NaturallySpeaking (which I have been training for over 8 years). I walk out of the office with all of my charts done, and all of my insurance claims completed almost every day. Review Source VR Verified Reviewer Support Staff Used the software for: 2+ years ### "I used NetGen as a biller for a large medical group" July 10, 2018 4.0 NextGen let us easily accept electronic charge slips, then electronically bill primary and secondary claims, and finally accept 835 files for electronic posting on all of the major carriers in our state and many of the smaller ones. It is very user friendly. Pros It was easy to use with about 3 different ways to do the same thing. Some might call that "redundant" but it meant that many times I didn't have to leave the screen I was working in if I happened to need to do something like request a charge review or queue a claim to bill. Cons It was difficult to attach a new insurance to past dates of service. Not impossible or hard, just tedious. It would be better to have a "mass change" option. 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