# Page 4 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of NextGen Office ## Showing most helpful reviews Showing 76-100 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use pP patti P. Controller Hospital & Health Care Used the software for: 1-2 years ### "NextGen is a great option for your medical billing needs." November 28, 2023 5.0 Overall, I had a great experience with NextGen. The report features were nice in that you can save and share the reports amongst other users. Pros The software is user friendly. I liked the reporting function and the ease of creating and sharing reports. Cons Some of the data could be misconstrued based on the various date options within NextGen. For example, there were transaction dates, dates of service and dates of entry. Review Source MC Marta C. Pediatrician Medical Practice Used the software for: Less than 6 months ### "Great experience" November 3, 2018 4.0 This software is excellent in general, it has freed a lot of my time since I have customized it. Pros Once you customize documents, questionnaires, custom forms, physical exam information - it simplifies your work and you can be more efficient. Easy to customize once you learn how - my previous software took me long hours for several months to fix and even then it was not so easy, I had to keep typing additional data for my office notes. Saves time creating paper super-bills ( with my previous software I had to do it manually for every patient, then give it to the biller to post it), here once you close your note, the claim is actually ready to post... faster payments. The chief complaint has many set up questionnaires that are easy to use by staff and helps the health provider to quickly review the concerns, facilitates the interview, simplify the provider's work. Billing - has many ways to see the claims. Recall list for follow ups, blood tests, etc - once you order a test that is a follow up or in your note you document the follow up... automatically show in the recall list. Nice appearance of the finalized progress notes, many of the areas are automatically saving and you do not have to worry about losing your data. At the end of the day, you can review open encounters to make sure you finalized all your notes. Interfaces with labs and vaccine registries are available and work very well. Labs show automatically - there are icons on top of the page that make easy to find labs, tasks, messages, prescription requests, etc. Cons Unable to see several tabs or pages at once, you need to save and close what you are doing to go some other part of the chart or if you need to open other patient's chart at the same time you are with one patient in the room - same applies for the PM portion and it is time consuming because you can not multitask. Review Source DN Denise N. Billing Lead Medical Practice Used the software for: 2+ years ### "Nextgen pros and cons" July 18, 2019 4.0 Overall the software is very good for daily charge entry, payment posting, and account managing. We use it daily and it is user friendly, even for brand new people just training. The providers are generally happy with the EHR side and its many features including searching patient training items on the spot. Pros It is user friendly when processing charges and posting payments. The auto flow works wonderfully and can be customized to your needs based on our processes in our office. It has a lot of features that makes charge entry easier like rearranging your codes right in the charge screen and accepting the copay at the same time. Cons My biggest complaint has been and will be the reporting. The process to create a report is fairly simple but all of the options aren't as available as I'd like and tweaking them is next to impossible. There are some reports we just haven't been able to create. Reason for choosing NextGen Office We belong to a group so it was a group decision but everyone had a say and ease of use by many people was a strong factor. Review Source KK Kari K. Office Manager Medical Practice Used the software for: 1-2 years ### "I love MediTouch PM Software" November 9, 2015 5.0 Pros I love the A/R features. I love how fast I get paid by commercial vendors. I love how intuitive it is on helping avoid claim issues. I did not have any issues with implementation. I have had nothing but good experience with support. We have had this EMR for over a year (and I have dealt with a few) and this is by far the best I've used. We have not had any issues with it going down. We have called when we have thought the system was down and they have guided use through issues with browsers, internet speed etc. So we were always glad we called, problems solved when we thought it was on their end. Yes, claim eligibility check is only on some providers but if you get to know how to use it more in depth it can be VERY helpful in further info not just for eligibility but for knowing primary care provider etc. I have had ZERO issues with auto post and yes, I have double checked. I also really like their statement service, I review each statement before I "send" them to them to send for me but no more issues with bad addresses etc and well worth the money. Their "help" section is great. The help sheets are AWESOME. I email support more than I've ever called them and they send me helpsheets when I can't find them. Cons I would like a better way to weed out the non paid lines with auto post instead of dumping them all to the appeal bucket. I would like to be able to attach a claim to the billing comments and be able to send them to another employee to review. I wish that I could upload our own forms to save in the system- I do not like the forms library at all, pretty well worthless to us, I would like it if I could upload, name our files and use it that way. Review Source JZ Jonathan Z. Used the software for: ### "" January 8, 2013 1.5 I am a Pulmonologist in a busy private subspecialty practice. I have experience using several diffeent electronic health records. Our practice has been using the NextGen product for more than 7 years--so I can speak as a battle tested user of this product. There are certainly some advantages to using any decent electronic health record including access to outpatient records across campus, handling of phone calls, archiving of information, etc. However, the NexGen product has a long, long way to go to catch up. For communication with other physicians the product is atrocious. Computer generated notes are laden with typographical errors, grammatical errors, truncated sentences, and at times gross inaccuracies. For instance, our current template for physical examination puts no output into the office note for the pulmonary exam (and this is for a busy pulmonary practice!). Here is a recent example of text from a COPD follow up note template: Reason(s) for Visit: 1. COPD - routine follow-up -The patient is seen in follow-up for COPD. The COPD - routine follow-up began since the last office visit. The COPD - routine follow-up has worsened. It occurs daily. The patient rates the severity of the symptoms as mildly severe. Symptom is aggravated by moderate activity. Symptoms relieved by resting and sitting. .... On top of this there are nonsensical changes of font size and style in midsentence that make office documents look like ransom notes. I care about the quality of my written work, so I literally spend hours each, most of our template improvements are wiped out. In my view, NextGen was clearly built first as a billing instrument, not as robust tool to promote all aspects of physician practice. The awards are certainly not for the quality of office notes or layout of screens for the enduser. Labs do not import into notes. Micro reports are difficult to read and necessitate scrolling through multiple windows. Data trending graphs are clunky, improperly scaled and often misplotted. As a practice group, we have tried to work with the NexGen programmers and have been very dissatisfied over 7 years with their lack of responsiveness and seeming inability to fix identified problems. Often when one problem is solved many more are created. As a result, our practice has invested a large amount of funding to support a local programmer to try to correct many of basic flaws in the software that should be part of the package out of the box. Unfortunately, with major system upgrades most of our template improvements have been wiped out. Review Source Christian M. Interface Analyst II Hospital & Health Care Used the software for: 2+ years ### "NextGen for Small to Midsize Healthcare Organizations" December 4, 2018 4.0 After over a decade of being a user, trainer, then developer supporting this software, I’ve seen how the software is used in healthcare organizations small, medium, and large. From experience NextGen is good for Small and Medium organizations because it’s easier to handle a moderate amount of customizations and frequency of updates/fixes with the current 8.x KBM and 5.9x App versions. Reporting is strong with the NextGen application suite because it’s based off of SQL. Vendor Support has improved over the decade I have dealt with NG. Pros I like that the NextGen application suite is highly customizable. Cons The need for many service packs or updates to address known issues. Review Source CM Craig M. Podiatrist/owner/CEO Medical Practice Used the software for: 2+ years ### "NextGen Healthcare" March 5, 2020 4.0 It has been generally good. I have looked at switching multiple times but have not made that switch so they have kept me for about 5 years. Pros It is on the cloud. It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis. My understanding is that they get back to questions reasonably. I don't do this myself. Cons User interface has a lot of little things that could improve the clinical side. (This is what I use the most.) Downtime is a huge thing as everything in the office is dependent on this being up and going. I feel there are way too many times it is slowed or even crashes. It used to be on a regular basis on a certain day and seemed to correspond to update notifications. Maybe quality control of updates or implementation has improved but now it is less consistent but still much more common than it should be. Reason for choosing NextGen Office Cloud based. All in one package. Review Source KW Kim W. Office Manager Medical Practice Used the software for: 2+ years ### "In Need of a Little Help" November 25, 2019 4.0 I believe Oklahoma Foot and Ankle is NextGen's first podiatry practice. Having been with Next Gen almost 5 years, we have come to realize areas (such as the one's mentioned above) where improvement could be made and perhaps additional feedback from us could help you attract other podiatry practices. On-site training should be part of the cost of our monthly service fee. You offer webinars, but some staff would greatly benefit from hands on training. Pros I like the ease of transition between Practice Management and EHR. Cons With the ease of transition, there are some features that are totally different between the two features. Specifically, scanning in EHR doesn't give you the option to select a provider. Instead, the provider defaults to the first provider in alphabetical order in our practice. I've addressed this problem with support and they seemed to be unable to fix the problem. Also, the templates are difficult to create in EHR. Podiatry specific templates would be nice. Review Source JEFF K. Performer Entertainment Used the software for: 2+ years ### "NextGen Healthcare-Still a leader in Patient/Physician communication" June 9, 2020 5.0 This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it. Pros I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful. Cons I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office. Review Source VK Vipul K. Family Physician Hospital & Health Care Used the software for: 2+ years ### "family physician review" March 3, 2020 5.0 I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost. Pros It is very easy to complete my notes at the time of examination of the patients Cons whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down. Reason for choosing NextGen Office more cost effective, and in my opinion easier to use Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) The integration between the EHR and practice management was important to me, and at the time of my switch, Practice Fusion didn't offer this Review Source TS Termeh S. Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Medical Front and Back Office User" July 12, 2022 3.0 Pros NextGen has great customer support with periodic training which is highly practical. I also really liked the patient scheduling calendar and interface. Cons I think NextGen is a very hard software to navigate through and it is very complicated to accomplish tasks in a timely manner, especially in the fast-paced medical environment. I have used other medical software before and this one has been the most complicated one so far. We spent a lot of time training and retraining employees to use this software. Review Source NH Nathan H. Optometrist Hospital & Health Care Used the software for: 1-2 years ### "NextGen is not user friendly" August 14, 2020 2.0 I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use. Eventually I became accustomed to it, but you realize how bad it is once you switch to a better software Pros The layout is fairly readable. Sometimes it is nice to click on a box and have it instantly bring up a table to select different options, but it is generally annoying and difficult to customize. Cons Excessive tabs, scrolling, and button-clicking. It is very time-consuming to complete exam charts due to the poor layout design of the system. The layout design does not utilize monitor real estate very well. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We switched softwares due the choice of certain administrators in the organization. I eventually left and switched back to Compulink because I had a much better experience with Compulink originally. Review Source CM Cecilia M. Used the software for: ### "" July 30, 2012 4.0 We are a solo Family Practice. MediTouch is our first EHR system and we saw about eight demos before choosing this one. We loved the PM portion, but were not sure about the EHR. Since MediTouch does not require a long contract or huge start up fees we decided to give it a shot and started using it about 2 months ago. The doctor is still learning to use it and we have installed Dragon naturally speaking for him. The medical assistant's portion is pretty easy, they got it quickly and use it for vitals, medical history, family history, allergies, and social history portions. They have minor problems, like smoking use, it has the option of how many packs per day, but not how many single cigarettes per day. They also document chief complaints, but we are still working on customizing them. MediTouch comes with every possible question you can ask for all sorts of complaints so we have to go in to each individually to select the questions that your doctor would want. If you don't customize, you cannot just leave questions blank or it will not save in your encounter. It's a bit time consuming, but this way you get only the questions that your doctor would ask. As far as the review of system, physical exam and so forth, our doctor has been dictating wherever he can. He is not a great typist so he prefers doing it this way. We have saved his negatives so that he just goes in to change any problems. This saves him a lot of time, but he's not using it for every single patient yet. At the beginning, the doctor thought it wasn't possible for him to use this system, but after some practice he feels if he puts in more time into learning it, he can do it. If you don't want to dictate, the system is mostly clicking, not much typing which I think is good, but if your doctor is not a computer person, this might be time consuming for him. Using a dictating system may help. The diagnosis portion is easy and the Escript portion has been great. If you get a request for a patient whose information is not yet in MediTouch, you do have to put it in before authorizing. Sometimes its difficult to find a pharmacy, unless you know what to search by, but that doesn't happen often. Overall, we like the EHR portion of MediTouch, it just takes practice and time to customize the system to how you want it. I like that it has the capability of making the progress notes, just as the doctor would have in a written note. I think he will be using it for all patients pretty soon. Review Source NK Navdeep K. Insurance Advisor Insurance Used the software for: 1-2 years ### "Product Review" March 12, 2023 5.0 Pros Professional tool for billing and medical scheduling and appointments Cons I didn't come across any con for this soft ware Review Source MH Mark H. Physician/President Hospital & Health Care Used the software for: 2+ years ### "Really, can't we get the physician interface beyond Windows 95?" June 2, 2021 2.0 It's been years of complaints to the company and the physician interface hasn't been changes and multiple bugs existing for a decade haven't been fixed. Not-ready-for-primetime upgrades are the norm. Pros It generally opens without a hitch each morning. Cons Horrible physician interface. There are more clicks and subordinate widows opened per patient interaction than any EMR I've worked with. Clunky software design. EXPENSIVE updates and add-ons (do the up-charges ever stop?). Review Source Response from NextGen Healthcare June 7, 2021 Hello Mark, We're sorry to hear about your negative experience with the physician interface. Please email us directly for help from our support team. Thank you for your honest feedback." EM Echo M. Director of Operations Used the software for: ### "Wide improvements over the last two years" April 13, 2016 4.0 I've been working with NextGen EHR in a clinical setting with multiple specialties since 1999. As a Health Informatics EHR consultant, I have the opportunity to support practices internationally and am exposed to numerous EHRs. NextGen is amongst my top 3 favourites. PROS: NextGen is fairly intuitive. It is easy to navigate through an encounter and locate the tools you need to manage your patient's care. The EHR offers a progressive workflow so you won't need to jump around between disjointed tabs or sections of the EHR to document an encounter or procedure. From one set of templates you can work through an entire encounter with every component readily available - SOAP/APSO, Care Coordination, patient communication and so on. Within easy reach is the ability to order and manage diagnostic and lab tests, immunizations, and monitor preventive milestones. There are many opportunities to view and manage common areas of the patient record so you won't need to jump out of an encounter to review medications, allergies, chronic problems, or medical histories - just to name a few. NextGen accommodates multiple specialties ranging from Primary Care, Behavioral Health, surgical specialties, and optometry and so on. Best of all, there are plenty of time-saving tools that work like Macros build, then load when applicable to a patient or encounter. This includes frequently reached for medications, phrases, treatment plans, PE and ROS findings...even an entire SOAP note for common complaints. Using these tools is often easier than dictation. NextGen is certified across all Regulatory Healthcare measures. CONS: No doubt, this is an expensive product. Their implementation process is a nightmare. In my humble opinion, their Implementation process often lacks focus and project plans given to new clients are cookie-cutter and not at all relevant to the client's organizational needs. Milestones and deliverables tend to fall short. Training is oft left to tedious eLearning modules and recorded webinars. This is no way to learn a system as adaptive as NextGen and organizations adopting this as their EHR will find themselves frustrated long after go-live. I can't stress enough the importance of in-depth, workflow specific training, customized to how you do business. SUMMARY: No EHR is perfect. But, out of the box this EHR will likely serve your needs and, with adequate training, you will find that physician adoption may be surprisingly high. Review Source JP Jerry P. CEO Medical Practice Used the software for: Less than 6 months ### "Absolutely the Worst EMR I've Ever Used!!" July 14, 2017 1.0 Almost none. Cons Wow. Where to start! You can't add addendums. You can't preview incoming faxes so you have to open the entire fax and then enlarge it just to read it. You can't fax out XPS documents. If you e-rx a med a few days early, you can't change the date on the rx. You can't free text the e-rx's so if you have any tapered directions you have to call the men in. If you are not in the note when you e-rx a med, you can't add it later to the Plan. The templates are very frustrating to use when you have to change the verbiage because the system will frequently delete the entire verbiage if you click the wrong button. The billing system is a nightmare. Not intuitive at all. Very complicated. It is also very difficult to move around in the EMR because again, if you click the wrong button, you are suddenly out of the pt's medical chart and into the pt's financial chart and then you have to click 3 times and search again for the pt's chart just to get back to the pt's chart. And if you had several other pt's charts open when you made that mistake, they all get closed as well. SO, IT IS A TERRIBLE EMR. The worst I've ever used by far. I have trained for 40 hours on this thing and it's still difficult and slow moving around in it and I'm working on a PhD! The worst part is that they are holding me to a year long contract that says I will pay them even if I stop using it. That should have been my first clue to RUN AWAY!!! And that it took them 6 months to get my fax, lab, and insurances loaded!!! Review Source CF Calvin F. Respiratory director Health, Wellness and Fitness Used the software for: 6-12 months ### "Go get it, nextgen office" August 18, 2022 4.0 Its easy to install and easy for our staff to learn to use quickly Pros Its ease of use for all involved was too goid to be true Cons It was a little expensive compsred to several we tried Reason for choosing NextGen Office Its ease of use and compitability with our business Review Source MJ Mikala J. Medical insurance Computer & Network Security Used the software for: 2+ years ### "Good" August 22, 2022 5.0 It’s was straight Pros Works smoothly and keeps up and hold everything in place for what I need Cons Sometimes lagged and didn’t have updated thing I have seen Alternatives considered [JLMS Cloud](https://www.capterra.com/p/135564/JLMS/) Reason for choosing NextGen Office Company agreement Review Source LN Laks N. ExAdmin Health, Wellness and Fitness Used the software for: 2+ years ### "Crude interface - only experienced can identify the details" May 24, 2019 3.0 Very bad customer support from both NG and Its distributor. Wanted to goto annual user group meetings. NG doesn't want to sign me up without product identification no and the local distributor doesn't want to share it.. What a nice combination. Can't believe how NG got it's top 10 rank with all such non-sense Pros Gets the job done at cost of bad workflow and time when doctors are in a crunch to pay more attention to the pt care, they need to spend double as much time to document Cons We signed up with a local distributor who doesn't have trained staff whom I had to train and ask questions to find features for months. Lot of promises made and very bad experience with the local distributor and then NG wouldn't want to take over the support. Substandard distributor support is astonishing. We finally ended up stop using NG after spending 100s of thousands for group practice with 70+ providers. Review Source SA Sami A. Reviewer - Auditor Education Management Used the software for: I used a free trial ### "NextGen Office Software" February 14, 2023 5.0 NextGen Office Software: This could refer to the next generation of office productivity software, such as Microsoft Office or Google Workspace. These software suites could be expected to include new features like advanced artificial intelligence, virtual reality collaboration tools, and integrations with other emerging technologies.NextGen Office Design: This could refer to the next generation of office building and workspace design. This could include features like smart lighting and temperature controls, flexible and collaborative workspaces, and cutting-edge audiovisual systems.NextGen Office Operations: This could refer to the next generation of office management and operations. This could include the use of automation and artificial intelligence to streamline processes, virtual teams that span the globe, and new approaches to hiring, training, and managing employees.Overall, the concept of "NextGen Office" represents the ongoing evolution of the modern workplace as businesses adapt to changing technologies, societal trends, and workforce expectations. Pros "NextGen Office" is a term that can refer to a variety of concepts related to the future of office technology, work environments, and business operations. Here are a few possible interpretations: Cons There is nothing negativeو This could refer to the next generation of office productivity software, such as Microsoft Office or Google Workspace. These software suites could be expected to include new features like advanced artificial intelligence, virtual reality collaboration tools, and integrations with other emerging technologies. Review Source VR Verified Reviewer Squad Leader // Combat Engineer Military Used the software for: 2+ years ### "I used NextGen all through school and it was always hard to learn and become stressful. " July 19, 2018 2.0 Pros What I like most about NextGen is that it is very organized by exam findings and procedures. I also really like how you can print off a summary of your chart to put in a letter. It makes it simple to send reports. Cons What I like least about Nextgen is that there is too much clicking. You have to click every box in order to do anything. I also don't like that the tab cycle through. I would rather click on each tab individually. Review Source TB TANIA B. Used the software for: ### "" February 2, 2012 4.5 We are a small medical billing and practice management firm located in the Dallas area. I've spent the last 18 months sitting through demo's of PM and EHR products on behalf of my clients. There are a lot of good products out there, but Healthfusion offered something the others didn't which really fits the needs of some of my clients. It's an All-In-One PM, Clearinghouse, and EHR (meaningful use ready) all for a reasonable monthly fee. There are no huge up front investment costs that take away financial resources that could be spent on patient care. Because it is 100% online, we can use the system anywhere as long as we have an internet connection. Since continuity of information is vital for our service, we love that we can access the front desk schedule and clinical information at the doctor's office in real time. The document feature in the patient chart is a huge help and something we didn't have in our last system. Real time eligibility is a big time saver. The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week! I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started. Review Source Géovanny N. graphic designer Graphic Design Used the software for: 6-12 months ### "NextGen Office: A Powerful Work Tool for Increased Productivity" February 6, 2023 5.0 Pros NextGen Office m'offre une puissance de travail accrue grâce à ses nombreux avantages tels que des fonctionnalités avancées, une interface conviviale et une compatibilité avec de nombreux formats de fichiers Cons NextGen Office experiences occasional problems requiring restarts Review Source yA youness A. medical reprasentative Biotechnology Used the software for: 6-12 months ### "to be success, you need next gen " December 21, 2022 5.0 Pros very helpful, easy to use , nice programe Cons dont safe a copy of my work if internet connection was been off Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.