# NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NextGen Office the right Medical Scheduling solution for you? Explore 1283 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1283) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of NextGen Office Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews Streamlined workflow experience 90% positive reviews out of 286 Most reviewers find the software easy to operate, with clear layouts and accessible features supporting efficient work. Persistent technical problems 78% negative reviews out of 115 Most reviewers describe recurring bugs, unresolved glitches, and slow support responses as ongoing challenges with the software. Jordan D Owner, 2 - 10 employees. "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. " Intuitive and approachable design 94% positive reviews out of 77 Most reviewers describe the user interface as straightforward, making navigation and daily tasks simple to learn. Frequent slowdowns and delays 76% negative reviews out of 109 Most reviewers report performance and speed issues, including lag, freezing, and slow response times during use. Nicholas M Physician, 51 - 200 employees. "The desktop is unbelievably slow and offers no advantage over any of its competitors." Customizable for diverse practices 85% positive reviews out of 75 Most reviewers indicate the system adapts well to various specialties, supporting unique workflows and customization needs. Excessive clicking required 70% negative reviews out of 57 Most reviewers feel the system demands too many clicks for routine tasks, making workflows unnecessarily time-consuming. ## Showing most helpful reviews Showing 1-25 of 1283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristina D. Data Entry Insurance Used the software for: Less than 6 months ### "Good software " July 23, 2024 4.0 Pros It’s easy to navigate and pretty simple to learn. Cons I liked most everything about the software so far. Review Source sW sally W. Owner Medical Practice Used the software for: 2+ years ### "No Customer Service" July 17, 2025 1.0 Long ago good product but now poor. Right now, I have waited over 24 hours and 5 phone calls just to have a password reset. Pros I have had NextGen, formerly HealthFusion, for almost 13 years. The platform is easy to use and the product used to be good. Cons Zero customer service. Over the last few years, the customer service is non existent, as the price continues to soar. Everything from enrollments with the clearinghouse to deciphering claim denials is self service. Expect to have to spend way more time creating cases, waiting several days for someone to respond, and frustration on things that should be easy. Also, lots of confusion about who to contact with the clearinghouse Waystar exists....both sides will pass the buck. Also, their MIPS/MACRA measuring factors are limited...so good luck! Review Source Response from NextGen Healthcare August 1, 2025 Thank you for being a long-time user of NextGen Office and for taking the time to share your experience. We truly appreciate your loyalty over the past 13 years and regret that your recent interactions have not met your expectations. We understand how frustrating it can be to face delays in support, especially with time-sensitive needs like password resets and claims processing. Your concerns about service quality, communication between systems, and MIPS/MACRA reporting are important, and we are actively working on improving these areas. We’d like the opportunity to assist you directly and help resolve the outstanding issues. Thank you again for your feedback MU Muhammad U. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of NextGen Office" March 27, 2026 4.0 I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed Pros "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015." "NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. " "Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively." Cons "We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. " "Ineffective texting and emailing utilization without the required patient portal. " "It took an incredibly long time to document on a new patient on their first visit." Review Source kA kim A. administrator Medical Practice Used the software for: 2+ years ### "room for growth" July 29, 2025 5.0 1)I am happy with the EDI department with a timely resolution 2) I am happy with my account manager Pros account rep's always try to help with problems that occur in a timely matter. Account manager always keeps me advise Cons 1)billing department 2) oversees calls 3) this is annoying I have to come up with 100 characters to answer these questions Review Source BB Beth B. Owner operator Hospital & Health Care Used the software for: 6-12 months ### "Don’t do it" May 12, 2025 2.0 Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. Alternatives considered [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Reason for choosing NextGen Office My business partner chose it because she used it in the past Review Source Response from NextGen Healthcare May 14, 2025 Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team NM Nicholas M. Physician Medical Practice Used the software for: Less than 6 months ### "Not competitive" May 13, 2025 1.0 It is slow, inconvenient and your staff will not like it. The quality of your notes will likely decrease. Using this may adversely affect employee morale. The only reason for this program to exist is affordability. Pros The mobile app is at least not substandard. It will allow you to use speech recognition easily, but you may not like working on an iPhone or iPad. Cons The desktop is unbelievably slow and offers no advantage over any of its competitors. Review Source Response from NextGen Healthcare May 14, 2025 Hi Nicholas, Thank you for your feedback. We're glad the mobile app and speech recognition features supported your workflow. We understand your concerns about desktop performance and have since made key updates to improve speed and usability across the platform. Affordability is only part of the value we aim to deliver, and feedback like yours helps us continue evolving to meet that goal. —The NextGen Healthcare Team HB Hope B. Director of Operations Medical Practice Used the software for: 2+ years ### "NGO Review" August 4, 2025 4.0 I'm still relatively new to the Admin side of NGO, but as a clinical and clerical staff member, it's good. Pros I like the user experience, the customer support, and our account rep's knowledge and helpfulness. She is truly what makes this product worth our time. Cons The cost of the product(s) feels excessive. The Patient Portal is terribly unfriendly to the patients and staff alike. Needs serious improvement. Review Source CS Carol S. nurse practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Do not use NextGen office" June 27, 2025 1.0 Would not recommend. There is no in person classes to help with start up. Most of our issues were left without a resolution. Pros We chose because we are a small clinic and the price was in our budget. I can honestly say you get what you pay for. Go for the best option not the cheapest. Cons Customer service is horrible. Nobody is able to answer questions and when I call the support line it has so much static that I can't understand them. I was never able to get to someone for assistance. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing NextGen Office The only reason we chose was the lower price Review Source Response from NextGen Healthcare July 10, 2025 Thank you for your honest feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been. We’re looking into the call quality issue and will make sure it’s addressed. While in-person training isn't always available, we do offer live virtual sessions and personalized support. We'd love to connect and see how we can better support your clinic. Please contact our Client Success team so we can assist in resolving any outstanding issues. We appreciate the opportunity to serve you and hope to improve your experience moving forward. Heather T. Administrative Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "NexGen insights " September 1, 2024 4.0 Nexgen had many uses I used on a daily basis such as charting, e-scribing medications, ordering office supplies, as well as a patient portal where patients could access, they're records and medication list. Pros Patients can review their personal health records, including medications and lab test results and the billing integration helped my billing needs Cons learning to customize can be pretty complex and time consuming. It's really not the best for a small practice. Review Source CR Constanze R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Look elsewhere for any support. " March 5, 2025 2.0 Poor customer service. Poor onboarding. Self service. Pros Prescribing. Was smooth in the beginning. Cons Terrible support. Poor onboarding. Rep couldn’t answer most of my questions. A month later when I had more questions the rep said we had used up all of our hours. No app to use on the go. Now the rep has been unavailable for a month as we try to shut it down. Switched from [NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/) Other sunsetted and then we had to switch. Review Source CJ Crystal J. Claims Service Specialist Insurance Used the software for: 1-2 years ### "NextGen.. Creating ease in your workday" October 7, 2024 5.0 Next Gen does amazing with automatically pulling up my claims from our customers entering their information into the automated system prior to connecting with me. This makes my job so much easier and builds some type of rapport with my customer by doing so. Pros The ease and ability of automatically connecting with Avaya, and pulling up my claims for work. Cons The frequency it goes impaired, and the times it won’t automatically pull up claims. Review Source BB Brad B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good choice in EMR" October 2, 2024 3.0 Pros It's a solid EMR. The billing functions are plenty. Cons Competitors perhaps provide more alternatives with better features Review Source BH Balazs H. Designer Design Used the software for: I used a free trial ### "Absolute great!" November 15, 2024 5.0 Pros Easy to use and very useful app. Innovative Cons I don't have negative experiences about this app Review Source DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Next Gen Office from a Person who is not techie" February 2, 2023 5.0 The system provides a centralised and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organisation.Benefits Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care. The integration of appointment scheduling, billing, and other features help reduce administrative tasks and increase overall efficiency within the healthcare organisation. The billing and invoicing features of NextGen Office help improve financial management by automating the process of submitting insurance claims and generating invoices. NextGen Office is designed to meet HIPAA regulations, ensuring the secure storage and transmission of patient information. The system is highly customisable and can be adapted to meet the specific needs of each healthcare organisation. Pros There are several benefits to using , including its user-friendly interface, robust functionality, and strong customer support. The system is well-suited for small and mid-sized healthcare organizations and can be customized to meet the specific needs of each organization. It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care. Cons Some users have reported that can be slow or unreliable at times, and that certain features may require additional technical support. Some users have also reported that the software may not have all the features and functionality required by larger healthcare organizations. Additionally, the cost of implementing NextGen Office and maintaining it over time can be a significant investment for some organizations. Review Source SH Simone H. Doctor Medical Practice Used the software for: 2+ years ### "I must be missing something...." July 26, 2015 1.0 Pros It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly. Cons Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note \[great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)\] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter.... Review Source CC Cheryl C. Medical Practice Used the software for: ### "Great potential, but needs some improvement!" September 19, 2014 3.5 Pros They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule. Cons You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible! Review Source JL June L. LPN/nextgen admin Health, Wellness and Fitness Used the software for: 2+ years ### "9 Years with NextGen" September 1, 2021 4.0 NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others! Pros We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together. Cons Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph. Review Source DN Diana N. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Worst RCM and Customer Service" July 21, 2023 1.0 Horrible experience. Pros Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company. Cons Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract. Review Source SJ Saeed J. President Medical Practice Used the software for: Less than 6 months ### "Dermatology Office Using MediTouch's HealthFusion for nearly 1 year" December 5, 2016 4.0 In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product. Pros Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based Cons Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better Review Source AW Anna W. CFO Hospital & Health Care Used the software for: 2+ years ### "Good for now, No view for the future" December 6, 2022 4.0 We enjoyed all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in. Pros The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well. Cons The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging. Review Source VR Verified Reviewer Director of Coding and Billing Services Hospital & Health Care Used the software for: 2+ years ### "If not for the reports, all would be 5 stars" December 4, 2018 4.0 Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin. Pros Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you. Cons The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system. Review Source AV Ansh V. Digital marketing Executive Information Technology and Services Used the software for: 1-2 years ### "NextGen Office: A Cloud-Based Productivity Suite" December 20, 2022 4.0 Pros is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals. Cons One potential con of is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs. Review Source JN Jennifer N. Business Administration Coordinator Used the software for: 2+ years ### "NextGen has been easy to learn and has grown with the changes that occur in the medical field." November 7, 2017 5.0 We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal. Pros The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty! Cons The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed. Review Source SG Steven G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Not so good" August 30, 2021 2.0 Not good, mistake to have changed to this program. There are much better programs that have far better functionality. Weak customer service for dealing with the frequent server issues. Pros Mostly easy for scheduling and billing processing. Cons Cloud based software that suffers downed servers on a near weekly basis, customer support never does anything but post a notification and then its down for extended amounts of time making it very difficult to complete our medical practice tasks and billing. Review Source NB Nicole B. Counseling with Care Office Manager Hospital & Health Care Used the software for: 2+ years ### "NextGen Office Review for an integrated care model" June 4, 2026 4.0 Been using it for 7 years with current employer. I have no other experience with any other EMR programs. Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.