# Page 5 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 5 - Reviews of NextGen Office ## Showing most helpful reviews Showing 101-125 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ref M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "The best tank, but cumbersome for smaller practices" April 22, 2024 4.0 Pros Comprehensive and able to personalize. Confidence in a well-backed company. Cons Expensive to run and tailor make/ personalize. Review Source LBdO Lecy Beatriz de O. MEI Micro empreendedor individual Business Supplies and Equipment Used the software for: 6-12 months ### "Next Gen Office" May 4, 2023 5.0 Bom software , não continuei usando por dificuldade de manter pagamento em dia.Que no caso o problema é melhoria de gestão ,acredito em soluções melhores Pros Bom suporte,sistema de gerenciamento organizado. Excelente ajuda para quem precisa agilidade ao trabalhar. Cons Integração de processamento um pouco travada. Review Source VR Verified Reviewer Psychiatrist psychotherapist in private practice Medical Practice Used the software for: 1-2 years ### "Made my life suck" August 31, 2018 2.0 Just glad I don’t have to use it anymore. Lots of useless features and poor tech support. Slow, cumbersome, horrible. I felt angry and used when saddled with this disaster. Pros I most enjoyed finally graduating from my residency and not needing to use this at my clinic anymore. Cons I used nextgen when I was a resident because it’s what the University clinic management decided to use. The server interface was horrible, always stalling, and the reason given was “it takes more work because it has to go through encryption”. All the resident doctors in my clinic hated using it. It stalled and crashed. Review Source FA Faizan A. Assistant manager Hospital & Health Care Used the software for: 2+ years ### "Claim Processing " September 17, 2022 4.0 We are very happy with this web based software you don’t need to have have internet connection access to use. Even you can use for slow connection or small practice too Pros Creating a charge is just a matter of clicks with Cons submission of charge is very easy and post a refund is also not a tricky job you can do with simple step but nextgen need to little bit improvement for color theme Review Source RS Rupa S. Quality Engineer Hospital & Health Care Used the software for: 1-2 years ### "An excellent EHR tool that makes patient management and care management very easy" April 4, 2024 4.0 Overall its a nice and easy to use tool. Support is great and very prompt. Pros It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier. Cons The management pages are pretty cumbersome to setup. Once that is done its easy to use Review Source BD Brandy D. student Higher Education Used the software for: 2+ years ### "Easy and convenient" June 26, 2023 5.0 This software is easy and convenient to use. You can schedule appointments, request refills, request medical records. You can choose the office location you need to get in touch with. You can which provider/office you would like to send a message to. Pros Scheduling appointments in portal, requesting refills in portal Cons I like all the features, so far no dislikes. Review Source AM April M. Training and Development Coordinator Hospital & Health Care Used the software for: 2+ years ### "NextGen for FQHC" July 8, 2021 5.0 Experience has been great i have been using the software and learned from scratch so was definitely easier once you learn the ins and outs of the program Pros The software is very userfriendly once you learn the differences Cons Have less ways to do things so that people aren't easily confused Review Source VR Verified Reviewer Refractive Surgery Counselor Hospital & Health Care Used the software for: 2+ years ### "Nextgen Review" January 29, 2019 5.0 Pros I have used a few other EHR/EMR in the past, working in healthcare. Hands down, this is an overall great system that is user friendly. It's extremely straight forward when scheduling appointments and looking back at medical history. Cons The appearance of the whole system could use a face lift to look more appealing. It still looks like a 90s version of some sort of Windows software. Review Source VR Verified Reviewer Physician owner Used the software for: 2+ years ### "Used by our FQHC. Lots of clicks, but seems to be improving." November 6, 2017 3.0 Pros Ability to save exam templates and My Phrases, send directly to the patient portal, a number of possible workflows. Cons Lots of clicks. History is separate from the SOAP note (need to move between windows when documenting both). Handcuffs tasking is fast and convenient, but telephone tasking (necessary for any communication that becomes part of the patient chart) is more cumbersome. Review Source VR Verified Reviewer Donor Center Tech Hospital & Health Care Used the software for: 1-2 years ### "NextGen Healthcare is the best!" May 6, 2019 5.0 Overall, I have been very satisfied with NextGen Healthcare and the system has been great for work. Pros I really like how easy this program is to use and the set up of it is appealing and functional. I use this everyday at my job and learning how to use it is simple and straightforward. Cons We rely on this system quite a bit and when it goes down, our center has a lot of problems. We have had some connectivity issues before with it and there is a glitch sometimes where it doesn't post wait times, but simply says "< 24 hours" which is not very helpful for us. Review Source JC John C. MD/owner Medical Practice Used the software for: 1-2 years ### "Not as promised. " December 15, 2017 3.0 Colleagues, keep looking; I did many hours of research on my final 3 choices, with at least 4 different presentations on MediTouch to myself, my office manager, head nurse and two other providers. Just can't foresee all the glitches, roadblocks, and problems until you buy it and are using it...kind of like the ACA, right Ms. Pelosi? "Let's pass (buy) this bill so we can see what's in it," Pros Easy to modify "template" or document on the fly. Scheduling portion is good. Financial reports are good. Cons Average customer support, at best. You get passed from person to person, promised call-backs are usually days later than promised, sometimes do not occur at all.. Conversion not as promised. Medications documentation is confusing, redundant, very inefficient. Does NOT autopopulate labs results for tracking over time (cannot look at flowsheets unless you individually enter each result into the flowsheet, which is ridiculously inefficient), yet we were shown examples of lab flowsheets. Lots of problems with their electronic claims submissions. If I could get out of my contract (after 1 year of use now), without paying for the full 3 years I signed up for, I would do it immediately! Review Source aB amanda B. vpm director Medical Practice Used the software for: 6-12 months ### "Next Gen Software" September 20, 2021 4.0 I like the layout of it, I also like the task feature as well as asking someone to review a document. Pros I like the ease of editing a patients address under the demographics. That is done all the time and its very easy Cons I do not like the note field. Most notes have to be tied to a specific date of service and that is not alwasy the case Review Source TA Tonda A. physician/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not for small offices" November 7, 2019 3.0 Fifteen years of headaches. Pros Great features (if you can get them installed), good ease of use. Cons Support nearly non-existent. All upgrades, additions, or troubleshooting falls back on the customer, because they assume all customers employ a full-time IT staff, and they blame any failures or problems on the customer. I still don't have half the functionality I originally purchased in 2005, I cannot get basic interoperabilities added, and when things stop working, I'm essentially expected to repair/troubleshoot it myself. I'm a physician, not a computer technician, but apparently, it's my job to configure and maintain all my own systems (despite them being on a hosted server hundreds of miles away), while I pay monthly for hosting services and support. Review Source Elana H. Admin Assistant Medical Practice Used the software for: 2+ years ### "EHR" December 18, 2018 4.0 Nextgen has enabled our practice to go paperless. Pros I do like the functionality of the software and the ease of use for the most part. Cons I wish the software was more easily manipulated to fit our practice. Review Source HH Ham H. Digital Marketer Design Used the software for: 2+ years ### "Perfect for organizing " February 11, 2023 5.0 Pros Product is user-friendly, easy to use and navigate Cons Actually didn't find anything difficult while using this software for operations Review Source AMA Anne Marie A. Used the software for: ### "" March 6, 2013 4.5 I started using the MediTouch EHR system in the latter part of 2011. I changed over to solo practice of Obstetrics and Gynecology from a group practice and was not eager to have an initial high investment cost to begin a new system. MediTouch was affordable, but also, to my immense pleasure, transferring over from a system that was not only cumbersome but also more costly, I found working with the MediTouch software a delight. (Even more so because it was softer on the pocketbook. The software is really a quality product. Not only that, there are so many continual improvements that it is hard to keep up. Just recently, I discovered the E&M coding tool. Now I can code office visits with confidence knowing that I have all necessary component for the proper code. I was amazed at how often I would think the visit was one code, such as a 99213, only to find that it was actually a higher code. Most often, what I though should be coded as 99213 was actually 99214. And sometimes, it is only a matter of legitimately documenting something that I had reviewed, but had not put in my note (for example, as smoking history or review of sexual history). My staff had a harder time with the change than I did, but now, they too prefer this system. There are some functions that need to flow better from the HealthFusion practice management side to the EHR system, for example, follow up appointment intervals, which cannot be seen on the practice management side, but we have managed fine as it is. When those changes come, I know this system will be unbeatable. I do not think that changing from a paper chart to an EHR system is ever easy. I just finished taking a medical records course, and after learning about chart audits and what are considered deficiencies, I feel confident that with this system, going through such a process would be much less painful. In fact, I think I could approach it with confidence with the MediTouch software. Changing from paper to an electronic charting system is never easy, but with MediTouch, it was well worth it. Since everyone is different, I think everyone will have to find how this software works best for them. For me, I find my charting is now more thorough and complete than ever. And believe it or not, I spend less time charting than I did before! Review Source SS Scott S. Solution Architect Medical Practice Used the software for: 2+ years ### "From patient perspective this software is pathetic" August 10, 2017 1.0 Pros You can email your doctor. You can see appointments. You can see previous statements. Whoopee, basic functionality that any software can do. Cons I design and implement software solutions for a living. I would be embarrassed to sell and implement NextMD. My Doctor's medical practice uses NextMD/NextGen. This software is very unresponsive to navigation inputs. When you view areas such as charts (which rarely works when you click on the View my Chart drop down), the data is not user friendly in presentation and it's difficult to retrieve. Additionally doctor will only electronically provide me lab results if I officially request. The documented instructions provided by the software vendor on how to request are totally incorrect and each 6 months I have to figure out how to do it again. When I complained to Doctor's office, they told me many people have had problems requesting their records using this software. Additionally, their approach to access "security" is the usual standard lawyer bull of threatening statements followed by their technical approach of "What's your mother's maiden name". Wow, something anyone proficient in google can find. Bottom line is from a user perspective this software is pathetic and not very usable. I find it hard to believe any medical practice would purchase it. Review Source PG Paul G. Doctor Medical Practice Used the software for: 1-2 years ### "Clinically Useless. Lost Productivity. Cryptic data entry/retrieval" September 11, 2016 1.0 Pros The product support was horribly useless. The techs and their supervisors knew very little about the product. The Nextgen system itself is the real problem though. It takes so many clicks to perform the very simplest retrieval of information or data entry. The windows to see information or enter are tiny, 1 cm in height and cannot be adjusted. After a full year, our office of 4 MDs and 3 NPs (all tech competent) were still only able to see 10 patients per 8 hour day, and still spend time after hours to document. Awful. In all honesty, I cannot find one redeeming quality to this EMR, compared to any of the others I've used extensively or on its own. Cons The answer to the problems were always: "It's being addressed in the next version roll out". This is a half-baked EMR. It's use is a danger to patient care and a real liability. We abandoned it. The system is intended to have the clinician enter all HPI, IMP and Plan by point and click check-boxes. If these are not used, then it does not collect meaningful use data. However, the clinical utility of the text it generates is so generic, so hard to generate, and so cryptic that it is of no use to retrieve the facts of the the case. The only way to enter your thoughts, history or plan is to free text it (in addition to the mandatory point and clicks), doubling your work. It doesn't even have a way to carry over information from past notes HPI or plan, so that it can be easily adjusted. Review Source Aaron R. Director of Application Development Hospital & Health Care Used the software for: 2+ years ### "The out of the box templates are a good start to utilizing NextGen." November 8, 2017 4.0 Pros The ability to customize the system to your workflow and streamline the documentation process. I also like the configuration templates in addition to the quick save and quick note functionality. Cons There are too many clicks in the system. My providers regularly discuss how many clicks are required to complete a note. There is also a lot redundancy. Review Source Joel L. Team Lead - Ancillary Product Support Information Technology and Services Used the software for: 2+ years ### "Great software with loads of features" January 21, 2019 4.0 Pros It has everything a practice needs including a great EHR software, Document Management, Practice Management, and more. It is also the only vendor that has NextPen which lets patients fill out forms and have that information automatically transcribed to their chart. Cons Some issues pop up here and there but they tend to be patched pretty quickly. Review Source VC Vicky C. Billing Manager Medical Practice Used the software for: 2+ years ### "User since 2011" August 28, 2016 4.0 Pros The EMR portion of the program is very easy to use. You can access it from anywhere to work. I did my billing from the Bahamas one year. It makes meeting the meaningful use criteria very simple, and does most of the work for you, where other programs are much more difficult and too time consuming. The monthly price includes all updates and support, which is very reasonable. They have a great learning site and you can access the information on updates at anytime. Cons The billing portion of the system is not up to par if you live in New York State. It does not have a compatible NYS medicaid form, but will charge you if you want them to create one. It's secondary billing posting is awful if it is not able to be auto-posted, which is mostly because of New York State insurances. You have to manually look up in each account a secondary claim number you need to post it to the insurance payment, then go back into the posting module to actually post the payment. You have to create and send each claim individually to insurance companies, unless you want to pay more for them to create batch files. If customer support is not sure about something and they tell you they will get back to you, several occasions I never heard anything and had to repeatedly call back to find out the status. Review Source HP Heather P. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Healthfusion" June 11, 2020 5.0 I would rather use Nextgen than the software Amazing Charts we use now. Nextgen was much easier on the billing side. Pros I liked the Practice Management side because of the use of easement. I liked the tabs at the top of the page to navigate and I also liked the side tab to look at previous visits without getting out of one screen. Cons The clinic side was nice, however, we were not connected to the Immunization Registry. I didn't like the fact that we had to pay fee's when we did the E-fax. I also didn't like the billing side of Nextgen. It was hard to get ahold of someone that could help me downgrade the software. When I finally did the rep was very rude and made me feel like I did something wrong. She should've just called me instead of email. Review Source MH Mary H. Clinical Manager/NURSE Medical Practice Used the software for: 2+ years ### "Great interface with EHR system" April 21, 2022 5.0 NextGen assists us with meeting Promoting Interoperability measures. Pros Ease of use for patients and families. Practice can create/modify as needed Cons upgrades can be timely, alot going on with managing the interface. Be sure to have a good IT team for the upgrades when needed. Review Source VR Verified Reviewer Business Integration Coordinator Medical Practice Used the software for: 2+ years ### "Love using the products, template editing can be tricky" November 7, 2017 4.0 NextGen is easy to use and easy to train. Our clinicians have been able to achieve meaningful use and PQRS easily with some training. Pros Being able to customize templates and reports. Once reporting features are learned, there is a ton of information to obtain and use. Cons Without paying for template classes, it's hard for my team to teach ourselves to make minor changes. Review Source Kiara B. Independent Individual & Family Services Used the software for: 2+ years ### "Medical Records/ Information" April 25, 2020 5.0 Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy. NextGen still needs a little work but overall, its easy, accessible, great way to communication with healthcare providers, shows your medication and so much more great features. Pros I love that we are able to schedule our appointments online. I like that we are also able to see our medical records and other information about myself and other family members. I also really like that its easy access anywhere you go. I like a lot of the features on the site. Cons The only thing that I least like about the software is the communication on scheduling and communication between a healthcare provider can take long to 2 days or more. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.