# Page 6 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of NextGen Office ## Showing most helpful reviews Showing 126-150 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH SARAH H. Clinical Lab Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "One of the better EHR softwares" January 16, 2018 3.0 Fast patient intake, easy integration, and quick documentation. Pros I loved the ability we had to customize almost anything. It made patient intake very easy, providing check boxes for symptoms and then forming a paragraph from what was selected. It was easily integrated with other software for lab results or patient portal options. Providers were able to see everything they needed right in the patient's chart, rather than having to move from system to system. Cons If the templates have not been altered to your preferences, it is difficult to navigate the software. It requires having in-house staff to provide support, and most issues required their presence. It takes a while to learn the system due to its complexity. Review Source AS Ashley S. Office Manager Medical Practice Used the software for: 2+ years ### "NextGen" November 26, 2019 3.0 Pros The system is pretty easy to use. There are multiple ways to do pretty much everything in the system. Very rarely does the system go down. Cons Easy to delete some things. The system seems slow frequently but it is fixed fairly quickly. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing NextGen Office The ease of use. Review Source SP Susanne P. Office Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Convenient Software Across All Roles of the Office " February 25, 2020 5.0 Pros I like the ability to create an alert within a patient's chart that lets the biller or front/back office know if there are any concerns regarding a patient's account (copays, insurance eligibility, etc.) The Success Community is a great tool to use if you should have any questions about any errors you come across. Quick response and you have the ability to rank how urgent your issue is. Cons For scheduling, when you mark a date of service as rescheduled, it doesn't show up as rescheduled to the doctor. The doctor thinks the patient was seen on that date and proceeds to create notes. Once the note is finalized and the biller proceeds to create claims, it can show up as a claim. Review Source VR Verified Reviewer Business Analytics Manager Hospital & Health Care Used the software for: 2+ years ### "Nextgen is used friendly but lacks some functionality " June 5, 2018 3.0 Pros Ease of use, readability of patient accounts, ability to work with instamed for credit card processing Cons Reporting is limited - when you have a report that is mostly useable there are fields that are not available to be added making running two different reports and merging the only option sometimes Review Source JA Joel A. Owner Medical Practice Used the software for: 1-2 years ### "One year of Meditouch now!" May 8, 2016 4.0 Pros Started Meditouch EHR in 2015 after using a customized EHR since 1970s. Overall this past year a good product for the complexity of my medical office. Patients do like the interface and it is quite nice when I use my iPad Pro. Buttons are nice, clear. Search function is getting better. Cons I'm in a unique situation that Meditouch has never encountered. Because of my high complexity lab I have multiple billing lines for each type of bloodwork and Meditouch did not provide a solution. I have had to pay them for a lab interface but also had to purchase a LIS so our lab can communicate with the EHR just like commercial labs. Billing has been a nightmare for my office manager who did not used to spend hours finishing the day. We are a complex office with bloodwork but our per patient payment is much higher than a standard primary care practice. Patient portal isn't great and many patients complain. I miss my Programmer and having in house support but Meditouch is getting better. Training is not great and there is a lot of learning on the go. My new physician has had difficulty with it and I'm worried about Locums learning it. I wish there was a support group for all Meditouch users to share their concerns and HF has not really provided that. A lot of EMRs use a groupthink method for billing and it would be useful. I wish there was an east coast office but this issue has improved over the past year Review Source Gabriel S. Clinical Psychology & Neuropsychology Doctoral Intern Higher Education Used the software for: 2+ years ### "Epic > NextGen" February 3, 2019 3.0 Pros The software allows to you maintain a daily appointment book, while at the same time letting you keep track of a caseload of patients. Cons This software does not often run smoothly. It freezes and there is always someone in the workplace having an issue. Also, adding new patients can be confusing. Review Source VR Verified Reviewer physician Hospital & Health Care Used the software for: 6-12 months ### "NextGen Office Review for healthcare providers " May 20, 2022 5.0 Pros Its ease of use and ability to adjust day to day scheduling as well as take care of billing/medical records management is amazing Cons To be honest, I love using this for our office Review Source BS Bethany S. Used the software for: ### "" August 27, 2012 2.5 The system is easy to navigate and provides almost all the features you need and then some to run a smooth AR process. However, it takes a few too many clicks to get to things and there are a lot of small hiccups that make the system a little tedious. While this system gives you the ability to do what you need to do. There is a lack of consideration when it comes to payment posting and accounting. It can be an accounting nightmare and posting reversal/corrections is never an easy task. Having to "look" for secondary claims by name instead of account. Consistent payment posting errors when you want to appeal a line but the secondary pays on the other lines. I've found inaccurate reflection of amounts in the Insurance Ledger. The inability to post deductibles via the ERA, and the ERA adjusting of unpaid lines if you are not careful. Having to post patient payments and then having to go thru several screens just to post the payment to the account after you have already indicated it is supposed to go to the outstanding balance is another example. The inflexibility of the forms is a serious disadvantage as your encounters are very rigid and there face sheet has extremely small font and does not provide all the information we are looking for. The inability to see the EHR information while you are in the PM reviewing claims can be frustrating as well. There should be a tie-in with the encounter and the generated claim. This way the coder's can easily review and approve charges without having to have two browsers up. Customer Support is a "hit and miss". In general everyone is professional and helpful. I do not like that they are instructed to tell us, their customer, to research the information themselves. I think this is a bit rude. Spend some time and answer our questions. Enrollment Customer Support is questionable. I have had nothing but errors and lack of responses. I have had to have all but one of my requests escalated to the supervisor and even then it took a while for a resolution. I have over 10 years of Insurance and Medical Billing Experience. I think it would help if HealthFusion could clean up their functionality, especially in the billing/payment/AR aspect of the system. Review Source JH Jody H. Insurance Billing Medical Practice Used the software for: 2+ years ### "NextGen Healthcare is a pretty good product" February 24, 2020 4.0 All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas. Pros The appointment scheduling and billing part of this software is pretty good and not too time consuming. Cons The reports aspect. There are not enough options to tailor a report for specific needs such as giving a patient a specific report for a certain time frame. Also there is no option to write off an entire patients balance, you have to move each individual charge from insurance to the patient and then write off each individual charge. It's very time consuming. Reason for choosing NextGen Office Ease of billing and scheduling. Review Source IL Inna L. Owner Medical Practice Used the software for: 2+ years ### "Not as good as advertised " March 30, 2023 3.0 Not easy to switch to and from, But if someone in the process of choosing a software- do more research Pros It is OK, but not a very good one.. No integration with previous software was done even was advertised Cons customer support, some advertised features do not work . Review Source VR Verified Reviewer Information Systems Executive (CIO) Hospital & Health Care Used the software for: 2+ years ### "NextGen is an awesome software, you can customize depending on how far you want to dive in. " November 7, 2017 4.0 Better charting and more professional patient plans. Sometimes, I wish the process was a little faster. Not necessarily NextGens fault. More the government, because of what needs to be in the chart. Pros Most people can learn by clicking and finding their way through. If you have used a computer you can use NextGen Review Source BA Beth A. Director of Billing Services Used the software for: 2+ years ### "I highly recommend NextGen PM for it's robust reporting capabilities and the support they provide." November 7, 2017 5.0 Pros You can run any report at any time to analyze any amount of data. In our old system we had to have a report person pull everything out of the system for us. With NextGen, anyone can learn how to use the reports so you can measure KPIs and track payments, adjustments, services by provider, etc. all down to whatever level of detail you need. Information is at your fingertips! They have also provided custom support to meet our payer requirements. Cons It is expensive. We are a non-profit community behavioral health provider so our funds are limited and the monthly costs are high. In addition, you have to pay extra to get many enhancement features. Review Source DAB Dr. Allen B. Medical Director Medical Practice Used the software for: 2+ years ### "Nextgen has improved on the Meditouch EHR" March 13, 2018 3.0 Gradually improving. We have decided to hold off on changing our EHR for now because of these improvements. Hopefully, the trend will continue. Pros Uses Google Chrome. Very fast, especially when using "wired" vs WiFi. Mac-friendly. E-Rx of Controlled Substances works well. Cons Support is much better with Nextgen than with HealthFusion, but still rather slow Occasionally, their server goes down and we are dead in the water. Thankfully, this has improved, but still should NEVER happen in this day and age. With that in mind, they should allow for a Read-Only in-office server so that we could at least access the most recent office visit and the patient's meds when their server is down, but there is no accomodation for this. Rather difficult to make changes in the templates if you are not VERY good at this sort of thing. The listing of meds and problems requires closing the office notes to view. These should open in separate windows. Also, you should be able to view more than 1 office visit at a time, but instead, you must close 1 OV to look at a previous OV. Initial training from HealthFusion was virtually non-existent. We were just referred to online videos. Maybe there is now an option for on-site instruction, but we never received it. Review Source AO Alicia O. Chief Operating Officer Used the software for: 2+ years ### "The implementation teams, customer service and support teams are very robust " November 8, 2017 4.0 Functionality and ability to customize has been key for our practice. Pros I appreciate the various platforms offered and the ability to interface with other products. The support and training is probably the best that I have seen. I love the reports and hate the reports at the same time. Nextgen can retrieve almost any data, but you have to know exactly what to ask it in order for it to pull the data correctly. I also like the support on compliance side of healthcare and regulatory updates. . Cons Price, reporting as mentioned above and that since it partners with so many outside vendors that it does not develop things on their own, that I think should be a part of Nextgen. An example would be the HQM. Nextgen should have a platform for a dashboard, but instead they partnered with someone, so that is yet another fee and vendor we would have to work with Review Source JZ John Z. Used the software for: ### "" July 19, 2013 5.0 I am writing this to tell you how happy I am that I chose HealthFusion MediTouch software for my Electronic Health Records (EHR) system. I had practiced for the last six years exclusively with the California Department of Corrections and Rehabilitations. Unfortunately, my contract was not renewed because of State budget issues and I was forced to start back into private practice. I am now in my thirty second year of practice. I desired to go without staff in the final years of my private practice. The HealthFusion software has allowed me to keep a lean and efficient podiatry practice while concentrating on patient care. The HealthFusion software does take a while to learn, as do any of the other systems on the market. After I learned how to operate the EHR software system, I am now able to document patient visits more thoroughly than in the past. As a result, the documentation supports better reimbursement. The system actually forces you to be more thorough in documenting and recording your findings. As my familiarity with the databases increases within the system, the ease of completing charts in a timely fashion has improved dramatically. The Practice Management (PM) side is a tremendous tool for increasing cash flow. Not only are most all insurances billed electronically but are billed within hours of seeing patients. My turn around for Medicare is now between 18 and 21 days. I no longer have to take or fax my patient encounter bills to a billing company, and wait for them to bill it out. I do my own coding and bill twice daily. I do have a billing agency (Valley Medical Billing Service) whose job is to post payments and send bills to patients. However all of my interaction with this company is via the Internet or phone. I email all of my EOBS to the company and they post the payments. It is an asset to bill through the cloud. In the PM side, there are many tools for increasing the ease at documenting procedures, supplies and services rendered. Once again, I highly recommend the MediTouch software system to medical providers, especially to those who want low overhead and a speedy reimbursement from Medicare and secondary insurances. Review Source JP Janice P. Podiatrist Hospital & Health Care Used the software for: 2+ years ### "Complete electronic health records and administration" February 20, 2020 5.0 No unsolved problems. Pros Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud. Sometimes when I see there is a problem with the software, it is sometimes fixed on its own ( without a call ) Cons There are some periods fields that are not easy to enter (for example a phone number,social security number going from area code to zip code you need to enter an move to the next field, instead of skipping over to it. I have no other experience with other electronic health systems. Reason for choosing NextGen Office Recommended from a trusted colleague. Review Source SB Sarah B. Research Assistant Biotechnology Used the software for: 1-2 years ### "NextGen Healthcare" November 6, 2020 5.0 The company that I work for has used NextGen for the past few years in addition to paper charts, and in a few months we'll be moving away from paper charts entirely because NextGen fulfills all of our needs and tracks information more efficiently (and in a more environmentally friendly way). Pros NextGen is very easy to use, and helps you keep all patient information organized in one place. It has tons of features, is easy to use, and is very customizable. I use NextGen almost every day, and still feel like I haven't used all of the features and options yet. It's very intuitive, so new employees are always able learn how to use it very quickly and easily. Cons Every once in a while (maybe once a year) the server goes down, which basically means we have to close (since we can no longer access or input patient information). That doesn't happen very often though. Review Source Megan J. Surgery scheduler Medical Practice Used the software for: 1-2 years ### "Run your medical office smoothly " April 10, 2019 5.0 Pros This software makes communication between healthcare providers very easy. You can view imaging, send messages to the provider, document care, and keep track of when patients are checked in and checked out. It has everything you need to run a medical practice. Cons Sometimes there would be glitches in the software where we would have to reset the program. Like any software sometimes you have minor issues. Review Source JN John N. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful But Steep Learning Curve" March 26, 2020 4.0 NextGen is a very powerful and highly customizable EHR and practice management suite. It is especially handy and speedy if you have it hosted on premise along with a powerful server for SQL. With the right expertise, NextGen can be customized to exactly how you want it to behave. The interface may look a little dated at this point but functionally it is very good. You may also want fairly beefy PCs since the fat client is resource intensive. Having a NG trained expert (or power user) on call/site is extremely helpful as well to get the settings, auto-flow, and templates setup correctly for your practice. NG is really good for medium sized practices as it can handle multiple practices, providers, and specialties all at once. Some setup tasks can be repetitive (and should really be fixed) but once you get familiar with it, and can stomach the licensing costs, NG will serve your practice well as a long term EHR. Pros NextGen is vastly powerful and has lots of feature that are either built in or can be added. Good SQL performance. Flexible and customizable. Cons Steep learning curve, onsite SME highly recommended. Expensive licensing High server and PC requirement to get the best performance Review Source JG James G. Used the software for: ### "" July 28, 2012 4.0 I have an OMT practice in Vermont. We were interested in getting free-of-paper charting and billing, and having the freedom to expand to another office. We had no prior experience using EHR's, so I looked at a lot of available programs. We started using our MediTouch EHR in 2011, just before the close of the Medicare E-Rx program. The implementation was easy and I felt I was really getting the hang of it in the four to eight weeks afterwards. My goal was to be able to write a custom note, which involves OMT, diet and nutrition advice, activities and exercises, and specialty referrals. Each of these involved patient handouts to provide the kind of care that we used to do with pre-printed stacks of handouts, and hand-written notes. MediTouch EHR accommodated this easily. I still perform chart reviews, take my work home to sign, and close each note the following day. I feel that this is especially important for those "Level 4" visits that require documentation for medical necessity. Having thrived from several high-level Insurance Audits in the past, I have full confidence that my notes reflect the encounter, and that they are medically necessary and defensible. MediTouch Representatives have always been great, and with such rapid expansion, they have been able to maintain the quality of their representatives. However, where you used to be able to call for care, we now find that it is easier to e-mail. I feel that MediTouch's ease of use has benefited my office by providing a quality note that captures the data pertinent to the visit and I am proud to share with my colleagues. I also feel that we easily adapted the E-Rx to avoid the E-Prescribe Medicare Penalty, and we neatly snatched the EHR Incentive for Medicaid, so it has paid for itself. There are several 'free' versions of EHRs on the market but when you consider that MediTouch EHR comes with a really efficient medical management program, I did not have to spend my time baby-sitting collections while I was trying to learn the EHR. We had no loss or delay in income, and my secretary smiles at the end of the day. MediTouch EHR is well worth what you pay for. Review Source VR Verified Reviewer Optometrist Higher Education Used the software for: 2+ years ### "Excellent " November 7, 2017 5.0 Pros I like that you can customize the templates. I also like the ease of use. Upgrade have not been a problem. Thanks Cons Would like if photos and field are automatically upgraded into the templates. Would also recommend a yearly check in. Review Source MF Mona F. Used the software for: ### "" September 2, 2013 2.5 I am a nurse in a family practice, and using NextGen is my first experience in EHR. I was hired about a year after the system was installed, and replaced a nurse who retired because she just couldn't get used to the new EHR way of documenting. The other staff has told me that start up went fairly smoothly and that staff was available onsite for questions the first few days they were up and running, which was very helpful. I do not feel that NextGen is hard to navigate. I was able to use the program on my own with very little help after only a weeks training, although there are many features that I am still discovering after 2.5 years of working with NextGen. My main complaint is its organizational layouts. The retrieval of information is my biggest challenge. I find it very difficult to find specific consult notes form specialists. Instead of notes categorized by specialty and date, they are only organized by date. I must sift through too many notes to find the one I am looking for, especially if the patient does not remember the time frame in which they were seen. The same is true for labs and x-ray reports. The e-prescribing feature has many default dosing and instructional settings that are either incorrect or not often used. The process to change directions for a prescription is cumbersome and time consuming. We experience too much down time, with little explanation or time frame of when we will be up and running again. We are essentially crippled when the system goes down. We are unable to access any information which makes it nearly impossible to continue to see patients. Without the ability to review labs, immunizations, previous vitals,etc we cannot provide quality care. We have never been down for more than half the day, although that is still a lot of time, money and frustration wasted. The IMO search diagnostic code search is supreme. I am able to find codes by providing symptoms, partial diagnoses, and partial codes. It has been a valuable tool. Our parent company has been researching new software, and some of the systems seem to be overly complicated compared to NextGen. Review Source KR Kelley R. admin Mental Health Care Used the software for: 2+ years ### "Easy to use in a frustrating industry" April 12, 2022 5.0 this is a frustrating industry dealing with insurance companies. NextGen makes it fairly easy to track. Pros This product is user friendly and intuitive. There are other programs, but we are happy with this one. Cons nothing really. For the most part, NextGen satisfies our billing needs and is fairly easy to train new users. Review Source JA Justin A. DME Coordinator Hospital & Health Care Used the software for: 6-12 months ### "NextGen Office" August 26, 2023 5.0 Its easy to use, and very organized and efficient Pros The Practice Management features are great, we have 2 locations and you can see both schedules with ease. Both offices are seperate but so easy to see Cons Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be fixed and improved on Review Source DP Debbie P. COO Hospital & Health Care Used the software for: 2+ years ### "Long time user" November 8, 2017 5.0 Got rid of paper charts. Central database Pros The user interface is what initially drew me to the software 15 years ago. Now it is the flexibility of the product. Every user, every provider can use move through the product in the way that works best for them. The ability to access the same database enterprise wide, the ability to add on other applications that interact seamlessly, and now most importantly the commitment behind NextGen to support and grow as the changing world of healthcare rapidly morphs each year. Cons Sometimes new releases have defects that weren't an issue in previous versions. Also, some subspecialties need templates specific for their needs;i.e., pediatric ophthalmology must be customized by client to include fields that every pediatric ophthalmologist would find missing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.