# Page 7 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of NextGen Office ## Showing most helpful reviews Showing 151-175 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Gary C. Medical Director Medical Practice Used the software for: 1-2 years ### "Meditouch EHR in a Interventional Pain Clinic" February 21, 2017 5.0 This is one of the few EHRs that actually turn out looking like a medical note rather than a list after list of repetitive data that is hard to follow and actually see what is going on with the patient and what they are taking for current medications. The note is constructed in the SOAP format so that it is easy to follow. The platform allows customization for office/ASC procedures that are easy to setup after initial orientation and it also allows for multiple options for physical findings in the exam. Care360 is similar in that it is a SOAP note format, but doesn't have a billing component built in and requires Kareo or another billing program that doesn't marry to the EHR easily. Pros Customization, Readability of completed notes, no confusion on problem lists, medication lists, etc. No laundry list after list after list causing you to wonder "where's the meat" of this note that will tell me what's going on. Cons There is a lot of data on the page so it is sometimes hard to read everything on a standard iPad. At my age, I should probably use a "Pro" sized iPad. Other than that, not much. Review Source AL Amy L. Physician Medical Practice Used the software for: 2+ years ### "NextGen turns you from a physician into a data entry technician." June 20, 2018 1.0 Too few to mention. Pros NextGen is a powerful system, in that there is very little that it can't do. And it does meet all the meaningful use measures set forth by CMS. Cons Extremely cumbersome to navigate between screens, lots of clicks and scrolling to access necessary information. There's no consistency (sometimes doctors' names are listed alphabetically by 1st name, sometimes by last name; templates not laid out with same design, as if developed by different teams that didn't talk to each other). Absolutely NOT customizable, especially at the user level. Contains many glitches, some of which are downright dangerous to our patients. Not really usable on mobile devices (you need a really big screen to be able to use NextGen effectively). Customer support is about non-existent. Review Source BS Ben S. Doctor Medical Practice Used the software for: 2+ years ### "Shockingly bad." August 18, 2015 1.0 Pros I cannot think of anything positive to say about this. Cons We have been waiting for updates for months, lots of excuses and vague explanations. Current version is slow switching between screens watching the hour glass and staring at sections blink on and off, slow setting up a note ("hold on a second, I'm still waiting...") slow clicking "save yes or no" after you've just saved. I'm horrified to think of other doctors receiving these notes: a H&P is 3 pages long with huge boxes for vitals, and huge blocks of widely spaced ROS, but the actual plan part is in teeny font and lighter typeface. The most important thing another doctor would care about is the assessment and plan, and there is it hidden near the bottom. (Did any practicing physician have any input into this. Doubtful.) This is our second EMR (two years), which was a slight improvement over our first (DocAssist:six years.) We are ditching this one after pouring $$ down their drain. I feel that eight years of experience with EMRs gives me some credibility assessing this program, and I can safely say you will spend more time and more frustration with your daily activities. Avoid. Review Source CD Claudia D. EHR Manager Used the software for: 2+ years ### "EHR is overall getting better. " November 8, 2017 4.0 Pros I personally find EHR easy to use and intuitive. I, however, am a person who loves computers. Some of my providers do not agree. I like the use of tabs and panels, I like the use of my phrases, favorites in the med module and template sets. Cons One of the features I like about EHR is that there are many ways you can preform a task. That being said, some folks do not like this feature; they would rather have only one way of performing a task. Also, when NG adopts a new way of performing a task then returns to the old way, all the providers get confused. For example, the providers were very used to My Plan when we were told it was no longer supported, that we had to go to the Orders Module. Now we are told to use My Custom Plan. It will be difficult to go back. Review Source rP raju P. Sr IT Application Analyst Medical Practice Used the software for: 2+ years ### "NextGen is a highly customizable product that allows clients to modify the templates to suit them" November 7, 2016 3.0 I enjoy the vast amount of customizations that can be made with the templates and allow us to use the application as we need it to work today. With the right staff in place to manage, enhance, and support the NextGen environment, it can prove to be a strong asset to your team. The biggest issue with NextGen is the size of the company and how large their scope is--meaning the customer service is usually tougher to deal with than the application. Poorly trained tech support agents paint a very bad picture and make me feel like not reporting or getting involved with reporting issues and trying to explain why the application as a break. It appears as agents are encouraged to push everything to IDEAS and avoid reporting a break in the application. It is a great product from my perspective, I am a Developer and can manage the environment efficiently. Pros highly customizable Cons poor tech support and response to Known Issues and reporting Known Issues Review Source AR Ashliegh R. A&D Counselor Mental Health Care Used the software for: 2+ years ### "Previous User" July 7, 2020 1.0 Unpleasant. My understanding from other users at the clinic was that it was "GREAT" for the medical department, but the dental department disliked it so much they quit using it and moved to a different software. My department (behavioral health) eventually moved to another much more user friendly system. Pros I liked how it allowed for multiple different departments to share clients and see what was going on with a client, but also allowed for limiting what some providers could see. Cons Unfortunately this list could be very extensive. This software was implemented in a Clinic where there were at minimum 5 different departments. My department (Behavioral Health) had a really rough time using this, even with the modifications the software tried to make. We were unable to do paperless files because the software was limited on where we could put information. I needed to keep both paper files and do my notes online in nextgen! This was extremely non-user friendly when it comes to anything regarding Behavioral health. Review Source KS Kathi S. Administrator Medical Practice Used the software for: 2+ years ### "Best Medical Software for Your Money" February 25, 2020 5.0 Medical billing has become much easier and more efficient with MediTouch. It is excellent software to capture all the "meaningless use" stats for the government. Pros MediTouch is user-friendly. Easy to use and the support is always there for you with quick response to your problems. Cons The initial learning curve to use the software. Self Training. Reason for choosing NextGen Office price was right Review Source VR Verified Reviewer Billing Manager Hospital & Health Care Used the software for: 1-2 years ### "I was brought in and shown a computer with NextGen. I was up and running in less than a week." November 8, 2017 4.0 Pros Easy to navigate and learn the system which makes new employee training a breeze. Claim submission has been simplified. Cons Reporting can be a bit frustrating, you just have to find the right parameters. I hate having to log into every module separately, I understand it is for security purposes but it is time consuming. Review Source CM Cindy M. Account Adjuster Medical Practice Used the software for: 2+ years ### "Ease of Used" June 29, 2022 4.0 Pros Once you know how to use it, it is fairly simple. Cons Too many places to have to go to get things done, alot of jumping around. Review Source JM Jay M. Podiatrist Medical Practice Used the software for: Less than 6 months ### "About to go live " September 18, 2019 5.0 In my heart I know, after the growing pains, it will be a good product. They have a lot of videos to watch and webinars available. Call back is never as quick as when you need help. Pros 2015 certified APMA partnered to work with them. NextGen uses APMA registry. Health Fusion was already purchased by NextGen so they aren't going anywhere. Customizable Cons 1\. It looks great when sales people show you but out of the box requires A LOT of customization. Of course, the good is that it is able to be customized - but YOU do it. 2. YOU do all work. They show you but you DO it 3. Many of the verbage they use looks good until you READ it. Then you realize how many changes YOU need to make. Alternatives considered [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) Reason for choosing NextGen Office Sammy not 2015 certified Small company (may be sold) - MM has scared me. Otherwise, this was a GREAT podiatry software Review Source AB Alisa B. RCM Trainer Medical Practice Used the software for: 2+ years ### "Fair User" September 26, 2022 4.0 Pros The ease of the different tabs within the PM Cons This software can be overwhelming for some just starting with the company. Review Source VR Verified Reviewer Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Billing Specialist" January 8, 2019 5.0 My four year working in NextGen and I got use it very well. Pros It easy to work with and very understanding. Cons It get slow and shut down on you when your in of your work. Review Source Candice O. Applications Administrator Human Resources Used the software for: 1-2 years ### "I've been using the software for about a year and am happy with it." November 7, 2017 5.0 Pros The ease of administrating the software from and IT perspective. Easy to navigate and the service desk is quick to respond to my questions and problems. Cons I actually haven't had too many issues with any parts of the software. I guess the only thing I could say bad about it is that learning it was a curve. Review Source AT Ashley T. Md Hospital & Health Care Used the software for: 2+ years ### "Have nothing positive to say" May 24, 2017 1.0 None- unless a waste of time and headache counts for the past 3 years. Pros I can think of none. I can't recall last time I've written a bad review- but nextgen is a whole new level of incompetent ehr program for physicians. Click, toggle, click, click, cycle, toggle...if you like clicking and scrolling perhaps this is the one for you Cons Extremely inefficient. They are suspiciously secretive when you call for info- our group of pays alot in maintenance and our "service rep" replied my emails only- with a 4-5 day waiting response. And no I go when there is a response. Biggest waste of money in my career. Leaving my group because of they have already invested too much in this software and now unwilling to change. Run...as fast as you can. Review Source RL Ralf L. CEO/Physician Medical Practice Used the software for: 1-2 years ### "(For the MediTouch/Office product for small clinics)" May 22, 2018 4.0 \* Probably the best software for a small clinic that I am aware of. \* Support is excellent. \* It's a good value. \* The software is continuously improving and getting new and improved features. \* NextGen listens to user concerns and addresses major problems quickly and effectively. Pros \* No hardware required. \* Easy to set up and use. \* Full-featured. \* Excellent support. \* Great for MIPS and MU. \* Good integration with fax or direct message. \* Very nice electronic order interface for Quest (and probably other vendors). Cons \* Speed and reliability could improve somewhat (we use the web-based software). \* CCDA import and export are fragile and barely work. \* Billing module is functional but requires experienced billers to make it work well. Review Source AS Alisa S. Contact Lens Technician Hospital & Health Care Used the software for: 1-2 years ### "Intuitive healthcare emr " March 17, 2020 5.0 Scheduling and appointment information works well. Coding is sufficient also Pros I like that next fen is intuitive and easy to use for new users. There are multiple tabs and ways of doing things depending on user preferences. Many ophthalmalmic clinics have success with this system Cons Integration of glasses rx and optical sales would be a nice addition so all patient charting is in one emr system. Currently we use a separate system and it’s not efficient or concise leaving much room for mischarting Review Source CP Candice P. Sr. Consultant Computer Software Used the software for: 2+ years ### "I started as a clinical end user in 2002 and have been implementing all over the US for 11 yrs. " November 7, 2017 4.0 I have had the privelege of observing people ending their work day on time with a smile on their face. Pros NextGen is a great intuitive and fully integrated product. I love that I am able to predict most functions within the applications when I have not learned a workflow formally. I have enjoyed observing the client driven and industry driven evolution of this product. I've learned a couple other EHR's and was very disappointed. Cons There are some tips and tricks features that NG don't formally publish because they seem insignificant. Review Source KH Kaytlyn H. Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "NextGen" May 25, 2021 5.0 Overall, I recommend using this system versus the system that my company used previously. Much better in my opinion and much easier to navigate! Pros At first, it was a little hard to navigate but once you get the hang of it, it's very easy to work. There are so many options for working with several providers which is helpful. You can keep an eye on each providers schedule for the day in the multi view. Cons My least favorite thing is that you have to switch screens. I use both PM and EHR so going back and forth is not my favorite. Review Source SM Sharlene M. hit support specialist Hospital & Health Care Used the software for: 2+ years ### "good we have had a few things that have needed more work on but nothing to major " November 7, 2017 4.0 custimization Pros User friendly pretty self explanatory for most things the end user does. We customize the things that are not user friendly so we love the fact that we can change things. I like that most this are going towards system practice templates that will cause for less customization on the actual templates themselves. More online training geared towards document management and template edits would be much preferred. We love that documents can be created on the fly and not having to edit the document library in order for users to access it. Cons Most users are always complaining about the amount of clicks which causes lots of template edits, In the same aspect though we love that we can edit it. Review Source VR Verified Reviewer Virtual Assistant Hospital & Health Care Used the software for: 1-2 years ### "Excellet easy to use EHR" January 9, 2019 4.0 Overall NextGen has been amazing for coordinating our scedhule and keeping track of patient records Pros Having muplitple ways to access patient information if i dont correct spelling of name or name at all Cons It can sometimes be confusing when there is more than one person in the system trying to work Review Source JW Joni W. Operations Medical Practice Used the software for: 2+ years ### "Seamless integration with Centricity" August 3, 2021 5.0 Pros Seamless integration with Centricity. Easy to use. Cons The ability to send attachments is there but only goes up to 5mb, could be a little larger. Also the ability for the patient to send an attachment when replying to a message instead of having to start a new message. Review Source marcus M. Socio Marketing and Advertising Used the software for: Less than 6 months ### "NextGen Healthcare" July 27, 2023 5.0 Pros It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time. Cons I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be. Review Source LV Leslie V. Manager Medical Practice Used the software for: 2+ years ### "Old HeathFusion, Today's Nextgen Office" February 26, 2020 4.0 I don't feel they listen to little people. We have issues and until it becomes a significant work flow issue the problems aren't addressed. Also, when an insurance makes changes to electronic billing, don't pass on the instructions to me how to fix it. I pay for their service, they need to make the change. Pros I like they are their own clearinghouse. This enables me to pull and EOB directly and saves alot of time. Cons This software needs a POP up IN YOUR FACE alert system. Their alert system is VERY poorly designed. Reason for choosing NextGen Office I was impressed with the EOB, billing aspect. Review Source DW David W. Executive Director Mental Health Care Used the software for: 1-2 years ### "Just right for our needs" September 29, 2022 4.0 It is our comprehensive system for our business. Over all very positive. Pros Works well with medical and behavioral health services Cons Does take some time to master but once done, it provides all you need. Review Source VR Verified Reviewer Consultant Consumer Goods Used the software for: 2+ years ### "Good software but could be a little more user friendly in some areas" July 24, 2018 4.0 It simplifies the billing process from charge entry to electronic billing to payment posting. Pros The EPM side is easy to learn even as a beginner so training new billing employees has been easy. Having EPM and EHR connected makes it easy to toggle between the 2. Cons The reporting features for sure. The reports are difficult to get what you want and aren't flexible or easily modified to fit what we need sometimes. Basic monthly reports are fine, it's when we're looking to run something specific that it seems impossible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.