# Page 8 | NextGen Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is NextGen Office the right Medical Practice Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews --- NextGen Office 4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of NextGen Office ## Showing most helpful reviews Showing 176-200 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MJ Michelle J. CEO Medical Practice Used the software for: 2+ years ### "Billing Company" May 23, 2019 1.0 After having the software for 2 1/2 years I inquired on getting out of my contract to switch to a cheaper software. At first they told me they were going to cancel my contract. Then they charged my bank account for it. When I emailed to inquire why they charged me they said they were not going to let me out of my contract early. ITS A TRAP! Pros Billing from the software was relatively easy. Cons They trap you into a contract that renews for 12 months at a time and won’t let you out for any reason. Also a few months ago some of the ERA’s just stopped showing up in the software. Review Source MS Mindy S. Used the software for: ### "" October 19, 2012 5.0 Hi everyone, I want to start off and say Healthfusion is great software. We are a very small specialty clinic and in the past had all of our billing sent out to a local billing company. It cost us an arm and leg and we were unable to do much about our billing in clinic. We would have to contact the billing company and wait for them to make the changes we needed. When we first started with Healthfusion we had 2 girls in the office and neither one had any experience with billing software. Healthfusion was easy to set up and get started with, and with some slight trial and error we are sending clean claims and being paid quickly. The tutorials are pretty informative and covered the main topics, any other items we needed help with we called customer service. We did need to tell them that we had no idea what we were doing other wise they would go too fast and not tell us in detail what we needed but they helped us out quite a bit once we figured out how to ask. We have had healthfusion for about 6 months now and our office is run by 2 ladies. One enters claims and one posts claims. We don't need a huge staff to have things running smoothly. Being in the "cloud" is wonderful as we are able to get to our system anywhere we have a secure connection. Our Doctor likes the ipad/iphone availability so he can carry a tablet in the exam room instead of a bulky laptop; more time is spent actually with the patient instead of entering data. The statements are easy to read for us and for our patients, we have fewer calls regarding bills and fewer questions about the charges. Regarding the EMR portion, we are still in process with it and have not implemented it into our line up yet. Still learning on that front, yet we have discovered it ties in with the practice management seamlessly. All in all.. we are spending less money than before, losing less money from mistakes and untimely submittings, our claims are clean and information is readily available at any time. Review Source kR kaye R. receptionist Hospital & Health Care Used the software for: 2+ years ### "softwear" February 21, 2020 4.0 not a bad system Pros it is an easy system to learn and work with. Cons do not like the end of night reports, it should have all payments put in the system that day instead of just payments that were made by patients that are being checked in or out. also on the statements it does not say how the payments were made ie: check, cash or credit card. it also states that you can edit payments but it does not let you do it, so you have to void payment and then post it again. Review Source TP Tracie P. Lab Supervisor Medical Practice Used the software for: 2+ years ### "GREAT TOOL FOR EMR" January 23, 2019 5.0 I used this EMR in a Dermatology setting. There were a few dyas of training, and staff seemed to catch on quickly. Our IT department was always close at hand and worked to customize our template for easier use. It is a great program with great reports and tools. Pros This software was easy to use and very easy for our IT department to taylor to our needs. There are multiple areas that are customizable and super easy to use. Cons The product has come along way over the years. I dont think there was anything that I did not like about the program. Review Source VR Verified Reviewer Clinical Assistant Professor of Ambulatory Care Higher Education Used the software for: 2+ years ### "I've seen better" January 12, 2020 3.0 While the software works okay, there are better EHRs out there. Pros I use NextGen during weekly clinic appointments to document patient encounters. The software works well enough, but... Cons I must use several other software programs in order to have full patient information. NextGen only includes outpatient visits. This is not good for continuity of care as inpatient records are not accessible. Additionally, several keystrokes have to be used for each step. Review Source JS Jane S. office administrator Medical Practice Used the software for: 2+ years ### "Product review" November 26, 2019 4.0 Our overall experience has been positive. It is easy to use and I especially like that it is cloud based. Like all products of this nature, we do experience periodic slowness or glitches in the software. The team is responsive to these incidents. Pros I like the integration between EHR and PM. Cons The financial/accounting aspect is not the strong suit of this program. I also would like more reporting flexibility. Reason for choosing NextGen Office At the time of purchase, NextGen was the only product that was cloud based and an integrated EHR and PM. Review Source SC Sandra C. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Not for behavioral health " December 18, 2018 3.0 Pros I used this at an fqhc that I worked for. My position was in behavioral health. I liked that it was customizable, but our local team had to put in a lot of hours to make it work for us. It had good privacy features and good integration with scheduling and billing. It was fairly easy to learn and use. It had decent integration of medical and behavioral health. Cons The behavioral health forms that came with the software were not appropriate for our use and our local team spent a significant amount of time developing new forms for us. Completed documents were often difficult to find once they were finalized. We still had to scan in a fair amount of forms. Review Source CO Caroline O. BUSINESS ANALYST Used the software for: 2+ years ### "Love the flexibility to configure what is needed including exceptions" November 8, 2017 4.0 Pros Excellent support - People and documents and training are helpful and available. The professionalism and expertise of the support staff, especially the engineers and developers is commendable.Improved visibility to the status of clinical workflow (no undone work hiding in paper charts), and administrative workflow status (tasking, eligibility, unbilled, rejections, etc). Cons "Working as designed" - Frustrating how long it can take to get fixes for defects developed, and released. If you are affected by a defect that does not have a workaround, or a painful workaround, it is hard to wait in line while other (understandably) priorities are ahead of yours. Review Source LH Laura H. cfnp/owner Hospital & Health Care Used the software for: 1-2 years ### "company review" February 21, 2020 4.0 Pros the built in ROS and exams I can link my immunizations Cons cant copy note from previous and change things that need to be changed in current note so that hx follows better instead of having to look back at prior OV. Labs cant be linked into OV. Reason for choosing NextGen Office cost essentially, able to link credentials/software and billing. May be changing however as I am not happy with all the billing rejections and we dont always get an adequate response. I asked my sales rep an email question and he has not responded back to me at all, so I have to reach out to someone else to try and find out why Review Source JA Jonathan A. Application Support Team Lead Used the software for: 2+ years ### "Great product that meets most of our needs" November 8, 2017 4.0 Pros I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative. Support staff is great! Cons There are some odd bugs and several limitations, but the software honestly meets most of our needs. It has a lot of modules (meaning separate license costs) that you need to be aware of upfront. Their license structure is horrible and very difficult to manage. Review Source VR Verified Reviewer nbremover Animation Used the software for: 6-12 months ### "nb review" April 25, 2023 5.0 Pros Offering a suite of features, including appointment scheduling, electronic health records (EHR), billing and revenue cycle management, reporting, and patient engagement tools. It is easy to use and can be customized to meet the unique needs of different medical practices. Cons The length of time it takes to receive a response from a customer service representative Review Source DU David U. Business Manager Hospital & Health Care Used the software for: 1-2 years ### "Never Delivered" June 4, 2019 2.0 We had high hopes as they do offer a great OB Flowsheet. However, when the dates of service are wrong throughout, it is difficult to get a claim paid. Customer phone service was pretty good. But, if a more technical solution was required, their answer was pretty much "do it manually". Pros Strong reporting tool: preset reports were customizable. Filters, Field selection/order, and sorting. Cons We used this software for a year and half with a date issue we identified during training. There response was to change the dates manually and multiple screens. This pretty much defeats the point of an EHR - introducing more chances for human error is not a solution. Review Source VR Verified Reviewer Nursing Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Health reports recorder" August 31, 2019 5.0 It is helpful but has some modifications in the app Pros This software records Medical records (Electronic Medical Reports) which is really helpful when it comes to keeping clinical data documented. The interface is really simple and very easy to use Cons Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging. otherwise, it is a good start Review Source KP Khurrum P. Used the software for: ### "" February 28, 2012 4.0 I have been in practice for just over 10 years and just started a private practice at the end of 2011. I decided to use MediTouch EMR by HealthFusion. I first noticed that it was Medicare certified and also recommended by my national medical society. It includes e-prescribing, scheduling, billing, charting and a web-based platform, amongst other things. I really liked that it was Mac/iPad and PC compatible. Being web-based makes the IT infrastructure simple and, in my opinion, more stable. PC use fails when using Internet Explorer, but Mozilla Firefox works very well. The download for Firefox is quick and easy. The e-prescribing with pharmacy search is excellent and easy to use as compared to other e-Rx programs I have used. As is with any EMR, the learning curve is steep and the EMR has to be customized to the practice workflow and doctors practice style. For example, in order to use the scheduler, patient appointment types and blocks of time have to be created. Care plans in the notes can be created and saved so notes are easier to complete for other future office visits. After three months, I am comfortable documenting my notes and entering patient medical history and data. I have not yet fully set up electronic billing but I am planning on it. The customer support is excellent. The only drawback is that MediTouch support is based in California, and I work in Michigan. I have to wait till noon to make a call usually. Interface with the hospital lab is planned. Document scanning and uploading can be tedious. Retrieving this data from the patient chart is quite cumbersome at times. As is with many EMR's, there is so much functionality possible that it can get overwhelming at times. Currently I use it for some scheduling, office visit and lab documentation, and e-prescribing. Due to the low IT start up costs and great customer support, I feel this was a good fit for me so far. Review Source VR Verified Reviewer Healthcare Virtual Assistant Medical Practice Used the software for: 6-12 months ### "Best EHR for Healthcare VA" July 8, 2021 5.0 Overall satisfied as it does not give me a hard time especially when I do scribe for my client. Pros I love that it is user friendly and it is not hard to learn and navigate on this software. I love that there are shortcuts to go from one link to another. It is very user friendly even with beginners to the EHR environment. Cons When it comes to noting part, it will be convenient if it will autosave what was already typewritten so as not to re type all over again if we forget to click the save button. Review Source RK Ron K. Physician Used the software for: 6-12 months ### "Poor customer support" March 10, 2018 2.0 This is a beginners program that needs significant overhauling to make it meet the CMS requirements. The time requirements for physicians to use this is enormous in addition to the learning curve. I would think twice before you commit to this system and make sure that information is exportable to another if you have to change! Pros Lots of bells and whistles that appear on first blush to be useful and integrated, which is deceiving because they are not. Cons Some of the bells and whistles don't work Because there is no usable "instruction manual," the lack of intuitive movement amongst the screens is cumbersome. The support on the programs is almost as bad as getting help from Quicken or Comcast. They are slow and they don't know the system, you spend hours upon hours trying to get an answer (which often is not correct). They are learning the system on your time. The communication system is out of the dark ages. The displays of data needs to be significantly improved. This system is down way too much. Review Source RP Regina P. APRN Medical Practice Used the software for: 2+ years ### "Great service!" February 20, 2020 5.0 Like the customizable templates Pros Ease of use and all information in one place. Cons Dosage calculator could be better laid out No app is available Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing NextGen Office Screen was less “busy” than eclinical works Review Source Danelle T. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Long time User Begin with Micromed " December 6, 2016 2.0 This system promises lots of features and provides them... for a large upgrade fee and slow system. Pros The Practice Management side performs well, the Medical records portion does not flow well enough to use Cons Very slow, very costly, very time consuming. Review Source AS Anu S. Family Physician Medical Practice Used the software for: 2+ years ### "Platform and Billing Services" September 20, 2019 5.0 We have used the EMR platform for 7 years. However, we made a recent change to NextGen's billing services. We wouldn't be more happier with that transition, the support and professionalism of all involved in the transition. Subsequent to the transition, working with the billing team has been great. They timely responses to resolution of issues is great! Pros Flexibility & features; code use support Cons Pretty exhaustive that it is not easy to get to all features without periodically refreshing. Review Source TG Terry G. Practice Manager Medical Practice Used the software for: 1-2 years ### "it's ok" May 5, 2022 3.0 I wouldn't want to use it again Pros The product was easy enough to use, but didn't interface with our EMR Cons Setting up reports was difficult and required special privileges Review Source MS Margarita S. Revenue enhancement officer Used the software for: Less than 6 months ### "Very easy to train our staff. Fully integration. " November 7, 2017 5.0 Pros User friendly. Cost effective Less clicks. Providers like it very much. Easy to train staff on the new system. Fully Integration Ease tomove charges from EHR to Epm. to set up. Don't have anything more to say. Our denialshave decreased as well for missing information. And we are tracking a lot easier denial le. No mor ego write under this section. Ok We are also looking into integrating more products such as clearinghouse and next share. We like the EPM RTS functionality within NextGen as it is helping us with eligibility ahead of the appointments. Our staff is capturing information timely regarding copays and coinsurances regarding each encounters. We are also tracking encounters with missing EM codes or documentation. Our clinical coding staff reviews encounters on a daily basis and checks for accuarcy. Our CFO also is very excited to see that the staff is working more efficiently. Working smart vs. hard. We are avoiding duplication of entries as the system is prompting us to review them ahead of fine. Cons Too many clicks on EHR. More templates. Our provider staff complains that he's taking too much time if you Tatian and they want to pay more attention to patient the patient and patient interaction. Review Source VR Verified Reviewer Network Analyst Higher Education Used the software for: 1-2 years ### "Used for years!" October 9, 2018 5.0 Pros I had used Nextgen Healthcare for years while working as an IT Specialist in Healthcare. Cons Sometimes the application would run slow even though the network speeds were good. Review Source AR Ashley R. NP Hospital & Health Care Used the software for: 2+ years ### "NextGen Corporate" August 6, 2019 1.0 It makes me angry every day Pros Lots of options So many options, so much clicking Like, your finger will cramp, your head will spin Cons Constant server issues Incredibly slow & impractical I am mourning my productivity, weeping into my keyboard just wishing I could finish these charts but every time I click, it is 2-4 minutes of waiting, and as I mentioned above THERE IS SO MUCH CLICKING, SO MUCH WAITING Review Source MS Maria S. physician Medical Practice Used the software for: 2+ years ### "Medical Software" October 31, 2019 5.0 Has been very good, we've used this system for several years Pros We use this system for our electronic medical records and have found it to be user friendly, files are easy to create and access, customer service is helpful as needed Cons Nothing in particular, we haven't had any issues. We did try to link it to our billing and scheduling system and were unable do that so that would be a negative Reason for choosing NextGen Office User friendly Review Source TS Tricia S. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "20 Years with the same Electonic Medical Record - NextGen" January 14, 2016 4.5 Pros We initially started with NextGen back in the Ice Age, long before mandates and incentives were in place to have computerized medical records. The flexibility of the system was the initial drawing card. The physicians wanted to continue to practice as they chose to do so and the templates allowed this ability. We have had to adapt to Meaningful Use regulation and use the knowledge base model that NextGen provided and this took some getting used to, but I am happy that I had the experience that I had back in 1996 to try and fit a more structured, but good system into our practice world in Otolaryngology. Cons My schedule does not always work with the NextGen support schedule for getting help. I am a nurse practitioner and see my own patients and have limited administration time to work with support. This is more of a problem for me and not NextGen. I have to send in support tickets when I will be at my desk for a period of time to work on the problem. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.