Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
iPost is an email platform built specifically for Franchises, Gaming & Casinos, Agencies, Associations, Restaurants, Media, Publishing, and Retail. Are you tired of legacy email platforms that are too expensive, too hard to learn, or that you've outgrown? You’re not alone. That's why we built iPost. iPost has the tools you need. The platform is easy to learn and flexible enough to adapt as you grow, we promise. We believe that email marketing should be put into the marketer's hands.
Provider
iPost
Located In
United States
Foundation
1996
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Live Online, Videos
Support
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base
An email platform built for Franchises, Gaming & Casino, Agencies, Associations, Restaurants, Media, Publishing, and Retail.
Content Source: iPost
Based on other buyer's searches, these are the products that could be a good fit for you.
iPost Reviews
Pros
We really like that we were able to figure out a way to bring over our existing sending IPs and Domains with their quality reputations and that we did not have to warm new IPs or use shared IPs.
I can quickly set up and deploy a message and get to my audience with great ease and also have a treasure trove of useful data.
I always get the help I need to fulfill my clients expectations. Thoughtful training is provided whenever our team requests it and the iPost teams always seem happy to talk to us.
We were thrilled with the relative ease of migration and integration across the various platforms. Service was strong, deliverability improved, and business results were there.
Cons
Unfortunately, there was a delegation/subdomain issue that prevented our links from working.
The system feels a bit clunky at times and often runs very slow. Creating reports within the Email Ticket is incredibly frustrating.
As a non-technical user, I don't use the platform from that perspective. As a user, I would say some of the opt-out, spam report or undeliverable download reports are trick to use.
Open/click data lags about 12-24 hours behind. If you need to leverage that data more quickly, you're SOL.
"Great Tool for Emails "
Overall: Great customer service, the team is willing to explain things in detail, creating emails (design) is also very straightforward and not overly complicated. Also love how easy it is to duplicate emails and set up brand guidelines.
Pros: I find iPost to be very user friendly. I can figure most things out because it is very straight forward when sending typical emails. If I do have a question, they have real time chat which is very helpful!
Cons: iPost does offer some more complex features that require a lot of time to set up and work through to make sure they are working correctly. With that being said, these are more "optional" and does not impact how fast I was able to start sending "typical" emails.
"Great Foundation"
Overall: Overall we like iPost, it has helped us accomplish our goals as we've grown the past few years, more than our last ESP was able to. However, as we continue to grow and look toward the future, it's unsure that iPost will be able to keep up with our needs. But we've been informed there are new services/recommendations being made available to us so we are definitely looking forward to seeing what new type of partnership we can develop with iPost in the additional year we signed on for.
Pros: The frontend usability. Our last ESP was more backend, meaning everything we needed to set up had to be done through them. The go-between time and annoyance of not having control over our own data was irritating. With iPost though, we are able to do almost everything ourselves and what we can't, we can ask for assistance. iPost is much more user-friendly.
Cons: While reporting has come a long way in iPost it is still lacking in customization and ease of use. Pulling data takes a long time, especially because our brands are set up separately, we often have to set up tables or export data multiple times and then compile it together. We also would like a more robust way to view our segmentation. i.e. to be able to only code one email but report on the customer level of what segment they are part of versus just the campaign level.
"Flexible implementation and great customer support hamstrung by slow UI and limited default reports"
Pros: The implementation of iPost can be customized to meet business specific needs. We really like that we were able to figure out a way to bring over our existing sending IPs and Domains with their quality reputations and that we did not have to warm new IPs or use shared IPs.
Cons: The reporting interface needs a lot of work. The UI can be really slow to load. There should be more out of the box reporting standard. There is a heavy dependence on one-off customizations. Please add support for seed lists.
"Easiest Implementation"
Overall: We were thrilled with the relative ease of migration and integration across the various platforms. Service was strong, deliverability improved, and business results were there.
Pros: My team applauded iPost for dedicated attention to migration from another platform. The transition was easy and set us up for a strong partnership. We were able to integrate a range of partners to ensure our emails were robust and right for our customer - from ratings and reviews to feeds from our social content, iPost helped us drive click thrus. iPost also integrated with our data warehouse and paid marketing platforms to ensure we captured all customer data and new email names from paid campaigns. They ROCKED IT! iPost also did a great job with deliverability and actually improved over our prior vendor.
Cons: We had high expectations for data visualization in our reporting, which was very slow to be produced post-migration.
"Overall an excellent ESP - Awesome Service too!!"
Overall: Excellent experience from start to finish. They built several custom feature sets that were required to integrate with Salesforce. Our business runs as efficiently as can be! We added Zapier to complete the integration and that could not have gone better. From redesigning our Preference form, integration with our website, to keeping us continuously updated throughout the entire process (training too!) [SENSITIVE CONTENT HIDDEN] were are very knowledgeable and professional. I wholeheartedly recommend them, no reservations!!
Pros: Integration, ease of use, service and training. Integration with Salesforce and Zapier was very easy!
Cons: Nothing thus far, no complaints, everything works well!!
