Who Uses This Software?

SmartAddresser customers include: - Mail houses - Commercial printers - Colleges and Universities - Corporate marketing - Government agencies - Not-for-profits and many, many more


Average Ratings

25 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SmartSoft
  • www.smartsoftusa.com
  • Founded 1968
  • United States

About SmartAddresser 5

SmartAddresser 5 is the mailing software that puts unparalleled power and control at your fingertips, featuring:. - CASS Certified address verification - PAVE Certified Presorting - Advanced deduplication technology - Job Scripting - A new Print Layout Assistant that makes envelope and label design easy - A Reporting tool that generates any postal report you might need - Full support for the IM barcode - A Light Version for lower volume mailers


SmartAddresser 5 Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

SmartAddresser 5 Reviews Recently Reviewed!


Capterra loader

...been a user when DataTech owned the license to this CASS & PAVE software. Always been a pleasure

May 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ....ease of use; very intuitive; fast and powerful, with a built-in Foxpro command center for building scripts to manipulate data. Excellent built-in database manger. And always had great technical support!

Cons: I have been using this software for 30 years and watched it grow to what it is today. I don't find much fault with it. I came from a DOS environment using presort software named Archlist by Group 1 this was pre-postnet barcode days. In 1995 when the US Postal Service required a postnet barcode for automation presort discounts, Group 1 couldn't get their act together. It

was at this time I found Accuzip the original name for SmartAddresser. As a

matter of fact SmartAddresser still uses the Accuzip presort and validation

engine today. If I had to say what I would like to see improved is, a better

algorithm for the CASS validation process, to catch more valid addresses

without me having to look up the addresses and validate them myself, but it's

not a big deal, most of the lists I've done get a 98% validation score anyway

like I said no big deal.

Overall: It's made me good money and happy clients over the last 30 years.

Vendor Response

by SmartSoft on June 06, 2018

Ed - that is incredible to hear - I had no idea your history with us stretched that far back! Thank you for your loyalty through the years, your comments are warmly appreciated.

Overall, very happy with the package and pricing, would like to see 48 month added soon

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great package, accurate and easy to use. High value for the money. Have always been very happy with the technical support and the speed with which they fix our issues. Occasionally a little difficult to get someone though.

Cons: Would like to see a full license at 48 months as soon as possible. I currently have to send my over 18's to another vendor and incur a minimum. Also would like to see a list enhancement suite offered where we can easily get apartment append and DSF which again, I have to send out to an outside vendor and incur a minimum charge on each one I do.

Overall: As mentioned before, we are very happy with the functionality of the software. We use it daily for our every day operations and would be lost without it.

Vendor Response

by SmartSoft on June 07, 2018

Thank you very much for your feedback Tom, and you will be pleased to know that 48-month NCOA is on its way imminently. In fact, you will be the very first person we contact - we know you have been waiting for us to add this : )

Look out for an announcement shortly,

Regards,
Tony

Without the rapid and efficient customer service, it might be inline with other software products.

May 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Overall, they have not changed the way that most of it functions which is quite helpful in getting updates. To have to virtually relearn a software package after major software updates is time consuming. For the most part, it does everything we need to do to process client lists for mailing purposes.

Cons: If I run a list through the NCOA link, it isn't always marked on the forms and then gets rejected by PostalOne when uploaded. I find the print queue to be tedious when changing information on the form when information should be retained for specific customers and a window offered to change if necessary.

Vendor Response

by SmartSoft on June 07, 2018

Linda:
Thank you so much for your feedback - our support team is indeed the best in the business! I will pass on your kind comments to them, they will appreciate your feedback.
I will also pass on your NCOA issue to our dev team, who should be able to get to the bottom of that for you,

Thanks also for your continued patronage!

Regards,
Tony

Capterra loader

Been using this for for over 15 years. It does everything I need in mailing software.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility. It performs many functions very well. Especially like the commands -- they add a lot of functionality. Customer service is SUPERB. They have helped with very esoteric requests that I needed for our customers. The Software stays up to date with current postal regulations very well. It's quick and it's thorough.

Cons: The fonts are small and hard to read when writing commands or looking up undeliverable addresses. Would like the type to be bigger -- especially as I age! It can be too finicky in determining whether an address is deliverable. It someone misspells "Ave" as "Av," the software kicks the address out as undeliverable. It should be more flexible.

Overall: I could not run my business without it.

Vendor Response

by SmartSoft on June 07, 2018

Bob,
Thank you for the wonderful feedback, it is very much appreciated. I will pass on your comments to our support and development teams.

Kind Regards,
Tony

smart soft is very user friendly and the support team is always there when you need them.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, the steps used to prepare your data is very efficient and expedient !

FRIENDLY STAFF....

training with software team is easy to work with.

Cons: ok, so here is what I can say.....I don't have any least feelings about the software .

updates are always on time and the staff of techs are very knowledgeable.

so there isn't anything bad to say.

Overall: time is of the essence in this business and the quick steps while processing data and printing of reports and the knowledge you retain with the help of smart addresser staff is exactly needed in this business.....

Vendor Response

by SmartSoft on June 07, 2018

Dwayne:
Thank you so much for your fantastic feedback. I will forward to our support team who will be thrilled to hear such enthusiasm for the work they do.

Thank you too for your continued business with us - we appreciate it.

Regards,
Tony

Great customer service-very user friendly product

May 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and how available their support team is when needed. We like the emailed updates and downloads instead of waiting for them to be mailed by the post office.

Cons: Maybe the restrictions to having the software on one computer, but we understand the reasoning behind that.

Overall: We could not operate as smoothly or complete our mailing restrictions and paperwork without it. We have been solicited by several other software companies, some which are less expensive, but our team prefers Smartaddresser.

Vendor Response

by SmartSoft on June 07, 2018

Shannon! Thank you for your feedback - we appreciate you too. We are very proud of our support team - the best in the business - and I will forward your comments to them. They always appreciate hearing from satisfied customers.

Thank you too for your continued support,

Regards,
Tony

Smartaddresser 2020 is a common sense software that meets all the USPS sorting needs of my company.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is not bloated with options I don't need. It doesn't force me into workflows which I like. I'm able to bring my data in, make edits and perform functions with its powerful foxpro engine. When I'm done editing the sorting is easy and the options are common sense.

Cons: The software gives errors when I try to sort and I have to close and reopen on almost every list I sort. This is annoying because we sort a lot of lists daily. I've never been able to work the issue out with support.

Overall: Lower postal rates, list editing, list manipulation, data massaging and ease of use.

Vendor Response

by SmartSoft on June 07, 2018

Michael - thank you for your great feedback, it is very much appreciated!

wonderful, helpful, efficient, intelligent, English speaking, kind, resourceful,

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At any time I can call and get amazing customer service. I do not get a computer prompt, I do not get rerouted a thousand time-I get genuine, helpful advice from intelligent individuals that are kind and professional. As you are probably aware, the mailroom is a very time sensitive department. I do not have time to sit on hold or wait for long periods of time to receive assistance-and that is what you have going for you. Your people are speedy and efficient. Please know that just my needs alone have earned them all a raise !! I would not be able to do my job as efficiently as I do, if it were not for your customer service dept. (primarily Greg)

Overall: amazing, incredible customer service. The software stuff is great, but without people behind the scenes helping customers like me-it would be an epic fail. Maybe some people can figure all this computer lingo out on their own, but I honestly admit I am not one of them. I 100% rely on your customer service team and they have never let me down !!

Offers comparable functions and plug-ins to competition. Excels at EDDM/simplified.

May 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The EDDM/simplified functionality is exceptional. The scaled down interface is easy to use and puts the basic meat and potatoes of mailing right at your fingertips. Advanced users can alter reports and labels. Customer/Tech support is very good.

Cons: Sacrifices many advanced reporting, database, and format features. The support website is still being fleshed out. There are some tutorials but no user forums or online learning sessions/webinars. Pricing could be more competitive.

Overall: If you have a mailing background with other software this is easy to learn. Similar features. It has an excellent simplified address engine/database.

Vendor Response

by SmartSoft on June 07, 2018

Thank you for your feedback Katrina, it is much appreciated! Within the next couple of weeks we will be launching a new Support portal for our customers, so look out for an email announcement soon.

any issues i have the support team is fantastic.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is easy to use and understand. Support team is always there when needed and never have issues when submitting to the post office. Always error free in upload

Cons: Have continual problems with the drop shipment paperwork. Support team helps as best they can but the drop shipment background always disappears when printing it out. Was hoping a patch could resolve it but as of yet nothing.

Vendor Response

by SmartSoft on June 07, 2018

Thank you for the great feedback, Marcy. I will pass on your comments to the support team, and forward your note about the paperwork to our dev team for review,

We appreciate your business and look forward to many more years supporting your company.

Customer support is fantastic! They will even help walk you through a difficult situation.

Jun 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support. They are always available and ready to help.

The way that they design their qualification reports is done very well. The continuous running total is very helpful.

Cons: Some of the error messages are misleading or too technical. Hard for the average person to understand.

Overall: It is an indispensable part of our comany because it is mandated by the USPS. It is the heart of our services.

Vendor Response

by SmartSoft on June 06, 2018

Thank you Debbie!
I'll pass on the kind words to our support team. They love to assist and get feedback. As for the error messages, we've recently created a new user guide for reference. Reach out to support and they will be happy to share it with you.

It has been a challenge, the book does not train for less technical savvy users.

May 25, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search, dupe, saved setting, find individual or group features. Can print on labels, envelopes or printers.

Cons: Frequent updates. Bad addresses that appear to be ok. Does not accept word wraps or if it does I am not technical savvy enough to figure it out with book. Can't delete templates simply.

Overall: Don't have to hand sort by eye balling zip code very often.

Vendor Response

by SmartSoft on June 07, 2018

Lisa:
Thank you for your honest feedback. It sounds like we should do some one-on-one training to address a couple of your points. I will have our support team reach out to you, they will be more than happy to help out where possible.

Kind Regards.
Tony

I am happy with it as far as uses it. The cost how ever is kinda over priced.

May 25, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software most of the time is fairly easy to use. If you have a problems you can call or e-mail with questions and they will help you.

Cons: I do not like that most items are seperate prices. That you have to have add ons for certain items that should be included in the regular software.

Overall: The ease of processing a mailing.

Vendor Response

by SmartSoft on June 06, 2018

Thanks for your feedback Donna. I will have your account manager review your account and reach out to you to discuss your assorted products and prices. We're happy to hear that you find our support team so helpful.

Best Solution for Us

Aug 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at datatech has helped us to script out our processes and as a result, we've been able to process more campaigns faster than ever. The support team is fantastic and helped us solve every challenge that came up. Out of the box it worked great, but the value for us has increased dramatically as we've been able to customize the software around our workflow.

Cons: The updates are large and annoying to install. Overall not a big deal

Capterra loader

Top-notch software with not too much overhead

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost is a big consideration. We do like how much value we get for our money. Compared to other solutions, like BCC's Mail Manager.

Cons: add-ons can pile up and lead to some incompatibility issues across our processing solution architecture.

Overall: It sure does sort our mail lists and keep us up to date with the constantly changing postal regulations.

Vendor Response

by SmartSoft on June 07, 2018

Mark:
Thank you for your great feedback, and thank you of course for your continued support,

Tony

We find this software very useful

May 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is pretty self explanatory, not too difficult. In our business this software is very beneficial in keeping our addresses.

Cons: There aren't a whole lot of cons but if I have to say something it would be that: the software costs money to use it and there are a lot of character spaces to fill in

Vendor Response

by SmartSoft on June 06, 2018

Thank you for your kind words, Stephanie, and thank you for your continued support.

I've been using this software for many years, and it is very reliable and easy to use.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that the programmers take user suggestions in order to improve functionality and the support staff is very experienced and helpful.

Cons: Sometimes the updates have had issues that cause errors in the presort. Also the updates are pretty large and take a long time to download.

Vendor Response

by SmartSoft on June 07, 2018

Thank you Stuart - you feedback and continued patronage is very much appreciated!

Very helpful tech support

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tech support is always available when needed and always solves the issue. They always return my phone calls ASAP.

Cons: I don't like when I have a software glitch. However, this is usually corrected in the next update which is wonderful

Vendor Response

by SmartSoft on June 06, 2018

Thank you so much Sandra - I will pass on your kind words to our tech support team - they do appreciate positive feedback for all their hard work.

Overall a very good experience

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of use. I don't use the technical support very often, but when I do they are always prompt and helpful.

Cons: Sometimes the Mail Tracker is slow to update and makes it difficult to track some mail jobs through the postal system.

Have used this software many years to maintain the quality of postal addresses in our database.

May 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: There are many pre-set selections, sorts, and edit options, or you can create your own. We can look up and correct individual addresses, or selections. If you need help building a command support can do it for you.

Cons: I would like a better way of tracking how many NCOA credits I have left. Since we are not a mail-house we only use this option twice a year, so the credit information disappears.

Vendor Response

by SmartSoft on June 06, 2018

Thank you so much for the kind words, Sharon. We do appreciate your business and loyalty.

User friendly and Support is very good

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost as compared to other mailing software, ease of use and unlimited National Change of Address to correct and update my mailing list and my customers.

Vendor Response

by SmartSoft on June 06, 2018

Wow - thank you for your 10/10 rating, James - we really appreciate your feedback and your support.

Best in Marketplace for Power Users

Jul 29, 2011
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Pros: The most important feature about SmartAddressor for my company is the combination of scripting power and native Foxpro command programming. These two feature that are not found in anything else we have tried allow for the creation of very powerful automation, including both automated processing with watched folders and what we call "feet-up sorting".

Cons: SmartAddressor suffers from the same "follow my workflow" rigidness that every other postal processing software we've tried has. I can't say that its workflow is any better or worse than any other software, it is just the one we are used to. Tech support, although generally responsive, is not always capable of finding a solution.

Overall: SmartAddressor is the most cost effective choice if you are looking for lights-out automation capability. Satori doesn't come close, MailManager doesn't come close...

Smart Addresser 5 will handle all of your presort and NCOA needs

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Let's face it there are a lot of presort mail programs out there. I am sure most of them are reputable products. Where Datatech Smart Addresser has the edge over the competition is their support team. Not only will they help you with training and installation of the Smart Addresser software, they will also help you understand the maze of USPS regulations. The USPS regulations are always on the move and keeping up with all the new and upcoming changes with the USPS is a full time job all of it's own.

Having someone like Datatech on your side will only make you more proficient at your job. If you have not moved into a full service mailing now is the time to make the move and if you do go with an establish company like Datatech for all your mailing needs from NCOA updates, sorting to Mail Spotter tracking software.

Excellent in a Crisis

Aug 03, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Recently we lost our Smartaddresser coordinator to higher education. In the ensuing turnover of tasks, systems and materials, our update was lost during subscription renewal and we were dead in the water for NCOA jobs that kick off our work week. Everyone at SmartSoft fielded our calls for help and support and got us up and running far sooner than we could ever have anticipated. Thanks, guys!

Cons: We are east coast so our hours do not coincide seamlessly. But we work around it.

Overall: SmartAddresser with NCOA Link is an integral part of our business at A Direct Connection. We appreciate the consistant quality and support.

Great product, exceptional service

Jun 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: To your whole team, I just wanted to send along some kudos.

We just recently renewed our copy of SmartAddresser and were in a bind as we needed our MUV update BIN files in a real rush, and you guys went above and beyond and delivered..

Having been in the print business a long time, I've dealt with a large number of software companies and other vendors, and I've never seen service anywhere else that's as consistently excellent as what we always get from you guys.

So, to everyone from the sales folks to the service and support people, thanks for knowing what it takes to create customers for life.