iContact

iContact

4 / 5 17 reviews

Who Uses This Software?

Small and medium businesses that need to manage email marketing.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • iContact
  • www.icontact.com
  • Founded 2003
  • United States

About iContact

iContact allows you to easily create, send, and track your email marketing messages and newsletters. We have all the features you'd expect from a global email marketing service, but at a price that's affordable for everyone. And because we built our business to help you build yours, you can count on our award-winning customer service team for support via phone, chat, and email. We also offer iContact Premier, which delivers our email marketing platform as a customized managed solution.


iContact Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

iContact Reviews Recently Reviewed!

9d81855e1d0f8c335c6128e5fde05919

Powerful tool to send messages and manage lists. Also the iContact for Salesforce instance is great.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lots of templates, easy to use, and very easy to train users on emails/lists/template management. I've used it in three organizations and highly recommend it for small businesses.

Cons: I'd like an add-on for basic marketing automation -- e.g. if an email is not opened after 5 days, set up a campaign to send a follow-up v if an email is opened and the transaction isn't completed, send a separate follow-up message.

If you need to send marketing emails - will get the job done, but . . .

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to load and resuse prior emails. Like the data presented, showing open rates, what device customers are using to look at emails, and clicks.

Cons: Could be much more user friendly in setting up emails and more templates and customization available. I do not like how much iContact limits the size of your image library or email subscribers for each price place. I just don't feel it is enough for the price.

Overall: Really the ease of access to old emails to use as templates for new ones and the open rate data.

Not a platform with a lot of features, but gets the job done

Sep 08, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The basic metrics given are helpful, reporting is basic but useful. The plugin directly to Salesforce really helps create a unified process that makes it very easy to send rather than having to login into multiple platforms to send.

Cons: I feel like they could go above and beyond with functionality for even basic ESP and from my experience with it they haven't

Excellent, full-featured delivery system

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We much prefer iContact over Constant Contact

Pros: Manage email lists for multiple clients without confusion Can develop custom html and load it without issue Scheduled delivery Easy to test

I have worked with Constant Contact & MailChimp, but I prefer iContact. Easy to use!

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's pretty easy to make an enews look good without any coding knowledge. Every year I create a new template for our event based on that year's theme, and every years I find one I can tweak to fit our needs without too much trouble.

Cons: I often have to clear out my images because we use up our storage space. I guess we could buy a bigger package, though, so not sure if that counts!

iContact gets the job done

Apr 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great access to analytics, easy to re-use message templates

Cons: Not the easiest to navigate, build-in message builder can be a little difficult at times

Overall: We use iContact for our mailing lists, and it does the job. The built-in message builder leaves something to be desired in terms of ease of use and functionality, and their image size is incredibly small, but it works for what we need it for. If you're more technically skilled, they do allow you to upload HTML messages, so that's one way to get your message more to your liking. Overall, it does what we need it to, so can't complain too much.

Recommendations to other buyers: If you're looking for a mailing list system, iContact gets the job done.

Get's the job done

Dec 14, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Can create my emails and look professional. Can get a link from the archive and use in texts and other things. Wonderful

Cons: Not enough background options.

Overall: Very nice people, can pick up phone and talk to someone. Would like more options and backgrounds to choose from.

4 Start Marketing Automation Software

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: iContact is easy to use but could use some updates. We don't use some of the tools on the site and it would be nice if we could personalize our site to use it even quicker. The customer service is awesome though & is always there to answer your questions.

Icontact is easy to use

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use icontact to send patients newsletters from our clinic and it is super easy to navigate and keeps patient information organized.

Don't bother engaging - sale cycle is too tedious

Oct 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Didn't use it, couldn't even get a demo

Cons: Terrible sales process if you are considering iContact as a vendor

Overall: Worked 15+ yrs in Sales/Marketing Automation. I reached out to 6 vendors for evaluation to start an initial conversation. My company is fairly young and they brought me on to define, create and implement an email & lead scoring strategy by implementing a Marketing Automation Solution. I received initial contact from SR Morgan Cottrell at iContact, who refuse to put me in touch with a sales person or set up a call for a demo to even learn about iContact as a solution. I've implemented their competition at fortune 500 companies (Marketo and Eloqua) and wanted to see what set them a part. I gave the information we had and was still told that wasn't enough - requesting the same information over and over again when I don't have it. If you are legacy user of Marketing Automation, save yourself the trouble and avoid contacting iContact all together. You'll be bombarding with emails, then told if you don't have the information they are looking for, then you are NOT worth the relationship as a customer. I hope to be pretty woman in a month coming back and saying, "Big Mistake".

Recommendations to other buyers: the customer is always right, if they want a demo to learn about your product - give it to them. you aren't the leader in the market place for Marketing Automation and when people (like myself) want to give you a shot - you take it. not tell me if i won't give you the information you want - you'll walk away from a sale.

Good Product

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used a number of other products that were on the free to cheaper end - they do not even start to compare with the features that are available on iContact. Very happy so far, I have had all the help/education that I need and the product is extremely user friendly.

Great Software

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience was great it's. wet very easy to use unlike others.It works great no slow downs,just such a great opportunity

Awesome!!!

Oct 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked all of the features of this software.

Cons: I didn't have any problems with the software.

Overall: This product was very easy to use a was a great idea. Whoever created this product had a great vision!!!

awesome software

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: works the best

Cons: none

Overall: i really love this product its the it really works great on my laptop wouldnt want another software ever.

Recommendations to other buyers: just my one

Sending out email blasts has never been so easy!

May 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and many templates to choose from. I also like that iContact interfaces with Salesforce which we are in the process of possibly implementing for our sales team.

Cons: I don't like that I'm not able to send attachments. I also don't like that I can't make the templates wider if I need to.

Recommendations to other buyers: Determine how much this will fit into your marketing plan. There is a limit on how many emails you can send, how many contacts you can have saved and images. Also, determine if you will be using other software for marketing or sales functions if they will interface with iContact.

Fantastic Platform for Easy Email Marketing

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iContact is a simple and straightforward email marketing solution, but that doesn't mean it's lacking in functionality. It has all the tools and features we need to deliver timely promotions and monthly newsletters while maintaining our growing email list.

iContact = ehContact

Nov 29, 2011
3/5
Overall

Comments: Time to make a change after 2 years. Go elsewhere for service. Better options with better employee attitudes, better editors, faster servers and servers that don't crash losing your work. Many excuses and no straight answers.

Pros: Cost effective - not really

Cons: Poor editors. Won't take HTML from Dreamweaver. Poor attitude of US based Tech Supervisors. If you go over your contact limit they don't tell you by email and will hold your pending release even if it is destined for only 50% of your total allowed.