--- title: "CSI Spectrum Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CSI Spectrum Software - reviews, pricing plans, popular comparisons to other Fitness products and more." source_url: "https://www.capterra.com/p/31529/CSI-Software/" page_type: "product" language: "en" --- # CSI Spectrum Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CSI Spectrum ## What is CSI Spectrum? CSI Spectrum is a flexible and scalable club management platform. This solution helps customers achieve high levels of operational efficiency, strong fiscal management, and increasingly engage their member communities. CSI Spectrum makes fitness membership management easy, helps execute your most ambitious business plans, and accomplish your most critical objectives. ## What is CSI Spectrum used for? [Club Management](https://www.capterra.com/club-management-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CSI Spectrum?[Manage this product listing](https://www.g2.com/products/daxko-csi-spectrum/claim_requests/new?auto=true) ## CSI Spectrum Overview Updated August 2026 AI summary CSI Spectrum is designed for organizations of all sizes seeking to manage fitness clubs and memberships. It offers tools for attendance tracking, billing, contract management, and membership oversight, with added options like automated scheduling, event management, and self check-in. The platform supports integration with third-party systems and is accessible via cloud, web, and multiple device types. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CSI Spectrum 3.3 (16) VS. [4.2 (656)](https://www.capterra.com/p/57588/StarChapter/reviews/) Starting Price $1 Per Month Starting Price $119 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (16) Ease Of Use 3.7 (182) Value For Money 1.6 (5) Value For Money 4.0 (144) Customer Service 3.5 (13) Customer Service 4.3 (168) ## CSI Spectrum alternatives [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (293)](https://www.capterra.com/p/124449/GrowthZone/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (86)](https://www.capterra.com/p/151182/Uplifter/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31529/CSI-Software/alternatives/) ## FAQs about CSI Spectrum Overview ### Which roles and teams benefit most from CSI Spectrum? CSI Spectrum is most used by owners, business managers, and operations leaders who need visibility into company performance, finances, and daily workflows. Sales and customer-facing teams use it to track client activity and service delivery, while accounting, administrative, and IT staff support billing, reporting, records management, and system reliability. Answer based on 16 reviews Overview ### What company size and specific industries is CSI Spectrum built for? CSI Spectrum is designed for health clubs, gyms, medical wellness centers, campus recreation centers, and other health and wellness facilities. It fits organizations in the fitness and wellness sector that need software tailored to managing member services, facility operations, and related day-to-day activities. Features and Usability ### What are the key features of CSI Spectrum? CSI Spectrum offers membership management tools including member database, member portal, member types, and contract/license management. It also includes billing and invoicing, payment processing, credit card processing, and point of sale (POS), plus access controls/permissions, attendance tracking, automated scheduling, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does CSI Spectrum integrate with? CSI Spectrum connects natively to Perkville. Getting Started and Support ### What training and onboarding options does CSI Spectrum offer? CSI Spectrum provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does CSI Spectrum offer? CSI Spectrum provides phone support. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 2,719 Fitness reviews Capterra reviewers point to the following as the fitness software features buyers care about most: - **Client Management** (**56%** of reviewers rated this feature as critical) - **Online Booking** (**60%**) - **Electronic Payments** (**54%**) CSI Spectrum includes other capabilities that reviewers also rate as important, including **Payment Processing** (**54%**) and **Membership Management** (**47%**). Together, these features help fitness businesses handle transactions more efficiently, manage recurring member relationships, and keep day-to-day operations organized, giving teams better control over billing and member administration. Attendance Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups Member Database 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Member Types 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Handle various types of membership based on groupings Mobile Access 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Point of Sale (POS) 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Access Controls/Permissions Define levels of authorization for access to specific files or systems CSI Spectrum 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Email Marketing: Create and send email blasts/campaigns - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Inventory Management: Track and manage inventory levels to maintain proper supply - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visitor Management: Allow organizations to streamline the check-in process for visitors. --- Get Advice We can help you find the software with the features you need. Features 2.6 (9) 2.6 Based on 9 reviews ## Pricing Value for money 1.6 (5) Basic $1.00 Per Month Value for money 1.6 (5) 1.6 Based on 5 reviews ## Integrations [ Perkville](https://www.capterra.com/p/121217/Perkville/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (13) 3.5 Based on 13 reviews ## User reviews Overall rating 3.3 Based on 16 reviews Filter by rating 5(1) 4(9) 3(2) 2(1) 1(3) Mentioned topic Sorted by most recent BF Ben F. Sales Health, Wellness and Fitness ### "There's definitely better software out there" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 28, 2022 Pros It works. Sort of. I mean, we've been using the software for over 10 years now and we are still in business... so I guess that's a "pro?" Cons Unfortunately, there's too many "cons" in my opinion to list. It would take me forever to write them all down. When we first got the software, I asked my manager, "Is this a new company and are we their first clients?" The reason I said that was because right off the bat, the interface was clunky and didn't work properly. And it still doesn't. For example: At the top of the 'create new prospect' form is a cell to input the 'emergency contact' name. Right next to that is the cell to input the contact's phone number. You would THINK that after you enter the name and hit the "tab" key that it would move you to the phone number cell. But NO! It moves you to a health screening dropdown!?? Seriously? This is programming 101. Other cons include hidden windows (CSI hides windows behind other windows at certain times ie - you have to start minimizing other windows that may be open to find it before you can do anything). Many functions do not give you an "are you sure?" prompt before execution and if you didn't mean to do it... you are out of luck because the operation can't be undone. This results in REAL data loss. When I'm creating a new membership I have to be exact on everything I do. In many instances if I make a mistake, I can't back up and fix it. I have to then contact our business office manager. Running reports is convoluted and confusing. Form design feels like it's from the 1990's and designed by someone who has no design experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Accounting Health, Wellness and Fitness ### "Can be buggy but gets the job done" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 12, 2019 Pros I like that for the most part it is user friendly. Easy to learn, has lots of options. Cons Needs a bit of updating. Some characters will be off kilter and look wonky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2019 Thank you for the review, we appreciate your insights! Britnee G. Customer Service Representative Health, Wellness and Fitness ### "This program keeps it simple" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 14, 2019 Pros Everything is ver y user freely and doesn’t take long at all to get the hang of the buttons. This program allows you to fully operate two screens with different functions at the same time. Cons Im not sure if this problem occurs because we use it on two different computers but sometimes opening a POS window is difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2019 Thanks for your feedback, Britnee! JS Julie S. Spa Front Desk Associate Hospitality ### "CSI has some advantages" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 11, 2019 CSI has pretty good functionality. It works well for most of our day to day tasks. I wish some aspects of it were more easily customizable and that client data was easier to track. Pros CSI is great for managing schedules and has a good POS function. Cons It needs improvements in the ability to track different types of client data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2019 Thanks for your feedback, Julie! AN Anonymous User Healthplex Business Office Manager Medical Practice ### "Daxko Spectrum User for 13 years" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 9, 2018 Overall, we liked the software initially, but over time and as we grew and expanded as a company, it become more difficult to utilize the software as we needed. It required such a lengthy process to set up programs, events, scheduling, etc. that it truly was a waste of our time to even input these in Spectrum. Also, the front desk staff complained about the difficulty to use it on the front end in signing up members, etc. Pros I liked the accounting side of the software as well as the reports that it offered. The accounting reports and overall reporting is great and provides a lot of detail for your company. Cons It is not easy to use on the front end and is very time consuming to set up each of the different features. Each feature requires so many different steps to just get it set up, and you have to set it up in 3 different modules. We didn't utilize all of the features due to the time consuming set up process. The system itself is very outdated as well and does not provide the ease of use that other fitness software companies provide. Some of the reports didn't work properly and were never fixed when we inquired about them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Molly G. Sales Health, Wellness and Fitness ### "They are no longer supporting this product with updates" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 August 9, 2018 See above. Pros I like absolutely nothing about this product. Cons I've been working with CRM systems for 30 years and this is the most clunky product I have used! There are no intuitive processes and many things have to be manually done. For example, if you add a family member to an existing account, you have to manually add the billing. Same thing if the member goes on a medical leave. You enter the dates of the leave, but the system does not delete the dues for those months. Prospecting using the Prospect option is very poor. I'm used to having a more streamlined CRM for updating prospects. The APP is very unstable and scheduling pilates classes is very cumbersome. There are a myriad of issues with this product! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Angel P. Owner Health, Wellness and Fitness ### "I really don't know where all this good reviews came from, but this company is unprofessional." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 19, 2018 No benefits Pros They have nothing positive to talk about. I decided to get rid of their services and they have been nothing, but unprofessional. Starting with their outdated software, nothing they offer is worth paying for. Cons Their software is outdated. There are plenty of other software companies with superior software graphics, functionality, and more reliable. They have the habit of lying in order to serve themselves and not provide costumer service. The software lacks easy access to account information on business costumers. Their software operation is basic and elementary. They have made up different excuses as to why they can't transfer funds into the business bank account and yet they keep charging for a service they are not rendering. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Pablo P. Owner Health, Wellness and Fitness ### "We switched to Daxko Spectrum on Dec 11 2017 and I'm sad to say, its been a huge dissappointment." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 16, 2018 None yet... but we hold out hope for something positive. Pros The sales and customer service staff are excellent people.. and its the only reason why we are still hanging in there. Cons We switched software not because we were unhappy but because we wanted more from our software. We were seeking an integrated solution with CRM, management/processing, reporting and mobile features from a single vendor. We went "live" with Daxko over 3 months ago and we still do not have our mobile app. The credit card updater was just activated.. it took 3 months?? Even though we're having our best YTD numbers... our cancellations are up because of members frustration due to losing the app / rewards feature. We submitted all of our requirements ahead of schedule and were told that all the features would be available on our Dec 11th 2017 go live date. The implementation did not start well and there have been many issues since.. for example Daxko is still trying to update the clock time within the software to Daylight savings.. I don't understand. I've been a gym owner for 13 years and I've never experienced this type of APATHY from company management. I'm actually shocked... embarrassed for the sales and service staff. Someone in management... "I am your customer.. Help me!" I'm more then willing to upgrade this review if they can make us whole again. Thank you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Todd S. IT Manager Health, Wellness and Fitness ### "Not a Very Good Choice. Expensive. Poor Costly Support." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 8, 2017 They have lots of features but you pay for it. Monthly service fees are extremely expensive. If you ever try to get a door access control put in like at 24 hour fitness facilities forget about it. They act like they have never heard of one before. Service techs are rude and not very helpful. Over bloated software for most facilities. There are much, much better choice available. Pros Lots of features Cons Terrible support. Unusable door controls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Barbara N. Owner ### "Software works well for our purposes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 12, 2016 We haven't begun using all of the features available. The only con I have is our initial training on site was inferior. the tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software. Dana has been great - she is our third relationship manager and by far the best ever! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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