--- title: "ServicePRO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServicePRO Software - reviews, pricing plans, popular comparisons to other Productivity products and more." source_url: "https://www.capterra.com/p/31608/ServicePRO/" page_type: "product" language: "en" --- # ServicePRO Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServicePRO ## What is ServicePRO? ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. ## What is ServicePRO used for? [Productivity](https://www.capterra.com/productivity-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServicePRO Overview Updated August 2026 AI summary ServicePRO supports small and midsize organizations with productivity, customer support, help desk, IT service, and knowledge management needs. It offers task management, secure data storage, workflow automation, and reporting, with integrations for project tracking and identity management. Available on cloud and desktop platforms, ServicePRO helps teams manage service requests, schedules, and collaboration efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServicePRO 4.4 (7) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.3 (761) Value For Money 4.5 (6) Value For Money 4.2 (541) Customer Service 4.3 (7) Customer Service 4.3 (551) ## ServicePRO alternatives [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about ServicePRO Overview ### What company size and specific industries is ServicePRO built for? ServicePRO is designed for organizations in local, state, and federal government, as well as health care and hospitals, school districts, colleges and universities, logistics, manufacturing, utilities, property management, and financial institutions. It fits public-sector and private-sector teams of various sizes across these industries. Features and Usability ### What are the key features of ServicePRO? ServicePRO offers catalog management, service request and ticket management, and incident, problem, and change management. It also includes a self service portal, knowledge base management, workflow automation, SLA management, reporting and analytics, access controls/permissions, and asset tracking for IT and service operations. Integrations ### Which third-party tools and platforms does ServicePRO integrate with? ServicePRO integrates with Jira, Microsoft Entra ID, and Rezolve AI. These integrations cover project tracking, identity management, and AI-assisted support workflows, giving ServicePRO connections to key tools used across service operations and access control. Getting Started and Support ### What training and onboarding options does ServicePRO offer? ServicePRO provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided instruction, webinars cover scheduled learning sessions, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does ServicePRO offer? ServicePRO provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers or contact support staff. No reviewer feedback about support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 17,987 Productivity reviews Capterra data shows that buyers of productivity software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Task Scheduling** (**51%**) - **Task Management** (**52%**) ServicePRO supports all three of the features reviewers value most: **Secure Data Storage**, **Task Scheduling**, and **Task Management**. Together, these capabilities help businesses protect important information, plan work more efficiently, and keep day-to-day tasks organized, allowing teams to stay on track and complete work with greater consistency. Secure Data Storage 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Task Scheduling 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Task Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Alerts/Escalation 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request ServicePRO 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Issues: Set an issue to repeat - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.5 (6) ### Starting price Free trial available Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Rezolve AI](https://www.capterra.com/p/233152/Rezolve-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(3) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CL Clarissa L. Cloud Products and Special Projects Supervisor Utilities ### "Service Pro Review- would love to stay with them for another 10 plus years! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2024 Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees. Pros The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone. Cons Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC. Reasons for choosing ServicePRO At the time, the cost, the options ServicePro offered that the others didnt and we had a great account rep/sales person. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2024 Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product and we appreciate your comprehensive response. We're extremely happy that you have a positive experience, and we're grateful for your feedback. Thank you, Clarissa, for taking the time to write to us! We assure you that we will continue to provide the best experience with both our product and our support. BK Bryon K. Systems Analyst Medical Practice ### "Servicepro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 28, 2024 overall i am very happy with ServicePRO. Pros routing service request, notification to support Cons some of the setup is not intuitive as could be Switched from [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) for a more complete workflow for requests Reasons for choosing ServicePRO Not sure what the alternatives were at this time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product, and we appreciate your response. We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you Bryon, for taking the time to write to us! BQ Brendan Q. Facilities Manager Hospital & Health Care ### "Simple and Easy " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2024 Pros ServicePRO is a easy set up, and easy to use Cons There is no auto refresh option, alot of the features we are unable to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 14, 2024 Hi Brendan, Thank you once again for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're grateful for your feedback. As demonstrated to you in your ServicePRO instance today, the auto-refresh options that you have been looking for in the ServicePRO Home Page tiles and in the Service Request Views are already present. Please take benefit of these useful auto-refresh options in the software. Thank you once again. EA Emad A. Technical Support Construction ### "ServicePRO is the best to automate tickets." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2023 ServicePRO is dedicated to enterprise companies. Pros ServicePRO has the ability to analyze data and provide great reports. and can integrate with a wide range of applications. Cons ServicePRO is costly and complex for small businesses, it's made for advanced companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Christopher R. Application Analyst Non-Profit Organization Management ### "Lots of fancy features for tracking progress and issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 21, 2021 Pros I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it. Cons Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Cesar G. Chief Maintenance Hospitality ### "ServicePRO Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2019 Even though I have only used it for a few months, I have had a very productive experience with the program. Pros I like how easy is to use it once you practice for a few days. I personally like the automation process and the workflow feature. Cons I think the software is very good, but I have had some minor issues with its functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ruby C. HR Liasion Construction ### "Gets the job done" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2018 It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest. Pros My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner. Cons Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/31608/ServicePRO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.