Help Desk Technology International

ServicePRO


4 / 5
1 review

Who Uses This Software?

We help all types of businesses, ranging from those with just a few employees to those with tens of thousands.


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Help Desk Technology International
  • www.servicepro.solutions

About ServicePRO

ServicePRO is a comprehensive, easy-to-setup Service desk platform that enables industry best practice right out of the box. ServicePRO is 100% web based, and can be installed on your own premises, or hosted on our cloud. Developed over 20 years, the ServicePRO platform is a robust set of tools that focus on business service delivery, collaboration, security, and productivity. From "Day One", our mission has been to create a workbench that empowers you to Get The Job Done!


ServicePRO Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

ServicePRO Reviews Recently Reviewed!


Capterra loader

Gets the job done

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner.

Cons: Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version.

Overall: It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest.