# ServicePRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServicePRO the right Productivity solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31608/ServicePRO/reviews --- ServicePRO 4.4 (7) [View alternatives](https://www.capterra.com/p/31608/ServicePRO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServicePRO Ease of use 4.6 Customer Service 4.3 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ruby C. HR Liasion Construction Used the software for: 6-12 months ### "Gets the job done" November 13, 2018 4.0 It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest. Pros My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner. Cons Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version. Review Source CL Clarissa L. Cloud Products and Special Projects Supervisor Utilities Used the software for: 2+ years ### "Service Pro Review- would love to stay with them for another 10 plus years! " July 17, 2024 5.0 Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees. Pros The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone. Cons Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC. Reason for choosing ServicePRO At the time, the cost, the options ServicePro offered that the others didnt and we had a great account rep/sales person. Review Source Response from Help Desk Technology International July 23, 2024 Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product and we appreciate your comprehensive response. We're extremely happy that you have a positive experience, and we're grateful for your feedback. Thank you, Clarissa, for taking the time to write to us! We assure you that we will continue to provide the best experience with both our product and our support. BK Bryon K. Systems Analyst Medical Practice Used the software for: 2+ years ### "Servicepro" May 28, 2024 5.0 overall i am very happy with ServicePRO. Pros routing service request, notification to support Cons some of the setup is not intuitive as could be Reason for choosing ServicePRO Not sure what the alternatives were at this time Switched from [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) for a more complete workflow for requests Review Source Response from Help Desk Technology International June 4, 2024 Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product, and we appreciate your response. We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you Bryon, for taking the time to write to us! BQ Brendan Q. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "Simple and Easy " May 15, 2024 4.0 Pros ServicePRO is a easy set up, and easy to use Cons There is no auto refresh option, alot of the features we are unable to use Review Source Response from Help Desk Technology International June 14, 2024 Hi Brendan, Thank you once again for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're grateful for your feedback. As demonstrated to you in your ServicePRO instance today, the auto-refresh options that you have been looking for in the ServicePRO Home Page tiles and in the Service Request Views are already present. Please take benefit of these useful auto-refresh options in the software. Thank you once again. CR Christopher R. Application Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Lots of fancy features for tracking progress and issues" October 21, 2021 4.0 Pros I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it. Cons Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse. Review Source EA Emad A. Technical Support Construction Used the software for: I used a free trial ### "ServicePRO is the best to automate tickets." December 4, 2023 5.0 ServicePRO is dedicated to enterprise companies. Pros ServicePRO has the ability to analyze data and provide great reports. and can integrate with a wide range of applications. Cons ServicePRO is costly and complex for small businesses, it's made for advanced companies. Review Source CG Cesar G. Chief Maintenance Hospitality Used the software for: 6-12 months ### "ServicePRO Features" June 14, 2019 4.0 Even though I have only used it for a few months, I have had a very productive experience with the program. Pros I like how easy is to use it once you practice for a few days. I personally like the automation process and the workflow feature. Cons I think the software is very good, but I have had some minor issues with its functionality. Review Source Similar Products Featured ## Related categories [Productivity](https://www.capterra.com/productivity-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.