Constant Contact

Constant Contact

4 / 5 346 reviews

Who Uses This Software?

Constant Contact helps small and medium-sized businesses, nonprofits, and associations worldwide communicate with their audiences and grow their business.


Average Ratings

346 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Discounts available if prepaying for 6 and 12 month plans.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Constant Contact
  • www.constantcontact.com
  • Founded 1998
  • United States

About Constant Contact

Constant Contact is dedicated to helping small businesses and organizations forge strong customer relationships with Email Marketing. Constant Contact's easy and affordable solution helps you reach your customers and members without technical skills. We'll show you how to build, manage, and grow an effective permission-based email list so you can create and send professional looking Email Newsletters. Try Constant Contact Email Marketing free for 60-days.


Constant Contact Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Constant Contact Reviews Recently Reviewed!


Capterra-loader

We use constant contact for our 40,000+ mailing list

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have run bulk email servers in the past. It's a giant pain to do so. Constant Contact gives me a good value - it's totally worth or so a month to not have to futz with sendmail.

Cons: I have to pay monthly fees for something I have the resources and the knowhow to do, but spam has made it extremely hard to justify doing it myself? I hate that.

My Go to for Email marketing

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: pretty easy to use and pretty easy to setup. they have great intake widgets to match my site . great simple process

Cons: could use more customer support and help a bit more with website integration . Ran into slight problem and found their support was a bit off

Everything I need to run my little organization

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use, I didn't have to spend time learning it, and it does everything I need it to from scheduling to templates, etc.

Cons: I haven't figured out an efficient way to really organize my hundreds of email campaigns yet. The UI is a little out of date.

Capterra-loader

Easy Use, but Slightly Outdated

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Constant Contact was so much easier to use than a mail merge because the platform allowed us to input all emails into one folder and populate successive emails with the addresses. We were also able to monitor our research participant engagement through tracking whether or not they opened emails, which we needed to be able to do.

Cons: For new clients starting with a small list, the "free trial" time is limited, and will start generating operating costs much sooner than using Mailchimp's unlimited free period that grows with the list size. Send times seem to be a bit longer than Mailchimp at times, and the UI can be a bit more laggy and have more frequent down-times.

Overall: Communicating with many; ISPs are so restricted. Having similarity in message appearance for branding. Having single place that email addresses are held to facilitate message distribution.

Capterra-loader

Constant Contact is one of the most used and known Email Marketing platforms.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use, highly effective, it integrates with a lot of the systems that you normaly would use (facebook, shopify, google, outlook, office 365, etc)

Starting out is simple, you get a log period free trial, you could be completely setup in literally less than 10 minutes (if you know about email marketing).

This is by far one of the best options out there.

Cons: Pricing is always an issue with me, I always think about the little guy that is starting out, I think that the price could be cheaper or even have a free option.
But they do offer a 60 days free trial, which in principle could pay for the service.
You could setup your first affiliate or sales campaign, have people sign up, have people buy, and you could make the comission even before you have to pay your first payment in Constant Contact.

Overall: An easy email marketing system is a highly beneficial thing for every marketer or business owner.
They do things right, their system is very easy to use, extremely well thought out.

Good Templates - Expensive

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Expensive but great templates. The templates can be a great selling point because there are so many out there (including myself) that are not creative and don't want to waste the time trying to be!

Pros: There are several templates available that make this program great. The editor feature is easy to use. Plus they have free trial that you can use which is awesome.

Cons: It is rather expensive and I have encountered many glitches through my use of the program. I prefer Mailchimp to this program any day. I have too many business contacts to be paying so much money for this program.

Decent software. Does what I need it to do, but the interface could use some work.

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I do like the update they did to the campaign editor. Those improvements were much needed, but they still have more things they could improve.

Cons: Their customer service is not very good. Their solutions that they offer in their forums often aren't sufficient enough. The new campaign editor also doesn't have some of the same tracking options as the old one did, for some reason.

Overall: It gets the job done and has great tracking options. It also gives you insight and suggestions as to what you could be doing to improve your campaigns.

Constant Contact is a helpful tool for basic e-marketing and e-newsletters

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy to navigate and the templates have some fun customization options. It's easy to sort and group various contact lists for targeted email marketing.

Cons: The formatting is often difficult to get exactly like you want it, especially since it will show up a little differently on different browsers, and media devices.

Overall: It's a cost effective way to communicate with large groups of contacts for e-marketing purposes and company newsletters.

Works great

Feb 14, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gets the job done. Makes email marketing a breeze. There are things about it that are more complicated to use, maininly setting it up.

Cons: I think there are more inovative companies out there, this company was one of the first to offer a freemium version.

Overall: Great for email marketing.

Capterra-loader

Wouldn't give this up for anything!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Intuitive user interface. Many templates to help make the perfect email for any type of business. Lots of data available to measure open rates, click-throughs, etc.

Cons: I can't say much against this product. It has helped us grow our business immensely. Years ago we had issues with their algorithm thinking we sent out too much spam but they fixed that, as we only send out to people who have opted into our email messaging.

Best option for email marketing

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are a lot of different templates available, which helps when you have run out of ideas, besides, each template is very easily modified so that it better suits your purpose

Cons: You are not able to change dimensions on most of the parts of your email, so everything is squared in

Capterra-loader

Great experience for mid size non profit

Feb 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use- was very user friendly/common sense. Loved that we could see the open rate/bounce backs etc.

Cons: It didn't do absolutely everything that we needed- so the price on top of other systems was just too much for us.

Constant Contact is feature-rich, but confusing and over-stuffed

Feb 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Constant Contact let's users do simple email marketing, with a multitude of features most will never use. Their experience is greater than most programs because they've been around for a long time. Their analytics are top-notch, and they've updated their template library to be up-to-par with most alternatives.

Cons: However, Constant Contact is simply not as user-friendly as its counterparts. The email editor itself is relatively hard to use, and at times the analytics can be hard to decipher. Arguably another negative is the sheer complexity of the special features Constant Contact offers.

A giant in the email marketing field

Feb 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Constant Contact is a great option for small-to-midsize companies - the price is right for the level of functionality you get.

Pros: The WYSIWYG email editor is very easy to understand, as are the email lists. I haven't used Constant Contact as my database of record in the past, but it has allowed me to upload a bunch of different lists and keeping track of them is simple. The unsubscribe process is easy and clear, and because so many people use Constant Contact, there's a level of trust in their subscriptions.

Cons: This is a problem that's also present in other products that allow anyone to design, but often the features that the email editor allows you to put together actually don't look that good. Obviously, that's what you get in exchange for flexibility, but if you choose to use Constant Contact, you should have someone with a design background run through the email templates your team creates to ensure they make sense visually.

Very helpful customer support.

Feb 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I really appreciated how helpful the customer support was in getting help with the interface and answering my questions.

Cons: I thought it was difficult to find everything I needed in the interface which made it difficult to complete my job quickly.

Constant Contact Constantly Helping

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Coming from a poor software before, it seems like a fever dream of miracles to get to use something so simple.

Cons: Occasionally we have issues within specific emails where the bits and bobs don't save or save funny but I know that is something they are working on adjusting.

Easy to use newsletter program

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple, easy for my clients to update the newsletter themselves. It has great features and options that I can play around with, as well as my clients.

Cons: It is a bit outdated, lacks some features found on MailChimp. Nothing too bad, though. I still like to use it.

Constant Contact | Hard to get contacts

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: As a new user, I like that I was able to figure it out on my own pretty easily. It allows me to customize a lot of my emails in our brand colors.

Cons: I don't like that you can't re-send the same email. I also don't like the way contacts have to be added to a group in order to send them an email. Sometimes, you just need to send one email.

Constant Contact is very user friendly and they always answer my calls.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When I cant figure out a good way to advertise or how to properly put pictures in they give me advise, walk me through every step.

Cons: Constant Contact is a little expensive for a small company, it would be nice to have a lesser charge for small businesses.

Constant Contact is great product but hard to keep up with

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Uploading and setting up my account was really easy, even getting my contacts transferred over was simple.

Cons: Keeping up with actually sending out emails is difficult. They do send reminders but unfortunately still hard to keep up with but that is more on me as the user.

Constant contact is one of the more well know but limited in functionality

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The biggest pro is constant contact is integrated with most other softwares to connect via api which saves time having to export lists and upload into constant contact.

Cons: Although you can upload custom html you can not create a custom template - that's only available if you pay them additional money. Also, they don't offer any "free" options like their competitors and everything is monthly subscription based on list size. This can get expensive for a small business.

Overall: Overall, easy to use. Can be more costly compared to others but this would depend on how much you email.

Great service that saves time for busy companies looking to connect with their customers

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Marketing emails and newsletters have become key for any business looking to reach their customer. This service allows you to create custom e-newsletters that are fully customizable. The templates are great and very easy to use. It's definitely worth looking into this service.

Cons: The "contact management" tool takes a little bit of time to learn. It's fairly simple once you get the hang of it though.

Capterra-loader

Okay, But there are better mail programs out there

Feb 06, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy of use. Able to utilize repeat templates to "brand" our company. Ability to access our stats on campaigns sent

Cons: Pricing. Competitively, Mailchimp offers basically the same for lesser cost. We transferred away from Constant Contact because of pricing.

Overall: It serves the purpose as most all bulk mail software does, but the price increases made it less cost-effective than others.

Constant Contact - Right in the Middle

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I'd say Constant Contact is one of the more well-known email marketing tools. Pretty easy to set-up and get going.

Cons: Unfortunately, there's no real differentiator to really set Constant Contact apart from the competition.

Good choice, with good reputation

Jan 31, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: For many years this was the reference for sending email marketing campaigns in our company. This changed with the arrival of Mailchimp; however, even today it is still a good alternative.

Cons: We stopped using it because at the design level it had lagged compared to the new alternatives. After that they made several updates to improve it; however, it remained complicated to use.

I think they should improve in a more intuitive interface and not take so many steps to schedule a campaign.

Overall: Excellent program, but due to its complexity, it lagged behind its competition. However, it is still a very good alternative to send email marketing reliably and efficiently.

Simple Email Marketing

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Seems to be one of the most beneficial email marketing software for the price. I have tried several others and this one is my favorite when comparing price, tools, and user friendliness.

Cons: Can be glitchy. Is not effective if you are sending to over 100+ contacts... Great for my small non-profit

Checked this software out while researching email marketing solutions for company.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Did a virtual tour of the program with a sales person. Liked it better Hubspot in terms of ease of use.

Cons: Wish it worked a little more like mail chimp from a design point-of-view. however, it's a more technical email software.

Great Newsletter

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides us an easy and professional way to maintain contact with our supporters. Great value for the price.

Cons: As a non-profit, we could benefit from features like peer to peer fundraising pages, payment processing, and event registration--but, I recognize that these features are more geared to non-profit fundraising.

Excellent tool for email marketing.

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: For the price, this program provides an excellent tool for organizations that focus on email marketing campaigns. If your needs are focused around email marketing, this is certainly the program to consider.

Pros: This software worked well for our email campaigns, but it lacked some features that were specific to the growing needs of our organization. We definitely would have stayed with this software if it would have met all the needs of our organization as we grew in size and function. The templates were easy to customize, and the emails always looked very professional. I also liked how the emails were tied into the registration page and the final reports.

Cons: This is not an easy program to learn how to use. It's easy to make mistakes, especially when learning the program. Thank goodness for the excellent tech support provided. Their skilled and friendly tech support makes up for the difficulty learning the software. Their tech support is the main reason I would encourage others to consider using this software because of the steep learning curve. They fixed many problems for me, and they were always eager to help!

Great

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the builder for customized emails. Being able to import PDFs has been a nice feature. I like the free pictures we can use.

Cons: I wish there were more templates. Seems like we all sent out the same New Years card. I would also like more options to change the size of things. Not just 2 columns or 1.

Easy To Use

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There isn't a 'minimum requirement' of contact information, I can enter the name and phone number of a contact and continue updating the contact as more information is provided over time.

Cons: The functionality of list view. As far as I can tell the only option is to view 50 contacts at a time.

Minimal experience with CC, but positive so far

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the analytic functionality of Constant Contact the most. Being able to see emails opened, read, bounce-backs, and trends is very helpful!

Cons: The monthly cost of CC is quite a lot for 2000 contacts, especially for nonprofits working with a small budget.

Great Experience when using this program!

Jan 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I found that sending out Newsletter Blasts to a lot of potential leads this was incredibly helpful for. I needed to get the word out about a new program we were launching and we were able to send it to people all across the country.

Cons: I found with Constant Contact that if you are not able to do design with your newsletters right the first time and need to move things around it can get tricky to utilize.

Great for our business!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Constant Contact as it allows you to track how your emails are doing. You can have subscribers lists so you can send certain campaigns to certain groups. Being able to keep track of real time results is a big plus.

Cons: Templates are harder to manage. Must use their templates. Flexibility on autoresponders would be great to have .

Good for Basic Email Marketing

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Constant Contact is great for small businesses. They have decent tracking/metrics and it is very easy to design custom emails in HTML.

Cons: If you're a mid or large sized company, you might want to look into something more robust. Constant Contact is great for it's price, but once you start getting into email campaigns, you want software that can be even more customizable and automated for drip campaigns.

Don't look at another software, THIS IS THE ONE FOR YOU!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: complete ease of use! you can know nothing about HTML and make the most phenomenal messages in minutes! For event attendance where people register guests, it adds new lines for them to fill out information per each guest, then adds them to a separate line when pulling a roster.

Capterra-loader

It's nice, but could look better

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has all of the basic functionality you'd want from a mail client, and has the ability to do custom coding.

Cons: Constant contact looks really outdated and clunky. It could use a refresh in design. It feels more basic than other mail clients.

I use Constant Contact to send a weekly email to parents and parishioners.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The support is really very good, also the statistics can be interesting. It is pretty easy to use, The resulting emails are attractive.

Cons: I would love to be able to simply add an attachment, which is something I can't do. It is a bit more difficult to work with photographs than I would like. I don't always end up with precisely what I want because of this.

Overall: I am able to send an attractive email to the families in our program. It is not too difficult to personalize it, and I have found value in the statistics that are provided. (For example, when a person recently told me that she did not receive the emails from me, I could see that not only had I sent them - she had opened them!)

Great tool!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can send a communication out internally within the company, externally to clients, or both, to reach a larger audience. I also like the editing tools within Constant Contact that help me to build my campaigns and have them look nice aesthetically.

Cons: It is difficult to move content, specifically images, on the page sometimes to format it the way that I envision it.

Quality software, easy to use

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant Contact makes it easy to make professional-looking emails and create effective campaigns. While it is somewhat basic, the results are highly effective

Capterra-loader

It's a good tool for email marketing campaigns. Easy to use and good support!

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to use, support team is very proactive and solves the issues quickly via chat. I never had a problem with my IP, no matter how many emails are sent out.

Cons: When sending a plain text email is had some margins that don't make the text email look so personal.

For the novice or the designer....

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very simple to use. Affordable. Can create professional looking campaigns. Tracking tools. Can easily put the account on hold for some price per month and reactivate with a click whenever you have a campaign.

Cons: You must use their templates. All of the templates are portrait (easier to view with mobile devices)

Marketing done easy!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that constant contact allows for easy contact uploads. I also love the professionally ready template options. When I am looking for a more personalized email, constant contact offers an inexpensive customized service.

Capterra-loader

I've used Constant Contact for 2 - 3 years and the cost for my usage is not the best buy.

Jan 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I really liked the templates, formats, designs, and color combinations offered by Constant Contact.

Cons: The downside for me was the monthly cost I incurred for emailing my list on a monthly basis especially at a time in my business when it wasn't growing.

Easily keep in touch with your CRM or other through emailing a quick flyer

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and understand. Able to track how many people are actually opening and looking at the email. Great selection of templates or create your own.

Cons: I wish the templates were a little more customizable, but overall it's not bad. I feel there prices could be a bit cheaper. The plus version is twice as much all most, but does not give you that much more.

Easy To Use, But Graphics/Look Has Early 2000s Vibe

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very simple to use! The navigation is simple :) It really couldn't be any easier for a first-time user to figure out. A kid could definitely use it without any guidance (provided that they can read). I really enjoy using it, so that's a plus. I also love that you can view how many emails were opened , even who opened them and what they clicked on! As a marketing person, that's the greatest gift ever. Real data you can see, use and understand. Sadly, not all marketing products offer that. But Constant Contact does! And they do it well.

Cons: Most of the templates end up looking sort of outdated. I describe it as "an early 2000s vibe." They could really use a face-lift to make them more attractive. That's honestly the only thing I don't like about it. Everything else is super great! Wish they'd adapted a more Mailchimp-esque look for all of their products. I think they would crush the competition if they changed up the look a bit.

Decent as a basic email marketing program.

Jan 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fairly easy to use. Importing contacts is easy. Use templates or use your own HTML. Reporting by campaign is pretty easy. Preview process and testing are pretty simple.

Cons: Older campaigns get deleted as time goes on, so you can't access them any more. Could use more reports describing which campaigns had the best opens and click-through. We use the survey tool also but it's very limited in its functionality. (For example you can't always create the questions and responses in a way you want to.) Also the survey function makes it hard to present results to others who aren't familiar with the tool.

It's a bit archaic...but the price is decent

Jan 09, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: -Cheap subscription prices (perfect for small businesses) -Reliability (e.g. sends out when it's supposed to) -Easy to upload lists of contacts & target customers

Cons: -Design can be archaic at times. There were several times when the application would crash because it would have a problem autosaving. then it would lose the changes you just made. I wish it was easier to use on the design end. I also noticed that the templates in the system are a bit basic. You would really have to know code in order to get things to look modern.

Love that it integrates with MindBody

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that it integrates with our booking software, Mindbody. Makes marketing quick and easy. Love that I can set automatic emails.

Cons: The more clients and emails you have the more expensive it gets. Pricing is based off of how many clients are in your system and not how many emails are sent.

Overall: Marketing is simplified!

The easiest to use program to reach your entire audience in a creative way.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program is incredibly easy to use for any computer user. There are step by step instructions with every kind of email you could possibly want to send. And because its been around for awhile now, their customer service is fantastic and quick to respond. You can also find how to videos on just about everything on YouTube if you ever get stuck.

Cons: The biggest con I came across when having trouble getting my recipients to open the emails that came from constant contact. I am not sure if they can tell its a mass email and they choose to ignore it but its something I need to figure out.

Overall: Its the best program I have come across to reach your mass public through email.

Easy to use and manages a very large email base for us.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use and set up templates for bulk emails. Also program allows for grouping of recipients well.

Capterra-loader

Use for press releases

Jan 05, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: That you can set a time to send your release or newsletter ahead of time (If early in the morning or late at night). Looks nice on mobile

Cons: Not easy to format. Pasting with and without styles can be difficult. Video links and regular links dont always work (I've needed to cancel and re-paste several times for the program to accept the links). Processing is slow.

Constant Contact is great for E-mail Campaigns

Jan 03, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked the ease of use for creating e-mails, and managing customers information. It's straight-forward, easy to train people on, lets you connect with Google Analytics, gives you solid reports, and even suggests times to send an e-mail.

Cons: I wish it had better speeds for creating, and auto-saved. I also had difficulty customizing templates for my exact wants/needs.

Overall: Easy, affordable e-mail campaigns with good reports.

Email marketing and event registration

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that you can use Constant Contact for email marketing, surveys and event registrations. They have several templates to get you started.

Cons: Customer service was once very good but has gone downhill. I have also had problems with Constant Contact being "glitchy" when it is sent to Outlook.

We have used CC for e-blast communication with our members.

Dec 22, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: Looks professional

Cons: Data base management is a problem. It unsubscribes members for no apparent reason. Not really suited to our needs.

Constant Contact is a smooth way to send different mass emails to our church members & attenders.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that we can send generalized and personalized emails via Constant Contact. It has been very beneficial to create many different groups of contacts so that we can send newsletters, volunteer updates, prayer requests, etc. to the right groups of people within our church. Groups are easy to create and you can even copy groups and then edit slightly to create a new email group.

Cons: The least helpful thing about Constant Contact is that once you delete a contact it is gone forever. There is no "holding area" for the deleted ones so if you accidentally make a mistake you can't undo it. Sometimes building an email can take a while because Constant Contact can lag.

Overall: Sending emails to multiple people at once using a generic email.

User Friendly

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use! Our favorite feature is being able to upload an excel file of contacts in one upload! Being able to do mass update is time saving and easy to do! We use this feature after each conference we go to so that we can reach out to the contacts that we have made. It also is nice to be able to group the contacts, so that we can special tailor emails to hit a direct group of people, or we can send it to everyone!

This was the first software I used when starting out my career in composing mass emails.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software easily allows you to compose emails and has a ton of visually pleasing email templates.

Cons: When composing an email, the text boxes were sensitive and would sometimes prove to be a bit frustrating.

The worst Email service I've ever used.

Dec 19, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The customer support at least is friendly and tries to compensate for the complete lack of features and complexity of the product.

Cons: Lacks the most basic of services such as 'ability to resend to unopened' without having to do a ton of manual work. The user interface is buggy, dated and I still can't understand why they use different campaign performance metrics compared to the rest of the internet (click rate is a percentage of open rate). Had an issue, called customer support and even they were confused. Says it all.

Overall: Literally none. Customer support made me feel less annoyed at the actual product.

Great features. Easy to Use

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it is compatible almost everywhere. It is fairly simple to use and you are able to customize things and save templates so you don't always have to start from scratch. It makes communicating with donors, volunteers, etc. super easy!

Cons: The first round of getting it set up, saving templates, and customizing can be a process, but that is really pulling for a con.

One of the easiest to use email marketing campaign applications available

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Super easy to use. Easy to navigate makes for a pleasurable experience for first-time users. Allows you to see who opened/viewed emails, as well as what they clicked on in the email.

Cons: The templates are not as flashy when compared to other top email marketing campaign applications. Can appear very basic in appearance if viewed by those accustomed to other top applications.

Email Marketing made easy, but would love to more easily link to my website

Dec 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The email marketing product is easy to use and makes targeted marketing efforts easy and quick. I also like the ability to push my content to social media and track which of my customers is interacting with my content.

Cons: It would be great to get help on an ROI model for how much I'm spending on marketing in relation to the amount of interaction and/or purchasing occurs due to that marketing effort each month/quarter.

Easy to use, but can be very restrictive

Dec 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I used ConstantContact for more than just e-mail; I used it for events management and online surveys as well. So the fact that it was kind of an all-in-one tool for us was very beneficial versus having to swap between a different program for CRM, for event management, for reviews, and email updates. The platform was easy to use and you could get things set up in a matter of minutes. It also had great analytics and tracking reports.

Cons: The customer service was pretty dreadful. While they tout "customizable" templates, they are extremely restrictive in what you CAN do. Essentially you can piddle around with some basic HTML and change colors, otherwise, you're pretty stuck with the templates they provide you. The price is also high for what is offered.

List building and retention is key for any organization or campaign, this is one option that many are familiar with.

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's convenient that it automatically uploads versus the weekly updating some platforms/sites require

Cons: It'd be more convenient if it were compatible with more platforms and fundraising databases for consultants

Constantly in Contact

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use once you get accustomed to it. Offers so much, however this is also its downfall for us See below

Cons: Cost of product is really too expensive for our small non profit organization. Offers many more features than needed.

Thank you for asking

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Over all you Phone support is outstanding . and a huge factor in using CC.

Pros: Like that the reports are easy to read and that you Scync with Salesforce. Your phone support is amazing . And your hours for support are so helpful.

Cons: We are not happy with the way the delete features work. When you delete a contact they show as a Opt Out and this is SOOOO not good. We want to know the real opt outs in the list. We also wish you would sync both directions with Salesforce. It is time consuming to have to manually add the new subscribers names and emails. Glad that we can sync from Salesforce to Constant contact.

It's a Fine Way to Read Emails

Dec 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how you can check to see the open rate. I also like how campaigns can be copied, email links are provided, and the newsletters can be downloaded.

Cons: Formatting can be tricky to manipulate. Sometimes spacing, font, and colors are off. Emails will also bounce for unknown reasons.

very favorable, a big help to a small non profit

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant Contact makes certain the emails sent thru them do not go into spam folders. The emails sent are very eye catching. They have a great price point

Cons: The Constant Contact database is a bit hard to manage. The updates recently have made it easier but still not as user friendly as needed. The Constant Contact database does not interface with out existing cloud database. Interfacing would be so good.

Overall: Easy to use. Great communication tools with our members and the wider community. Interfaces easily with social media, facebook and twitter especially.

I love Constant Contact and how much you can personalize your experience!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most about Constant Contact is that you can really make it into whatever you want. For email blasts to clients, you can really personalize those mailings so they don't seem like a normal email. They can really catch people's eye!

Cons: There really isn't much that I would change about Constant Contact, however, it would be nice if there were a few more layout options for emails.

Great way to stay in touch

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like having all of our companies leads all in one place. The templates & customization for emailing and staying in contact is a great feature.

Cons: It takes time to add new contacts, the way that you have to add them is too lengthy. I would like to see a feature where it creates customization around your recent activity

Overall: All your contacts in one place

User friendly email marketing platform with useful campaign tracking tools and a simple interface.

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Constant Contact is one of the best email marketing platforms because it offers a variety of built-in templates. It even indicates which templates will display correctly on mobile devices. The templates are easy to customize in Constant Contacts editor. Creating, uploading, and managing contact lists is also very simple. The contact manager allows you to assign tags to contacts to track how they signed up for your email list, how long they have been a subscriber, etc.

Cons: If you are looking for an email marketing platform that offers marketing automation, pass on constant contact. It does offer a basic automation for the first few interactions with customers but, does not allow you to adjust your marketing to your customer's specific actions.

Overall: Easy to use email marketing platform with a professional looking interface and excellent reporting features.

great software very user friendly with only few downsides

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Very user friendly interface that allows for quick and very easy customization for multiple messages. The layouts are great additions as well

Cons: The limit they set on number of recipients. If you have more than the allotted amount they charge a hefty penalty per recipient

Capterra-loader

New experience.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and easy customer sign up. The addition of widgets being available to add to our sites is tremendous.

Overall: I believe its a proactive way to get your message out from the public safety aspect.

It's pricey because of the size of my contacts but I do like it

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I do think it's the best software in this category and there are times of the year that I don't need it so they let me put my subscription on hold.

Cons: You used to be able to get rid of the now LARGE Constant Contact logo at the end of the newsletters. They don't allow that anymore which makes me mad. I feel that they allowed this service in the beginning and should grandfather people in who opted in on that.

This product is essential!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use! We use this product at least once a week to send out emails. They make it quick and easy to do, they have layouts designed and all we have to do is select one and fill it in. They turn out beautifully and we get good response from them! My favorite feature is being able to make a general email blast more personal by the program putting an individual's name in the greeting!

Great

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great with managing all contacts and extremely easy to use with sending our email blast and campaigns

Cons: Cost is high for a one person, small business that is just getting started even though it is worth the purchase!

Mostly great. Easy to access and send out quickly. Been using it for years and years.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can set a template and just keep going back to it over and over and just make the changes I need to make.
The send time it relatively short so I am able to get a message to my customers pretty quickly.
I use Constant Contact several times a week.
Adding in new emails is quick and easy too!

Cons: There is no way to set an email to send as a recurring email. So every month I have to re-create my Monday/Tuesday eblasts separately, one for each Monday and Tuesday, sometimes up to 10 separate emails. While I don't have to re-do the actual emails I have to copy them and schedule them separately. Long, pain in the back process.

I have trouble with spacing sometimes. As in, I set the spacing between words, then hit enter and it changes. No way to get it to stay where I want it.

Not a lot of cool fonts to work with but it is possible to create a document in Word using cool fonts and then copy and paste that in.

Overall: Answered in my review.

Email marketing made easy!

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant Contact makes is easy for small businesses to start a professional email marketing campaign with very little effort or upfront costs.

Cons: Time is always a factor with email and social media marketing. Building a list from scratch isn't easy. Always wanted better email and social media marketing scheduling options.

Capterra-loader

Easy email marketing. Especially on mobile.

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. I can send an email campaign in just a few seconds from my phone. This is incredibly convenient when I need to reach out and I'm not in front of my computer or tablet.

Overall: Quickly and easily reach contacts from my mobile device.

Does exactly whats its made for

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: very easy to migrate my contact list from my POS to there system. Emails are always sent on time. Progress reports of how the email went out and opens is very helpful as well

Great way to stay in touch with customers.

Dec 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant Contact is wonderful product to stay win touch with returning customers and market to new potential customers.

Cons: I think the price based on the number of contacts in the database is a bit much. The system is valuable, but I think it is slightly overpriced.

Used this company for years, but can be difficult for non-design savvy people

Nov 27, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Enjoyed the different template options, customer service is helpful, useful data measurements and easy to interpret

Cons: Difficult to use with no design experience, images frequently present fuzzy appearance, resizing image quality could be improved

Capterra-loader

Easy to use, great for contact management, but terrible customer service

Nov 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use CC to to manage our large contact database and to send out email updates. It is great for segmenting our list -- from general interest to communications to fundraising. The automated features are great, especially that it will not allow the same email to appear in the same inbox twice. It also merges duplicate contacts. We use it across the entire organization. Constant contact is great for merging duplicate contacts, updating your address book, giving a reliable open rate and thorough reports, and allowing you to segment large email lists.

Cons: When uploading additional contacts, CC wants to see how they actively subscribed. This can be problematic when uploading an older email list (i.e. you may just have a spreadsheet of The List and they want to see more evidence). Additionally, it is a little pricey compared to competitors such as MailChimp. It would be great to be able to export email campaigns as HTML.Be extremely careful when importing contacts. Constant Contact wants to see how they actively subscribed. Sometimes it is hard to prove this when you have entered information for people you have an established relationship with, or if they verbally requested to be added. Constant Contact wants to actually see the (paper) sign-up sheet. This is unachievable for businesses/groups that have been around long enough to have established an email list based on personal relationships or when importing business cards. As for the design, sizing images can be difficult when you are using a self-designed template. As for the contact management services, representatives have very little technical knowledge and don't seem to understand marketing techniques used within certain industries.

Overall: The email analytics and reports are great.

A great way to stay on task for sales outreach

Nov 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall, I think this software is great! It keeps you in the game and on task. You can set reminders for when you need to accomplish something, and input notes when for things you need to do in the future. Each lead has it's own folder and the visibility is great.

Cons: I wouldn't say this is the most user friendly software. The version that we had did not allow you to import an excel list of names, you have to manually import. It's not too bad, it doesn't take too long, and that has possibly changed since. Perhaps we needed to upgrade our subscription to access different features.

Helped us create meaningful e-mails for our company or clients

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use - if you have a good media library, navigating and laying out good e-mails is easy. I really appreciated the test functionality as it is important to see the e-mail as the recipient will. We were able to use this functionality with our clients so they could approve the look and feel.

Cons: Without some extended graphics experience, some templates felt locked. I was able to work around that easily because the existing templates were easy to use and well designed.

Simple and Easy for email campaigns

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Straight forward and easy to use. With many templates to choose from it makes putting email campaigns together a snap. Dashboard allows me to see reporting at a glance.

Cons: Wish Constant Contact had a better A/B testing & auto responder email option like MailChimp. Would love to see Canva integrate with them.

We use Constant Contact to send out email marketing campaigns.

Nov 16, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Considering how inexpensive the software is to use, it is pretty incredible. If you are looking for an inexpensive option, this is the way to go. We can customize our emails, schedule them in the system, and it provides open rate metrics.

Cons: Constant Contact is lacking in functionality and is difficult to use. You can get software that does so much more and is a lot easier to use, but you are going to pay for it. So I guess the saying "you get what you pay for" is true.

Overall: Automated email campaigns.

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Robust email campaign management and reporting

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the drag and drop/WYSIWYG feature for campaign creation. The system is easy to use, even for non-tech savvy people.

Cons: I wish there were options to see/edit the html and/or easily copy/paste the code into an external email program.

Overall: This software does what we need it to do, accomplishing our goal to send professional looking newsletters to our current and past clients.

Constant Contact makes bulk mailing a thing of the past!

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, I would definitely recommend Constant Contact for anyone who sends communication (newletters, price changes, sales, or anything else) to their customers!

Pros: The ability to create different customer groupings makes it easier to send information to specific customers. Building a mailing group is easy. I can schedule mailings to go out after the office closes with ease. The ability to copy a previous mailing to edit for a new mailing ( product pricing, calendar events, etc.) saves a lot of time. The ability to send a test mail before preparing a bulk mailing is very helpful to see the information as the customers will see it; and make any necessary changes.

Cons: Formatting a new mailing from "scratch" was a little tricky for me the first couple of times, but it was well worth the effort!

Send out a monthly newsletter via Constant Contact

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant Contact is very easy to use, simple point and click functionality. Uploading lists is also very easy and quick. I also like to be able to schedule the date and time that my communications go out.

Cons: Constant Contact seems a little out dated, I'd like to see more bells and whistles to visually enhance my communications. Also I have issues with formatting at times but I must say their tech support is outstanding and just a quick phone call away from solving my issues.

Overall: Saves time and money by sending bulk email communications quickly and without much heavy lifting on my part.

Highly custom marketing for experienced users

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can edit almost any email and the add ins are great, you can design and format your own from scratch or fully edit a template. The designs range from basic to extremely complex, with multiple design elements. Managing your contacts, list, and schedule is actually very easy and is one of my favorite parts.

Cons: Emails do not always display to recipients, and some emails filter to spam. Also, it may require a lot of design experience to properly utilize the best aspects of the tool. I usually spend three times the time I intended on a project!

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Consistant solution with less upgrades than competitors. Great option for reliable email delivery!

Nov 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Constant Contact is a reliable mass emailing solution that has a great scheduling feature with easy asset management

Cons: In recent years, it has gained popularity so that may contribute to the reason why it doesn't get through many spam blockers not.

Overall: Mass emailing solution for nonprofits or businesses of any size!

A great addition to your marketing toolkit.

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: A great value for the price.

Pros: The drag and drop functions make campaign creation really simple. I built a template that I can reuse each month with simple customization. There are lots of option blocks for adding features and simple shares with Facebook and LinkedIn. I love being able to customize colors, fonts and graphics so branding is consistent with my website.

Cons: Open, click and bounce rates don't always make sense. I often see that one person has opened the same campaign 10 times and wonder if its been forwarded or if its just a reporting error. I see Bounces show up for those who also opened, so it makes it hard to weed out the old/unused accounts.

Used This For Too Many Years

Nov 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I started using CC when I opened my business in 2004. Because it was one of the first and only email systems at the time, I loved being able to have my list in one place, and I loved that it integrated with my client system.

Cons: Over the years, the software never seemed to catch up with technology. It was not easy to use, emails and layouts were never consistent, sizing pictures rarely came out correctly, the template options were tacky, etc. Last year, we switched to a different company and are much happier with the ease of use.

Good for newsletters

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: They created a template for my organization, which was really helpful and a time saver. I was able to slot in information and move it around as I saw fit.

Cons: The interface with Facebook never works so it¿s disappointing that my newsletter can¿t automatically be posted there.

Never needed customer support so I think that speaks for something.

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to learn on your own and use. How you pay based on email addresses. It's deduping process.

Cons: Not always compatible with all email hosts so some may have to download images. Can't easily find unsubscribe reasons.

There are better solutions

Nov 09, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: This system has been around for years, I've used it for multiple clients in the past. They all had the same response when asked why "this is all I know". It gets the job done. There are now better solutions out there in my opinion that are affordable and can do a little more than what constant contact offers. I will say that they do integrate with a lot and again, are widely known. It's a great solution for some businesses who only need this.

Cons: I did not like the user interface, I know there have been improvements but it just wasn't anything I enjoyed working in.

Confusing & cluttered

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can mass email all the residents (600+) all at once and schedule posts and emails for later. I also like the look of the system.

Cons: I do not like how cluttered the layout is and how confusing the tutorial is for first time users of the application.

Constant Contact for email campaigns

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: An easy product to use for email campaigns, a good overlay to text messaging.

Pros: Many easy features, such as choosing who the email is coming from and where replies are sent. Easy to track contacts who have unsubscribed from your email campaign. The copy feature allows easy use of existing campaign templates.

Cons: Contact lists are limited to 100 emails per list, you have to create a new list if you have more than 100 emails for the same campaign. A little more effort is needed when you first get started to learn how to create and edit templates- many options that may be complex for someone with little experience in marketing.

Love using Constant Contact - very easy to customize, lots of templates, and quick to use!

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all the customization options and how inexpensive it is for a premium plan. It is a lot more simple to understand than other similar programs I've used.

Cons: I wish there were more templates and you were table to send campaigns an unlimited time after they were previously sent. I also wish it didn't make a lot of the options premium, like creating an event or promo.

Overall: Quickly make professional and fun emails for clients and staff!