Constant Contact

Constant Contact

4 / 5 483 reviews

Who Uses This Software?

Constant Contact helps small and medium-sized businesses, nonprofits, and associations worldwide communicate with their audiences and grow their business.


Average Ratings

483 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Discounts available if prepaying for 6 and 12 month plans.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Constant Contact
  • www.constantcontact.com
  • Founded 1998
  • United States

About Constant Contact

Hundreds of thousands of customers like you trust Constant Contacts effective, easy-to-use email marketing tools and more to help increase sales, engage loyal customers, get new customers, and generate positive word-of-mouth. See for yourself discover why Constant Contact is the #1 choice in email marketing with a free 60-day trial.


Constant Contact Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management

Constant Contact Reviews Recently Reviewed!


Capterra-loader

I have used Constant Contact for years - to send out newsletters, save the dates, and event RSVPs,

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how Constant Contact manages email lists. We receive lists from an ever-changing database and it is extremely helpful when Constant Contact finds duplicate entries when uploading a new list into a current list.

CC makes it easy to see who opened the email and who didn't. I like that emails can be resent only to those who have not opened the emails. I also like the one-click unsubscribe feature and how CC keeps track of it so email is not sent to those who have opted out.

Cons: Although you can set up the sender's email to look as if it is coming directly from an individual, it seems that emails often end up in the recipient's junk email. I am not certain if this can somehow be avoided.

I wish it was a bit more customizable. The templates are great for non-designers, but for those who have experience in design, the set design parameters can be somewhat frustrating.

Lastly, as an Administrator, I wish there was a way my "users" could access only "their" campaigns instead of "all" campaigns.

Some recent changes have made it a bit clunky yo use.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of list making for new groups. The templates are a great help and the library storage seems endless.

Cons: The new change makes adding a picture to a letter a bit tricky. I hope this will be fixed very soon.
.

Capterra-loader

Create newsletters quickly

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use has a friendly interface and can easily manage your contacts, has excellent reports and user summaries.

Cons: The price is high for small organizations compared to their competitors and it bothers me a bit that you can not access the original code of the templates to make customized changes.

Simple Mail Marketing

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's easy to use, and doesn't require much technical expertise, and has good statistics available. Delivery seems to be quite reliable

Cons: When adding a long list of emails, bad email addresses are highlighted in red. It can be a major pain to scroll through a huge list to find & fix these.

Capterra-loader

Great experience with this software! I use it to keep personal information on my membership.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I use this software to send out monthly newsletters, flyers year round, and contact management for my membership. I like how this software shows the click rate and the open rate for my emails I send out. When I need to delete a contact I like how the software makes sure you want to delete the contact you're choosing.

Cons: I use this software daily and have never had any problems with it. The only con I have is when sending an email from this software it doesn't send out automatically.

Constant Contact makes my emails look professional

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Constant Contact for professional looking email blasts to colleagues and contacts. It's very user-friendly and intuitive.

Cons: Sometimes it's a little clunky and restrictive in terms of its templates and functions. There's a lot of steps to uploading lists and formatting.

Too expensive but well put-together

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This is another old faithful email and content marketing tool that has great customer service and a huge capacity for expanding with your business needs.

Cons: Constant Contact is much more expensive for smaller enterprises and definitely favors larger businesses. It isn't for small fish in big ponds. Something else is a better fit for tiny business owners.

Capterra-loader

Great Platform, Easy To Use, There Are Better Options

May 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Constant Contact is very easy to use. You can easily build nice, professional looking emails and run your own email marketing campaigns without much coding knowledge. Competitive cost for subscription, and support is great.

Cons: Lack of cart integrations like Magento, etc. There are other options out there that integrate and sync directly with the shopping cart and catalog allowing endless opportunity. Unfortunately Constant Contact does not.

Very helpful and easy to use in a small office setting

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything needed for a successful mail merge and email blast is at your fingertips. We have a small office and it works well. Responses to the emails are returned for those who are not interested in receiving the emails. Cost is very affordable.

Cons: Customer service is sometimes lacking. You can have an amazing representative but for those times you do not it becomes frustrating.. If the cost was not so reasonable I would would think twice about continuing the service.

Overall: For Events it works well and patients call to schedule for the event. You will always have the patients who are not interested and are upset to receive the email. It increases sales and more patients schedule for the event.

Constant Contact email Marketing Needs

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Constant Contact is a great software for email marketing needs and offers a 2 month free trial for small business owners. It also offers discounted pricing for non-profits and the best part is it doesn't limit the amount of emails or campaigns you send per month.

Cons: While the features and functionality are great it does have a few glitches that pop up here and there. The price for the software is on the higher end compared to other products like MailChimp.

Perfect for small business use

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The templates are attractive, responsive, and easy to modify. Most of all, Constant Contact walks you through how to create and use templates that you can use over and over again. No more re-inventing the wheel each time I want to send a weekly email with appointment openings or a monthly newsletter.

Cons: The social sharing function often doesn't pull a picture from the actual email. Instead, it gives me a choice between 20 pictures that I've never used in any campaign. It's easy enough to choose a different picture, but the ones in the email I'm sending should be defaults.

Email blast must

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: With a few steps you can reach all your contacts!

Pros: Super easy to use, enables you to add your own personalized design to create the best e-blast. Provides report that gives you visibility on opening / clicking statistic data.

Cons: Not too many fonts are available, so sometimes the choice might be limited to those available. Not a big deal though.

Easy to use and track success of campaigns

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting system is the best. Constant Contact makes it easy for the user to see who they are or are not connecting with.

Cons: Templates could be more exciting - seem very basic so I design my own graphics and upload them instead.

Overall: Easy to use and track data. Customer service is beyond helpful - they really service their clients well!

Constant Contact is easy to use but not very customizable.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: One of the best features of Constant Contact is the ability to copy and edit a previous campaign. It saves us a ton of time.

Cons: The templates are not very easy to customize. Sometimes even changing the colors you want can be a little finicky.

Does what you pay for

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is a cheap way to send large amounts of emails to clients. They make it very easy to send mass emails.

Cons: There are not very many design options for sending consistent messages. Theinability to build custom templates is somewhat frustrating.

Basic email marketing tool

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Constant Contact is extremely easy to use. It is great for scheduling emails, pulling basic reports and storing contacts. If you aren't trying to do anything fancy, it is a great tool.

Cons: The software is very limited in design capabilities. There are some clean and simple templates you can use but nothing too crazy. Tools like reporting and contact list management are all very basic as well.

Constant Contact Is Okay

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: If you¿re looking for a mass-email client, I would suggest taking a look at Constant Contact.

Pros: The one thing I really love about Constant Contact is its easy-to-design templates. They are fantastic for quickly sending out an email to my entire database.

Cons: You pay for the number of subscribers you have...this is inefficient for me as my database fluctuates frequently.

Excellent templates and support

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Constant Contact has wonderful support for their product. The trial period is 60 days as well, which is phenomanal- this is giving me pleanty of time to determine if the softwaer is going to be a good fit for my business. I will be enrolling in the monthly paid progfam once I reach the end of the trail as well

Cons: No major concerns or issues with Constant Contact so far. The customer service specialists were excellent in answering the few questions I had setting up

Recommended by many of my peers, but found a different solution for me

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use with the drag and drop editor, which is great for beginners to produce a quality looking email

Cons: The only con I can think of is that the user interface could use a facelift to make it more "modern" and intuitive

Capterra-loader

Constant contact is great for small companies e-blasts

May 09, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant contact offers an easy to use system that is overall affordable. You can schedule email blasts to occur regularly, and pull up old ones to make changes and resend quickly with very little effort which is nice. You can add links to all social media to promote your business even more.

Cons: The fees can be frustrating depending on what you are doing that month, or period of time. ould be nice to have a pay per use option instead of monthly fee for the smaller business'

One of the easiest ways to stay in touch and create customer loyalty.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Constant Contact allows our business to create customer loyalty. It is a small price to pay verses paying for mail pieces and postage!

Cons: It is not the easiest thing for everyone to learn. It seems like one or two people per organization will be in charge of this task.

Excellent emailing system with useful reporting features

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This email system is a great tool for delivering news and updates to subscribers. The reporting tools are extremely useful when sharing important statistics with your marketing team and superiors (like a board of directors). The templates are super easy to use -- and nicely designed!

Cons: My only complaint about ConstantContact is that it seems more emails from CC seem to land in "promotions" folders than other systems I have used.

Expensive but useful

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It has a low bounce back rate and you can save a lot of different email lists, which is very helpful. It saves each list with answer/bounce stats.

Cons: Building an email is not very intuitive and the software is not very fluid. I want to be able to make my email look a certain way and sometimes I just can't, but not because of me, but because of the software limitations.

User friendly and pretty straight forward with a decent number of templates

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The preview option is very helpful when reviewing the final email. I often find that I didn't link an image when I thought I did.

Cons: The uploaded photos section seems a little outdated and could possibly be upgraded. I think a drag and drop section might be nice, or even an option to lay text over an image.

Overall: Constant Contact provides a great way to track open rates, click rates and who unsubscribed, to help us figure out what methods work best when reaching out to our customers.

Easy way to send out emails to my sphere

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It¿s easy to customize my email marketing as well as upload and delete contacts from my lists. I like that you can customize your emails to your liking.

Cons: It looks different on multiple email platforms. Sometimes on gmail the format is perfect while on Outlook it looks distorted

Capterra-loader

Great tool for email marketing.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very useful tool for any type of business, allows you to create very effective email marketing campaigns, contains very good quality and highly customizable clip art that will provide a great visual style, we can also segment our contact lists in a very simple way.

Cons: The technical support is not so good most of the times we must make a phone call to solve any problem, they should improve the attention through email.

Overall: Very useful to increase the sales of the company, it has also helped me to organize my lists of clients, I think it is a great tool for any type of business.

Generally the best out there

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Of the 5-6 email marketing software's that I have tried in the last year... This one seems to be the best... and you pay for the best.

Pros: After trying simpler and less expensive alternatives, I decided to go ahead and use this marketing platform. I love the amount of emails you can send, and the lack of them that go into spam folders. The reporting is basically what you get almost anywhere, but so far it actually works and is accurate (that was a major issue is others.) Templates are easy to use and getting good at creating flyers is simple. Customer support chat feature is a bug plus.

Cons: This is at the top end of price for the type service rendered. The templates are simple, but full customization is very lacking.

I need to communicate with a lot of people.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of communication when using Constant Contact has helped In my everyday tasks. I need to put a lot of information out to a lot of people this is my favorite software for communication. I love all of the templates they offer as well.

Cons: There's not a whole lot I don't like about it, I do think there should be more functions. There are often glitches, they seemed to have resolved that issue, I haven't had an issue in quite some time.

Constant Contact is great for small to medium size businesses.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Constant Contact is easy to use and provides really great templates. If you aren't someone who knows how to code and is looking for a drag-and-drop editor, this is the tool for you. You can even pay to have their team design a custom template for you. Importing contacts is easy to manage, and they offer a few integrations, like with WordPress and Google Analytics. Their reporting is basic (opens, clicks, etc.), but if you don't need advanced features, they do a good job on that. You can also personalize emails.

Cons: If you're looking for the ability to perform A/B tests, this isn't the software for you. You have to manually create two different email templates, create two separate lists, and test that way.

A big name in a big sea, but not my favorite

May 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a popular service, but it doesn't really appeal to me. It's great for some teams, not all teams. I guess, this is an old school tool. I prefer newer things like Mailchimp. But, it does work for a lot of things, just not things I want to do.

Cons: It's the standard, but it's also slower to adopt new trends due to their massive user base. It's been around a long time and the brand feels "old and stale" to some.

Use as an email blast software, sending out marketing emails to clients/customers

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The drag and drop features are great as well as the ability to segment my email lists based on the email/client/target.

Cons: The customer service dept is frustrating to work with. As is some one the email limitations. Ever 10,000 emails uploaded freezes the account and it takes almost an act of god to release and send the email.

Good Tool for Email Marketing

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: A great alternative to Mailchimp. Has roughly the same amount of features and is just as easy to set up and use.

Cons: As with most heavily-feature packed software, it's easy to get lost and things can get a little clunky to use (template editing, segmenting, etc)

I use this to send emails, meetings, events, surveys, and newsletters to multiple mailing lists.

May 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the software is the tracking within it. I can see exactly when someone opened the email, how many times they opened the email, and what they clicked on (if there's any clickable links) in the email. Another nice feature is the fact that you can add images and save them and design your own templates and save them, too. It's nice that you can schedule emails to go out ahead of time, too.

Cons: Sometimes it's hard to navigate through things for the first time. You often have to click through and try things multiple times to get the hang of the software. It's not always as intuitive as it can be. Also, I find that the software and can sometimes move slow or bog down my computer.

A decent email marketing option, but a ways to go until they're the best.

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's fairly simple to use. When it comes to accomplishing the general goal of marketing via email without any coding knowledge, it does the trick.

Cons: Templates aren't very impressive. Other options (MailChimp, etc.) offer a much more user-intuitive, fun design experience.

I love the templates and ease of use

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to use and can have multiple email lists and easy to send emails based on customers preferences and likings

Cons: It is kind of expensive. I am paying for every month but only remember to send once or none. Good if you have emails going out every week.

This is a great program for email blasts

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to sent out emails to multiple addresses at one time. It is simple to upload many email addresses at one time.

Cons: We have many users and many email lists, wish there was an easier way sort the email lists once there are uploaded.

I used this to drive ticket sales for a musical

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The design templates are nice and it is relatively easy to put emails together. User-friendly and fun to use.

Cons: N/A. I personally didn't try myself, but I wonder how complicated it is to upload mailing lists to Constant Contact.

Capterra-loader

Not Impressed

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Constant Contact has a drag and drop design feature to make it easy for beginners to create their own emails. It also integrates with several other apps very well.

Cons: The interface is very clunky. It needs a major update, especially when other email marketing services have beautiful, intuitive interfaces. I also think the design capabilities for the drag and drop tool are very limited and rarely look very good.

It's decent for shops

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked Constant Contact a few years ago. It was easy to use, but came with a price that didn't match the features. Fast forward to today and it's one of the email marketing services I recommend because of the services. I will say that if you own a shop - your emails are mostly visual - CC is the better choice for deliverability.

Cons: None at the moment. Constant Contact keeps evolving to remain a key player in the expanding e-commerce industry.

Capterra-loader

Newsletter Software

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Constant Contact for building and distributing our company newsletter. The site is very user friendly when it comes to picking a template, etc.

Cons: No complaints here- I'm very happy with the functionality of this product and the ease of setting up our newsletter and importing email addresses.

I have had several experiences building email campaigns for my clients using constant contact.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I likes most about this software was how easy it is to use, especially the drag and drop features and the ability to save frequently used emails as templates to use in the future.

Cons: The thing I liked the least was that it is a little slow and clunky at times. I think It's user interface could use some upgrading to make it sleeker and the navigation easier to use.

Constant contact is an easy to use email marketing tool with professional looking templates.

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to use. And has a free trial. also, it integrates with mindbody online which is the application we use as our point of sale software for our yoga studio.

Cons: What i like least about this software is that it is a little more expensive than software with similar capabilities from different competitors.

Overall: It helps with email marketing and makes it more easy to use.

Easiest way to keep your contacts organized

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The list and mini-list features are amazing for keeping contacts sorted. We tend to use lists to categorize contacts to genre.

Cons: It can be expensive if you have a lot of contacts, but if you need minimal lists, it's a great price for a great product.

Overall: The cost is the only downside, every feature is well worth.

Great Service

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: This program and service is great and easy to use. I like the choice of being able to use my own designs.

Cons: The learning curve was a bit cumbersome in creating the emails from scratch and it was also a bit out of my price range.

An easy, user friendly e-mail marketing tool.

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user intuitive. I was able to pick it up easily without any training. There isn't a long delay when sending out large e-blasts. I like the reporting features and the different templates.

Cons: I wish some of the widget based templates were a bit more customizable. I feel that I'd have to build something in html in order to get the true look I (or my team mates) want. But overall I find it easy to use and the look and feel of my e-blasts work!

Capterra-loader

Easy To Use Email Marketing Tool

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant Contact is really easy to use - it's features of templates, integrations and customizability for automation and sequences is a real boom for businesses to maintain customer contact - to stay on top of mind and influence their behaviour - while not taking too much time doing it - is awesome. The list management features of tags help you slice & dice your lists to ensure that they are catered to with great customized message.

Cons: It can get really expensive for very large lists, especially when compared to various newer alternatives. The editor can at times be frustrating as you cant fix a small niggle like a space between elements and the test email looks different from the actual broadcast email. List management features like a dashboard with data & analysis of the list of the number of people who are frequent viewers, frequent clicks, non-openers, etc are really useful to take a look at what is happening to the list & its health.

Overall: Email marketing tool for top of mind & conversion.

Capterra-loader

Great tool for Email Marketing..!

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, and offers predesigned templates that can be used to promote any type of product or service and I think it is an excellent tool to reach many potential customers and grow your company.
We can also use metrics to measure the effectiveness of our emails sent, clicks received, opening rates and bounces.
I can say that it is a very effective and beneficial tool for any type of company.

Cons: It's great but maybe it's a bit expensive if your contact list is too big.
They have good anti-spam policies so you should be careful with your contact list and the campaigns you send.

Overall: It has been a great help to promote the services of my company and reach a greater number of clients. In my experience, it is the best tool for email marketing compared to others I have used.

Used this as primary email marketing tool and loved how easy it was!

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use in terms of designing your emails from the templates. User-friendly; sending and scheduling emails is very simple to learn. LOVE that you can automatically post to social media sites!

Cons: Templates sometimes would get a little glitchy and wouldn't look the same on the screen as when you would test the email to yourself.

Perfect for monthly newsletters and events!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I don't believe I have yet experienced the full potential of the product. I'm still learning about creating fundraisers, etc.

Pros: The ease of making changes from beginners and novice. Allows more that one user can input their own idea into the same campaign.

Cons: It doesn't automatically delete those users that unsubscribe. I have to go manually delete with just adds an extra step for me.

We love using Constant Contact for our church's weekly newsletter!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most is how easy it is to use. You are able to upload your own designs and pictures or you can use theirs. Either way, you can make a great looking newsletter!

Cons: What I like the least is that unless you pay a higher price, you do not have as many designs available to you. But, I feel that goes with everything.

E-mails Come Easy

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy how customized of campaigns you can make with this software. I have used several e-mail marketing programs and I think this one is my favorite.

Cons: Still could use some work on the design end of things, where I wish I have more control over it, not being a coder.

This is a very easy to use software that allows me to better connect with my customers.

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user-friendly capabilities are great! I also thoroughly like the templates that come with the software.

Cons: Honestly, I have no negative comments at this current time about this product. I cannot speak to the quality of the customer service, as I have never used it. This is why I only gave this category three stars.

Overall: This software allows me to connect with my customers and educate them on the various promotions and events that we have going on throughout the week.

Easy and free software for small businesses

Apr 22, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple and easy to use. The product is free below a certain level. It is a great way to generate business for small businesses.

Cons: the interface could be more intuitive and more modern. It has not really kept up to date with its competitors.

So Easy to Use

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: There were MANY professionally designed templates to choose from which makes it easy to start emailing right away.

Pros: I find that Constant Contact is one of the most intuitive, user friendly email marketing tools available. In no time, I was able to design emails and creating campaigns. Easy to learn and even easier to get started.

Cons: The customer service team could be a little easier to deal with. I had questions about the billing which I thought could have been better explained and in a more timely manner.

Simple tool for customer outreach

Apr 21, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Constant Contact makes creating email marketing campaigns very simple as customer information and data is well organized and easy to use.

Cons: The database of stock photos is rather limited. Importing your own photos presents file formatting and size issues.

Great Email Marketing Software

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software has lots of alternatives for its users in terms of templates. There are hundreds of them. It's tools are intuitive and easy to use.

Cons: Creating emails can be challenging at times and may require a call or email to the support desk for assistance.

Capterra-loader

We really like Constant Contact for drip automation.

Apr 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily build email drip campaigns. You can build a pretty powerful email strategy around it. It's quite intuitive.

Cons: Automation is restricted to time based triggers. There is limited functionality to automate emails based on behavior. Deliverability seems to be a growing issue with Constant Contact

Overall: I recommend Constant Contact for companies looking for a strictly email and drip email tool. But, research deliverability issues. If you can't get your emails delivered, it's a waste.

Over the years, we have used constant contact with good success.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy the reporting so that we can monitor how well a campaign is performing. I appreciate that constant contact continues to add new features to improve the platform.

Cons: The templates are sometimes a bit limiting in style and function. It would be great to be able to embed a video directly into the template. I have also run into issues designing the template to look good on both the desktop and mobile. Overall though it is really easy to use.

I use this for my email campaigns.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the free version has everything I need. The marketing campaigns are easy to set up and I like the automation and the look of the finished product emails.

Cons: It's a bit cumbersome to get everything set up and import current lists. I wish I could figure out how to get people off duplicate lists also.

Very restricted custom edibility

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For the newer templates, it's simpler and easier to edit using visual editor (not custom HTML coding). Also they updated to where we can now upload more than 5 images for free. Good contact list management with tags.

Cons: I'm not sure about the latest templates, but the ones I've worked on are responsive, which I'm surprise to see how behind Constant Contact is to other competitors.

My biggest issue is their templates are very restricted. I have no way of adding @media queries into CSS. Some codes get ignored or deleted, and there are so many issues with bugs in coding in Constant Contact that haven't resolved for YEARS. Others are complaining in online forum, but those issues aren't taken care of. For example, bullets get converted to asterisk.

Their templates before my edits came back with bugs and issues of display in Outlook. Had to contact customer service. The person was nice enough to work on coding with me, but I have lost so much time. The issues were solved, but then the other part that was working fine wasn't the same with the new fix.

Also, I have noticed that they updates systems/functionalities occasionally. This has caused breaking my existing templates which I spent days fixing bugs so it displays over most of email clients.

Capterra-loader

It is excellent for those who are starting in the world of email marketing.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It has excellent customer support, good features and functionality.
- It is very easy to use. The interface is very flexible, accepts drag and drop.exibility.
- It has many templates to choose from.
- You can create professional-looking emails in seconds.

Cons: - There are no tools for managing email marketing campaigns.
- I have noticed that you can not attach a name to several emails.

Easy way to create email campaign to reach as many people as possible!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of templates to choose from. Easy to make and maintain different email lists to keep your target the right people every time.

Cons: One of the more expensive options out there. Sometimes when creating a campaign the system messes up and you have to start over

Constant Contact gets the job done, but will cause some headaches and frustration.

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I've been using constant contact daily for the last 3 years. Overall, it is what you want out of a email marketing system. The automation functionalities are fine, and the templates that you can choose form are pretty vast. It's an easy to learn platform that gets the job done.

Cons: I often run into an issue where my template and my test emails look different. Sometimes there is a space that cannot be fixed, or a gap that I can't delete. It can be very frustrating when you want something to look a certain way.

Template driven. Easy to use.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Constant Contact is very easy to use even for beginners. You can produce a good visual product without a lot of problems.

Cons: There is a monthly fee to take into consideration. It can sometimes be difficult to edit imported images to fit the templates.

Good marketing tool.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Constant Contact is easy to use and provides lots of good marketing feedback. It takes very little time to design a template and have it scheduled for publication.

Cons: Sometimes it is difficult to get the email to look the way you want. You can edit the HTML to fix it, but that is not easy for everyone.

Email Software with Everything You Need

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This email software has all the basics and has satisfied all of our needs. From design to analytics, we have not run into any issues.

Cons: When going through to delete customers that have no opened their email in a certain period of time - it was difficult to check to see who had opened and who had not over a course of time and we would have to go through and individually select hundreds of contacts to delete them. Would love to have a feature that listed the 'last opened email' date next to the contacts name.

We have grown our list tremendously since switching to Constant Contact

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to manage lists, easy to use templates, good customer service, good tools. Easy to keep branded image. Trusted by our constituents. Connects to my donor database.

Cons: Sometimes people get unsubscribed and it seems to be a mystery. Sometimes the templates degrade after too much copying. Sometimes strange spacing issues or other formatting issues occur. Sometimes forwarded emails develop formatting issues. Sometimes email sent differs slightly from preview.

The basics are easy to use, but it gets complicated fast

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Contact Contact was easy to setup and get going in the beginning and we did not have any deliver-ability issues.

Cons: Once we start integrating custom variables and other advanced concepts, the system seemed to get overly complicated and slow at some points.

The email on my watch

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's an indispensable tool in email communication today!

Pros: I like to the fact that I can follow every email I send you to know what happens to it. It provides me with informed deductions about my next step of action towards achieving my goal.

Cons: I paused for a while trying to figure out what I don't like about it and nothing really jumped out. There may be little things i am not aware off but not that important to have caught my attention.

Love it for getting a message out quickly

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that the system is easy to use and is flexible enough to allow me to create dynamic messages quickly

Cons: Sometimes the messages do not look the same when they are delivered as they do when I am creating them. It could be the result from the individual email platform the user has.

Overall: Constant outreach to my client base

Capterra-loader

Very good email tool. Simple to implement, use, and maintain. Were able to manage lists effectively.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and set up. Didn't take much time to get up and running on the product and begin sending out communications quickly and easily. Provided basic templates out of the box so we didn't need much design work initially.

Cons: At the time, integration with our ERP was nonexistent. Not sure if this was on the Constant Contact side or the ERP side. We never could figure out a great way to do any A/B testing through Constant Contact. Also couldn't send an email based on an open or click on a previous message. We knew that heading in but it became a bigger issue than we thought.

Overall: Easy to setup and get going without requiring a huge marketing budget or team. Templates made it easy to send out professional communications without a design background.

Fantastic to get the word out fast to your customers.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a graphic designer and marketing manager, I love how easy it is to send a promo flyer to my existing customers. I also used this software if we had phone outages so our customers knew what was going on .

Cons: A way to import contacts from email address or from another list would be helpful. And the customer service is great, but they can be a little pushy.

Overall: Keeping my clients in the know on whatever was going on is very important.

Constant Contact increased our marketing presence without spending a ton of money.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the built-in templates. It's hard to choose which one to use sometimes because there are so many great options. The templates are eye-catching, and open rates are pretty high. Also, the trackable links are a great addition; being able to see how active readers are helps with design of future newsletters. For example, we put our latest 5 blog entries on each of our newsletters, and we can see who is actively reading and clicking into our site from the newsletter.

Cons: Sometimes you can accidentally back out of the editor and lose your work. You need to make sure you save every time you add a section.

Overall: A great, cheap way to increase your marketing presence. Trackable links show which recipients are actively reading and interacting with your newsletters.

Constant Contact provides email analytics for your business!

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Constant Contact offers marketing tools via email for both users and administration. Constant Contact supplies users and administrators customization of emails. Constant Contact provides various options such as reporting, registering, campaigning, and customer feedback. Constant Contact has integration of software applications such as Word Press, Formstack, Facebook, MindBody, Outlook, HootSuite, and Salesforce. Constant Contact offers email marketing templates.

Cons: Plans of services not provided on the Constant Contact site. Variations of information may not appear as clearly in the mobile application as oppose to the windows application. Within the editor tool, inserting inline images may not appear depending on the file type. As an administrator or user, attempting to cancel services may not transpire as quickly but the Constant Contact team is working towards a resolution. Constant Contact displays a limited number of archived reports as it relates to email analytics.

Ease of Use

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: product has great customization, most notably the formatting easiness. i use both this, and iContact. I noticed that iContact has a little more ease on testing messages, while this ones customization has more depth.

Cons: split testing could use a little work. I like having an ability to see which emails i can differentiate before actually separating them myself and then saving them as new lists.

Capterra-loader

Great email campaign interface

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy the ability to compile multiple sending lists. This is beneficial to my company and allows me to target various markets.

Cons: Customization of emails could be improved, definitely a good resource, but full customization of layouts, colors, and imagery could be improved.

Easy to use!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to upload lists of contacts and the customer services is very good. The reports also are little easy to understand.

Cons: What I like the least is that older campaigns get deleted with the time. It could use a refresh on its look & feel.

This software is great for businesses that are trying to grow in regards to social media!

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and it gives you opportunity to reach a huge audience. We have many different operations and we use Constant Contact for all of them.

Cons: I would like more incentives for being a loyal customer. The pricing is competitive but after as many years as we have been using Constant Contact I feel we she be rewarded to some degree.

Overall Very Useful Email Marketing Tool

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the multitude of templates and options at your disposal that make customizing your message so much easier.

Cons: I do feel like the customer support could be a bit more responsive. Sometimes it takes a while for them to get back to you on a fairly simple question.

Price Increases & Lack Of Contact Management Tools Mar An Otherwise Good Product

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively easy to use for basic functionality. I can easily set up multiple email lists and create email campaigns. To their credit, Constant Contact has improved the layout and library tools over the years (I've been using the product for almost 10 years). However, the contact management tools are lacking (see below).

Cons: Two key drawbacks. First, they keep raising the price without adding any real additional value. Yes, the layout and library tools have improved. But really those improvements should be to keep up with technology and competition. Also, storage is always getting cheaper. So why the price increases? Worse, they experimented with ads to users a few times. Second, they lack good tools to manage your contact database to minimize your total contacts and save money. You pay by how many total contacts you have. Unfortunately, CC makes it difficult to cull the contacts who have not been opening your emails. Why is there no simple tool "Show me anyone who has not opening my emails during the last year?" Instead, I have to tediously cull my contact list by hand, or download misc. lists into Excel. I don't know if the competitor (Mail Chimp) is better, but I'm getting very tempted to check...

Overall: Easy to create and manage basic email lists and campaigns.

An Easy Answer for Email Marketing

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I can keep my contact lists up to date and at my fingertips, plus it's backed up in the cloud. I am able to tag contacts and customize lists and schedule posts. The designer is easy to use and looks professional. We love using it for our email campaigns and also for posting newsletters on social media.

Cons: Sometimes the getting the mobile view to line up correcting can be difficult, but eventually you will figure out tricks to set it up in the browser view correctly to where mobile comes out correctly every time. Would like a little more customization options on the borders without paying for a higher subscription.

Mass email marketing business, great for small companies

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Sending out monthly newsletters is very easy and you can track open rates and click rates amongst all your contacts.

Cons: Pricing is higher than others and extra features often cost extra money, and some of the emails can look dated.

Fine email marketing program, but there are better

Mar 31, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Great for a small business person looking to start and grow an email list of clients.

They have a WYSIWYG editor to easily make designs, but also access to the HTML of you need it for any reason.

They're heavy into marketing, which is why people hear about them more than some of the other options on the market.

I used it for a small business that already had an account, and it worked fine but it wasn't anything outstanding.

Cons: Ultimately I would not recommend this program for a small business to use as there are better and cheaper options on the market.

It's definitely not powerful enough to be a marketing solution for a large corporation so it seems possibly most suited for medium sized businesses who have a decent budget.

I used Constant Contact with my church administration, for weekly emails and surveys in the church.

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how user-friendly it is. As a person who hadn't had much experience with using programs with mass emails, scheduling, etc- I was super happy with how easy it was to navigate. I loved how I could pull up my past emails- and then just edit them in the same format for future ones.

Cons: The thing I liked least about this software was the limited graphics and fonts included in the subscription.

Not the best

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Fairly straightforward software. Good to give to a colleague as they can easily pick it up in a couple of days

Cons: Features probably not as good as MailChimp, including email template design. Can sometimes be fiddly to use when putting emails together.

Constant Contact is a great service to reach your audience

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used constant contact for email blasts in the past and found it very easy to use. It's easy to create campaigns and easy to review reports on who your emails have reached.

Cons: Constant contact seems to be quite competitive with other email marketing softwares out there today. I've been happy with this product and don't have any Cons.

I use Constant Contact to send large quantity emails at work.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use Constant Contact weekly and it's super easy to navigate. It's great to have the template builders so I don't need a fancy program to design an eblast, I can do it all right there! This saves me so much time and creative energy. Plus, once the template is built, I know it's in all the right formats and sizes to send immediately. I don't have to worry about uploading and resizing at all!

Cons: I've used some other brands of email marketing services and haven't found one yet that is perfect in all regards. My main concern with Constant Contact is the pricing. It is noticeably more expensive than some other companies I've looked at, which can be a deal breaker for some.

Constant Contact was a very user-friendly software.

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is fantastic! My client used Constant Contact and when I started working with her I had to learn the program. I thought I would need some help and have to do a few tutorials, but the software was so easy to use that I was able to jump right in and use it. The templates are also fantastic! I am not a designer nor do I have a good eye for design, so being able to use a template and add a few touches to create a beautiful newsletter was awesome.

Cons: I really do not have any complaints about this software. The software is well laid out, easy to import contacts, and easy to integrate into social media profiles.

Overall: It was easy to import contacts, connect to social media, and create beautiful email marketing campaigns in very little time. The fact that the software is so user-friendly and reasonably priced saves me time and money!

Great e-mail blast program for beginners!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant Contact was just what we needed to send out our weekly e-mail campaigns. It is very easy to use, has hundreds of templates to use, and has a great technical support. They also offer a free trial to see if you like it before you buy!

Cons: We feel constant contact may be higher priced than the competitors. There are a bunch of extra services that are add ons that you have to pay extra for such as image storage and e-mail archives.

Great Tool for Email Marketing

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Best product on the market for email marketing. Very rare to have any type of issue with emails being tagged as Spam.

Cons: Customer Support is really lacking when it comes to integration with other software packages like Salesforce.

Capterra-loader

Easy to use but Extremely limiting.

Mar 26, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Constant Contact is very user friendly. The drag and drop design makes creating templates easy. Provides analytics which helps you track the effectiveness of your campaigns.

Cons: VERY limited when it comes to designing. Emails are dated in my opinion. Also dislike that even when you pay for accounts the Constant contact logo still remains on the bottom of any email you send. Makes emails seem unprofessional in my opinion. I can understand that being there in a free version but if I'm paying for the service I think the branding should be removed.

Capterra-loader

Great email tool, templates are great and are very helpful in keeping in touch with clients

Mar 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really liked the templates and helped me save a lot of time when emailing our clients, all marketing best practices are very important to keep in mind when using the tool for scheduling emails. Their image library is a great tool to be able to easily pull any image you might need from the library and start posting. their designs are great and simple. You need to be careful with image resolutions for pictures when creating your designs.

Cons: Some of the templates are stiff and difficult to use, but overall was happy with them. The tool didn't work that well for me on mobile devices.

Overall: Great email scheduling tool, i was able to save time and create wonderful templates for my clients, some of them were impressed by the designs.

Great tool for email marketing

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant Contact is a very easy to use email marketing feature. It is easy to organize lists, create emails or utilize templates.

Cons: At this time, there are no major functionality cons with Constant Contact. I would recommend it to another business that needs to start a marketing presence.

Capterra-loader

Constant Contact does what it claims to do... email marketing.

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It's pretty easy to get up and running in no time with Constant Contact. It allows for convenient import of contacts from a variety of sources.

Cons: Sometimes it's a little challenging to make things look good and the UI could use a bit of work to make it easier for those just starting out.

Love the ability of sending mass emails while tracking of who's viewed, clicked, etc.

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps all out business contacts in one place, available to use for each mailing, and the ability to catch duplicates. Love that we can keep track of all views, clicks, and unopened emails. Great set up tools to work on various mobile devices.

Cons: We have encountered that several of our constituents have unsubscribed from constant contact due to some mailings not being relevant to them, but once unsubscribed they are removed from ALL email lists and no longer receive ANY emails coming from constant contact. It has been a bit problematic for us and reaching out to our constituents when they no longer receive mailings from constant contact.

Overall: The ability to send mass mailings.

Capterra-loader

Solid software with some design limitations

Mar 20, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use! This software is so user friendly! And, there are lots of features for direct email marketing as well as managing events and building databases.

Cons: The design features are limited. Everything looks professional and well put together but the email and event templates are a bit dated.

Capterra-loader

Easy to use and looks professional.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Great professional options for a professional look. Open rate Analytics . Easy to import and maintain contacts.

Cons: I really do not have any cons, but I do wish there were seminars in my area. I realize there are online options, but sometimes you just need to be able to ask questions.

Capterra-loader

I have managed the Constant Contact email/events account for a small not-for-profit in DC for years.

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool for a small business or organization to communicate with supporters and customers. Very easy to manage contacts and lists. Countless email templates provided, plus it is easy to create your own templates.

Out of the box reporting on opens, click-thrus, opt-outs, and more are highly intuitive.

Cons: Tool does not offer marketing automation functionality, as in -- if an email is opened, but the desired action is not taken, automatically send a follow-up email in two days or if the email is not opened, automatically send a follow-up email with a different subject line and different customized content in a week.

Overall: Constant Contact allows us to easily manage our email contacts and lists. It has saved us time by providing email templates that we can customize to our brand.

The reporting the tool provides also gives us the intelligence we need to see if our list is growing or shrinking.

Great software

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We really liked using this product. It was fun and exciting to learn to use and was very helpful to our needs.

Used to use for a community TV channel newsletter.

Mar 16, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Constant Contact is a well-known name and lends a sense of trust to people who are handing over their emails for newsletter signups.

Cons: Constant Contact is very clunky and doesn't seem to have adapted with the times. While it does possibly offer a more "professional" feel on the side of the creator for larger, more "corporate" companies, the platform feels very old-school and is not super aesthetically pleasing.