# Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Constant Contact the right Email Marketing solution for you? Explore 2915 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2915) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews SH Samantha H Memebership CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I mostly use Constant Contact for very straightforward tasks like uploading contact lists and sending out email campaigns, and for those purposes, it works really well.“ November 28, 2025 JB Jeanette B Development AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures.“ October 22, 2025 RS Renee S Office ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template.“ February 16, 2026 Edmund S Board AdvisorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices.“ February 21, 2026 TW Ty W Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications.“ September 19, 2025 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we have troubles with bounce lists and updating clean user lists, but that's not necessarily the product's fault.“ March 19, 2026 Danielle R OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward.“ March 17, 2026 HB Holly B Real estate agentReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “It has an outdated template appearance which is not very customizable.“ March 24, 2026 ## Showing most helpful reviews Showing 1-25 of 2915 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Elevating Donor Communications with Constant Contact" February 21, 2026 5.0 Overall, my expereince with Constant Contact has been excellent. Also, our donor community has also noticed the improvement in the design and professionanlism. Pros I use Constant Contact to manage our newsletter, donor, and fundraising email campaigns. The platform is easy to use both in designing emails and managing email databases. This includes being able to segment email lists. We have started to use the Events option to plan and manage communication for our events. After our last event, I used the Survey function for the first time to receive quick feedback from our attendees. We are still learning, and the customer support has been responsive and provided excellent guidance. Cons With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices. However, it takes practice, and the customer service has been great when I got stuck. Review Source Response from Constant Contact March 3, 2026 Thank you for your 5-star review, Edmund! We're happy to hear that your experience has been excellent, even with our support team when you get stuck. Don't ever hesitate to reach out; we've got your back and we're always happy to help! VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Easy and Reliable Email Marketing Platform for Small Businesses" March 17, 2026 4.0 Overall, Constant Contact has been a dependable platform for managing email marketing and customer communication. It is easy to use, provides helpful tools for organizing contacts and creating marketing campaigns, and allows businesses to stay connected with their audience. The platform continues to make updates and improvements, which helps keep it relevant for businesses looking to grow their marketing efforts. It has been a useful tool for promoting events, products, and updates to our customers. Pros Constant Contact is a very user-friendly platform that makes email marketing easy to manage, even for small business owners who are not marketing experts. The drag-and-drop email builder is simple to use and allows us to quickly create professional-looking emails to promote new flavors, events, and seasonal specials at our business. The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward. From a marketing and sales perspective, it is a helpful tool for staying connected with customers and promoting campaigns. Overall, it offers good value for money for businesses looking for a reliable email marketing solution. Cons While the platform works well overall, some advanced features and automation tools could be more flexible. It can also take a little time to explore all the reporting and data management tools when first getting started, but once you become familiar with the system it becomes easier to navigate. The price is also a factor as your business grows with the number of emails you have the price steadily increases. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Ease of use and the initial cost and set up of the service. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a review and provide such valuable feedback for our team! MS Margaret S. N.A Insurance Used the software for: 2+ years ### "2 stars no customer support" February 13, 2026 2.0 Pros It's intuitive to use the basics of the platform. Easy to build campaigns and make them look nice... Cons Their support is really lacking. The online chat NEVER works. Most of their emails aren't monitored. There's no one here to help. The phone assistance transfers you 3+ times. Not good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) regretting it now. But better customizatioin on the platform Review Source Response from Constant Contact February 22, 2026 Hello Margaret, thank you for your valuable feedback. We apologize that your support experience so far hasn't been very good, but I assure you our award-winning support team can get you the help you need. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name, account email address, and a reference to this review so that our team can help you out. CG Christina G. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and a great product " March 4, 2026 4.0 Overall, the system has been easy to use. I had a little trouble upload my previous contacts from mail chimp that the help page/support was very helpful and provided all the info needed to transfer data. Pros Usability is super easy and the layout if modern and fresh. The drop and add tools are easy to navigate. All the editing options make it a real "do it yourself" software that is easy to use! Completely worth the money with the way you can track engagement and keeping all your constants in one place! Cons I like the layout builders. They are easy to use and very straight forward. There are many options to choose from whether it be a premade, or a make your own. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was included in our CRM with Donor Perfect. Review Source Response from Constant Contact March 11, 2026 Thank you for the kind review, Christina! We're glad to hear that our platform has been super easy to use for you. VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: Less than 6 months ### "Beautiful Email Designs in Minutes" March 3, 2026 5.0 Pros I love the email formatting and design options in Constant Contact. It's very easy to create a professional looking email newsletter in just a few minutes. Cons I really like Constant Contact. For me, we struggle with email deliverability, so I'd like to see more features to help us get in the main inbox, cleanse lists, etc. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our team prefers Constant Contact. I was new to it, but I think it's on par with Mailchimp. Review Source Response from Constant Contact March 5, 2026 Thanks for your kind review! We appreciate your feedback on deliverability, and we're proud to offer a best-in-class 97% deliverability rate. Our main aim to ensure that your message is being delivered to the inbox so that your company can be seen! Shawn V. Founder and CEO Marketing and Advertising Used the software for: 1-2 years ### "CONSTANTLY CONTACTING" March 2, 2026 5.0 At first, I had a designer who did all of my design and implementation for social and newsletters. He used and swore by Constant Contact. Then at one point it became necessary for me to do this work increasingly by myself. So, when I took over the software, I was a tad nervous at first, but it was all for not because it flowed easily within a very short time. In fact, there was little to no lag from learning new software so most of its architecture and design was very similar to a multitude of apps I had previously worked with. I breathed a sigh of relief. Pros Its design is simple and easy to manoeuvre and easy to use. It seems to be geared equally to newbies and individuals (like small business owners) who may not have a lot of hands-on design experience. Cons It can be a little slow at times. But that may also be a byproduct of the large database I have. A few times I had some challenges finding the various sites within the app, but after a bit of use, this became easier and easier. Review Source Response from Constant Contact March 17, 2026 Thank you for your kind review and valuable feedback, Shawn! RS Renee S. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Like but don't like" February 16, 2026 3.0 Pros I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template. Cons What I like least about Constant Contact is that you are charged according to how many emails and/or contacts you have stored in their program ... whether they are all used or not. Review Source Response from Constant Contact February 22, 2026 Renee, thank you for taking the time to leave a review and for your feedback on our pricing structure. We'll pass that along to the appropriate team to ensure that future updates to our pricing will meet the needs of our customers. Amber M. Owner Graphic Design Used the software for: 1-2 years ### "Great Tool for Communication!" March 23, 2026 5.0 Constant Contact was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros Constant Contact is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons Constant Contact has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review Source Response from Constant Contact March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! Candice C. Spa Director Cosmetics Used the software for: 1-2 years ### "Who said email is dead?" March 24, 2026 4.0 My clients loved the personal touch that was able to add through direct email and they came to expect it! Pros Using constant contact for email marketing and contact with my 2500 to 3000 client base was highly effective. Cons I loved the ease of creating monthly promotions for my bonafide client list. Also, the software integrated well with other platforms on social media. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) better integration with other platforms. Review Source Response from Constant Contact April 8, 2026 Thank you for your positive review, Candice! VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Simple and reliable email marketing" March 29, 2026 4.0 Overall, Constant Contact is a reliable platform for us due to the straightforward way to manage email marketing. It has been very ease of use and we get to do campaigns quickly. However, as your business grows, you may start to feel the limitations in both features and pricing. It’s a great starting tool—but one that requires careful evaluation if you plan to scale your marketing efforts. Pros What I like the most about Constant Contact is how easy it is to use. It makes it very simple to create and launch email campaigns without much technical knowledge. Cons What I don’t like is that the platform becomes expensive as your contact list grows. In the beginning, pricing is ok but it can increase quickly and can become unaffordable for small businesses. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to review Constant Contact! MBM Mary Beth M. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Constant Contact" October 16, 2025 5.0 We've been using Constant Contact for just about 2 years now and it has transformed the way we communicate with our supporters. The metrics are so helpful as they guide us in our communication strategies, which is like having a marketing team on staff! Pros There are so many options to choose from for templates, segments and the integrated applications simplify the process of sending something out. My favorite is the survey page. Cons I haven't found anything that I dislike though there are so many options to choose from, sometimes it's a bit overwhelming. Switched from [VerticalResponse](https://www.capterra.com/p/61128/VerticalResponse/) Not enough options and we really wanted to have different integrations as we continue to refine our communication strategies. Review Source Response from Constant Contact November 18, 2025 Hello Mary Beth, thank you for taking the time to leave a review. We are thrilled that our toolshave transformed your communication, making it feel like you have a marketing team on staff! That is truly fantastic and exactly what our tools are intended for; to make your life easier. We hear you when you say that the many options can be overwhelming. Remember, our accessible Knowledge Base and Ask a Trainer experts are here to help you learn your way around the platform. Both of those options are available in the help section of your account, which can be found in the top right of your home page dashboard. AS Andrea S. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Amazing Software for any organization! " January 7, 2025 5.0 We started using this when our organization was founded and it has been our staple software since. We use it to track how many people are engaging with our community. We can see if folks click through to go deeper, it truly is amazing! We've thought about changing over the years, but just cannot fathom not using it! Pros The variety of templates coupled with the opportunity to track who reads, clicks, etc. is invaluable at our knowing who is engaging with our community. Also, the variety of "offerings" through Constant Contact. It is more than an email system. Cons There are a few quirks with the system. Example - we have multiple admin emails in the system, but it will not allow us to choose a different "from" email as the default. It is one of our employees and needs to be a different one. This is not a game changer, you just have to remember to change the email if you start a brand new email stream. Talked with Customer Service and they said this is something they are working on. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact The amount of Constant Contact stands out as a better choice than Mailchimp for many users due to its simplicity, robust customer support, and practical features. Its user-friendly interface makes it accessible for beginners, offering straightforward navigation and tools that don’t overwhelm. The platform excels in contact management with intuitive tagging and grouping features, making audience segmentation seamless. Additionally, Constant Contact provides clear engagement tracking, offering actionable insights to improve campaign performance. Review Source AE Ashley E. Administrative Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Easy to Navigate, Easy to Like" October 24, 2025 5.0 Pros I enjoy the simple to design template and ease of navigation. It is on par with the other systems I've used in the past, and it integrates with the CRM software I use making for easy management of emails and our data. I have not yet had an issue or needed customer support, so that should say something about ease of management. Cons To be truthful, there has not been anything I haven't liked yet. It came as an add-on to our CRM software, so in that way it is a good value for our money. Hard to complain. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp didn't integrate with our CRM software, but Constant Contact does that and more. Review Source Response from Constant Contact November 18, 2025 Thank you for the 5-star review, Ashley! We're so happy to hear that you've found it intuitive and easy to use. AL Ann L. Head of Marketing Consumer Services Used the software for: 2+ years ### "Easy to use, cost based off number of emails stored" June 20, 2025 4.0 The cost kept increasing for me because I needed to upload a new list each time I send out an email based off our current active customers. So If I had 5000 email address, 1000 of them may no longer be a customer of mine. But I still got charged even though I didn't email them any longer. It was hard for me to figure out which emails to delete as our customers changed weekly. Pros Constant contact was easy to use. Templates were easy to find and set up and reporting was excellent. Cons I did not like that you were charged based off how many email address were stored. I may have 5000 email addresses, but only emailed 3000 at any given time. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact I actually switched to Brevo to use their bucket system. Review Source AA Akeem A. Managing Partner Accounting Used the software for: 2+ years ### "Constant Contact in Accounting Email Marketing Strategies" August 27, 2025 5.0 Constant Contact boost sales and marketing via creation, customization and sending high volume outbound marketing emails. Pros Constant Contact not only allocates email management and email marketing tools but also offers data management and website creation features. Constant Contact allocates a wide array of email templates that boost our sales in real-time. Cons Since I implemented Constant Contact in 2019, I have never failed to accomplish my tax and accounting sales needs. Review Source BT Beatriz T. Administrative Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Constant Contact=Productivity" October 17, 2025 5.0 I absolutely love it; the ease of customers reaching us directly is a big plus in this business, no need to worry about competition. Customer service is fast Pros Email engagement is fast and very productive to use. The ease of customers reaching out directly to (1) business registered with Constant Contact is a PLUS Cons Occasionally, emails are sent to spam. We are working on getting our settings accurate, so those vital time-sensitive messages get to us FAST. Review Source Response from Constant Contact November 18, 2025 Hello Beatriz, thank you for the 5-star review! We are glad to hear that our fast engagement and direct customer reach are a huge plus for your business. We hear your concern about emails going to spam. Remember that strong email authentication is crucial for fast delivery, and our Support Team and Knowledge Base are ready to help you optimize your settings if you need further assistance. RR Rosanne R. Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Consistent is the Constant Contact Way" May 22, 2025 5.0 I enjoyed working with Constant Contact's platform. I appreciate their longevity in this field and their reliability. They also do a great job of training and helping you learn how to use it. Pros I LOVE Constant Contact's email management. It's very easy to create lists that you can organize and streamline your email marketing. They also make it easy for you to test your audience when emailing a newsletter to. Great as you don't always want to send the same email out to the same people. Cons I am not a huge fan of their designs. As a visual artist, it's helpful to be able to personalize the templates to your brand, and it is not as easy to do that in Constant Contact. Plus, they became very pricy as you added more emails to your account, which is a major consideration for small businesses. Review Source KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. FG Fabrizio G. Design Lead Architecture & Planning Used the software for: 1-2 years ### "Reliable Marketing Automation and Contact Management Product." November 12, 2025 5.0 Useful marketing feedback collecting tool that offers reliable marketing capability and the scheduling functions are excellent. Pros Powerful marketing Automation and contact list management solution with great Email marketing and the segmentation capability is effective. Campaign management through the tool is very helpful and quite productive data insight management tool. Cons No errors that i can underline experiencing from this marketing system and getting started everything was simple. Review Source Response from Constant Contact November 18, 2025 Hello Fabrizio, thank you for taking the time to leave a review. We're proud to hear that our powerful marketing automation, effective segmentation, and productive data insights are working so well for you! It’s fantastic that setting up your campaigns was simple. Keep leveraging those excellent scheduling and feedback tools for continued success. VR Verified Reviewer Director Religious Institutions Used the software for: 2+ years ### "Great product overall! " December 8, 2025 4.0 I feel like it was hard at first, it took me 3-4 campaigns to feel confortable with the interface and to be able to design a template that I actually really like. Pros I like that is it synched with Donor Perfect and it automatically updates my contacts. I like to schedule the emails so they are sent while I'm on vacation (like a Christmas card, for example). Cons What I find less user friend is the dragging and dropping of elements when creating a campaign. It's taken me a bit of time to get used to it but once I did, it's actually very user friendly and easy to adapt the templates to what I need. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Constant contact synchs with Donor Perfect Review Source Response from Constant Contact December 18, 2025 Thank you for your kind review! We're glad to hear that you got the hang of our drag-and-drop editor, keep up the great work. SH Samantha H. Memebership Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple to Use" November 28, 2025 4.0 I mostly use Constant Contact for very straightforward tasks like uploading contact lists and sending out email campaigns, and for those purposes, it works really well. The platform was easy to learn, even for someone who only uses a small portion of its features. Importing lists is quick and smooth, and creating basic campaigns takes very little time once you get the hang of the editor. It may not be the most advanced or customizable email tool out there, but for simple list uploads and standard email sends, it’s reliable and beginner friendly. Pros Constant Contact is very friendly for beginners. The drag-and-drop editor and the library of prebuilt templates make it fairly quick to build and send campaigns without needing to be a design or coding expert. Cons Automation and customization are somewhat limited. Emails can look a bit generic. The cost is also quite high. Review Source Response from Constant Contact December 18, 2025 Thank you for taking the time to leave a review, Samantha! We're glad our user-friendly platform helps you quickly upload contacts and easily create campaigns with using our drag-and-drop editor and templates. If you have any specific suggestions on how to improve our automation and customization features, please do share. We're always looking for ways to improve our user experience. CM Catherine M. Advisor Non-Profit Organization Management Used the software for: 6-12 months ### "Constant Contact - from a "Third Party" perspective" September 20, 2025 4.0 Our organization does not have any real connection with anyone at CC. Our relationship with CC is via 3rd party software. And unfortunately, no one at CC knows the software, so the response, "you need to talk to your vendor". It's a classic run around. And I don't judge the experience as a result. It just is what it is. Pros Fantastic templates to cover so many possible mass email situations. Makes it easy to be anti-spam compliant. As a stand alone system, it ticks all the boxes. Cons Customer support is initially AI generated, and once you get past that, the Help Desk people seem happier to send you links to what they think will answer your question. Rather than drill down to an answer. Fair approach, if they are under the gun to do volume answers. Review Source VR Verified Reviewer Graphic Designer Graphic Design Used the software for: Less than 6 months ### "A User-Friendly Email Marketing Platform" November 11, 2024 4.0 Overall, Constant Contact is a solid email marketing platform for designers, offering a user-friendly interface and effective tools for creating and tracking campaigns, but it may not provide the depth of customization that more experienced designers might prefer. Pros It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences. Cons While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients. Review Source TS Totiana S. Donations manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great team tool" December 1, 2025 5.0 Overall, I would recommend it for mass communication because it does most of the work for you, even utilizing AI. Pros I like that it is very user friendly and automatically saves my progress as I go. I don’t have to fear that I may have lost my work if something happens, which I like a lot. Cons I don’t care for the fact that it is a bit difficult to edit your contact lists. I would like to be able to add or delete a Conway more easily. Review Source Response from Constant Contact December 18, 2025 Thank you for your review, Totiana! We appreciate that you find Constant Contact user-friendly. We're proud to support you and your non-profit! JB Janene B. Director Music Used the software for: 2+ years ### "Good option for emails!" February 25, 2025 5.0 Overall Constant Contact was a good option for us to use for our emails. The calendar option and the design tools were easy to manage. Pros The calendar view of the scheduled emails is so helpful! Cons The list functions are somewhat limited since you have to upload and save each list individually. Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)