--- title: "Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Constant Contact the right Email Marketing solution for you? Explore 2956 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/31898/Constant-Contact/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Constant Contact 4.3 (2956) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders.“ June 8, 2026 DC Daniel C Senior Marketing Communications ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboard is a bit tricky to navigate in starting, and the email template editor doesn't offer enough styling options, making it harder to match brand guidelines.“ September 11, 2026 DC Daniel C Senior Marketing Communications ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “I love the drag‑and‑drop email editor; it lets me pull in my own images, set up a two‑column layout, and test how it looks on mobile before sending.“ September 11, 2026 AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer.“ June 8, 2026 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement.“ May 6, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: 1-2 years. “The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business.“ July 5, 2026 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a dependable and accessible solution for email marketing that helps streamline communication and grow audience engagement with minimal effort.“ May 6, 2026 Edmund S Board AdvisorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices.“ February 21, 2026 ## Showing most helpful reviews Showing 1-25 of 2956 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bob F. CEO Research Used the software for: 1-2 years ### "The pros and cons of using Constant Contact" September 20, 2026 4.0 My overall experience with Constant Contact was positive. The platform is easy to learn and makes it simple to create and manage professional email campaigns, organize contacts, and monitor campaign performance. The templates and reporting tools are useful, although some advanced features and customization options can feel limited. Overall, it is a practical and user-friendly solution for businesses that want straightforward email marketing without a steep learning curve. Pros I liked Constant Contact most for its ease of use and straightforward email marketing tools. It makes creating professional-looking campaigns, managing contact lists, and tracking results relatively simple, even without much technical experience. Cons The main thing I liked least about Constant Contact was that some of the more advanced features can feel limited or require a higher-priced plan. The interface is generally easy to use, but certain customization options and automation tools could be more flexible for users with more complex marketing needs. Review Source Response from Constant Contact October 12, 2026 Thanks for the thoughtful review, Bob. We’re glad Constant Contact makes it simple to build professional campaigns, manage your contacts, and track results without a steep learning curve. We understand that as your marketing gets more complex, you want automation and customization tools that can keep up, and we appreciate you letting us know where things feel limited. If you’d like to share more about what you’re trying to do, we’d love to hear it and help you find the right fit. KP Katie P. Development and Communications Manager Medical Practice Used the software for: 2+ years ### "Great email marketing platform" October 15, 2026 5.0 Pros Constant Contact meets all of our needs for email marketing and integrates well with our CRM, making data management seamless. Also super user friendly! Cons There are some features that our out of our price range, like automated emails and email series. The features exist, but just not within our plan. Review Source Response from Constant Contact October 22, 2026 Thanks for the kind words, Katie. It's great to hear Constant Contact covers your email marketing needs and plays well with your CRM to keep your data tidy. We're glad it's easy to use, and we're excited to keep helping your marketing grow. Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with Constant Contact has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about Constant Contact is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about Constant Contact is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. Bianca S. Assistant Director of Conferences and Events Events Services Used the software for: 2+ years ### "Constant contacts makes email communication easy" August 4, 2026 4.0 Overall, good platform. It made campaigns easy and a great place to segment your communication and subscribers. Pros I used constant contact a newsletter and direct email ad campaigns. I liked on how could create segmented subscribers for each campaign. Our campaigns were donor, partner, and alumni related. I like the structure and design of the newsletter and ad templates. I liked the preview view so you know how it would appear to subscribers. For a beginning like me, constant contacts was easybto grasp and understand. If i had trouble, i would simply search for tutorials or reach to constant contacts for support. Also the newsletters and email ads were mobile friendly! Cons What i liked least of constant contact was the price. It was more expensive than the other software. Reason for choosing Constant Contact Looking for a more polish and professional platform Review Source Response from Constant Contact August 7, 2026 Thanks for the review, Bianca! It's great to hear that campaigns and subscriber segmentation were smooth for you. We're always working to make the platform even easier to use, so if there's anything that would take your experience from good to great, we'd love to hear it. Feel free to reach out anytime with ideas or feedback. cF christopher F. Brand Strategy Lead Marketing and Advertising Used the software for: Less than 6 months ### "Constant Contact has been a solid weekly tool" August 23, 2026 4.0 Over the past several months I have used Constant Contact for assigning a follow-up so it does not live in someone's inbox. This is how the tool behaves for us right now, not how a demo looked. Monday pipeline reviews now take half an hour instead of rebuilding status from email. Activity reminders are simple, which is why people actually close them instead of ignoring another notification. For a team our size it has been a clear yes, and we are staying on it. Pros Thanks to Constant Contact, logging every first conversation the same day it happens has become much smoother. Having all contact history in one place means handoffs no longer start with “who talked to them last?” Monday pipeline reviews now take just half an hour instead of piecing together status from emails. Simple activity reminders make it easy for people to close them rather than ignore yet another notification. Cons I would not stretch to invent a weakness. Constant Contact has been working well for our size of team. Review Source Response from Constant Contact August 24, 2026 Thanks for taking the time to write this, Christopher. Hearing that your Monday pipeline reviews dropped to half an hour, and that follow-ups no longer disappear into someone's inbox, is the kind of real-world result we want the tool to deliver. Since your experience is four stars and not five, we'd like to know what would close that gap for your team. Reach out anytime and tell us what would make the weekly workflow even smoother. AP Anaïs P. Content creator and Community Manager Management Consulting Used the software for: 2+ years ### "Email marketing" August 31, 2026 5.0 Pros The drag-and-drop editor lets me build an email campaign without having to write any HTML code. I can start with a template, replace the content, change the visual elements and get the campaign ready without needing a developer. Cons As the contact list grows, the cost becomes something I pay more attention to. For a small list, it can be quite reasonable, but businesses with a large contact database should definitely compare the pricing carefully with other email marketing platforms. Review Source Response from Constant Contact September 4, 2026 Thank you, Anaïs! It's great to hear the drag-and-drop editor is making campaign building so much easier; no code, no developer, just a template and your own ideas coming to life. That kind of speed and independence is exactly what we're going for. Here's to many more campaigns built exactly the way you want them! DH David H. Customer Service Rep Consumer Services Used the software for: 2+ years ### "Constant Contact" September 21, 2026 5.0 Pros I use Constant Contact to communicate with customers and prepare different professional emails. The available templates save me time and help me create well-presented messages quickly. I also find it useful to manage my contacts and campaigns in the same place. Cons For more complex campaigns, some features can feel limited. Email customization could also be more flexible. I had to spend some time learning the different options before I could use the platform comfortably. Review Source Response from Constant Contact October 12, 2026 Thank you for your 5-star review, David! It's great to hear the templates are helping you put together polished messages quickly, and that managing contacts and campaigns in one place is working well for you. We're glad to be part of how you connect with your customers. LM Lilyana M. Planning and Sustainability Professional Human Resources Used the software for: 2+ years ### "My practical tool for communication" September 6, 2026 5.0 Pros Easy-to-use email campaign builder, useful templates, simple contact management, practical scheduling options, helpful reporting and analytics, saves me time when preparing email communications. Cons Some advanced features are limited to higher plans, customization can sometimes feel restrictive, pricing can increase as my contact list grows, and managing a large number of campaigns can become time-consuming. Review Source Response from Constant Contact September 14, 2026 Thanks for your review, Lilyana! It's great to hear the campaign builder, templates, and reporting are working together to save you time on your email communications. We're glad Constant Contact fits so smoothly into your routine, and we're looking forward to supporting you as your marketing grows. AB Amya B. Administrative Assistant Music Used the software for: 1-2 years ### "Constant Contact is Effective " September 20, 2026 5.0 My overall experience with constant contact has been while and overall I use it daily with no complaints Pros Constant contact is very easy to use which makes the job feel like less work which leaves me more time to complete other tasks Cons Customer support is very decent. Could be better. I wish they had more live agents than ai chat boxes. Review Source Response from Constant Contact October 12, 2026 Thanks so much for the 5-star review, Amya! We’re glad Constant Contact makes your daily work feel lighter and frees up time for everything else on your plate. We also hear you on wanting more time with live agents, and that feedback helps as we look for ways to make getting help even easier. VR Verified Reviewer Marketing, Events and Communications Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use for email newsletters " September 8, 2026 5.0 I use Constant Contact on a weekly basis to send out an email newsletter to about 1,200 email addresses. Every week I use the same template but delete images and articles and add new ones as necessary. Pros I like how easy it is to create newsletters either from scratch or a previously used template. I also really like the drag and drop approach to building the newsletter. I also like that there is a native tie-in to Canva, so you can edit images or graphics with Canva when using them in your newsletter. I also love the ability to track clicks. Cons Sometimes, when building the newsletter, the blocks will snap to the wrong part of the newsletter. Fixing this is pretty easy, but it can be frustrating when trying to drag a box from the bottom all the way to the top and it snaps to the wrong position. Review Source Response from Constant Contact September 14, 2026 Thanks so much for sharing this! It's great to hear that the same template keeps working week after week for your 1,200-person newsletter, since swapping in new images and articles as you go is exactly the kind of flexibility we want you to have. Here's to many more newsletters ahead! AH Ashley H. Marketing Coordinator Publishing Used the software for: 2+ years ### "Constant Contact is Good Value for the Price" July 6, 2026 4.0 Overall, Constant Contact does a pretty good job for what we need it to as a small non-profit. It has definitely been worthwhile to keep around and very useful for keeping our members/donors/community members informed of organizational happenings. It also has good connectivity with other apps for forms, etc. Pros Working as a part-time marketing coordinator for a non-profit, Constant Contact seems to provide the most value for the money. It keeps our lists organized and is easy to use in terms of quickly sending out emails. Cons The actual email builder seems a bit clunky in terms of being able to quickly design a nice email. I generally find myself designing the email in Canva and importing the image, but then there is limited functionality with creating links, buttons, and form items. Review Source Response from Constant Contact July 9, 2026 Thanks, Ashley! It means a lot to hear Constant Contact's helping you keep your non-profit's members and donors in the loop, and that the list management and app connections are pulling their weight for a small team. We hear you on the email builder feeling clunky when you're trying to move quickly, especially around links, buttons, and form elements after importing a design, and that's valuable feedback to help our product team improve the experience. If you ever want tips on getting more out of the builder in the meantime, check out our blog or community page for helpful tips and tricks. AF Avery F. Artist and Tour Manager Arts and Crafts Used the software for: 2+ years ### "The quiet strength for my trusted email marketing campaigns" June 8, 2026 5.0 Formidable communication efficiency. It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders. Pros What I particularly like about Constant Contact is its foolproof reliability. It is an extremely reassuring tool, notably thanks to its excellent deliverability rate: I know that my emails land directly in my recipients' inboxes and not in their spam folders. Recent updates have brought very modern and elegant layout templates. I also appreciate the built-in event management tools that allow me to handle invitations and registrations directly from the platform, which is a real plus compared to pure email tools. Cons The main complaint I have about this application concerns its pricing model. Like some of its competitors, the cost is based on the total number of contacts stored in my list, and not on the volume of emails sent. If I have a large database but only communicate occasionally, the monthly bill quickly becomes very painful. Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer. Review Source Response from Constant Contact June 10, 2026 Avery, thank you for the five-star review! Knowing that Constant Contact is delivering real value for you is exactly what we're here for. We're looking forward to supporting your continued success. AT Angie T. Business Manager Child Day Care Services Used the software for: 2+ years ### "Makes emailing our membership a breeze!" November 7, 2025 4.0 I think it is a great product, very afforable and provides nice discounts for our non-profit. Overall the templates are easy to use and makes keeping in contact with interested parties a breeze Pros I love how easy it is to send out regular emails to our members and how COnstant Contact keeps track of my subscribers and emails so I am not sending emails to people who no longer want them. Cons I wish some of the email components were a little easier to move around. Sometime I would like to be able to move an entire block and I have to move pieces. Also, it would be nice if it was easier to position picture in a block. Some blocks are easy to do this with others its nearly impossible without redoing everything. Review Source Response from Constant Contact November 18, 2025 Hello Angie, thank you for your review of Constant Contact. We are thrilled that our tools make sending regular emails easy and help you keep track of your subscribers! We understand that arranging blocks and images can be a challenge, so we'll pass along your feedback to our product team so that we can bring meaningful improvements to our editor in future updates. Shawn V. Founder and CEO Marketing and Advertising Used the software for: 1-2 years ### "CONSTANTLY CONTACTING" March 2, 2026 5.0 At first, I had a designer who did all of my design and implementation for social and newsletters. He used and swore by Constant Contact. Then at one point it became necessary for me to do this work increasingly by myself. So, when I took over the software, I was a tad nervous at first, but it was all for not because it flowed easily within a very short time. In fact, there was little to no lag from learning new software so most of its architecture and design was very similar to a multitude of apps I had previously worked with. I breathed a sigh of relief. Pros Its design is simple and easy to manoeuvre and easy to use. It seems to be geared equally to newbies and individuals (like small business owners) who may not have a lot of hands-on design experience. Cons It can be a little slow at times. But that may also be a byproduct of the large database I have. A few times I had some challenges finding the various sites within the app, but after a bit of use, this became easier and easier. Review Source Response from Constant Contact March 17, 2026 Thank you for your kind review and valuable feedback, Shawn! AA Akeem A. Managing Partner Accounting Used the software for: 2+ years ### "Constant Contact in Accounting Email Marketing Strategies" August 27, 2025 5.0 Constant Contact boost sales and marketing via creation, customization and sending high volume outbound marketing emails. Pros Constant Contact not only allocates email management and email marketing tools but also offers data management and website creation features. Constant Contact allocates a wide array of email templates that boost our sales in real-time. Cons Since I implemented Constant Contact in 2019, I have never failed to accomplish my tax and accounting sales needs. Review Source BB Bree B. Ops Coordinator Education Management Used the software for: 6-12 months ### "Great and Reliable Mailing Platform" April 8, 2026 4.0 I have had a positive experience with Constant Contact overall. It is a reliable and user-friendly platform that is well-suited for consistent email communication and basic marketing needs. Although it may lack some advanced features found in more complex systems, it is an excellent choice for organizations looking for a straightforward and effective solution without a steep learning curve. Pros Constant Contact is user-friendly, especially for designing and sending email campaigns. Its drag-and-drop editor allows users to craft professional emails without technical expertise. It’s ideal for managing contact lists, segmenting audiences, and maintaining communication consistency. I appreciate that it integrates seamlessly with our DonorPerfect CRM! Additionally, the platform provides reliable templates and helpful guidance for users without marketing experience, like me! Cons The platform offers fewer advanced customization and automation options than other email marketing tools. The product is a bit pricey, especially as contact lists grow, and while reporting is helpful, it's not as detailed or customizable as other platforms. Review Source Response from Constant Contact April 15, 2026 Bree, thank you for your kind review! It’s great to know our user-friendly editor and seamless DonorPerfect integration bring ease to your life. We hear your feedback on the need for deeper reporting and more advanced features; you're not the only customer who feels that way and our team continues to work on the best ways to bring that to our platform. We are always working to evolve our platform to scale appropriately with your growing business, so your feedback is invaluable to help our team understand how to continue to bring value to you. VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "User-Friendly Email Marketing Platform for Growing Businesses" May 6, 2026 5.0 Overall, my experience with Constant Contact has been very positive. It’s a dependable and accessible solution for email marketing that helps streamline communication and grow audience engagement with minimal effort. Pros What I liked most about Constant Contact is how easy it is to create and manage email campaigns. The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement. Cons One area for improvement is that some advanced features and customizations are a bit limited compared to more complex platforms. However, its simplicity and ease of use make it a great choice for users who value a straightforward experience. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review and valuable feedback! ML Mike L. Global Head of Product Development Financial Services Used the software for: 2+ years ### "An emailing platform" July 27, 2026 5.0 Pros Constant Contact turned out to be a valuable ally for my email marketing campaigns. Managing contact lists also stays simple, even with several different segments Cons Some advanced automation features lack flexibility compared to other solutions on the market, and customer support sometimes responds with a bit of a long delay. Review Source Response from Constant Contact August 4, 2026 Thank you, Mike! It's great to hear Constant Contact has become a reliable partner for your email marketing, and that keeping your segmented contact lists organized has stayed simple even as things get more complex. Here's to more successful campaigns ahead. MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is GREAT" March 9, 2026 5.0 we've been using CC for at least 10 years, maybe more. In my usage of the product, i have thought it was easy to use, fairly intuitive and user friendly Pros Constant Contact allows us to design interesting and beautiful emails for our donors and allows us to easily communicate effectively with them. Cons it would be nice if when we connect our CRM to it that it wouldn't create new contacts that we then have to merge with existing accounts Review Source Response from Constant Contact March 11, 2026 Thank you for taking the time to leave a review, Malissa! We're humbled to be your trusted marketing partner for over a decade and we look forward to helping you deliver marketing campaigns for years to come. VR Verified Reviewer Marketing and Communications Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy Communication" December 17, 2025 5.0 Pros We have been using constant contact for near a decade and the consistency of this product is amazing. The interface is so much more approachable than other applications and developing email campaigns are so easy and quick. Cons There could be more room for customization, but this is something that could come with an update in the future. Review Source Response from Constant Contact December 18, 2025 Thank you so much for your review and for being a loyal customer! We're proud to support you and your non-profit for nearly a decade and we look forward to supporting your marketing goals for many more years. KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. JB Jeanette B. Development Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Manage your email campaigns with this easy to use software" October 22, 2025 4.0 My overall experience has been good. I'm relatively new to using Constant Contact, but our organization has been using it for a long time and have had good results with it. Pros I like being able to create and manage different mailing lists for our different email campaigns. I also like that it connects with our donor management software, making for easier data management. I also like seeing all of our email metrics. Cons Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures. Review Source Response from Constant Contact November 18, 2025 Hello Jeanette, thank you for taking the time to review Constant Contact. We are so pleased to hear that our integrations, list management, and reporting are driving great results for your team! We appreciate your feedback on our image editor, we'll pass that on to our product team for improvements in future updates. If you need more assistance crafting emails, our Knowledge Base and video tutorials are here to help you master designing engaging emails. VR Verified Reviewer Development Manager Online Media Used the software for: 1-2 years ### "Easy Going and Constantly Contacting" August 22, 2025 4.0 I've had a great experience with Constant Contact. Learning center and webinars and useful and stick to the skills I need, give me opportunity to feel comfortable exploring functionality on my own. Pros Easy to build campaigns and think strategically and wholistically about email communication, events, social media. Building communications to promote different aspects of organization is simple and mostly intuitive Cons Some of the integration from Donor Perfect feels clunky. So, data entry from raw data has been challenging (which in all honesty is probably partly our own fault) We got here from spreadsheets, so its a step in right direction, just challenging getting the less tech savvy in the space Review Source VR Verified Reviewer Donor Relationship Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact does the job" August 14, 2025 3.0 Overall, my experience with Constant Contant is fine. I've used it for over 3 years now, and it does the job. Pros I like that it's very easy to use and I can use it on my phone as well as my laptop, ipad, desktop, and everything else. Cons I hate that it's very restrictive in it's formatting. You can't change the overall format and look, making it way too structured for some uses. Review Source MA Marisa A. Operations Assistant Religious Institutions Used the software for: 1-2 years ### "Constant Contact CCM" February 14, 2026 5.0 Pros It’s so easy to use. We can schedule posts and emails to staff and families from the center, and it’s great for us to advertise events that we have coming up. Cons It can be a bit pricier than we would like, but we manage and have a subscription for our church. That’s my only complaint Review Source Response from Constant Contact February 22, 2026 Thank you for your kind review and constructive feedback, Marisa! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.