# Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Constant Contact the right CRM solution for you? Explore 2917 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2917) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews SH Samantha H Memebership CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I mostly use Constant Contact for very straightforward tasks like uploading contact lists and sending out email campaigns, and for those purposes, it works really well.“ November 28, 2025 Edmund S Board AdvisorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices.“ February 21, 2026 RS Renee S Office ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template.“ February 16, 2026 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we have troubles with bounce lists and updating clean user lists, but that's not necessarily the product's fault.“ March 19, 2026 TW Ty W Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications.“ September 19, 2025 JB Jeanette B Development AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures.“ October 22, 2025 Danielle R OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward.“ March 17, 2026 SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The cons of using Constant Contact included difficulty in creating the emails - the system was not easy to work with. “ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2917 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shawn V. Founder and CEO Marketing and Advertising Used the software for: 1-2 years ### "CONSTANTLY CONTACTING" March 2, 2026 5.0 At first, I had a designer who did all of my design and implementation for social and newsletters. He used and swore by . Then at one point it became necessary for me to do this work increasingly by myself. So, when I took over the software, I was a tad nervous at first, but it was all for not because it flowed easily within a very short time. In fact, there was little to no lag from learning new software so most of its architecture and design was very similar to a multitude of apps I had previously worked with. I breathed a sigh of relief. Pros Its design is simple and easy to manoeuvre and easy to use. It seems to be geared equally to newbies and individuals (like small business owners) who may not have a lot of hands-on design experience. Cons It can be a little slow at times. But that may also be a byproduct of the large database I have. A few times I had some challenges finding the various sites within the app, but after a bit of use, this became easier and easier. Review Source Response from Constant Contact March 17, 2026 Thank you for your kind review and valuable feedback, Shawn! VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Easy and Reliable Email Marketing Platform for Small Businesses" March 17, 2026 4.0 Overall, has been a dependable platform for managing email marketing and customer communication. It is easy to use, provides helpful tools for organizing contacts and creating marketing campaigns, and allows businesses to stay connected with their audience. The platform continues to make updates and improvements, which helps keep it relevant for businesses looking to grow their marketing efforts. It has been a useful tool for promoting events, products, and updates to our customers. Pros is a very user-friendly platform that makes email marketing easy to manage, even for small business owners who are not marketing experts. The drag-and-drop email builder is simple to use and allows us to quickly create professional-looking emails to promote new flavors, events, and seasonal specials at our business. The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward. From a marketing and sales perspective, it is a helpful tool for staying connected with customers and promoting campaigns. Overall, it offers good value for money for businesses looking for a reliable email marketing solution. Cons While the platform works well overall, some advanced features and automation tools could be more flexible. It can also take a little time to explore all the reporting and data management tools when first getting started, but once you become familiar with the system it becomes easier to navigate. The price is also a factor as your business grows with the number of emails you have the price steadily increases. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Ease of use and the initial cost and set up of the service. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a review and provide such valuable feedback for our team! HB Holly B. Real estate agent Real Estate Used the software for: 1-2 years ### "Draft those Marketing materials and newsletter " March 24, 2026 3.0 It was good once i got comfortable using it to create my marketing materials like open house fliers. Pros It can send out newsletters, marketing materials, and emails to your contacts. It has a built in crm which allows you to add new clients to your database Cons It has an outdated template appearance which is not very customizable. It lists only a few templates to choose from. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a review, Holly. We appreciate your feedback and will provide it to our product team to bring improvements to future Constant Contact updates. MS Margaret S. N.A Insurance Used the software for: 2+ years ### "2 stars no customer support" February 13, 2026 2.0 Pros It's intuitive to use the basics of the platform. Easy to build campaigns and make them look nice... Cons Their support is really lacking. The online chat NEVER works. Most of their emails aren't monitored. There's no one here to help. The phone assistance transfers you 3+ times. Not good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) regretting it now. But better customizatioin on the platform Review Source Response from Constant Contact February 22, 2026 Hello Margaret, thank you for your valuable feedback. We apologize that your support experience so far hasn't been very good, but I assure you our award-winning support team can get you the help you need. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name, account email address, and a reference to this review so that our team can help you out. CG Christina G. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and a great product " March 4, 2026 4.0 Overall, the system has been easy to use. I had a little trouble upload my previous contacts from mail chimp that the help page/support was very helpful and provided all the info needed to transfer data. Pros Usability is super easy and the layout if modern and fresh. The drop and add tools are easy to navigate. All the editing options make it a real "do it yourself" software that is easy to use! Completely worth the money with the way you can track engagement and keeping all your constants in one place! Cons I like the layout builders. They are easy to use and very straight forward. There are many options to choose from whether it be a premade, or a make your own. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was included in our CRM with Donor Perfect. Review Source Response from Constant Contact March 11, 2026 Thank you for the kind review, Christina! We're glad to hear that our platform has been super easy to use for you. VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: Less than 6 months ### "Beautiful Email Designs in Minutes" March 3, 2026 5.0 Pros I love the email formatting and design options in . It's very easy to create a professional looking email newsletter in just a few minutes. Cons I really like . For me, we struggle with email deliverability, so I'd like to see more features to help us get in the main inbox, cleanse lists, etc. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our team prefers . I was new to it, but I think it's on par with Mailchimp. Review Source Response from Constant Contact March 5, 2026 Thanks for your kind review! We appreciate your feedback on deliverability, and we're proud to offer a best-in-class 97% deliverability rate. Our main aim to ensure that your message is being delivered to the inbox so that your company can be seen! BB Bree B. Ops Coordinator Education Management Used the software for: 6-12 months ### "Great and Reliable Mailing Platform" April 8, 2026 4.0 I have had a positive experience with overall. It is a reliable and user-friendly platform that is well-suited for consistent email communication and basic marketing needs. Although it may lack some advanced features found in more complex systems, it is an excellent choice for organizations looking for a straightforward and effective solution without a steep learning curve. Pros is user-friendly, especially for designing and sending email campaigns. Its drag-and-drop editor allows users to craft professional emails without technical expertise. It’s ideal for managing contact lists, segmenting audiences, and maintaining communication consistency. I appreciate that it integrates seamlessly with our DonorPerfect CRM! Additionally, the platform provides reliable templates and helpful guidance for users without marketing experience, like me! Cons The platform offers fewer advanced customization and automation options than other email marketing tools. The product is a bit pricey, especially as contact lists grow, and while reporting is helpful, it's not as detailed or customizable as other platforms. Review Source Response from Constant Contact April 15, 2026 Bree, thank you for your kind review! It’s great to know our user-friendly editor and seamless DonorPerfect integration bring ease to your life. We hear your feedback on the need for deeper reporting and more advanced features; you're not the only customer who feels that way and our team continues to work on the best ways to bring that to our platform. We are always working to evolve our platform to scale appropriately with your growing business, so your feedback is invaluable to help our team understand how to continue to bring value to you. Amber M. Owner Graphic Design Used the software for: 1-2 years ### "Great Tool for Communication!" March 23, 2026 5.0 was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review Source Response from Constant Contact March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! Candice C. Spa Director Cosmetics Used the software for: 1-2 years ### "Who said email is dead?" March 24, 2026 4.0 My clients loved the personal touch that was able to add through direct email and they came to expect it! Pros Using for email marketing and contact with my 2500 to 3000 client base was highly effective. Cons I loved the ease of creating monthly promotions for my bonafide client list. Also, the software integrated well with other platforms on social media. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) better integration with other platforms. Review Source Response from Constant Contact April 8, 2026 Thank you for your positive review, Candice! VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Simple and reliable email marketing" March 29, 2026 4.0 Overall, is a reliable platform for us due to the straightforward way to manage email marketing. It has been very ease of use and we get to do campaigns quickly. However, as your business grows, you may start to feel the limitations in both features and pricing. It’s a great starting tool—but one that requires careful evaluation if you plan to scale your marketing efforts. Pros What I like the most about is how easy it is to use. It makes it very simple to create and launch email campaigns without much technical knowledge. Cons What I don’t like is that the platform becomes expensive as your contact list grows. In the beginning, pricing is ok but it can increase quickly and can become unaffordable for small businesses. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to review Constant Contact! AT Angie T. Business Manager Child Day Care Services Used the software for: 2+ years ### "Makes emailing our membership a breeze!" November 7, 2025 4.0 I think it is a great product, very afforable and provides nice discounts for our non-profit. Overall the templates are easy to use and makes keeping in contact with interested parties a breeze Pros I love how easy it is to send out regular emails to our members and how keeps track of my subscribers and emails so I am not sending emails to people who no longer want them. Cons I wish some of the email components were a little easier to move around. Sometime I would like to be able to move an entire block and I have to move pieces. Also, it would be nice if it was easier to position picture in a block. Some blocks are easy to do this with others its nearly impossible without redoing everything. Review Source Response from Constant Contact November 18, 2025 Hello Angie, thank you for your review of Constant Contact. We are thrilled that our tools make sending regular emails easy and help you keep track of your subscribers! We understand that arranging blocks and images can be a challenge, so we'll pass along your feedback to our product team so that we can bring meaningful improvements to our editor in future updates. BT Beatriz T. Administrative Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Constant Contact=Productivity" October 17, 2025 5.0 I absolutely love it; the ease of customers reaching us directly is a big plus in this business, no need to worry about competition. Customer service is fast Pros Email engagement is fast and very productive to use. The ease of customers reaching out directly to (1) business registered with is a PLUS Cons Occasionally, emails are sent to spam. We are working on getting our settings accurate, so those vital time-sensitive messages get to us FAST. Review Source Response from Constant Contact November 18, 2025 Hello Beatriz, thank you for the 5-star review! We are glad to hear that our fast engagement and direct customer reach are a huge plus for your business. We hear your concern about emails going to spam. Remember that strong email authentication is crucial for fast delivery, and our Support Team and Knowledge Base are ready to help you optimize your settings if you need further assistance. AC Abbie C. Managing Director Events Services Used the software for: 2+ years ### "Constant Contact Review" November 29, 2025 5.0 has been a great experience for our non-profit. It helps us with all of our marketing. Pros is easy to use and a great value for our money. It helps us advertise all of our programs Cons Sometimes there are glitches and the program goes out of use for a short time. This does not happen very often.. Switched from [Microsoft Publisher](https://www.capterra.com/p/233254/Microsoft-Publisher/) It is easier to use than Microsoft Publisher Review Source Response from Constant Contact December 18, 2025 Thank you for your 5-star review, Abbie! KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. FG Fabrizio G. Design Lead Architecture & Planning Used the software for: 1-2 years ### "Reliable Marketing Automation and Contact Management Product." November 12, 2025 5.0 Useful marketing feedback collecting tool that offers reliable marketing capability and the scheduling functions are excellent. Pros Powerful marketing Automation and contact list management solution with great Email marketing and the segmentation capability is effective. Campaign management through the tool is very helpful and quite productive data insight management tool. Cons No errors that i can underline experiencing from this marketing system and getting started everything was simple. Review Source Response from Constant Contact November 18, 2025 Hello Fabrizio, thank you for taking the time to leave a review. We're proud to hear that our powerful marketing automation, effective segmentation, and productive data insights are working so well for you! It’s fantastic that setting up your campaigns was simple. Keep leveraging those excellent scheduling and feedback tools for continued success. TW Ty W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Email Marketing Tool – Needs Reusable Block Feature" September 19, 2025 4.0 Overall, I’ve had a positive experience. It’s reliable, simple to set up campaigns, and customer support has been responsive when I’ve needed help. The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications. Pros is very user-friendly, especially for someone without a lot of design experience. The drag-and-drop editor makes building emails quick, and there are plenty of starter templates to work from. I also like how well it integrates with lists, contact management, and reporting, which helps track performance easily. Cons The biggest drawback for me is that doesn’t allow you to save and reuse custom content blocks across different templates and newsletters. You can save full templates, but not modular sections. Having reusable blocks would save time and keep branding consistent. Review Source MC Margie C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "What's not to like??" June 9, 2025 5.0 We have been using for several years and it has been a valuable tool for us! We never need customer support because it is so easy to use! The pricing is affordable for a non-profit like us and we get great emails! I also appreciate the reporting and details. I can see exactly what our readers like and respond to. Pros It is very user-friendly and lots of great tools. I can compose and send out an email in minutes. I can target specific groups with certain emails, add pics etc. and then get the reporting on how it was received. Cons I really have no complaints. It is the perfect tool and the perfect price point for our organization. Review Source VR Verified Reviewer Director of Marketing and Communications Education Management Used the software for: 2+ years ### "Decent email platform" August 11, 2025 4.0 Pros Decent email platform for a pretty small organization. Easy to customize templates and make emails look nice. Cons When you forward an email from to someone else, that new recipient can accidentally unsubscribe the original recipient which is really frustrating. Emails end up in spam sometimes. Need more integrations. Review Source MA Marisa A. Operations Assistant Religious Institutions Used the software for: 1-2 years ### "Constant Contact CCM" February 14, 2026 5.0 Pros It’s so easy to use. We can schedule posts and emails to staff and families from the center, and it’s great for us to advertise events that we have coming up. Cons It can be a bit pricier than we would like, but we manage and have a subscription for our church. That’s my only complaint Review Source Response from Constant Contact February 22, 2026 Thank you for your kind review and constructive feedback, Marisa! SC Susan C. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is a game changer for marketing communication and so much more!" December 23, 2024 5.0 Amazing! covers most of our marketing communication needs with their many tools, ease of developing a campaign or email, and their customer service is there to help every step of the way when you need it. Pros Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily. Cons I have used for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers. Review Source Jacob S. Program Manager E-Learning Used the software for: 6-12 months ### "Great for Mid-Budget" July 28, 2025 4.0 Solid platform with plenty of features for those working within a smaller budget and not needing full customization Pros is a great tool for email marketing. It's a good price for what you get, especially compared to competitors. Cons Compared to Mailchimp, it doesn't have the same body of customizable templates and layouts. So, email campaigns can obviously be created but orgs looking for complete customization might not be able to do everything they would hope. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact was cheaper than Mailchimp. Review Source LH Liz H. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Worth the time and user friendly" September 23, 2025 5.0 I think it's user friendly and worth the time and money for what you get. Great competitor to mailchimp at the time. Pros I liked that it was easy to navigate and had a good variety of newsletter templates to choose from. I also like that you can see the stats of your email- opening rate, etc. Cons I can't think of anything that I didn't about CC. I had a positive experience when I used it for a daily newsletter. Review Source VR Verified Reviewer Graphic Designer Graphic Design Used the software for: Less than 6 months ### "A User-Friendly Email Marketing Platform" November 11, 2024 4.0 Overall, is a solid email marketing platform for designers, offering a user-friendly interface and effective tools for creating and tracking campaigns, but it may not provide the depth of customization that more experienced designers might prefer. Pros It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences. Cons While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients. Review Source SH Simon H. MEC Wholesale Used the software for: 1-2 years ### "Gets the job done" May 13, 2025 5.0 It really helps with making newsletters and sharing updates without wasting much time Pros We use it a lot to stay connected with our contact list and it works good for that Cons In my case I thought maybe it miss a bit when it comes to seeing clearly which emails did best or making list groups easier Review Source CC Cynthia C. Dir, Communications and Engagement Construction Used the software for: 2+ years ### "Still a good tool" March 20, 2026 4.0 Due to the recent snafus with registration and some of our communications, I removed a star for now. Pros Keeping in touch with stakeholders is a must and facilitates that. Easy to use is always a plus when your plate is full. Cons We recently used it to register class participants. Not sure what happened, but it got confusing. Some registrants got confirmations and others didn't. Same for us. We also experienced a glitch with our contact list that caused an interruption to our account status. Are working through it. Review Source Response from Constant Contact March 24, 2026 Thank you for your review and valuable feedback, Cynthia! Our team would love to learn more about the glitch you experienced with registration for your classes. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name/account email address and any additional helpful details or documentation of the glitches you experienced so that our team can investigate. Any specific tools, features, or templates you were using along with descriptions of the glitches would be very helpful in troubleshooting the issue! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.