--- title: "Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Constant Contact the right CRM solution for you? Explore 2939 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/31898/Constant-Contact/reviews/" page_type: "reviews" language: "en" --- Constant Contact 4.3 (2939) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders.“ June 8, 2026 AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer.“ June 8, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most is that I can quickly create and manage recurring communications. Since I send emails weekly, being able to duplicate or reuse campaigns saves a lot of time and keeps the process simple.“ April 26, 2026 Edmund S Board AdvisorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices.“ February 21, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “One area I would like to see improved is the flexibility of the design templates. While the existing templates are useful, more customization options and a broader variety of layouts would make it easier to create emails that feel more unique and tailored to different groups or purposes.“ April 26, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: 1-2 years. “The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business.“ July 5, 2026 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement.“ May 6, 2026 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we have troubles with bounce lists and updating clean user lists, but that's not necessarily the product's fault.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 2939 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Quentin J. IT Manager Computer Software Used the software for: 1-2 years ### "Reliable and easy to use marketing solution" July 2, 2026 5.0 One of the biggest benefits of constant contact is its easy of use. It makes it simple to create professional email campaigns, manage contact lists, and tract key performance metrics. Pros Easy to use and good value for money. I use constant contact for email management, marketing and sales, data management and email organization. Cons I found constant contact's automation, audience segmentation, and campaign personalization capabilities to be somewhat limited for more sophisticated marketing initiatives. Review Source Response from Constant Contact July 9, 2026 Thanks so much, Quentin! It's great to hear Constant Contact makes email campaigns, contact management, and tracking your key metrics feel easy; that's exactly the experience we're going for. We hear you on wanting more depth in automation, segmentation, and personalization for your more advanced campaigns, and that kind of feedback helps us shape what we build next. Here's to more great campaigns ahead. SS Stacy S. Sales Marketing Coordinator Machinery Used the software for: 2+ years ### "Dependable solution for businesses looking to execute effective email marketing" July 6, 2026 5.0 My overall experience with Constant Contact has been very positive. It provides an intuitive platform for creating professional email campaigns, managing contact lists, and tracking campaign performance without a steep learning curve. Pros What I liked most about Constant Contact was how easy it made email marketing, even for users without technical experience. The drag-and-drop email builder, professionally designed templates, and intuitive contact management made it simple to create and send polished campaigns. Cons While Constant Contact is easy to use, I found some of its more advanced marketing and automation capabilities to be limited compared to other platforms. Building complex customer journeys, creating highly customized workflows, and managing detailed segmentation can feel restrictive. Review Source Response from Constant Contact July 9, 2026 Thanks so much, Stacy! It's great to hear the drag-and-drop builder, templates, and contact management made it so easy to get polished campaigns out the door without a steep learning curve. We hear you on wanting more room to build out complex journeys and detailed segmentation, and that feedback is genuinely useful as we keep building. Here's to many more campaigns ahead. Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with Constant Contact has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about Constant Contact is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about Constant Contact is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. VR Verified Reviewer Founder, Owner Marketing and Advertising Used the software for: 2+ years ### "A Delivery Powerhouse with a Creative Ceiling" April 30, 2026 4.0 Overall, my experience is positive. While I'd like to be more creative with the layout and design, the platform's functionality, detailed data collection, and the overall package are good value. Whenever I've had an issue, the CC Customer Service Team has always been quick to respond and help me resolve the issue. Pros The Constant Contact platform is reliable, easy to use, and a good value for the money. The data collection, analysis and automations are solid winners that are only outshined by their tremendous customer support. Cons The layout editor is pretty inflexible, or at least not a "friendly" user experience. While they have a lot of templates, there are definitely limitations on the creativity end. You can't resize images within blocks, for example, and when you create a new block yourself, you can't copy and paste them into a new template or save them as a content block for reuse. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Constant Contact We did not need as robust a CRM platform as Hubspot and ActiveCampaign included, and opted for the reliability and ease of use/learning that CC provided at a lower cost. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The contact list limitation and corresponding price increases. While Mailchimp's features were a little more advanced as you climbed in tiers, the pricing for the number of contacts and sends we have was not significant enough to justify the additional cost. Review Source Response from Constant Contact May 18, 2026 Thank you for leaving a review! We're thrilled to hear our support and automations bring you value. To enhance your designs, you can easily resize images by dragging the arrows in the lower right-hand corner of the Image Block to resize the entire block. Additionally, we just released Saved Content in our email editor, allowing you to save and re-use content blocks across emails. Check out our community article on the release here! https://community.constantcontact.com/news/post/introducing-saved-email-content-U5yuNq59ksymmGj James G. Senior Manager, Infrastructure Engineering Non-Profit Organization Management Used the software for: 6-12 months ### "Practical Email Marketing" June 27, 2026 4.0 It’s not trying to be some massive marketing command center with a shiny AI sticker on the side. It’s a practical email marketing tool, and for the work we use it for, that’s enough. It gives us a reliable place to manage contacts, organize lists, build template-based campaigns, send emails, and review basic results without making the process feel like a technical expedition. The weak spot is administration. Account ownership, subaccounts, and recovery could be cleaner, especially for organizations with multiple teams under one umbrella. But for short-lived campaigns, seasonal messages, one-off updates, and focused communications, Constant Contact has been dependable and easy to work with. Pros It handles the practical machinery of email marketing: contact storage, list management, templates, campaign creation, sending, and basic reporting, without turning every campaign into an engineering project. The list management is especially useful. Contacts are easy to store, organize, and segment, which makes it simple to reach the right audience for short-lived campaigns, seasonal messages, one-off updates, or focused communications. Campaign creation is also straightforward enough that non-technical users can build and send clean emails without IT standing nearby with a wrench and a flashlight. I also appreciate that phone support still exists, because when there’s an account, billing, or campaign issue, talking to an actual human makes cleanup much easier. Cons The campaign side works well enough once people are inside the machine, but the ownership model can feel like a control panel built by committee when you’re supporting multiple teams, departments, or locations under one broader organization. The Account Owner still seems to be the center for billing, ownership, and higher-level account control. Roles like Account Manager and Campaign Creator help, but they don’t fully solve the central admin problem. From an IT operations standpoint, I’d like stronger centralized oversight so one admin team can govern the account cleanly while each team still manages its own campaigns. Ownership recovery is another weak spot. If the original owner leaves, support may need to get involved, which creates unnecessary cleanup work and operational risk. Review Source Response from Constant Contact July 9, 2026 James, thank you for this detailed review. It's clear you've put Constant Contact through real IT operations testing across multiple teams, and we're glad the list management and campaign creation are pulling their weight for the work that matters to you. Having a real person on the phone for account or billing issues clearly makes a difference too. Your point on account ownership, subaccounts, and recovery is fair feedback, and it's exactly the kind of input our product team needs to hear directly, so I'll be passing it along. Thanks for putting Constant Contact to work across your teams. AH Ashley H. Marketing Coordinator Publishing Used the software for: 2+ years ### "Constant Contact is Good Value for the Price" July 6, 2026 4.0 Overall, Constant Contact does a pretty good job for what we need it to as a small non-profit. It has definitely been worthwhile to keep around and very useful for keeping our members/donors/community members informed of organizational happenings. It also has good connectivity with other apps for forms, etc. Pros Working as a part-time marketing coordinator for a non-profit, Constant Contact seems to provide the most value for the money. It keeps our lists organized and is easy to use in terms of quickly sending out emails. Cons The actual email builder seems a bit clunky in terms of being able to quickly design a nice email. I generally find myself designing the email in Canva and importing the image, but then there is limited functionality with creating links, buttons, and form items. Review Source Response from Constant Contact July 9, 2026 Thanks, Ashley! It means a lot to hear Constant Contact's helping you keep your non-profit's members and donors in the loop, and that the list management and app connections are pulling their weight for a small team. We hear you on the email builder feeling clunky when you're trying to move quickly, especially around links, buttons, and form elements after importing a design, and that's valuable feedback to help our product team improve the experience. If you ever want tips on getting more out of the builder in the meantime, check out our blog or community page for helpful tips and tricks. AF Avery F. Artist and Tour Manager Arts and Crafts Used the software for: 2+ years ### "The quiet strength for my trusted email marketing campaigns" June 8, 2026 5.0 Formidable communication efficiency. It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders. Pros What I particularly like about Constant Contact is its foolproof reliability. It is an extremely reassuring tool, notably thanks to its excellent deliverability rate: I know that my emails land directly in my recipients' inboxes and not in their spam folders. Recent updates have brought very modern and elegant layout templates. I also appreciate the built-in event management tools that allow me to handle invitations and registrations directly from the platform, which is a real plus compared to pure email tools. Cons The main complaint I have about this application concerns its pricing model. Like some of its competitors, the cost is based on the total number of contacts stored in my list, and not on the volume of emails sent. If I have a large database but only communicate occasionally, the monthly bill quickly becomes very painful. Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer. Review Source Response from Constant Contact June 10, 2026 Avery, thank you for the five-star review! Knowing that Constant Contact is delivering real value for you is exactly what we're here for. We're looking forward to supporting your continued success. Bella C. Client Services Director Online Media Used the software for: 1-2 years ### "Way to strengthen client relationships" June 26, 2026 4.0 My experience has been good. It has really helped in strengthening our client relationships through a consistent and well-thought-out communication process. It is accessible for both my team and client-facing teams. Although I would appreciate the addition of more advanced features, for now, it is working well. Pros Constant Contact has helped us maintain communication with our clients via targeted campaigns. I mostly use its email templates, which save me much of my time and keep a professional approach. One of the great factors is that we can have open rates and click-through metrics, which ultimately help us refine our engagement strategy. Cons While running multiple campaigns, it does get complicated. Sometimes I feel a lack of personalization options in email templates. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient Tool For Email Management With Some UI Changes Needed" July 23, 2026 5.0 Constant Contact has been a great tool for communication and marketing management for organizations of all kinds. It is easy for customers to sign up and for email organizers to share their newsletters in case someone misses an email or can't see it in their inbox. Pros I like how it is easy to subscribe to email messages and unsubscribe. They also send email confirmations if you want to unsubscribe just to confirm it was you. It is also very easy to embed the message onto webpages and share a link for others to view it. Cons Their UI design is very outdated and the graphics don't look very pretty. Additionally, this tool doesn't offer the option to add a background to newsletters, which is pretty standard today. Review Source Response from Constant Contact July 28, 2026 Thanks for your feedback, Jesse. Making subscribe and unsubscribe simple, with confirmations built in, and easy embedding for sharing newsletters beyond the inbox is exactly what we want communication management to feel like. The UI refresh and newsletter background options are fair asks, and worth flagging to the product team as we keep modernizing the design. Mittal B. Recruiter Information Technology and Services Used the software for: I used a free trial ### "Strong email deliverability" July 21, 2026 5.0 Ease of Use: High marks for accessibility. Setting up list segments, creating a basic template, and scheduling broadcasts takes very little time. Pros Constant Contact empowers small businesses with easy-to-use marketing tools. Its strong customer focus, collaborative culture, and commitment to innovation make it a company I'm excited to work for. Cons Pricing Escalation Limited Free trial Basic Automation Workflows: The visual automation builder is fairly limited compared to modern marketing hubs. Review Source Response from Constant Contact July 22, 2026 Thanks for your 5-star review and valuable feedback, Mittal! VR Verified Reviewer Marketing Director Staffing and Recruiting Used the software for: 2+ years ### "Easy to use!" August 4, 2025 4.0 I would recommend Constant Contact for anyone wanting to reach more of their clients but don't know a lot about design. This was easy to use and I think it would be easy for anyone. Pros I liked that I could insert my own images as content and I didn't necessarily have to use a template. Cons Sometimes my content images would not get as big as I would want them because of the constraints on the template size. Alternatives considered [emma](https://www.capterra.com/p/217003/emma/) Reason for choosing Constant Contact Cost, ease of availability to those who would be using the product Review Source AT Angie T. Business Manager Child Day Care Services Used the software for: 2+ years ### "Makes emailing our membership a breeze!" November 7, 2025 4.0 I think it is a great product, very afforable and provides nice discounts for our non-profit. Overall the templates are easy to use and makes keeping in contact with interested parties a breeze Pros I love how easy it is to send out regular emails to our members and how COnstant Contact keeps track of my subscribers and emails so I am not sending emails to people who no longer want them. Cons I wish some of the email components were a little easier to move around. Sometime I would like to be able to move an entire block and I have to move pieces. Also, it would be nice if it was easier to position picture in a block. Some blocks are easy to do this with others its nearly impossible without redoing everything. Review Source Response from Constant Contact November 18, 2025 Hello Angie, thank you for your review of Constant Contact. We are thrilled that our tools make sending regular emails easy and help you keep track of your subscribers! We understand that arranging blocks and images can be a challenge, so we'll pass along your feedback to our product team so that we can bring meaningful improvements to our editor in future updates. AA Akeem A. Managing Partner Accounting Used the software for: 2+ years ### "Constant Contact in Accounting Email Marketing Strategies" August 27, 2025 5.0 Constant Contact boost sales and marketing via creation, customization and sending high volume outbound marketing emails. Pros Constant Contact not only allocates email management and email marketing tools but also offers data management and website creation features. Constant Contact allocates a wide array of email templates that boost our sales in real-time. Cons Since I implemented Constant Contact in 2019, I have never failed to accomplish my tax and accounting sales needs. Review Source JH Jenny H. Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Tool for Email Marketing Campaigns!" May 28, 2026 5.0 Pros I love using Constant Contact! The platform is very user-friendly and makes creating and sending company email campaigns quick and simple. Cons One downside I’ve experienced with Constant Contact is that the platform can glitch fairly often. There have been times when the login page would not load properly. I’ve also experienced delays with campaigns sending out. Review Source Response from Constant Contact June 10, 2026 Thank you for your 5-star review, Jenny! We appreciate you feedback on the product experience as our development team works to ensure new updates are delivered without glitches or loading delays. VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "User-Friendly Email Marketing Platform for Growing Businesses" May 6, 2026 5.0 Overall, my experience with Constant Contact has been very positive. It’s a dependable and accessible solution for email marketing that helps streamline communication and grow audience engagement with minimal effort. Pros What I liked most about Constant Contact is how easy it is to create and manage email campaigns. The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement. Cons One area for improvement is that some advanced features and customizations are a bit limited compared to more complex platforms. However, its simplicity and ease of use make it a great choice for users who value a straightforward experience. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review and valuable feedback! AC Abbie C. Managing Director Events Services Used the software for: 2+ years ### "Constant Contact Review" November 29, 2025 5.0 Constant Contact has been a great experience for our non-profit. It helps us with all of our marketing. Pros Constant Contact is easy to use and a great value for our money. It helps us advertise all of our programs Cons Sometimes there are glitches and the program goes out of use for a short time. This does not happen very often.. Switched from [Microsoft Publisher](https://www.capterra.com/p/233254/Microsoft-Publisher/) It is easier to use than Microsoft Publisher Review Source Response from Constant Contact December 18, 2025 Thank you for your 5-star review, Abbie! KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. VR Verified Reviewer Development Manager Online Media Used the software for: 1-2 years ### "Easy Going and Constantly Contacting" August 22, 2025 4.0 I've had a great experience with Constant Contact. Learning center and webinars and useful and stick to the skills I need, give me opportunity to feel comfortable exploring functionality on my own. Pros Easy to build campaigns and think strategically and wholistically about email communication, events, social media. Building communications to promote different aspects of organization is simple and mostly intuitive Cons Some of the integration from Donor Perfect feels clunky. So, data entry from raw data has been challenging (which in all honesty is probably partly our own fault) We got here from spreadsheets, so its a step in right direction, just challenging getting the less tech savvy in the space Review Source FG Fabrizio G. Design Lead Architecture & Planning Used the software for: 1-2 years ### "Reliable Marketing Automation and Contact Management Product." November 12, 2025 5.0 Useful marketing feedback collecting tool that offers reliable marketing capability and the scheduling functions are excellent. Pros Powerful marketing Automation and contact list management solution with great Email marketing and the segmentation capability is effective. Campaign management through the tool is very helpful and quite productive data insight management tool. Cons No errors that i can underline experiencing from this marketing system and getting started everything was simple. Review Source Response from Constant Contact November 18, 2025 Hello Fabrizio, thank you for taking the time to leave a review. We're proud to hear that our powerful marketing automation, effective segmentation, and productive data insights are working so well for you! It’s fantastic that setting up your campaigns was simple. Keep leveraging those excellent scheduling and feedback tools for continued success. VC Valerie C. Marketing Manager Entertainment Used the software for: 1-2 years ### "Not My Fave Email System" April 29, 2026 3.0 It was very mixed. It was generally fine, but it was not the cleanest system to use. If you're looking for an affordable option, but do not require a lot of branding or robust marketing needs, this should be fine for smaller businesses. Pros It's affordable and fairly easy to use in building email campaigns and managing assets. Scheduling emails was also a breeze. Cons Emails look very clunky and do not appear as clean or as responsive as they should. I had many instances where I'd build an email, test it, everything looked great, but once deployed, it would have odd errors in the template, e.g. broken images that weren't inserted or placed there to begin with. Review Source Response from Constant Contact May 5, 2026 Thanks for your detailed review and valuable feedback, Valerie! JP Jason P. Development Director Environmental Services Used the software for: 1-2 years ### "A great CRM for Nonprofits!" March 25, 2026 5.0 I give it 5 stars for the overall experience. I rarely have any issues when I use it to add contacts or send emails. Pros I really enjoy how user-friendly it is and that multiple people on my team can add and edit emails without a lot of training. I also enjoy that it integrates with Donor Perfect Cons Sometimes adding multimedia can be a little burdensome with the formatting. For example, I'll add an image, but not be able to resize or move it where I want. Review Source Response from Constant Contact April 8, 2026 Thank you for your 5-star review, Jason! MA Marisa A. Operations Assistant Religious Institutions Used the software for: 1-2 years ### "Constant Contact CCM" February 14, 2026 5.0 Pros It’s so easy to use. We can schedule posts and emails to staff and families from the center, and it’s great for us to advertise events that we have coming up. Cons It can be a bit pricier than we would like, but we manage and have a subscription for our church. That’s my only complaint Review Source Response from Constant Contact February 22, 2026 Thank you for your kind review and constructive feedback, Marisa! RB Rue B. Associate Broker Architecture & Planning Used the software for: 6-12 months ### "Contant Contact - weak company " September 30, 2025 1.0 Poor - weakest big company I've dealt with - any company charging you for zero services rendered is weak. Pros Nothing Cons They charge you even after you have told them you didn't use the services. They state that they do not refund anybody, but then when you cancel, they charge you for another 30 days. Review Source Response from Constant Contact October 17, 2025 Hello Rue, thank you for you review. We'd appreciate some more information about your account so that our support team can investigate and connect with you directly. Please send your account info to social\_support\[at\]constantcontact\[dot\]com along with a reference to this review so that we can connect you with the appropriate member of our support team. - The Constant Contact team MC Margie C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "What's not to like??" June 9, 2025 5.0 We have been using Constant Contact for several years and it has been a valuable tool for us! We never need customer support because it is so easy to use! The pricing is affordable for a non-profit like us and we get great emails! I also appreciate the reporting and details. I can see exactly what our readers like and respond to. Pros It is very user-friendly and lots of great tools. I can compose and send out an email in minutes. I can target specific groups with certain emails, add pics etc. and then get the reporting on how it was received. Cons I really have no complaints. It is the perfect tool and the perfect price point for our organization. Review Source CM Catherine M. Advisor Non-Profit Organization Management Used the software for: 6-12 months ### "Constant Contact - from a "Third Party" perspective" September 20, 2025 4.0 Our organization does not have any real connection with anyone at CC. Our relationship with CC is via 3rd party software. And unfortunately, no one at CC knows the software, so the response, "you need to talk to your vendor". It's a classic run around. And I don't judge the experience as a result. It just is what it is. Pros Fantastic templates to cover so many possible mass email situations. Makes it easy to be anti-spam compliant. As a stand alone system, it ticks all the boxes. Cons Customer support is initially AI generated, and once you get past that, the Help Desk people seem happier to send you links to what they think will answer your question. Rather than drill down to an answer. Fair approach, if they are under the gun to do volume answers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.