--- title: "Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Constant Contact the right Email Marketing solution for you? Explore 2953 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/31898/Constant-Contact/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- Constant Contact 4.3 (2953) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders.“ June 8, 2026 AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer.“ June 8, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most is that I can quickly create and manage recurring communications. Since I send emails weekly, being able to duplicate or reuse campaigns saves a lot of time and keeps the process simple.“ April 26, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: 1-2 years. “The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business.“ July 5, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “One area I would like to see improved is the flexibility of the design templates. While the existing templates are useful, more customization options and a broader variety of layouts would make it easier to create emails that feel more unique and tailored to different groups or purposes.“ April 26, 2026 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we have troubles with bounce lists and updating clean user lists, but that's not necessarily the product's fault.“ March 19, 2026 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement.“ May 6, 2026 JB Jeanette B Development AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures.“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 2953 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bianca S. Assistant Director of Conferences and Events Events Services Used the software for: 2+ years ### "Constant contacts makes email communication easy" August 4, 2026 4.0 Overall, good platform. It made campaigns easy and a great place to segment your communication and subscribers. Pros I used constant contact a newsletter and direct email ad campaigns. I liked on how could create segmented subscribers for each campaign. Our campaigns were donor, partner, and alumni related. I like the structure and design of the newsletter and ad templates. I liked the preview view so you know how it would appear to subscribers. For a beginning like me, constant contacts was easybto grasp and understand. If i had trouble, i would simply search for tutorials or reach to constant contacts for support. Also the newsletters and email ads were mobile friendly! Cons What i liked least of constant contact was the price. It was more expensive than the other software. Reason for choosing Constant Contact Looking for a more polish and professional platform Review Source Response from Constant Contact August 7, 2026 Thanks for the review, Bianca! It's great to hear that campaigns and subscriber segmentation were smooth for you. We're always working to make the platform even easier to use, so if there's anything that would take your experience from good to great, we'd love to hear it. Feel free to reach out anytime with ideas or feedback. Bob F. CEO Research Used the software for: 1-2 years ### "The pros and cons of using Constant Contact" September 20, 2026 4.0 My overall experience with Constant Contact was positive. The platform is easy to learn and makes it simple to create and manage professional email campaigns, organize contacts, and monitor campaign performance. The templates and reporting tools are useful, although some advanced features and customization options can feel limited. Overall, it is a practical and user-friendly solution for businesses that want straightforward email marketing without a steep learning curve. Pros I liked Constant Contact most for its ease of use and straightforward email marketing tools. It makes creating professional-looking campaigns, managing contact lists, and tracking results relatively simple, even without much technical experience. Cons The main thing I liked least about Constant Contact was that some of the more advanced features can feel limited or require a higher-priced plan. The interface is generally easy to use, but certain customization options and automation tools could be more flexible for users with more complex marketing needs. Review Source Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with Constant Contact has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about Constant Contact is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about Constant Contact is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. SS Stacy S. Sales Marketing Coordinator Machinery Used the software for: 2+ years ### "Dependable solution for businesses looking to execute effective email marketing" July 6, 2026 5.0 My overall experience with Constant Contact has been very positive. It provides an intuitive platform for creating professional email campaigns, managing contact lists, and tracking campaign performance without a steep learning curve. Pros What I liked most about Constant Contact was how easy it made email marketing, even for users without technical experience. The drag-and-drop email builder, professionally designed templates, and intuitive contact management made it simple to create and send polished campaigns. Cons While Constant Contact is easy to use, I found some of its more advanced marketing and automation capabilities to be limited compared to other platforms. Building complex customer journeys, creating highly customized workflows, and managing detailed segmentation can feel restrictive. Review Source Response from Constant Contact July 9, 2026 Thanks so much, Stacy! It's great to hear the drag-and-drop builder, templates, and contact management made it so easy to get polished campaigns out the door without a steep learning curve. We hear you on wanting more room to build out complex journeys and detailed segmentation, and that feedback is genuinely useful as we keep building. Here's to many more campaigns ahead. cF christopher F. Brand Strategy Lead Marketing and Advertising Used the software for: Less than 6 months ### "Constant Contact has been a solid weekly tool" August 23, 2026 4.0 Over the past several months I have used Constant Contact for assigning a follow-up so it does not live in someone's inbox. This is how the tool behaves for us right now, not how a demo looked. Monday pipeline reviews now take half an hour instead of rebuilding status from email. Activity reminders are simple, which is why people actually close them instead of ignoring another notification. For a team our size it has been a clear yes, and we are staying on it. Pros Thanks to Constant Contact, logging every first conversation the same day it happens has become much smoother. Having all contact history in one place means handoffs no longer start with “who talked to them last?” Monday pipeline reviews now take just half an hour instead of piecing together status from emails. Simple activity reminders make it easy for people to close them rather than ignore yet another notification. Cons I would not stretch to invent a weakness. Constant Contact has been working well for our size of team. Review Source Response from Constant Contact August 24, 2026 Thanks for taking the time to write this, Christopher. Hearing that your Monday pipeline reviews dropped to half an hour, and that follow-ups no longer disappear into someone's inbox, is the kind of real-world result we want the tool to deliver. Since your experience is four stars and not five, we'd like to know what would close that gap for your team. Reach out anytime and tell us what would make the weekly workflow even smoother. DF David F. IT Director Renewables & Environment Used the software for: 2+ years ### "Solid email & contact tool for running multiple small businesses + church IT" August 20, 2026 5.0 It’s been reliable for keeping client and member communications organized across four very different operations (tree service, electrical, spa, and church). Contact management and email tools are straightforward, deliverability has been good, and it handles the day-to-day without drama. Works well for someone juggling multiple small businesses and church IT. Pros I run a tree service, electrical work, a spa, and handle IT for our church. Being able to keep all the different lists clean, segmented, and easy to email from one place is the biggest win. Templates are solid and the email organization tools save a lot of time. Cons more advanced automation features feel locked behind higher plans. Nothing deal-breaking, just something to watch as you grow. Review Source Response from Constant Contact August 24, 2026 Thanks for your 5-star review, David! Running a tree service, an electrical business, a spa, and a church through one platform is no small thing, so hearing that contact management and deliverability hold up across all four is great to read. We'll keep building Constant Contact to handle the day to day without drama, and we're glad it's helping you keep every audience straight. Jessica H. Owner Arts and Crafts Used the software for: 2+ years ### "Two thumbs up for Constant Contact" August 7, 2026 5.0 Used this software in law firms as well as outside sales for different industries. Always helped keep me on track. Pros Plenty of places to keep information and data organized. Logging contacts, notes, emails, and marketing all in one spot. Very easy to use. Cons One of my only complaints with constant contact is the cost, for a small business it doesn't fit into a budget. Review Source Response from Constant Contact August 10, 2026 Thanks for the kind words, Jessica! It's great to hear Constant Contact has helped keep you on track across such different settings, from law firms to outside sales. We appreciate your feedback on our pricing and will use it to improve our small-business offering moving forward. Here's to Constant Contact continuing to support you wherever your work takes you. AP Anaïs P. Content creator and Community Manager Management Consulting Used the software for: 2+ years ### "Email marketing" August 31, 2026 5.0 Pros The drag-and-drop editor lets me build an email campaign without having to write any HTML code. I can start with a template, replace the content, change the visual elements and get the campaign ready without needing a developer. Cons As the contact list grows, the cost becomes something I pay more attention to. For a small list, it can be quite reasonable, but businesses with a large contact database should definitely compare the pricing carefully with other email marketing platforms. Review Source Response from Constant Contact September 4, 2026 Thank you, Anaïs! It's great to hear the drag-and-drop editor is making campaign building so much easier; no code, no developer, just a template and your own ideas coming to life. That kind of speed and independence is exactly what we're going for. Here's to many more campaigns built exactly the way you want them! VR Verified Reviewer Marketing, Events and Communications Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use for email newsletters " September 8, 2026 5.0 I use Constant Contact on a weekly basis to send out an email newsletter to about 1,200 email addresses. Every week I use the same template but delete images and articles and add new ones as necessary. Pros I like how easy it is to create newsletters either from scratch or a previously used template. I also really like the drag and drop approach to building the newsletter. I also like that there is a native tie-in to Canva, so you can edit images or graphics with Canva when using them in your newsletter. I also love the ability to track clicks. Cons Sometimes, when building the newsletter, the blocks will snap to the wrong part of the newsletter. Fixing this is pretty easy, but it can be frustrating when trying to drag a box from the bottom all the way to the top and it snaps to the wrong position. Review Source Response from Constant Contact September 14, 2026 Thanks so much for sharing this! It's great to hear that the same template keeps working week after week for your 1,200-person newsletter, since swapping in new images and articles as you go is exactly the kind of flexibility we want you to have. Here's to many more newsletters ahead! AB Amya B. Administrative Assistant Music Used the software for: 1-2 years ### "Constant Contact is Effective " September 20, 2026 5.0 My overall experience with constant contact has been while and overall I use it daily with no complaints Pros Constant contact is very easy to use which makes the job feel like less work which leaves me more time to complete other tasks Cons Customer support is very decent. Could be better. I wish they had more live agents than ai chat boxes. Review Source AF Avery F. Artist and Tour Manager Arts and Crafts Used the software for: 2+ years ### "The quiet strength for my trusted email marketing campaigns" June 8, 2026 5.0 Formidable communication efficiency. It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders. Pros What I particularly like about Constant Contact is its foolproof reliability. It is an extremely reassuring tool, notably thanks to its excellent deliverability rate: I know that my emails land directly in my recipients' inboxes and not in their spam folders. Recent updates have brought very modern and elegant layout templates. I also appreciate the built-in event management tools that allow me to handle invitations and registrations directly from the platform, which is a real plus compared to pure email tools. Cons The main complaint I have about this application concerns its pricing model. Like some of its competitors, the cost is based on the total number of contacts stored in my list, and not on the volume of emails sent. If I have a large database but only communicate occasionally, the monthly bill quickly becomes very painful. Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer. Review Source Response from Constant Contact June 10, 2026 Avery, thank you for the five-star review! Knowing that Constant Contact is delivering real value for you is exactly what we're here for. We're looking forward to supporting your continued success. AT Angie T. Business Manager Child Day Care Services Used the software for: 2+ years ### "Makes emailing our membership a breeze!" November 7, 2025 4.0 I think it is a great product, very afforable and provides nice discounts for our non-profit. Overall the templates are easy to use and makes keeping in contact with interested parties a breeze Pros I love how easy it is to send out regular emails to our members and how COnstant Contact keeps track of my subscribers and emails so I am not sending emails to people who no longer want them. Cons I wish some of the email components were a little easier to move around. Sometime I would like to be able to move an entire block and I have to move pieces. Also, it would be nice if it was easier to position picture in a block. Some blocks are easy to do this with others its nearly impossible without redoing everything. Review Source Response from Constant Contact November 18, 2025 Hello Angie, thank you for your review of Constant Contact. We are thrilled that our tools make sending regular emails easy and help you keep track of your subscribers! We understand that arranging blocks and images can be a challenge, so we'll pass along your feedback to our product team so that we can bring meaningful improvements to our editor in future updates. Jesse Z. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient Tool For Email Management With Some UI Changes Needed" July 23, 2026 5.0 Constant Contact has been a great tool for communication and marketing management for organizations of all kinds. It is easy for customers to sign up and for email organizers to share their newsletters in case someone misses an email or can't see it in their inbox. Pros I like how it is easy to subscribe to email messages and unsubscribe. They also send email confirmations if you want to unsubscribe just to confirm it was you. It is also very easy to embed the message onto webpages and share a link for others to view it. Cons Their UI design is very outdated and the graphics don't look very pretty. Additionally, this tool doesn't offer the option to add a background to newsletters, which is pretty standard today. Review Source Response from Constant Contact July 28, 2026 Thanks for your feedback, Jesse. Making subscribe and unsubscribe simple, with confirmations built in, and easy embedding for sharing newsletters beyond the inbox is exactly what we want communication management to feel like. The UI refresh and newsletter background options are fair asks, and worth flagging to the product team as we keep modernizing the design. Imanol Alfonso P. Content Creator Marketing and Advertising Used the software for: 1-2 years ### "Solid Email Marketing Platform with Great Features" February 4, 2026 4.0 Overall, my experience with Constant Contact has been very positive. It's a reliable platform that delivers on its promises for email marketing. The ease of use combined with powerful features makes it a solid choice for businesses looking to improve their email campaigns. While there's room for improvement in pricing and advanced features accessibility, the platform offers great value for most users. Pros Constant Contact offers excellent email marketing tools with an intuitive interface. The templates are professional and customizable, making it easy to create engaging campaigns. The customer support is responsive and helpful, and the reporting features provide valuable insights into campaign performance. Cons The pricing can be a bit steep for smaller businesses or those just starting out. Some advanced automation features require higher-tier plans, which might not be accessible for everyone. Additionally, the learning curve for some of the more complex features could be improved with better tutorials. Review Source Response from Constant Contact February 22, 2026 Thank you very much for your review and your feedback, Imanol Alfonso! JG Jessee G. Director of Media Media Production Used the software for: 2+ years ### "Constant Contact" July 14, 2026 5.0 application allows me to turn casual, one-time viewers into loyal, regular listeners through targeted and automated communications Pros I use Constant Contact to send our weekly roundups and pre-sale offers. The drag-and-drop tool is very easy to master, and I appreciate the focus on high deliverability rates, ensuring our emails land in the primary inbox rather than our subscribers' spam folders. Cons I often struggle to achieve an ultra-minimalist, editorial design that aligns with our media brand's premium identity. Review Source Response from Constant Contact July 22, 2026 Thanks for the 5 stars, Jessee. It's great to hear that the drag-and-drop tool and strong deliverability are helping your weekly roundups and pre-sale offers actually land with your audience. The editorial, minimalist design challenge is a fair callout for a media brand with your kind of premium identity, and it's useful feedback for us to have as we keep building out template flexibility. Amber M. Owner Graphic Design Used the software for: 1-2 years ### "Great Tool for Communication!" March 23, 2026 5.0 Constant Contact was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros Constant Contact is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons Constant Contact has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review Source Response from Constant Contact March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! Candice C. Spa Director Cosmetics Used the software for: 1-2 years ### "Who said email is dead?" March 24, 2026 4.0 My clients loved the personal touch that was able to add through direct email and they came to expect it! Pros Using constant contact for email marketing and contact with my 2500 to 3000 client base was highly effective. Cons I loved the ease of creating monthly promotions for my bonafide client list. Also, the software integrated well with other platforms on social media. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) better integration with other platforms. Review Source Response from Constant Contact April 8, 2026 Thank you for your positive review, Candice! BK Brad K. Gigawatt AI - Founder and Executive Chairman Information Services Used the software for: 1-2 years ### "Constant Contact" July 5, 2026 4.0 Pros Statistical tracking tools (open rates, clicks) provide clear, actionable charts to adjust communication campaigns. Email deliverability is also excellent. Cons The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business. The interface for creating website sign-up forms also lacks modern design and graphical flexibility. Review Source Response from Constant Contact July 9, 2026 Thanks for the four-star review, Brad! Glad the reporting tools are giving you clear, actionable insight into your campaigns, and that deliverability's been solid too. We get that pricing as your list grows and the sign-up form design tools are real pain points, and that's exactly the kind of feedback that shapes our roadmap. If you want to talk through options for managing costs as you scale, reach out to our team and we'd be happy to help. VR Verified Reviewer Marketing and Communications Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy Communication" December 17, 2025 5.0 Pros We have been using constant contact for near a decade and the consistency of this product is amazing. The interface is so much more approachable than other applications and developing email campaigns are so easy and quick. Cons There could be more room for customization, but this is something that could come with an update in the future. Review Source Response from Constant Contact December 18, 2025 Thank you so much for your review and for being a loyal customer! We're proud to support you and your non-profit for nearly a decade and we look forward to supporting your marketing goals for many more years. VR Verified Reviewer Development Manager Online Media Used the software for: 1-2 years ### "Easy Going and Constantly Contacting" August 22, 2025 4.0 I've had a great experience with Constant Contact. Learning center and webinars and useful and stick to the skills I need, give me opportunity to feel comfortable exploring functionality on my own. Pros Easy to build campaigns and think strategically and wholistically about email communication, events, social media. Building communications to promote different aspects of organization is simple and mostly intuitive Cons Some of the integration from Donor Perfect feels clunky. So, data entry from raw data has been challenging (which in all honesty is probably partly our own fault) We got here from spreadsheets, so its a step in right direction, just challenging getting the less tech savvy in the space Review Source VC Valerie C. Marketing Manager Entertainment Used the software for: 1-2 years ### "Not My Fave Email System" April 29, 2026 3.0 It was very mixed. It was generally fine, but it was not the cleanest system to use. If you're looking for an affordable option, but do not require a lot of branding or robust marketing needs, this should be fine for smaller businesses. Pros It's affordable and fairly easy to use in building email campaigns and managing assets. Scheduling emails was also a breeze. Cons Emails look very clunky and do not appear as clean or as responsive as they should. I had many instances where I'd build an email, test it, everything looked great, but once deployed, it would have odd errors in the template, e.g. broken images that weren't inserted or placed there to begin with. Review Source Response from Constant Contact May 5, 2026 Thanks for your detailed review and valuable feedback, Valerie! HC Hilary C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Effective and User-Friendly Email Marketing Tool" March 26, 2026 5.0 Overall, my experience with Constant Contact has been very positive. It’s a solid platform for email marketing, especially for beginners or small businesses looking for an easy way to connect with their audience. Pros I liked how straightforward it is to create and send professional-looking emails. The templates are clean and customizable, and the contact management tools make it easy to organize and target specific audiences. Cons Some of the more advanced features can feel a bit limited unless you upgrade to higher-tier plans. It would be nice to have more flexibility in the basic version. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a detailed review, Hilary! RR Rosanne R. Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Consistent is the Constant Contact Way" May 22, 2025 5.0 I enjoyed working with Constant Contact's platform. I appreciate their longevity in this field and their reliability. They also do a great job of training and helping you learn how to use it. Pros I LOVE Constant Contact's email management. It's very easy to create lists that you can organize and streamline your email marketing. They also make it easy for you to test your audience when emailing a newsletter to. Great as you don't always want to send the same email out to the same people. Cons I am not a huge fan of their designs. As a visual artist, it's helpful to be able to personalize the templates to your brand, and it is not as easy to do that in Constant Contact. Plus, they became very pricy as you added more emails to your account, which is a major consideration for small businesses. Review Source CJ Céline J. Content Manager Consumer Services Used the software for: 6-12 months ### "My Review for Constant Contact " June 23, 2026 4.0 Pros Constant contact has easy to use mean its learning curve isn't steep. Its interface is also very clear. I also really appreciate the responsiveness of its customer service. Cons Its price is high compared to other software like Brevo and Mailchimp for almost the same contact lists. Review Source Response from Constant Contact June 29, 2026 Thanks for your review, Céline! We appreciate your 4-star rating and helpful feedback; we love to hear that our tools have been easy-to-use. VR Verified Reviewer Director Religious Institutions Used the software for: 2+ years ### "Great product overall! " December 8, 2025 4.0 I feel like it was hard at first, it took me 3-4 campaigns to feel confortable with the interface and to be able to design a template that I actually really like. Pros I like that is it synched with Donor Perfect and it automatically updates my contacts. I like to schedule the emails so they are sent while I'm on vacation (like a Christmas card, for example). Cons What I find less user friend is the dragging and dropping of elements when creating a campaign. It's taken me a bit of time to get used to it but once I did, it's actually very user friendly and easy to adapt the templates to what I need. Review Source Response from Constant Contact December 18, 2025 Thank you for your kind review! We're glad to hear that you got the hang of our drag-and-drop editor, keep up the great work. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.