# Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Constant Contact the right CRM solution for you? Explore 2925 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2925) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Efficient campaign creation tools 95% positive reviews out of 277 Most reviewers indicate email campaigns are easy to build, customize, schedule, and analyze, streamlining communication and marketing efforts for various audiences. Colleen A Owner, 2 - 10 employees. "What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns." Inconsistent text and formatting controls 68% negative reviews out of 149 Most users report difficulties with text editing, formatting glitches, limited customization, and unpredictable display across devices and email clients. Krista F Fund Development Coordinator, 2 - 10 employees. "Their build feature could use some more options and sometimes the text editing function gets very glitchy." Comprehensive email performance analytics 95% positive reviews out of 159 Most reviewers describe email tracking as highly valuable for monitoring opens, clicks, bounces, and unsubscribes, enabling targeted improvements and effective campaign optimization. Angelica B University Intern, 501 - 1,000 employees. "We were able to track email campaign performance and gauge the effectiveness of our messaging thanks to its analytics and reporting features." Deliverability and spam filtering issues 75% negative reviews out of 140 Most reviewers describe frequent problems with emails being flagged as spam, blocked by firewalls, or accounts suspended due to low spam thresholds. Adam Z Marketing Director, 11 - 50 employees. "Your email will sometimes find its way into the recipients trash or spam folder." Effective client relationship management 94% positive reviews out of 118 Most users comment that client support features help maintain consistent communication, nurture leads, and keep clients engaged across different business types. Bobby D CEO, 2 - 10 employees. "Support has been great and it gets the job done for multiple clients that we have provided services for." Cumbersome account and unsubscribe management 71% negative reviews out of 139 Most users report account cancellations, user management, and unsubscribing processes are inconvenient, often requiring manual steps or customer service intervention. ## Showing most helpful reviews Showing 1-25 of 2925 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. VR Verified Reviewer Director of Audio Visual and IT Religious Institutions Used the software for: 2+ years ### "Easy to Use and Reliable for Weekly Email Communication " April 26, 2026 4.0 I have used for about four years to send weekly emails for church groups, and overall it has been a very helpful and reliable tool. The biggest benefit for me is the low learning curve. It is easy to set up email campaigns, make updates, and reuse previous campaigns without having to start from scratch each time. What I like most is that I can quickly create and manage recurring communications. Since I send emails weekly, being able to duplicate or reuse campaigns saves a lot of time and keeps the process simple. One area I would like to see improved is the flexibility of the design templates. While the existing templates are useful, more customization options and a broader variety of layouts would make it easier to create emails that feel more unique and tailored to different groups or purposes. Overall, I would recommend Constant Contact, especially for churches, nonprofits, or small organizations that need an email marketing platform that is easy to learn and simple to use consistently. Pros is easy to learn and makes it simple to create, manage, and reuse email campaigns. It works well for weekly communication and does not require a lot of technical experience. Cons The design templates could offer more flexibility and variety. More layout and customization options would make the emails feel more personalized. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Because this was easiest for everyone to learn and use. Review Source Response from Constant Contact May 18, 2026 Thank you for leaving a review! We're thrilled our platform helps your church easily send weekly emails. We really appreciate your recommendation and valuable feedback regarding our email templates; that's an area of the product that our team continuously evaluates for improvements as our customers' needs evolve, and we'll share your feedback with our developers for consideration in future Constant Contact updates. VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Easy and Reliable Email Marketing Platform for Small Businesses" March 17, 2026 4.0 Overall, has been a dependable platform for managing email marketing and customer communication. It is easy to use, provides helpful tools for organizing contacts and creating marketing campaigns, and allows businesses to stay connected with their audience. The platform continues to make updates and improvements, which helps keep it relevant for businesses looking to grow their marketing efforts. It has been a useful tool for promoting events, products, and updates to our customers. Pros is a very user-friendly platform that makes email marketing easy to manage, even for small business owners who are not marketing experts. The drag-and-drop email builder is simple to use and allows us to quickly create professional-looking emails to promote new flavors, events, and seasonal specials at our business. The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward. From a marketing and sales perspective, it is a helpful tool for staying connected with customers and promoting campaigns. Overall, it offers good value for money for businesses looking for a reliable email marketing solution. Cons While the platform works well overall, some advanced features and automation tools could be more flexible. It can also take a little time to explore all the reporting and data management tools when first getting started, but once you become familiar with the system it becomes easier to navigate. The price is also a factor as your business grows with the number of emails you have the price steadily increases. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Ease of use and the initial cost and set up of the service. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a review and provide such valuable feedback for our team! VR Verified Reviewer Founder, Owner Marketing and Advertising Used the software for: 2+ years ### "A Delivery Powerhouse with a Creative Ceiling" April 30, 2026 4.0 Overall, my experience is positive. While I'd like to be more creative with the layout and design, the platform's functionality, detailed data collection, and the overall package are good value. Whenever I've had an issue, the CC Customer Service Team has always been quick to respond and help me resolve the issue. Pros The platform is reliable, easy to use, and a good value for the money. The data collection, analysis and automations are solid winners that are only outshined by their tremendous customer support. Cons The layout editor is pretty inflexible, or at least not a "friendly" user experience. While they have a lot of templates, there are definitely limitations on the creativity end. You can't resize images within blocks, for example, and when you create a new block yourself, you can't copy and paste them into a new template or save them as a content block for reuse. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Constant Contact We did not need as robust a CRM platform as Hubspot and ActiveCampaign included, and opted for the reliability and ease of use/learning that CC provided at a lower cost. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The contact list limitation and corresponding price increases. While Mailchimp's features were a little more advanced as you climbed in tiers, the pricing for the number of contacts and sends we have was not significant enough to justify the additional cost. Review Source Response from Constant Contact May 18, 2026 Thank you for leaving a review! We're thrilled to hear our support and automations bring you value. To enhance your designs, you can easily resize images by dragging the arrows in the lower right-hand corner of the Image Block to resize the entire block. Additionally, we just released Saved Content in our email editor, allowing you to save and re-use content blocks across emails. Check out our community article on the release here! https://community.constantcontact.com/news/post/introducing-saved-email-content-U5yuNq59ksymmGj BB Bree B. Ops Coordinator Education Management Used the software for: 6-12 months ### "Great and Reliable Mailing Platform" April 8, 2026 4.0 I have had a positive experience with overall. It is a reliable and user-friendly platform that is well-suited for consistent email communication and basic marketing needs. Although it may lack some advanced features found in more complex systems, it is an excellent choice for organizations looking for a straightforward and effective solution without a steep learning curve. Pros is user-friendly, especially for designing and sending email campaigns. Its drag-and-drop editor allows users to craft professional emails without technical expertise. It’s ideal for managing contact lists, segmenting audiences, and maintaining communication consistency. I appreciate that it integrates seamlessly with our DonorPerfect CRM! Additionally, the platform provides reliable templates and helpful guidance for users without marketing experience, like me! Cons The platform offers fewer advanced customization and automation options than other email marketing tools. The product is a bit pricey, especially as contact lists grow, and while reporting is helpful, it's not as detailed or customizable as other platforms. Review Source Response from Constant Contact April 15, 2026 Bree, thank you for your kind review! It’s great to know our user-friendly editor and seamless DonorPerfect integration bring ease to your life. We hear your feedback on the need for deeper reporting and more advanced features; you're not the only customer who feels that way and our team continues to work on the best ways to bring that to our platform. We are always working to evolve our platform to scale appropriately with your growing business, so your feedback is invaluable to help our team understand how to continue to bring value to you. VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "User-Friendly Email Marketing Platform for Growing Businesses" May 6, 2026 5.0 Overall, my experience with has been very positive. It’s a dependable and accessible solution for email marketing that helps streamline communication and grow audience engagement with minimal effort. Pros What I liked most about is how easy it is to create and manage email campaigns. The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement. Cons One area for improvement is that some advanced features and customizations are a bit limited compared to more complex platforms. However, its simplicity and ease of use make it a great choice for users who value a straightforward experience. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review and valuable feedback! JH Jenny H. Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Tool for Email Marketing Campaigns!" May 28, 2026 5.0 Pros I love using ! The platform is very user-friendly and makes creating and sending company email campaigns quick and simple. Cons One downside I’ve experienced with is that the platform can glitch fairly often. There have been times when the login page would not load properly. I’ve also experienced delays with campaigns sending out. Review Source Response from Constant Contact June 10, 2026 Thank you for your 5-star review, Jenny! We appreciate you feedback on the product experience as our development team works to ensure new updates are delivered without glitches or loading delays. RS Radha S. Legal Assistant Legal Services Used the software for: 6-12 months ### "Simple, Reliable, and Easy to Use" April 9, 2026 5.0 Overall, my experience with was positive. The platform is intuitive and easy to navigate, making it well‑suited for creating and sending email campaigns efficiently. It offers reliable performance and helpful reporting tools, though it can feel somewhat limited in customization and advanced automation as needs grow. Overall, it’s a solid option for straightforward email marketing, particularly for small organizations or users who prioritize ease of use. Pros What I liked most about was its user‑friendly interface and straightforward campaign setup. It made it easy to create, manage, and track email campaigns without a steep learning curve, and the reporting tools were clear and practical for monitoring engagement. Cons What I liked least was the limited flexibility compared to other email marketing platforms. Some customization options—particularly for layouts, automation, and segmentation—felt restrictive as needs became more advanced. Review Source Response from Constant Contact April 15, 2026 Thank you for your detailed review, Radha. We love hearing that the intuitive interface and clear reporting make campaign setup easy for you! We appreciate your honest feedback on needing more flexibility for advanced segmentation and automation as your needs evolve. We are always working to empower growing businesses, so this feedback is crucial in helping fuel the next updates we bring to Constant Contact. RJ Rashaad J. Junior A and R Associate Arts and Crafts Used the software for: 2+ years ### "Constant Contact" May 13, 2026 5.0 is a good solution for managing email campaigns in a simple and fast way. I found it useful for staying connected with an audience and sharing information in a more professional way. Pros The templates available make it easy to create clean-looking emails without needing any special technical skills. The analytics are also useful for getting a better idea of what works with the audience and adjusting certain content. Cons Even though the platform is easy to use, the cost can increase pretty quickly depending on the size of the contact list. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review, Rashaad! SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Constant Contact is great for sending mass emails to customers" April 23, 2026 4.0 Overall we did use for several years, but eventually changed to another system that was less expensive and easier to use. Pros We used to send out mass emails to our various customer groups. A Pro of using Constant Contact was the ability to send prepared emails to large groups of people at one time. Cons The cons of using included difficulty in creating the emails - the system was not easy to work with. The cost was more expensive than other options as well. Review Source Response from Constant Contact May 18, 2026 Thank you for taking the time to leave a review, Sherry! We appreciate your valuable feedback. SK Sam K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A great tool for novice marketeers." May 21, 2025 4.0 It has been a great marketing and communication tool for us. We have seen increases in our open rates and the tracking infomation has been very helpful. Pros The program has great versatility for a novice with an easy plug an play feel to bring about great looking results. The control over content design has been good for our small organization as the staff were able to learn the basics very quickly. Cons The cost is high but we were provided a non-profit discount. It sounded good but the way they bill us it equalled to us losing 2 months of value. The data management can be a little bumpy but once we adjusted a few things it was workable. Some of the features like embedding videos can be challenging. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) The other program was not good and difficult to use. Review Source AT Angie T. Business Manager Child Day Care Services Used the software for: 2+ years ### "Makes emailing our membership a breeze!" November 7, 2025 4.0 I think it is a great product, very afforable and provides nice discounts for our non-profit. Overall the templates are easy to use and makes keeping in contact with interested parties a breeze Pros I love how easy it is to send out regular emails to our members and how keeps track of my subscribers and emails so I am not sending emails to people who no longer want them. Cons I wish some of the email components were a little easier to move around. Sometime I would like to be able to move an entire block and I have to move pieces. Also, it would be nice if it was easier to position picture in a block. Some blocks are easy to do this with others its nearly impossible without redoing everything. Review Source Response from Constant Contact November 18, 2025 Hello Angie, thank you for your review of Constant Contact. We are thrilled that our tools make sending regular emails easy and help you keep track of your subscribers! We understand that arranging blocks and images can be a challenge, so we'll pass along your feedback to our product team so that we can bring meaningful improvements to our editor in future updates. Imanol Alfonso P. Content Creator Marketing and Advertising Used the software for: 1-2 years ### "Solid Email Marketing Platform with Great Features" February 4, 2026 4.0 Overall, my experience with has been very positive. It's a reliable platform that delivers on its promises for email marketing. The ease of use combined with powerful features makes it a solid choice for businesses looking to improve their email campaigns. While there's room for improvement in pricing and advanced features accessibility, the platform offers great value for most users. Pros offers excellent email marketing tools with an intuitive interface. The templates are professional and customizable, making it easy to create engaging campaigns. The customer support is responsive and helpful, and the reporting features provide valuable insights into campaign performance. Cons The pricing can be a bit steep for smaller businesses or those just starting out. Some advanced automation features require higher-tier plans, which might not be accessible for everyone. Additionally, the learning curve for some of the more complex features could be improved with better tutorials. Review Source Response from Constant Contact February 22, 2026 Thank you very much for your review and your feedback, Imanol Alfonso! AC Abbie C. Managing Director Events Services Used the software for: 2+ years ### "Constant Contact Review" November 29, 2025 5.0 has been a great experience for our non-profit. It helps us with all of our marketing. Pros is easy to use and a great value for our money. It helps us advertise all of our programs Cons Sometimes there are glitches and the program goes out of use for a short time. This does not happen very often.. Switched from [Microsoft Publisher](https://www.capterra.com/p/233254/Microsoft-Publisher/) It is easier to use than Microsoft Publisher Review Source Response from Constant Contact December 18, 2025 Thank you for your 5-star review, Abbie! VR Verified Reviewer Marketing and Communications Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy Communication" December 17, 2025 5.0 Pros We have been using for near a decade and the consistency of this product is amazing. The interface is so much more approachable than other applications and developing email campaigns are so easy and quick. Cons There could be more room for customization, but this is something that could come with an update in the future. Review Source Response from Constant Contact December 18, 2025 Thank you so much for your review and for being a loyal customer! We're proud to support you and your non-profit for nearly a decade and we look forward to supporting your marketing goals for many more years. RR Rosanne R. Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Consistent is the Constant Contact Way" May 22, 2025 5.0 I enjoyed working with 's platform. I appreciate their longevity in this field and their reliability. They also do a great job of training and helping you learn how to use it. Pros I LOVE 's email management. It's very easy to create lists that you can organize and streamline your email marketing. They also make it easy for you to test your audience when emailing a newsletter to. Great as you don't always want to send the same email out to the same people. Cons I am not a huge fan of their designs. As a visual artist, it's helpful to be able to personalize the templates to your brand, and it is not as easy to do that in . Plus, they became very pricy as you added more emails to your account, which is a major consideration for small businesses. Review Source JB Jeanette B. Development Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Manage your email campaigns with this easy to use software" October 22, 2025 4.0 My overall experience has been good. I'm relatively new to using , but our organization has been using it for a long time and have had good results with it. Pros I like being able to create and manage different mailing lists for our different email campaigns. I also like that it connects with our donor management software, making for easier data management. I also like seeing all of our email metrics. Cons Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures. Review Source Response from Constant Contact November 18, 2025 Hello Jeanette, thank you for taking the time to review Constant Contact. We are so pleased to hear that our integrations, list management, and reporting are driving great results for your team! We appreciate your feedback on our image editor, we'll pass that on to our product team for improvements in future updates. If you need more assistance crafting emails, our Knowledge Base and video tutorials are here to help you master designing engaging emails. LD Laura D. Client Success Specialist Marketing and Advertising Used the software for: 2+ years ### "Constant Contact Is a Viable Player in the Email Marketing World" April 10, 2025 4.0 Overall, I like and would recommend it to businesses and agencies looking for an intuitive, customizable email campaign platform. Pros is a user-intuitive email marketing platform that works really well for email campaign distribution, metrics and engagement data. Cons For an email automation series, it only shows you the full lifetime stats for users who go through the series and complete it. You cannot filter by month to see exactly how many users went through the series each month. Review Source JP Jason P. Development Director Environmental Services Used the software for: 1-2 years ### "A great CRM for Nonprofits!" March 25, 2026 5.0 I give it 5 stars for the overall experience. I rarely have any issues when I use it to add contacts or send emails. Pros I really enjoy how user-friendly it is and that multiple people on my team can add and edit emails without a lot of training. I also enjoy that it integrates with Donor Perfect Cons Sometimes adding multimedia can be a little burdensome with the formatting. For example, I'll add an image, but not be able to resize or move it where I want. Review Source Response from Constant Contact April 8, 2026 Thank you for your 5-star review, Jason! MC Margie C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "What's not to like??" June 9, 2025 5.0 We have been using for several years and it has been a valuable tool for us! We never need customer support because it is so easy to use! The pricing is affordable for a non-profit like us and we get great emails! I also appreciate the reporting and details. I can see exactly what our readers like and respond to. Pros It is very user-friendly and lots of great tools. I can compose and send out an email in minutes. I can target specific groups with certain emails, add pics etc. and then get the reporting on how it was received. Cons I really have no complaints. It is the perfect tool and the perfect price point for our organization. Review Source VR Verified Reviewer Director of Marketing and Communications Education Management Used the software for: 2+ years ### "Decent email platform" August 11, 2025 4.0 Pros Decent email platform for a pretty small organization. Easy to customize templates and make emails look nice. Cons When you forward an email from to someone else, that new recipient can accidentally unsubscribe the original recipient which is really frustrating. Emails end up in spam sometimes. Need more integrations. Review Source LH Liz H. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Worth the time and user friendly" September 23, 2025 5.0 I think it's user friendly and worth the time and money for what you get. Great competitor to mailchimp at the time. Pros I liked that it was easy to navigate and had a good variety of newsletter templates to choose from. I also like that you can see the stats of your email- opening rate, etc. Cons I can't think of anything that I didn't about CC. I had a positive experience when I used it for a daily newsletter. Review Source Jacob S. Program Manager E-Learning Used the software for: 6-12 months ### "Great for Mid-Budget" July 28, 2025 4.0 Solid platform with plenty of features for those working within a smaller budget and not needing full customization Pros is a great tool for email marketing. It's a good price for what you get, especially compared to competitors. Cons Compared to Mailchimp, it doesn't have the same body of customizable templates and layouts. So, email campaigns can obviously be created but orgs looking for complete customization might not be able to do everything they would hope. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact was cheaper than Mailchimp. Review Source AS Aaron S. Graphic Designer Computer Software Used the software for: 6-12 months ### "Simple and Effective Email Marketing Tool" March 12, 2026 4.0 has been a useful tool for creating email campaigns without needing complex marketing software. It keeps things simple while still covering the basics. Pros The email editor is straightforward and the templates make it easy to design clean campaigns. Managing contact lists is also quite simple, which helps when organizing different audiences. Cons For more advanced campaign customization, the design creative options could be a little more flexible. Review Source Response from Constant Contact March 17, 2026 Thank you for your review, Aaron! JS John S. New Business Specialist Automotive Used the software for: 1-2 years ### "Email Marketing made easy with Constant Contact" April 9, 2025 5.0 Overall I was satisfied with , I utilized it for multiple campaigns, and the only issue I had was having to pay more when my contact list exceeded limits. Pros is easy to use and has features I need, like social media management. Cons Cost is an issue, as it get expensive quickly when your contact list grows. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.