--- title: "Constant Contact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Constant Contact Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/31898/Constant-Contact/" page_type: "product" language: "en" --- # Constant Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Constant Contact ## What is Constant Contact? Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience with advanced AI and Automation tools, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com. ## What is Constant Contact used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Management](https://www.capterra.com/email-management-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Recognitions Shortlist Overall rating Based on 2,940 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Efficient campaign creation tools Comprehensive email performance analytics Inconsistent text and formatting controls Deliverability and spam filtering issues Starting price $12 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Marketing Automation / 2026 - SMS Marketing / 2026 - Contact Management / 2025 - Email Tracking / 2025 - Lead Generation / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Constant Contact alternatives Highest Rated [4.8 (655)](https://www.capterra.com/p/147415/EmailOctopus/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (6,248)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) ## FAQs about Constant Contact Overview ### What problems does Constant Contact solve? Constant Contact solves slow, disorganized email outreach by centralizing contact lists, audience segmentation, campaign creation, scheduling, and performance tracking. It helps small businesses, nonprofits, marketers, and membership teams send professional newsletters, automate follow-ups, manage event and social promotions, and identify engaged leads without manual list cleanup or guesswork. Answer based on 1193 reviews Overview ### Which roles and teams benefit most from Constant Contact? Constant Contact is most used by small-business owners, executives, and marketing teams that need a simple way to run email campaigns and audience outreach. Office managers and administrative staff use it to manage contact lists and event communications, while nonprofit and development leaders rely on it for donor engagement, newsletters, and promotional updates. Answer based on 2829 reviews Overview ### What company size and industries is Constant Contact built for? Constant Contact is designed for marketers, franchisors, universities, hospitals, real estate business owners, side-hustlers, nonprofits, and individuals, with 86% of reviewers from small businesses. It serves midsize businesses at 9% and enterprises at 6%, and is most common in nonprofit organization management at 11%, followed by marketing and advertising at 9%. Answer based on 2935 reviews Features and Usability ### What are the key features of Constant Contact? Constant Contact includes core email marketing features like customizable email templates, drag-and-drop campaign creation, contact management, list segmentation, and campaign scheduling. Differentiating features include A/B testing, drip campaigns and autoresponders, landing pages and sign-up forms for lead capture, plus reporting and analytics with open, click, and engagement tracking. Answer based on 1002 reviews Pricing ### How much does it cost and what fees or limitations are included? Constant Contact starts at $12/month for the Lite plan, with Standard at 35 and Premium at 80, plus a free trial. Reviewers say it is easy to use and worthwhile for newsletters, but pricing often rises as contact lists grow, and smaller nonprofits sometimes find advanced tiers harder to afford. Answer based on 594 reviews Integrations ### Which third-party tools and platforms does Constant Contact integrate with? Constant Contact integrates with WordPress, DonorPerfect, Microsoft Outlook, Canva, Shopify, Mindbody, Instagram, and Zapier. It supports over 100 integrations overall, spanning website publishing, nonprofit CRM, email and design tools, ecommerce, wellness scheduling, and social media, with additional catalog connections that extend compatibility across business apps. Answer based on 462 reviews Getting Started and Support ### How easy is it to onboard and train a team on Constant Contact? Constant Contact is generally quick to onboard for beginners, small teams, nonprofits, and volunteers, with many reviewers saying basic campaigns can be learned in minutes. It offers live online sessions, webinars, videos, and documentation. Admins or users handling automations, segmentation, or imports often need more time and support. Answer based on 203 reviews Getting Started and Support ### What customer support options does Constant Contact offer, and how do users rate the experience? Constant Contact offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as accessible, helpful, and knowledgeable, especially for live phone and chat assistance. Still, some report slow response times, automated runarounds, uneven chat quality, and frustration when issues require specialized or multilingual help. Answer based on 795 reviews Security ### How does Constant Contact handle data security and access control? Constant Contact uses permission-based emailing, unsubscribe controls, anti-spam protections, domain authentication, and two-factor authentication to protect contacts and campaign access. Reviewers also describe contact data as safe, private, and organized. Some note strict privacy settings, limited user-permission granularity, required two-factor login, and no password-protected internal report sharing. Answer based on 29 reviews ## Who uses Constant Contact? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient campaign creation tools 95% positive reviews out of 277 Most reviewers indicate email campaigns are easy to build, customize, schedule, and analyze, streamlining communication and marketing efforts for various audiences. Colleen A. Owner, 2 - 10 employees. "What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns." Inconsistent text and formatting controls 68% negative reviews out of 149 Most users report difficulties with text editing, formatting glitches, limited customization, and unpredictable display across devices and email clients. Krista F. Fund Development Coordinator, 2 - 10 employees. "Their build feature could use some more options and sometimes the text editing function gets very glitchy." Comprehensive email performance analytics 95% positive reviews out of 159 Most reviewers describe email tracking as highly valuable for monitoring opens, clicks, bounces, and unsubscribes, enabling targeted improvements and effective campaign optimization. Angelica B. University Intern, 501 - 1,000 employees. "We were able to track email campaign performance and gauge the effectiveness of our messaging thanks to its analytics and reporting features." Deliverability and spam filtering issues 75% negative reviews out of 140 Most reviewers describe frequent problems with emails being flagged as spam, blocked by firewalls, or accounts suspended due to low spam thresholds. Adam Z. Marketing Director, 11 - 50 employees. "Your email will sometimes find its way into the recipients trash or spam folder." Effective client relationship management 94% positive reviews out of 118 Most users comment that client support features help maintain consistent communication, nurture leads, and keep clients engaged across different business types. Bobby D. CEO, 2 - 10 employees. "Support has been great and it gets the job done for multiple clients that we have provided services for." Cumbersome account and unsubscribe management 71% negative reviews out of 139 Most users report account cancellations, user management, and unsubscribing processes are inconvenient, often requiring manual steps or customer service intervention. ## Features AI summary Based on 20,387 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**44%**) - **Campaign Analytics** (**40%**) Constant Contact supports all three features that reviewers rate highest: **Email Campaign Management**, **Campaign Scheduling**, and **Campaign Analytics**. Together, these capabilities help businesses create and manage campaigns, send messages at the right time, and track performance results, allowing teams to improve outreach, make better marketing decisions, and get more value from every email send. Email Campaign Management 4.6 (622) 73.79% of 622 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, automate, and personalize email campaigns while tracking engagement with detailed reports. Reviewers appreciate the intuitive interface, robust segmentation, and time-saving tools, though some mention limited A/B testing and occasional deliverability issues. Campaign Scheduling 4.7 (216) 76.85% of 216 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Campaign Analytics 4.4 (68) 61.76% of 68 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Contact Management 4.4 (389) 66.32% of 389 reviewers that rated this feature as important or highly important You can efficiently store, segment, and update contacts for targeted communication. Reviewers indicate importing and organizing contacts is straightforward, but some mention duplicate management, syncing with external systems, and mass unsubscribing could be improved. Mobile Optimization 4.5 (365) 64.11% of 365 reviewers that rated this feature as important or highly important It gives you responsive email layouts that look professional on any device. Some users say mobile previews and automatic formatting boost engagement, but a few note limited customization for mobile versions and occasional layout glitches, especially with images or dark mode. Email Marketing 4.5 (276) 61.59% of 276 reviewers that rated this feature as important or highly important Constant Contact offers a comprehensive suite for designing, sending, and tracking marketing emails. Users think the platform’s templates, automation, and analytics make campaign creation efficient, but some mention limited customization and occasional deliverability or formatting challenges. Constant Contact 143 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: This aspect helps you organize, segment, and update contacts for targeted messaging. Reviewers appreciate the ease of importing, managing, and segmenting lists, though some mention syncing issues with NeonCRM and desire more advanced customization or deduplication options. - Contact Management: You can efficiently store, segment, and update contacts for targeted communication. Reviewers indicate importing and organizing contacts is straightforward, but some mention duplicate management, syncing with external systems, and mass unsubscribing could be improved. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: With this capability, you can easily schedule, automate, and personalize email campaigns while tracking engagement with detailed reports. Reviewers appreciate the intuitive interface, robust segmentation, and time-saving tools, though some mention limited A/B testing and occasional deliverability issues. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Constant Contact offers a comprehensive suite for designing, sending, and tracking marketing emails. Users think the platform’s templates, automation, and analytics make campaign creation efficient, but some mention limited customization and occasional deliverability or formatting challenges. - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Marketing: Plan marketing campaigns for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - Image Library: Store and manage images - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mass Texting: Send messages to multiple subscribers at the same time - Media Library: Collection of images, videos and other digital content that can be used - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Optimization: It gives you responsive email layouts that look professional on any device. Some users say mobile previews and automatic formatting boost engagement, but a few note limited customization for mobile versions and occasional layout glitches, especially with images or dark mode. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Newsletter Management: Create and update newsletter content to increase engagement - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Preview Functionality: Preview materials before finalizing projects - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Simple Mail Transfer Protocol (SMTP): Internet standard communication protocol to transmit electronic mails - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Advertising: Create and manage advertising campaigns on social media networks - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (2,871) 4.2 Based on 2,871 reviews ## Pricing Value for money 4.1 (2211) Free Trial [View pricing plan details](https://www.capterra.com/p/31898/Constant-Contact/pricing/) Lite $12.00 Usage Based,Per Month It includes: - Basic Email Marketing - Automated Welcome Email for New Contacts - Social Marketing - Event Management - Drag & Drop Email Templates - AI Content Recommendations - Polls & Surveys - Reporting Standard $35.00 Usage Based,Per Month It includes: - Email marketing with subject line A/B testing and email archive - Resend emails to non-openers - Contact segmentation - Social media ads integration - Scheduled Email Sends - Subject Line A/B Testing - Registration Form - Custom Segments Premium $80.00 Usage Based,Per Month It includes: - Advanced email marketing with dynamic content - Custom automations - Custom contact segmentation - Search engine optimization - Advanced ads with a dedicated ad manager\* (required minimum spend/month) - Contact Activity Segmentation - Sell Products & Services - SMS Marketing Value for money 4.1 (2,211) 4.1 Based on 2,211 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (2054) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (2,054) 4.2 Based on 2,054 reviews ## User reviews Overall rating 4.3 Based on 2,940 reviews Filter by rating 5(1538) 4(997) 3(321) 2(44) 1(40) Mentioned topic Sorted by most recent Bianca S. Assistant Director of Conferences and Events Events Services ### "Constant contacts makes email communication easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 4, 2026 Overall, good platform. It made campaigns easy and a great place to segment your communication and subscribers. Pros I used constant contact a newsletter and direct email ad campaigns. I liked on how could create segmented subscribers for each campaign. Our campaigns were donor, partner, and alumni related. I like the structure and design of the newsletter and ad templates. I liked the preview view so you know how it would appear to subscribers. For a beginning like me, constant contacts was easybto grasp and understand. If i had trouble, i would simply search for tutorials or reach to constant contacts for support. Also the newsletters and email ads were mobile friendly! Cons What i liked least of constant contact was the price. It was more expensive than the other software. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reasons for choosing Constant Contact Looking for a more polish and professional platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2026 Thanks for the review, Bianca! It's great to hear that campaigns and subscriber segmentation were smooth for you. We're always working to make the platform even easier to use, so if there's anything that would take your experience from good to great, we'd love to hear it. Feel free to reach out anytime with ideas or feedback. ML Mike L. Global Head of Product Development Financial Services ### "An emailing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Pros Constant Contact turned out to be a valuable ally for my email marketing campaigns. Managing contact lists also stays simple, even with several different segments Cons Some advanced automation features lack flexibility compared to other solutions on the market, and customer support sometimes responds with a bit of a long delay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2026 Thank you, Mike! It's great to hear Constant Contact has become a reliable partner for your email marketing, and that keeping your segmented contact lists organized has stayed simple even as things get more complex. Here's to more successful campaigns ahead. RB Riccardo B. Marketing Expert Machinery ### "Great digital marketing solution for small and mid size companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 26, 2026 Pros Great digital marketing platform for small and mid size companies. Very easy to use and with a good UX. Excellent value for money. Cons Platform needs more translation for international users. Sometimes, platform is a bit slow when logged in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2026 Thanks, Ricardo. Hearing that the platform delivers strong value and an easy experience for small and mid-size companies is great to hear. The translation gaps for international users and the slowness you've noticed after logging in are useful specifics, and we'll make sure they're in front of the right team as we keep improving. LC Leah C. Communications Specialist Religious Institutions ### "Constant Contact is true to its name!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall it’s still a great experience. Love the ease and flexibility of the features. I also love that the staff reach out and are proactive in making sure we’re happy. Pros The consistency is key. They aren’t trying to improve on something that works perfectly. I’ve used other companies where as soon as I get comfortable with it, they change something. Cons I would love if the drafts were easier to find. I usually have to make multiple clicks to find them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jesse Z. Software Engineer Computer Software ### "Convenient Tool For Email Management With Some UI Changes Needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 23, 2026 Constant Contact has been a great tool for communication and marketing management for organizations of all kinds. It is easy for customers to sign up and for email organizers to share their newsletters in case someone misses an email or can't see it in their inbox. Pros I like how it is easy to subscribe to email messages and unsubscribe. They also send email confirmations if you want to unsubscribe just to confirm it was you. It is also very easy to embed the message onto webpages and share a link for others to view it. Cons Their UI design is very outdated and the graphics don't look very pretty. Additionally, this tool doesn't offer the option to add a background to newsletters, which is pretty standard today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2026 Thanks for your feedback, Jesse. Making subscribe and unsubscribe simple, with confirmations built in, and easy embedding for sharing newsletters beyond the inbox is exactly what we want communication management to feel like. The UI refresh and newsletter background options are fair asks, and worth flagging to the product team as we keep modernizing the design. Mittal B. Recruiter Information Technology and Services ### "Strong email deliverability" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 July 21, 2026 Ease of Use: High marks for accessibility. Setting up list segments, creating a basic template, and scheduling broadcasts takes very little time. Pros Constant Contact empowers small businesses with easy-to-use marketing tools. Its strong customer focus, collaborative culture, and commitment to innovation make it a company I'm excited to work for. Cons Pricing Escalation Limited Free trial Basic Automation Workflows: The visual automation builder is fairly limited compared to modern marketing hubs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 22, 2026 Thanks for your 5-star review and valuable feedback, Mittal! JJ John J. CEO Information Technology and Services ### "Constant Contact is outdated platform now" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 19, 2026 Contact Contact is a good idea, but just isn't novel any longer, the setup to create a new campaign is very outdated and needs to be smoother. And last, the cost is out of proportion for what it does. They are charging premium for a dated system that I don't think has been updated in the last decade. Pros Constant Contact is fine, it does what it is supposed to; it allows you to send email campaigns to your customers and can track the sends/opens/clicks. Cons If you have just a very tiny set of customers, then the cost can be free, but with any serious number of customer contacts the cost quickly adds up. Also, the interface to create a new campaign seems outdated and clumsy now, it should be easier by now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2026 Thanks for the honest take, John. The core of what Constant Contact does, getting campaigns out and tracking sends, opens, and clicks, is clearly working for you, but it sounds like the campaign builder and the pricing as your list grows haven't kept up with what you need from it. That's fair feedback, and it's the kind we take seriously when deciding where to invest next in our platform. If you're open to sharing more specifics on where the interface feels clunky, we'd like to get that in front of the team working on it. JG Jessee G. Director of Media Media Production ### "Constant Contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 14, 2026 application allows me to turn casual, one-time viewers into loyal, regular listeners through targeted and automated communications Pros I use Constant Contact to send our weekly roundups and pre-sale offers. The drag-and-drop tool is very easy to master, and I appreciate the focus on high deliverability rates, ensuring our emails land in the primary inbox rather than our subscribers' spam folders. Cons I often struggle to achieve an ultra-minimalist, editorial design that aligns with our media brand's premium identity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 22, 2026 Thanks for the 5 stars, Jessee. It's great to hear that the drag-and-drop tool and strong deliverability are helping your weekly roundups and pre-sale offers actually land with your audience. The editorial, minimalist design challenge is a fair callout for a media brand with your kind of premium identity, and it's useful feedback for us to have as we keep building out template flexibility. SS Stacy S. Sales Marketing Coordinator Machinery ### "Dependable solution for businesses looking to execute effective email marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 My overall experience with Constant Contact has been very positive. It provides an intuitive platform for creating professional email campaigns, managing contact lists, and tracking campaign performance without a steep learning curve. Pros What I liked most about Constant Contact was how easy it made email marketing, even for users without technical experience. The drag-and-drop email builder, professionally designed templates, and intuitive contact management made it simple to create and send polished campaigns. Cons While Constant Contact is easy to use, I found some of its more advanced marketing and automation capabilities to be limited compared to other platforms. Building complex customer journeys, creating highly customized workflows, and managing detailed segmentation can feel restrictive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2026 Thanks so much, Stacy! It's great to hear the drag-and-drop builder, templates, and contact management made it so easy to get polished campaigns out the door without a steep learning curve. We hear you on wanting more room to build out complex journeys and detailed segmentation, and that feedback is genuinely useful as we keep building. Here's to many more campaigns ahead. AH Ashley H. Marketing Coordinator Publishing ### "Constant Contact is Good Value for the Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 6, 2026 Overall, Constant Contact does a pretty good job for what we need it to as a small non-profit. It has definitely been worthwhile to keep around and very useful for keeping our members/donors/community members informed of organizational happenings. It also has good connectivity with other apps for forms, etc. Pros Working as a part-time marketing coordinator for a non-profit, Constant Contact seems to provide the most value for the money. It keeps our lists organized and is easy to use in terms of quickly sending out emails. Cons The actual email builder seems a bit clunky in terms of being able to quickly design a nice email. I generally find myself designing the email in Canva and importing the image, but then there is limited functionality with creating links, buttons, and form items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2026 Thanks, Ashley! It means a lot to hear Constant Contact's helping you keep your non-profit's members and donors in the loop, and that the list management and app connections are pulling their weight for a small team. We hear you on the email builder feeling clunky when you're trying to move quickly, especially around links, buttons, and form elements after importing a design, and that's valuable feedback to help our product team improve the experience. If you ever want tips on getting more out of the builder in the meantime, check out our blog or community page for helpful tips and tricks. [View all Reviews](https://www.capterra.com/p/31898/Constant-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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