# Page 12 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Constant Contact the right Contact Management solution for you? Explore 2924 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2924) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Constant Contact ## Showing most helpful reviews Showing 276-300 of 2924 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Mark L. Owner Information Technology and Services Used the software for: 1-2 years ### "Constant Contact Can Dribe Sales" August 31, 2021 5.0 Great affordable way to reach many people at once with your message and then find out how your message was received and if it worked. Pros I bought a 6 month program and ended up extending it. I was leary at first- but I ended up getting 3 new accts in about 1.5 years and have plenty of other leads from it I am working on. .It has some great features- You can customize your own email, and include your logo. Looks very professional too. It will help you schedule when you want to send your email blasts- and you do it from a list of contacts you have or they can provide lsists too. Then once done, the reporting is wonderful as it shows you how many clicks, how many did not open and if the emails did not reach their address. Cons I have to be honest the only thing is just a couple of items I want to see them add to their reporitng such as maybe arreas with highest reach and opens and being able to donwload most of the metrics- there were a couple fo areas that you could not do this with. Biut overall nothing major. Reason for choosing Constant Contact Reach more for less and addtional features plus reporting functions. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "Constant Contact for Email Marketing and Web Design " August 22, 2023 5.0 My experience is remarkable, Constant Contact is the main tool for creating, personalizing and sending outbound emails. Pros I like the fact that Constant Contact combines email marketing and web design capabilities unlike any other email marketing automation program that I have ever come across. Cons Ever since I started using Constant Contact, it has never failed to accomplish my daily needs, mainly creating and sending outbound emails. Review Source KC Kelsey C. Creative Lead - Digital Marketing Insurance Used the software for: 2+ years ### "My Experience with Constant Contact" August 6, 2023 5.0 Optimize email marketing.Lead generation.Website design and development. Pros I like how Constant Contact gives me the ability to send high volume marketing emails.In addition, it offers website design and web builder tools unlike any other email marketing software out there. Cons I use Constant Contact regularly and I do not experience any challenge. Review Source Charles Y. Founder Publishing Used the software for: 1-2 years ### "Well Established Email Marketing Tool" March 4, 2023 4.0 Overall, experience is good and the app serves my main purposes. Pros Using the Constant Contact templates is incredibly effortless. Furthermore, the design function includes a good colors scheme to match our corporate identity. The tools for managing our contact list allow us to keep our contacts active and segment them by demographics for more a effective campaign. Another excellent feature is the URL hyperlink for email sending, which is extremely beneficial to include in individual client emails. Cons The campaign displays often vary significantly between mobile devices and desktops. Rather than scaling down images or graphics displayed side by side or within text boxes, they are instead repositioned to fit the width of the page and stacked on top of other images or text. Furthermore, the auto-resend feature lacks the ability to test A/B subject lines and make corrections to emails. Although sent campaigns can be sorted into a folder, they remain visible in the full campaign list. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Features and price Review Source EF Erica F. Marketing Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is a great intro platform and very user friendly... but could use some updating" August 23, 2023 4.0 My company really likes Constant Contact, but I think as the business is evolving, we have outgrown Constant Contact. Especially since it seems the platform is slowly dying because of the little-to-no new features being added. Pros Constant Contact is very intuitive and user-friendly. People with no email experience can easily jump in and create nice-looking emails. Adding contacts and sending emails is also very simple! It really does all the basic things that a company would need to send emails. A perfect beginner email software! Cons Since I started using Constant Contact in 2019, the platform is virtually the same. We use other software (like Axios) that are constantly adding new features and content for their platform, whereas Constant Contact doesn't. Unfortunately, we have used Constant Contact to its capacity. Our emails cannot improve or change with the features that are currently available. It would be nice to see more customization in emails and better analytics reporting! Review Source TW Tracy W. Senior HR Director Biotechnology Used the software for: 2+ years ### "Best email marketing service ever!" July 5, 2024 5.0 I've been using this service off and on for over 15 years. Most recently, I've used it to produce our small biotech company's monthly newsletter. It works out great, and our employees look forward to it monthly. Pros Ease of use, the numerous templates for newsletters. Cons Nothing, everything I do in Constant Contact, I love. Reason for choosing Constant Contact I purchased it again because of the familiarity with the service and how easy it is to use. Review Source Response from Constant Contact July 11, 2024 Thank you for the kind words, Tracy! MM Michele M. Owner, Editor, Publisher Publishing Used the software for: 2+ years ### "Invaluable Tool for A Small Business or ANY Business" November 5, 2020 5.0 Constant Contact revolutionized the way we communicate with our clients to let them know what's coming up in our issues and how they can participate (our magazine is 100 percent supported by advertising) and our readers (each month we create an email "alert" with Constant Contact which lets our readership know that our free digital issue is now available online). My whole staff knows how to use it and it can be adapted to a great variety of communication purposes. Clients can download our rate kits from a Constant Contact email; readers can link to our issues from it. It has lowered our print bills for collateral materials immensely. No more printed flyers or brochures! And no more use of snail mail — clients can receive your Constant Contact mail immediately or at a pre-scheduled time. Pros Very easy to use. If you know how to upload an image or a graphic, you can create eye-catching emails or newsletter style communications very easily and modify or update them frequently and quickly. The analytics -- to see the percentage of recipients who opened your email and exactly which person did or didn't, the bounce rate which allows you to keep your lists current, and many other features are not only helpful but simple to use. Cons As time has gone on, the cost has increased, but it still saves us a great deal of money because our postage costs have gone way down. We hardly ever use our postage meter anymore for marketing mailings. It's all done through Constant Contact. They used to have a free desktop "widget" that allowed you to input an email address right from your desktop, but that has now been discontinued. It was extremely convenient for the way we do business. There are now other ways (paid) you can connect directly to Constant Contact to have new email addresses input, but we have not been successful at getting them to interface for us, even though they are supposed to work. Constant Contact support was not helpful on this at all -- this happened recently and was really our only disappointment with them EVER! Reason for choosing Constant Contact It was free at the time (for a certain low level of users) and the emails it produced looked more sophisticated in design than other products. Review Source GD Gabriel D. B to B Strategy Consulting Information Services Used the software for: 2+ years ### "Dive deeper into digital marketing channels" June 6, 2024 4.0 Best tool to define goals, target and develop a digital marketing plan that reaches the audience. It also provide direction for a given campaign and a framework for evaluating outcomes. Pros This tool is the centerpiece of my digital marketing activities. It represents products and brands in a clear and memorable way leaving a lasting impression on the target market. It is mobile friendly and easy to navigate. Has a great email marketing approach which sees to it that transition of leads into customers is smooth and effortless. Cons Everything is fine. It is an affordable tool to avoid the challenges faced in the digital world. However, the main challenge my colleagues have raised is the difficulty in cancelling the subscription. Some of them wanted to withdraw but it was hard for them. Review Source JM Jennifer M. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "A middle of the road product that gets the job done" August 18, 2022 3.0 Overall, it delivers your emails, it organizes different contact lists and you can segment them. You can schedule your emails and even add in social campaigns. It does what it should, however, creating the email is actually more complicated than it needs to be and it feels like you are designing in 2001 software with tables. Its a big disjointed and clunky. You don't' have the design freedom that is otherwise available in other products. It is more complicated to learn and create than others. It's missing the bells and whistles, so if you are more of a programmer than designer, than this would work great for you. Pros The deliverability is good, the easy to view statistics are a nice feature. Cons It lacks design functionality, and an intuition that users are now dependent on when creating an email quickly. The biggest issue I have with this is that if a user unsubscribes it takes a whole lot of work to get them back into the system. Some people unsubscribe to one email not realizing that it removes them completely and to get back on the list, they have to fill out a form (that you have to create) and can take a week or so to get them back in. So, it took LOTS of time to even figure that was happening and then had to create the form and wait a week etc etc. I understand there is a need for compliance but there has to be a better way... Review Source David F. Marketing specialist Marketing and Advertising Used the software for: I used a free trial ### "Constant Contact Review 2022. " September 15, 2022 4.0 As a small business owner, I wear a lot of hats. I'm responsible for everything from customer service to product development, and that can make it hard to find time for marketing. That's where Constant Contact comes in. Their platform makes it easy to create beautiful emails and track their performance. I can see who's opening my emails and clicking on my links, and that helps me to adjust my strategy on the fly. Plus, their live chat support is always there to help me when I need it. Thanks to Constant Contact, I'm able to connect with my customers and grow my business - without spending all of my time on marketing. Pros Constant Contact is one of the most popular email marketing platforms. It offers a wide range of features and is very user-friendly. I have been using Constant Contact for a few months now and I am very happy with it. Here are some of the pros: 1) It is very easy to use; even someone with no technical skills can easily create beautiful emails. 2) It offers a lot of templates and stock images, so you can create professional-looking emails without having to hire a designer. 3) It allows you to easily segment your list, so you can send targeted emails to different groups of people. 4) It includes powerful tools for tracking email opens, clicks, and bounces, so you can see how your campaigns are performing. 5) It integrates with many third-party services, such as Salesforce and Google Analytics. Overall, I am very pleased with Constant Contact and I would recommend it to anyone looking for an email marketing platform. Cons Overall, I was pleased with Constant Contact. The software is easy to use and navigate, and the email templates are attractive and customizable. I also appreciated the ability to track opens and clicks, as well as to segment my contacts into different groups. However, there are a few areas where Constant Contact could improve. First, I would like the ability to schedule emails in advance. This would be helpful for times when I know I won't be able to check my email for a few days. Second, I would like more options for automation. For example, it would be useful to be able to automatically send a follow-up email to people who didn't open my first email. Overall, Constant Contact is a good option for small businesses or individuals who want to send attractive emails with minimal hassle. However, there are a few areas where the software could be improved. Review Source AH Arianna H. Director of Brand Experience Supermarkets Used the software for: 2+ years ### "Constant Contact for Email Marketing" August 31, 2023 4.0 Constant Contact boost our brand online via email marketing. Pros Constant Contact eradicated traditional marketing strategies such as billboards via email marketing. In addition, Constant Contact enhances landing pages creation and website development. Cons Constant Contact doesn’t offer domain search and registration capabilities. However, it is easy to point domain from namesilo via nameservers. Review Source iY issam Y. issammgr Education Management Used the software for: 6-12 months ### "Pros, Cons, and Ratings for Constant Contact" January 7, 2024 4.0 We discovered that it has an easy-to-use interface that is simple to grasp. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice. continual contact user interface Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease. Pros Simpleness of Use We began our analysis of Constant Contact by examining its usability. We discovered that the service has an intuitive design that is simple to learn and utilize. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice. continual contact user interface Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease. Cons We feel that Constant Contact "fails" to satisfy the affordability test, despite being a tool designed to support the expansion of small enterprises. The tool ($12/month for the lowest tier subscription) can be perfect for your business if you simply have a few hundred members. If simple functioning is all you seek, then this is also true. You will have to pay a high amount, though, if you want Constant Contact to have all the capabilities you need to actually execute successful email marketing. Furthermore, extra fees apply for supplementary capabilities like SMS and Litmus' "Inbox previews." This implies that your overall cost will be significantly higher than what you may have anticipated. Therefore, in our opinion, you ought to definitely utilize the 60-day free trial prior to Review Source AM Andrew M. Program Manager Civic & Social Organization Used the software for: 1-2 years ### "Constant Contact a life saver for small non profits" June 28, 2023 5.0 Constant contact was very easy to learn, implement, and keep track of. It made a huge difference in the success of our email campaigns and newsletters. Pros Not only was constant contact easy to use, but it allows us to make targeted campaigns to help pull in donations. as a small non profit the only way we get continued funding is to create monthly newsletter email campaigns asking for donations. along with being so easy to create campaigns, it's also very easy for us to integrate stripe into constant contact so they can donate and it goes straight to our bank. it makes it very easy on our subscribers to provide support to the gubbio project Cons I don't have many cons about constant contact, if i had to put one, i guess i would say i wish they had pricing based on what features you use, so we could cut out the features we don't use to save a little bit of money. Alternatives considered [MonkeyPod](https://www.capterra.com/p/203848/MonkeyPod/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Corey J. Director of Strategic Communications Non-Profit Organization Management Used the software for: 2+ years ### "Great For Emails, But Other Features Are Getting Worse" January 11, 2022 3.0 I have used this for 5+ years and have always been happy with the email marketing side of it, but the product has gotten worse over the past five years. I feel they are more focused on selling "templates" than supporting the product we pay for. The survey function is basically unusable at this point, and I now have to use Survey Monkey for surveys when I used to only use CC. Pros Emails through constant contact look great, it's easy to use and customize and building email lists is very simple. Cons The survey feature was huge for us for the past few years, but they recently re-did this into "survey pages" which is terrible, very limited, and the exported data is always wonky. Support has been no help. This will cause me to look at other email platforms upon my renewal to look for a better "one-size-fits-all" solution. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source VR Verified Reviewer Assistant Manager Oil & Energy Used the software for: 1-2 years ### "Beneficial for Email Marketing & Lead Generation " February 25, 2023 5.0 Overall, it is a decent option.Suggestion - They should enable the option of online cancellation. Pros 1\. Email marketing and campaign management based on automation.2. Social media post scheduling is very helpful.3. Email surveys & feedbacks feature.4. Emails analysis and lead conversion.5. Email tracking on real time basis.6. Lead Generation via the Landing page.7. SPAM feature is awesome. Cons 1\. It costs more as compared to its competitors.2. Online cancellation of service is not available. Can be cancelled only through calls. Review Source JC Jessica C. Digital Marketing Analyst Financial Services Used the software for: 2+ years ### "Email Marketing and Web Design in One-Place" September 17, 2023 5.0 Create, customize and send high volume marketing emails for 24.7.365. Pros Constant Contact is the main tool that I rely on to carry out digital marketing processes, create landing pages and design websites seamlessly via drag and drop. Cons Constant Contact is an exceptional email marketing program, I do not come across features that are hard to use. Review Source BB Becky B. National Director of Development and Communications Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is a great tool" January 29, 2024 4.0 I love the product. It has helped enormously in growing our pressence and our brand. Pros CC is eacy to deploy and easy to use. With just some basic knowledge of design, you can create compelling emails that catch a readers attention. Cons There are issues with the syncing feature with both WIX and NeonCRM. It creates too many duplicate accounts. WIX synced accounts remain "unassigned to any list" until you manually open each account and assign it. Reason for choosing Constant Contact A trust and familiarity with Constant Contact and, at that time, price. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mail Chimp was more expensive at the time we made the switch. Review Source NM Ndara M. SEEK Coordinator Education Management Used the software for: 2+ years ### "Oooh how i love Constant Contacts 🥰" September 21, 2022 5.0 I’ve been using this program for a couple of years to help distribute information to families and members of a church. I enjoy be able to schedule information to be delivered at the same schedule every week and create gray new looks for information distribution. Pros The different templates that you can choose from. It really get me excited about sharing information and can be captivating and inviting for those receiving information. Cons Nothing, there’s a lot of features that I am still learning but I am sure once I need them they will be easy to learn. Review Source LS Lacy S. Marketing Strategist Utilities Used the software for: 2+ years ### "Outdated service" May 27, 2022 3.0 In general, Constant Contact feels like a software built decades ago that's bolted on features over time instead of a well-designed, intentionally integrated solution. Templates are old fashioned. Automations are limited. (For example, a welcome email cannot be a series.) Old sign-up forms are maintained, but weren't migrated to the new functionality, so we'd have to rebuild each one to modernize them. Custom contact fields are limited to text or date. Missing details like this add up to each project taking more time than it should. I suspect Constant Contact was a front-runner in the early days, but there are better email marketing solutions now at a similar or lower price point that offer a coherent, simple-to-use, and modern product. This was one of the first SaaS products I replaced with another service when I took over my job. Pros Drag-and-drop email builder is straightforward, and I appreciate the polling and RSVP functionalities. It's easy to collaborate with team members on the same projects (but not on a variety of projects -- see below). Overall the naming and location of items is intuitive, which makes it easy to find your way around if you've used other email marketing software. I like the ability to get a url to past email campaigns. Cons The templates and functionality are outdated, and it takes time to build out customized elements that fit with a modern aesthetic. Support is so-so; other service providers (such as MailerLite) have raised the bar with quick response times that Constant Contact just doesn't offer. This product works best for a single user or two. The list, segments, and tagging attributes offer flexibility, but they get out of hand quickly when used for multiple goals or by different teams. This email marketing service has been the hardest for us to keep clean. Additionally, there is a single unsubscribe form, which doesn't make sense when different teams use the same service. The search function for past campaigns doesn't work well, so it takes time to riffle through the list to what we need. This is how many of the features work: they're probably there, but it takes time to get what you need. Review Source SP Stephanie P. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Constant Contact is Easy to Deploy, Easy to use and Easy to Maintain!!!" July 21, 2022 5.0 Overall we love Constant Contact. It helps us to create informative and professional emails to send to clients informing them of upcoming salon events and sales. Constant Contact helps us track when clients no longer want to receive our emails. It also helps us when emails are incorrect so we can follow up with clients. Overall, it is a wonderful tool we use every day!! Pros It gives us the ability to create professional email campaigns!! Cons I don't have any issues really with Contact Contact. Maybe the only this is allow different people to log in w/their own user ID so that we can track who made changes. Review Source AG Adam G. Full Stack Developer Information Technology and Services Used the software for: 2+ years ### "Campaign & Content Management System" February 6, 2024 5.0 Pros Constant Contact allocates an extended range of features in one place. Web design, audience targeting, conversion tracking and automated publishing are among the features that I use on a daily basis. Cons Everything is automated and web design involves drag and drop functionality. I find zero downsides. Review Source Ismael David S. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Everything you expect" November 22, 2022 4.0 Sending email blasts is something to be taken seriously and Constant Contact provides the tools to develop a delivery that will catch your target's attention. You do need and eye for design to make it appealing but the tools are there for you make the best of it. Pros Creating campaigns feels like a breeze. Is very modular and easy to setup. Cons Navigation is slow since their last update. I was never fast but now is really noticeable to the point of over 10 seconds wait for very busy taks. Review Source KF Karen F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Review of basic Constant Contact features from a small nonprofit" October 23, 2023 4.0 Pros Easy place to 1) store your contact database with easy add/delete/edit/upload features, 2) send emails to all or part of said database, 3) get feedback on open/read/click rates seeing who is or is not engaging with your emails. Cons Would love more customizing design abilities in developing an email especially color and background choices. Would like easier ways to re-arrange contacts into and out of lists. Would like more customization ability when linking with social media. Review Source BS Brittany S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Constant Contact is amazing! " December 27, 2022 5.0 Wonderful experience here. I was able to keep my business at the top of clients minds, drive online spending, online booking and calls into my business. Pros In small business it's all about getting the most accomplished with the highest standard for quality, in the least amount of time. Constant Contact facilitates this process. Emails are easy to build, look great, go out on time with no technical glitches. Clients can unsubscribe at any time on their own and request to be added to the email list from your website! Cons It's a bit pricey for a super small business where every dollar counts. It's worth it if you need it. I ended up finding software to run my business and manage appointments that had email and text marketing integrated which is ideal. Reason for choosing Constant Contact I don't think Mail Chimp integrated with my current business software. Review Source Dontate P. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Software" June 16, 2024 5.0 Pros Great software often combines user-friendly design with robust functionality to meet a wide range of needs. It's crafted through the collaborative effort of developers, designers, and users to ensure it's both intuitive and powerful. Whether it's for productivity, creativity, or entertainment, great software can make complex tasks simpler and help users achieve their goals more efficiently. The mark of truly great software is its ability to evolve with changing technologies and user expectations, continually improving and innovating over time. Cons Future consumers value and integration. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.