# Page 15 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Constant Contact the right Contact Management solution for you? Explore 2924 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2924) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Constant Contact ## Showing most helpful reviews Showing 351-375 of 2924 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Susan A. Owner Marketing and Advertising Used the software for: 2+ years ### "Dependable Email Campaign Software" April 28, 2022 3.0 It is for lack of better words - clunky. The user interface is not too inviting and the templates unexciting. Pros Constant Contact was first on the scene for email marketing. It trained marketing people like myself the ins and outs of creating an email message, uploading contacts, and hitting send. It has always been reliable and delivery is the name of the game. Cons The templates are dated. The templates do not have a lot of openings for being creative and looking 2022. Formatting and adding images is not an easy task. For the novice or non-graphic person, I am sure the software is more suitable. I need better design capability. It is for lack of better words - clunky. The user interface is not too inviting and the templates unexciting. Review Source RI Robin I. graphic designer Graphic Design Used the software for: 2+ years ### "I'm a huge fan of Constant Contact" June 15, 2022 5.0 As a graphic designer, I have been using Constant Contact for almost 15 years. I've done several monthly e-newsletters, events, advertising, and announcements for several of my clients' businesses. Pros Constant Contact is very easy to use and has become an invaluable tool for a number of my graphic design clients. It's use has increased sales, spread news and increased fundraising efforts. It is a quick and effective method for users to increase business. Cons I don't really have any cons at this time. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact I was familiar with Constant Contact and the pricing and ease of use convinced me to stay with the product. Plus they are constantly adding features and capabilities. Review Source MB Mitalee B. Lead Consultant Information Technology and Services Used the software for: 1-2 years ### "A gem of a campaign digital marketing app out there" August 25, 2022 5.0 Overall, this app helps with hassle free digital marketing campaign management and is an asset to any organization for the business to grow. I would definitely recommend this app for any business looking for lead generation along with managing all email campaigns successfully. Pros Customizable templates Various options, seasonal templates List management Lead generation Cons Customer Support (only available on phone) Review Source JM Jessie M. Office Manager Medical Practice Used the software for: 1-2 years ### "Constant Contact Allows Us to Stay In Touch With All Of Our Current Patients And Potential New Ones" July 6, 2022 5.0 Constant Contact helps our small business to grow and reach potential patients on social media. It helps us reach an unlimited number of potential new patients and helps us stay better connected to our current patients as well. Pros I like how we can stay in contact with our patients in a variety of different ways. We can send out campaigns for specials we are having and keep our patients updated if there is weather or illness related closures. Cons Integrating this software with our current patient software took a little bit of creativity and work, but once we had it all figured out it was a great fit. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) We use ChiroTouch for scheduling appointments but when we tried to use it for keeping in touch with our patients it was not very reliable and the system kept failing and so we decided to change to Constant Contact. Review Source Jessie H. Member Services Specialist Utilities Used the software for: 2+ years ### "Great tool for our Cooperative" December 6, 2023 5.0 I'm happy with Constant Contact and we just renewed for another year. Pros Email management is easy to add/remove addresses, whether that's by me or those signed up. I love the social media scheduler feature, I'm able to schedule posts to go to multiple platforms from one program. Cons I miss the calendar. There used to be a calendar that integrated into Outlook so I could see all of my scheduled campaigns. It developed a bug that it's not working in Outlook. It was nice that I didn't have to log in to see if I had anything scheduled for the day. Review Source VR Verified Reviewer Marketing Manager Architecture & Planning Used the software for: 2+ years ### "Good product overall" September 16, 2023 5.0 Overall for a general email system I enjoy using constant contact. Pros Constant Contact is overall easy to use and update as your company needs. The support is very helpful and always able to assist with my questions. Cons Some of the features are limited in regards to customization. Also there are a number of emails that default to end users spam files so our entire contact list does not receive emails. Review Source SM Selene M. Publisher Used the software for: 2+ years ### "Constant Contact is an easy-to-use email marketing tool - a little pricey but worth the expense! " June 26, 2018 4.0 Overall a great product, easy to use, and functional. its minor limitations are countered by functionality, reliability, and the features it offers. The price is sometimes a turnoff when compared to other marketing email providers. CC offers easy to use templates that are almost fully customizable. Lots of extra features including campaigns, events, registrations, sign up forms etc. There are plenty of HELP menu items and tutorials. Love that there is no limit on the number of emails sent monthly. Overall a great go to product! Pros As an email marketing solution, CC fits most small to medium business owners needs with plenty of easy to edit templates, branded emails, newsletters, calendars, event apps, and website integrations. Additionally, business owners can set up events and registrations via the app. The templates are easy to use with varied options and designs. For more experienced handlers, HTML is available to set up templates. Emails offer clients and recipients the opportunity to opt out or stay tuned while landing the emails in their in box rather than their spam filters . Analytics are a plus and helpful to see what works and what doesn't in an email campaign. CC also integrates social media platforms. Overall it is a great all-in-one marketing tool. Cons While the software is generally easy to use, it is not intuitive and does on occasion produce glitchy results from missing images to random changes in text, font, and email structure. I do like the tiered pricing structure, although find CC to be far more expensive than their competitors. One of my biggest complaints is the placement of images - it doesn't really allow flexibility in design - if you are ok with their more cookie cutter template designs then its a 5 star - but the ability to place images becomes tedious and reduces the functionality. Overall the program is a go and worth the expense even if the image placement issues are annoying. Review Source Larry H. Service Manager Internet Used the software for: 6-12 months ### "Reliable Email Delivery, Automation and Insights" September 11, 2022 4.0 I love the software and all of the features that are included, but wish the price was a bit lower. Pros What I like most about this handy software is the user-friendly interface and guidance that allows even newbies to manage their email marketing efforts. Cons I personally feel the price point is too high and could probably be cheaper. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact I did not. I ended up choosing to use Mailchimp to handle my email marketing campaigns. Review Source BR Brad R. Outreach Coordinator Law Practice Used the software for: 2+ years ### "Effective " August 1, 2022 5.0 I've been using Constant Contact for over 5 years, and during that time have only had to contact their tech support a handful of times. They are easy to reach, helpful, and quick to respond. I've even recommended the software to my mother, who sends out a monthly newsletter for her woodworkers group, and she's been most pleased for the 4 or 5 months that she's used it now. Pros We've been using Constant Contact for over 5 years, and are consistently pleased with the results. Creating e-mail newsletters/campaigns which work seamlessly between desktop and phone displays is an easy and user-friendly process. It has a robust set of features for breaking down your database into various categories, and the reporting statistics are particularly detailed. Cons The only negative I have, and this isn't necessarily with the software itself, is that it does not have a Zapier integration with the case management system we use in our law office. It's worth noting that it does have a multitude of Zapier options, so I believe this issue is on the side of our cast management software. Review Source Lisa M. Global Marketing / Corporate Communication Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great for emails...limited reporting/info available" November 8, 2018 4.0 Constant Contact was a great tool for us while we were getting started with our email program. It's reasonably priced and easy to use and makes users look very professional. We just outgrew it and needed more in-depth marketing information so we've moved on. Pros Constant Contact is very user-friendly. With little to no training, users can easily create professional-looking emails. There are many templates to choose from and they, again, look very professional. It is perfect for businesses without designers on staff. Another major advantage is the pricing...it is SUPER reasonably priced. Cons A couple of issues...first, while I understand the need to manage contacts and spam issues, they can be unreasonable with blocking you from sending emails. People unsubscribe and claim you are junk mail even when you aren't...there's nothing you can do about it, yet you still get dinged for it. Second, you are limited in how much info you can see about users. We switched to another program that provides a lot more visibility into what users do, including linking to web pages visited. This isn't a fault of Constant Contact, it's just not a service they offer. Finally, be aware that there are a lot of challenges if you are sending to a lot of users with Outlook. I know that Outlook is difficult to work with, but many if not most business users use Outlook, so templates and emails have to display well there. It's a challenge with our new software as well...I don't know if anyone has really cracked the Outlook solution yet. Review Source VR Verified Reviewer Director de Proyectos Marketing and Advertising Used the software for: 2+ years ### "Email Marketing" December 25, 2022 5.0 ES muy práctica y efectiva esta herramienta para el email marketing. Pros Es una herramienta muy efectiva para el inicio de campañas de email marketing, tanto como de resultado y analisis de datos recogidos e información de las campañas. Cons No hay malas indicaciones o recomendaciones. Review Source MC Morrel C. Blogger web designer Computer Software Used the software for: 2+ years ### "Social media genius" July 17, 2022 5.0 I love it thank you it since I've been using it it has made me more money then I had made in the first two years of starting Pros It goes through all the social medias Tik Tok Instagram Facebook you name it to get what you need out to promote your business Cons It's not too much I don't like at the end of the day you get what you paid for if you don't want to spend a lot you still couple more and make money to get more out of it Review Source BF Bill F. Owner/Broker Real Estate Used the software for: Less than 6 months ### "Unbelievably poor support" April 12, 2023 2.0 Absolutely horrible Pros They have a fantastic idea but find it someone else. Cons Their support and you are just a number there. I had trouble importing contacts (which I paid someone else to fix). Customer service was supposed to have the premium support package because of the number of contacts. If this is the upper tier support I can't imagine how they treat the small contact list. Let me just say this wasnt just one attempt. We tried for weeks. It just shouldnt be this hard. Where I went to took me 2 days Reason for choosing Constant Contact More of the realtors used this product but the support was sooooo bad I switched to iContact. The funny thing was after all the nightmare and rude people I got they tried to bring me back, I set up an appointment at 7am PACIFIC standard time and they never called. Then about 40 mins later a nice lady called and argued with me about the time being 8:40 MOUNTAIN standard time. What irony. I ended up being super happy wh the new place having just sent my 2nd email blast out. SOOOOO happy I didnt stay. Watch out though, they charged me for my SMS (text messages) which never got set up and they won't refund. Not that much money but its the point of their service. BEWARE Review Source AK Andrew K. Sales Manager Industrial Automation Used the software for: 6-12 months ### "We switched from Active Campaign to Constant Contact." February 21, 2024 5.0 Great. As mentioned in the title, we switched from using Active Campaign to Constant Contact. Pros It's very user friendly and intuitive. I could set up an e-mail blast/campaign within minutes from just a first time use without having to watch a video or learn about the interface. Cons It would be great if you could schedule out or separate audiences for e-mail blasts based on location or time zone. I think the other work around is to manually separate different contact lists. Alternatives considered [Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Constant Contact User reviews and the easy to use interface. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Less intuitive. Constant Contact has cool social media integrations with AI. Active Campaign seems to be more popular in Europe versus North America. Review Source SS Steve S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Closed my account without notice or cause, customer service is friendly but poorly trained" July 10, 2020 1.0 This was the worst experience I have ever had, with any company, for any reason. It set my company back days of work. Do not use Constant Contact. Pros If someone were able to use Constant Contact without ever contacting customer service and if they didn't have a reputation for closing accounts, their interface is adequate for its intended purpose. It's possible to send E-Mails that appear as they do in the editor and their statistics for E-Mails that are actually able to be sent are presented well. Cons I spent 2 hours and 47 minutes on the phone waiting for their "deliverability team" to answer a question about SPF and DKIM and bounced messages, over six calls, before I finally gave up. I was never able to get in touch with anyone who know what he or she was talking about. I figured out the answer myself through a Google search hours later. When I signed up for Constant Contact, a salesperson called me to upsell their services and asked what industry I was in, so I told her. I used the service for a month and spent hundreds of dollars to have my employees investigate their API. Eventually, I complained to them about their poor wait times and someone called me to apologize. I spent 25 minutes on the phone with her and she told me I would get a 25% discount and they would get back to me about that in a few hours. After a few hours, instead of a discount, they sent me an E-Mail saying my account was closed because I was associated with an industry where I might send spam. I had only sent one message in the history of the account. That's after I had told them before what industry I was in, and after I was helpful to them for 25 minutes of uncompensated time to tell them what was wrong with their customer service. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Their customer service agents called me and seemed like they were more helpful than the agents would be at their competitors. That turned out to be an erroneous assumption. Review Source Edgar G. Director Marketing and Advertising Used the software for: 1-2 years ### "Powerful Email Marketing Platform" April 4, 2024 5.0 Great email marketing platform with friendly user interface. Pros Friendly user interface, templates and tracking management. Cons You need enough budget to start an email marketing campaign. Review Source RS Ryan S. Owner, Director Legal Services Used the software for: I used a free trial ### "A Business Communication Essential" January 1, 2024 5.0 Pretty good, similar to other products, ultimately I did not continue with the product only because I had another CRM that I am so entrenched with and Constant Contact was not being utilized to its full potential. Pros The fluidity of the software, ease of use and customer support Cons Aside from getting set up and a slight learning curve as with the implementation of any software solution, there isn’t really anything cons that I feel strongly enough to mention. To each their own. Review Source Chris P. Vice President Computer Software Used the software for: 2+ years ### "Excellent tool for tracking effectiveness of your Marketing and Email campaigns" April 4, 2024 5.0 We used it a lot when it first came out and was less expensive. After not using it for a while, we gave it another go and were pleased with the results. Pros Super easy to setup, schedule, add branding, images, and best of all see the response rates. Cons Sometimes it would format pictures oddly. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Constant Contact Ease of use, versatility, Email Tracking. Review Source KB Karlene B. Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "We love CC!" June 27, 2024 5.0 Pros User friendly and very very easy to use. Cons We wish there were more templates that we could choose from. Review Source Response from Constant Contact July 11, 2024 Hi Karlene. Thank you so much for rating your experience with us so highly! José Manuel M. Gerente de Marketing Consumer Services Used the software for: 2+ years ### "La herramienta que siempre usamos para mail marketing" March 13, 2023 5.0 Estamos muy contentos usando Constant Contact y esperamos seguirlo usando Pros Su facilidad de uso y nivel de soporte nos han sorprendido gratamente, pero también la posibilidad de armar y enviar encuestas tipo preguntas con secuencia lógica, para evaluar el desempeño de nuestro personal y servicios. Cons Su esquema de cobranza no es lo mejor, y resulta más caro que la competencia Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Ya habíamos probado (99 direcciones email) la versión gratuita y decidimos continuar Review Source SG Sarah G. Communications and Safety Specialist Education Management Used the software for: 2+ years ### "Used for 14+ years" November 4, 2021 5.0 I'm happy with it -- I've used it for 14+ years. Pros There have been many improvements over the years, and the functionality, for the most part, works really well for our need. We're sending 3-4 emails out each week. Layouts look nice and are easy to update, and mobile/desktop designs look good. Cons There's been an ongoing glitch with misspelled words, where you have to manually edit them (the system will delete the entire paragraph if you try to click on the red line to autocorrect). That gets frustrating. Review Source KS Kim S. Realtor Real Estate Used the software for: 2+ years ### "Constant Contact Makes Social Media Management Easy!" April 1, 2022 5.0 My experience has been exceptional with Constant Contact. I recommend it to other agents. Pros I like this software because I can do everything from social media management to email marketing, to list building with one product at a low price. Cons I can think of nothing that I would add to this software at this time. Review Source RS Robert S. Digital Content Coordinator Furniture Used the software for: 1-2 years ### "Connect with your Audience" August 28, 2023 4.0 Overall, my experience with Constant Contact is mostly positive. After nearly two years of using the platform, I have gotten used to what I would define as the quirks of the platform and have found a rhythm building and sending monthly newsletters. There are things about the platform that I don't like and would change, but in general it is an easy platform and allows businesses of all sizes to easily connect with their audience on a regular basis with many integration options. Pros Constant Contact is a relatively easy platform to learn and use. Uploading contacts, built in reporting tools, and many integrations give business owners tons of flexibility to streamline their marketing processes. Cons While the platform is relatively easy to use, it does come with its quirks. When building email newsletters, it would be extra convenient to be able to group layers into blocks and then duplicate the blocks to make building faster and more efficient. I would also love if Constant Contact recognized shortcuts such as undo, redo, etc. Review Source RG Rissa G. Sr. Director of Marketing and Communications Non-Profit Organization Management Used the software for: 2+ years ### "Easy to Use but could be better" April 4, 2024 4.0 Pros I like the ability to create branded bulk messaging quickly and do all my editing right in the platform. Cons They changed the platform over the years and now you have less control. You used to be able to change the code right there in the email builder, even when using templates. Now you can't. Sometimes it is easier to change little things like colors or text on single words in the code but the template builder limits you and if you want a change that like, you often have to create a new block of text. Review Source AW Anne W. Owner Entertainment Used the software for: 1-2 years ### "I wish this was easier to use" January 18, 2024 3.0 I don't use this product as much as I had hoped. I can get some support, but many times it seemed the answers to my questions were kept behind a paywall. I already pay a subscription and other expenses to get here, so why not help me stick around? I don't have time to take classes, webinars, and watch tons of videos just to use the product. This was supposed to make my business tasks easier, not throw another job in my lap. I'm not bitter. I just feel that the interface could be more user-friendly. I may have to switch when I have time to find a more suitable product. Pros I like that CC has features like multiple campaign tracking, customizable templates and such. There seems to be places to add a lot of detail and make adjustments. That is the problem. Cons For someone new to the platform or someone who is not tech-savvy, it's hard to figure out how to get things the way you want them to be simply and easily. I would prefer a simple and easy-to-follow graphic way to complete tasks with another layer that digs deeper into the details if I want it. Reason for choosing Constant Contact I thought this product would be easy to use and provide me with a one-stop shop for my marketing needs. Review Source Response from Constant Contact January 22, 2024 Hello Anne, Thank you for reviewing Constant Contact. I'm sorry to hear that the tools aren't as intuitive as you hoped they'd be, but I want to make sure we provide the right resources to help make things easier. Our community has a lot of helpful discussions, articles, and posts, and I'd certainly head to our New Customer Hub at this link https://community.constantcontact.com/t5/New-Customer-Hub/ct-p/onboardinghub Though I know you're not a new customer, this page would still be helpful. Here you can watch tutorials, attend live sessions, connect with peers, and more. If you're ever needed to talk with someone about how to do something, don't hesitate to call our support team. We'd be happy to walk you through it. Appreciatively, RJ from Constant Contact ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.