# Page 2 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Constant Contact the right Email Marketing solution for you? Explore 2923 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2923) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Constant Contact ## Showing most helpful reviews Showing 26-50 of 2923 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Elevating Donor Communications with Constant Contact" February 21, 2026 5.0 Overall, my expereince with Constant Contact has been excellent. Also, our donor community has also noticed the improvement in the design and professionanlism. Pros I use Constant Contact to manage our newsletter, donor, and fundraising email campaigns. The platform is easy to use both in designing emails and managing email databases. This includes being able to segment email lists. We have started to use the Events option to plan and manage communication for our events. After our last event, I used the Survey function for the first time to receive quick feedback from our attendees. We are still learning, and the customer support has been responsive and provided excellent guidance. Cons With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices. However, it takes practice, and the customer service has been great when I got stuck. Review Source Response from Constant Contact March 3, 2026 Thank you for your 5-star review, Edmund! We're happy to hear that your experience has been excellent, even with our support team when you get stuck. Don't ever hesitate to reach out; we've got your back and we're always happy to help! Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with Constant Contact has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about Constant Contact is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about Constant Contact is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. MBM Mary Beth M. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Constant Contact" October 16, 2025 5.0 We've been using Constant Contact for just about 2 years now and it has transformed the way we communicate with our supporters. The metrics are so helpful as they guide us in our communication strategies, which is like having a marketing team on staff! Pros There are so many options to choose from for templates, segments and the integrated applications simplify the process of sending something out. My favorite is the survey page. Cons I haven't found anything that I dislike though there are so many options to choose from, sometimes it's a bit overwhelming. Switched from [VerticalResponse](https://www.capterra.com/p/61128/VerticalResponse/) Not enough options and we really wanted to have different integrations as we continue to refine our communication strategies. Review Source Response from Constant Contact November 18, 2025 Hello Mary Beth, thank you for taking the time to leave a review. We are thrilled that our toolshave transformed your communication, making it feel like you have a marketing team on staff! That is truly fantastic and exactly what our tools are intended for; to make your life easier. We hear you when you say that the many options can be overwhelming. Remember, our accessible Knowledge Base and Ask a Trainer experts are here to help you learn your way around the platform. Both of those options are available in the help section of your account, which can be found in the top right of your home page dashboard. Sarah M. Owner Retail Used the software for: 1-2 years ### "Connect with your clients" November 28, 2025 3.0 Constant Contact lets you create great looking email campaigns that will get client and customer attention. The add-ons such as video integration allows for accelerated digital campaigns that get results. Pros Constant contact provides effective email management solutions to grow marketing and sales goals. The data management tools help create actionable lists and campaigns. The ease of use allows for simple plug and play designs and navigation. Cons The value for money with Constant Contact is acceptable, but could be better. There is also limited customer support but there are lots of online resources available to answer questions. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact It provided similar email marketing services at better value. Review Source Response from Constant Contact December 18, 2025 Thank you for your review, Sarah! We're glad our easy to use tools help you create effective email campaigns to manage contacts and achieve sales goals. We recognize pricing is always a key factor, so we strive to offer competitive packages and products. When it comes to support, we offer an extensive Knowledge Base and free live webinars for support when needed, along with live chat and phone support! SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "Constant Contact at ECL’s Email Marketing " September 9, 2025 4.0 My four years experience with Constant Contact has been fruitful especially when creating targeted promotional campaigns. Pros It is easy to use Constant Contact to create, customize and send professional-looking emails to customers and prospects. Automation features in Constant Contact saves time and streamline email marketing processes via aspects such as autoresponders. Cons Constant Contact pricing is high, especially when looking to use advanced features on premium tiers. Review Source EW Elizabeth W. Finance team Non-Profit Organization Management Used the software for: 2+ years ### "Great tool for email design, monitoring and list management" August 21, 2025 5.0 Very positive. We like the connection/syncing with our database and the system is generally very easy to navigate. Pros Connection to our database, clear and easy to analyse stats including individual engagement and very easy to create and design email campaigns. Cons Recent updates were made and now the specific tools and options for use when editing emails designs feel a little harder to find, but they are still available and the results are always good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Connects directly to our database and avoided having to mange two separate mailing lists. The direct connection and list management from the database really was a gamechanger and so much easier! Review Source AA Akeem A. Managing Partner Accounting Used the software for: 2+ years ### "Constant Contact in Accounting Email Marketing Strategies" August 27, 2025 5.0 Constant Contact boost sales and marketing via creation, customization and sending high volume outbound marketing emails. Pros Constant Contact not only allocates email management and email marketing tools but also offers data management and website creation features. Constant Contact allocates a wide array of email templates that boost our sales in real-time. Cons Since I implemented Constant Contact in 2019, I have never failed to accomplish my tax and accounting sales needs. Review Source Shawn V. Founder and CEO Marketing and Advertising Used the software for: 1-2 years ### "CONSTANTLY CONTACTING" March 2, 2026 5.0 At first, I had a designer who did all of my design and implementation for social and newsletters. He used and swore by Constant Contact. Then at one point it became necessary for me to do this work increasingly by myself. So, when I took over the software, I was a tad nervous at first, but it was all for not because it flowed easily within a very short time. In fact, there was little to no lag from learning new software so most of its architecture and design was very similar to a multitude of apps I had previously worked with. I breathed a sigh of relief. Pros Its design is simple and easy to manoeuvre and easy to use. It seems to be geared equally to newbies and individuals (like small business owners) who may not have a lot of hands-on design experience. Cons It can be a little slow at times. But that may also be a byproduct of the large database I have. A few times I had some challenges finding the various sites within the app, but after a bit of use, this became easier and easier. Review Source Response from Constant Contact March 17, 2026 Thank you for your kind review and valuable feedback, Shawn! MS Margaret S. N.A Insurance Used the software for: 2+ years ### "2 stars no customer support" February 13, 2026 2.0 Pros It's intuitive to use the basics of the platform. Easy to build campaigns and make them look nice... Cons Their support is really lacking. The online chat NEVER works. Most of their emails aren't monitored. There's no one here to help. The phone assistance transfers you 3+ times. Not good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) regretting it now. But better customizatioin on the platform Review Source Response from Constant Contact February 22, 2026 Hello Margaret, thank you for your valuable feedback. We apologize that your support experience so far hasn't been very good, but I assure you our award-winning support team can get you the help you need. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name, account email address, and a reference to this review so that our team can help you out. BT Beatriz T. Administrative Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Constant Contact=Productivity" October 17, 2025 5.0 I absolutely love it; the ease of customers reaching us directly is a big plus in this business, no need to worry about competition. Customer service is fast Pros Email engagement is fast and very productive to use. The ease of customers reaching out directly to (1) business registered with Constant Contact is a PLUS Cons Occasionally, emails are sent to spam. We are working on getting our settings accurate, so those vital time-sensitive messages get to us FAST. Review Source Response from Constant Contact November 18, 2025 Hello Beatriz, thank you for the 5-star review! We are glad to hear that our fast engagement and direct customer reach are a huge plus for your business. We hear your concern about emails going to spam. Remember that strong email authentication is crucial for fast delivery, and our Support Team and Knowledge Base are ready to help you optimize your settings if you need further assistance. Imanol Alfonso P. Content Creator Marketing and Advertising Used the software for: 1-2 years ### "Solid Email Marketing Platform with Great Features" February 4, 2026 4.0 Overall, my experience with Constant Contact has been very positive. It's a reliable platform that delivers on its promises for email marketing. The ease of use combined with powerful features makes it a solid choice for businesses looking to improve their email campaigns. While there's room for improvement in pricing and advanced features accessibility, the platform offers great value for most users. Pros Constant Contact offers excellent email marketing tools with an intuitive interface. The templates are professional and customizable, making it easy to create engaging campaigns. The customer support is responsive and helpful, and the reporting features provide valuable insights into campaign performance. Cons The pricing can be a bit steep for smaller businesses or those just starting out. Some advanced automation features require higher-tier plans, which might not be accessible for everyone. Additionally, the learning curve for some of the more complex features could be improved with better tutorials. Review Source Response from Constant Contact February 22, 2026 Thank you very much for your review and your feedback, Imanol Alfonso! AC Abbie C. Managing Director Events Services Used the software for: 2+ years ### "Constant Contact Review" November 29, 2025 5.0 Constant Contact has been a great experience for our non-profit. It helps us with all of our marketing. Pros Constant Contact is easy to use and a great value for our money. It helps us advertise all of our programs Cons Sometimes there are glitches and the program goes out of use for a short time. This does not happen very often.. Switched from [Microsoft Publisher](https://www.capterra.com/p/233254/Microsoft-Publisher/) It is easier to use than Microsoft Publisher Review Source Response from Constant Contact December 18, 2025 Thank you for your 5-star review, Abbie! RS Renee S. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Like but don't like" February 16, 2026 3.0 Pros I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template. Cons What I like least about Constant Contact is that you are charged according to how many emails and/or contacts you have stored in their program ... whether they are all used or not. Review Source Response from Constant Contact February 22, 2026 Renee, thank you for taking the time to leave a review and for your feedback on our pricing structure. We'll pass that along to the appropriate team to ensure that future updates to our pricing will meet the needs of our customers. VR Verified Reviewer Marketing and Communications Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy Communication" December 17, 2025 5.0 Pros We have been using constant contact for near a decade and the consistency of this product is amazing. The interface is so much more approachable than other applications and developing email campaigns are so easy and quick. Cons There could be more room for customization, but this is something that could come with an update in the future. Review Source Response from Constant Contact December 18, 2025 Thank you so much for your review and for being a loyal customer! We're proud to support you and your non-profit for nearly a decade and we look forward to supporting your marketing goals for many more years. KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. RR Rosanne R. Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Consistent is the Constant Contact Way" May 22, 2025 5.0 I enjoyed working with Constant Contact's platform. I appreciate their longevity in this field and their reliability. They also do a great job of training and helping you learn how to use it. Pros I LOVE Constant Contact's email management. It's very easy to create lists that you can organize and streamline your email marketing. They also make it easy for you to test your audience when emailing a newsletter to. Great as you don't always want to send the same email out to the same people. Cons I am not a huge fan of their designs. As a visual artist, it's helpful to be able to personalize the templates to your brand, and it is not as easy to do that in Constant Contact. Plus, they became very pricy as you added more emails to your account, which is a major consideration for small businesses. Review Source MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is GREAT" March 9, 2026 5.0 we've been using CC for at least 10 years, maybe more. In my usage of the product, i have thought it was easy to use, fairly intuitive and user friendly Pros Constant Contact allows us to design interesting and beautiful emails for our donors and allows us to easily communicate effectively with them. Cons it would be nice if when we connect our CRM to it that it wouldn't create new contacts that we then have to merge with existing accounts Review Source Response from Constant Contact March 11, 2026 Thank you for taking the time to leave a review, Malissa! We're humbled to be your trusted marketing partner for over a decade and we look forward to helping you deliver marketing campaigns for years to come. VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "User-Friendly Email Marketing Platform for Growing Businesses" May 6, 2026 5.0 Overall, my experience with Constant Contact has been very positive. It’s a dependable and accessible solution for email marketing that helps streamline communication and grow audience engagement with minimal effort. Pros What I liked most about Constant Contact is how easy it is to create and manage email campaigns. The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement. Cons One area for improvement is that some advanced features and customizations are a bit limited compared to more complex platforms. However, its simplicity and ease of use make it a great choice for users who value a straightforward experience. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review and valuable feedback! JB Jeanette B. Development Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Manage your email campaigns with this easy to use software" October 22, 2025 4.0 My overall experience has been good. I'm relatively new to using Constant Contact, but our organization has been using it for a long time and have had good results with it. Pros I like being able to create and manage different mailing lists for our different email campaigns. I also like that it connects with our donor management software, making for easier data management. I also like seeing all of our email metrics. Cons Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures. Review Source Response from Constant Contact November 18, 2025 Hello Jeanette, thank you for taking the time to review Constant Contact. We are so pleased to hear that our integrations, list management, and reporting are driving great results for your team! We appreciate your feedback on our image editor, we'll pass that on to our product team for improvements in future updates. If you need more assistance crafting emails, our Knowledge Base and video tutorials are here to help you master designing engaging emails. LD Laura D. Client Success Specialist Marketing and Advertising Used the software for: 2+ years ### "Constant Contact Is a Viable Player in the Email Marketing World" April 10, 2025 4.0 Overall, I like Constant Contact and would recommend it to businesses and agencies looking for an intuitive, customizable email campaign platform. Pros Constant Contact is a user-intuitive email marketing platform that works really well for email campaign distribution, metrics and engagement data. Cons For an email automation series, it only shows you the full lifetime stats for users who go through the series and complete it. You cannot filter by month to see exactly how many users went through the series each month. Review Source RJ Rashaad J. Junior A and R Associate Arts and Crafts Used the software for: 2+ years ### "Constant Contact" May 13, 2026 5.0 Constant Contact is a good solution for managing email campaigns in a simple and fast way. I found it useful for staying connected with an audience and sharing information in a more professional way. Pros The templates available make it easy to create clean-looking emails without needing any special technical skills. The analytics are also useful for getting a better idea of what works with the audience and adjusting certain content. Cons Even though the platform is easy to use, the cost can increase pretty quickly depending on the size of the contact list. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review, Rashaad! CB CJ B. Director of Customer Advocacy Health, Wellness and Fitness Used the software for: 2+ years ### "Stay in Contact with Constant Contact" May 6, 2025 4.0 A generally positive experience for low-stakes marketing purposes. Pros Helped us with marketing purposes: designing and scheduling email campaigns, managing various target audiences. Cons If you have multiple marketing campaigns going out to multiple recipients, things can get easily complicated or messy if you're not careful. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact More familiar with Constant Contact, had a more favorable rating than competitors. Review Source TW Ty W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Email Marketing Tool – Needs Reusable Block Feature" September 19, 2025 4.0 Overall, I’ve had a positive experience. It’s reliable, simple to set up campaigns, and customer support has been responsive when I’ve needed help. The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications. Pros Constant Contact is very user-friendly, especially for someone without a lot of design experience. The drag-and-drop editor makes building emails quick, and there are plenty of starter templates to work from. I also like how well it integrates with lists, contact management, and reporting, which helps track performance easily. Cons The biggest drawback for me is that Constant Contact doesn’t allow you to save and reuse custom content blocks across different templates and newsletters. You can save full templates, but not modular sections. Having reusable blocks would save time and keep branding consistent. Review Source HC Hilary C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Effective and User-Friendly Email Marketing Tool" March 26, 2026 5.0 Overall, my experience with Constant Contact has been very positive. It’s a solid platform for email marketing, especially for beginners or small businesses looking for an easy way to connect with their audience. Pros I liked how straightforward it is to create and send professional-looking emails. The templates are clean and customizable, and the contact management tools make it easy to organize and target specific audiences. Cons Some of the more advanced features can feel a bit limited unless you upgrade to higher-tier plans. It would be nice to have more flexibility in the basic version. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a detailed review, Hilary! SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Constant Contact is great for sending mass emails to customers" April 23, 2026 4.0 Overall we did use Constant Contact for several years, but eventually changed to another system that was less expensive and easier to use. Pros We used Constant Contact to send out mass emails to our various customer groups. A Pro of using Constant Contact was the ability to send prepared emails to large groups of people at one time. Cons The cons of using Constant Contact included difficulty in creating the emails - the system was not easy to work with. The cost was more expensive than other options as well. Review Source Response from Constant Contact May 18, 2026 Thank you for taking the time to leave a review, Sherry! 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