# Page 26 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Constant Contact the right CRM solution for you? Explore 2911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2911) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 26 - Reviews of Constant Contact ## Showing most helpful reviews Showing 626-650 of 2911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Robert B. Sr. Program Manager Building Materials Used the software for: 2+ years ### "Versatile, multi-featured, easy to use" April 6, 2021 5.0 I've used Constant Contact for more than 10 years and found it very effective in our email marketing and registration needs. The interface is very intuitive and it's a short learning curve to be able to create a project. We love the versatility to use Constant Contact for email newsletters as well as event registrations that can collect fees via credit cards. Constant Contact continues to keep the software up to date, without making wholesale changes to the user interfaces. Pros We use Constant Contact for e-mail newsletters and for meeting registrations. The set-up process for both is intuitive and while it takes a little time to fully master, is allows great versatility in what you can provide. Cons I was disappointed to learn the upgrade in the online editor for email newsletters removed the ability to edit the HTML source code. Still, the upgraded online editor is very useful and covers the essential functions needed to craft an attractive newsletter. Reason for choosing Constant Contact Ease of use, versatility Review Source BB Bradley B. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Good tool for the email marketing professional." November 21, 2023 4.0 Customer support took longer than promised to respond to issues. Pros Ease-of-deployment, link tracking setup and monitoring were good, editor made sense. Cons Mobile template design was tricky, template design options were limited. Alternatives considered [iContact](https://www.capterra.com/p/221118/iContact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source CK Connie K. Program Development Civic & Social Organization Used the software for: 2+ years ### "Fees are expensive" July 18, 2023 3.0 We use constant contact for all our email blasts. Pros Great email tool for mass mailings and keeping our donors informed. Cons When selling through constant contact, we pay fees to them and to a processing center, resulting in double fees. Review Source AJ Austin J. Blogger Online Media Used the software for: Less than 6 months ### "Constant contact has questionable business practices" November 14, 2020 1.0 Constant contact is a despicable company. After I started my monthly subscription they mentioned I could use their logo design to create a logo and apply it to my email templates. I had issues with the logo maker and contacted their customer support. They quickly responded and said they were on the matter. After that I received a an email update saying the matter had been escalated. After no news for 48hrs I sent out an email asking for a status update. They had made no progress on the issue. They made no effort to keep me updated as to their progress. After three weeks the issue still had not been addressed so I decided to cancel my service. They charged me five days before the next billing cycle (on a Saturday) but I could not call them that day because they were closed. I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided. I mentioned the sales representative told me I could lower my account to a lower tier on this same date so why can you not provide me a refund? The representative answered "you could have lowered your tier but you are not, you are cancelling. We are a no refund company". Since constant contact only allows cancellations by phone, and they refused send a cancellation email until the following month, I could not dispute the charge with my credit card company. I can only assume this the normal course of business form them to prevent charge disputes for their shady business Pros There was nothing I liked about this software. Cons The software was not intuitive. They offer a 30 minute demonstration call to get you accustomed with the software if you pay for the $45.00 a month plan. The customer service representative called me 10 minutes late and only spent twenty minutes on the phone. In that time I was barley able to get an understanding of the basics. Review Source CR Carol R. Director Performing Arts Used the software for: 2+ years ### "ENOPION Theatre Company loves Constant Contact" June 5, 2023 5.0 We have loved using Constant Contact and are always excited to see something new. Pros The templates are easy to use and quick to send out an email. Cons Some of the templates have items that cannot be edited. Reason for choosing Constant Contact The over all look and the "name". Review Source Kelly A. Marketing Associate Religious Institutions Used the software for: 2+ years ### "Powerful Analytics and High Delivery Rates, but Design Limitations Persist" May 18, 2023 5.0 Overall, Constant Contact is a reliable feature-rich platform to drive our email marketing efforts. Pros Constant Contact is a powerful email marketing platform that excels in analytics, delivery rates, and list management. Its robust analytics features empower businesses with valuable insights, while high deliverability rates ensure messages reach the desired audience effectively. Cons We're still finding some design limitations when attempting to create more visually distinctive email campaigns particularly with the Canva integration since is not working at its full extend yet. Review Source JM Jennifer M. partner Marketing and Advertising Used the software for: 2+ years ### "Have made some nice improvements" November 27, 2018 4.0 Pros We've been using Constant Contact for a number of years for our email marketing efforts. The interface is easy to use, although a bit glitchy at times, and I have seen a number of platform upgrades as well. I like the ready made templates available which come in handy when needing to put together an email quickly. The analytics provided are good, although I can't comment on how robust they are given this is the only platform I have ever used for email marketing. The addition of some email automation has been nice as well. Also, the recently added inbox previews has been nice to help tighten up subject lines and formatting. Cons Sometimes I've noticed the interface can be a bit glitchy when building an email. The buttons used for changing background color and making edits can be elusive at times. I also don't like how there is no search function for finding sent emails by name. I know you can filter emails by date sent and categorize them in folders but it would be nice to be able to search by an exact email title. Review Source VR Verified Reviewer Database Administrator Religious Institutions Used the software for: 2+ years ### "Used weekly for an online mailing" July 26, 2018 4.0 Sending out weekly emails with current lists that Constant Contact will update based on our previous sent list. Pros Very easy to create, send and keep track of mass emails. I like how we can get a new list with every email of who opened it, clicked a link, unsubscribed etc. really helped us weed out regulars vs. those not involved based on how actively involved they were with our newsletters. Also helped us get a better list of active emails vs. old emails with their reports on bounces, marked as spam, unsubscribes etc. Cons So far, I have not had any issues. The emails are send in a timely fashion, they look good with the templates we picked and we are having more people every week click on our links which is helping us see what is useful in our newsletter vs. what can be taken off since no interest has been shown. Review Source Ana milena T. Sistemas Computer Hardware Used the software for: 6-12 months ### "Costant contact " October 12, 2023 5.0 Pros Tuve la oprotunidad de visitar una de sus empresas en la ciudad de nueva york es bastante interesante como manejan el tema de el marketing en linea para diferentes plataformas Cons Deficiencias del editor de correo electrónico: no hay forma de crear elementos reutilizables para usar en todos los correos electrónicos; Es difícil acceder a HTML cuando las funciones del editor son insuficientes o inexactas Review Source PH Paul H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Very dependable and universal " March 31, 2022 5.0 Great experience over many years, with many successive users who have been able to build on past infrastructure Pros Most volunteers are familiar with it, or can come up to speed quickly Cons Some people use other applications and would prefer them, but we aren't changing Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Price and history Review Source VR Verified Reviewer Owner Entertainment Used the software for: 2+ years ### "Switching back" November 11, 2020 5.0 Pros I switched away from Constant Contact a handful of years ago due to its pricing but am now switching back. Their service is reliable and easy to use, allowing me more time to focus on other things. Cons Felt expensive to me at the time, so I looked elsewhere. Review Source GG Graham G. Marketing Coordinator Insurance Used the software for: 6-12 months ### "Best Choice of 2023" November 29, 2023 5.0 Great experience overall. 10/10 every time. Pros It is simple and easy to use and simple to train others to use. Cons At this time I haven't run into any issues that I would qualify as a con. Review Source Shivanand M. Digital Marketing Manager Real Estate Used the software for: 2+ years ### "Constant Contact Review" December 17, 2022 5.0 Pros I have been using Constant Contact from multiple years for email marketing. It provides large number of templates for multiple industries which are easy to customize even for a beginners. Managing multiple contact list and reporting is too good. Cons Less number of email templates More number of Templates can be provided for free users as Paid templates are too many. Review Source SC Simone C. Università di Pisa Higher Education Used the software for: 1-2 years ### "La scelta migliore per l'email marketing" March 14, 2023 5.0 Siamo passati da Mailchimp e siamo rimasti completamente soddisfatti di Constant Contact. Pros Constant Contact è facile da usare con le sue visualizzazioni di elenco/calendario organizzate e le funzionalità di gestione delle campagne. Cons C'è spazio per miglioramenti nella sezione dei post sui social media, poiché gli utenti devono taggare manualmente altre pagine. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Rispetto alle sue alternative, la facilità d'uso e l'interfaccia organizzata di Constant Contact lo rendono straordinario. Review Source CI Clarice I. Senior Development Assoicate Non-Profit Organization Management Used the software for: 2+ years ### "Constantly in Contact" August 7, 2023 5.0 Helps us maintain contact with our donors and market our events Pros \- easiness of use- templates are great and can reuse them - tracking of openings, clicking and gives you comparison with other organizations similar to yours- mobile use Cons \- templates are a bit outdated- reporting/customer service isn't the greatest Review Source CM Craig M. CEO Retail Used the software for: 1-2 years ### "Is it worth the money" November 16, 2023 5.0 Pros The customer support is top-notch. The program itself is easy to use. Cons Just to expensive for a small business when there are other programs that are as good just no phone support. Reason for choosing Constant Contact Word of mouth and real live phone support Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp banned my account for too many bounces. Constant Contact had me go into the mail server and make some changes; not one bounced from the original list. Like I said great support Review Source Chhaya S. CEO and Founder Food Production Used the software for: 6-12 months ### "Constant Contact more than just Email Marketing Tool" August 14, 2021 4.0 Pros Through Constant Contact we can create email templates, send mails and track campaigns from any place. We can create email templates (without Code) using drag-down feature, Landing pages and signup forms. Also we can connect our social media account and start running campaign with the same platform. Cons Constant Contact doesn't have feature to track spam score. Reporting and Analytics are basic. Review Source VR Verified Reviewer Teacher Writing and Editing Used the software for: 1-2 years ### "Very Helpful if You Manage a Large List, Multiple Campaigns, or a Subscription Product" April 22, 2019 5.0 I had a positive experience with Constant Contact and would recommend it to others who have growing contact lists to manage. Pros I used Constant Contact to manage my growing list when part of my business included an educational subscription-based product. Planning a campaign including initial messages through all of the content was much easier with this platform. The analytics helped me determine which parts of my messages were on-point, and which ones needed to be revised to achieve more engagement with my readers. I really like the pre-scheduling aspect of Constant Contact, and also the attention that it pays to things like avoiding spam-y headlines and ensuring that messages are compliant with unsubscribe rules and the like. Cons Sometimes the simple association with Constant Contact turned off readers who had seen it used improperly. They would avoid opening my messages if they determined they were related to Constant Contact at all. Otherwise, the software itself was great and helpful. Review Source MA Melanie A. Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Great Resource for Email Mktg" June 25, 2023 4.0 Constant Contact is a great solution for automating email communication in mass. It’s tried and true but has some great competition. Pros I like that Constant Contact is a simple and straightforward solution for email marketing. It has some plans that are affordable and that offer a range of features to improve usability. It allows you to send countless messages at a time which is helpful for new campaigns and has some cool features that include subject line generator and customized lists. My nonprofit clients seem to enjoy it more than my small business clients and feel the learning curve isn’t super sharp. Cons Some of their competitors offer free plans which can be more appealing for some of my small business clients. App integrations are somewhat limited. The limitation requires extra steps to create work arounds for CRMs like Salesforce which isn’t super helpful for effectively managing time and tasks or you have to pay a significantly higher price. Some of its competitors are more robust, more cost effective, and easier to integrate. Reason for choosing Constant Contact Familiarity. Some of my clients chose for the same reason while others opted to switch. Review Source KM Kimberly M. Stewardship Coordinator Fund-Raising Used the software for: 2+ years ### "Great For Our Newsletter" November 18, 2022 5.0 Pros Constant Contact is a great program as we can create our content in other programs and upload it or create your email in the template. Cons No cons. It does exactly what we need it to do for our organization Review Source Carly E. Operations, Screenings & Event Manager Entertainment Used the software for: 2+ years ### "Seamless experience - works as it should and how we need it to." July 6, 2018 5.0 Email templates, event management and mailing list management. Pros The features and the ability to amend templates simply. The database management is excellent and the reporting helps to know what people will respond to. WE use the event function for all our events and has the features we need. Cons The events checkin app isn't great as the only info it gives you is name. I would prefer to be able to see more info and to sort it alphabetically. Review Source VR Verified Reviewer Graphic Artist Government Administration Used the software for: 2+ years ### "Constant Contact is a Top Notch Leader in Email Marketing Software" April 6, 2019 5.0 I have been working in Constant Contact across different companies throughout my career and now for different departments within the CIty of Santa Barbara where I work. In addition, I just started a 6 month campaign to promote an upcoming high school reunion and had the best experience with Customer Service. Staff acknlowledged my experience and took into account the needs of my latest campaign to customize a solution for the reunion. Every experience I have had with Constant Contact has been excellent. Pros Constant Contact is easy to use, has great design templates to use as a base for any campaign or event, is very customizeable, has excellent customer service that truly want to work with you for a better product and has been the leade rin this field since its inception. Cons I don't have any cons. I recently needed help with a non-profit campaign but didn't want to use a free solution for this I had hoped my trial would allow for more emails, but when I spoke with customer service they helped me adjust my account to get it where I needed. I was disappointed until I spoke with a customer service person who is now working with me on this campaign. Contact contact overcame my objections though excellent customer service. Review Source TM Tahir M. Digital marketer Farming Used the software for: I used a free trial ### "Email marketing at its best " January 15, 2023 4.0 Every thing was moving fine until when they suspended me from the platform and are making it very difficult for me to gain access to the platform. If to say you will work on account retrieval after suspension that will make you the best email marketing platform. Pros Constant contact is very easy to use, it enable businesses to manage email and social marketing and lots more . Cons I sign-up for constant contact when I'm studying digital marketing with Google using Coursera, I signed up for free trial and after 3 weeks my account got suspended just because I didn't used the platform for more than a week Review Source VR Verified Reviewer Missions Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Tried and True!" January 2, 2019 5.0 Overall I am pleased with the software and recommend it as an option for smaller organizations or common interest groups. Pros The usability of Constant Contact is what has kept me recommending the platform to others! I have now used the software at 2 different nonprofit organizations and each time it has always gotten the job done. Both organizations were relatively small (10-30 employees) and I served as a primary user at both organizations. There were times when I wouldn't be able to add or change information to our newsletters and I was able to leave directions for a newer user to make changes. A basic knowledge of Word is pretty much a sufficient background to have and you can learn the other skills along the way. Cons The only thing that presented a struggle at times was the formatting based off of different email systems. We can send test emails out at times and everything is lined up and working well, but once the actual email was sent there would be formatting issues. This was frustrating when we had worked painstakingly to get the information lined up and in order, only to have it change when the final result was sent out. Review Source MS Matthew S. Pastor Religious Institutions Used the software for: 2+ years ### "Solid, Reliable Email Marketing with a Great Look" October 13, 2022 5.0 An all in one solution to create, schedule, engage, and manage your email marketing campaigns and more. I have been very pleased with content, service, and reliability. Pros Constant Contact is a reliable leader in email marketing and their user interface is simple and easy to use with a good variety of templates and options. The recent addition of creating target groups was welcome. Scheduling is a piece of cake and the analytics are top notch. Cons It would be great to have a larger variety of email building features, however the current options are plenty sufficient. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Options based on our needs at the time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.