# Page 26 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Constant Contact the right Email Marketing solution for you? Explore 2923 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2923) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 26 - Reviews of Constant Contact ## Showing most helpful reviews Showing 626-650 of 2923 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki S. Owner Marketing and Advertising Used the software for: 2+ years ### "Versatile for Email Marketing" December 17, 2023 5.0 But I have become accustomed to building emails outside of constant contact with an HTML builder and importing the code in. Constant Contact handles this well. I just have to make sure to include the preheader in the HTML code. Pros I use Constant Contact for client marketing emails. One of the features I appreciate is the ability to resend emails specifically to people who do not open your first email. This is a feature that’s easy to utilize- you just set the day/time and revised subject line. I also appreciate the ease of segmenting contacts and Zapier integrations. Cons Nothing specific comes to mind that I dislike. Review Source PE Paul E. owner Internet Used the software for: Less than 6 months ### "Constant Contact - ZERO Contact with Customers " March 28, 2023 1.0 The worst company Ive ever tried to work with from a support perspective- Look elsewhere for an alternate- DYOR Pros Nothing. Owing to the inability of the support team to fix my issue. I emailed at least 5 times over a two week period with ZERO response. In fairness they have returned my payment as I received notification from my bank. but no email or any communication to tell me this has happened Cons The customer support levels are appalling. If you live in Asia, then look elsewhere for a solution Review Source Ember U. Newswire Writer Non-Profit Organization Management Used the software for: 1-2 years ### "Leader in the field of contact/customer management" February 20, 2019 4.0 I use constant contact to manage membership, agencies, committees, and workgroups. Pros Constantcontact allows me to easily create and recreate templates for mass emails, which I send regularly. I can embed images, documents, and links without using any outside software which is a big plus. I love the ability to tag and send messages to groups. Cons I wish that this software had better options for getting individuals signed up for different mailing lists. While we are able to set up easy sign up for our newsletter, for example, we send out information to subgroups, committees, and fully different groups and it's just not as easy as it could be. Review Source Krystina B. Business Development Manager Veterinary Used the software for: 2+ years ### "Makes Marketing Quick and Easy!" February 4, 2019 5.0 Pros I absolutely love how easy Constant Contact is! The templates they provide are so cute and different and are great for any holiday! Being able to schedule emails months in advance is the best thing ever and a huge time saver! Cons We have a large number of clients in our database and the contact section can be a little overwhelming sometimes. I do wish it was a little more easy to sort our clients into different lists but still not a deal breaker from using the software. Review Source VR Verified Reviewer Project Manager Graphic Design Used the software for: 2+ years ### "Helpful for email marketing" April 4, 2024 5.0 Pros Constant Contact is user friendly and allows us to generate email marketing campaigns to clients. Cons Constant Contact can be glitchy at times Review Source WO Wilson O. Web Designer Information Technology and Services Used the software for: 6-12 months ### "Constant Contact Review" December 26, 2022 5.0 Pros In the 8 months I've used their service, I've found that all of the templates are mobile-friendly and can easily adapt to different screen sizes. Furthermore, each template comes with placeholder text that gives me ideas for what I could include in the template. This is especially helpful for me when I'm feeling stuck for ideas or pressed for time.I also have access to hundreds of customizable templates and layouts with Constant Contact. No matter what my preference is - whether I want something bright and eye-catching or something regular - there is a template for me. Plus, I can use the search bar to easily find templates that match the requirements of my campaign by entering keywords. Cons Pricing is my only complaint. While the initial plan begins at $9.99 per month, the cost increases quickly based on the number of contacts you have. For instance, if I were to grow to say over 5000 subscibers, the base plan would cost me $80 per month. In addition, some features, such as text marketing, are add-ons and require an extra fee to use. Review Source VR Verified Reviewer Web Manager Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact for Non-Profits" November 9, 2023 5.0 Pros Simple and straight-forward to setup and it was very easy to copy old campaigns and re-use them to a new audience. We had a standard template that we would use and just copy to the next event. Cons Paywalls and contact limiting. Once you hit a certain amount of contacts they up-charge you. Review Source RB Robert B. Sr. Program Manager Building Materials Used the software for: 2+ years ### "Versatile, multi-featured, easy to use" April 6, 2021 5.0 I've used Constant Contact for more than 10 years and found it very effective in our email marketing and registration needs. The interface is very intuitive and it's a short learning curve to be able to create a project. We love the versatility to use Constant Contact for email newsletters as well as event registrations that can collect fees via credit cards. Constant Contact continues to keep the software up to date, without making wholesale changes to the user interfaces. Pros We use Constant Contact for e-mail newsletters and for meeting registrations. The set-up process for both is intuitive and while it takes a little time to fully master, is allows great versatility in what you can provide. Cons I was disappointed to learn the upgrade in the online editor for email newsletters removed the ability to edit the HTML source code. Still, the upgraded online editor is very useful and covers the essential functions needed to craft an attractive newsletter. Reason for choosing Constant Contact Ease of use, versatility Review Source BB Bradley B. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Good tool for the email marketing professional." November 21, 2023 4.0 Customer support took longer than promised to respond to issues. Pros Ease-of-deployment, link tracking setup and monitoring were good, editor made sense. Cons Mobile template design was tricky, template design options were limited. Alternatives considered [iContact](https://www.capterra.com/p/221118/iContact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source CK Connie K. Program Development Civic & Social Organization Used the software for: 2+ years ### "Fees are expensive" July 18, 2023 3.0 We use constant contact for all our email blasts. Pros Great email tool for mass mailings and keeping our donors informed. Cons When selling through constant contact, we pay fees to them and to a processing center, resulting in double fees. Review Source AJ Austin J. Blogger Online Media Used the software for: Less than 6 months ### "Constant contact has questionable business practices" November 14, 2020 1.0 Constant contact is a despicable company. After I started my monthly subscription they mentioned I could use their logo design to create a logo and apply it to my email templates. I had issues with the logo maker and contacted their customer support. They quickly responded and said they were on the matter. After that I received a an email update saying the matter had been escalated. After no news for 48hrs I sent out an email asking for a status update. They had made no progress on the issue. They made no effort to keep me updated as to their progress. After three weeks the issue still had not been addressed so I decided to cancel my service. They charged me five days before the next billing cycle (on a Saturday) but I could not call them that day because they were closed. I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided. I mentioned the sales representative told me I could lower my account to a lower tier on this same date so why can you not provide me a refund? The representative answered "you could have lowered your tier but you are not, you are cancelling. We are a no refund company". Since constant contact only allows cancellations by phone, and they refused send a cancellation email until the following month, I could not dispute the charge with my credit card company. I can only assume this the normal course of business form them to prevent charge disputes for their shady business Pros There was nothing I liked about this software. Cons The software was not intuitive. They offer a 30 minute demonstration call to get you accustomed with the software if you pay for the $45.00 a month plan. The customer service representative called me 10 minutes late and only spent twenty minutes on the phone. In that time I was barley able to get an understanding of the basics. Review Source CR Carol R. Director Performing Arts Used the software for: 2+ years ### "ENOPION Theatre Company loves Constant Contact" June 5, 2023 5.0 We have loved using Constant Contact and are always excited to see something new. Pros The templates are easy to use and quick to send out an email. Cons Some of the templates have items that cannot be edited. Reason for choosing Constant Contact The over all look and the "name". Review Source Kelly A. Marketing Associate Religious Institutions Used the software for: 2+ years ### "Powerful Analytics and High Delivery Rates, but Design Limitations Persist" May 18, 2023 5.0 Overall, Constant Contact is a reliable feature-rich platform to drive our email marketing efforts. Pros Constant Contact is a powerful email marketing platform that excels in analytics, delivery rates, and list management. Its robust analytics features empower businesses with valuable insights, while high deliverability rates ensure messages reach the desired audience effectively. Cons We're still finding some design limitations when attempting to create more visually distinctive email campaigns particularly with the Canva integration since is not working at its full extend yet. Review Source JM Jennifer M. partner Marketing and Advertising Used the software for: 2+ years ### "Have made some nice improvements" November 27, 2018 4.0 Pros We've been using Constant Contact for a number of years for our email marketing efforts. The interface is easy to use, although a bit glitchy at times, and I have seen a number of platform upgrades as well. I like the ready made templates available which come in handy when needing to put together an email quickly. The analytics provided are good, although I can't comment on how robust they are given this is the only platform I have ever used for email marketing. The addition of some email automation has been nice as well. Also, the recently added inbox previews has been nice to help tighten up subject lines and formatting. Cons Sometimes I've noticed the interface can be a bit glitchy when building an email. The buttons used for changing background color and making edits can be elusive at times. I also don't like how there is no search function for finding sent emails by name. I know you can filter emails by date sent and categorize them in folders but it would be nice to be able to search by an exact email title. Review Source VR Verified Reviewer Database Administrator Religious Institutions Used the software for: 2+ years ### "Used weekly for an online mailing" July 26, 2018 4.0 Sending out weekly emails with current lists that Constant Contact will update based on our previous sent list. Pros Very easy to create, send and keep track of mass emails. I like how we can get a new list with every email of who opened it, clicked a link, unsubscribed etc. really helped us weed out regulars vs. those not involved based on how actively involved they were with our newsletters. Also helped us get a better list of active emails vs. old emails with their reports on bounces, marked as spam, unsubscribes etc. Cons So far, I have not had any issues. The emails are send in a timely fashion, they look good with the templates we picked and we are having more people every week click on our links which is helping us see what is useful in our newsletter vs. what can be taken off since no interest has been shown. Review Source Ana milena T. Sistemas Computer Hardware Used the software for: 6-12 months ### "Costant contact " October 12, 2023 5.0 Pros Tuve la oprotunidad de visitar una de sus empresas en la ciudad de nueva york es bastante interesante como manejan el tema de el marketing en linea para diferentes plataformas Cons Deficiencias del editor de correo electrónico: no hay forma de crear elementos reutilizables para usar en todos los correos electrónicos; Es difícil acceder a HTML cuando las funciones del editor son insuficientes o inexactas Review Source PH Paul H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Very dependable and universal " March 31, 2022 5.0 Great experience over many years, with many successive users who have been able to build on past infrastructure Pros Most volunteers are familiar with it, or can come up to speed quickly Cons Some people use other applications and would prefer them, but we aren't changing Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Price and history Review Source VR Verified Reviewer Owner Entertainment Used the software for: 2+ years ### "Switching back" November 11, 2020 5.0 Pros I switched away from Constant Contact a handful of years ago due to its pricing but am now switching back. Their service is reliable and easy to use, allowing me more time to focus on other things. Cons Felt expensive to me at the time, so I looked elsewhere. Review Source GG Graham G. Marketing Coordinator Insurance Used the software for: 6-12 months ### "Best Choice of 2023" November 29, 2023 5.0 Great experience overall. 10/10 every time. Pros It is simple and easy to use and simple to train others to use. Cons At this time I haven't run into any issues that I would qualify as a con. Review Source Shivanand M. Digital Marketing Manager Real Estate Used the software for: 2+ years ### "Constant Contact Review" December 17, 2022 5.0 Pros I have been using Constant Contact from multiple years for email marketing. It provides large number of templates for multiple industries which are easy to customize even for a beginners. Managing multiple contact list and reporting is too good. Cons Less number of email templates More number of Templates can be provided for free users as Paid templates are too many. Review Source SC Simone C. Università di Pisa Higher Education Used the software for: 1-2 years ### "La scelta migliore per l'email marketing" March 14, 2023 5.0 Siamo passati da Mailchimp e siamo rimasti completamente soddisfatti di Constant Contact. Pros Constant Contact è facile da usare con le sue visualizzazioni di elenco/calendario organizzate e le funzionalità di gestione delle campagne. Cons C'è spazio per miglioramenti nella sezione dei post sui social media, poiché gli utenti devono taggare manualmente altre pagine. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Rispetto alle sue alternative, la facilità d'uso e l'interfaccia organizzata di Constant Contact lo rendono straordinario. Review Source CI Clarice I. Senior Development Assoicate Non-Profit Organization Management Used the software for: 2+ years ### "Constantly in Contact" August 7, 2023 5.0 Helps us maintain contact with our donors and market our events Pros \- easiness of use- templates are great and can reuse them - tracking of openings, clicking and gives you comparison with other organizations similar to yours- mobile use Cons \- templates are a bit outdated- reporting/customer service isn't the greatest Review Source CM Craig M. CEO Retail Used the software for: 1-2 years ### "Is it worth the money" November 16, 2023 5.0 Pros The customer support is top-notch. The program itself is easy to use. Cons Just to expensive for a small business when there are other programs that are as good just no phone support. Reason for choosing Constant Contact Word of mouth and real live phone support Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp banned my account for too many bounces. Constant Contact had me go into the mail server and make some changes; not one bounced from the original list. Like I said great support Review Source Chhaya S. CEO and Founder Food Production Used the software for: 6-12 months ### "Constant Contact more than just Email Marketing Tool" August 14, 2021 4.0 Pros Through Constant Contact we can create email templates, send mails and track campaigns from any place. We can create email templates (without Code) using drag-down feature, Landing pages and signup forms. Also we can connect our social media account and start running campaign with the same platform. Cons Constant Contact doesn't have feature to track spam score. Reporting and Analytics are basic. Review Source VR Verified Reviewer Teacher Writing and Editing Used the software for: 1-2 years ### "Very Helpful if You Manage a Large List, Multiple Campaigns, or a Subscription Product" April 22, 2019 5.0 I had a positive experience with Constant Contact and would recommend it to others who have growing contact lists to manage. Pros I used Constant Contact to manage my growing list when part of my business included an educational subscription-based product. Planning a campaign including initial messages through all of the content was much easier with this platform. The analytics helped me determine which parts of my messages were on-point, and which ones needed to be revised to achieve more engagement with my readers. I really like the pre-scheduling aspect of Constant Contact, and also the attention that it pays to things like avoiding spam-y headlines and ensuring that messages are compliant with unsubscribe rules and the like. Cons Sometimes the simple association with Constant Contact turned off readers who had seen it used improperly. They would avoid opening my messages if they determined they were related to Constant Contact at all. Otherwise, the software itself was great and helpful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.