# Page 28 | Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Constant Contact the right CRM solution for you? Explore 2911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/Constant-Contact/reviews --- Constant Contact 4.3 (2911) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 28 - Reviews of Constant Contact ## Showing most helpful reviews Showing 676-700 of 2911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sam R. Community Director Management Consulting Used the software for: 2+ years ### "Email campaigns at its best" December 6, 2022 5.0 Pros The ease of use and variety when building email campaigns. Cons The need to require a two-factor authentication for all users for every login. Security protocols should be available to the end user to elect and not be made a requirement. Review Source DB Dee B. Development Education Management Used the software for: 2+ years ### "Great features but there are problems" January 11, 2024 3.0 Pros I like that we can see if a person receives an email, if they open it, when and even on what device. That is AMAZING! Also, that it is intuitive to use. Cons Constant Contact REALLY needs to work on the auto save and saving in general. Sometimes even when I press the save button, nothing happens. It doesn't save, I will need to log in and out 2-3 times for the change to save. It is extremely frustrating when this happens. It is not all of the time but I believe it happens at least 2 times a week. When I have contacted someone about this they said it was due to maintenance but it happens again. Review Source Joël T. Senior Web Developer Computer Software Used the software for: Less than 6 months ### "A blazing flare for marketing automation, most importantly email marketing" June 20, 2023 4.0 A great tool for marketing automation. It's extremely affordable and simple in nature Pros In terms of pricing model, ease of use, and client experience-Constant Contact is great. I worked with it for approximately 3 months on projects for clients on Fiverr and I can confidently say that it's worth trying if you intend to drive results for your marketing projects.Every single feature in the app is easy to manipulate and it's got lots of cool templates too. Cons Constant Contact is slowly driving off the tracks, I mean, a few years back it was purely for marketing and I can't tell where the idea of web design comes in but I know it's not a good one. The application has become damn slow now.Its side builder lacks a ton of advanced features and performance qualities. The idea of trying to make this a hall-for-all service is not an ideal one- it was better off when the app was just marketing-oriented. Review Source Warren S. Web Developer Design Used the software for: 2+ years ### "Top Tier When it Comes to Mailing List Management" February 28, 2019 4.0 I usually recommend MailChimp to my clients, but Constant Contact might come in second. It's been around for a long time and is quite reliable. Pros Some mailing list services can be overwhelming and difficult to navigate. Constant Contact is clean and organized. It sections its features in easy to understand tabs that don't use a lot of insider and cute lingo. It's very intuitive how to start a new campaign, manage your subscribers, view reports, and create opt-in forms. It also integrates well with some of the more popular services like FB, Office 365, WordPress, and Salesforce. Cons It took longer to modernize its interface and there are still some remnants of the old system when creating campaigns etc. The signup forms feel a bit tedious to setup. It's not as visual and clean as MailChimp. Review Source MD Maureen D. mdelaney@sfsknights.org Primary/Secondary Education Used the software for: 2+ years ### "Constant Contact Connects" March 3, 2022 4.0 Our school has used Constant Contact for years. Not much has changed or become more innovative over those years. New design features would improve the product. Pros Design is user-friendly. It is nice to get updates on "opens" and "clicks" and to actually know what individuals were participating. Cons The ease of unsubscribing and not knowing the constituent's reasoning. Personalization feature is difficult to manage. Review Source MR Monica R. Coordinator of Religious Education Religious Institutions Used the software for: 2+ years ### "New features make it worthwhile" November 16, 2023 5.0 Pros We were beginning to search for something that offered more. We are loving the new features including the texting option. Cons It is a pricey subscription for our parish. We enjoy the features and use it on regular basis, though. Review Source Lucía Valentina A. Social Media Manager Used the software for: 1-2 years ### "Email marketing is very easy with Constant Contact." June 26, 2018 5.0 It is a great tool easy to use and very efficient to promote any product, idea or service, it helps a lot to make sales. Pros Constant Contact is one of the best systems to develop email marketing campaigns, mainly because it is very easy to use, we can create and segment contact lists in a simple way, it also has a great variety of pre-designed templates that we can customize to provide a professional style to our campaigns, personally I think it is a very useful tool to make sales and promote companies of any size. Cons Constant constact is very useful but it can also be a bit expensive, they have good anti-spam policies so we have to debug our list of contacts and be careful with the number of campaigns we send as we can be penalized if we do it properly . I think they should integrate support by email because in case of technical assistance we should always make a call to their contact numbers. Review Source JG Jessica G. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Easy to use, but can be very restrictive" December 15, 2017 3.0 Pros I used ConstantContact for more than just e-mail; I used it for events management and online surveys as well. So the fact that it was kind of an all-in-one tool for us was very beneficial versus having to swap between a different program for CRM, for event management, for reviews, and email updates. The platform was easy to use and you could get things set up in a matter of minutes. It also had great analytics and tracking reports. Cons The customer service was pretty dreadful. While they tout "customizable" templates, they are extremely restrictive in what you CAN do. Essentially you can piddle around with some basic HTML and change colors, otherwise, you're pretty stuck with the templates they provide you. The price is also high for what is offered. Review Source SF Sarah F. CEO Information Technology and Services Used the software for: 2+ years ### "Constant Contact is decent for the money but missing a few pieces " January 11, 2023 4.0 It's decent for the money and easy to use but missing a few components for follow up. Pros They make building email marketing campaigns easy for me which is critical. They have a huge selection of templates and allow me to build my own. I also like the polling and RSVP buttons. Cons I am not notified when someone RSVP's to an event and I am not sure how to integrate a follow up email/calendar invite for when they respond. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact It's templates are much easier to navigate. Review Source Hanaa I. Associate Video Creation Computer Software Used the software for: 1-2 years ### "One of the best email marketing service!" December 6, 2018 5.0 For a large firm constant contact is highly recommendable, it does have many perks and helps to keep things simple and easy, for a busy company. For smaller companies I would really use this, but Constant contact is good in its own way. Pros Very convenient when it comes to designing newsletter and eblasts. With their custom templates and layouts, you do not have to be a graphic designer to put together a wonderful newsletter. Scheduling the dispatch time and getting the reports is also very easy. Importing email lists to the system is also a simple process, you can just all at once. Cons Well, it is a quite a bit expensive for small firms. And definitely not worth for firms sending out quarterly newsletters. Moreover is it not very convenient not having test feature, hard to see how things are going to go. Sometime we did have issues when uploading our designed images, the quality was out of place. We used mailchimp for some clients because of the pricing. Review Source GV Genia V. Owner Retail Used the software for: 2+ years ### "Great tool for marketing a small business" June 27, 2023 5.0 Awesome company that makes it easy to get the job done! Pros I like that the layouts are simple to use! Cons I wish there were more fun graphics to choose from! Review Source VR Verified Reviewer Operations Director Law Practice Used the software for: 2+ years ### "Keep in touch with Constant Contact" December 16, 2018 4.0 We needed a product that was easy to use that would allow us to stay in touch with our followers! Pros Constant Contact is pretty easy to use! You can use their customizable templates or build your own! Uploading logos, photos, etc is a breeze and you can store them for re-use later! Contact management within the system is easy too - you can do bulk uploads, create different send lists, etc. Once you've created and sent your email, you can even have it set to resend to folks who didn't open or engage with the first round to ensure you capture as much of an audience as possible. Cons It's important to save your work as you go. I have found it can time out or glitch from time to time, but if you save frequently you should be good! Review Source YE Yolandi E. CEO Management Consulting Used the software for: Less than 6 months ### "A platform full of potential" February 3, 2023 3.0 Great choice for a beginner or company that has a very small database or no database. Pros All basic features are available and working and easy to navigate. I loved the more specialized features on the higher tiers. Cons There seems to be some functionality missing for certain features. Their automation options are very limited compared to other software I've used Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact The client made the choice. Review Source PS Paula S. Designer Automotive Used the software for: 1-2 years ### "Constant Contact makes it easy to send professional emails and track results." December 3, 2023 5.0 Pros The templates are user-friendly and the reporting features are very helpful. Cons I wish there were more customization options for the templates and emails. Review Source Jean François O. Constant Contact, manage your life connected Capital Markets Used the software for: 1-2 years ### "They should've grandfathered me into the old price" January 21, 2023 4.0 Pros I like the quality of the reports which facilitates a better integration of the data, so we can make adjustments. Cons The only drawback I have encountered with this tool is the customer support. I had a problem with a mail increase that I had to pay, while looking for explanations, what was explained to me was not very clear Review Source AK Aliza K. owner Public Relations and Communications Used the software for: 2+ years ### "Constant Contact is easy, capable, and fun to use!" July 21, 2022 5.0 Used consistently and always a good outcome and good experience. Really impressed with their support staff...very helpful. Pros Ease of use and the support staff being so helpful. Cons There was really nothing I didn't like about it. Review Source IL Ilana L. Artistic Director Non-Profit Organization Management Used the software for: 1-2 years ### "Constant Contact is good for managing your email newsletters effectively" November 3, 2023 5.0 Pros The design element is fairly straightforward, and there are plenty of templates that make putting together a newsletter easy. The list management is extremely useful. Cons I had to spend several frustrated hours learning exactly what would and would not work with the system: attachments, images, and design elements were not always what I had hoped. However, once I learned it, it became second nature and it now doesn't take me long at all. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) There is a lot more functionality with Constant Contact than with Mailchimp. Review Source Bethany C. Internet Content Manager Writing and Editing Used the software for: Less than 6 months ### "All-in-1 Email marketing tool" September 19, 2022 4.0 Pros Where do I start? The software has a bunch of templates to choose from, tracks who clicks on and opens emails, and lets you organize your email list with tags and lists. You even have an option to resend to non-openers! You can create newsletters and emails even if you're a beginner. You can also create surveys and polls and do A/B testing with this software. Cons As a paying customer, I'd like better customer service, but it seems this is a recurring problem with many software suppliers. I'd also like more customizable options for my emails, like being able to move around the images and text. Also would like the ability to have more than one person working on a document at the same time. The list management and contact UI could also use some work. It's all smaller intricacies that bother me, but still would make things easier and better for users. Review Source Bryan H. Marketing Manager Design Used the software for: 2+ years ### "Efficient Email Marketing" February 4, 2020 5.0 Constant Contact allows our team to smoothly connect with clients through stunning emails that reflect my brand, mission, and intention. Pros When it comes to building and planning email blasts, efficiency is everything. Constant Contact makes it easy to design and create email blasts on the fly for my team. It's an extremely responsive program that allows me to quickly add images, copy, and lists for email marketing campaigns. Scheduling out tons of blasts is a no-brainer with Constant Contact and I love the confidence it gives me in my email marketing strategy. Cons Templates can be slightly glitchy, including errors that cause text spacing or font styles to change. Time spent fixing these errors can affect the product's efficiency. Review Source VR Verified Reviewer Owner - Web Designer/Developer/Marketer Internet Used the software for: 2+ years ### "Constant Contact is great for small businesses" November 28, 2018 4.0 Overall for a small business, Constant Contact is a good tool for email marketing and their customer service for the most part is decent...but for larger lists, I recommend going with an open-source option and utilizing your own server. Pros The template system is easy to use, offers many features and customizations. Creating newsletters is quick and simple. The reporting is excellent as well. Easy list management and importing. Overall there are a lot of great features of Constant Contact. Cons For smaller email lists, constant contact is affordable, but when you start getting into very large lists, it gets expensive. Also when working with uploading large lists, they will freeze your account for "more information" about how you acquired those contacts. Review Source MB Michael B. Director of Development and Alumni Relations Non-Profit Organization Management Used the software for: 6-12 months ### "What a godsend!" October 6, 2023 5.0 We've benefitted from Constant Contact by keeping our constituents aware of current happenings in a creative and modern way, using eye-catching layouts and graphics. Pros The best feature is the vast array of template that are available to get me started. Sometimes I want to be a little creative, but I just can't seem to get going or find the design that hits the mark. The library of choices is huge and has some really interesting styles in it. Cons There should be some cool templates for golf tournaments, but I couldn't find one. Review Source MH Monte H. Boss Food & Beverages Used the software for: 2+ years ### "The most horrible bug ridden disaster of a platform I've ever used." April 10, 2023 1.0 HoRRIBLE. BUGS THAT NEVER GET FIXED DESPITE BEING REPORTED BY NUMEROUS USERS. TECH SUPPORT CHAT REPS THAT LIE AND DON'T KNOW THEIR OWN PRODUCT. IT ABSOLUTELY SUCKS. EMPLOYEES HAVE LEFT RATHER THAN USE THIS DISASTER OF A PLATFORM. Pros The refunds and credits that the Billing dept is forced to give for all of the bugs. Cons The site is full of bugs that never get fixed despite having a major impact on usability. Review Source VR Verified Reviewer Owner Non-Profit Organization Management Used the software for: 2+ years ### "Mass Communication made Easy!" December 6, 2018 5.0 Pros This software allows our company endless additions to our mailing list. We are able to send out as many emails as we would like using Constant Contact. I also love the different templates offered to make the emails look appetizing to open. Cons The survey option of the software isn't as nice looking. I wouldn't mind the same or similar template options. Review Source KD Kendall D. Membership Coordinator Fine Art Used the software for: 2+ years ### "Solid email demographic tracking service " July 1, 2025 5.0 We like being able to keep track of delivery rates with the emails we send to our patrons, and it’s a relief to see the insights we get back because they are super useful to us in marketing our exhibits and events upcoming. Pros We are able to keep track of all our patron email address and related demographics in a concise and timely fashion. Cons The pricing is higher for independent companies, and while the interface works for our needs, eventually we are concerned the interface will no longer be able to keep up with our needs. Review Source CB Christie B. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Trusted Email Provider" September 29, 2022 5.0 Because it is the industry leader, we stick with it even though there may be less expensive options. Pros We feel our emails are delivered properly with this program. Cons Events and survey features are lacking. Events take too long to set up and are not very visually pleasing or customizable. Survey features are lacking compared to competition and it would be very nice to eliminate the expense of Survey Monkey, but Constant Contact survey feature does not come close to measuring up. Reason for choosing Constant Contact Too difficult to change providers. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.