# Constant Contact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Constant Contact Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/31898/Constant-Contact --- # Constant Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Constant Contact ## What is Constant Contact? Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience with advanced AI and Automation tools, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com. ## What is Constant Contact used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Management](https://www.capterra.com/email-management-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Recognitions Shortlist Overall rating Based on 2,934 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Efficient campaign creation tools Comprehensive email performance analytics Inconsistent text and formatting controls Deliverability and spam filtering issues Starting price $12 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - SMS Marketing / 2026 - Contact Management / 2025 - Email Tracking / 2025 - Lead Generation / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Constant Contact alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.5 (6,241)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (1,140)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) ## FAQs about Constant Contact Overview ### What problems does Constant Contact solve? Constant Contact solves time-consuming email outreach, disorganized contact lists, untargeted blasts, and weak campaign visibility by centralizing templates, segmentation, scheduling, automation, and open/click tracking. Small businesses, nonprofits, marketers, and membership or event teams use it to send professional communications, manage subscribers, and improve engagement without heavy design or technical resources. Answer based on 1188 reviews Overview ### Which roles and teams benefit most from Constant Contact? Constant Contact is most used by small business owners, executives, and marketing teams that need a simple way to run email campaigns and audience outreach. Office managers and administrative staff support event promotions and contact lists, while nonprofit leaders and development teams use it to engage donors, share updates, and drive community response. Answer based on 2818 reviews Overview ### What company size and industries is Constant Contact built for? Constant Contact is designed for marketers, franchisors, universities, hospitals, real estate business owners, side-hustlers, nonprofits, and individuals, with strongest adoption among small businesses at 86%. It most often serves nonprofit organizations at 11%, followed by marketing and advertising at 9% and health, wellness, and fitness at 5%. Answer based on 2924 reviews Features and Usability ### What are the key features of Constant Contact? Constant Contact includes core email marketing features like customizable email templates, drag-and-drop campaign creation, contact management, list segmentation, and campaign scheduling. Differentiating features include autoresponders, drip campaigns, A/B testing, social media posting, and campaign analytics with open, click, and engagement tracking. Answer based on 1002 reviews Pricing ### How much does it cost and what fees or limitations are included? Constant Contact starts at $12/month for the Lite plan, with Standard at 35 and Premium at 80, plus a free trial. Reviewers say pricing can feel high as contact lists grow, though some find the entry tier affordable. Lite is limited to one user, Standard to three, while Premium adds unlimited users and advanced features. Answer based on 592 reviews Integrations ### Which third-party tools and platforms does Constant Contact integrate with? Constant Contact integrates with over 100 third-party tools, including Canva, DonorPerfect, WordPress, Shopify, Microsoft Outlook, Microsoft Excel, Zapier, and Mailchimp. These connections span design, nonprofit CRM, website publishing, ecommerce, and productivity, with additional catalog integrations covering platforms such as BigCommerce and Adobe Commerce. Answer based on 461 reviews Getting Started and Support ### How easy is it to onboard and train a team on Constant Contact? Constant Contact is generally quick to onboard for beginners, small teams, volunteers, and nontechnical users because the interface is straightforward. Training is available through live online sessions, webinars, videos, and documentation. Reviewers say basic email tasks are learned fast, while admins and users handling automations, segmentation, or imports often need more time and support. Answer based on 202 reviews Getting Started and Support ### What customer support options does Constant Contact offer, and how do users rate the experience? Constant Contact offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as accessible, knowledgeable, and helpful for setup or troubleshooting, especially by phone and chat. Still, some report slow response times, inconsistent follow-through, weak chat interactions, and difficulty resolving billing or advanced technical issues. Answer based on 788 reviews Security ### How does Constant Contact handle data security and access control? Constant Contact uses permission-based emailing, unsubscribe controls, anti-spam protections, domain authentication, and two-factor authentication to protect contacts and sending integrity. Reviewers also note strict privacy settings and limited access roles beyond owner, campaign creator, and account manager. Some find mandatory two-factor authentication, password-protection gaps, and strict anti-spam enforcement restrictive. Answer based on 28 reviews ## Who uses Constant Contact? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 125 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 125 reviews Administrative 38% Administrative 38% Creative & Design 14% Marketing 13% Consulting 8% Others 27% Top industries Based on 125 reviews Non-Profit Organization Management 51% Marketing and Advertising 13% Religious Institutions 13% Retail 13% Other 10% ## Pros and Cons Efficient campaign creation tools 95% positive reviews out of 277 Most reviewers indicate email campaigns are easy to build, customize, schedule, and analyze, streamlining communication and marketing efforts for various audiences. Colleen A. Owner, 2 - 10 employees. "What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns." Inconsistent text and formatting controls 68% negative reviews out of 149 Most users report difficulties with text editing, formatting glitches, limited customization, and unpredictable display across devices and email clients. Krista F. Fund Development Coordinator, 2 - 10 employees. "Their build feature could use some more options and sometimes the text editing function gets very glitchy." Comprehensive email performance analytics 95% positive reviews out of 159 Most reviewers describe email tracking as highly valuable for monitoring opens, clicks, bounces, and unsubscribes, enabling targeted improvements and effective campaign optimization. Angelica B. University Intern, 501 - 1,000 employees. "We were able to track email campaign performance and gauge the effectiveness of our messaging thanks to its analytics and reporting features." Deliverability and spam filtering issues 75% negative reviews out of 140 Most reviewers describe frequent problems with emails being flagged as spam, blocked by firewalls, or accounts suspended due to low spam thresholds. Adam Z. Marketing Director, 11 - 50 employees. "Your email will sometimes find its way into the recipients trash or spam folder." Effective client relationship management 94% positive reviews out of 118 Most users comment that client support features help maintain consistent communication, nurture leads, and keep clients engaged across different business types. Bobby D. CEO, 2 - 10 employees. "Support has been great and it gets the job done for multiple clients that we have provided services for." Cumbersome account and unsubscribe management 71% negative reviews out of 139 Most users report account cancellations, user management, and unsubscribing processes are inconvenient, often requiring manual steps or customer service intervention. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Campaign Management 4.6 (618) 73.62% of 618 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, automate, and personalize campaigns, segment audiences, and access detailed reporting. Reviewers appreciate the intuitive interface, robust scheduling, and clear analytics, though some mention limited A/B testing and occasional deliverability concerns. Contact Management 4.4 (385) 65.97% of 385 reviewers that rated this feature as important or highly important This aspect helps you organize, segment, and update contacts efficiently. Some users say importing, editing, and tracking contacts is straightforward, but others report challenges with duplicate management, syncing with other systems, and mass unsubscribing. Mobile Optimization 4.5 (363) 63.91% of 363 reviewers that rated this feature as important or highly important You benefit from emails that look professional and are easy to read on any device. Reviewers indicate mobile previews, responsive design, and consistent formatting are valuable, though some wish for more customization and report occasional layout issues on mobile. Email Marketing 4.5 (275) 61.45% of 275 reviewers that rated this feature as important or highly important Constant Contact offers a versatile platform for designing, personalizing, and sending marketing emails. Users think the drag-and-drop editor, automation, and variety of templates make campaigns simple, but some mention limited customization and occasional deliverability or formatting issues. Contact Database 4.5 (243) 73.66% of 243 reviewers that rated this feature as important or highly important It gives you organized storage, segmentation, and easy import/export of contacts. Reviewers appreciate the ability to create targeted lists and track engagement, but some note syncing issues with NeonCRM and wish for more robust customization and easier bulk management. Reporting/Analytics 4.4 (310) 65.81% of 310 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Constant Contact 143 features An @mention is a way to tag or notify a specific person about a message/post Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Establish rules for automatic propagation of social media posts across one or more channels Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Manage various distribution channels, build relations with channel partners, and track their performance Track the amount of clicks on individual products to measure campaign results Leave comments and notes on documents for others to view It gives you organized storage, segmentation, and easy import/export of contacts. Reviewers appreciate the ability to create targeted lists and track engagement, but some note syncing issues with NeonCRM and wish for more robust customization and easier bulk management. This aspect helps you organize, segment, and update contacts efficiently. Some users say importing, editing, and tracking contacts is straightforward, but others report challenges with duplicate management, syncing with other systems, and mass unsubscribing. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Collaborate on creating a product by sharing and adjusting designs through a shared portal Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Electronically collect payments for goods or services With this capability, you can easily schedule, automate, and personalize campaigns, segment audiences, and access detailed reporting. Reviewers appreciate the intuitive interface, robust scheduling, and clear analytics, though some mention limited A/B testing and occasional deliverability concerns. Manage, store and organize emails within the system or via third-party apps Constant Contact offers a versatile platform for designing, personalizing, and sending marketing emails. Users think the drag-and-drop editor, automation, and variety of templates make campaigns simple, but some mention limited customization and occasional deliverability or formatting issues. Ability to oversee and optimize the operations of a mail server Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan marketing campaigns for events Plan an event's time and location Manage tickets for specific events Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Adds a customizable form to the landing page, usually for the purposes of lead generation Store, manage and track all forms in a centralized location Store and manage images Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Monitor and collect information from social media based on specific keywords Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Send messages to multiple subscribers at the same time Collection of images, videos and other digital content that can be used Manage the process of planning and scheduling meetings, including agenda creation Personalize text messages using templates and custom fields Access software remotely via mobile devices You benefit from emails that look professional and are easy to read on any device. Reviewers indicate mobile previews, responsive design, and consistent formatting are valuable, though some wish for more customization and report occasional layout issues on mobile. Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Manage multiple campaigns in one system Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Create many versions of emails, forms, or actions and gauge which is most effective Create and update newsletter content to increase engagement A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Preview materials before finalizing projects Design, communicate, and distribute incentives to perform a specific action Survey design technique that directs respondents to different questions based on their previous answers Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Ensure the answer provided fits set parameters (numerical, positive number, etc.) Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Group leads or contacts based on their specific characteristics Optimize and manage the search engine optimization efforts for a website or digital content Internet standard communication protocol to transmit electronic mails Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send promotional campaigns or transactional messages via text messages Create and manage advertising campaigns on social media networks Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Process of managing customer subscription lifecycle for a recurring service or a product Allow media to be embedded in the question or answer options Create and manage surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Modifying a website's URL to enhance readability, branding, or campaign alignment Make a list and register visitors Interact with data visualization elements, such as charts and graphs, to drill down into data Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Monitor activity of individuals who visit your website using cookies Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.2 (2,865) 4.2 Based on 2,865 reviews ## Pricing Value for money 4.1 (2207) Free Trial [View pricing plan details](https://www.capterra.com/p/31898/Constant-Contact/pricing/) Lite $12.00 Usage Based,Per Month It includes: - Basic Email Marketing - Automated Welcome Email for New Contacts - Social Marketing - Event Management - Drag & Drop Email Templates - AI Content Recommendations - Polls & Surveys - Reporting Standard $35.00 Usage Based,Per Month It includes: - Email marketing with subject line A/B testing and email archive - Resend emails to non-openers - Contact segmentation - Social media ads integration - Scheduled Email Sends - Subject Line A/B Testing - Registration Form - Custom Segments Premium $80.00 Usage Based,Per Month It includes: - Advanced email marketing with dynamic content - Custom automations - Custom contact segmentation - Search engine optimization - Advanced ads with a dedicated ad manager\* (required minimum spend/month) - Contact Activity Segmentation - Sell Products & Services - SMS Marketing Value for money 4.1 (2,207) 4.1 Based on 2,207 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (2051) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (2,051) 4.2 Based on 2,051 reviews ## User reviews Overall rating 4.3 Based on 2,934 reviews Filter by rating 5(1534) 4(996) 3(320) 2(44) 1(40) Mentioned topic Sorted by most recent SS Stacy S. Sales Marketing Coordinator Machinery ### "Dependable solution for businesses looking to execute effective email marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 My overall experience with Constant Contact has been very positive. It provides an intuitive platform for creating professional email campaigns, managing contact lists, and tracking campaign performance without a steep learning curve. Pros What I liked most about Constant Contact was how easy it made email marketing, even for users without technical experience. The drag-and-drop email builder, professionally designed templates, and intuitive contact management made it simple to create and send polished campaigns. Cons While Constant Contact is easy to use, I found some of its more advanced marketing and automation capabilities to be limited compared to other platforms. Building complex customer journeys, creating highly customized workflows, and managing detailed segmentation can feel restrictive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ashley H. Marketing Coordinator Publishing ### "Constant Contact is Good Value for the Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 6, 2026 Overall, Constant Contact does a pretty good job for what we need it to as a small non-profit. It has definitely been worthwhile to keep around and very useful for keeping our members/donors/community members informed of organizational happenings. It also has good connectivity with other apps for forms, etc. Pros Working as a part-time marketing coordinator for a non-profit, Constant Contact seems to provide the most value for the money. It keeps our lists organized and is easy to use in terms of quickly sending out emails. Cons The actual email builder seems a bit clunky in terms of being able to quickly design a nice email. I generally find myself designing the email in Canva and importing the image, but then there is limited functionality with creating links, buttons, and form items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Brad K. Gigawatt AI - Founder and Executive Chairman Information Services ### "Constant Contact" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 5, 2026 Pros Statistical tracking tools (open rates, clicks) provide clear, actionable charts to adjust communication campaigns. Email deliverability is also excellent. Cons The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business. The interface for creating website sign-up forms also lacks modern design and graphical flexibility. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Quentin J. IT Manager Computer Software ### "Reliable and easy to use marketing solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 2, 2026 One of the biggest benefits of constant contact is its easy of use. It makes it simple to create professional email campaigns, manage contact lists, and tract key performance metrics. Pros Easy to use and good value for money. I use constant contact for email management, marketing and sales, data management and email organization. Cons I found constant contact's automation, audience segmentation, and campaign personalization capabilities to be somewhat limited for more sophisticated marketing initiatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James G. Senior Manager, Infrastructure Engineering Non-Profit Organization Management ### "Practical Email Marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 27, 2026 It’s not trying to be some massive marketing command center with a shiny AI sticker on the side. It’s a practical email marketing tool, and for the work we use it for, that’s enough. It gives us a reliable place to manage contacts, organize lists, build template-based campaigns, send emails, and review basic results without making the process feel like a technical expedition. The weak spot is administration. Account ownership, subaccounts, and recovery could be cleaner, especially for organizations with multiple teams under one umbrella. But for short-lived campaigns, seasonal messages, one-off updates, and focused communications, Constant Contact has been dependable and easy to work with. Pros It handles the practical machinery of email marketing: contact storage, list management, templates, campaign creation, sending, and basic reporting, without turning every campaign into an engineering project. The list management is especially useful. Contacts are easy to store, organize, and segment, which makes it simple to reach the right audience for short-lived campaigns, seasonal messages, one-off updates, or focused communications. Campaign creation is also straightforward enough that non-technical users can build and send clean emails without IT standing nearby with a wrench and a flashlight. I also appreciate that phone support still exists, because when there’s an account, billing, or campaign issue, talking to an actual human makes cleanup much easier. Cons The campaign side works well enough once people are inside the machine, but the ownership model can feel like a control panel built by committee when you’re supporting multiple teams, departments, or locations under one broader organization. The Account Owner still seems to be the center for billing, ownership, and higher-level account control. Roles like Account Manager and Campaign Creator help, but they don’t fully solve the central admin problem. From an IT operations standpoint, I’d like stronger centralized oversight so one admin team can govern the account cleanly while each team still manages its own campaigns. Ownership recovery is another weak spot. If the original owner leaves, support may need to get involved, which creates unnecessary cleanup work and operational risk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bella C. Client Services Director Online Media ### "Way to strengthen client relationships" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 26, 2026 My experience has been good. It has really helped in strengthening our client relationships through a consistent and well-thought-out communication process. It is accessible for both my team and client-facing teams. Although I would appreciate the addition of more advanced features, for now, it is working well. Pros Constant Contact has helped us maintain communication with our clients via targeted campaigns. I mostly use its email templates, which save me much of my time and keep a professional approach. One of the great factors is that we can have open rates and click-through metrics, which ultimately help us refine our engagement strategy. Cons While running multiple campaigns, it does get complicated. Sometimes I feel a lack of personalization options in email templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN Deontay N. Recruiting Manager Staffing and Recruiting ### "Constantly Contacting " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 26, 2026 Pros I like constant contact because it helps make contacting clients and talent alot easier when trying to search a contact number Cons The least i would say i like about it is how sometimes it can take a period of time to load a certain amount of contacts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Celine J. Content Manager Consumer Services ### "My Review for Constant Contact " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Pros Constant contact has easy to use mean its learning curve isn't steep. Its interface is also very clear. I also really appreciate the responsiveness of its customer service. Cons Its price is high compared to other software like Brevo and Mailchimp for almost the same contact lists. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2026 Thanks for your review, Céline! We appreciate your 4-star rating and helpful feedback; we love to hear that our tools have been easy-to-use. TS Totiana S. Donations manager Non-Profit Organization Management ### "Love Constant Contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 June 18, 2026 Pros You’re able to easily write and send a mass email to our contact list. This makes it less of a hassle. Cons It would be great if they made sending mass texts as easy as the emails are. Other than that everything is still great! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Melissa N. Owner Apparel & Fashion ### "Email marketing is key and constant contact helps with this " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Overall, constant contact is a great tool for businesses to be able to communicate with their customers, and businesses really cannot function without this technology in today’s time. Email Marketing is one of the biggest ways businesses bring in sales and revenue. Pros Constant contacts is a great way to communicate with your customers and send emails in bulk to a lot of people at once. We are able to get out our deals, promotions, and new product launches to everyone. Cons Sometimes I feel like I wanna make my email look a little bit more professional or customized and there’s a few customizations I’ve seen that I wasn’t able to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2026 Thank you for taking the time to leave a review, Melissa! We appreciate your kind words and feedback. [View all Reviews](https://www.capterra.com/p/31898/Constant-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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