--- title: "Constant Contact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Constant Contact Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/31898/Constant-Contact/" page_type: "product" language: "en" --- # Constant Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Constant Contact ## What is Constant Contact? Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience with advanced AI and Automation tools, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com. ## What is Constant Contact used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Management](https://www.capterra.com/email-management-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,949 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Efficient campaign creation tools Comprehensive email performance analytics Limited and inconsistent formatting options Deliverability and spam filtering issues Starting price $12 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Marketing Automation / 2026 - SMS Marketing / 2026 - Contact Management / 2025 - Email Tracking / 2025 - Lead Generation / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Constant Contact?[Manage this product listing](https://www.g2.com/products/constant-contact/claim_requests/new?auto=true) Rating Breakdown 4.3 +− Features4.2 Value for Money4.1 Ease of Use4.3 Customer Service4.2 Rating Breakdown 4.3 Features4.2 Value for Money4.1 Ease of Use4.3 Customer Service4.2 ## Constant Contact Reviewers Verdict Updated September 2026 AI summary - Constant Contact suits small businesses, nonprofits, and marketing teams needing straightforward email campaigns and contact management. - Users appreciate its easy-to-learn interface, effective campaign scheduling, and actionable email tracking tools. - It helps teams quickly build, send, and monitor professional-looking emails, making routine outreach and updates more manageable. - Some key downsides are occasional bugs, emails landing in spam, limited image and formatting options, and cumbersome account management. - It fits best for organizations prioritizing simple, reliable email marketing, but those needing advanced design or automation may find it restrictive. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Constant Contact 4.3 (2,949) VS. [4.5 (6,256)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price $12 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (2,897) Ease Of Use 4.3 (3,507) Value For Money 4.1 (2,218) Value For Money 4.2 (3,084) Customer Service 4.2 (2,062) Customer Service 4.4 (3,083) ## Constant Contact alternatives Highest Rated [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) ## FAQs about Constant Contact Overview ### What problems does Constant Contact solve? Constant Contact solves slow, manual email outreach by centralizing contact lists, audience segmentation, campaign scheduling, templates, and performance tracking. It helps small businesses, nonprofits, marketers, and event teams send professional newsletters, automate follow-ups, manage opt-outs, and identify engaged contacts without relying on designers, developers, or extra staff. Answer based on 1197 reviews Overview ### Which roles and teams benefit most from Constant Contact? Constant Contact is most used by small business owners, executives, and marketing teams that need simple email campaigns, audience segmentation, and event or promotion outreach. Office managers and administrative staff use it to manage contact lists and routine communications, while nonprofit and development leaders rely on it for donor engagement and community updates. Answer based on 2840 reviews Overview ### What company size and industries is Constant Contact built for? Constant Contact is built mainly for small businesses, which make up 85% of reviewers, and nonprofits, its top industry at 11%. It also serves marketers, universities, hospitals, real estate businesses, side-hustlers, and individuals, with additional reviewer presence in marketing and advertising at 9% and health, wellness, and fitness at 5%. Answer based on 2946 reviews Features and Usability ### What are the key features of Constant Contact? Constant Contact includes core email marketing features like email campaign management, customizable email templates, contact management, list segmentation, and campaign scheduling. Differentiating features include A/B testing, drip campaigns, landing pages and sign-up forms for lead capture, plus reporting and analytics for opens, clicks, and audience engagement. Answer based on 1005 reviews Pricing ### How much does it cost and what fees or limitations are included? Constant Contact starts at $12/month for the Lite plan, with Standard at 35 and Premium at 80, plus a free trial. Reviewers say pricing can feel high as contact lists grow, though some find the basic plan affordable, note unlimited emails, and say higher tiers are needed for A/B testing and advanced automation. Answer based on 595 reviews Integrations ### Which third-party tools and platforms does Constant Contact integrate with? Constant Contact integrates with over 40 third-party tools, including WordPress, DonorPerfect, Microsoft Outlook, Canva, Shopify, Eventbrite, and Zapier. Its integrations span content and design, ecommerce, events, and nonprofit systems, with additional catalog support for Facebook, Google Workspace, Jotform, CiviCRM, and Salesforce products. Answer based on 298 reviews Getting Started and Support ### How easy is it to onboard and train a team on Constant Contact? Constant Contact is generally quick to onboard for small teams, nonprofits, volunteers, and beginners, with many reviewers saying staff can start building emails after minimal instruction. Training is available through live online sessions, webinars, documentation, and videos. Admins and users handling automations, imports, or advanced segmentation usually need more time and support. Answer based on 203 reviews Getting Started and Support ### What customer support options does Constant Contact offer, and how do users rate the experience? Constant Contact offers FAQ/forum resources, a knowledge base, phone support, and chat. Users often describe support as accessible, helpful, and good for real-time troubleshooting, especially by phone or chat. Still, some report slow response times, uneven chat quality, long waits, and frustration when answers default to help articles. Answer based on 798 reviews Security ### How does Constant Contact handle data security and access control? Constant Contact uses permission-based emailing, unsubscribe controls, anti-spam protections, domain authentication, and two-factor authentication to protect contact data and sending reputation. It also keeps contacts organized, filters duplicates, and supports limited user roles. Some reviewers note strict privacy rules, tedious authentication steps, mandatory 2FA, and insufficiently granular permissions. Answer based on 29 reviews ## Who uses Constant Contact? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient campaign creation tools 95% positive reviews out of 280 Most reviewers describe email campaigns as easy to build, schedule, personalize, and analyze for effectiveness. Colleen A. Owner, 2 - 10 employees. "What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns." Limited and inconsistent formatting options 68% negative reviews out of 149 Some reviewers find text and formatting tools restrictive, glitchy, and prone to unpredictable display issues across devices. Krista F. Fund Development Coordinator, 2 - 10 employees. "Their build feature could use some more options and sometimes the text editing function gets very glitchy." Comprehensive email performance analytics 95% positive reviews out of 161 Most reviewers indicate email tracking provides actionable insights on opens, clicks, bounces, and engagement. Brittney L. Client Services Coordinator , 2 - 10 employees. "I like how you can attach links and track who opens the email vs who clicks to view the link." Deliverability and spam filtering issues 74% negative reviews out of 142 Most reviewers report email spam concerns, including deliverability problems, spam folder placement, and account suspensions. Anonymous User General Manager of Manugacturing, 201 - 500 employees. "Sometimes the email is spammed or hasn't reached the recipient's default inbox." Effective client communication management 94% positive reviews out of 119 Most reviewers find client support features help maintain ongoing relationships and streamline outreach to contacts. Bobby D. CEO, 2 - 10 employees. "Support has been great and it gets the job done for multiple clients that we have provided services for." Challenging account and unsubscribe management 70% negative reviews out of 141 Most reviewers indicate account and unsubscribe processes are cumbersome, with difficulties in cancellations and re-subscribing. ## Features AI summary Based on 20,574 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) Constant Contact includes all three features that reviewers rate most highly: **Email Campaign Management**, **Campaign Scheduling**, and **Contact Management**. Together, these capabilities help businesses create and send campaigns efficiently, plan delivery at the right time, and keep subscriber lists organized, allowing teams to manage outreach more effectively and build stronger customer communication. Email Campaign Management 4.6 (624) 73.88% of 624 reviewers that rated this feature as important or highly important With this capability, you can easily plan, automate, and personalize campaigns, segment audiences, and track detailed results. Reviewers appreciate the intuitive interface, scheduling, and reporting, though some mention limited A/B testing and occasional issues with email bounces. Campaign Scheduling 4.7 (219) 77.17% of 219 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Contact Management 4.4 (393) 66.67% of 393 reviewers that rated this feature as important or highly important This aspect helps you organize, segment, and update contacts efficiently, supporting targeted communication. Some reviewers find importing, editing, and unsubscribing easy, but others mention duplicate management, syncing issues, and difficulties with mass unsubscribing or integration with other systems. List Management 4.5 (220) 59.55% of 220 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Mobile Optimization 4.5 (368) 64.13% of 368 reviewers that rated this feature as important or highly important You benefit from emails that automatically adapt to mobile devices, ensuring messages look professional on any screen. Reviewers indicate high satisfaction with mobile previews and responsive design, though some wish for more customization and note occasional layout glitches on mobile. Email Marketing 4.5 (277) 61.73% of 277 reviewers that rated this feature as important or highly important Constant Contact offers a robust platform for designing, personalizing, and sending marketing emails. Users think it’s simple to use, with helpful templates and automation, but some mention challenges with customization, deliverability, and a desire for more template options. Constant Contact 147 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Auto Update: Automatic update of information / software - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: It gives you organized storage and segmentation of contacts, supporting targeted campaigns and easy imports. Reviewers appreciate the intuitive interface, segmentation, and bulk management, though some mention syncing issues, duplicate contacts, and a desire for more robust customization. - Contact Management: This aspect helps you organize, segment, and update contacts efficiently, supporting targeted communication. Some reviewers find importing, editing, and unsubscribing easy, but others mention duplicate management, syncing issues, and difficulties with mass unsubscribing or integration with other systems. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: With this capability, you can easily plan, automate, and personalize campaigns, segment audiences, and track detailed results. Reviewers appreciate the intuitive interface, scheduling, and reporting, though some mention limited A/B testing and occasional issues with email bounces. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Constant Contact offers a robust platform for designing, personalizing, and sending marketing emails. Users think it’s simple to use, with helpful templates and automation, but some mention challenges with customization, deliverability, and a desire for more template options. - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Marketing: Plan marketing campaigns for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - Image Library: Store and manage images - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mass Texting: Send messages to multiple subscribers at the same time - Media Library: Collection of images, videos and other digital content that can be used - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Optimization: You benefit from emails that automatically adapt to mobile devices, ensuring messages look professional on any screen. Reviewers indicate high satisfaction with mobile previews and responsive design, though some wish for more customization and note occasional layout glitches on mobile. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Newsletter Management: Create and update newsletter content to increase engagement - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Preview Functionality: Preview materials before finalizing projects - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Simple Mail Transfer Protocol (SMTP): Internet standard communication protocol to transmit electronic mails - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Advertising: Create and manage advertising campaigns on social media networks - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (2,880) 4.2 Based on 2,880 reviews ## Pricing Value for money 4.1 (2218) Free Trial [View pricing plan details](https://www.capterra.com/p/31898/Constant-Contact/pricing/) Lite $12.00 Usage Based,Per Month It includes: - Basic Email Marketing - Automated Welcome Email for New Contacts - Social Marketing - Event Management - Drag & Drop Email Templates - AI Content Recommendations - Polls & Surveys - Reporting Standard $35.00 Usage Based,Per Month It includes: - Email marketing with subject line A/B testing and email archive - Resend emails to non-openers - Contact segmentation - Social media ads integration - Scheduled Email Sends - Subject Line A/B Testing - Registration Form - Custom Segments Premium $80.00 Usage Based,Per Month It includes: - Advanced email marketing with dynamic content - Custom automations - Custom contact segmentation - Search engine optimization - Advanced ads with a dedicated ad manager\* (required minimum spend/month) - Contact Activity Segmentation - Sell Products & Services - SMS Marketing Teams Contact us Value for money 4.1 (2,218) 4.1 Based on 2,218 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (2062) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (2,062) 4.2 Based on 2,062 reviews ## User reviews Overall rating 4.3 Based on 2,949 reviews Filter by rating 5(1545) 4(998) 3(322) 2(44) 1(40) Mentioned topic Sorted by most recent Allan R. Administrador Management Consulting ### "prático, intuitivo e eficiente no dia a dia" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2026 Experiência positiva, principalmente pela facilidade de uso e pelos recursos para criação e automação de campanhas. A interface é intuitiva e os relatórios facilitam o acompanhamento dos resultados. Também considero útil a integração com outras ferramentas. Por outro lado, alguns recursos mais avançados poderiam ser mais flexíveis e acessíveis nos planos básicos. Pros • Interface intuitiva e fácil de usar. • Boa variedade de modelos de e-mail. • Recursos úteis para criação e automação de campanhas. • Relatórios que ajudam a acompanhar o desempenho das campanhas. • Integração com outras ferramentas e plataformas. Cons • Os planos podem ficar caros conforme a lista de contatos cresce. • Alguns recursos avançados estão disponíveis apenas nos planos mais completos. • As opções de personalização podem ser limitadas em comparação com outras plataformas. • A automação poderia ser mais flexível para estratégias mais complexas. • O suporte e os recursos de análise podem não atender completamente às necessidades de usuários avançados. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2026 Obrigado pelo retorno, Allan. Ficamos felizes que a interface intuitiva e os recursos de automação estejam facilitando seu dia a dia, e que os relatórios estejam ajudando no acompanhamento dos resultados. Entendemos que alguns recursos mais avançados podem ganhar mais flexibilidade, e esse tipo de feedback nos ajuda a priorizar melhorias. Se quiser compartilhar mais detalhes, fale com nosso time de suporte, vamos adorar ouvir mais. DC Daniel C. Senior Marketing Communications Manager Consumer Services ### "Solid Email Tool but a Few UI Hiccups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2026 I love the drag‑and‑drop email editor; it lets me pull in my own images, set up a two‑column layout, and test how it looks on mobile before sending. It saves me a lot of time when I’m juggling a weekly newsletter and a product launch. Pros The drag‑and‑drop email builder is pretty solid and saves us time, while the segmentation tool lets us target specific customer groups accurately. The built‑in survey integration also helps gather feedback quickly. Cons The reporting dashboard is a bit tricky to navigate in starting, and the email template editor doesn't offer enough styling options, making it harder to match brand guidelines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2026 Thanks for the kind words, Daniel. It's great to hear the drag-and-drop editor is saving you time between your weekly newsletter and product launches, that's exactly what it's built for. Keep the campaigns coming! AN Anonymous User Marketing, Events and Communications Specialist Marketing and Advertising ### "Easy to use for email newsletters " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 8, 2026 I use Constant Contact on a weekly basis to send out an email newsletter to about 1,200 email addresses. Every week I use the same template but delete images and articles and add new ones as necessary. Pros I like how easy it is to create newsletters either from scratch or a previously used template. I also really like the drag and drop approach to building the newsletter. I also like that there is a native tie-in to Canva, so you can edit images or graphics with Canva when using them in your newsletter. I also love the ability to track clicks. Cons Sometimes, when building the newsletter, the blocks will snap to the wrong part of the newsletter. Fixing this is pretty easy, but it can be frustrating when trying to drag a box from the bottom all the way to the top and it snaps to the wrong position. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2026 Thanks so much for sharing this! It's great to hear that the same template keeps working week after week for your 1,200-person newsletter, since swapping in new images and articles as you go is exactly the kind of flexibility we want you to have. Here's to many more newsletters ahead! LM Lilyana M. Planning and Sustainability Professional Human Resources ### "My practical tool for communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2026 Pros Easy-to-use email campaign builder, useful templates, simple contact management, practical scheduling options, helpful reporting and analytics, saves me time when preparing email communications. Cons Some advanced features are limited to higher plans, customization can sometimes feel restrictive, pricing can increase as my contact list grows, and managing a large number of campaigns can become time-consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2026 Thanks for your review, Lilyana! It's great to hear the campaign builder, templates, and reporting are working together to save you time on your email communications. We're glad Constant Contact fits so smoothly into your routine, and we're looking forward to supporting you as your marketing grows. NA Nava A. Assistant Manager Commercial Real Estate ### "Go Constant Contact!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 31, 2026 Pros You're able to reach so many people at once. For our company, we can add all of our contacts and categorize them so that we can send notifications to a large number of people at once. Cons I don't have any complaints. I do like the old design more, but that's not much of a complaint. It's very user friendly still. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2026 Thanks, Nava! It's great to hear you're using Constant Contact to reach your whole audience at once, and that categorizing your contacts makes it easy to send the right message to the right group. Here's to many more well-targeted campaigns ahead. AP Anais P. Content creator and Community Manager Management Consulting ### "Email marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 Pros The drag-and-drop editor lets me build an email campaign without having to write any HTML code. I can start with a template, replace the content, change the visual elements and get the campaign ready without needing a developer. Cons As the contact list grows, the cost becomes something I pay more attention to. For a small list, it can be quite reasonable, but businesses with a large contact database should definitely compare the pricing carefully with other email marketing platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2026 Thank you, Anaïs! It's great to hear the drag-and-drop editor is making campaign building so much easier; no code, no developer, just a template and your own ideas coming to life. That kind of speed and independence is exactly what we're going for. Here's to many more campaigns built exactly the way you want them! CF christopher F. Brand Strategy Lead Marketing and Advertising ### "Constant Contact has been a solid weekly tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2026 Over the past several months I have used Constant Contact for assigning a follow-up so it does not live in someone's inbox. This is how the tool behaves for us right now, not how a demo looked. Monday pipeline reviews now take half an hour instead of rebuilding status from email. Activity reminders are simple, which is why people actually close them instead of ignoring another notification. For a team our size it has been a clear yes, and we are staying on it. Pros Thanks to Constant Contact, logging every first conversation the same day it happens has become much smoother. Having all contact history in one place means handoffs no longer start with “who talked to them last?” Monday pipeline reviews now take just half an hour instead of piecing together status from emails. Simple activity reminders make it easy for people to close them rather than ignore yet another notification. Cons I would not stretch to invent a weakness. Constant Contact has been working well for our size of team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2026 Thanks for taking the time to write this, Christopher. Hearing that your Monday pipeline reviews dropped to half an hour, and that follow-ups no longer disappear into someone's inbox, is the kind of real-world result we want the tool to deliver. Since your experience is four stars and not five, we'd like to know what would close that gap for your team. Reach out anytime and tell us what would make the weekly workflow even smoother. DF David F. IT Director Renewables & Environment ### "Solid email & contact tool for running multiple small businesses + church IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 It’s been reliable for keeping client and member communications organized across four very different operations (tree service, electrical, spa, and church). Contact management and email tools are straightforward, deliverability has been good, and it handles the day-to-day without drama. Works well for someone juggling multiple small businesses and church IT. Pros I run a tree service, electrical work, a spa, and handle IT for our church. Being able to keep all the different lists clean, segmented, and easy to email from one place is the biggest win. Templates are solid and the email organization tools save a lot of time. Cons more advanced automation features feel locked behind higher plans. Nothing deal-breaking, just something to watch as you grow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2026 Thanks for your 5-star review, David! Running a tree service, an electrical business, a spa, and a church through one platform is no small thing, so hearing that contact management and deliverability hold up across all four is great to read. We'll keep building Constant Contact to handle the day to day without drama, and we're glad it's helping you keep every audience straight. MH Mike H. Owner Alternative Medicine ### "Constant Contact makes mails shots simple." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 14, 2026 It's easy to use and set up and it's always reliable. I always need to know how many people read the emails. Pros I'm not a coder so this makes it easy to do my email campaigns accurately and without stress, knowing they will be delivered. Cons It gets more expensive as the mailing list grows, but that is an acceptable cost of the success of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Thanks for the review, Mike. Easy setup and reliable sending are the foundation, and knowing who's opening your emails is what turns those sends into real insight, so we're glad both are working for you. Wishing you continued success with your campaigns. LH Leon H. IT Helpdesk Agent Information Technology and Services ### "Easy contact your customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 10, 2026 I can sincerely say that my experience to date has dependably been extremely positive. I handle the promoting for an electrical contractual worker and our center as far as email showcasing is client maintenance. Pros In the wake of investigating a few email advertising organizations, we ran with Constant Contact since we felt they conveyed more to the table than some of their competitors Cons It does what it says it does. Individuals here whine about the powerlessness to converse with them, however in the event that any talking were essential, the item would lose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Thanks for taking the time to share this, Leon. It's good to know Constant Contact has been dependable for you and the contracting side of the business. We also noticed the fifth star is still up for grabs, so if there's something that would make your day to day easier, we'd like to hear it. Reach out anytime and we'll take a look. [View all Reviews](https://www.capterra.com/p/31898/Constant-Contact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Brevo Marketing Platform vs Constant Contact](https://www.capterra.com/compare/31898-132996/Constant-Contact-vs-brevo)[MailerLite vs Constant Contact](https://www.capterra.com/compare/31898-136603/Constant-Contact-vs-MailerLite)[ActiveCampaign vs Constant Contact](https://www.capterra.com/compare/31898-79367/Constant-Contact-vs-ActiveCampaign)[EmailOctopus vs Constant Contact](https://www.capterra.com/compare/31898-147415/Constant-Contact-vs-EmailOctopus)[Systeme.io vs Constant Contact](https://www.capterra.com/compare/31898-198994/Constant-Contact-vs-Systeme)[HubSpot Marketing Hub vs Constant Contact](https://www.capterra.com/compare/31898-171840/Constant-Contact-vs-HubSpot-Marketing)[Omnisend vs Constant Contact](https://www.capterra.com/compare/31898-153508/Constant-Contact-vs-Omnisend)[EngageBay CRM vs Constant Contact](https://www.capterra.com/compare/31898-178819/Constant-Contact-vs-EngageBay-Marketing) [Marketing 360 vs Constant Contact](https://www.capterra.com/compare/31898-148516/Constant-Contact-vs-Marketing-360)[Marketo Engage vs Constant Contact](https://www.capterra.com/compare/31898-75130/Constant-Contact-vs-Marketo-Lead-Management)[Keap vs Constant Contact](https://www.capterra.com/compare/31898-76390/Constant-Contact-vs-Infusionsoft)[Klaviyo vs Constant Contact](https://www.capterra.com/compare/31898-156699/Constant-Contact-vs-Klaviyo)[Salesforce Marketing Cloud vs Constant Contact](https://www.capterra.com/compare/31898-248536/Constant-Contact-vs-Salesforce-Marketing-Cloud)[GetResponse vs Constant Contact](https://www.capterra.com/compare/31898-153948/Constant-Contact-vs-GetResponse)[Drip vs Constant Contact](https://www.capterra.com/compare/31898-164933/Constant-Contact-vs-Drip)[E-goi vs Constant Contact](https://www.capterra.com/compare/31898-165474/Constant-Contact-vs-E-goi)