# Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Constant Contact the right CRM solution for you? Explore 2911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/31898/jebbit/reviews --- Constant Contact 4.3 (2911) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews SH Samantha H Memebership CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I mostly use Constant Contact for very straightforward tasks like uploading contact lists and sending out email campaigns, and for those purposes, it works really well.“ November 28, 2025 JB Jeanette B Development AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures.“ October 22, 2025 RS Renee S Office ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template.“ February 16, 2026 Edmund S Board AdvisorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices.“ February 21, 2026 TW Ty W Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications.“ September 19, 2025 HR Haley R Member EngagementEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we have troubles with bounce lists and updating clean user lists, but that's not necessarily the product's fault.“ March 19, 2026 MD Martin D TechMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Constant Contact provides a powerful, friendly, well supported email marketing tool that serves well users from small professional practices to large National organizations with a variety of tools and Integrations with other software to offer a complete marketing System. “ April 10, 2025 HB Holly B Real estate agentReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “It has an outdated template appearance which is not very customizable.“ March 24, 2026 ## Showing most helpful reviews Showing 1-25 of 2911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Elevating Donor Communications with Constant Contact" February 21, 2026 5.0 Overall, my expereince with Constant Contact has been excellent. Also, our donor community has also noticed the improvement in the design and professionanlism. Pros I use Constant Contact to manage our newsletter, donor, and fundraising email campaigns. The platform is easy to use both in designing emails and managing email databases. This includes being able to segment email lists. We have started to use the Events option to plan and manage communication for our events. After our last event, I used the Survey function for the first time to receive quick feedback from our attendees. We are still learning, and the customer support has been responsive and provided excellent guidance. Cons With many of these platforms, there are a lot of templates you can use. But at times, this huge library can be a bit overwhelming for new users; too many choices. However, it takes practice, and the customer service has been great when I got stuck. Review Source Response from Constant Contact March 3, 2026 Thank you for your 5-star review, Edmund! We're happy to hear that your experience has been excellent, even with our support team when you get stuck. Don't ever hesitate to reach out; we've got your back and we're always happy to help! VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Easy and Reliable Email Marketing Platform for Small Businesses" March 17, 2026 4.0 Overall, Constant Contact has been a dependable platform for managing email marketing and customer communication. It is easy to use, provides helpful tools for organizing contacts and creating marketing campaigns, and allows businesses to stay connected with their audience. The platform continues to make updates and improvements, which helps keep it relevant for businesses looking to grow their marketing efforts. It has been a useful tool for promoting events, products, and updates to our customers. Pros Constant Contact is a very user-friendly platform that makes email marketing easy to manage, even for small business owners who are not marketing experts. The drag-and-drop email builder is simple to use and allows us to quickly create professional-looking emails to promote new flavors, events, and seasonal specials at our business. The platform also helps manage customer lists and email segmentation, making email management and data organization straightforward. From a marketing and sales perspective, it is a helpful tool for staying connected with customers and promoting campaigns. Overall, it offers good value for money for businesses looking for a reliable email marketing solution. Cons While the platform works well overall, some advanced features and automation tools could be more flexible. It can also take a little time to explore all the reporting and data management tools when first getting started, but once you become familiar with the system it becomes easier to navigate. The price is also a factor as your business grows with the number of emails you have the price steadily increases. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact Ease of use and the initial cost and set up of the service. Review Source MS Margaret S. N.A Insurance Used the software for: 2+ years ### "2 stars no customer support" February 13, 2026 2.0 Pros It's intuitive to use the basics of the platform. Easy to build campaigns and make them look nice... Cons Their support is really lacking. The online chat NEVER works. Most of their emails aren't monitored. There's no one here to help. The phone assistance transfers you 3+ times. Not good. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) regretting it now. But better customizatioin on the platform Review Source Response from Constant Contact February 22, 2026 Hello Margaret, thank you for your valuable feedback. We apologize that your support experience so far hasn't been very good, but I assure you our award-winning support team can get you the help you need. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name, account email address, and a reference to this review so that our team can help you out. CG Christina G. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and a great product " March 4, 2026 4.0 Overall, the system has been easy to use. I had a little trouble upload my previous contacts from mail chimp that the help page/support was very helpful and provided all the info needed to transfer data. Pros Usability is super easy and the layout if modern and fresh. The drop and add tools are easy to navigate. All the editing options make it a real "do it yourself" software that is easy to use! Completely worth the money with the way you can track engagement and keeping all your constants in one place! Cons I like the layout builders. They are easy to use and very straight forward. There are many options to choose from whether it be a premade, or a make your own. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was included in our CRM with Donor Perfect. Review Source Response from Constant Contact March 11, 2026 Thank you for the kind review, Christina! We're glad to hear that our platform has been super easy to use for you. VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: Less than 6 months ### "Beautiful Email Designs in Minutes" March 3, 2026 5.0 Pros I love the email formatting and design options in Constant Contact. It's very easy to create a professional looking email newsletter in just a few minutes. Cons I really like Constant Contact. For me, we struggle with email deliverability, so I'd like to see more features to help us get in the main inbox, cleanse lists, etc. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our team prefers Constant Contact. I was new to it, but I think it's on par with Mailchimp. Review Source Response from Constant Contact March 5, 2026 Thanks for your kind review! We appreciate your feedback on deliverability, and we're proud to offer a best-in-class 97% deliverability rate. Our main aim to ensure that your message is being delivered to the inbox so that your company can be seen! Shawn V. Founder and CEO Marketing and Advertising Used the software for: 1-2 years ### "CONSTANTLY CONTACTING" March 2, 2026 5.0 At first, I had a designer who did all of my design and implementation for social and newsletters. He used and swore by Constant Contact. Then at one point it became necessary for me to do this work increasingly by myself. So, when I took over the software, I was a tad nervous at first, but it was all for not because it flowed easily within a very short time. In fact, there was little to no lag from learning new software so most of its architecture and design was very similar to a multitude of apps I had previously worked with. I breathed a sigh of relief. Pros Its design is simple and easy to manoeuvre and easy to use. It seems to be geared equally to newbies and individuals (like small business owners) who may not have a lot of hands-on design experience. Cons It can be a little slow at times. But that may also be a byproduct of the large database I have. A few times I had some challenges finding the various sites within the app, but after a bit of use, this became easier and easier. Review Source Response from Constant Contact March 17, 2026 Thank you for your kind review and valuable feedback, Shawn! Imanol Alfonso P. Content Creator Marketing and Advertising Used the software for: 1-2 years ### "Solid Email Marketing Platform with Great Features" February 4, 2026 4.0 Overall, my experience with Constant Contact has been very positive. It's a reliable platform that delivers on its promises for email marketing. The ease of use combined with powerful features makes it a solid choice for businesses looking to improve their email campaigns. While there's room for improvement in pricing and advanced features accessibility, the platform offers great value for most users. Pros Constant Contact offers excellent email marketing tools with an intuitive interface. The templates are professional and customizable, making it easy to create engaging campaigns. The customer support is responsive and helpful, and the reporting features provide valuable insights into campaign performance. Cons The pricing can be a bit steep for smaller businesses or those just starting out. Some advanced automation features require higher-tier plans, which might not be accessible for everyone. Additionally, the learning curve for some of the more complex features could be improved with better tutorials. Review Source Response from Constant Contact February 22, 2026 Thank you very much for your review and your feedback, Imanol Alfonso! Amber M. Owner Graphic Design Used the software for: 1-2 years ### "Great Tool for Communication!" March 23, 2026 5.0 Constant Contact was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros Constant Contact is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons Constant Contact has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review Source Response from Constant Contact March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! Candice C. Spa Director Cosmetics Used the software for: 1-2 years ### "Who said email is dead?" March 24, 2026 4.0 My clients loved the personal touch that was able to add through direct email and they came to expect it! Pros Using constant contact for email marketing and contact with my 2500 to 3000 client base was highly effective. Cons I loved the ease of creating monthly promotions for my bonafide client list. Also, the software integrated well with other platforms on social media. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) better integration with other platforms. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Simple and reliable email marketing" March 29, 2026 4.0 Overall, Constant Contact is a reliable platform for us due to the straightforward way to manage email marketing. It has been very ease of use and we get to do campaigns quickly. However, as your business grows, you may start to feel the limitations in both features and pricing. It’s a great starting tool—but one that requires careful evaluation if you plan to scale your marketing efforts. Pros What I like the most about Constant Contact is how easy it is to use. It makes it very simple to create and launch email campaigns without much technical knowledge. Cons What I don’t like is that the platform becomes expensive as your contact list grows. In the beginning, pricing is ok but it can increase quickly and can become unaffordable for small businesses. Review Source TG Tiffany G. CEO, Co-Founder Individual & Family Services Used the software for: 6-12 months ### "Great for simplicity but lacking reliability " November 22, 2025 4.0 I appreciated Constant Contact’s simplicity and ease of use. However, the reliability of the software made it difficult to have consistent productivity. Due to the price and reliability issues, I chose a different software for my marketing and communication. Pros Constant Contact is simple to use, my favorite part about the software. I could create a newsletter relatively quickly using my own saved templates or templates made available by Constant Contact. Cons My least favorite part about Constant Contact was the reliability. I experienced so many glitches and pauses for website maintenance which interfered with my productivity. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Constant Contact I was more familiar with Constant Contact and the alternatives were more expensive. Switched from [Systeme.io](https://www.capterra.com/p/198994/Systeme/) Systeme.io was great but not sustainable for long term communication. Review Source Response from Constant Contact December 17, 2025 Thank you for leaving a review, Tiffany! We're glad our simple platform helped you quickly create newsletters from templates. We are truly sorry that glitches or connectivity issues interrupted your productivity. We strive for reliable service and regret that this, combined with price, led you to switch. We'd love to hear some feedback from you on how we can improve, along with some documentation of the glitches that you experienced so that our development team can troubleshoot. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name and any photos/descriptions of the technical issues you experienced. MD Martin D. Tech Marketing and Advertising Used the software for: 2+ years ### "Constant Contact-the top tool for email marketers of all sorts" April 10, 2025 5.0 Constant Contact provides a powerful, friendly, well supported email marketing tool that serves well users from small professional practices to large National organizations with a variety of tools and Integrations with other software to offer a complete marketing System. It's proactive tech support which is friendly, confident and goes well beyond proforma makes this an outstanding product. I have worked exclusively with constant contact for more than 10 years and I've watched it evolve to be a leader in the field Pros Constant Contact provides Far and Away the best tech support of any program in the industry. Their templates are varied and they offer input of HTML as well they're automations, surveys polls /segmentation, social media push content are just a few of the many features to make this a multifaceted marketing program. They continually seek to upgrade their features and enhance the power of email as a sophisticated marketing tool Cons . Analytics are a key element of any email marketing program, and Constant Contact suffers by comparison to others in the field. Recent improvements data reporting failed to capture Vital Information necessary to evaluate the impact of Outreach Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Constant Contact Ease of use, variety and quality of templates, and most outstandingly and uniquely it's superb tech support, by far the best students field Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Limitations in tech support, limited templates Review Source iM insel M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Cadillac of Marketing and Mass Mailing Services" June 11, 2025 5.0 Very satisfied. Love the fact they keep adding capabilities and more options. nice to be able to integrate to our Mind Body Online as well. Pros There are so many more capabilities than other mass mailing services. I love the fact that I can save and reuse artwork with minimal alterations. Cons We are a Yoga studio and the cost is becoming a burden. unfortunately we have over 20000 emails to blast to and $300 a month is cumbersome. Switched from [MONKEY](https://www.capterra.com/p/27429/MONKEY/) needed a much more all around package and capacity and found it in Constant contact Review Source AE Ashley E. Administrative Coordinator Individual & Family Services Used the software for: Less than 6 months ### "Easy to Navigate, Easy to Like" October 24, 2025 5.0 Pros I enjoy the simple to design template and ease of navigation. It is on par with the other systems I've used in the past, and it integrates with the CRM software I use making for easy management of emails and our data. I have not yet had an issue or needed customer support, so that should say something about ease of management. Cons To be truthful, there has not been anything I haven't liked yet. It came as an add-on to our CRM software, so in that way it is a good value for our money. Hard to complain. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp didn't integrate with our CRM software, but Constant Contact does that and more. Review Source Response from Constant Contact November 18, 2025 Thank you for the 5-star review, Ashley! We're so happy to hear that you've found it intuitive and easy to use. KO Keegan O. Supervisor Education Management Used the software for: 2+ years ### "Constant Contact is the best" March 4, 2025 5.0 Pros The fact that the customer support respond in time makes it be one of the best tools Cons At first I had issues integrating it with other tools but they helped me fix Alternatives considered [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Constant Contact I was awarded discount when purchasing it. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/) The overall pricing of other soft wares were expensive Review Source CE Christian E. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Great to use for small businesses " January 1, 2025 4.0 Overall this was a good experience. For the complicated integrations, we had ot move on from constant contact. Pros Constant Contact is great to use and easy to navigate. Cons The integration points for the website forms for list building was difficult to integrate when we first started using the software. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Constant Contact The marketing was better for Constant Contact. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The price and the integrations were easier to manage with Mail Chimp. Review Source Response from Constant Contact January 26, 2025 Hi Christian! Thank you for the review and glad to hear of the overall good experience. I'm sorry you may have experienced some difficulty with integrations. Please consider sending an email to social\_support(at)constantcontact(dot)com with your username, any details you can provide, and a reference to this review so we can look into it. SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "Constant Contact at ECL’s Email Marketing " September 9, 2025 4.0 My four years experience with Constant Contact has been fruitful especially when creating targeted promotional campaigns. Pros It is easy to use Constant Contact to create, customize and send professional-looking emails to customers and prospects. Automation features in Constant Contact saves time and streamline email marketing processes via aspects such as autoresponders. Cons Constant Contact pricing is high, especially when looking to use advanced features on premium tiers. Review Source VR Verified Reviewer Development Manager Online Media Used the software for: 1-2 years ### "Easy Going and Constantly Contacting" August 22, 2025 4.0 I've had a great experience with Constant Contact. Learning center and webinars and useful and stick to the skills I need, give me opportunity to feel comfortable exploring functionality on my own. Pros Easy to build campaigns and think strategically and wholistically about email communication, events, social media. Building communications to promote different aspects of organization is simple and mostly intuitive Cons Some of the integration from Donor Perfect feels clunky. So, data entry from raw data has been challenging (which in all honesty is probably partly our own fault) We got here from spreadsheets, so its a step in right direction, just challenging getting the less tech savvy in the space Review Source JB Jeanette B. Development Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Manage your email campaigns with this easy to use software" October 22, 2025 4.0 My overall experience has been good. I'm relatively new to using Constant Contact, but our organization has been using it for a long time and have had good results with it. Pros I like being able to create and manage different mailing lists for our different email campaigns. I also like that it connects with our donor management software, making for easier data management. I also like seeing all of our email metrics. Cons Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures. Review Source Response from Constant Contact November 18, 2025 Hello Jeanette, thank you for taking the time to review Constant Contact. We are so pleased to hear that our integrations, list management, and reporting are driving great results for your team! We appreciate your feedback on our image editor, we'll pass that on to our product team for improvements in future updates. If you need more assistance crafting emails, our Knowledge Base and video tutorials are here to help you master designing engaging emails. TW Ty W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Email Marketing Tool – Needs Reusable Block Feature" September 19, 2025 4.0 Overall, I’ve had a positive experience. It’s reliable, simple to set up campaigns, and customer support has been responsive when I’ve needed help. The platform covers all the basics for email marketing and does them well. If they added the ability to save and reuse content blocks, it would make the system even more efficient and customizable for organizations that send frequent communications. Pros Constant Contact is very user-friendly, especially for someone without a lot of design experience. The drag-and-drop editor makes building emails quick, and there are plenty of starter templates to work from. I also like how well it integrates with lists, contact management, and reporting, which helps track performance easily. Cons The biggest drawback for me is that Constant Contact doesn’t allow you to save and reuse custom content blocks across different templates and newsletters. You can save full templates, but not modular sections. Having reusable blocks would save time and keep branding consistent. Review Source RB Rue B. Associate Broker Architecture & Planning Used the software for: 6-12 months ### "Contant Contact - weak company " September 30, 2025 1.0 Poor - weakest big company I've dealt with - any company charging you for zero services rendered is weak. Pros Nothing Cons They charge you even after you have told them you didn't use the services. They state that they do not refund anybody, but then when you cancel, they charge you for another 30 days. Review Source Response from Constant Contact October 17, 2025 Hello Rue, thank you for you review. We'd appreciate some more information about your account so that our support team can investigate and connect with you directly. Please send your account info to social\_support\[at\]constantcontact\[dot\]com along with a reference to this review so that we can connect you with the appropriate member of our support team. - The Constant Contact team VR Verified Reviewer Director Religious Institutions Used the software for: 2+ years ### "Great product overall! " December 8, 2025 4.0 I feel like it was hard at first, it took me 3-4 campaigns to feel confortable with the interface and to be able to design a template that I actually really like. Pros I like that is it synched with Donor Perfect and it automatically updates my contacts. I like to schedule the emails so they are sent while I'm on vacation (like a Christmas card, for example). Cons What I find less user friend is the dragging and dropping of elements when creating a campaign. It's taken me a bit of time to get used to it but once I did, it's actually very user friendly and easy to adapt the templates to what I need. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Constant contact synchs with Donor Perfect Review Source Response from Constant Contact December 18, 2025 Thank you for your kind review! We're glad to hear that you got the hang of our drag-and-drop editor, keep up the great work. VR Verified Reviewer Graphic Designer Graphic Design Used the software for: Less than 6 months ### "A User-Friendly Email Marketing Platform" November 11, 2024 4.0 Overall, Constant Contact is a solid email marketing platform for designers, offering a user-friendly interface and effective tools for creating and tracking campaigns, but it may not provide the depth of customization that more experienced designers might prefer. Pros It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences. Cons While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients. Review Source TS Totiana S. Donations manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great team tool" December 1, 2025 5.0 Overall, I would recommend it for mass communication because it does most of the work for you, even utilizing AI. Pros I like that it is very user friendly and automatically saves my progress as I go. I don’t have to fear that I may have lost my work if something happens, which I like a lot. Cons I don’t care for the fact that it is a bit difficult to edit your contact lists. I would like to be able to add or delete a Conway more easily. Review Source Response from Constant Contact December 18, 2025 Thank you for your review, Totiana! We appreciate that you find Constant Contact user-friendly. We're proud to support you and your non-profit! AJ Alec J. Director, Product and Marketing Glass, Ceramics & Concrete Used the software for: 2+ years ### "Constant Contact - It's a Classic" November 19, 2024 5.0 Overall, it did a great job for us. We managed multiple mailing lists of 10's of thousands of subscribers each, and it was a reliable, affordable partner as we grew our business. Pros Constant Contact is a fantastic email system for an up-and-coming business. It generates good-looking emails quickly, does a great job of managing subscriber lists, and it integrates neatly into many social media platforms. Cons Custom-formatting templates can be a bit of a struggle, and the HTML interface isn't always a reliable representation of what your subscribers will see in their inboxes. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better value and enhanced functionality. Review Source Response from Constant Contact December 3, 2024 Thank you for the review, Alec! Talk to a Capterra advisor for free and get results within 15 minutes.