# Configure One Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Configure One Cloud the right CPQ solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32152/Configure-One/reviews --- Configure One Cloud 4.4 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Configure One Cloud Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Enrico P. CPQ Solution Delivery Manager - Global Animal Protein Farming Used the software for: 2+ years ### "Strong partner" December 17, 2019 4.0 I always had a good relationship with Configure One Team, he supported me to match the business goals and build a new technology structure for the companies I worked in. Pros The software includes lots of functionalities and this helps to fit to different industrial sectors. It can be used worldwide harmonizing processes and documents in an unique platform. It can be integrated with CRM and ERP tools building a comprehensive user experience for both internal and external users. Cons Probably a new method to manage the translations must be considered, specifically user interface and quote template translations. Local support teams to be considered in the future. Alternatives considered [Oracle CPQ](https://www.capterra.com/p/140937/Oracle-CPQ-Cloud/) Reason for choosing Configure One Cloud Configure One provides more standard functionalities and can be customized matching all the business needs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Configure One brought the company to the next step of the technology transformation. Review Source Response from Revalize January 3, 2020 Thanks for taking time to leave a review, Enrico, we always appreciate hearing from our customers about their experience with the product!! -Mick McDonnell, VP Product Development NB Nathan B. Purchasing & Inventory Manager Wholesale Used the software for: 2+ years ### "Distribution" January 13, 2020 4.0 Pros Configurator Cloud Based Link to Salesforce Ability to come up with templates. Cons The Amount of mouse Clicks required. Software feels optimized for Large complex configurations. Struggled with finding efficient ways of adding lots of salable items. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing Configure One Cloud Wasn't based on heavy user subscriptions. Dedicated staff to customize for our requirements. Review Source Response from Revalize January 16, 2020 Thank you for taking the time to add a review, Nathan! We appreciate your feedback, both good and bad! While I'm not incredibly familiar with your implementation, have you considered Quick Entry (to quickly add successive configurations to a quote), or the e-catalog to quickly find and add non-configurable/salable items to quotes? Know that we're always looking for ways to make the product easier to use, and I'll share this info with the team so we can focus some efforts on the points you've made. Kind regards, Mick McDonnell, VP Product Development VR Verified Reviewer Automation Engineer Furniture Used the software for: 1-2 years ### "Over promised and Underdelivered " December 16, 2019 2.0 Overall, they are very responsive, and relatively robust. They offer a suite of features, some more stable than others. Integrations with other software can be cumbersome, and buggy at times. Pros It was easy to use for a beginner to learn. The users are able to create input charts that drive by filter. This is a very useful tool if the users already have data driven tables. And you are able to import them directly into the application. With the right people you are able to make a quick implementation. Also, they give you direct access to writing queries. Cons Configure one offers a variety of features. Some of the features that our company was sold on, were over-promised and under-delivered; often needing customization that was costly, and buggy. Configure One tends to steer you in their direction for training and extra features that cost a lot of money, and may not be architecturally sound enough to support your implementation. If you use Configure One, be aware of what you can do with the out-of-box functionality first, before using other training. Alternatives considered [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) Reason for choosing Configure One Cloud The ability to integrate with Netsuite. Review Source Response from Revalize December 17, 2019 Thanks for leaving a review, and for your candor. I would very much like to get to the bottom of your comments regarding being over-promised. Please contact me so that I can focus energy on making things right; please trust that we'll do everything possible to ensure you're amazed at our product and our service offerings. TK Travis K. VP, Technical Solutions Information Technology and Services Used the software for: 2+ years ### "Great guided quoting" December 17, 2019 5.0 Configure one streamlined our quoting process and helped us get new sales people productive more quickly. Pros Very easy to navigate through and build a quote quickly. Cons Minimal amount of supported CRMs that can work with it. Reason for choosing Configure One Cloud It integrated better to Netsuite. Switched from [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) We moved Netsuite for our CRM and accounting. Review Source Response from Revalize December 17, 2019 We appreciate your taking the time to submit a review and for the kind words you shared. Paraphrasing,but 'streamlining quoting processes and making people more productive' is at the core of what we do! Regarding CRM integration, for those products that we don't have a standard integration available for, we have an 'any to any' integration framework that you can use, or we can help you do it. Please let me know if you'd like to learn more. JF Jessica F. Software Admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Amazing Customer Service!" January 2, 2020 5.0 We have a highly customizable product that still must function within the bounds of industry standards and physical capabilities. Both of which are not the same. Configure One allowed us to reduce our quotation time to minutes instead of days for 90% of our quotes. The customer service during configuration and implementation was amazing. Our assigned consultant \[SENSITIVE CONTENT HIDDEN\] was quick to respond to questions and issues; usually within an hour. I enjoyed the "mentor" approach both \[SENSITIVE CONTENT HIDDEN\] used to guide our company to get the most efficient use out of the software. They were able to supply various configuration options for different items such as quotes, BOMs, and pricing while weighing the pros and cons specific to our needs. For implementation, I would suggest having an admin with experience in HTML, CSS, and JavaScript. It's not required, but will likely speed up the implementation process. Configure One provides excellent customization services or user training as necessary. Pros The admin and user training is very thorough. The customer service during configuration and implementation is the best I've ever experienced from any software company. The software is easy to navigate and once the general software structure and processes are understood, it's fairly easy to configure and implement. Cons While comprehensive, the software is not a one-size-fits-all application. It would be unfair to expect it to conform to everything we do exactly as we do it. As with most software applications, compromises need to be made. With that said, Configure One does offer customizations that would have solved our needs but we chose to go the customer implementation route. Of all the configuration software we researched, Configure One met most of our requirements by a large margin. Reason for choosing Configure One Cloud Without question, Configure One offered the best value. We were able to stay within budget while receiving solutions to most of our specific needs. No other software could provide the same. Review Source Response from Revalize January 3, 2020 Wow, thank you, Jessica, for taking the time to leave such a thorough review! I'm glad that our focus on customer service has shown through - we put a high premium on ensuring your success, and I'm thrilled that you've been impressed! - Mick McDonnell, VP Product Development JLV Jose Luis V. Technical Data Sr. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Non-Based Programming Language Sofware." January 9, 2020 4.0 Configure One product is very easy to use and to learn its functionality. It doesn't require to know specific programming Languages so that means companies don't need specialized programmers or developers to use this software. I'm Industrial Engineer and really just you need basic principles of programming to use this software. The following functionalities are helping to the company to meet with the customer's requirements in the manufacturing process. Routing functionality helps us to pass manufacturing data on items specified on BOM. Also Item Family creation helps to create unique part numbers used for a specific order or contract. Also input attributes is very helpful to define features of the variables/input received. Inputs helps to pass parameters used on PLC Machines. But I would like to see more validations that helps to prevent syntax errors, formatting, typos, redundancies and other common issues that the user commits unconsciously when is creating the product rules. In general the software is very helpful for any company that need meet with process requirements and their customer's satisfaction. Pros 1.-The most important thing in this software is, the user doesn't need to know an specific programming language only the logic operands to create criteria and logic to select part numbers or validate scenarios. 2.-Easy to use and learn. 3.-Friendly screens. 4.-Easy to open multiple Windows/Tabs so you can work in different tasks at the same time. 5.-Software works with different Web Browsers like IE and Google Chrome. 6.-Routings attached to BOM skeleton to have a better control. Cons There are some basic functionalities that will be great that system can have it like: 1.-Parenthesis Validation on BOM Logic. 2.-Effectivity Rules on BOM Skeleton Maintenance and BOM Logic Item. In order to control changes. 3.-To have a better and faster search engine i.e. Item Master Maintenance, Where Used Report. Some browsers not have sequence order and It's so difficult to find the value to filter. 4.-Where Used Report for Driven. Review Source Response from Revalize January 9, 2020 Thank you very much, Jose, for taking the time to leave such a thorough review! The Configure One/Otis partnership goes back many years now, and I'm thrilled that your experience with the software has been positive! -Mick McDonnell, VP, Product Development VR Verified Reviewer Sales Rep Information Technology and Services Used the software for: 1-2 years ### "Easy to use, value tu get" December 17, 2019 5.0 Very good, easy to customize, easy to use. It's wonderful to convey its value to customer Pros I really like the hands-on approach to this program. The ability to actually configure (pardon the pun) and customize all the features is, in my view, important, very important. Cons I do not like the entry level price, it mean a cost too high to entry level for SMB. The licensing should be in my view lower to cost. Alternatives considered [Zakeke](https://www.capterra.com/p/162400/Zakeke/) Reason for choosing Configure One Cloud Yes Review Source Response from Revalize January 3, 2020 Thank you for taking the time to leave a review, we greatly appreciate your feedback! -Mick McDonnell, VP Product Development Marvin S. Application Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tool for custom solutions " December 17, 2019 5.0 We build and integrate custom power systems and this software allows us and our customer to select the correct parts and options. This also allows us to monitor the cost and profit margin for each project. Pros The ability to manipulate the interface to do what you need it to do. The ease of use is fantastic for the end user. Cons I really don’t have anything negative to say about this software. Review Source Response from Revalize December 17, 2019 Thanks you, we appreciate your kind words! We work hard on maximizing usability, and user adoption - I'm glad it comes through in your implementation!! VR Verified Reviewer marketing director Machinery Used the software for: 2+ years ### "Great Partner" December 26, 2019 4.0 Overall we have used ConfigureOne for many years now. It's a global tool, and deployed across multiple countries. Pros Good integration with Salesforce and a lot of customization possible if you have the skillset. Cons Expensive for custom projects if you want to taylor to your business. Review Source Response from Revalize January 3, 2020 Thank you for your feedback! We're glad that you've been successful with the worldwide deployment!! -Mick McDonnell, VP Product Development Evan M. Engineer Automotive Used the software for: 6-12 months ### "Configure One was used as a front end sales configurator for a complex product." April 10, 2018 5.0 Pros Configure One has a great internal data management system which makes project updates easier than other solutions. The out-of-the-box sales capabilities are also great features that can be very beneficial to an end user. Cons The point-and-click rules generation system lends itself to a somewhat cumbersome menu admin interface. This made the software more difficult to grasp initially. Review Source AK Anthony K. Configurator Developer Information Technology and Services Used the software for: Less than 6 months ### "Configure one review, 3 months in." December 17, 2019 4.0 Pros I like the way in which it is structured, it has a very logical flow to it, things are procedural and flow nicely, the functionality is very good, and the support from the Configure One website is excellent, with the ticket system, the PDF tutorials, and the forum. Cons There are a few bugs here and there with the software, sometimes you have to click something twice for it to work, and sometimes things undo themselves, such as sub-groups, and driven inputs. Review Source Response from Revalize December 18, 2019 Hi, Anthony...thanks for taking the time to share your thoughts! I'm glad that our efforts to create a logic flow to the setup process has shined through, and that our support tools have been useful to you. It is our goal to release 100% stable software with each & every release, but admittedly, on occasion, we fail to reach that bar. Hopefully our reaction time to reported bugs has been satisfactory to you & that we've demonstrated that we take quality serious - it's a prime consideration in everything we do. Regards, Mick McDonnell VP Product Development SD Shannon D. Director of Client Experience Events Services Used the software for: Less than 6 months ### "Amazing team to work with!" December 17, 2019 5.0 Pros There is a lot to learn when developing the configurator, but the Configure One team is there every step of the way to answer questions and help you solve problems. We have a very custom product line and they are helping us get what we need - even if it's out of the ordinary! The team is so great to work with! Cons We are still in the development phase and while we have run into some things that we'd like to do but can't, they are not deal breakers; we just need to adjust our way of thinking. Review Source Response from Revalize December 17, 2019 Thank you for taking the time to share with others your experience with Configure One. I would have to agree - our team is amazing, and we love partnering with folks who are as passionate about we're doing as we are! MSH Mary Sue H. Technical Communications Used the software for: ### "As designer and builder of our application:" December 21, 2010 4.0 definitely recommended Pros Concept is a very stable system with almost no down time. Once you learn to navigate the menus, it is easy to use. The system is flexible enough to accomodate almost everything I have been able to think of doing with it. Support is excellent when I need it; however, I am able to make most of my changes and additions on my own. I am able to work on our application from anywhere I can access the internet, and at any time. Users familiar with web-based ordering systems find it easy to use. Development of fairly complex interfaces can be accomplished quickly. Cons The fact that it is a web-based application means that the interface requires some getting used to if you are accustomed to more intuitive, locally installed applications. The flexibility of the system means that the options can be overwhelming at times (if you consider that a con). Review Source GG Gil G. Director - Sales Operations Used the software for: ### "Director - Sales Operations" December 21, 2010 4.0 Concept is a great software that makes it very efficient to process our workload internally and provide our customers with a self service tool. We've been able to gain significant efficiencies in processing time and accuracy. Pros Customer support is very good. Product functions very well and has helped us gain efficiencies previously unachievable. Accuracy of BOM's has helped reduced costs. Cons The only con is how you get your customers to perform the self service function, which really isn't a con for the system but something as a developer you need to consider. Taking the appropriate amount of time to completely define requirements up front will save you of any rework/redevelopment in the long run. Review Source RS Richard S. E-Commerce Manager Used the software for: ### "Thomas & Betts" December 21, 2010 5.0 One of the few 3rd party products I've brought in over the years that continually reaffirms that we made the right choice. There past, current and future enhancements confirm that they are in touch with their customers needs and are capable of meeting and exceeding them. Pros Uber functionality - does everything we need right out of the box. Flexible enough to support our extremely disparate product lines, each with a different go-to-market strategy Cons User interface needs a bit of polish Review Source SS Steve S. COO Used the software for: ### "Best of Breed Product Configurator" June 16, 2015 5.0 Concept is flexible, powerful, and easy to use once it is set up. Because of its strong functionality, it requires a real up-front investment of time for complicated configured products, but the result is worth the work. Customer service is always good, and ConfigureOne responds very well to customer requests for enhancements and upgrades. They are alweays improving their product. Review Source LE Lucia E. Executive Assistant Consumer Goods Used the software for: 2+ years ### "ConfigureOne - If you know what you're doing, it works great" December 17, 2019 3.0 The software is hard to implement and requires programming skills. The ConfigureOne team is very knowledgeable and able to assist with the development process. Pros The ability to configure or design your product and see the resulting image immediately is the feature most appreciated by our customers. From the company perspective, we most appreciate the integration with our ERP system so product and pricing information is updated automatically. Cons The unnecessary complexity of moving from a configuration to an order. The administration is not user friendly and requires a significant investment in time to learn to use it. Reason for choosing Configure One Cloud ConfigureOne offered integration with Epicor, our ERP software Review Source Response from Revalize December 18, 2019 Thank you for taking your time to leave a review, Lucia, we benefit greatly from feedback, the good and the bad! I'm glad you and your users see value in our visualization capabilities - it's a key strength of the product, and something that differentiates us from the competition. At the same time, I appreciate your perspective on the complexity in some areas of the application. While a user with no programming skills whatsoever can implement the product successfully, there are advanced areas where you can 'do more' and extend the product, though it does require writing script and/or manipulating style sheets. Again, thank you for your candor!! -Mick McDonnell, VP Product Development ST Shelby T. CMF Designer Used the software for: 1-2 years ### "Configure One has improved our daily business operations significantly, mostly through time savings." February 27, 2018 4.0 Pros It eliminates the "human" element from our daily processes; because CFG1 has a rules engine, it takes more time for initial set-up than it did in the past, but once a product is set up and all of the rules are defined, any user can configure a product without having to have a product expert check that the rules were followed or that the configuration was created correctly. Cons I wish the training had been more robust. I know that there are several aspects of the software that we are not using simply because we don't understand certain features and elements. The training was fairly narrow and once it's over, there is not a great opportunity to learn about the unknown features without spending hours on the phone with the CFG1 team. Also, some areas of the software have helpful information pop-ups, but others have either nothing or a very vague description of what the feature is and how to use it. It's a shame because I think we would get a lot more out of the software if there were better instructional materials and demonstrations on how to use each feature. Review Source Response from Revalize March 2, 2018 Thank you for the review Shelby! We're happy to hear that Configure One is providing some time savings and we very much appreciate the feedback on training. If there is anything specific related to training that we can provide, please let me know and I'll be sure we get that taken care of for you. WD Wilma D. Configure Administrator Medical Devices Used the software for: 2+ years ### "Review January 2020" January 7, 2020 4.0 Pros The ease of setting up new inputs, products, adding the results and use of the logic. Cons The automatic logged out error keeps popping up now and again (regardless the use of browser and open programs). Too bad the level of discount cannot be arranged in C1 in the way we need it (standard functionallity). The set-up of our 4- and 6- numbers is pretty complex and time consuming. Would be nice if this could be simplified. Review Source Response from Revalize January 9, 2020 Thank you, Wilma, for your review. I would like to speak with you regarding the 'automatic logged out error'...if my guess is correct, that's simply a setting that can be changed so that an idle browser session stays alive longer without user activity. Please let me know when a convenient time for you to chat would be. -Mick McDonnell, VP, Product Development KG Kevin G. NetSuite Administrator Consumer Goods Used the software for: 2+ years ### "Configure One For Manufacturing " December 16, 2019 5.0 Experience has been great. The C1 team’s knowledge is second to none. They always help when we need it. Pros I like that it has the ability to be customized to fit our industry. We can make the program ours and create features solely for us. Cons Its integration with NetSuite. Which is not really Configure Ones fault. I wish there were more options and flexibility between the two partners. Review Source Response from Revalize December 17, 2019 Thank you for your kind words, as well as for pointing out challenges you've faced. NetSuite, and Configure One, continue to evolve our products to fill any potential gaps, and provide additional flexibility when a gap is identified. If you care to share specific examples where flexibility is lacking, I commit to you I'll ask my team to try to determine how we might be able to solve the problem. CC Chris C. Systems Analyst Building Materials Used the software for: 6-12 months ### "A good product, but hard to use" January 13, 2020 3.0 Quoting system seems bulky and hard to use. Support has been an issue. Customizations were difficult to communicate and targets were overpromised. Pros The configurator seems strong, very diverse and can do what we need. Cons User interface is confusing and hard to change. You need an experienced web developer to write the CSS to modify your site. Review Source Response from Revalize January 16, 2020 Thank you, Chris, for taking the time to leave a review. I'm sorry that you've found changing the interface challenging, but we can certainly help you with that! It's a very efficient process, and we can either identify where you can make those changes, or we can make them for you, whichever you'd prefer. Let me know if you're interested in learning more. Kind regards, Mick McDonnell, VP Product Development DT Donna T. Mechanical Engineer Machinery Used the software for: Less than 6 months ### "Help with Machine Choice" December 17, 2019 5.0 We are trying to help our guide our sales personnel through a list of questions that will determine which machine is the proper machine to sell the customer. The hope is that, as we grow as a company, this tool will help distributors and new sales people to choose the right machine for the customer's application. We also hope to use this tool in the future to speed up the manufacturing process by integrating it with an ERP. Even though we only have one portion of this in production so far, it has already helped us re-evaluate and improve our current processes. Pros It is very easy to use. We were able to get portions of our configurator into production in less than 4 months. The team that I work with at Configure One are very helpful and knowledgeable. Cons The help menus do not have enough information. The HTML coding help menus also needs to be improved. Reason for choosing Configure One Cloud Configure One was the only software that had the ability to manipulate Solidworks drawings to configure an image. This is working quite well for us and we are happy we chose this product. Review Source Response from Revalize December 18, 2019 Thanks, Donna, for this feedback! While we're thrilled that you have been able to efficiently get the product up and running, I'll carry your comments about the opportunity to further expand the help files to our usability folks and focus energy on moving that area of the product forward. Regards, Mick McDonnell VP Product Development jH juan H. Application engineer Machinery Used the software for: 2+ years ### "Configure one" December 23, 2019 5.0 Pros Versatility and overall implementation is accessible. Customer service is really good to match the software capabilities to business needs. Cons Processes can be a little complicated to follow. Implementation for certain options can be time consuming and alternatives can be difficult to accomplish. Understanding the program reach is not straight forward. Review Source Response from Revalize January 3, 2020 Thanks for your feedback, Juan. We're excited what your company has been able to accomplish with Configure One, and please trust that we're always working on making it easier to use & more intuitive to administer. -Mick McDonnell, VP Product Development DS David S. Business System Admin Plastics Used the software for: 2+ years ### "Concept" December 23, 2019 5.0 The system allows us to give quotes quickly to our customer. Overall Concept has worked well for us. Pros Reliability and integration with our ERP system JDE Cons When we do have a problem its hard to get in touch with someone right away. Reason for choosing Configure One Cloud The user interface was superior. Review Source Response from Revalize January 3, 2020 Thank you, David, for your insights here & for leaving a review. I regret you've had less-than awesome experience when seeking support assistance. I'd like to look into that to see where we're not meeting our standards in that regard. Please contact me at your convenience so I can look into this and get it resolved. Mick McDonnell, VP Product Development MS Mark S. Engineering Director Machinery Used the software for: 2+ years ### "Craig Manufacturing Ltd. Review of Concept" January 7, 2020 4.0 We needed a way to have all of our Sales team create consistent quotes. And also trap the items that need special attention. With Concept / Configure One , we are able to create consistent quotes and add password approvals for things we wish to force a conversation on. Pros You don't have to be a full on coder to modify and content to this Site Cons Page refreshes are probably necessary but they are noticeable and i don't remember seeing this on other sites that do the same thing. Review Source Response from Revalize January 9, 2020 Mark, We sincerely appreciate your taking the time to leave a review - Thank You!!! -Mick McDonnell, VP, Product Development Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.