--- title: "CGM eMDs Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CGM eMDs Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/32283/e-MDs-Chart/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CGM eMDs Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM eMDs ## What is CGM eMDs? Designed by physicians to improve care, reduce errors and simplify business so that time spent with patients is quality time automatically billed and coded properly. ## What is CGM eMDs used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Family Practice Electronic Medical Records](https://www.capterra.com/family-practice-electronic-medical-records-emr-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 27% Neutral 7% Negative 67% Starting price $399 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CGM eMDs?[Manage this product listing](https://www.g2.com/products/cgm-emds/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CGM eMDs 2.2 (45) VS. [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting Price $399 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (45) Ease Of Use 3.5 (493) Value For Money 1.9 (28) Value For Money 3.3 (398) Customer Service 2.0 (44) Customer Service 3.4 (454) ## CGM eMDs alternatives Highest Rated [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [3.9 (493)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) [4.1 (296)](https://www.capterra.com/p/37932/PrognoCIS-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/37932/PrognoCIS-EMR/) ## FAQs about CGM eMDs Overview ### Which roles and teams benefit most from CGM eMDs? CGM eMDs is most used by physicians, medical directors, podiatrists, and physician assistants who document visits, manage patient records, and coordinate clinical care. Practice owners, administrators, and office managers rely on it for daily operations, while billing managers and billers use it to support claims processing, reimbursement tracking, and revenue-cycle tasks. Answer based on 41 reviews Overview ### What company size and specific industries is CGM eMDs built for? CGM eMDs is designed for physicians and physician groups in the ambulatory healthcare sector. It suits individual practices and larger group practices that provide outpatient care, making it a fit for medical organizations operating outside the hospital setting. Features and Usability ### What are the key features of CGM eMDs? CGM eMDs includes EMR/EHR, practice management, appointment scheduling, billing and invoicing, claims management, and patient records management. It also offers charting, e-prescribing, medication management, treatment planning, workflow management, compliance tracking, and third-party integrations, plus specialty support for cardiology, dermatology, and family medicine. Getting Started and Support ### What training and onboarding options does CGM eMDs offer? CGM eMDs provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning support. Answer based on 4 reviews Getting Started and Support ### What customer support options does CGM eMDs offer, and how do users rate the experience? CGM eMDs offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experiences with support are mixed but often critical: some report timely answers through the forum and helpful assistance, while others describe slow responses, difficult contact, unresolved tickets, and unhelpful guidance during software issues and updates. Answer based on 12 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) CGM eMDs supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient information, keep medical histories organized and accessible, and document care accurately, allowing teams to manage clinical workflows with greater confidence and efficiency. HIPAA Compliant 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Appointment Scheduling 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Schedule appointments via a calendar E-Prescribing 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically CGM eMDs 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - For Cardiologists: Intended to be used by cardiologists - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 2.5 (34) 2.5 Based on 34 reviews ## Pricing Value for money 1.9 (28) Basic $399.00 Per Month Value for money 1.9 (28) 1.9 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (44) 2.0 Based on 44 reviews ## User reviews Overall rating 2.2 Based on 45 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(7) 3(3) 2(9) 1(21) Mentioned topic Recent reviews first, then most helpful RE Reviewer Physician ### "Very disappointing " 2.0 August 21, 2014 Tech support is by far the weak link. Version updates are released with known major problems. I have used this system for 4 years and now I can't put up with e-MDS any longer. I would not recommend this emr company...the ship is going down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physician ### "Professional complete non boiler plate notes, most in seconds" 4.0 June 8, 2010 This is my 2nd EMR/PM. Expect to invest time and $. The previous reviewers are not wrong about this software, it does require many clicks to do anything, but it will function differently in different hands. I like having the option of modifying every piece of data in my note, through structured drop down menus. Others prefer to push every patient into a 1 click boilerplate MS word style template. Structured data will be required for HITECH. But eMDs does allow you to make 1 click templates with the structured data. Even then you can change any piece by clicking it right in the note. PM component is very efficient compared to my prior (Acrendo's) software I don't see how you could have better charting, If you dictated a note in the detail of this EMR note you would spend 2x as much time. But that won't happen out of the box. The first year will require many nights or weekends of template modifications to speed up your workflow. Pros PM component Cut my billing time down 70% with AR improvement of 50% within a few months(over my prior EMR/PM system) Very versatile product Some English Natural language capability. Fairly smooth click to click. Things might take many clicks but they pop up quickly and smoothly while charting My notes look professional and thorough and take seconds for 99212 and <5 minutes for a 99203 (un-templated CC/HPI). ~15 seconds for a 99203 templated and uncomplicated condition Easily enter diagnosis and treatment plan in a few seconds then go back later and add details to note. But diagnosis and charges are captured within 30 seconds easily, despite the multiple clicks needed as mentioned by other reviewers. Everything is done within the note so as you write an Rx, give written recs and handouts, your note shows you gave it to them. You can even send different documents to different printers if needed, all as you sign your note Cons When everything can become structured data, setup can take time--many months, maybe even a year but there is enough premade data to keep the development process minimally painful. No spell check in drop down menus to prevent foolish errors Jack of all trades master of none, until you develop your system to your liking. Crashes (but Minimal if you stop the use of Micorwave in the office while charting wireless-Not kidding) My implementation went badly, review your insurance and fee structure completely before billing!!! There is an odd quirk in the system intended to add versatility that can cause problems if you change your CPTs or add modifiers. This sometimes sets the fee to $0 if you click yes on the popup question do want to change the fee? Always say No!!! It isn't free!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD Used the software for: 3-5 years ### "Terrible service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 12, 2024 I don't even know where to start. Most questions regarding billing/invoices will not be answered. You will get surprise bills for thousands of dollars ("forgot to post these claims from three years ago"). Alternatively, you will not get any correspondence for months. You will be billed for services not provided. You will be billed for services that you have tried to cancel multiple times. You will be told that you will be mailed a renewal of your yearly lease prior to time of renewal (via "certified mail") for review-never happened. Service tickets are bumped to another department and closed out. Pros I have not used many different EMRs, and the clinical aspects are not why I am writing this review. I will say that pharmacies for e-prescibing are completely outdated. Cons It is the worst service I have ever received from a company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kare T. General Manager Used the software for: 3-5 years ### "Very good billing software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 7, 2018 I've used several Practice Management systems in the last 10 years and E-mds is the one I recommend to inquiring practices because of it's comprehensiveness and ease of use. Pros E-Mds is the most user friendly Practice Management software I've ever used. On the posting tab, it's so easy to see an overview of the account and each individual invoice without having to navigate to different pages. The reports are pretty good, as well, but the crystal reports can be a little hard to maneuver, especially if you are working in a billing service database. Cons The collections module is my least favorite thing about E-mds. It only has the option for invoice based collections and some of our practices are specialists who see patients frequently. The lists can get pretty long. Customer support is not the best I've ever dealt with either. I think they are getting better at response time, but the answers to my "can we do this" questions are usually "no". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Health Care Consultant Used the software for: 3-5 years ### "Adminstrator for Internal Medicine Who used e-MDs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 24, 2017 The system was a mediocre system. It does what's needed; however, administrative reports seem to be the best aspect of the EMR and do supersede other systems I've worked with. Pros This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs. Cons The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Please don't choose E-mds as your EHR system! " 1.0 May 17, 2017 Their customer service is horrible. E-mds requires customers to put in a "support ticket" and the average turn around time for "support" is weeks or months before you hear back. Example: We put in a ticket for our P.A. to be able to send prescriptions electronically. Our Doctors and management staff had to call weekly to try and get an answer. After the ticket had been "assigned" to a technician the problem remained for another month and a half until a technician FINALLY reached out to our office. This is not the first time we have ran into lengthy waiting periods! We decided at that point the only solution to the problem was to switch EHR systems. We then contacted E-mds on the 'support' line regarding exporting our data and was immediately told that we would need to put a ticket in for our QUESTION per representative Robert. I'm sure he could tell that we were very frustrated and needed a quick answer to a simple question. He said, "Im sorry, let me see if can get an answer to your question." then placed me on hold for 26 minutes. I was told, "Let me get you over to Chris who can assist you with that!". Once Chris answered, after another 30 minute hold, he stated that he wouldn't be the one I would need to speak with. He placed me on a brief hold then stated I would need to speak with someone in IT Support. I was then transferred to Barbara who had no idea why I had been transferred to her and why I was calling. Here we go again! I had to explain why I was calling and what I had just been through in the last 50 minutes. After that was out in the open she told me I would need to put in a ticket. Irate, I hung up the phone and put in a ticket on their support website. I called back to the main line where I was greeted by Robert, again, who told me to send an email to sales@e-mds.com with the name of our practice, what software we were currently using, and would receive an answer in the next 24 hours. Did that ever happen? NO! My original ticket was put in on 01/09/15 (which has been assigned to a tech) and another ticket was put in 01/16/15 (which has been assigned to a tech) and have yet to hear anything back. We have been with e-mds the last 4 years and hopefully this is the LAST year!!!! (if we can EVER get an answer how to export our data) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Administrator Used the software for: 3-5 years ### "Poor implementation, terrible customer support and even worse are hidden fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 5, 2021 They are not transparent in their overage fees for eligibility and EDI activity and will talk in circles without providing supporting documentation. Pros I cannot think of anything that stands out. Cons Reporting capability is limited in spite of looking like there are lots of available reports. The process of converting the reports to Excel is useless. So many merged cells that it takes hours to reformat for data filter or pivot tables. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Biller Used the software for: 3-5 years ### "User Friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2020 My overall experience was great with it. The software was easy to learn and easy to use. It also wasn't hard to teach a knew employee how to use it either. Pros I used this software at my first job out of college. It was easy to learn and even if you did make an error most of the time it was easy for you to fix the problem yourself. I don't ever remeber having to ever calling tech support because it was so user friendly. Cons The main thing that sticks out the most to me is that the billing portion I used was all black and white. I think it could have been more beneficial if you could had color that was added to it. Or even added a post it to the account instead of having to click on the note section. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Wish we never would have choose EMD's" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 17, 2022 Like I said, wish we would have went with another EMR when we went electronic, cost to switch EMR's and have the information transferred over is ridiculous. Pros I do not like this software, its slow customer service is a joke Cons The customer service is a joke. I have tickets that have been opened for several months and no one ever gets back to me. They have no communication on their end so many hands in the pot and no one resolves any issues. They never try to help you right now and only create tickets that they pretty much ignore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer business manager Used the software for: 1-3 years ### "Beware of 5 year contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 28, 2022 They are demanding that we pay $33,000.00 to leave this very bad experience. I would caution anyone before signing to use this company. When we reached out to the executives of the company for help, they said send all communications to their legal department. We've had to hire an attorney to help us get out of this mess! If I could give this company a negative star, I would! Pros Some of the trainers were very pleaseant Cons We have been having to process our claims directly because the claims were not being properly submitted. Even after all this time, the problem is still NOT fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32283/e-MDs-Chart/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.