# CGM eMDs Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CGM eMDs Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/32283/e-MDs-Chart --- # CGM eMDs Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM eMDs ## What is CGM eMDs? Designed by physicians to improve care, reduce errors and simplify business so that time spent with patients is quality time automatically billed and coded properly. ## What is CGM eMDs used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Family Practice Electronic Medical Records](https://www.capterra.com/family-practice-electronic-medical-records-emr-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 27% Neutral 7% Negative 67% Starting price $399 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CGM eMDs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.e-mds.com&name=CGM eMDs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CGM eMDs 2.2 (45) VS. [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting Price $399 Per Month Starting Price $300 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (45) Ease Of Use 3.9 (489) Value For Money 1.9 (28) Value For Money 3.7 (394) Customer Service 2.0 (44) Customer Service 4.0 (450) ## CGM eMDs alternatives [4.2 (102)](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars Highest Rated [4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [3.9 (489)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/89392/drchrono-Practice-Management/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Charting 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. E-Prescribing 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Medical Billing 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider HIPAA Compliant 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details CGM eMDs 40 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create and securely store digital patient records Intended to be used by cardiologists Software specialized for dermatologists For family practices To scribe and interpret the written words received from online or offline inputs Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Support for uploading and retaining image files in the cemetery records database Captures invoice data and maintains comprehensive records for auditing and reporting purposes Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Certified for healthcare IT products based on the results from ONC-ATL Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track the status over time for a request, process, asset, or transaction Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Estimated waiting time in the queue Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 2.5 (34) 2.5 Based on 34 reviews ## Pricing Value for money 1.9 (28) Basic $399.00 Per Month Value for money 1.9 (28) 1.9 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (44) 2.0 Based on 44 reviews ## User reviews Overall rating 2.2 Based on 45 reviews Filter by rating 5(5) 4(7) 3(3) 2(9) 1(21) Mentioned topic Sorted by most recent NC Neil C. MD Medical Practice ### "Terrible service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 11, 2024 I don't even know where to start. Most questions regarding billing/invoices will not be answered. You will get surprise bills for thousands of dollars ("forgot to post these claims from three years ago"). Alternatively, you will not get any correspondence for months. You will be billed for services not provided. You will be billed for services that you have tried to cancel multiple times. You will be told that you will be mailed a renewal of your yearly lease prior to time of renewal (via "certified mail") for review-never happened. Service tickets are bumped to another department and closed out. Pros I have not used many different EMRs, and the clinical aspects are not why I am writing this review. I will say that pharmacies for e-prescibing are completely outdated. Cons It is the worst service I have ever received from a company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VK venu k. M.D Medical Practice ### "To whom it may concern" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 5, 2023 Pros I do not have much to say as a pro. The system was promised to have many valued featured however they are all at additional cost. Cons The EMD(CGM) company has a great sales pitch which makes the EHR seem to be a great choice. This is not the case shortly we realized things that we were promised (interoperability, using PMD through the system, LINKS to verify vaccine history).to be included as a standard in the system once we signed the contract, we discovered these features was not in writing or recorded and could not be honored. The system has these features but at additional cost. I wish I could say this is the only lie or complaint, however sadly it is not. Every training is scheduled and virtual. After having so many problems with everyday flow we requested someone to come out. We were given a quote of thousands of dollars to attend training classes in Texas. This was unacceptable and after saying we may need to pull the contract someone came out to our Clinic. She helped with cleaning up the clinical side that we did not need. This system works on filters, and you must build into these filters which can be overwhelming and time consuming. The system constantly freezes and gives error messages usually saying Dallas server connection problem. This brings me to EMD support or lack thereof they require customers to put in a "support ticket" and the average turnaround time for "support" is weeks to months before you hear back, or you will receive an email saying the ticket has been completed. We have had more tickets marked completed without hearing from someone than we’ve had resolved. There have been multiple meetings with the \[sensitive content hidden\] of technology as well as support managers. We have sent emails, text messages as well as screenshots and videos of the problems with the freezing and error messages. We have spent over thousands with our local IT company because EMD’s has told us its our system or the computers we are using. We have changed internet from copper wire to cloud based to have the fastest internet we’ve removed the PC’s out of our pt. rooms and purchased new laptops and had local IT update all computers to newest version. All this to STILL have the freezing and error messages making it almost impossible for providers to complete their notes which causes a chain reaction affecting pt. care because prescriptions don’t go through etc. and the billing gets behind because claims can’t go out. We feel as if we are working for EMD’s instead of having a system work for us. For Medicare reporting for MIPS, we were told they have free training which is virtual with other offices remoted in which can be a lot, so we were advised to spend thousands more to get the one-on-one training. The system should keep track of all of this, we had to spend more money and our TIME to meet MIPS requirements. After doing the training we have learned we have been doing referrals incorrect and even though we have a video recording of the way they showed us how to do the referrals and that’s the way we’ve done it we have no credit for this measure and was advised to opt out of the MIPs reporting when we’ve spent a lot of time throughout the year to meet this measure. A ticket was put in and once the “trainer” called she had to call another trainer and stated she needed to be trained in this way of doing referrals. This is still an ongoing problem. When it comes to the monthly fees, we’ve always paid each month. We suddenly went a couple months without getting an invoice. I emailed concerning this matter and never heard back. Then we get an invoice saying we are past due it took over a month for someone in the payment department to contact me back and she apologized and stated they are “going through changes” and redoing the payment department they see we are up to date, and invoices would not be going out until they finish. Again, I spoke with the vice president of technology voicing my concern that we would receive a huge bill all due at one time. I was told this wouldn’t happen. Months later we receive a bill for over ten thousand dollars. Now we have received an increase letter of 9.7% after inquiring why there is such a large increase when we have some many issues with the system. We are advised yearly increases are part of our contract. We pay for EHR/PM services although we no longer use the practice management services, we are obligated to pay for both. This system has caused so much frustration in our practice and affected our pt. flow and pt. care. This is not an honest company. They lie and bend the Facts to fit them and additional cost. Anytime you have a problem be prepared to spend a lot of time and money on the matter but don’t expect the issue to be resolved. If there are others having similar issues maybe we should file a class action suit against EMDs, in which this may force them to resolve some of the issues. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Physician Medical Practice ### "EMDs has failed repeatedly " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2023 EMDs has failed for >9 months to fulfill their contract obligations for our implementation so that we may successfully use their platform. This has forced our billing to have significant disruption. Ultimately, we were forced to resort back to our previous billing platform NextGen (which is more that $400 cheaper monthly). EMDs has refused to reimburse our up-front costs and stop the recurring billing even though we have never used EMD to submit a single claim (because they did not implement / on-board us appropriately) and they continue recurring billing for an account that has never been used and contract was terminated. \*\*\*DO NOT USE EMDs - SAVE THE HEADACHE\*\*\* Pros Ease of Use (for our billing team)Generated Reports Cons Customer Service Product ImplementationAccount Management Billing Reasons for choosing CGM eMDs Biller preference Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cesar R. Owner Hospital & Health Care ### "emd is an old and outdated limited platform" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 9, 2023 The EMD(CGM) company has been bought and sold many times throughout the years and they lost focus on updating and adding other basic essential features to the platform. The current company does not invest any money in the continual development and improvement of eMD. They're neglecting eMD and investing time and money on their new EMR system Aprima , which is not that good. EMD should not have bought Aprima and continued to develop eMD to its full potential. Sadly many clinic are still stuck under the eMD rock and don't realize that there's better options out there. We will be switching from eMD Pros 15 years ago emds was great, ease of use, all features etc....FIFTEEN YEARS AGO! Cons After been under the emds rock for over 15 years, I decided to check other systems out in the market and to my surprise...there are so many great options. eMD has been the same for all this time. Updates made things worse; simple tasks are taking way more clicks than before. You also have to pay for 3rd party apps to do simple tasks that other EMR systems already are included for much less money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Janet W. manager Medical Practice ### "EMDs Electronic Health Record with Practice Management system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 19, 2022 It has been a good experience with ease of use and complete documentation. Pros EMD's is one of the most user friendly EHR systems I have come across. Most new employees can learn the system in just a couple days. The fully customizable chart note templates make it easy to create the note and input information they way you want it. Being able to see current balances on the patients coming into the office allows us to collect those balances timely. Cons There isn't much I do not like about the system. It seems to have all the functions we require to run our practice. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [MyChartsOnline](https://www.capterra.com/p/128410/MyChartsOnline/) [Athena](https://www.capterra.com/p/155897/Athena/) Reasons for choosing CGM eMDs Easy of use with all the functions needed for proper charting and compliance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Bill D. business manager Medical Practice ### "Beware of 5 year contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 27, 2022 They are demanding that we pay $33,000.00 to leave this very bad experience. I would caution anyone before signing to use this company. When we reached out to the executives of the company for help, they said send all communications to their legal department. We've had to hire an attorney to help us get out of this mess! If I could give this company a negative star, I would! Pros Some of the trainers were very pleaseant Cons We have been having to process our claims directly because the claims were not being properly submitted. Even after all this time, the problem is still NOT fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Karli R. Office Manager Medical Practice ### "Wish we never would have choose EMD's" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2022 Like I said, wish we would have went with another EMR when we went electronic, cost to switch EMR's and have the information transferred over is ridiculous. Pros I do not like this software, its slow customer service is a joke Cons The customer service is a joke. I have tickets that have been opened for several months and no one ever gets back to me. They have no communication on their end so many hands in the pot and no one resolves any issues. They never try to help you right now and only create tickets that they pretty much ignore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephen S. Physician assistant former Army Captain Medical Practice ### "For Gods sake do not buy this product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2021 I have used EMR for 25 years this is by far the worst experience of ever had. Pros Absolutely nothing. The company is going to move to a different EMR Cons No training, significant problems getting at work, significant problems with features that do not work, inability to get help. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) New job Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Seungkwon L. MD Medical Practice ### "Beware of the fine print" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2021 Terrible. For those who are users of the old Aprima, please read the fine print of the eMDs Terms of Service. There are things in there that are important to know moving forward, especially about termination/renewal. That is all I can say. Pros Used to be great product, but focus seems to be different under this company. Cons Customer service was far below what I am used with the old company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Leslie W. Practice Administrator Medical Practice ### "Poor implementation, terrible customer support and even worse are hidden fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 4, 2021 They are not transparent in their overage fees for eligibility and EDI activity and will talk in circles without providing supporting documentation. Pros I cannot think of anything that stands out. Cons Reporting capability is limited in spite of looking like there are lots of available reports. The process of converting the reports to Excel is useless. So many merged cells that it takes hours to reformat for data filter or pivot tables. Reasons for choosing CGM eMDs We didn't chose e-MDs. We chose Aprima which was purchased by e-MDs. Sales pitch and front end promises were epic and have proven to be false. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32283/e-MDs-Chart/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)