# CGM eMDs Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CGM eMDs the right Electronic Medical Records solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/32283/e-MDs-Chart/reviews

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CGM eMDs

2.2 (45)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Reviews of CGM eMDs

Ease of use

2.7

Customer Service

2.0

## Pros and Cons in Reviews

vk

venu k

M.DMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“They lie and bend the Facts to fit them and additional cost.“

December 5, 2023

SS

Stephen S

Physician assistant former Army CaptainMedical Practice, 201 - 500 employeesUsed the software for: 6-12 months.

“No training, significant problems getting at work, significant problems with features that do not work, inability to get help.“

October 8, 2021

SL

Seungkwon L

MDMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“Customer service was far below what I am used with the old company“

May 28, 2021

## Showing most helpful reviews

Showing 1-25 of 45 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Daniel B.  
Physician  
  
Used the software for:

### "Very disappointing "

August 19, 2014

2.0

Tech support is by far the weak link. Version updates are released with known major problems. I have used this system for 4 years and now I can't put up with e-MDS any longer. I would not recommend this emr company...the ship is going down.

Review Source

MG

Marc G.  
Physician  
  
Used the software for:

### "Professional complete non boiler plate notes, most in seconds"

June 5, 2010

4.0

This is my 2nd EMR/PM. Expect to invest time and $. The previous reviewers are not wrong about this software, it does require many clicks to do anything, but it will function differently in different hands. I like having the option of modifying every piece of data in my note, through structured drop down menus. Others prefer to push every patient into a 1 click boilerplate MS word style template. Structured data will be required for HITECH. But eMDs does allow you to make 1 click templates with the structured data. Even then you can change any piece by clicking it right in the note. PM component is very efficient compared to my prior (Acrendo's) software I don't see how you could have better charting, If you dictated a note in the detail of this EMR note you would spend 2x as much time. But that won't happen out of the box. The first year will require many nights or weekends of template modifications to speed up your workflow.

Pros

PM component Cut my billing time down 70% with AR improvement of 50% within a few months(over my prior EMR/PM system) Very versatile product Some English Natural language capability. Fairly smooth click to click. Things might take many clicks but they pop up quickly and smoothly while charting My notes look professional and thorough and take seconds for 99212 and <5 minutes for a 99203 (un-templated CC/HPI). ~15 seconds for a 99203 templated and uncomplicated condition Easily enter diagnosis and treatment plan in a few seconds then go back later and add details to note. But diagnosis and charges are captured within 30 seconds easily, despite the multiple clicks needed as mentioned by other reviewers. Everything is done within the note so as you write an Rx, give written recs and handouts, your note shows you gave it to them. You can even send different documents to different printers if needed, all as you sign your note

Cons

When everything can become structured data, setup can take time--many months, maybe even a year but there is enough premade data to keep the development process minimally painful. No spell check in drop down menus to prevent foolish errors Jack of all trades master of none, until you develop your system to your liking. Crashes (but Minimal if you stop the use of Micorwave in the office while charting wireless-Not kidding) My implementation went badly, review your insurance and fee structure completely before billing!!! There is an odd quirk in the system intended to add versatility that can cause problems if you change your CPTs or add modifiers. This sometimes sets the fee to $0 if you click yes on the popup question do want to change the fee? Always say No!!! It isn't free!!

Review Source

NC

Neil C.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Terrible service"

March 11, 2024

3.0

I don't even know where to start. Most questions regarding billing/invoices will not be answered. You will get surprise bills for thousands of dollars ("forgot to post these claims from three years ago"). Alternatively, you will not get any correspondence for months. You will be billed for services not provided. You will be billed for services that you have tried to cancel multiple times. You will be told that you will be mailed a renewal of your yearly lease prior to time of renewal (via "certified mail") for review-never happened. Service tickets are bumped to another department and closed out.

Pros

I have not used many different EMRs, and the clinical aspects are not why I am writing this review. I will say that pharmacies for e-prescibing are completely outdated.

Cons

It is the worst service I have ever received from a company.

Review Source

KT

Kari T.  
General Manager  
Financial Services  
Used the software for: 2+ years

### "Very good billing software"

February 6, 2018

4.0

I've used several Practice Management systems in the last 10 years and E-mds is the one I recommend to inquiring practices because of it's comprehensiveness and ease of use.

Pros

E-Mds is the most user friendly Practice Management software I've ever used. On the posting tab, it's so easy to see an overview of the account and each individual invoice without having to navigate to different pages. The reports are pretty good, as well, but the crystal reports can be a little hard to maneuver, especially if you are working in a billing service database.

Cons

The collections module is my least favorite thing about E-mds. It only has the option for invoice based collections and some of our practices are specialists who see patients frequently. The lists can get pretty long. Customer support is not the best I've ever dealt with either. I think they are getting better at response time, but the answers to my "can we do this" questions are usually "no".

Review Source

JH

Jennifer H.  
Health Care Consultant  
Medical Practice  
Used the software for: 2+ years

### "Adminstrator for Internal Medicine Who used e-MDs"

April 21, 2017

4.0

The system was a mediocre system. It does what's needed; however, administrative reports seem to be the best aspect of the EMR and do supersede other systems I've worked with.

Pros

This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.

Cons

The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.

Review Source

MK

Mariah K.  
  
  
Used the software for:

### "Please don't choose E-mds as your EHR system! "

January 21, 2015

1.0

Their customer service is horrible. E-mds requires customers to put in a "support ticket" and the average turn around time for "support" is weeks or months before you hear back. Example: We put in a ticket for our P.A. to be able to send prescriptions electronically. Our Doctors and management staff had to call weekly to try and get an answer. After the ticket had been "assigned" to a technician the problem remained for another month and a half until a technician FINALLY reached out to our office. This is not the first time we have ran into lengthy waiting periods! We decided at that point the only solution to the problem was to switch EHR systems. We then contacted E-mds on the 'support' line regarding exporting our data and was immediately told that we would need to put a ticket in for our QUESTION per representative Robert. I'm sure he could tell that we were very frustrated and needed a quick answer to a simple question. He said, "Im sorry, let me see if can get an answer to your question." then placed me on hold for 26 minutes. I was told, "Let me get you over to Chris who can assist you with that!". Once Chris answered, after another 30 minute hold, he stated that he wouldn't be the one I would need to speak with. He placed me on a brief hold then stated I would need to speak with someone in IT Support. I was then transferred to Barbara who had no idea why I had been transferred to her and why I was calling. Here we go again! I had to explain why I was calling and what I had just been through in the last 50 minutes. After that was out in the open she told me I would need to put in a ticket. Irate, I hung up the phone and put in a ticket on their support website. I called back to the main line where I was greeted by Robert, again, who told me to send an email to sales@e-mds.com with the name of our practice, what software we were currently using, and would receive an answer in the next 24 hours. Did that ever happen? NO! My original ticket was put in on 01/09/15 (which has been assigned to a tech) and another ticket was put in 01/16/15 (which has been assigned to a tech) and have yet to hear anything back. We have been with e-mds the last 4 years and hopefully this is the LAST year!!!! (if we can EVER get an answer how to export our data)

Review Source

LW

Leslie W.  
Practice Administrator  
Medical Practice  
Used the software for: 2+ years

### "Poor implementation, terrible customer support and even worse are hidden fees"

February 4, 2021

1.0

They are not transparent in their overage fees for eligibility and EDI activity and will talk in circles without providing supporting documentation.

Pros

I cannot think of anything that stands out.

Cons

Reporting capability is limited in spite of looking like there are lots of available reports. The process of converting the reports to Excel is useless. So many merged cells that it takes hours to reformat for data filter or pivot tables.

Reason for choosing CGM eMDs

We didn't chose e-MDs. We chose Aprima which was purchased by e-MDs. Sales pitch and front end promises were epic and have proven to be false.

Review Source

AR

Albert R.  
Biller  
Insurance  
Used the software for: 2+ years

### "User Friendly "

June 26, 2020

4.0

My overall experience was great with it. The software was easy to learn and easy to use. It also wasn't hard to teach a knew employee how to use it either.

Pros

I used this software at my first job out of college. It was easy to learn and even if you did make an error most of the time it was easy for you to fix the problem yourself. I don't ever remeber having to ever calling tech support because it was so user friendly.

Cons

The main thing that sticks out the most to me is that the billing portion I used was all black and white. I think it could have been more beneficial if you could had color that was added to it. Or even added a post it to the account instead of having to click on the note section.

Review Source

KR

Karli R.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Wish we never would have choose EMD's"

May 12, 2022

1.0

Like I said, wish we would have went with another EMR when we went electronic, cost to switch EMR's and have the information transferred over is ridiculous.

Pros

I do not like this software, its slow customer service is a joke

Cons

The customer service is a joke. I have tickets that have been opened for several months and no one ever gets back to me. They have no communication on their end so many hands in the pot and no one resolves any issues. They never try to help you right now and only create tickets that they pretty much ignore.

Review Source

BD

Bill D.  
business manager  
Medical Practice  
Used the software for: 1-2 years

### "Beware of 5 year contract"

July 27, 2022

1.0

They are demanding that we pay $33,000.00 to leave this very bad experience. I would caution anyone before signing to use this company. When we reached out to the executives of the company for help, they said send all communications to their legal department. We've had to hire an attorney to help us get out of this mess! If I could give this company a negative star, I would!

Pros

Some of the trainers were very pleaseant

Cons

We have been having to process our claims directly because the claims were not being properly submitted. Even after all this time, the problem is still NOT fixed.

Review Source

CB

Clarenc B.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "Cost me over $50,000 in Medicare Penalties"

November 24, 2016

2.0

EMD's has not updated their software to make them compliant with PQRS data retrieval required by Medicare. We have had EMD's since 2009. PQRS and Meaningful Use are Medicare requirements. EMD's has not created an update that meets these requirements. Our practice has lost over $50,000 because of this. We were able to salvage an additional $75,000 loss by hand counting and collecting some data required by PQRS. This came at a significant employee cost. Other EMR systems such as Modernizing Medicine are up to date with their ability to gather the data required by PQRS and I strongly recommend that you look at that product or others.

Pros

Good accounting module

Cons

No support for upcoming Medicare requirements on data collection --- PQRS and Meaningful Use.

Review Source

CD

Cliff D.  
Business Manager  
  
Used the software for:

### "Customer Service is practically non existent !!!!!"

March 3, 2015

1.0

We have been using E-MDs for 8 years and I can tell you that the software is capable, but the customer service needed to keep the software running properly is terrible. It wasn't like this until about 2 years ago when things seemingly began to slide down hill. Our IT service is constantly fighting to get answers and resolutions to the "tickets" customer service creates, which are then "closed" as resolved once they email back a response to our inquiry. Really!!!! The issue doesn't get resolved but they close the case anyway, and you will spend a lot of time harassing customer service to reopen the ticket and find a resolution. Also E-MDs has a nasty habit of rushing updates to market without proofing the software to make sure it works. We will typically hang on till the bitter end before we upgrade if the software is functional. TOTAL BUYERS REMORSE. At present our lab interface update will not install and we have been waiting 2 weeks to get this fixed.

Review Source

PR

P R.  
Physician  
  
Used the software for:

### "Sorely disappointed"

March 4, 2010

2.0

Wait or look elsewhere.

Pros

Will do a lot of things. It is indeed feature rich.

Cons

Its not very easy to do anything. First, its buggy. It crashes a lot. We had astounding implementation problems that were related to the software on our networks. It takes a million clicks to do anything. It destroyed patient care. It doubled my work load.

Review Source

JL

John L.  
MD  
  
Used the software for:

### "MD working w this system 6 years / tried Athena and went back to Emd. Portal needs improvement "

September 22, 2016

4.0

Like system and will continue to use it . Not had major problems with system or support. Hope they will update with new requirments of meaningful use / payment for performance etc. JL

Pros

can do notes day before I see my regular patients/

Cons

reminder system not ideal pt needs cxr 3 mo example

Review Source

iH

ismail H.  
student  
  
Used the software for:

### "I want to build this software"

May 30, 2015

5.0

I want to build this software

Review Source

vK

venu K.  
M.D  
Medical Practice  
Used the software for: 1-2 years

### "To whom it may concern"

December 5, 2023

2.0

Pros

I do not have much to say as a pro. The system was promised to have many valued featured however they are all at additional cost.

Cons

The EMD(CGM) company has a great sales pitch which makes the EHR seem to be a great choice. This is not the case shortly we realized things that we were promised (interoperability, using PMD through the system, LINKS to verify vaccine history).to be included as a standard in the system once we signed the contract, we discovered these features was not in writing or recorded and could not be honored. The system has these features but at additional cost. I wish I could say this is the only lie or complaint, however sadly it is not. Every training is scheduled and virtual. After having so many problems with everyday flow we requested someone to come out. We were given a quote of thousands of dollars to attend training classes in Texas. This was unacceptable and after saying we may need to pull the contract someone came out to our Clinic. She helped with cleaning up the clinical side that we did not need. This system works on filters, and you must build into these filters which can be overwhelming and time consuming. The system constantly freezes and gives error messages usually saying Dallas server connection problem. This brings me to EMD support or lack thereof they require customers to put in a "support ticket" and the average turnaround time for "support" is weeks to months before you hear back, or you will receive an email saying the ticket has been completed. We have had more tickets marked completed without hearing from someone than we’ve had resolved. There have been multiple meetings with the \[sensitive content hidden\] of technology as well as support managers. We have sent emails, text messages as well as screenshots and videos of the problems with the freezing and error messages. We have spent over thousands with our local IT company because EMD’s has told us its our system or the computers we are using. We have changed internet from copper wire to cloud based to have the fastest internet we’ve removed the PC’s out of our pt. rooms and purchased new laptops and had local IT update all computers to newest version. All this to STILL have the freezing and error messages making it almost impossible for providers to complete their notes which causes a chain reaction affecting pt. care because prescriptions don’t go through etc. and the billing gets behind because claims can’t go out. We feel as if we are working for EMD’s instead of having a system work for us. For Medicare reporting for MIPS, we were told they have free training which is virtual with other offices remoted in which can be a lot, so we were advised to spend thousands more to get the one-on-one training. The system should keep track of all of this, we had to spend more money and our TIME to meet MIPS requirements. After doing the training we have learned we have been doing referrals incorrect and even though we have a video recording of the way they showed us how to do the referrals and that’s the way we’ve done it we have no credit for this measure and was advised to opt out of the MIPs reporting when we’ve spent a lot of time throughout the year to meet this measure. A ticket was put in and once the “trainer” called she had to call another trainer and stated she needed to be trained in this way of doing referrals. This is still an ongoing problem. When it comes to the monthly fees, we’ve always paid each month. We suddenly went a couple months without getting an invoice. I emailed concerning this matter and never heard back. Then we get an invoice saying we are past due it took over a month for someone in the payment department to contact me back and she apologized and stated they are “going through changes” and redoing the payment department they see we are up to date, and invoices would not be going out until they finish. Again, I spoke with the vice president of technology voicing my concern that we would receive a huge bill all due at one time. I was told this wouldn’t happen. Months later we receive a bill for over ten thousand dollars. Now we have received an increase letter of 9.7% after inquiring why there is such a large increase when we have some many issues with the system. We are advised yearly increases are part of our contract. We pay for EHR/PM services although we no longer use the practice management services, we are obligated to pay for both. This system has caused so much frustration in our practice and affected our pt. flow and pt. care. This is not an honest company. They lie and bend the Facts to fit them and additional cost. Anytime you have a problem be prepared to spend a lot of time and money on the matter but don’t expect the issue to be resolved. If there are others having similar issues maybe we should file a class action suit against EMDs, in which this may force them to resolve some of the issues.

Review Source

JW

Janet W.  
manager  
Medical Practice  
Used the software for: 2+ years

### "EMDs Electronic Health Record with Practice Management system"

September 19, 2022

4.0

It has been a good experience with ease of use and complete documentation.

Pros

EMD's is one of the most user friendly EHR systems I have come across. Most new employees can learn the system in just a couple days. The fully customizable chart note templates make it easy to create the note and input information they way you want it. Being able to see current balances on the patients coming into the office allows us to collect those balances timely.

Cons

There isn't much I do not like about the system. It seems to have all the functions we require to run our practice.

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[MyChartsOnline](https://www.capterra.com/p/128410/MyChartsOnline/)[Athena](https://www.capterra.com/p/155897/Athena/)

Reason for choosing CGM eMDs

Easy of use with all the functions needed for proper charting and compliance.

Review Source

HK

Heather K.  
Podiatrist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Such a sad fate for Aprima!"

November 10, 2019

3.0

Our overall experience with eMDs is HORRIBLE!! We are looking at potentially switching systems but will not make that decision until we see how things on the EHR side of things shake down. The only reason that we have not run away screaming yet is that we have been using the system for more than 5 years and are not up to the task of learning a new system and moving all of the records over. However we may change our tune depending upon how badly eMDs mismanages the system and how badly they decide to screw up what was essentially a fairly decent program as far as EHR's go.

Pros

I thought that the EHR was pretty good when Aprima was its own entity. While eMD's has not completely botched it up, it looks like this is coming. Aprima academy was a great resource but it is being changed to an eMD's product so I doubt it will be of any use any longer. By the way, it is NOT cloud based! Don't let them tell you it is - that is a lie! Also, they will nickel and dime you to death! Beware!

Cons

Aprima was a pretty good software when we signed up five years ago. While customer service was never a strong suit (still is not - may be even worse now), it was user-friendly for the most part. (Although when we signed up we were told it was a cloud-based system and it definitely IS NOT! We were using all functions of the system including the RCM/PM system. Since the eMD's takeover, that part of the system is a complete shit show and I absolutely beg anyone NOT to sign up for this portion of the system! Basically eMDs outsourced this whole portion of the system to India where is it now being managed by 600 people who have NO IDEA about billing and coding. (Even less than Aprima had prior to the move over - which we found out the hard way. We lost A TON of money and now use an independent billing and coding system who is still trying to clean up eMDs mess. ) Please, if you do nothing else, DO NOT SIGN UP FOR THE RCM/PM PORTION OF THIS SYSTEM unless you want to go bankrupt! I am concerned that the Aprima Academy is being changed. Thus far it seems that eMDs screws up everything it touches so we will see how badly they mess this one up.

Reason for choosing CGM eMDs

We did not choose eMDs. They took over Aprima and made a mess out of it.

Review Source

aT

atitaya T.  
md/Horizon Headache Center C.E.O.  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Flawed,buggy, updates made a once great software unusable. Non-existant support made it unfixable."

August 14, 2020

1.0

Incredibly sad. What started off as a great product devolved into an unusable one. We were loyal custormers for 8 years and by the end the software for us was completely unusable. Competent tech support may have been able to salvage our situation. We switched to Praxis EMR. It has been amazing and we have not looked back ever since.

Pros

In 2011 when we first purchased the software it was an amazing piece of software that fit the needs of our small clinic. The templates were cumbersome to set up but allowed a wide degree of customization which fit our needs as a headache clinic. The charting involved a lot of clicking...but ultimately it produced a very high quality note and performed all of the functions a small clinic would hope for from an emr.

Cons

Every single update over the past nine years chipped away at the happiness we initially felt with Emds. Cpt codes stopped loading...old templates no longer worked and were progressively harder to build. Lag time built up in using the software...logging in issues...stability issues...etc...and then mediciines that were entered into the emr started to disappear. E-prescribing stopped working all together. We found our work arounds looking more and more like paper...as "tickets" would sit for ages in the help cue with utterly unhelpful responses from the tech support team. In particular...when e-prescribing stopped working and I reported the error and situation to the tech team...I was told to update our computers. We ran through 5-7 hours of tech time from our local tech support company chasing down problems that emds sent us looking for. Then...in the subsequent update the exact problem that we had relayed to emds was listed as a "bug" that had been fixed. After all of our chasing and updating of our system...the newest update required a server upgrade in order to be implemented. That was our last straw. The $5000 maitance cost every year for the software is a huge expense. The service that comes with that expense leaves a tremendous amount to be desired. The attitude and tenor of the techsupport was also non-professional and ultimately completely unhelpful.

Reason for choosing CGM eMDs

The initial price was very good in 2011 (wished we would have read the fine print better about the high cost of annual renewal). Also...the ability to customize templates at the time (2011) was top notch. It actually still is very impressive though perhaps not the industry standard.

Review Source

GM

George M.  
  
  
Used the software for:

### ""

February 25, 2013

5.0

I operate a solo practice general surgery office with one surgeon and two employees in a small town in north central Mississippi. I have been using e-MDs Solution Series since 2001 when I completed my active duty service obligation in the US Army. Software has come a long way in that time frame. My server is local in my office, not off-site. I provide my own IT support as there is no reliable support of sufficient calibre in town to do so. I occasionally use outside internet based support when I need OS/Active Directory/DNS/etc... type support. Upon leaving the US Army, I realized that electronic records were up and coming as the best means for documentation. I had no prior EMR experience, other than the CHCS system that was then in use in the DOD. I have been diligent in keeping my system up to date with the latest version of e-MDs. I use iPad nMotion application for documentation of notes for patients seen out of office. as well as reviewing records/documents from prior visits. I use iPhone Rounds application to document billable procedures that I perform outside of my office. Both apps can be used to scribe electronically when needed. The iPhone app comes in handy after hours to document phone conversations with patients immediatly after the call has ended. In the office, I use a Windows 7 Pro tablet to document my notes with the main Solution Series applications. Implementation initially was in 2001. I attended a two day training in Austin, TX where I learned both the charting and billing side of the software (Remember I was just in the US Army and had no billing experience, minimal coding experience). I hired a woman who had some billing experience from prior Family Medicine practice she had worked in. I taught her the Billing software mechanics. She taught me the coding/billing insurance processes. We were up and running in days and never looked back. I closed that initial practice and upon moving to my current location. I was able to set up the computer system, restore the database, and initially train two persons to use the software in the performance of their duties. I have had a few billing clerks over the last 10 years, and I and the outgoing clerk were able to train the incoming individual without difficulty. I actually can perform all the billing functions as needed when my clerk is absent (invoice generation, claim batch submission, posting of payments from insurance and patients, transfer of balances, statement creation, etc...) The charting software is currently very customizable to anyone's practice. As a general surgeon, my charting needs are somewhat different from a primary care practice needs. The ability to create/edit templates to document the different sections of the note, makes note creation very easy. By having complete templates, I auto-prompt myself or remind myself to ask questions that I might have forgotten to ask otherwise. Customer support has always been a strongpoint of the e-MDs company. I 'auto-triage' my support. Things that I need an answer to yesterday, are answered yesterday. Things that can wait, are submitted via the support forum and are answered in an appropriate amount of time. I also look for the answers to my questions prior to submitting the question. Benefits are hard to quantify in terms of dollars and cents. I was able to successfully attest to meaningful use both in 2011 and 2012 by using the system. I don't spend rent money floor space for a chart room. I don't pay my staff to go find and retrieve physical medical records to bring to me for review/comment/entry, and then refile them. Paper work is not lost once entered into the chart.

Review Source

CR

Cesar R.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "emd is an old and outdated limited platform"

February 9, 2023

1.0

The EMD(CGM) company has been bought and sold many times throughout the years and they lost focus on updating and adding other basic essential features to the platform. The current company does not invest any money in the continual development and improvement of eMD. They're neglecting eMD and investing time and money on their new EMR system Aprima , which is not that good. EMD should not have bought Aprima and continued to develop eMD to its full potential. Sadly many clinic are still stuck under the eMD rock and don't realize that there's better options out there. We will be switching from eMD

Pros

15 years ago emds was great, ease of use, all features etc....FIFTEEN YEARS AGO!

Cons

After been under the emds rock for over 15 years, I decided to check other systems out in the market and to my surprise...there are so many great options. eMD has been the same for all this time. Updates made things worse; simple tasks are taking way more clicks than before. You also have to pay for 3rd party apps to do simple tasks that other EMR systems already are included for much less money.

Review Source

VR

Verified Reviewer  
Physician  
Medical Practice  
Used the software for: 6-12 months

### "EMDs has failed repeatedly "

May 14, 2023

1.0

EMDs has failed for >9 months to fulfill their contract obligations for our implementation so that we may successfully use their platform. This has forced our billing to have significant disruption. Ultimately, we were forced to resort back to our previous billing platform NextGen (which is more that $400 cheaper monthly). EMDs has refused to reimburse our up-front costs and stop the recurring billing even though we have never used EMD to submit a single claim (because they did not implement / on-board us appropriately) and they continue recurring billing for an account that has never been used and contract was terminated. \*\*\*DO NOT USE EMDs - SAVE THE HEADACHE\*\*\*

Pros

Ease of Use (for our billing team)Generated Reports

Cons

Customer Service Product ImplementationAccount Management Billing

Reason for choosing CGM eMDs

Biller preference

Review Source

VR

Verified Reviewer  
Psicóloga  
  
Used the software for: 6-12 months

### "Excellent, comfort and speed of technology extends to the doctor's office."

April 7, 2018

5.0

The benefits are multiple, allows to program patients, equipment and personnel which can be a complex task, which makes a big difference in patient satisfaction. Likewise, you can have full control of EHR directly from the office or hosted in the cloud eMDs, the series of solutions works as a doctor thinks, and among other things, the Solution Series section is also known to be the leading system in capturing accurate clinical and billing data that supports the ability to make detailed quality reports and generate accurate claims.

Pros

I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.

Cons

I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.

Review Source

GH

Graf H.  
Medical Director  
Medical Practice  
Used the software for: 2+ years

### "eMDs for procedure oriented practice"

May 29, 2020

2.0

Functional electronic medical record, able to e-prescribe.

Pros

Can be customized and updated with templates for procedures tailored to individual practices

Cons

Poor customer service. Updates are plagued with issues. Issues take forever to get resolved.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Reason for choosing CGM eMDs

Seemed to have more functionality. Eclinical works got hit with a big federal judgement, which tipped the scales for us.

Review Source

JL

Jarrett L.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Bad and getting worse"

July 31, 2017

1.0

Don't buy this software. It is nothing but frustration. I'm currently transitioning to another EHR.

Pros

I've been using EMD for about 6 yrs. It was not so bad in 2012. The best thing about EMD is that I wont have to use it after I'm done getting set up with another company's EHR.

Cons

They refuse to fix any of the issues. The program randomly removes the medication from the active med. list. Sometimes meds cannot be printed and if controlled can't be sent electronically either. The IT "support" will often lie to you when calling about an issue. Every update causes the program to crash.

Review Source

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