Pacific Tier Solutions

Book King

5 / 5 6 reviews

Who Uses This Software?

Recreation Departments. Canada and USA


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Pacific Tier Solutions
  • www.bookking.ca
  • Founded 2002
  • Canada

About Book King

Book King is an easy-to-use, cloud-based recreation management solution that is designed to simplify the way you do business. We feature five cutting-edge modules that can be seamlessly integrated as a suite or each deployed as a stand-alone solution. Make your customers happy and increase your profit margin with our customizable public access website. It allows anyone in your community to book a facility, enroll in a course or purchase a membership while on the go or from home.


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Book King Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

Book King Reviews Recently Reviewed!


New to Book King software (since last fall) we typically really like the product but are learning.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the Scheduling, invoicing, pos set up and system. invoices are clean and easily read. online service for clients is excellent. the customer support is phenomenal. We really like to be able manipulate the contracts to reflect which facility an organization booked in the billing portion. We are hoping to see the bridge between rosters and red cross worksheets. We also hope it will bridge with Diamond software for accounting soon as well. I think the product, overall, will provide a better bang for our buck. already ahead of activenet in leaps and bounds with customer service aspect. Really really like that it is a Canadian company.

Cons: cannot see program totals at a glance (have to go into each class individually) For me, having used activenet for a long time, hard to get used to navigating Booking especially when I do not use it as often as I used to. Problems take a bit longer to fix based when their developers are available to fix the issues.
(waiting several months for our card printer alignment problem to be fixed)

Overall: relatively easy to use
excellent customer service
CANADIAN COMPANY :)
Nice invoicing
clean receipts/invoicing out to our clients.

My experience with Book King has been fantastic. Their staff is amazing

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very easy to use and has helped with our scheduling and registrations so much. It has streamlined our scheduling process in that we only have to input our schedule once to have it displayed online.

Cons: There is no ability to do more custom displays for online scheduling. We would like to display our schedule on tv's in our lobby but have only one option for display.

Overall: It has helped with our scheduling, invoicing, and registration for our recreation facilities and programs.

Works well

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to access, easy to learn, easy to use - overall we have not had any problems with the software, the support has always been quick, have worked with us to add features, and added the pos portion.
Support staff has always been friendly and are readily available when a problem has occurred. They do an excellent job!

Cons: does not have all the functions I would like to see, would like to be able to print a daily page for the staff which is easily read and has the entire day - we have block bookings so the teams and times for the block bookings do not show up.

Great Customer Service in both Tech Support and Training

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and training staff to use. The upgrades that are continuously being done to improve the system

Cons: The times that we have either had a lag in the system during a peak registrations. Other than that can not think of anything else.

Easy to Learn, Easy to use - Perfect!

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The few times I've had to contact customer service regarding an issue they've always responded back within the hour.

Overall: We're in our second year with Book King after moving from a manual system that was clunky and awful. Book King gave us simple to use membership management, program registration and facility booking software with payment integration all in a single platform.

Financially it was a huge win for us - We were able to cut down staff scheduling while increasing and leveraging online booking and registrations. Our customers are happy & our staff are happy with the easy to use software.

Vendor Response

by Pacific Tier Solutions on June 13, 2016

Thanks Bradley!

Book king Software Review

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity. Anyone from beginner to advanced can you this software.

Cons: Like to be able to type a little less for changing course dates or when they are all the same. Not a major issue

Overall: Customer service and support sets Book King above and beyond. Constantly trying to improve and be better. Use feed-back from customer to improve the product.

Recommendations to other buyers: When you make the decision to go online, make sure you talk to BookKing first.

Vendor Response

by Pacific Tier Solutions on June 13, 2016

Thanks Sheldon!