# Book King Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Book King the right Facility Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/32330/Book-King/reviews

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Book King

4.7 (14)

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Last updated March 13th, 2026

# Reviews of Book King

Ease of use

4.5

Customer Service

5.0

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HW

Helen W.  
Aquatic Co-ordinator  
  
Used the software for: 6-12 months

### "New to Book King software (since last fall) we typically really like the product but are learning. "

May 4, 2018

4.0

relatively easy to use excellent customer service CANADIAN COMPANY :) Nice invoicing clean receipts/invoicing out to our clients.

Pros

the Scheduling, invoicing, pos set up and system. invoices are clean and easily read. online service for clients is excellent. the customer support is phenomenal. We really like to be able manipulate the contracts to reflect which facility an organization booked in the billing portion. We are hoping to see the bridge between rosters and red cross worksheets. We also hope it will bridge with Diamond software for accounting soon as well. I think the product, overall, will provide a better bang for our buck. already ahead of activenet in leaps and bounds with customer service aspect. Really really like that it is a Canadian company.

Cons

cannot see program totals at a glance (have to go into each class individually) For me, having used activenet for a long time, hard to get used to navigating Booking especially when I do not use it as often as I used to. Problems take a bit longer to fix based when their developers are available to fix the issues. (waiting several months for our card printer alignment problem to be fixed)

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thank you for your review. If you have not already please be sure to contact support as we can resolve most if not all of your issues with a quick training call.

LF

Laura F.  
Manager  
Government Administration  
Used the software for: Less than 6 months

### "Thrilled with Book King's Solution & Staff"

January 23, 2020

5.0

The experience working with Book King has been phenomenal from start to finish. Our sales representative, \[SENSITIVE CONTENT HIDDEN\], was knowledgeable, personable, responsive, and patient. Our trainer, \[SENSITIVE CONTENT HIDDEN\], has also been amazing and instrumental in helping us acclimate to the system - we were up and running within days of purchasing the product.

Pros

\- Has many of the functions we requested - Ease of administrator use - Ease of user use - Great value for the product benefits - Developer updates based on client requests

Cons

None thus far. \* Any small issues we've had were/will be addressed by the developers

Reason for choosing Book King

1\. Book King offered so many of the user/administrative functions that we had desired, many more than all of the other proposals we received. 2. The price point was a much better value than of the other proposers.3. After completing a number of system demos, it was clear that Book King was going to be our top choice. Our salesman, \[SENSITIVE CONTENT HIDDEN\]< made it all happen.\* I was anxious that maybe the system seemed to good to be true, however after rolling it out on one of our busiest days of the year - I am truly confident that we made the best decision for our organization.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

I'm not sure if we could be any happier with a review of Book King. Thanks for such a great review!

SB

Stephen B.  
Author  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Book King is Nice!"

August 20, 2019

4.0

Overall, it's good but to be a great, it needs to be flexible.

Pros

The best part of this software is simplicity! Anyone from starter to pro can use this program.

Cons

There should be a drop down feature for auto-refill the filled data on the page.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

While we appreciate reviews, we are unaware of who you are and we don't offer free trials. Perhaps you have us confused with another product? We will inquire with Capterra.

JC

Joyce C.  
Admin Assistant  
Education Management  
Used the software for: 2+ years

### "Keeps getting better"

December 20, 2020

4.0

BookKing allows me to book facility rentals in a very organized manner. It has streamlined my booking procedure significantly.

Pros

I use BookKing everyday at work and I am happy about the latest version. The overall appearance is more modern and clean and easier to use especially when it comes to processing payments and refunds.

Cons

I wish there is a feature that allows the user to do a search on which facilities are available on certain date/s instead of checking each facility.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thank you for your feedback. We will be working on adding a "search for any available" option to the facility search engine for an upcoming release.

LQ

Les Q.  
Parks & Recreation Manager  
  
Used the software for: 2+ years

### "Works well"

February 2, 2018

5.0

Pros

easy to access, easy to learn, easy to use - overall we have not had any problems with the software, the support has always been quick, have worked with us to add features, and added the pos portion. Support staff has always been friendly and are readily available when a problem has occurred. They do an excellent job!

Cons

does not have all the functions I would like to see, would like to be able to print a daily page for the staff which is easily read and has the entire day - we have block bookings so the teams and times for the block bookings do not show up.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thanks for taking the time to submit a review. We are constantly adding new features to Book King and welcome your suggestions on how we can further improve our product.

NN

Nadine N.  
PHI/Educator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love it!"

January 7, 2019

4.0

Pros

Book King has helped us provide more training and more convenience to our students. Most students are able to easily register for our courses without help from any staff, saving lots of time, frustration and money. Also, students can register at their convenience rather than waiting for our business hours. The software is very intuitive and course set up is simple. However, any time I have required support, someone was available to provide help right away.

Cons

There are some set features that we would love to be able to edit. For example, we don't use "Seasons" and would like to change to "Year".

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thank you for your kind feedback. Please contact support as we can definitely change "season" to "year" for you.

TH

Tracy H.  
Manager of Parks & Recreation  
  
Used the software for: 2+ years

### "My experience with Book King has been fantastic. Their staff is amazing "

February 7, 2018

5.0

It has helped with our scheduling, invoicing, and registration for our recreation facilities and programs.

Pros

It is very easy to use and has helped with our scheduling and registrations so much. It has streamlined our scheduling process in that we only have to input our schedule once to have it displayed online.

Cons

There is no ability to do more custom displays for online scheduling. We would like to display our schedule on tv's in our lobby but have only one option for display.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

We really appreciate your kind words. Please contact support as we do have multiple options/formats to display schedules to tv's in your lobby.

BH

Bradley H.  
Manager, Information Technology  
Government Administration  
Used the software for: 2+ years

### "Easy to Learn, Easy to use - Perfect! "

June 13, 2016

5.0

We're in our second year with Book King after moving from a manual system that was clunky and awful. Book King gave us simple to use membership management, program registration and facility booking software with payment integration all in a single platform. Financially it was a huge win for us - We were able to cut down staff scheduling while increasing and leveraging online booking and registrations. Our customers are happy & our staff are happy with the easy to use software.

Pros

The few times I've had to contact customer service regarding an issue they've always responded back within the hour.

Review Source

Response from Pacific Tier Solutions

June 13, 2016

Thanks Bradley!

DK

Dan K.  
Director  
Government Administration  
Used the software for: 2+ years

### "Bookking software"

January 3, 2019

5.0

Overall excellent value

Pros

It can handle what we need it to do.

Cons

Changing the start date for a single season of programming, must be done individually for each program, no option to select all. Also, adding a fee based service to a reservation is tedious.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thanks for taking the time to submit a review. We appreciate your continued support. We have added the a mass apply option to program dates to save time. Thanks for the suggestion.

SM

Sean M.  
Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Scott Seaman Sports Rink "

January 7, 2019

5.0

Book King has been a very important component of our facilities operating model. The ease of the software and the customer support are second to none!

Pros

The ease of the software was a definite plus when we made the decision to sign on with Book King!

Cons

Very happy with the product and I have never experienced a negative issue in 5 years!

Review Source

Response from Pacific Tier Solutions

November 24, 2021

We appreciate your loyalty to Book King and look forward to serving you for many years to come.

MA

Melissa A.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "Great customer support"

November 6, 2020

5.0

Pros

easy to use and excellent customer support

Cons

limited reports generated and at times has glitches

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thanks for your positive feedback. We are always working to add more features including reporting updates.

MM

Michelle M.  
Scheduling Administrator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Great Customer Service in both Tech Support and Training"

February 2, 2018

5.0

Pros

The ease of use and training staff to use. The upgrades that are continuously being done to improve the system

Cons

The times that we have either had a lag in the system during a peak registrations. Other than that can not think of anything else.

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thanks for the great review. We are thankful for your feedback.

SA

Sheldon A.  
Aquatics Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Book king Software Review"

June 13, 2016

5.0

Customer service and support sets Book King above and beyond. Constantly trying to improve and be better. Use feed-back from customer to improve the product.

Pros

Simplicity. Anyone from beginner to advanced can you this software.

Cons

Like to be able to type a little less for changing course dates or when they are all the same. Not a major issue

Review Source

Response from Pacific Tier Solutions

November 24, 2021

Thanks Sheldon! We have simplified the process of setting course dates as per your request.

DL

Disha L.  
Senior Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Cohesive way to manage facilities booking"

November 23, 2021

5.0

Pros

Like how simple it makes managing bookings for competitive spaces, it’s easy to use and train users in (even those that are not very tech savvy).

Cons

Don’t have any major criticisms - it works as promised

Review Source

Response from Pacific Tier Solutions

November 24, 2021

We appreciate your positive review and are very happy we are meeting your needs. Don't hesitate to contact us if you should need anything at all.

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