Best For

All sectors: banking/financial, retail, healthcare, service providers, education, aged care, PFI, PPP, property owner and managers etc.

Product Details

FSI is a global leader in CAFM / IWMS software, with offices in the UK, Australia, Dubai, Hong Kong and Canada, plus an international partner network. Products include: Concept Evolution: core CAFM / IWMS solution Concept Advantage: Workplace Technology apps FSI GO: Mobile Workforce.

Contact Details

FSI

http://www.fsi.co.uk

Founded in 1990

Located in United Kingdom

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Concept Features

Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management

Concept Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
3.5/5

Showing Most Helpful

Showing 4 of 4 reviews

Showing Most Helpful

Showing 4 of 4 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
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AYMAN M A.
Facility Division Head
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 16, 2019

“One of the top CAFM Solution ”

OverallBy using Concept our institute can manage maintenance activities, space and propriety management, help desk, store and material management
ProsFull of features Expandable and customization Easy navigation and user friendly
ConsWeak documentation and user help . Not suitable for small organization Need professional development for customization and reporting
Reviewer Source 
Source: Capterra
July 16, 2019
Rupert M.
Facilities Information Support
Facilities Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
9/10
Source: Capterra
December 16, 2016

“A very robust product with a number of modules to expand the basic product”

OverallHaving used the system for over 15 years, I feel that I can say that I have a knowledge of the product. The basic off the shelf product does need to be planned and have a large amount of thought into its implementation (as should all CAFM/ CMMS). For the general helpdesk users, DBA, Performance Management, Maintenance planner, etc the software can be set up or modified to suit your needs. Be warned though a number of the functions will need to be developed with Workflows or purchased as modules. But this should not take away from a very good software platform, which can be scaled to suit the needs of the organizations. The dashboarding, database design and basic functionality are one of the products highlights.
ProsBasic Functions. The ability to control users access and the hard work the FSI consultants can provide to the customer.
ConsPlan and plan some more, a number of clients have failed to plan their operational proccesses or design and it has been a nightmare to revise the system to meet their requirements. The system also has a requirement to be managed by a controlling team or person, as it grows, and due to the share amount of bespoke or modification that can be carried out.
Recommendations to other buyersLook at the modules and the support team. there are a number of functions that each will bring to the overall use of the software
Source: Capterra
December 16, 2016
Verified Reviewer
Facilities Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Web based”

OverallIt was good to use but slow at times
ProsGood for helpdesk needs, easy to use, compaction the window. Mobile service good.
ConsSlow, too Web based, opens too many windows, less characters for progress notes compared to planet FM.
Reviewer Source 
Source: Capterra
August 6, 2018
Peter M.
Building Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
October 14, 2015

“Easy to use but very powerful”

OverallWe have used Concept Evolution for around 4 years and find it extremely flexible.
Source: Capterra
October 14, 2015