# MRI Evolution Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MRI Evolution Software - reviews, pricing plans, popular comparisons to other Facility Management products and more. Source: https://www.capterra.com/p/32352/Concept --- # MRI Evolution Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MRI Evolution ## What is MRI Evolution? MRI Evolution is a fully scalable IWMS/CAFM solution which enables FM managers to gain complete oversight of their facilities, elevate the workforce, & increase profit margins with one single source of truth. Utilizing mobile workforce apps to keep connected at all times & customer engagement apps to transform experiences, MRI Evolution provides control and oversight of resources to stay efficient & manages asset lifecycles to reduce costs and prevent SLA failure. ## What is MRI Evolution used for? [Facility Management](https://www.capterra.com/facility-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MRI Evolution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mrisoftware.com&name=MRI Evolution) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MRI Evolution 4.0 (12) VS. [4.8 (1,031)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $5000 Per Feature Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (12) Ease Of Use 4.8 (1,031) Value For Money 3.5 (10) Value For Money 4.7 (949) Customer Service 3.3 (12) Customer Service 4.8 (969) ## MRI Evolution alternatives [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (752)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/32352/Concept/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Work Order Management 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 2.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Mobile Access 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Notifications 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting & Statistics 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns MRI Evolution 91 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar An itemized to do list that can be edited as tasks are completed Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Investigate and take action at root cause or error in processes to prevent recurring issues Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track unplanned equipment or network failures Digitally sign online documents Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Use AI to generate content in the form of text, images, videos, etc. System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Access software remotely via mobile devices Manage and support multiple locations Track parts inventory levels and manage re-stocking Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Streamlining repetitive tasks and activities through automated and predefined workflows Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Assign available resources to various projects and tasks Plan daily routes to optimize employee scheduling and provide directions Identify and assess hazards to ensure the well-being of employees, assets, and the environment Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Manage occupancy and space utilization in facilities and buildings Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Allow organizations to streamline the check-in process for visitors. Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (11) 4.1 Based on 11 reviews ## Pricing Value for money 3.5 (10) Free Trial Basic $5,000 Per Feature, Value for money 3.5 (10) 3.5 Based on 10 reviews ## Integrations [ Ameyo](https://www.capterra.com/p/85852/Ameyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (12) 3.3 Based on 12 reviews ## User reviews Overall rating 4.0 Based on 12 reviews Filter by rating 5(3) 4(7) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent LC Lana C. Lead Application Analyst Education Management ### "A great system held back by a poor vendor experience." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2026 The system is well‑built and has the potential to be a leading product, but the support we receive is so inadequate that it makes us question whether maintaining our partnership with MRI is still viable. Pros The system performs very well when it’s running smoothly. We manage both reactive and planned maintenance effectively through it, and the scheduled tasks functionality has been particularly valuable for our workflows Cons Since MRI assumed ownership of the system, both support and financial services have become extremely difficult to work with. Our cloud transition was poorly handled, with no effective project management in place, and this resulted in several serious consequences for us. Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/) Reasons for choosing MRI Evolution The system offers robust functionality that has the potential to meet our operational and business needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Thank you for your honest feedback Lana. We appreciate your positive comments regarding the system’s functionality and the value the scheduled maintenance features continue to bring to your operations. We also acknowledge the concerns you have raised around support, project management and the cloud transition experience and we are sorry that the level of service provided has not met your expectations. These matters are being taken very seriously and a senior manager will be arranging a visit with you personally to discuss your feedback in more detail and work collaboratively on the improvements needed moving forward. ES Elizabeth S. Digital Solutions Manager Defense & Space ### "Good application with lots of customisation options" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 29, 2026 The customer support can be slow and not be able to help but once escalated past first line support or working with their consultants then issues are resolved. Pros I like that we have full access to our data for our reporting and to be able to integrate with our other systems. It is useful to be able to full customisation of workflow and bulk data loads. The integrated mobile took for work orders is useful for tracking maintenance and repairs. Cons The mobile app (EvoGo) does not always integrate well and does have the same customisation at the desktop app. The licencing model can be frustrating with each small module needing to be licenced separately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Thank you for your review Elizabeth. We are pleased to hear that the system’s reporting capabilities, workflow customisation and mobile work order functionality are supporting your operations effectively. We also appreciate your comments regarding EvoGo and support response times. Your feedback will be shared with our product and service teams as part of our ongoing commitment to improving the user experience and ensuring we continue to deliver value to our customers. JO Jonathan O. Head of CAFM Solutions Facilities Services ### "Robust CAFM System That Rewards Investment" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 29, 2026 Working with MRI Evolution has been very positive. Being able to configure it around your own business processes and drive complex KPIs and data standards is a real strength. The functionality continues to improve, and the interface gets better with each upgrade. Pros MRI Evolution is a really solid CAFM system, especially if you’re managing multiple sites or a large estate. It’s got a lot of functionality in one place, which makes it easier to keep on top of maintenance, assets, and compliance without jumping between different tools. One of the things I like most is how flexible it is. You can tailor it to fit your processes rather than having to change how you work to suit the system. That makes a big difference day to day. The asset management and planned maintenance features are strong too. It’s easy to track what you’ve got, what needs doing, and what’s been done, which helps with both planning and staying compliant. Overall, it’s a reliable, well-rounded system that works really well once it’s set up properly. Cons Despite being highly configurable, the setup can sometimes feel quite drawn out. It often requires a strong understanding of the system and remembering where different settings sit across MRI Evolution to complete each step effectively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Thank you so much for your detailed and positive feedback Jonathan. We are delighted to hear that the flexibility, asset management, planned maintenance and multi-site capabilities of the system are delivering real value to your organisation. It’s also great to know that the ongoing improvements to functionality and user experience are being recognised. We appreciate your comments regarding the complexity of configuration and set up and this feedback has been shared with our product team as we continue to focus on making the system even more intuitive and efficient for our users. DA Daniel A. Head of CAFM and Helpdesk Facilities Services ### "Becoming self sufficient in a powerful CAFM software." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 29, 2026 In the (coming to 4 years) with MRI and Evolution, a relationship of trust and respect has been built that we will not take for granted. Pros I like that MRI itself is always pushing to allow Client Feedback to push the product rather than pushing the software onto clients. Evolution does what it needs to and MRI have been there to allow us to be self sufficient in building workflows and reports. Cons The mobile app seems to have been left behind, a lot of innovation is thrown into MRI Evolution but MRI Go is not reaping the benefits. We find that most issues stem from our engineers who are using MRI Go. Some of the customer support is good, but we've recently had an influx of case that take longer to solve than they should. Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) We hit a ceiling with the software's capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Thank you Daniel for your feedback and your continued partnership over the last four years. It is great to hear that the system’s flexibility is enabling you to build effective workflows and reports and that you value our collaborative approach to product development. We have noted your comments regarding the mobile app and recent support response times and these have been shared with our product and support teams for review as part of our ongoing improvement work. We appreciate your trust and will continue working to enhance both the product and service experience. MH Mohammad H. IT Director Facilities Services ### "One of the best CAFM/EAM softwares" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Its a great software with fantastic documentation, the team are brilliant starting from the sales team to the implementation team Pros IT Covers all aspects related to FM/O&M Dashboards capabilities APIs availability with full documentation Cons Price Master data templates require sophisticated team to work on it Doest have a finance module to work as ERP Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) New features, price, limited features in the old system, no mobile app for the client Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/) [Facilio](https://www.capterra.com/p/175300/Facilio/) [IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reasons for choosing MRI Evolution Price is cheaper, the sales team could understand our requirements and recommend the right solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jun H. Customer Relationship Manager Commercial Real Estate ### "Great product for Lease and Accounting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 19, 2025 Use every few days for processing invoices and such, once you get the hang of it it is very reliable Pros Reliable processing/record keeping and data management Cons graphics could use an update, and log ins can sometimes be spotty Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG John G. Vice President, Security and Facilities Banking ### "Great CAFM System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 the system has provided the Bank great improvement to its facilities management. the MRI team that supported the implementation of the system is an excellent and friendly team. Pros the level of details that can be entered and the great support the MRI team provide. Cons i really don't have anything to say in this regard. Alternatives considered [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reasons for choosing MRI Evolution MRI responded better to the RFP then IBM Tririga and had overall better pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Steve L. Product Specialist Facilities Services ### "Capable Product, Could Be Better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 8, 2023 Pros My own work with MRI Evolution is mostly at a database level, working on BI/MI, improved business processes and integrating with other systems (including both internal and external).The data structures MOSTLY make good sense and there is a pretty rich set of tools available, though what you get depends upon what licences you pay for. Built-in reporting, options for using Crystal or connecting up other tools (we currently use Power BI, but previously used Qlik), the Workflows automation tool, which allows you to run processes triggered either on a timer or as a result of a data change ... Most of the user interface for the web client is easy to use (though that can't be said of all of it, for example the SLA Matrix editor is truly horrible once you have much data in the "tree structure"). Cons System upgrades regularly seem to introduce new bugs in the system, and they are not generally fixed until a future release. The scale of our business means that taking operational software offline to carry our upgrades can only be done infrequently, so we often have to live with or work around bugs in the system. These bugs have never been so significant that they've stopped us from operating, but they can create a need to change business processes.The Workflows tool for automating various processes that aren't automated "out of the box" is very powerful. However the interaction with that tool can be very difficult. This separate software used for this is buggy and frequently crashes, especially after a longer period of use. Security arrangements for it are odd: all developers typically access the system using the same credentials. Depending upon licensing arrangements it can be necessary to request "unlock codes" to create or edit Workflows. For critical issues waiting for these from MRI can be problematic. It is also necessary to request these codes to even view the logic inside these Workflows ... though it is possible to delete them without an unlock code. Time and effort could be saved for both MRI and our business if this aspect of working with Workflows were redesigned.It would be nice to be able to interact with the MRI Go data using standard database tooling. The web interface for this is not pleasant to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AYMAN M A. Facility Division Head Education Management ### "One of the top CAFM Solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 16, 2019 By using Concept our institute can manage maintenance activities, space and propriety management, help desk, store and material management Pros Full of features Expandable and customization Easy navigation and user friendly Cons Weak documentation and user help . Not suitable for small organization Need professional development for customization and reporting Alternatives considered [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/) [MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/) [Planon](https://www.capterra.com/p/70410/Planon/) [Rosmiman](https://www.capterra.com/p/123688/Rosmiman/) [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Planet FM Admin Facilities Services ### "Web based" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 7, 2018 It was good to use but slow at times Pros Good for helpdesk needs, easy to use, compaction the window. Mobile service good. Cons Slow, too Web based, opens too many windows, less characters for progress notes compared to planet FM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32352/Concept/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)